Wireless Solutions

Consulting Support for BlackBerry Technology
BlackBerry wireless PDAs were once one of the most successful products for achieving anytime-anywhere connectivity to email, scheduling, web-based programs, and other vital business information. Progent offers Miami, Florida businesses the expertise of BlackBerry-premier consultants who can help organizations to manage existing BlackBerry deployments or transition smoothly to a current smartphone platform.

As the complexity of small business networks has increased, and as the need for world-class security, reliability, and disaster recovery has become the norm for companies of any size, effective integration and maintenance of BlackBerry technology has become more challenging. To address areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small organizations often turn to outside consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to design, administer, and troubleshoot BlackBerry solutions affordably and effectively, dispensing with the necessity for an internal BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's efficient remote support capabilities, gives small businesses an affordable alternative for incorporating RIM BlackBerry technology productively into their business information system.

Progent's engineers can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and email infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you monitor and control BlackBerry smartphones across your business, recommend security policies that are right for your company, develop custom mobile applications, and ensure that your IT network architecture is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry wireless handsets, providing a single solution for controlling key jobs such as smartphone installation, upgrades, and retirement while also providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry users and allows remote synchronization.

BlackBerry BES Server features a variety of data protection options beginning with automatic data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in adjusting levels of protection to match the special needs of your environment. Progent's BlackBerry certified consultants can assist your company to choose advanced security functions and activate them wirelessly. Samples of these over-the-air selectable security features are:

• Disable a smartphone
• Wipe information from a lost BlackBerry device
• Disable Bluetooth
• Enable internal defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting how to keep users from loading or running unsafe or prohibited software. Progent can help you to select protective techniques such as:

• Specify precisely what applications are allowed on the device
• Prevent external applications from using non-volatile memory on the BlackBerry smartphone
• Select what functions third-party software can use on the smartphone
• Restrict the kinds of access third-party software running on the BlackBerry smartphone can establish
• Block all third-party software from being loaded or executed on the BlackBerry smartphone

How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, editing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified service professionals can also help your company to troubleshoot a broad range of problems concerning synchronization, handset recognition, messaging consistency, web access, mobile connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote support for small office networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support costs at a minimum and, by dealing with problems quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology requirements analysis, solution design, roll-out planning and implementation, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration model and hardware products meet your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software versions, server hardware and mass storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can help you to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security assessment and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about professional help for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.