Mobile Consulting

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile PDAs were once one of the most successful solutions for maintaining location-independent connectivity to messaging, calendars, web-based applications, and other critical business data. Progent can provide Miami, Florida companies support from BlackBerry-certified experts who can help companies to manage their BlackBerry environments or migrate smoothly to a more popular mobile solution.

As the sophistication of small company networks has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the standard for businesses of any size, successful integration and support of RIM BlackBerry solutions has become more challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small organizations often resort to outside consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can help small businesses to design, administer, and repair BlackBerry-based environments economically and efficiently, doing away with the requirement for an internal BlackBerry solutions specialist and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, combined with Progent's efficient online support model, gives small businesses an affordable alternative for integrating BlackBerry products seamlessly into their business information network.

Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you monitor and control BlackBerry smartphones across your business, define security policies that make sense for your company, customize wireless software, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures so that it can be recovered quickly and thoroughly.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Technical Help for BlackBerry Enterprise Server
Research in Motion's advanced solution for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange, Lotus, or Novell GroupWise clients to send and receive messages that are encrypted in wireless transit to provide optimum security. BlackBerry Enterprise Server also streamlines a wide variety of key management tasks ranging from BlackBerry setup and updates to mobile security and fault tolerance.

Progent's BlackBerry-certified consultants can show you how to utilize RIM BlackBerry Enterprise Server to perform basic tasks such as:

• Deploy and manage applications
• Plan device, application, and IT policy updates
• Update BlackBerry smartphone firmware wirelessly
• Manage user configurations with BlackBerry's vast selection of policies

Progent's BlackBerry-premier consultants can also help you to use BlackBerry BES Server to perform key tasks not available with the entry-level BES Server Express. These tasks include:

• Configure and support BlackBerry's fault-tolerant infrastructure using virtual servers
• Install BlackBerry devices remotely
• Establish specialized administration roles
• Monitor and analyze the integrity of your solution

Progent's Online BlackBerry-premier Support is Fast and Economical
For businesses in Miami, Florida who need fast and economical help from an authorized BlackBerry support expert, Progent delivers effective online help from a seasoned support staff who have delivered IT solutions to companies in each state in the U.S. (See Progent's client testimonials.)

Remote consulting services avoids travel costs and enables specialists to resolve problems quickly, so you reduce wasted productivity. Progent's RIM BlackBerry consultants have earned certifications in all BlackBerry technologies and offer expert help in areas including resolving synchronization issues, configuring BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help your company to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Microsoft Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network requirements analysis, system design, roll-out planning and execution, performance optimization, design of a high-availability environment, information backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to create a wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which management model and hardware products meet your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about alternatives for software versions, server hardware and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can assist your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security engineers to run network-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about technical assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.