Wireless Solutions

Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most successful products for achieving mobile connectivity to messaging, calendars, web applications, and other critical business data. Progent can provide Miami, Florida businesses the services of BlackBerry-certified experts who can help organizations to maintain their BlackBerry environments or transition efficiently to a more popular smartphone solution.

As the sophistication of small company networks has increased, and as the need for world-class security, dependability, and disaster recovery has grown to be the norm for organizations regardless of size, successful deployment and maintenance of BlackBerry solutions has grown increasingly difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small businesses frequently resort to external consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and effectively, doing away with the requirement for an internal BlackBerry technology specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's efficient remote support capabilities, provides small companies an economical alternative for incorporating BlackBerry products productively into their information network.

Progent's engineers can assist your company with SQL Server 2019 integration support, SQL Server 2016 migration consulting, and Microsoft Exchange Server setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to monitor and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, customize mobile applications, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be restored rapidly and thoroughly.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

BlackBerry Enterprise Server (BES) Consulting and Technical Help
The BlackBerry BES Server offers businesses a centralized and secure source for incorporating BlackBerry wireless devices into their messaging, collaboration, and software application infrastructure. BlackBerry Enterprise Server allows mobile BlackBerry users to connect to Exchange Server, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to ensure data consistency for applications such a schedules, address books, to-do lists, IM, and specialized business software. Due to BlackBerry Enterprise Server (BES) support for Microsoft Exchange, users carrying BlackBerry handsets can have push-based access to Exchange messages and to instant messaging-capable software through Microsoft Office Communications Server and Microsoft Lync Server support.

Progent's BlackBerry-certified consultants can show you how to design, configure, and troubleshoot BlackBerry Enterprise Server so you can optimize the efficiency of BlackBerry clients, streamline the management of a BlackBerry solution, and reduce the expense of maintaining mobile workers.

How Progent Can Assist You to Maintain and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has earned certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical tasks such as troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, activating passwords, configuring wireless software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry BES environment and help you to select and install appropriate security configurations.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry engineer has support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, control Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs assessment, system architecture, installation strategy and execution, performance tuning, design of a high-availability environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to design a wireless solution that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to determine which administration approach and equipment meet your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning options for software editions, processors and mass storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry expert can help your company to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security specialists to perform company-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Certified Expert
If you wish to contact Progent about engineering help for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.