Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Miami
ProgentProgentís consulting services for network service organizations in Miami Florida allows you to offer your customers Progent's consulting and Help Desk support using your own branding as a transparent supplement to your regular IT services group. These services can help you grow your revenue, fill out your service catalog, satisfy your customers, and improve your bottom line.

Progentís nationwide team of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and data security professionals have worked as seamless adjuncts to the support groups of some of the country's biggest IT support firms. Progentís breadth and depth of expertise enables you to add to the scope of your IT service business, and Progentís transparency lets you strengthen and protect your company's brand.

Progent is an IT support company with two decades of experience delivering online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and performs under your instructions to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but a hassle to set up and maintain. Small or niche IT service organizations seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support firms an affordable way to keep their own branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your support volume, the diversity of technologies your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop service group delivers Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metros is offered across the US at extra cost.
  • You have complete control of your clients and invoicing.
  • Your customers submit requests through your custom branded web portal, an 800 number, or by sending an email to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows you to become a sole point of contact for virtually all IT expertise your customers may need. You can grow your team and core in-house competencies at your own pace without being forced to decline new business due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal IT service team, under your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Extensive Documentation: Progent uses an enterprise-class service documentation system to ensure that all IT services delivered are thoroughly documented. This makes it easy for you to shift account assignments to in-house consultants when you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably take on additional jobs beyond your core fields of excellence and serve new territories without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support provider by offering more services to more customers under your own brand.
  • Add to Your Services Catalog: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a large team of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Clients Happy: Satisfied customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Effective remote support saves money and produces quick solutions.
  • Advanced Industry Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Miami, Florida Companies
Progent's seasoned roster of certified consultants and technical experts can provide Miami, Florida organizations a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Miami, Florida
For more information about Progent's reseller program for network service firms in Miami, Florida, call 1-800-993-9400 or see Contact Progent.