Fast Online Help for Miami Florida Information Networks
Immediate Remote Technical Support for Miami SystemsFor companies in Miami Florida, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent leverage because they have the real-world background and have access to the advanced technology required to solve the majority of network issues quickly. This reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay only for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where fast solutions manage to turn into major bills. Progent's skill at handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and proven processes that ensure the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent's remote service group can link to your company's network remotely without breaching system security.

Progent's powerful customer support database application keeps comprehensive histories for the support that Progent's customers have received. Progent's team service personnel have the benefit of the records of assistance rendered to each client by any Progent engineer. This history of trouble tickets and resolutions is stored as an easily exploitable support knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available other vast support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online consulting experts can come up with the best resolutions quickly.

Remote support services available from Progent to businesses in Miami Florida include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, subscription-based services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any potential issues can be resolved before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for performing common tedious jobs. These include health checking, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your designated IT personnel and your Progent technical consultant so emerging problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting tools created to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are requested to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be used as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To learn more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Service Desk provides a transparent extension of your internal network support resources. End user interaction with the Help Desk, provision of technical assistance, problem escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are taken care of by your internal support resources, by Progent, or both. You have complete versatility to expand or shrink your part of support work as circumstances demand. Progent takes care of initial installation and provisioning of the professional services PSA software as well as workflow documentation, validation and education. To find out more about ProSight Shared Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services permit your IT team to focus on line-of-business projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Miami Florida immediate access to an effective network service group with extensive experience providing telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's intent is to resolve and not simply record IT issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers remote and in-depth consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Miami Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a combination of operating systems.
How Your Miami Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Miami Florida, Progent's online computer support engineers are ready to provide expert and economical system help the moment your company has to have it. More than 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Miami business has a regular independent support technician or maintains an in-house organization that know how to deal with common network issues, Progent's Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to solve sudden system emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Offices in Miami Florida
Progent's remote IT consulting services enable your Miami organization to experience the advantages of on-call, enterprise-class network support without the cost of managing an in-house IT staff. Your network will acquire greater business worth by becoming more available, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your local IT resources
    With most organizations in Miami Florida, nearby network support resources, whether made up of independent consultants or an internal maintenance staff, can deal with typical technical issues. However, major troubles might spring up when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these instances, Progent's on-call service specialists provide a convenient, fast, and affordable solution to supplement your local resources and to transfer valuable knowledge to improve your capability to resolve downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. Although freelance service people have less overhead than big support companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of reserve help may require your business to wait for help during an emergency. As your network grows, network unavailability and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup support experts to insure your network stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically begin with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash repairs often get thrown onto a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. These badly built systems require proper assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices need guidance and technical training to navigate through an ever more complex maze of product options available for accelerating business success and improving productivity. They do not need a network engineer who is attempting to sell a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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