Immediate Remote Troubleshooting for Miami Florida Networks
Urgent Phone Technical Support for Miami SystemsFor businesses located in Miami Florida, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in indirect expenses by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike many remote service companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where fast repairs manage to turn into big bills. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized technologies and field-tested processes that promote the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to interface to your computer system remotely without compromising corporate security.

Progent's proven technical support database application keeps comprehensive documentation of all service that Progent's clients have received. Progent's authorized engineers have access to the records of all help delivered to each customer by any Progent engineer. This database of trouble tickets and responses is stored as a conveniently accessible internal database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.

Remote support available from Progent to companies in Miami Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk team of experienced information technology experts gives your clients in Miami Florida immediate assistance from an effective network service group with substantial background delivering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a major driver of company efficiency, and Progent's aim is to solve instead of simply annotate IT problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides phone-based professional consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Miami Florida remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your computer support is proactive and automated. By uncovering potential trouble spots before they grow into full-scale emergencies, system monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that incorporate a combination of OS platforms.
How Your Miami Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Miami Florida, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help the moment your organization needs it. Long experience providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Miami company works with a regular freelance consultant or employs an in-house organization that know how to deal with common network issues, Progent’s Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to handle unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Companies in Miami Florida
Progent's online support services enable your Miami company to experience the advantages of on-call, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in Miami Florida, local network support resources, whether consisting of independent consultants or an in-house maintenance staff, can resolve typical network problems. On the other hand, major troubles may strike when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local service technicians. In these instances, Progent's online service experts give you an easy, quick, and budget-friendly solution to augment your regular resources and to convey valuable knowledge to increase your capability to resolve downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than larger support organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve help may require your business to wait for help during an IT crisis. As your business expands, system downtime and trouble with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your network is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses often begin with an information architecture implemented on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. These badly designed environments need careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a network infrastructure able to offer the solid foundation to meet current business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complex maze of technology options capable of promoting business success and enhancing efficiency. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT background, fine tuned support tools, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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