Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Southern Florida Onsite IT Consulting
Progent locations in Southern Florida

City Street Address Contact Information
Fort Lauderdale, FL 110 E Broward Blvd Suite 1700
Fort Lauderdale, Florida, 33301
Sales Phone: 954-736-4937

Link: Fort Lauderdale Network Support Services
Miami, FL 333 SE 2nd Ave
Suite 2000
Miami, Florida, 33131
Sales Phone: 786-646-0567

Link: Miami Network Support Services

Immediate Remote Technical Support for Miami IT Networks
Urgent Remote Technical Support for Miami NetworksFor businesses in Miami or anywhere in Florida, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve most network problems quickly. This reduces direct expenses because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally in incidental costs by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly important for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. Unlike many remote service firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor solutions somehow turn into large tabs. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and proven processes that ensure the maximum level of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to link to your company's computer system without breaching corporate security.

Progent's proven technical support reporting application maintains thorough records describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of assistance provided to each Progent client by every Progent engineer. This history of problems and solutions is stored as a conveniently exploitable support knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow priority access to vendors' internal support staff so Progent's remote service experts are able to find the best solutions quickly.

Online services available from Progent to companies in Miami and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight suite of network monitoring and management services addresses all key facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete major projects economically and on time. Progent's special online engineering services include:

  • Call Center Support
    Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the money or time to support an in-house Help Desk but who want quick access to a dependable Help Desk with proficient telephone support plus the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your existing one, selecting or customizing Help Desk Call Center software to meet the particular requirements of your company, or adding occasional phone support staff to supplement your internal Help Desk team to deal with unusually busy events such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology consultants gives your computer users in Miami or anywhere in the state of Florida fast access to a large technical support group with substantial background providing telephone-based support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a key driver of company performance, and Progent's intent is to resolve instead of simply annotate technical issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff provides remote and in-depth consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Miami, or anywhere in the state of Florida, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By anticipating potential problems before they result in downtime, proactive monitoring can avoid stressful and expensive information system failures. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a variety of operating systems.
How Your Miami Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Miami or throughout the state of Florida, Progent's online computer support specialists are ready to provide professional and economical system support whenever your company has to have it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Miami company deals with a local freelance consultant or employs a full time organization that can handle typical computer problems, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix sudden system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Businesses in Miami
Progent's online support services enable your Miami company to have the advantages of immediate, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic value by being more available, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    With most offices in Miami and throughout Florida, local computer support resources, whether consisting of freelance consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, serious problems might spring up when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support experts give you a convenient, fast, and budget-friendly solution to supplement your regular help and to pass on useful knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller offices commonly rely on individual freelance consultants. Although freelance service people have less overhead than larger support organizations and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback personnel may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup service expertise to make sure your network is always available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. These poorly designed environments require careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system infrastructure able to provide the solid foundation to handle vital business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations need advice and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business success and improving efficiency. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match technical expertise with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, refined support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the front lines of IT support, executing a wide variety of technical projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not just world-class technical help, but also a support engineer with proven methods for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Companies who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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