Fast Remote Support for Miami Florida Computer Networks
Immediate Remote Help for Miami NetworksFor companies in Miami Florida, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic jobs.

Progent's remote support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve most information system issues rapidly. This lowers direct expenses since service calls require minimal billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating network outages and related costs due to business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs somehow turn into substantial bills. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes that allow the highest degree of efficiency for remote technical support and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your environment without violating system security.

Progent's proven technical support database system maintains extensive records for all support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of services delivered to every Progent customer by every Progent consultant. This history of problems and solutions is stored as a quickly retrievable proprietary database that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional massive technical databases and allow fast response from vendors' internal product engineers with the result that Progent's remote service specialists can determine the most efficient resolutions in the least time.

Online technical services provided by Progent to businesses in Miami Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight line of outsourced network management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of experienced information technology consultants offers your customers in Miami Florida instant access to a large technical support group with extensive experience delivering phone support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a key contributor to company efficiency, and Progent's goal is to fix and not simply record network problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Miami Florida online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By uncovering possible issues before they grow into full-scale emergencies, system monitoring can ward off disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a mix of platforms.
How Your Miami Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Miami Florida, Progent's online computer support specialists can deliver effective and cost-effective IT support the instant your company has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve computer problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Miami organization has a regular independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progent’s Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix sudden system emergencies or especially tough integration projects.

Features of Progent's Online Computer Services for Miami Florida
Progent's online support, remote troubleshooting, system security consulting, and system management services give offices in Miami Florida the greatest leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk services and network administration, Progent's experts can provide your business world class IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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