Fast Online Technical Support for Miami Computer Systems
Fast Online Support for Miami NetworksFor businesses located in Miami or anywhere in Florida, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the advanced technology required to solve the majority of network issues rapidly. This reduces immediate expenses because solutions require minimal billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more in indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many online support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast solutions manage to turn into big tabs. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the maximum level of efficiency for remote help and troubleshooting for IT networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to link to your environment remotely without breaching corporate security.

Progent's advanced service database application includes comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services delivered to every client by every engineer. This archive of anomalies and responses is organized as a conveniently retrievable proprietary database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft open up other massive technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting experts are able to arrive at the best solutions quickly.

Online support provided by Progent to businesses in Miami and anywhere in the state of Florida include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals offers your computer users in Miami or anywhere in the state of Florida instant contact with an efficient support resource with substantial experience offering telephone-based help and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's goal is to solve instead of merely track IT problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff provides online advanced engineering support and education in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, remote monitoring can avoid inconvenient and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a variety of platforms.
How Your Miami Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Miami or throughout the state of Florida, Progent's phone-based network support specialists can deliver effective and cost-effective system support whenever your business has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Miami company has a regular independent support technician or maintains an in-house organization that know how to handle ordinary network problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to fix sudden system emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Miami
Progent's online technical help services allow your Miami business to realize the advantages of immediate, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic worth by being more reliable, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most businesses in Miami or anywhere in Florida, nearby network support resources, whether consisting of freelance consultants or an internal IT staff, can solve the majority of network issues. On the other hand, serious problems can occur when local resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local support technicians. In these instances, Progent's online support specialists provide a convenient, fast, and economical way to supplement your regular help and to transfer valuable information to improve your capability to handle downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses often rely on individual freelance consultants. Although freelance consultants have less internal costs than big service companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of backup help may require your company to wait for assistance during an emergency. As your network grows, network unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service experts to insure your network is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often start with an information architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs often get piled onto a weak foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. These badly designed systems require careful assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the solid foundation to meet vital business requirements and ease future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller organizations need guidance and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business growth and improving productivity. They hardly need a network engineer who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical experience, refined remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.