Immediate Remote Technical Support for Miami Information Networks
Fast Phone Help for Miami SystemsFor organizations in Miami or anywhere in the state of Florida, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. Efficient support lowers direct expenses because solutions require fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. Unlike many online service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and proven processes that promote the highest degree of efficiency for online consulting and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to link to your company's network without breaching corporate security.

Progent's proven technical support database system keeps thorough records of all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services delivered to every Progent client by every Progent consultant. This archive of anomalies and responses is structured as a conveniently retrievable support knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the best solutions in the least time.

Remote technical services available from Progent to clients in Miami and anywhere in the state of Florida include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or improving your existing organization, identifying or modifying Help Desk software to handle the unique needs of your company, or providing temporary phone support personnel to supplement your internal Help Desk Call Center team during demanding events like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your computer users in Miami or anywhere in the state of Florida instant access to an effective support resource with years of experience offering telephone-based consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a solid enabler of company productivity, and Progent's goal is to resolve instead of merely record technical issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group provides phone-based advanced consulting support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Miami, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so that your network support is proactive rather than reactive. By uncovering emerging problems before they grow into downtime, remote monitoring can head off stressful and costly service failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a mix of operating systems.
How Your Miami Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Miami or anywhere in the state of Florida, Progent's online computer support specialists are ready to deliver effective and affordable IT help the moment your business requires it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair computer problems rapidly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Miami organization works with a regular independent support technician or maintains a full time IT staff that can handle common computer issues, Progent’s Microsoft certified engineers can still provide an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Businesses in Miami
Progent's online technical help services enable your Miami organization to experience the advantages of immediate, world-class IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by being more available, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most companies in Miami and throughout Florida, local computer support resources, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of network issues. On the other hand, serious problems might strike when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your local service technicians. In these cases, Progent's on-call service professionals offer a convenient, quick, and affordable solution to augment your local resources and to pass on valuable knowledge to improve your capability to resolve downstream issues locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance service providers. Although independent consultants carry smaller internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the absence of reserve help may force your business to wait for help during an IT crisis. As your network grows, network downtime and problems with vital software are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support experts to make sure your IT system stays available.

  • Build a Solid Basis for Seamless Growth
    Organizations often begin with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get piled onto an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the organization. Such badly designed systems need proper assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to handle current business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations need advice and technical education to navigate through an ever more complicated array of technology alternatives capable of accelerating business success and enhancing efficiency. These companies hardly need a computer consultant who is trying to resell a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the front lines of IT support, performing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.