Fast Remote Help for Miami Networks
For organizations in Miami or anywhere in Florida, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of network problems quickly. This lowers direct costs because service calls accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly important in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to many online service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast solutions manage to turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-proven methodologies which ensure the highest degree of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's remote service group to access your system without violating network security.
Progent's proven service reporting application keeps extensive documentation for the support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of services delivered to each client by every Progent consultant. This archive of issues and repairs is organized as a quickly retrievable internal knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft open up other vast support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's remote service specialists are able to find the best solutions in the least time.
Remote support services available from Progent to clients in Miami and anywhere in the state of Florida include:
Certified Windows Support
Progent's Microsoft-certified online service professionals offer computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server application development, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to assist your business to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and indicates a consultant's technical knowledge at the master level. CCIEs can handle the most complex challenges occurring in network planning, integration, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent value since their depth of expertise enables them to fix problems quickly. In many cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via advanced on-line support technology in order to provide quick, safe, and economical diagnosis and remediation.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity products by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security services that can enhance the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recover rapidly after a serious breach. Security consulting services available from Progent include: comprehensive data security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that include Linux with Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-based environments. Progent's group-based methodology for solving network issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight line of outsourced network management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Miami Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the budget to create an internal Help Desk Call Center but who require quick communication with a dependable Help Desk Call Center with proficient phone support plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or revamping your existing organization, evaluating or customizing Call Center software products to handle the particular needs of your company, or providing temporary online personnel to work with your internal Call Center team to deal with high-demand situations like software migrations, major upgrades, or installing new applications.
Progent's Help Desk staff of veteran information technology consultants provides your customers in Miami or anywhere in the state of Florida immediate communication with an effective technical support group with substantial background delivering telephone-based consulting and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a significant contributor to business success, and Progent's policy is to fix instead of simply annotate IT problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides remote advanced engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Miami, or anywhere in the state of Florida, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive and automated. By detecting potential problems before they evolve into crashes, remote monitoring can head off stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of operating systems.
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Miami or throughout the state of Florida, Progent's phone-based network support specialists are ready to deliver effective and economical IT support the moment your business has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Miami business deals with a local freelance consultant or employs a full time IT staff that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to fix unexpected system crises or particularly complex integration problems.
Details of Progent's Remote Network Services for Miami
Progent's online help, remote troubleshooting, network security expertise, and network administration services offer offices in Miami or throughout the state of Florida the greatest leverage for your IT budget. Whether you need occasional phone support and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your company world class network support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Miami and is also ideal for customers in more remote regions of Florida that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent offers online help on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for online help and imposes no ongoing retainer for services delivered during regular working hours. This keeps you from facing big invoices for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from authorized specialists with experience in designing, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, MS Exchange Server consulting, network security design, and Help Desk Call Center services. Progent's Experts group offers world-class consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management Support and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By providing a full service one-stop resource for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that address the specific needs of your business.
- State of the Art Remote Connectivity Software
Protected remote connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to produce fast solutions to problems that could otherwise demand an expensive personal visit. State-of-the-art remote access tools and expert technicians combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online support and remote system tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for Maximum System Availability
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious businesses whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Businesses who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.