Fast Remote Technical Support for Miami Florida Computer Networks
Urgent Phone Technical Support for Miami SystemsFor organizations in Miami Florida, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the services of CISSP-certified security experts to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools needed to resolve the majority of network issues quickly. This reduces immediate costs since solutions use up fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally in incidental expenses by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support expertise is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing model for online help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to many remote support companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate situations where fast repairs somehow turn into big invoices. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies which allow the highest degree of efficiency for remote engineering help and repair for IT systems of any size. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to access your network remotely without breaching corporate security.

Progent's proven technical support reporting application keeps comprehensive histories for the support that Progent's customers have received. Progent's staff engineers have access to the history of assistance delivered to each Progent client by every engineer. This history of problems and responses is organized as a conveniently searchable support database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online service specialists are able to find the most efficient solutions in the least time.

Remote support offered by Progent to companies in Miami Florida include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Miami Florida instant communication with a reliable support resource with extensive background providing phone consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a major driver of company performance, and Progent's goal is to fix and not simply annotate technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth engineering support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Miami Florida online hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your computer support is proactive rather than reactive. By spotting potential trouble spots before they evolve into network outages, proactive monitoring can ward off inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by a combination of OS platforms.
How Your Miami Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Miami Florida, Progent's phone-based network support specialists can provide effective and economical IT support the instant your business needs it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Miami office relies on a local independent support technician or employs a full time IT staff that know how to handle the majority of computer problems, Progent’s Microsoft certified engineers are available to provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the availability or the experience to fix unexpected system emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Miami Florida
Progent's remote technical help services enable your Miami organization to experience the advantages of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will derive greater business value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Miami Florida, local computer support resources, whether consisting of freelance consultants or an internal IT staff, can deal with the majority of network issues. On the other hand, IT crises may occur when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call support professionals provide an easy, fast, and affordable solution to supplement your regular resources and to convey valuable knowledge to improve your ability to handle downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller organizations often depend on independent freelance consultants. While independent consultants carry less internal costs than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may require your business to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often begin with an IT system implemented on a modest budget. Lacking a robust infrastructure, slap-dash repairs can get thrown onto a weak foundation. When a company grows, reliability and expandability issues can impede the success of the business. Such badly designed environments require careful analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a system infrastructure that can deliver the solid foundation to handle vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical education to navigate through an ever more complex array of product alternatives available for accelerating business success and enhancing productivity. They hardly need a computer consultant who is trying to sell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, refined support software, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the forefront of IT service, performing a wide range of IT projects for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on offering high-value services where Progent has few competitors. Companies who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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