Fast and Affordable Remote Technical Support for Miami Florida IT Networks
Immediate Online Support for Miami NetworksFor companies in Miami Florida, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, plus the services of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of information system problems quickly. This lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves additionally with indirect expenses by reducing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing model for online help is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to many online service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick solutions manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven processes which promote the maximum degree of effectiveness for online help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to interface to your company's system remotely without breaching network security.

Progent's proven technical support reporting application keeps comprehensive records describing the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help rendered to every customer by every Progent consultant. This archive of problems and resolutions is stored as an easily accessible internal database that allows Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft open up other vast support databases and allow fast response from manufacturers' in-house support staff so Progent's online consulting specialists can find optimal solutions quickly.

Online services offered by Progent to customers in Miami Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting support can aid you in building an effective new Help Desk or revamping your established one, evaluating or enhancing Call Center software to address the unique demands of your business, or providing occasional phone support personnel to reinforce your existing Help Desk team to handle high-demand events like software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran network experts gives your workers in Miami Florida rapid assistance from an efficient network service group with extensive background providing telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a significant driver of business productivity, and Progent's intent is to resolve rather than simply track technical issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Miami Florida remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive and automated. By detecting possible trouble spots before they grow into crashes, proactive monitoring can avoid stressful and costly information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by multiple OS platforms.
How Your Miami Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Miami Florida, Progent's phone-based network support specialists can provide effective and cost-effective system help the moment your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Miami company works with a local independent support technician or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progent’s Microsoft certified engineers can provide a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to deal with sudden network crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Organizations in Miami Florida
Progent's online IT consulting services allow your Miami company to realize the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most businesses in Miami Florida, local computer support resources, whether represented by outside consultants or an in-house IT staff, can resolve the majority of network issues. However, IT crises sometimes occur when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support people. In these cases, Progent's online support professionals provide a convenient, quick, and budget-friendly way to augment your regular help and to convey useful information to increase your ability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller companies commonly depend on independent freelance consultants. Although independent service people carry less internal costs than big service firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of fallback help may require your company to go without help during an emergency. As your business grows, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies typically begin with an IT system implemented on a modest budget. Lacking a robust infrastructure, slap-dash repairs often get piled onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such badly built environments need proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture that can deliver the solid foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complex array of technology options available for promoting business success and enhancing productivity. These companies do not need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the true needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical background, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, at the front lines of IT support, performing a wide variety of IT tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This means that you get not only world-class IT capability, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help per minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Businesses who work with familiar independent service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.



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