Fast Remote Technical Support for Miami Networks
Urgent Phone Help for Miami SystemsFor companies located in Miami or anywhere in the state of Florida, Progent offers remote help for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to resolve most information system issues rapidly. This lowers direct costs since service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor fixes somehow end up as major tabs. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and proven processes which promote the highest degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to link to your company's computer system remotely without violating network security.

Progent's advanced service reporting system maintains thorough histories describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support delivered to each client by any engineer. This archive of trouble tickets and resolutions is stored as a conveniently accessible support knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to find the best resolutions promptly.

Remote services offered by Progent to businesses in Miami and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the resources to assemble and manage an internal Help Desk Call Center but who need fast response from an effective Help Desk with professional telephone support plus the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or enhancing your current one, evaluating or customizing Help Desk software to address the unique demands of your business, or providing temporary online staff to reinforce your existing Help Desk group during unusually busy situations such as software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Miami or anywhere in the state of Florida instant contact with a reliable network service group with years of background offering phone consulting and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to business productivity, and Progent's aim is to solve rather than simply track technical issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group can supply remote advanced engineering expertise and training in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Miami, or anywhere in the state of Florida, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By anticipating potential problems before they result in crashes, remote monitoring can avoid disruptive and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate a mix of operating systems.
How Your Miami Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Miami or throughout the state of Florida, Progent's phone-based computer support specialists can provide expert and cost-effective system support the moment your business requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Miami organization has a regular independent support technician or maintains a full time IT staff that can handle ordinary network problems, Progent’s Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to solve sudden network emergencies or especially complex integration problems.

Features of Progent's Online Computer Services for Miami
Progent's online support, remote repair, network security consulting, and system administration services offer companies in Miami or anywhere in the state of Florida unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT enable businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of network service, executing a wide range of technical tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by every staff member to each customer. The practice of detailing and archiving support activity results in more effective service and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who won’t release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.