Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Fast and Affordable Online Support for Miami Information Networks
For organizations located in Miami or anywhere in the state of Florida, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical background and have access to the advanced tools necessary to resolve most network issues quickly. This lowers direct expenses because solutions require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with indirect costs by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical online service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where fast solutions manage to turn into big bills. Progent's skill at handling technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and field-tested processes which permit the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to connect to your company's system remotely without violating corporate security.
Progent's powerful service database application keeps detailed documentation of the service that Progent's customers have received. Progent's team consultants have access to the history of assistance provided to every customer by every consultant. This archive of anomalies and repairs is stored as an easily exploitable support knowledge base that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available other massive support databases and allow fast access to manufacturers' in-house support staff so Progent's online service specialists are able to find the most efficient solutions in the least time.
Online support services offered by Progent to businesses in Miami and throughout the state of Florida include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server design,
Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to help your company to deploy, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and certifies an individual's technical skills at the master level. Cisco CCIEs know how to handle even the most complex issues occurring in network design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or locating program patches. CCIEs are an excellent cost-effectiveness because their deep experience enables them to resolve problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of sophisticated remote troubleshooting technology in order to perform fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure products by providing services such as:
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to recuperate quickly following a damaging breach. Security solutions offered by Progent cover thorough network security assessment using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide range of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight line of outsourced network management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Miami Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to assemble and manage an in-house Call Center but who need quick response from an efficient Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Call Center or revamping your existing one, selecting or enhancing Help Desk Call Center application software to handle the special demands of your company, or providing occasional online personnel to work with your existing Call Center resources during unusually busy situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of experienced network consultants offers your customers in Miami or anywhere in the state of Florida quick communication with a dependable technical support resource with years of experience delivering telephone-based support and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a crucial contributor to business success, and Progent's aim is to solve rather than just report technical problems.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group can supply online and in-depth consulting support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Miami, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your computer support is proactive rather than reactive. By uncovering potential trouble spots before they result in crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks based on a variety of operating systems.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Miami or throughout the state of Florida, Progent's online computer support engineers can deliver professional and economical system help the moment your organization requires it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Miami organization relies on a regular independent consultant or employs an in-house organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to resolve unexpected network crises or especially tough integration projects.
Features of Progent's Online Computer Services for Miami
Progent's phone support, remote repair, network security expertise, and network management services offer offices in Miami or anywhere in the state of Florida the greatest leverage for your support budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Miami and is also ideal for customers in more remote areas of Florida that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide selection of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for online service and imposes no monthly subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized professionals with experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting offerings include technology integration, MS Exchange consulting, network security planning, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting expertise for specific business applications. Help offered by the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Development
MySQL Management and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that align with the specific requirements of your business.
- State of the Art Remote Connectivity Software
Protected remote access permits Progent's service experts to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise require an expensive onsite service call. State-of-the-art remote connectivity tools and experienced technicians together allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for High System Uptime
For organizations with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained businesses whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT knowledge, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, in the trenches of IT support, executing a wide range of technical projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.