Fast and Affordable Remote Technical Support for Miami Florida IT Networks
For companies in Miami Florida, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, plus the services of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer excellent value because they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of information system problems quickly. This lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves additionally with indirect expenses by reducing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing model for online help is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to many online service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick solutions manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven processes which promote the maximum degree of effectiveness for online help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to interface to your company's system remotely without breaching network security.
Progent's proven technical support reporting application keeps comprehensive records describing the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help rendered to every customer by every Progent consultant. This archive of problems and resolutions is stored as an easily accessible internal database that allows Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft open up other vast support databases and allow fast response from manufacturers' in-house support staff so Progent's online consulting specialists can find optimal solutions quickly.
Online services offered by Progent to customers in Miami Florida include:
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers offer network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop support services to help you company to deploy, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and certifies a consultant's technical skills at the expert level. CCIEs know how to handle the most challenging challenges encountered in network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional value since their deep expertise allows them to solve problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your computer system via advanced remote troubleshooting tools to perform efficient, secure, and affordable diagnosis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of connectivity products by providing consulting services such as:
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recover quickly following a serious penetration. Security consulting services available from Progent cover comprehensive data security and compliance assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to address a broad spectrum of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server economization and simplified administration in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance resolving problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Miami Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk or revamping your established one, evaluating or enhancing Call Center software to address the unique demands of your business, or providing occasional phone support personnel to reinforce your existing Help Desk team to handle high-demand events like software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of veteran network experts gives your workers in Miami Florida rapid assistance from an efficient network service group with extensive background providing telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a significant driver of business productivity, and Progent's intent is to resolve rather than simply track technical issues.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Miami Florida remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive and automated. By detecting possible trouble spots before they grow into crashes, proactive monitoring can avoid stressful and costly information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by multiple OS platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Miami Florida, Progent's phone-based network support specialists can provide effective and cost-effective system help the moment your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Miami company works with a local independent support technician or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to deal with sudden network crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Organizations in Miami Florida
Progent's online IT consulting services allow your Miami company to realize the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
For most businesses in Miami Florida, local computer support resources, whether represented by outside consultants or an in-house IT staff, can resolve the majority of network issues. However, IT crises sometimes occur when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support people. In these cases, Progent's online support professionals provide a convenient, quick, and budget-friendly way to augment your regular help and to convey useful information to increase your ability to resolve future problems locally.
- Less Reliance on Individual Consultants
For IT support, smaller companies commonly depend on independent freelance consultants. Although independent service people carry less internal costs than big service firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of fallback help may require your company to go without help during an emergency. As your business grows, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system remains up and running.
- Create a Scalable Basis for Seamless Growth
Companies typically begin with an IT system implemented on a modest budget. Lacking a robust infrastructure, slap-dash repairs often get piled onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such badly built environments need proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture that can deliver the solid foundation to meet critical business requirements and facilitate future expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller offices require advice and technical training to navigate through an increasingly complex array of technology options available for promoting business success and enhancing productivity. These companies do not need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product sales can result in a situation where the proposed
solution is built around a predetermined product rather than the true needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT expertise with the real needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical background, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, at the front lines of IT support, performing a wide variety of IT tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This means that you get not only world-class IT capability, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Businesses who work with familiar independent service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.