Fast Remote Technical Support for Miami Networks
For companies located in Miami or anywhere in the state of Florida, Progent offers remote help for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to resolve most information system issues rapidly. This lowers direct costs since service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing policy for online support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor fixes somehow end up as major tabs. Progent's skill at solving problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and proven processes which promote the highest degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to link to your company's computer system remotely without violating network security.
Progent's advanced service reporting system maintains thorough histories describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support delivered to each client by any engineer. This archive of trouble tickets and resolutions is stored as a conveniently accessible support knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to find the best resolutions promptly.
Remote services offered by Progent to businesses in Miami and throughout the state of Florida include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts offer computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist you business to deploy, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network engineers, and indicates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with the most complex issues occurring in network infrastructure planning, installation, management, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. CCIEs offer excellent value since their broad experience permits them to solve problems quickly. In common instances, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system by means of the latest on-line troubleshooting technology in order to perform quick, secure, and economical analysis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity appliances by offering services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security services to enhance the defenses of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist you to recover rapidly after a serious breach. Security solutions offered by Progent cover comprehensive network security and compliance assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of information technologies such as network architecture, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online assistance resolving problems within UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Miami Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the resources to assemble and manage an internal Help Desk Call Center but who need fast response from an effective Help Desk with professional telephone support plus the technical depth to escalate complex problems to advanced consultants.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or enhancing your current one, evaluating or customizing Help Desk software to address the unique demands of your business, or providing temporary online staff to reinforce your existing Help Desk group during unusually busy situations such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Miami or anywhere in the state of Florida instant contact with a reliable network service group with years of background offering phone consulting and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to business productivity, and Progent's aim is to solve rather than simply track technical issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group can supply remote advanced engineering expertise and training in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Miami, or anywhere in the state of Florida, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By anticipating potential problems before they result in crashes, remote monitoring can avoid disruptive and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate a mix of operating systems.
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Miami or throughout the state of Florida, Progent's phone-based computer support specialists can provide expert and cost-effective system support the moment your business requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with in-person service calls.
Even if your Miami organization has a regular independent support technician or maintains a full time IT staff that can handle ordinary network problems, Progentís Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to solve sudden network emergencies or especially complex integration problems.
Features of Progent's Online Computer Services for Miami
Progent's online support, remote repair, network security consulting, and system administration services offer companies in Miami or anywhere in the state of Florida unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Miami and is also ideal for networks in more remote regions of Florida that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides online support on a by-the-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone service and imposes no periodic retainer for support services provided during regular working hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide access to on-staff specialists who have skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting services consist of system integration, MS Exchange Server expertise, network security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting support for critical application areas. Help available from the Application Experts staff includes:
Dynamics GP Support and Customization
Microsoft Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Database Administration and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized source for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive IT solutions that address the unique needs of your company.
- State of the Art Remote Access Tools
Protected remote access allows Progent's service professionals to observe precisely what your customers see. This makes it possible to find fast fixes to issues that could otherwise require a costly onsite visit. Cutting-edge remote access software and expert engineers combine to allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online troubleshooting and remote system tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Support for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT enable businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of network service, executing a wide range of technical tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by every staff member to each customer. The practice of detailing and archiving support activity results in more effective service and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.