Besides providing rapid access to top-tier IT professionals and subject matter experts (SBEs) to assist Miami, Florida businesses with discrete IT problems or longer-term projects, Progent can provide short-term supplemental staffing to deal with more generalized services like PC help, IT management, and Call Center services. Short-term staffing can help businesses to respond to expected or unplanned surges in the need for IT services, which may be caused by situations such as mergers and acquisitions, data center moves, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also fill gaps caused by the loss of full-time staff members due to scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term supplemental staffing services give organizations the versatility to respond to increases in requirements for IT personnel without being saddled with the expense and delays that come with identifying and hiring appropriate IT personnel and without the risk of increasing your permanent staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Rapid availability of seasoned IT pros
- Easy engagement, cessation, and resumption of services
- Transparent extension of your full-time network support team
- Full reporting of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Close working relationship with a top-level, full-service resource for network expertise
Progent's shared Call Center service is a proven on-going staff expansion option that allows IT organizations to divide the work of Help Desk support transparently between their in-house IT staff and Progent's extensive team of technical support experts. Working as a transparent extension of your in-house Help Desk, Progent's co-managed Call Center program is a collaborative service alternative powered by the leading shared professional services (PSA) platform for managing, service requests, ticketing, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises IT expertise for organizations of all sizes throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Miami, Florida Companies
Progent's nationwide team of certified consultants offers Miami, Florida organizations a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Miami, Florida Businesses
To learn more details about Progent's temporary staffing services for Miami, Florida businesses, call 800-993-9400 or visit Contact Progent.