In addition to offering fast access to top-tier network consultants and subject matter experts to help Miami, Florida companies with specific technical issues or strategic projects, Progent can provide temporary staffing to deliver more generalized services like desktop support, network administration, and Help Desk call center response. Short-term staffing makes it possible for organizations to respond to expected or surprise peaks in demand for network services, which may result from scenarios such as mergers and acquisitions, data center moves, technology migration, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids left by the absence of full-time staff members due to scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Temporary Staffing Services
Progent's temporary staff augmentation services give businesses the versatility to react to increases in requirements for IT personnel without dealing with the costs and delays associated with reviewing and hiring professional IT personnel and without the burden of increasing your full-time staff size.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Service
- Fast access to reliable network professionals
- Easy initiation, termination, and re-engagement of services
- Seamless augmentation of your in-house IT team
- Full reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Strong working relationship with a world-class, full-spectrum source for IT support
Progent's co-managed Help Desk service is a proven flexible staff expansion alternative that enables IT organizations to divide the work of Call Center support seamlessly between their in-house IT staff and Progent's nationwide pool of technical support experts. Working as a transparent supplement of your full-time Help Desk, Progent's co-managed Help Desk Call Center service is a joint support alternative powered by the leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing online and onsite network services for businesses across the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Miami, Florida Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Miami, Florida businesses a broad array of remote consulting and debugging services. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Miami, Florida Companies
To find out more about Progent's temporary staffing services for Miami, Florida companies, call 800-993-9400 or visit Contact Progent.