Besides providing fast access to high-level network professionals and subject matter experts (SBEs) to assist Miami, Florida businesses with specific IT issues or longer-term initiatives, Progent offers short-term supplemental staffing to deliver more broadly defined services like PC support, IT administration, and Help Desk call center response. On-demand staffing can help businesses to respond to anticipated or unplanned increases in the need for IT services, which may result from situations such as company mergers, data center relocation, technology upgrades, business process changes like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also cover voids left by the absence of in-house staff members because of scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services offer businesses the versatility to react to increases in demand for IT personnel without dealing with the expense and delays associated with reviewing and recruiting appropriate IT help and without the burden of adding to your full-time staff size.
Key aspects of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Program
- Fast availability of reliable network pros
- Simple engagement, cessation, and resumption of services
- Transparent extension of your in-house network support staff
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong working relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Call Center program is a proven flexible staff expansion option that enables IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time network personnel and Progent's extensive pool of technical support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's shared Help Desk program is a joint service solution based on by the leading group professional services (PSA) tool for managing, service requests, ticketing, assigning ownership, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering online and onsite network expertise for organizations throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Miami, Florida Businesses
Progent's seasoned roster of certified consultants offers Miami, Florida organizations a broad array of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Miami, Florida Companies
To learn more about Progent's short-term supplemental staffing services for Miami, Florida organizations, call 800-993-9400 or visit Contact Progent.