For small companies in Miami Florida, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve most network problems quickly. This reduces immediate expenses since service calls take up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves even more with incidental expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and de-focused management.
Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick fixes somehow turn into major invoices. Progent's penchant for handling problems efficiently results in your company saving money.
Progent's Online Service Technologies
Over the years, Progent has developed a set of customized tools and field-proven processes that ensure the maximum level of effectiveness for online engineering help and repair for small business computer networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your system remotely without compromising network security.
Progent's sophisticated technical support database system keeps detailed histories describing the support that Progent's customers have received. Progent's team service personnel have access to the specifics of support provided to each customer by every engineer. This history of trouble tickets and resolutions is structured as an easily retrievable support database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available other vast support databases and permit quick access to vendors' internal support staff with the result that Progent's online consulting specialists are able to come up with optimal resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Miami Florida or to find out additional information about Progent's online support options, call Progent at
Phone-based Network Support Services Available from Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive array of technologies. This wide range of capability permits Progent's engineers to manage almost any crisis likely to take place in a small or midsize company network. Certifications held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help companies with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services available from Progent to clients in Miami include:
Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Progent also offers a broad array of remote desktop support such as Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk software to address the special demands of your corporation, or providing temporary online personnel to work with your in-house Help Desk group to deal with high-demand situations such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of experienced network experts gives your clients in Miami Florida rapid contact with a dependable network service group with substantial background providing phone support and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid driver of business efficiency, and Progent's aim is to solve instead of simply document network problems.
Progent's Apple Mac consultants can support the imaginative elements of Macintosh environments by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Miami Florida remote computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, system monitoring can avoid stressful and costly service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks powered by a variety of platforms.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
City | Address | Phone | Link |
Fort Lauderdale | 401 E Las Olas Blvd, Suite 1400 Fort Lauderdale, FL 33301 United States |
(954) 736-4937 | Fort Lauderdale Network Support Services |
Fort Myers | Collier Avenue Executive Center, 2080 Collier Avenue Fort Myers, FL 33901 United States |
(239) 676-0700 | Fort Myers Network Support Services |
Hialeah | 17690 NW 78th Ave Hialeah, FL 33015 United States |
(786) 756-4700 | Hialeah Network Support Services |
Miami | 200 South Biscayne Blvd, Suite 2790 Miami, FL 33131 United States |
(786) 646-0567 | Miami Network Support Services |
Miami Beach | 1680 Michigan Avenue Miami Beach, FL 33139 United States |
(786) 522-2526 | Miami Beach Network Support Services |
Naples | 780 5th Avenue S, Suite 200 Naples, FL 34102 United States |
(239) 330-4007 | Naples Network Support Services |
West Palm Beach | 515 N. Flagler Drive, Suite P-300 West Palm Beach, FL 33401 United States |
(561) 437-1717 | West Palm Beach Network Support Services |