UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for

For small businesses located in Miami Florida, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's online technical support engineers offer excellent leverage because they have the practical experience and the sophisticated tools to solve most network issues quickly. This reduces direct expenses since service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to many remote service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for handling problems quickly results in your company saving money.

Progent's Online Service Technologies
Over time, Progent has developed a collection of customized tools and field-proven processes that allow the maximum degree of efficiency for online consulting and repair for small and midsize company information systems. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's computer system remotely without violating system security.

Progent's powerful technical support reporting system stores thorough documentation describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of assistance provided to each client by any consultant. This history of issues and resolutions is structured as a quickly searchable proprietary database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's online consulting experts can arrive at the most efficient resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Miami Florida or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's online consulting engineers offer certified skills in an extensive set of disciplines. This broad range of capability allows Progent's consultants to handle practically any crisis that may take place in a small business network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To help clients with mixed-platform networks, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services available from Progent to companies in Miami include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology including network infrastructure, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from older systems to the latest Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX/Linux consultants can offer emergency phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and certifies an individual's network technology skills at the expert level. CCIEs can resolve the most intractable problems occurring in network planning, integration, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing workarounds or locating software updates. CCIEs provide excellent cost-effectiveness since their depth of experience enables them to fix the most intractable problems quickly. In typical cases, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few consulting firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive urgent assistance for complex network problems that are crippling worker efficiency but are not within the scope of your local network support group or consultant. Progent's Cisco CCIE consultants can communicate with your computer system by means of state-of-the-art remote troubleshooting tools to provide efficient, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

• Authorized MS Windows Support
  Progent's Microsoft-premier remote support professionals offer computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a wide array of remote PC desktop support such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

• CISSP and ISSAP Certified System Security Engineers
  Progent's accredited CISSP and ISSAP security engineers can provide a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to clean up rapidly following a serious penetration. Security services offered by Progent include: comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; building secure techniques for off-site and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk service options for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who don't have the resources to build and maintain an in-house Help Desk but who want quick response from a dependable Help Desk with proficient telephone support plus the available expertise to escalate complex tasks to high-level consultants.

  Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or improving your existing organization, selecting or customizing Help Desk Call Center software to meet the special needs of your business, or providing temporary online staff to supplement your in-house Help Desk Call Center team to handle unusually busy scenarios like software migrations, major updates, or rolling out brand new applications.

  Progent's Help Desk team of experienced network experts provides your clients in Miami Florida instant communication with an efficient network service resource with years of experience delivering telephone-based consulting and remote diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a key enabler of business performance, and Progent's intent is to resolve and not merely track technical problems.

• Applications Support: Education, Programming, and Problem Solving
  Progent's Applications Experts Team can supply online advanced consulting expertise and education in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Office Excel. To learn more information about Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Apple Mac professionals can nurture the creative components of Apple Mac computing by providing phone-based consulting services and training in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio or video or configuring an audio/video production facility.

  Remote Network Monitoring Support
  Progent can provide businesses in Miami Florida online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your network support is proactive and automated. By uncovering potential issues before they cause downtime, proactive monitoring can avoid stressful and expensive information system failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems based on a variety of OS platforms.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.