For small and midsize companies in Miami or anywhere in Florida, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and the sophisticated technology to solve the majority of network problems quickly. This lowers direct costs because solutions accumulate a smaller number of chargeable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits even more in indirect expenses by reducing or avoiding network outages and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online service firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where fast repairs manage to end up as big tabs. Progent's penchant for dealing with problems efficiently results in your business saving money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of customized tools and field-tested processes that promote the highest level of effectiveness for remote engineering help and repair for small and midsize business information networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your network remotely without compromising network security.
Progent's sophisticated technical support reporting application stores comprehensive histories of all service that Progent's customers have received. Progent's staff engineers have the benefit of the history of support delivered to every Progent customer by any consultant. This database of issues and responses is structured as a quickly exploitable proprietary knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit priority access to vendors' internal engineering staff so Progent's online consulting experts can arrive at the best resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Miami or anywhere in Florida or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online network support engineers offer certified skills in an extensive array of disciplines. This broad scope of capability permits Progent's engineers to tackle almost any crisis likely to occur in a small business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To help clients with mixed-OS environments, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to customers in Miami and anywhere in the state of Florida include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide array of information technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified management, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's group-based methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network consultants, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most complex problems associated with network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide excellent value because their broad expertise allows them to fix even the most intractable problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide fast telephone access to a CCIE so your company can receive urgent help for complex network problems that are crippling business productivity but are not within the scope of your regular network support personnel. Progent's CCIE support experts can communicate with your environment by means of state-of-the-art remote troubleshooting technology to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of online PC desktop services such as Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recuperate quickly following a serious penetration. Security support services offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe techniques for off-site and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of world-class online consulting experts for contract IT projects that small companies frequently need. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Miami Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk service offerings for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are a convenient solution for smaller organizations who don't have the budget to support an in-house Help Desk but who need quick communication with a dependable Help Desk with proficient phone support plus the available expertise to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in creating an efficient new Call Center or improving your established one, selecting or customizing Call Center software to address the particular needs of your corporation, or adding temporary online personnel to work with your in-house Call Center team to handle unusually busy scenarios like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of veteran information technology professionals gives your customers in Miami or anywhere in the state of Florida instant contact with a large technical support group with substantial background offering phone help and online diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a key driver of company performance, and Progent's policy is to fix rather than simply record IT issues.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Office Word, and MS Excel. To find out more about Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the creative components of Apple Mac computing by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Miami, or anywhere in the state of Florida, online computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they grow into downtime, system monitoring can minimize inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments based on a combination of platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida