For small companies located in Miami or anywhere in Florida, Progent offers help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's online technical support engineers represent exceptional value because they are equipped with the real-world background and the advanced tools to resolve the majority of network issues quickly. Efficient support lowers immediate costs since service calls require fewer chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits even more in indirect costs by reducing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor fixes manage to turn into large tabs. Progent's penchant for handling problems efficiently translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies that allow the maximum level of efficiency for remote consulting and repair for small and midsize business information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to interface to your company's network remotely without violating system security.
Progent's powerful customer support reporting system keeps comprehensive records for the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance provided to every Progent customer by every engineer. This archive of issues and solutions is structured as a readily searchable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to other extensive technical databases and allow quick response from manufacturers' in-house support staff so Progent's remote service experts can come up with the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Miami or anywhere in Florida or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's online consulting engineers have advanced credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's engineers to resolve almost any emergency that may occur in a small or midsize company network. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-platform environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support provided by Progent to companies in Miami and anywhere in the state of Florida include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of computer technology such as system architecture, messaging solutions, network and process security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and transitioning from older applications to current Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs can deal with even the most stubborn challenges encountered in network planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to fix the most difficult problems quickly. In common cases, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so your company can receive urgent help for severe network infrastructure problems that are lowering worker productivity but are not within the experience of your ordinary IT support providers. Progent's CCIE engineers can tie into your network using the latest on-line troubleshooting technology to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-certified online support experts offer network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop support services such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your business to recover quickly following a damaging breach. Security support services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; setting up firewalls; building safe techniques for remote and mobile communication; protecting your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for special projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Miami Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are designed for smaller companies who lack the resources to support an in-house Help Desk but who require quick access to an efficient Help Desk with proficient telephone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top PSA platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in creating an effective new Call Center or improving your established one, evaluating or modifying Help Desk software to address the unique requirements of your corporation, or providing occasional phone support staff to supplement your internal Help Desk Call Center team to deal with unusually busy situations like software transitions, major updates, or rolling out brand new business software.
Progent's Call Center staff of experienced information technology consultants gives your clients in Miami or anywhere in the state of Florida quick access to a reliable network service group with substantial background providing telephone-based help and online diagnostics for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a solid driver of company performance, and Progent's policy is to fix and not simply report network problems.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team can supply online advanced engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Word, and Microsoft Office Excel. For more information on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can promote the artistic aspect of Apple Mac computing by delivering phone-based help support and training in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio or video or building an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in Miami, or anywhere in the state of Florida, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your computer support is proactive rather than reactive. By detecting possible issues before they result in network outages, system monitoring can minimize disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments powered by a combination of OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida