UNIX and Linux Phone-based Technical Support for

For small and midsize companies in Miami Florida, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support services represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces immediate costs since service calls take up fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's pricing model for remote support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where fast fixes manage to turn into major invoices. Progent's penchant for dealing with problems quickly translates into your company saving cash.

Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-tested methodologies that promote the highest level of efficiency for remote consulting and troubleshooting for small business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to connect to your network without compromising system security.

Progent's advanced service reporting system includes thorough documentation for all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of support delivered to every Progent customer by every Progent engineer. This archive of issues and responses is organized as a readily exploitable proprietary database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft permit access to other extensive technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service experts can arrive at the best solutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Miami Florida or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's remote consulting experts offer advanced credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's consultants to manage practically any problem that may take place in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To support clients with mixed-OS networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services available from Progent to small businesses in Miami include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of computer technology such as network architecture, email solutions, network and process security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and migration from older applications to current Windows or Linux-based environments. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.

  Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network planning, deployment, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and coming up with workarounds or locating program patches. Cisco CCIEs provide exceptional value because their broad expertise enables them to find solutions for even the most intractable problems rapidly. In typical instances, less qualified consultants can struggle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Few service providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive timely help for complex network problems that are lowering business efficiency but are outside the scope of your local IT maintenance resources. Progent's Cisco CCIE support experts can interface to your environment via the latest remote support technology to perform efficient, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus VPN products.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-certified remote service experts offer computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a full range of online desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

• CISSP, ISSAP, and CISM Premier Network Security Professionals
  Progent's accredited CISSP and ISSAP network security consultants can provide a range of system protection services to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your company to clean up rapidly following a serious penetration. Security support services available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; establishing secure architectures for remote and mobile access; securing your messaging system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• Call Center Support
  Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who want fast communication with a dependable Help Desk Call Center with proficient phone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent’s Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your established one, selecting or customizing Help Desk application software to meet the special requirements of your business, or adding occasional phone support staff to supplement your internal Help Desk team to deal with unusually busy situations like software migrations, major updates, or installing new applications.

  Progent's Call Center team of veteran network consultants offers your workers in Miami Florida immediate contact with an efficient network service group with substantial background providing phone support and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's goal is to resolve rather than just document IT issues.

• Applications Services: Education, Customization, and Integration
  Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications including CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To learn more on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac professionals can support the artistic facets of Mac computing by delivering remote consulting support and education in graphics, audio, and video. Progent's consultants can provide assistance in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.

  Online Network and Server Monitoring Services
  Progent offers businesses in Miami Florida remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your IT maintenance is proactive and automated. By anticipating looming issues before they grow into downtime, system monitoring can ward off stressful and costly network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate multiple operating systems.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.