For small and midsize businesses in Miami or anywhere in the state of Florida, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote support services offer exceptional value because they have the real-world experience and the sophisticated technology to solve most network problems quickly. Efficient support lowers immediate costs because service calls require a smaller number of chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves even more in incidental costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you receive. Unlike many online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions manage to turn into substantial invoices. Progent's skill at dealing with technical issues efficiently results in your business conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a set of customized technologies and field-proven methodologies which allow the highest level of effectiveness for remote engineering help and repair for small business computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to access your company's computer system without breaching network security.
Progent's highly evolved service database system keeps thorough histories for all service that Progent's customers have been provided. Progent's staff service personnel have access to the details of all help provided to every client by any Progent engineer. This archive of problems and responses is organized as a quickly retrievable internal database that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts can determine the most efficient resolutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Miami or anywhere in Florida or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's remote support experts have advanced credentials in a comprehensive array of technologies. This broad scope of technical skills allows Progent's engineers to manage virtually any problem that may take place in a small or midsize business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To provide assistance to clients with multi-platform networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services Offered by Progent to small businesses in Miami and anywhere in the state of Florida include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of computer technology such as network architecture, email systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can handle even the most complex problems associated with network infrastructure planning, integration, management, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional value since their deep expertise permits them to resolve the most difficult problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs available to support small and mid-size companies. Progent can provide quick phone contact with a CCIE so your company can receive urgent support for severe network infrastructure issues that are impacting worker productivity but are outside the experience of your regular network support group or consultant. Progent's Cisco CCIE consultants can tie into your network using state-of-the-art on-line troubleshooting tools to provide efficient, secure, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Windows Experts
Progent's Microsoft-expert online support experts can deliver computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 planning and integration,
Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of online desktop support and troubleshooting services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISSP and ISSAP security consultants can provide a range of security services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate quickly after a damaging penetration. Security consulting services available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; installing firewalls; establishing safe techniques for remote and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies often request. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Miami Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for smaller companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require quick response from an efficient Help Desk with proficient phone assistance as well as the available expertise to escalate complex problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or revamping your current one, identifying or customizing Help Desk Call Center software to address the particular demands of your corporation, or providing occasional online personnel to supplement your internal Help Desk team to handle demanding situations like software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants offers your clients in Miami or anywhere in the state of Florida fast access to a reliable network service resource with extensive experience offering telephone-based consulting and online troubleshooting for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a significant driver of company productivity, and Progent's goal is to solve and not just record technical issues.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Office Excel. For more information concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the creative elements of Apple Mac systems by delivering phone-based consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Miami, or anywhere in the state of Florida, online network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into network outages, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||7715 Northwest 48th Street, Suite 385
Doral, FL 33166
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services