For small and midsize businesses located in Miami or anywhere in the state of Florida, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced technology to solve most network problems rapidly. Efficient support reduces immediate costs since service calls require fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental costs by minimizing or eliminating system outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical online service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs manage to turn into major bills. Progent's penchant for dealing with problems efficiently translates into your business saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of customized technologies and field-proven processes which promote the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your system without compromising network security.
Progent's sophisticated service database application stores comprehensive histories describing all support that Progent's clients have received. Progent's team consultants have the benefit of the history of all help provided to each Progent client by every Progent engineer. This history of trouble tickets and responses is stored as a conveniently retrievable support knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's remote service experts can arrive at the most efficient solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Miami or anywhere in Florida or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based support experts possess credentials in an extensive set of technologies. This breadth of IT skills allows Progent's consultants to resolve virtually any emergency likely to crop up in a small or midsize company information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical support services available from Progent to small businesses in Miami and anywhere in the state of Florida include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of information technology such as network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for diagnosing problems within UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and certifies a person's networking skills at the master level. CCIEs know how to handle even the most complex issues associated with network design, deployment, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to solve even the most complex problems rapidly. In many instances, less qualified engineers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in minutes.
Few consulting providers make CCIEs available to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco CCIE so your company can get urgent support for serious network problems that are crippling business productivity but are not within the scope of your ordinary computer support providers. Progent's Cisco-qualified CCIE engineers can connect to your computer system via advanced on-line troubleshooting technology to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service professionals can provide computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of remote desktop support such as Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to clean up quickly following a serious penetration. Security solutions available from Progent cover in depth security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Miami Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who lack the resources to build and maintain an in-house Help Desk but who want quick access to an effective Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or revamping your established one, identifying or customizing Help Desk software to meet the particular requirements of your company, or providing occasional online personnel to supplement your in-house Call Center resources to handle demanding events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center staff of veteran information technology experts offers your clients in Miami or anywhere in the state of Florida rapid communication with a reliable technical support group with substantial experience providing phone help and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a solid enabler of company productivity, and Progent's intent is to solve instead of merely document network issues.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff can supply online professional engineering expertise and education in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and education for popular Microsoft business applications including CRM, MS Office Project, MS Word, and Microsoft Office Excel. For more about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the artistic elements of Macintosh environments by delivering phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants offer help in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Miami, or anywhere in the state of Florida, online network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By detecting potential issues before they result in downtime, automated monitoring can minimize inconvenient and costly service failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by a mix of platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida