UNIX, Linux, Sun Solaris, Mac OS X Online Emergency Help for

For small companies in Miami Florida, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve most network problems quickly. This reduces immediate expenses since service calls take up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves even more with incidental expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and de-focused management.

Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick fixes somehow turn into major invoices. Progent's penchant for handling problems efficiently results in your company saving money.

Progent's Online Service Technologies
Over the years, Progent has developed a set of customized tools and field-proven processes that ensure the maximum level of effectiveness for online engineering help and repair for small business computer networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your system remotely without compromising network security.

Progent's sophisticated technical support database system keeps detailed histories describing the support that Progent's customers have received. Progent's team service personnel have access to the specifics of support provided to each customer by every engineer. This history of trouble tickets and resolutions is structured as an easily retrievable support database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available other vast support databases and permit quick access to vendors' internal support staff with the result that Progent's online consulting specialists are able to come up with optimal resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Miami Florida or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive array of technologies. This wide range of capability permits Progent's engineers to manage almost any crisis likely to take place in a small or midsize company network. Certifications held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.

To help companies with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Online technical services available from Progent to clients in Miami include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a broad range of computer technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server economization and easy management, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's team-based approach to solving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most stubborn challenges occurring in network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of experience allows them to resolve even the most intractable problems rapidly. In typical instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few service providers make Cisco CCIEs available to help small and medium sized companies. Progent offers fast telephone contact with a CCIE so your company can get urgent support for severe network infrastructure problems that are crippling worker efficiency but are outside the comfort zone of your local computer service personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system via the latest remote support technology in order to perform fast, secure, and economical analysis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

• Authorized Windows Support
  Progent's Microsoft-premier remote support professionals can provide network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad range of technology support services such as Microsoft Windows Server 2022 planning and migration support, Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a broad array of remote desktop support such as Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified System Security Specialists
  Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to recuperate rapidly following a damaging breach. Security consulting services offered by Progent cover in depth security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; establishing safe architectures for remote and mobile communication; protecting your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online support services to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Call Center Services
  Progent's Call Center support programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center support services are designed for small companies who don't have the money or time to build and maintain an internal Call Center but who want fast communication with a reliable Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate complex problems to advanced consultants.

  Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk software to address the special demands of your corporation, or providing temporary online personnel to work with your in-house Help Desk group to deal with high-demand situations such as software transitions, mass upgrades, or installing new applications.

  Progent's Call Center team of experienced network experts gives your clients in Miami Florida rapid contact with a dependable network service group with substantial background providing phone support and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid driver of business efficiency, and Progent's aim is to solve instead of simply document network problems.

• Business Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Consulting Group provides online professional engineering expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can support the imaginative elements of Macintosh environments by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.

  Online Network Monitoring Services
  Progent offers businesses in Miami Florida remote computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, system monitoring can avoid stressful and costly service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks powered by a variety of platforms.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.