For small and midsize companies in Miami Florida, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces immediate costs since service calls take up fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for remote support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where fast fixes manage to turn into major invoices. Progent's penchant for dealing with problems quickly translates into your company saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-tested methodologies that promote the highest level of efficiency for remote consulting and troubleshooting for small business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to connect to your network without compromising system security.
Progent's advanced service reporting system includes thorough documentation for all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of support delivered to every Progent customer by every Progent engineer. This archive of issues and responses is organized as a readily exploitable proprietary database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft permit access to other extensive technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service experts can arrive at the best solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Miami Florida or to learn more about Progent's phone support programs, contact Progent at
Remote Network Support Services Available from Progent
Progent's remote consulting experts offer advanced credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's consultants to manage practically any problem that may take place in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support clients with mixed-OS networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services available from Progent to small businesses in Miami include:
Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Progent also offers a full range of online desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your established one, selecting or customizing Help Desk application software to meet the special requirements of your business, or adding occasional phone support staff to supplement your internal Help Desk team to deal with unusually busy situations like software migrations, major updates, or installing new applications.
Progent's Call Center team of veteran network consultants offers your workers in Miami Florida immediate contact with an efficient network service group with substantial background providing phone support and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's goal is to resolve rather than just document IT issues.
Progent's Mac professionals can support the artistic facets of Mac computing by delivering remote consulting support and education in graphics, audio, and video. Progent's consultants can provide assistance in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Miami Florida remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your IT maintenance is proactive and automated. By anticipating looming issues before they grow into downtime, system monitoring can ward off stressful and costly network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate multiple operating systems.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
City | Address | Phone | Link |
Fort Lauderdale | 401 E Las Olas Blvd, Suite 1400 Fort Lauderdale, FL 33301 United States |
(954) 736-4937 | Fort Lauderdale Network Support Services |
Fort Myers | Collier Avenue Executive Center, 2080 Collier Avenue Fort Myers, FL 33901 United States |
(239) 676-0700 | Fort Myers Network Support Services |
Hialeah | 17690 NW 78th Ave Hialeah, FL 33015 United States |
(786) 756-4700 | Hialeah Network Support Services |
Miami | 200 South Biscayne Blvd, Suite 2790 Miami, FL 33131 United States |
(786) 646-0567 | Miami Network Support Services |
Miami Beach | 1680 Michigan Avenue Miami Beach, FL 33139 United States |
(786) 522-2526 | Miami Beach Network Support Services |
Naples | 780 5th Avenue S, Suite 200 Naples, FL 34102 United States |
(239) 330-4007 | Naples Network Support Services |
West Palm Beach | 515 N. Flagler Drive, Suite P-300 West Palm Beach, FL 33401 United States |
(561) 437-1717 | West Palm Beach Network Support Services |