For small businesses located in Miami Florida, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote support services offer exceptional value due to the fact that they have the real-world experience and the advanced technology to solve the majority of network problems rapidly. This lowers direct expenses since service calls require a smaller number of billable minutes. Online support also avoids the cost of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many remote support firms, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where fast fixes manage to turn into major invoices. Progent's penchant for disposing of problems quickly results in your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and troubleshooting for small company computer networks. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the experts of Progent's online support team to access your company's system without violating corporate security.
Progent's highly evolved customer support database system includes comprehensive records for all service that Progent's customers have received. Progent's team service personnel have access to the details of all help rendered to each Progent customer by every Progent engineer. This archive of anomalies and fixes is stored as a readily searchable internal database that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available other vast technical databases and allow priority response from vendors' in-house support staff so Progent's online service experts can determine the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Miami Florida or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's online support experts offer credentials in an extensive array of products and technologies. This broad scope of capability permits Progent's engineers to handle practically any problem that may crop up in a small or midsize company information system. Credentials held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with multi-platform environments, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support services Offered by Progent to clients in Miami include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of information technology such as system architecture, email systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified management, and transitioning from older systems to current Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency remote assistance for resolving problems affecting UNIX/Linux systems powered by popular variants of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and certifies a consultant's network technology skills at the expert level. CCIEs know how to handle even the most difficult challenges occurring in network infrastructure design, deployment, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management tools and developing alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness because their deep experience permits them to solve even the most intractable problems quickly. In common cases, less qualified consultants can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can receive urgent assistance for severe network infrastructure problems that are lowering business efficiency but are beyond the experience of your regular network service personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment using the latest on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-premier online service experts can provide network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop support services including Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to recover quickly following a damaging penetration. Security services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; building secure techniques for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Miami Florida Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are intended for smaller businesses who don't have the budget to build and maintain an in-house Help Desk but who need fast access to an effective Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your existing one, selecting or enhancing Help Desk Call Center software to address the particular needs of your corporation, or adding occasional phone support staff to work with your existing Call Center resources to handle high-demand events like software transitions, major upgrades, or rolling out new business software.
Progent's Call Center staff of experienced information technology consultants gives your computer users in Miami Florida rapid contact with a reliable network service resource with substantial background offering phone support and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a crucial contributor to company efficiency, and Progent's target is to fix instead of just record IT issues.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced consulting support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To read more concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the artistic aspect of Apple Mac systems by offering remote help support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or putting together an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Miami Florida remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they result in network outages, system monitoring can minimize inconvenient and costly network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a variety of platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services