UNIX, Linux, Solaris, and Apple Mac OS X Online Consulting for

For small companies in Miami Florida, Progent provides help for networks powered by UNIX or Linux or for networks that include a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity planning.

Progent's online support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced tools to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions accumulate a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent charges per minute for phone consulting, so you are billed just for the services that you receive. In contrast to many remote support firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where quick solutions manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently translates into your company spending less cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies which allow the highest level of efficiency for online help and troubleshooting for small company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's remote service group to interface to your company's environment remotely without compromising corporate security.

Progent's highly evolved customer support reporting application maintains comprehensive documentation of the support that Progent's clients have been provided. Progent's authorized engineers have access to the details of services provided to each Progent client by every Progent engineer. This archive of issues and solutions is organized as an easily exploitable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to vendors' internal product engineers so Progent's remote consulting experts can determine the most efficient resolutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Miami Florida or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's online support experts offer credentials in a comprehensive set of disciplines. This broad range of technical skills enables Progent's engineers to handle practically any problem that may take place in a small company information system. Certificates earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.

To provide assistance to customers with mixed-OS environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote technical support services provided by Progent to clients in Miami include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of information technology including system infrastructure, email solutions, system and process security, UNIX and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-based solutions. Progent's group-based approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing problems within UNIX/Linux systems based on popular variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and indicates a person's technical knowledge at the master level. Cisco CCIEs can handle the most intractable challenges surrounding network infrastructure planning, installation, management, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent value because their broad expertise allows them to fix the most complex problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Few consulting firms make CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive timely assistance for serious network problems that are lowering worker efficiency but are outside the scope of your ordinary network service providers. Progent's CCIE consultants can tie into your network via state-of-the-art remote support tools in order to provide efficient, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN technology.

• Authorized MS Windows Expertise
  Progent's Microsoft-certified remote service professionals can provide network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a broad variety of technology support services including Microsoft Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a wide range of online desktop consulting and support services such as Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier System Security Professionals
  Progent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recover quickly following a serious penetration. Security solutions available from Progent cover comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.

• Call Center Services
  Progent's Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are intended for small organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require quick communication with a dependable Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

  Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your current organization, selecting or modifying Help Desk software to handle the particular requirements of your company, or providing occasional online staff to reinforce your in-house Help Desk resources to handle demanding scenarios like software transitions, mass upgrades, or installing new applications.

  Progent's Help Desk team of experienced information technology professionals provides your customers in Miami Florida immediate assistance from a dependable technical support resource with years of background delivering phone help and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a major contributor to company success, and Progent's aim is to resolve and not merely document IT issues.

• Business Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Consulting Team provides online advanced engineering expertise and training in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Word, and Microsoft Excel. To read more information about Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Apple Mac professionals can nurture the artistic elements of Mac systems by offering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio or video or setting up an audio/video production studio.

  Remote Network Monitoring Services
  Progent can provide businesses in Miami Florida online network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they grow into downtime, automated monitoring can ward off disruptive and costly information system crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems powered by multiple operating systems.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.