For small businesses in Miami or anywhere in Florida, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's online support engineers offer exceptional value because they have the real-world background and the sophisticated tools to resolve the majority of network problems rapidly. This lowers immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for online support is designed to get the most out of your IT service investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor fixes manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly results in your company spending less cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven processes which permit the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business information systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's remote service group to access your environment remotely without breaching system security.
Progent's powerful service database system includes thorough records describing all support that Progent's customers have received. Progent's staff service personnel have access to the records of all help delivered to every Progent client by every Progent engineer. This database of trouble tickets and solutions is structured as a conveniently exploitable support knowledge base that allows Progent's online technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical databases and allow fast response from vendors' internal product engineers with the result that Progent's online service experts are able to find optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Miami or anywhere in Florida or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's phone-based support professionals offer certified skills in a comprehensive set of disciplines. This wide range of technical skills enables Progent's consultants to resolve almost any crisis that may take place in a small or midsize company information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support Offered by Progent to small businesses in Miami and throughout the state of Florida include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of computer technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and migration from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult challenges occurring in network design, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to find solutions for the most complex problems rapidly. In typical instances, less experienced engineers can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs available to help small and medium sized companies. Progent offers fast phone access to a Cisco authorized CCIE so you can get immediate help for severe network problems that are lowering business efficiency but are outside the experience of your ordinary network service personnel. Progent's CCIE engineers can tie into your environment by means of the latest remote troubleshooting tools in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading selection of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service experts can provide computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of online desktop services including Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISSP and ISSAP network security consultants offer a variety of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security services available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies frequently request. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Miami Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for small companies who lack the budget to create an internal Help Desk Call Center but who require quick communication with a reliable Help Desk with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Call Center is intended for larger businesses and serves as a seamless reinforcement of your established Helpdesk resources. Progent's Virtual Help Desk can serve as an escalation option to handle the toughest computer system problems, or be ready in hectic situations when your regular service providers are too busy.
Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or revamping your established one, evaluating or customizing Help Desk Call Center application software to meet the special demands of your business, or adding temporary phone support staff to work with your in-house Help Desk team to handle high-demand events like software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network consultants offers your clients in Miami or anywhere in the state of Florida immediate assistance from an effective technical support resource with substantial experience delivering phone support and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a major contributor to business success, and Progent's aim is to resolve instead of merely document technical problems.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced consulting support and education in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Office Word, and MS Excel. To find out more about Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can support the creative aspect of Apple Mac systems by providing phone-based consulting services and training in graphics, sound, and video. Progent's consultants offer expertise in a variety of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Miami, or anywhere in the state of Florida, remote network and server monitoring support centered around Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they evolve into downtime, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments based on multiple operating systems.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida