Fast Remote Help for Miami Florida UNIX or Linux NetworksFor small and midsize companies in Miami Florida, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support services represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces immediate costs since service calls take up fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's pricing model for remote support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where fast fixes manage to turn into major invoices. Progent's penchant for dealing with problems quickly translates into your company saving cash.

Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-tested methodologies that promote the highest level of efficiency for remote consulting and troubleshooting for small business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to connect to your network without compromising system security.

Progent's advanced service reporting system includes thorough documentation for all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of support delivered to every Progent customer by every Progent engineer. This archive of issues and responses is organized as a readily exploitable proprietary database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft permit access to other extensive technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service experts can arrive at the best solutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Miami Florida or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's remote consulting experts offer advanced credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's consultants to manage practically any problem that may take place in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To support clients with mixed-OS networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services available from Progent to small businesses in Miami include:

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small companies often request. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who want fast communication with a dependable Help Desk Call Center with proficient phone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your established one, selecting or customizing Help Desk application software to meet the special requirements of your business, or adding occasional phone support staff to supplement your internal Help Desk team to deal with unusually busy situations like software migrations, major updates, or installing new applications.

    Progent's Call Center team of veteran network consultants offers your workers in Miami Florida immediate contact with an efficient network service group with substantial background providing phone support and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's goal is to resolve rather than just document IT issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications including CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To learn more on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac professionals can support the artistic facets of Mac computing by delivering remote consulting support and education in graphics, audio, and video. Progent's consultants can provide assistance in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent offers businesses in Miami Florida remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your IT maintenance is proactive and automated. By anticipating looming issues before they grow into downtime, system monitoring can ward off stressful and costly network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate multiple operating systems.

How Your Miami Florida Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Onsite IT Consulting
Progent locations in Miami and South Florida

City Address Phone Link
Fort Lauderdale 401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
United States
(954) 736-4937 Fort Lauderdale Network Support Services
Fort Myers Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
United States
(239) 676-0700 Fort Myers Network Support Services
Hialeah 17690 NW 78th Ave
Hialeah, FL 33015
United States
(786) 756-4700 Hialeah Network Support Services
Miami 200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
United States
(786) 646-0567 Miami Network Support Services
Miami Beach 1680 Michigan Avenue
Miami Beach, FL 33139
United States
(786) 522-2526 Miami Beach Network Support Services
Naples 780 5th Avenue S, Suite 200
Naples, FL 34102
United States
(239) 330-4007 Naples Network Support Services
West Palm Beach 515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
United States
(561) 437-1717 West Palm Beach Network Support Services

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