Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
For small businesses in Miami or anywhere in Florida, Progent provides help for information systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's online support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to solve most information system problems rapidly. This lowers direct costs since solutions require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally in incidental costs by reducing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online help is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to typical online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor solutions somehow end up as substantial bills. Progent's skill at dealing with problems efficiently translates into your business saving money.
Progent's Remote Service Tools
Over the years, Progent has developed an array of customized technologies and field-proven processes that allow the highest degree of effectiveness for remote consulting and repair for small company IT systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the staff of Progent's remote service group to access your network remotely without breaching system security.
Progent's sophisticated technical support database system stores thorough records for the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of all help rendered to every Progent client by any Progent consultant. This database of problems and resolutions is organized as an easily searchable internal database that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online service experts can come up with optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Miami or anywhere in Florida or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's remote technical service professionals have credentials in a comprehensive array of products and technologies. This broad scope of technical skills enables Progent's consultants to handle practically any crisis that may occur in a small business network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To support clients with mixed-OS environments, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support Offered by Progent to clients in Miami and anywhere in the state of Florida include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide array of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and certifies a person's network technology skills at the master level. Cisco qualified CCIEs can deal with even the most complex problems encountered in network design, deployment, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software patches. CCIEs represent an excellent value because their deep expertise allows them to resolve even the most intractable problems rapidly. In many cases, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive timely help for severe network issues that are impacting worker productivity but are not within the experience of your local computer service resources. Progent's CCIE engineers can tie into your network using the latest on-line troubleshooting tools to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-qualified online support professionals offer network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business migration support, Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's certified CISSP and ISSAP network security consultants offer a variety of security solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recuperate quickly following a serious penetration. Security consulting services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small businesses often need. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Miami Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for small businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless extension of your current Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the most difficult computer system issues, or be ready in those situations when your other service providers are overwhelmed.
Progent's Call Center consulting expertise can aid you in building an efficient new Call Center or improving your current organization, selecting or customizing Help Desk Call Center software products to address the particular needs of your company, or providing temporary online staff to work with your existing Call Center resources during high-demand events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in Miami or anywhere in the state of Florida instant access to an effective network service resource with extensive background offering telephone-based help and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to business success, and Progent's goal is to fix rather than just annotate network problems.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications including CRM, Project, Office Word, and MS Office Excel. For more about Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can promote the imaginative components of Mac computing by offering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio or video or building an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Miami, or anywhere in the state of Florida, remote computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your network support is proactive rather than reactive. By uncovering potential trouble spots before they result in downtime, system monitoring can avoid stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments based on a combination of operating systems.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.