Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
For small and midsize businesses in Miami or anywhere in Florida, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISSP-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced technology to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions require a smaller number of billable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves additionally in incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's billing policy for online support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you are charged just for the support that you actually get. In contrast to typical remote support firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions somehow turn into major invoices. Progent's skill at dealing with technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an arsenal of customized technologies and field-proven methodologies which allow the highest degree of effectiveness for remote help and troubleshooting for small and midsize company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to interface to your system without violating network security.
Progent's proprietary service reporting system keeps detailed histories for the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance delivered to each client by any Progent engineer. This archive of problems and responses is organized as a quickly searchable proprietary database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's remote consulting experts are able to come up with optimal resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Miami or anywhere in Florida or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online network support experts offer credentials in a comprehensive array of technologies. This broad scope of IT skills allows Progent's consultants to address practically any problem likely to crop up in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To support businesses with mixed-platform networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support Offered by Progent to customers in Miami and throughout the state of Florida include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide range of information technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and easy management, and migration from legacy applications to the latest Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can deal with the most difficult issues occurring in network planning, installation, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. CCIEs offer excellent cost-effectiveness because their deep expertise enables them to resolve the most intractable problems quickly. In common cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so you can receive immediate support for severe network infrastructure problems that are hurting worker productivity but are outside the experience of your ordinary IT maintenance providers. Progent's CCIE support experts can interface to your computer system by means of state-of-the-art on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service engineers can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server design,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of online desktop support and troubleshooting services such as Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Qualified Network Security Engineers
Progent's certified CISSP and ISSAP security consultants can provide a range of system protection services that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recuperate rapidly after a damaging breach. Security support services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; installing firewalls; establishing secure techniques for off-site and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses often request. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Miami Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for small companies who don't have the resources to create an in-house Help Desk Call Center but who require fast access to a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless reinforcement of your established Help Desk staff. Progent's Virtual Help Desk can operate as an escalation resource to resolve the most difficult network challenges, or be ready in hectic situations when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or enhancing your established organization, identifying or enhancing Help Desk Call Center software products to handle the particular demands of your corporation, or providing temporary online personnel to supplement your in-house Help Desk resources during demanding scenarios like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology professionals gives your customers in Miami or anywhere in the state of Florida fast access to an efficient network service resource with substantial background offering telephone-based support and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company efficiency, and Progent's goal is to resolve rather than merely report network problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth engineering support and training in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. To read additional information concerning Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can promote the imaginative components of Apple Mac computing by offering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio or video or establishing an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Miami, or anywhere in the state of Florida, online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By exposing emerging problems before they expand into crashes, proactive monitoring can head off disruptive and expensive network crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by multiple operating systems.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.