Fast Remote Technical Support for Miami Florida Networks
Fast Phone Help for Miami SystemsFor businesses in Miami Florida, Progent offers online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-certified security experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent value due to the fact that they have the practical background and have access to the sophisticated technology required to resolve most information system issues quickly. This lowers direct expenses since service calls use up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in incidental costs by reducing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is especially important for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you receive. Unlike many online service organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid scenarios where speedy. minor solutions manage to end up as big invoices. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the maximum level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to connect to your company's environment remotely without violating system security.

Progent's sophisticated customer support reporting application stores detailed histories describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of all help rendered to each customer by every consultant. This database of problems and responses is organized as a readily retrievable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's remote service experts can determine optimal solutions in the least time.

Online support services offered by Progent to clients in Miami Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting expertise can guide you in creating an effective new Call Center or enhancing your existing one, selecting or enhancing Call Center software products to address the special needs of your company, or adding occasional phone support personnel to supplement your existing Call Center group to deal with unusually busy situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your workers in Miami Florida fast access to an effective technical support resource with substantial background providing phone help and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a key driver of business efficiency, and Progent's aim is to fix and not just annotate technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Miami Florida remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so your IT support is proactive rather than reactive. By anticipating possible issues before they result in network outages, system monitoring can ward off stressful and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a variety of platforms.
How Your Miami Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Miami Florida, Progent's phone-based network support specialists can deliver expert and economical IT help the instant your organization needs it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Miami organization deals with a local independent consultant or employs a full time organization that can deal with common network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to resolve unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Offices in Miami Florida
Progent's online IT consulting services allow your Miami company to enjoy the benefits of on-call, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will derive added business value by being more reliable, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    For most businesses in Miami Florida, local network service resources, whether consisting of independent consultants or an in-house IT staff, can handle the majority of technical problems. However, serious problems can strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these instances, Progent's online service specialists provide a convenient, fast, and budget-friendly way to augment your local resources and to transfer useful knowledge to increase your capability to resolve future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices often depend on independent freelance service providers. While independent consultants have less internal costs than larger support companies and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of reserve personnel may force your business to go without assistance during an IT crisis. As your network grows, system unavailability and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of backup support experts to insure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically start with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get piled onto a weak foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such badly built systems need careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a system architecture that can deliver the solid foundation to meet vital business requirements and simplify future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices need advice and technical training to negotiate an ever more complicated maze of product options available for accelerating business success and enhancing efficiency. Businesses do not need a network engineer who is trying to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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