Fast Remote Technical Support for Miami Computer Systems
Fast Remote Technical Support for Miami SystemsFor organizations in Miami or anywhere in Florida, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's online support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools required to solve the majority of information system issues rapidly. This reduces direct expenses since service calls use up minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company saves even more in indirect expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for online help is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many online service organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor repairs somehow turn into big tabs. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven processes that allow the highest degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's remote service group to interface to your company's environment remotely without breaching corporate security.

Progent's proven service database system keeps comprehensive documentation of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support delivered to each Progent customer by any engineer. This history of problems and repairs is organized as an easily exploitable internal database that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft make available other extensive support databases and allow quick access to manufacturers' internal support staff so Progent's remote service experts can find optimal resolutions promptly.

Remote technical services offered by Progent to clients in Miami and anywhere in the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk or revamping your established organization, identifying or customizing Help Desk software to meet the unique requirements of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk resources during demanding scenarios such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology experts gives your clients in Miami or anywhere in the state of Florida quick communication with a dependable technical support group with substantial experience offering telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a major contributor to business efficiency, and Progent's aim is to solve and not simply document technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers online advanced consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Miami, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so that your network support is proactive rather than reactive. By uncovering looming issues before they expand into downtime, system monitoring can avoid inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support a combination of operating systems.
How Your Miami Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Miami or anywhere in the state of Florida, Progent's online computer support engineers can deliver professional and economical system help whenever your organization requires it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while avoiding the cost and lost time associated with in-person support calls.

Even if your Miami company deals with a local freelance consultant or maintains an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to handle sudden network crises or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Miami
Progent's online IT consulting services enable your Miami organization to enjoy the benefits of timely, enterprise-class IT support without the expense of managing a full-time IT organization. Your network will acquire added business worth by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Miami or anywhere in Florida, nearby network support resources, whether consisting of independent consultants or an in-house maintenance staff, can take care of typical technical issues. However, serious problems sometimes spring up when local resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online support specialists give you an easy, quick, and budget-friendly solution to augment your regular resources and to convey valuable knowledge to increase your ability to deal with downstream issues locally.

  • Less Reliance on Individual Consultants
    For network support, smaller companies commonly depend on individual freelance service providers. Although freelance consultants carry smaller internal costs than larger support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an IT crisis. As your network expands, system unavailability and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup support expertise to make sure your IT system stays available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT system implemented on a modest budget. Without a proper infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. These badly designed environments require careful assessment, smart strategic planning, and broad-based IT expertise to evolve to a system architecture that can offer the solid foundation to meet current business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses need advice and technical education to navigate through an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. Businesses hardly need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT background, refined support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.