Fast and Affordable Online Troubleshooting for Miami Networks
For businesses located in Miami or anywhere in the state of Florida, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts offer exceptional value because they have the real-world background and are equipped with the advanced tools necessary to resolve most network problems rapidly. Efficient support lowers direct costs because service calls require minimal billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting experience is especially important for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you pay just for the services that you receive. In contrast to many online support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with situations where quick solutions manage to turn into major bills. Progent's penchant for dealing with problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which promote the highest degree of efficiency for online consulting and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to interface to your network remotely without breaching network security.
Progent's sophisticated technical support reporting system keeps extensive documentation for the support that Progent's customers have received. Progent's team consultants have access to the history of support delivered to each Progent customer by every Progent engineer. This history of issues and resolutions is organized as an easily accessible internal knowledge base that allows Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional extensive support databases and permit quick response from vendors' internal product engineers with the result that Progent's remote service experts can come up with the best solutions quickly.
Remote services available from Progent to companies in Miami and anywhere in the state of Florida include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support professionals offer computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of platform support services including
Windows Server 2016 migration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop support services to assist your company to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for networking engineers, and validates a person's networking skills at the expert level. Cisco CCIEs know how to resolve the most complex issues associated with network design, deployment, maintenance, compliance, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs provide excellent value since their broad expertise permits them to find solutions for problems rapidly. In typical cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your network by means of the latest remote support technology in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of networking appliances by delivering services that include:
CISM and CISSP Qualified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can strengthen the immunity of your Windows, macOS and OS X, Linux environment against assaults or assist your company to recuperate quickly after a damaging breach. Security consulting services offered by Progent include: comprehensive data security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent offers expert online support services to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to cover a wide range of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to Windows or Linux solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote help troubleshooting problems affecting UNIX/Linux networks powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special online engineering services include:
How Your Miami Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the budget to support an in-house Help Desk Call Center but who need fast communication with a reliable Call Center with professional phone assistance as well as the expertise to escalate complex tasks to advanced consultants.
Progent's Call Center consulting support can aid you in creating an effective new Call Center or revamping your current one, evaluating or enhancing Help Desk software products to meet the particular needs of your business, or adding occasional phone support personnel to reinforce your internal Help Desk resources during unusually busy events like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk team of veteran information technology professionals offers your workers in Miami or anywhere in the state of Florida instant assistance from a reliable support resource with extensive background delivering telephone-based help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a crucial enabler of business efficiency, and Progent's intent is to fix and not simply document network problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply phone-based advanced engineering support and education in key business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, customization, and training for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom development, and training services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Miami, or anywhere in the state of Florida, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering looming problems before they result in crashes, proactive monitoring can head off stressful and costly information system crises. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support multiple platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Miami or throughout the state of Florida, Progent's online network support engineers can provide effective and affordable IT support the instant your organization needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost time associated with in-person service calls.
Even if your Miami company deals with a local independent support technician or maintains an in-house organization that know how to deal with common network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the experience to resolve sudden network emergencies or particularly complex integration projects.
Benefits of Progent's Network Help for Offices in Miami
Progent's remote network troubleshooting services allow your Miami company to enjoy the advantages of timely, world-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by being more reliable, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your local IT resources
With most businesses in Miami or anywhere in Florida, local computer service resources, whether represented by freelance consultants or an in-house IT staff, can deal with the majority of network issues. However, serious problems sometimes strike when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual service technicians. In these instances, Progent's online support professionals give you a convenient, quick, and affordable way to augment your regular help and to pass on useful information to increase your ability to deal with downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller offices often rely on individual freelance consultants. Although freelance consultants have less overhead than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of reserve help may require your company to go without assistance during an emergency. As your company expands, network downtime and problems with vital applications are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your IT system stays up and running.
- Build a Solid Foundation for Smooth Growth
Businesses often begin with an information architecture implemented on a shoestring budget. Without a strong framework, slap-dash repairs can get piled onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. Such poorly built environments need careful assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network architecture able to provide the stable foundation to handle current business requirements and simplify downstream expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller organizations need advice and technical education to navigate through an ever more complex array of product options available for promoting business success and improving efficiency. Businesses do not need a computer consultant who is motivated to resell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical knowledge, refined support software, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 integration, Microsoft Windows 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to every customer. The practice of documenting and archiving service records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.