Immediate Online Troubleshooting for Miami Information Networks
For organizations in Miami or anywhere in Florida, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support experts offer excellent value because they have the practical background and are equipped with the sophisticated technology needed to solve most information system issues rapidly. This reduces immediate expenses because solutions require minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing do away with scenarios where quick solutions manage to turn into large invoices. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized tools and proven methodologies that allow the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to connect to your network remotely without violating corporate security.
Progent's powerful customer support reporting system keeps extensive histories describing all support that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance delivered to each client by every Progent consultant. This database of trouble tickets and fixes is stored as a conveniently exploitable internal knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's online consulting experts can arrive at optimal solutions in the least time.
Remote support services available from Progent to companies in Miami and throughout the state of Florida include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers offer computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to help you business to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to handle the most stubborn problems surrounding network infrastructure design, integration, maintenance, protection, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS network management utilities and developing workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness since their deep experience permits them to solve problems rapidly. In many cases, less experienced consultants can struggle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system by means of the latest remote support tools to provide efficient, secure, and economical diagnosis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity appliances. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco WiFi controllers consulting, Cisco VPN Integration help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to bolster the safety of your Windows, macOS and OS X, Linux environment against assaults or help your company to recuperate rapidly following a damaging breach. Security consulting services offered by Progent cover in depth data security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile communication; guarding your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to address a wide range of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server economization and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Miami Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of seasoned network consultants gives your customers in Miami or anywhere in the state of Florida fast contact with an effective technical support resource with substantial background delivering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a crucial contributor to company success, and Progent's policy is to resolve rather than merely document network issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting staff provides remote professional engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your computer support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and expensive network crises. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a combination of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Miami or anywhere in the state of Florida, Progent's phone-based computer support specialists are ready to provide professional and economical system support whenever your business requires it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Miami organization relies on a local freelance consultant or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden system crises or particularly complex integration projects.
Details of Progent's Online Network Support for Miami
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer businesses in Miami or anywhere in the state of Florida unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Miami and is also ideal for networks in geographic areas of Florida that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a per-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for phone help and imposes no monthly retainer for services provided during regular business hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff specialists who have experience in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Database Administration and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By providing a full service centralized source for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that meet the unique requirements of your business.
- Advanced Online Connectivity Tools
Secure online access allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce quick solutions to problems that could otherwise require a costly personal visit. Sophisticated remote access software and experienced engineers together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 migration, Windows 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.