Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Immediate Remote Technical Support for Miami IT Networks
For companies in Miami or anywhere in Florida, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.
Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast fixes manage to turn into big tabs. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which ensure the highest level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to link to your network without breaching corporate security.
Progent's proven technical support reporting application includes thorough records describing all support that Progent's customers have received. Progent's staff consultants have access to the history of services provided to every client by every engineer. This archive of trouble tickets and fixes is organized as a quickly searchable proprietary database that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up other massive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts can find optimal solutions quickly.
Remote technical services offered by Progent to companies in Miami and anywhere in the state of Florida include:
Authorized Windows Experts
Progent's Microsoft-qualified remote service engineers can deliver computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop services to assist your business to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn challenges associated with network design, installation, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. CCIEs offer excellent value since their depth of expertise enables them to fix problems rapidly. In common cases, less qualified service providers can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment by means of the latest on-line support technology in order to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure products. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet APs planning and integration support, Cisco wireless controllers integration consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security services to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your company to recover quickly following a damaging breach. Security services offered by Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a wide array of information technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in environments that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent remote help analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Miami Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to support an internal Help Desk but who want quick response from a dependable Call Center with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex network issues, or be available in those circumstances when your other service providers are swamped.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Miami or anywhere in the state of Florida quick access to a reliable network service group with substantial experience providing telephone-based help and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a major driver of business efficiency, and Progent's policy is to resolve rather than merely report IT problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group provides online advanced engineering expertise and education in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your computer support is proactive rather than reactive. By uncovering looming problems before they cause full-scale emergencies, remote monitoring can avoid disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks that support multiple platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Miami or throughout the state of Florida, Progent's online computer support engineers can provide effective and cost-effective IT help the instant your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while eliminating the expense and lost time associated with on-site support visits.
Even if your Miami office relies on a local freelance support technician or maintains a full time organization that know how to handle common network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix sudden network crises or particularly tough integration problems.
Advantages of Progent's IT Support for Offices in Miami
Progent's online technical help services allow your Miami company to have the benefits of immediate, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual extension of your on-site support resources
For most businesses in Miami and throughout Florida, nearby network service providers, whether represented by freelance consultants or an in-house IT staff, can deal with typical technical issues. However, IT crises sometimes spring up when local resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online service professionals provide an easy, fast, and budget-friendly way to supplement your regular resources and to convey valuable information to improve your capability to handle downstream issues locally.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance service people carry less internal costs than big support companies and can often charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your company grows, system downtime and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to insure your IT system is always available.
- Build a Scalable Basis for Smooth Growth
Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such badly designed systems need proper assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to provide the solid foundation to handle current business demands and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller offices need guidance and technical education to navigate through an ever more complicated array of product options available for accelerating business success and improving productivity. They do not need a network consultant who is trying to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align IT consulting with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are billed only for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to allow minor problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to every client. The discipline of documenting and organizing support activity results in more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.