Immediate Remote Technical Support for Miami Florida Computer Systems
Fast Phone Consulting for Miami NetworksFor companies in Miami Florida, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve most network problems quickly. Efficient support reduces direct expenses because service calls use up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay only for the support that you receive. Unlike typical remote support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where quick fixes somehow end up as large invoices. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven processes which permit the highest degree of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to connect to your system remotely without compromising network security.

Progent's sophisticated service database application maintains comprehensive documentation describing all service that Progent's customers have been provided. Progent's staff engineers have access to the details of services delivered to each customer by every Progent engineer. This database of trouble tickets and repairs is organized as a conveniently exploitable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine the best resolutions promptly.

Online technical support services available from Progent to businesses in Miami Florida include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk application software to address the special needs of your company, or adding occasional phone support personnel to supplement your internal Call Center team to handle demanding events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned network consultants offers your workers in Miami Florida quick communication with a large network service resource with extensive background delivering phone support and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's goal is to fix instead of merely document IT problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply remote professional consulting expertise and training in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Miami Florida online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they evolve into network outages, automated monitoring can ward off inconvenient and costly service crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a variety of operating systems.
How Your Miami Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Miami Florida, Progent's online computer support engineers can deliver expert and cost-effective system help the instant your company requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix network problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Miami organization works with a regular freelance support technician or employs a full time organization that can deal with typical computer issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the time or the expertise to solve sudden network crises or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Miami Florida
Progent's remote technical help services allow your Miami organization to enjoy the benefits of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic value by being increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Miami Florida, local network support providers, whether represented by freelance consultants or an in-house IT staff, can deal with typical network problems. On the other hand, major troubles may spring up when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online support specialists offer an easy, fast, and economical solution to augment your local resources and to transfer valuable knowledge to improve your capability to resolve downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller businesses commonly rely on independent freelance consultants. Although independent service people carry less internal costs than larger consulting companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of fallback personnel may require your business to go without help during an IT crisis. As your network expands, system unavailability and problems with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support experts to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an information architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. Such badly designed systems need proper analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to provide the solid foundation to meet vital business demands and facilitate future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations need guidance and technical training to navigate through an ever more complex maze of technology options available for promoting business growth and enhancing productivity. These companies hardly need a network consultant who is motivated to resell a certain vendor's technology. Network support and product selling can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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