Immediate Online Troubleshooting for Miami Information Networks
Urgent Phone Consulting for Miami NetworksFor organizations in Miami or anywhere in Florida, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support experts offer excellent value because they have the practical background and are equipped with the sophisticated technology needed to solve most information system issues rapidly. This reduces immediate expenses because solutions require minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing do away with scenarios where quick solutions manage to turn into large invoices. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized tools and proven methodologies that allow the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to connect to your network remotely without violating corporate security.

Progent's powerful customer support reporting system keeps extensive histories describing all support that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance delivered to each client by every Progent consultant. This database of trouble tickets and fixes is stored as a conveniently exploitable internal knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's online consulting experts can arrive at optimal solutions in the least time.

Remote support services available from Progent to companies in Miami and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of seasoned network consultants gives your customers in Miami or anywhere in the state of Florida fast contact with an effective technical support resource with substantial background delivering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a crucial contributor to company success, and Progent's policy is to resolve rather than merely document network issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff provides remote professional engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your computer support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and expensive network crises. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a combination of OS platforms.
How Your Miami Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Miami or anywhere in the state of Florida, Progent's phone-based computer support specialists are ready to provide professional and economical system support whenever your business requires it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Miami organization relies on a local freelance consultant or employs a full time organization that know how to handle ordinary computer issues, Progent’s Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden system crises or particularly complex integration projects.

Details of Progent's Online Network Support for Miami
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer businesses in Miami or anywhere in the state of Florida unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.