Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Southern Florida Onsite IT Consulting
Progent locations in Southern Florida

City Street Address Contact Information
Miami, FL 200 South Biscayne Blvd
Suite 2790
Miami, Florida 33131
Sales Phone: 786-646-0567

Link: Miami Network Support Services
Fort Lauderdale, FL 401 E Las Olas Blvd
Suite 1400
Fort Lauderdale, Florida 33301
Sales Phone: 954-736-4937

Link: Fort Lauderdale Network Support Services
Miami Beach, FL 1680 Michigan Avenue
Miami Beach, Florida 33139
Sales Phone: 786-522-2526

Link: Miami Beach Network Support Services

Immediate Remote Technical Support for Miami IT Networks
Immediate Remote Help for Miami SystemsFor companies in Miami or anywhere in Florida, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast fixes manage to turn into big tabs. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which ensure the highest level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to link to your network without breaching corporate security.

Progent's proven technical support reporting application includes thorough records describing all support that Progent's customers have received. Progent's staff consultants have access to the history of services provided to every client by every engineer. This archive of trouble tickets and fixes is organized as a quickly searchable proprietary database that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up other massive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts can find optimal solutions quickly.

Remote technical services offered by Progent to companies in Miami and anywhere in the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to support an internal Help Desk but who want quick response from a dependable Call Center with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex network issues, or be available in those circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Miami or anywhere in the state of Florida quick access to a reliable network service group with substantial experience providing telephone-based help and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a major driver of business efficiency, and Progent's policy is to resolve rather than merely report IT problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group provides online advanced engineering expertise and education in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your computer support is proactive rather than reactive. By uncovering looming problems before they cause full-scale emergencies, remote monitoring can avoid disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks that support multiple platforms.
How Your Miami Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Miami or throughout the state of Florida, Progent's online computer support engineers can provide effective and cost-effective IT help the instant your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Miami office relies on a local freelance support technician or maintains a full time organization that know how to handle common network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix sudden network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Miami
Progent's online technical help services allow your Miami company to have the benefits of immediate, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Miami and throughout Florida, nearby network service providers, whether represented by freelance consultants or an in-house IT staff, can deal with typical technical issues. However, IT crises sometimes spring up when local resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online service professionals provide an easy, fast, and budget-friendly way to supplement your regular resources and to convey valuable information to improve your capability to handle downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance service people carry less internal costs than big support companies and can often charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your company grows, system downtime and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to insure your IT system is always available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such badly designed systems need proper assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to provide the solid foundation to handle current business demands and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices need guidance and technical education to navigate through an ever more complicated array of product options available for accelerating business success and improving productivity. They do not need a network consultant who is trying to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align IT consulting with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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