Fast Remote Help for Miami Networks
For organizations located in Miami or anywhere in the state of Florida, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of network issues quickly. This lowers immediate expenses since solutions require fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves even more with indirect expenses by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly important for businesses that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. In contrast to many online service firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid situations where quick fixes manage to turn into major bills. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies that allow the highest degree of efficiency for remote help and repair for information networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to link to your computer system without breaching network security.
Progent's sophisticated customer support reporting system keeps comprehensive documentation describing the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help delivered to each customer by every engineer. This history of problems and repairs is structured as a readily accessible proprietary knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft make available other vast technical databases and allow quick access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to come up with optimal solutions promptly.
Online support services offered by Progent to companies in Miami and anywhere in the state of Florida include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server migration support, Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to help you company to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. CCIEs know how to deal with the most challenging issues surrounding network infrastructure planning, installation, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad experience permits them to resolve problems quickly. In common cases, less qualified consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment by means of the latest remote troubleshooting tools in order to provide quick, safe, and affordable diagnosis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of connectivity devices. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN and Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to improve the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to clean up rapidly after a serious penetration. Security services available from Progent include: comprehensive data security and compliance analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile communication; guarding your email system from spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top corporations. The ProSight line of outsourced network management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
How Your Miami Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your customers in Miami or anywhere in the state of Florida quick communication with an efficient network service group with extensive experience providing phone support and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a major enabler of business success, and Progent's intent is to resolve instead of just record IT problems.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive and automated. By spotting looming issues before they expand into full-scale emergencies, remote monitoring can avoid disruptive and costly service failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate multiple OS platforms.
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Miami or anywhere in the state of Florida, Progent's phone-based computer support engineers are ready to deliver effective and economical IT support whenever your company has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Miami business works with a local freelance support technician or maintains an in-house IT staff that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to fix sudden system crises or particularly tough integration problems.
Features of Progent's Remote Computer Services for Miami
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services give businesses in Miami or throughout the state of Florida unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your organization world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Miami and is also ideal for customers in more remote regions of Florida that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum fee for phone help and asks for no monthly retainer for services delivered during normal working hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of authorized professionals who have experience in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support services consist of system integration, Microsoft Exchange consulting, corporate security design, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting support in critical application areas. Support offered by the Application Experts Group covers:
Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Development
MySQL Management Support and Application Design
Apple Mac Integration
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that align with the unique requirements of your business.
- Sophisticated Remote Access Software
Secure online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise demand a costly personal service call. State-of-the-art online access tools and experienced engineers combine to allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite support and remote network analysis.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT knowledge, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the front lines of IT service, executing a broad range of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not just expert IT help, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.