Fast and Affordable Online Help for Miami Florida Computer Systems
Urgent Phone Technical Support for Miami SystemsFor businesses in Miami Florida, Progent provides online support for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe just for the services that you actually get. Unlike many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick fixes manage to end up as large tabs. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies which allow the highest level of effectiveness for online consulting and repair for IT networks of all sizes. Progent's remote service group can interface to your company's network without violating corporate security.

Progent's advanced technical support reporting system stores extensive documentation of all support that Progent's clients have received. Progent's authorized service personnel have access to the details of support provided to each customer by every consultant. This database of trouble tickets and resolutions is organized as a conveniently exploitable internal database that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to arrive at the best solutions promptly.

Online technical services available from Progent to clients in Miami Florida include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight suite of outsourced network management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing an environment for performing common tedious jobs. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus response, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your specified IT personnel and your assigned Progent consultant so that potential problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting tools designed to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and fast restoration of critical files/folders, applications, system images, and VMs. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are asked to verify your identity via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. For more information about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Shared Service Desk offers a seamless supplement to your core support staff. End user access to the Help Desk, delivery of technical assistance, problem escalation, ticket creation and updates, efficiency measurement, and maintenance of the service database are cohesive whether issues are taken care of by your internal network support group, by Progent, or both. Your business has unrestricted flexibility to expand or reduce your share of support activity as needed. Progent takes care of startup installation and onboarding of the professional services PSA software as well as documentation, validation and education. To find out more about ProSight Shared Help Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your existing one, identifying or enhancing Call Center application software to handle the particular demands of your company, or adding occasional phone support personnel to work with your internal Call Center team during unusually busy scenarios such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts gives your computer users in Miami Florida instant assistance from a dependable technical support group with substantial background providing telephone-based consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a significant driver of company success, and Progent's target is to resolve instead of simply track IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers remote advanced engineering expertise and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for Microsoft business applications including CRM, MS Office Project, Office Word, and Office Excel. To find out more about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Miami Florida remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your environment so that your computer support is proactive and automated. By detecting possible problems before they cause crashes, automated monitoring can head off inconvenient and costly service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that support a combination of OS platforms.
How Your Miami Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Miami Florida, Progent's online network support engineers can deliver effective and affordable system support the moment your organization requires it. Over 20 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix IT problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Miami company relies on a regular freelance consultant or maintains an in-house IT staff that know how to deal with common network problems, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to handle sudden system emergencies or especially complicated integration projects.

Details of Progent's Remote Computer Services for Miami Florida
Progent's phone help, remote repair, system security expertise, and network management services give companies in Miami Florida unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical expertise, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the forefront of network support, performing a broad variety of technical tasks for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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