Fast and Affordable Online Troubleshooting for Miami IT Networks
For organizations in Miami or anywhere in the state of Florida, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and have access to the sophisticated technology needed to solve most network issues rapidly. This lowers immediate expenses because service calls require minimal chargeable minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization saves even more with indirect costs by minimizing or eliminating system outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced online technical support know-how is particularly important in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor solutions manage to turn into major invoices. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that permit the highest level of effectiveness for remote technical support and repair for computer networks of any size. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to communicate with your environment without breaching corporate security.
Progent's powerful customer support database application maintains extensive records for the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of support delivered to every Progent client by every Progent consultant. This history of problems and fixes is structured as an easily accessible support knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft open up other vast technical databases and allow quick access to vendors' internal engineering staff so Progent's remote service experts are able to find the best solutions quickly.
Remote services offered by Progent to clients in Miami and throughout the state of Florida include:
Authorized Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to assist your business to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs can handle the most challenging issues associated with network infrastructure design, deployment, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. Cisco CCIEs are an excellent cost-effectiveness since their depth of expertise enables them to fix problems quickly. In common instances, less experienced consultants can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of advanced on-line troubleshooting tools in order to provide efficient, secure, and economical diagnosis and remediation.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity appliances by providing consulting services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover in depth network security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; installing firewalls; establishing safe mechanisms for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of computer technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's group-based approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Miami Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast access to a reliable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or improving your existing organization, selecting or enhancing Help Desk Call Center application software to address the unique requirements of your company, or providing occasional phone support staff to reinforce your in-house Help Desk group during unusually busy events like software migrations, major updates, or rolling out new applications.
Progent's Call Center staff of experienced information technology consultants provides your computer users in Miami or anywhere in the state of Florida fast access to a reliable technical support group with years of experience providing phone support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of company efficiency, and Progent's target is to fix instead of just annotate network problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your computer support is proactive and automated. By spotting possible problems before they evolve into crashes, automated monitoring can minimize disruptive and costly service failures. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a variety of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Miami or throughout the state of Florida, Progent's online computer support specialists are ready to provide effective and cost-effective IT help whenever your company requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Miami organization relies on a regular freelance consultant or employs an in-house organization that can deal with the majority of computer problems, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected network emergencies or especially complex integration projects.
Features of Progent's Online Network Support for Miami
Progent's online support, Internet-based repair, system security expertise, and network management services offer businesses in Miami or anywhere in the state of Florida unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's experts can deliver your company world class network support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Miami and is also ideal for customers in geographic regions of Florida that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, technical information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a minute-by-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for online support and requires no monthly retainer for services provided during normal working hours. This saves you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from on-staff professionals with skill in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support offerings include technology integration, MS Exchange Server expertise, corporate security design, and Help Desk Call Center support. Progent's Application Experts group offers in-depth consulting support for specific business applications. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for network generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that fit the specific requirements of your company.
- Advanced Online Connectivity Software
Secure online access permits Progent's support experts to observe exactly what your users see. This makes it easier to find fast fixes to problems that could otherwise require a costly onsite service call. Sophisticated online access tools and expert technicians together allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for Maximum Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical knowledge, refined support tools, and familiarity with corporate IT enable offices to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of IT support, performing a wide range of IT tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be tempted to permit minor problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to every client. The practice of documenting and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.