For small office computer networks located anywhere in the state of Michigan, Progent's Microsoft certified technical team members can provide online support and remote troubleshooting to resolve your computer network troubles fast and affordably. Progent has developed enterprise-grade expertise, advanced software utilities, and support knowledge bases to troubleshoot and fix computer network problems while avoiding the expense and delays associated with onsite technical service calls.

If your Michigan company is located beyond the larger urban areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your local computer support choices may be limited in expertise, or unavailable during urgent situations. This results in a office network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís group of seasoned network professionals average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical tasks for a diverse range of customers. This means you get not only the technical know how needed for the task, but a consultant with field proven methods for applying that expertise to assist with excellent network solutions.

Citrix Virtual Windows Desktop Consulting
Progent's Citrix-certified virtual desktop experts can assist you to design, install, manage, and troubleshoot a virtualized Windows application delivery solution by providing XenDesktop consulting and XenApp support. Progent's Cisco CCIE network engineers can help you optimize your network for delivering server and client-side applications, and Progent's datacenter support consultants can help you to manage and support an off-site datacenter that offers high availability, advanced security, and rapid recovery. Progent's Citrix technology experts can also assist you manage and support other virtualization products from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA to validate an IT professional's ability to plan, implement, and maintain information system control mechanisms to reduce risk. Progent can provide the expertise of a CRISC-certified risk management expert to assist your company to create and execute a risk management plan based on industry best practices identified by CRISC and geared to match your company's risk appetite, business objectives, and IT budget.

Microsoft Virtual Desktop Consulting Services
Microsoft's virtual desktop solutions reduce the work needed for network administrators to set up software programs so they are standardized throughout an entire user base, offer the ability to control rights to business data, and enable fast installation of additional or updated desktops. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services. Microsoft's new VDI infrastructure that powers Remote Desktop Services simplifies desktop access, enhances performance, strengthens data security, unifies management, and offers an almost transparent client experience. Progent's Windows Server 2016 consultants can assist you to assess the strategic advantages of Microsoft's desktop virtualization solutions, configure test and production deployments, improve your system infrastructure to support virtualized desktops effectively, assess and remediate security problems, and educate your network managers to follow best practices to achieve a fast ROI from client virtualization.

Design and Deployment Consulting for Cisco's Meraki Indoor and Outdoor Wi-Fi Access Points
Progent's Meraki wireless AP experts offer remote and onsite support to assist businesses of all sizes to design, deploy, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to set up and manage Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as switches, ASR routers and firewalls to build a cohesive network infrastructure that provides identical connectivity, responsiveness, security compliance, ease of management and availability for wired and wireless users regardless of their location or computing device. (Refer to Meraki switches consulting and troubleshooting services.)

Microsoft Dynamics NAV Consulting
The most recent release of Microsoft Dynamics NAV ERP includes several new features such as tailored Role Centers, improved BI and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV ERP experts offer software development, configuration and troubleshooting services to enable you to benefit from MS Dynamics NAV. Progentís engineers can assist you to integrate Microsoft Dynamics NAV to other systems and programs. Also, Progent can assist your organization to create and utilize databases so you can enhance your understanding of your business, attract more customers, expand your marketing campaigns, and build successful partnerships.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor accreditation is an important qualification that signifies expertise in IS security audit and control. Accredited by the American National Standards Institute, the CISA accreditation requires that consultants pass an extensive examination given by the ISACA international professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit consultant trained to assist businesses in the fields of information systems audit process, IT administration, systems and architecture lifecycle, information technology service delivery, protection of data resources, and business continuity preparedness.

Immediate Help for Urgent Issues
With Progentís urgent remote network troubleshooting services, you can get immediate help for issues that are causing network disruption. Online help does away with the long delay and increased cost associated with in-person technical support. For ordinary network administration work, Progentís online support consultants can complete the majority of jobs within a few minutes of receiving a request, instead of requiring your company to wait for hours for on-premises support to show up.

Progent's Consulting and Development Support for SQL Server 2014
Microsoft SQL Server 2014 incorporates significant enhancements in key areas including speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all types of applications including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite consulting services including planning, deployment, management, remediation, and application development expertise to help organizations of any size to achieve maximum business value from their SQL Server 2014 deployment. If your organization is already using SQL Server 2014, Progent can help your company to carry out a smooth transition to SQL Server 2016.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants and CUBE integration experts can help you to design, integrate, maintain, troubleshoot and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE-connected SIP trunks. Progent offers cost-effective online or onsite support to help companies to migrate smoothly to an advanced communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications experts can assist you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server or Lync Server for access to a SIP PSTN trunk.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
The failover server cluster technology built into the most recent versions of MS Windows Server is radically re-engineered to streamline the deployment, setup, and management of clusters and to provide improved levels of system availability, security, performance, and versatility. New or improved features include automated cluster verification, easier configuration and deployment, unified cluster management, new cluster architecture for maximum availability, better protection and quorum models, elimination of failure points, more disk and memory capacity, enhancements for geographically dispersed clusters, and live migration support for Hyper-V virtual servers. Progent's certified failover cluster consultants can help you assess the advantages of failover clusters, design and implement an installation, train your network support staff to administer your failover clusters, provide continuing consulting and support services, and produce and test a workplace recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you you to design and build an affordable disaster recovery solution for hybrid cloud deployments using failover cluster tools proven in Microsoft's Azure public cloud.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide remote or onsite support to help organizations of any size to design, implement, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for the technologies that go into building an end-to-end Cisco Jabber solution including Cisco network devicesand management software, Microsoft Office applications, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi networks, cyber security, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and other components of a modern collaboration solution.

Progent's Consulting and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can expand their reach, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

Remote Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent offers a selection of Network Support Packages based on the advanced problem solving abilities of Microsoft System Center Operations Manager, a cutting-edge network management software platform that tracks the availability, performance and protection of your information system and identifies anomalies before they can bring down your system. To give you additional understanding concerning the performance and robustness of your network environment, Progent can help you integrate and operate leading network monitoring tools powered by Linux.

Talk to a Progent Network Support Expert
To see how you can access a Progent computer support expert for online or onsite assistance in , call 1-800-993-9400 or visit Remote Computer Help.