For small business network systems located anywhere in the state ofMichigan, Progent's Microsoft certified engineers can deliver phone support and remote troubleshooting to fix your computer network problems fast and cost effectively. Progent has developed enterprise-grade expertise, advanced software tools, and support databases to identify and repair computer network problems while avoiding the cost and time delays normally associated with in-person technical service visits.

If yourMichiganbusiness is located beyond the larger metropolitan areas such asDetroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your local computer support choices may be limited in skills, or not available during a crisis. This can result in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís team of network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a diverse range of clients. This means you get not just the technical expertise needed for the job, but an expert with field proven methods for applying that expertise to deliver efficient network solutions.

CRISC-certified Risk Management Consultants
The CRISC certification program was established by ISACA to validate an IT professional's ability to plan, deploy, and maintain IS control mechanisms to mitigate risk. Progent can provide the services of a CRISC-certified risk management consultant to help you to create and carry out a risk management strategy based on industry best practices identified by CRISC and geared to align with your company's risk tolerance, business goals, and IT budget.

Online Technical Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center offers expert remote technical support for Windows and Cisco-based environments anywhere in the United States. Progent's certified professionals have the experience to assist you to analyze and resolve tough network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's staff of engineers allows them to escalate even the most difficult problems to the right specialists as required. Whether you need one-time phone support and remote repair or continuing availability of a Helpdesk Technical Response Center, Progent's experts can provide your organization with enterprise-level expertise without the high cost and administrative hassle of running a big in-house support organization.

Consulting Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can assist businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist your company to upgrade from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to optimize and repair your existing SCVMM ecosystem so you get the highest possible return on investment. Progent can also provide Virtual Machine Manager 2016 migration consulting to assist you to design and carry out a smooth migration from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from stronger assurance features, high availability VMM storage options, and other improvements.

Advanced Project Management Consultants
For enterprise project management assistance, Progent offers the services of veteran information technology experts with decades of background as technology project managers for application development, information technology deployment, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer world-class management expertise to assist enterprise clients to adhere to best practices to make sure strategic projects are successfully completed on schedule and on budget.

Android Phone Integration
Progent's Android smartphone integration consultants have extensive background providing remote and onsite assistance for businesses of all sizes who want to integrate Android phones into their IT systems so that mobile clients can work together from virtually anywhere. Progent offers the range of skills to resolve network issues that span multiple manufacturers and that represent a mix of legacy and up-to-date information technology. Progent provides budget-friendly remote technical support to help you with any stage of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed technical support to assist you to resolve especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network projects on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide expertise with operating systems, apps, management tools and network infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and use Android phones and tablets to maximize their business value.

Full Portfolio of Security Help
Progent's CISM, GIAC, and CISA certified security consultants can assist you to perform comprehensive security audits, restore operations rapidly from virus attacks, set up firewalls, set up safe techniques for remote and mobile connectivity, deploy spam filtering and email encryption, and craft a corporate-wide security strategy built around round-the-clock automated network monitoring. Progent's ProSight family of remote security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for centralized endpoint protection.

Online Consulting for Windows Server 2008 R2
The complexity and integration demands of Windows Server 2008 requires an IT consultant with real-world experience and diverse knowledge in designing and building cohesive end-to-end business information solutions. The professional experience of Progent's seasoned Windows Server 2008 engineers, averaging over a decade of background integrating Microsoft-based solutions, assures your success in supporting and troubleshooting your Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 support experts can also assist you to evaluate the benefits of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid architecture that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.

Progent's Consulting, Development and Training Support for Office Excel and Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of online services to help you to plan, develop, pilot test, install, administer, and debug applications powered by any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help you to migrate your existing Excel solutions to the newest releases of Excel, support Excel on iOS and Android mobile devices, and resolve compatibility issues between different versions of Excel. Progent offers on-demand help to clients looking for a quick solution to a specific problem related to Excel and Progent can also provide full project management support for upgrading or creating line-of-business application software based on Excel. Progent's cost-effective webinar training classes for Excel can be customized to meet the special requirements of individual users or teams.

Microsoft Exchange 2010 Migration Help
Progent's Microsoft-certified Exchange 2010 engineers can help your organization to maintain and troubleshoot your existing Exchange Server 2010 deployment or provide the assistance of seasoned Microsoft Exchange 2016 consultants and Exchange Online specialists to help you determine the value of migrating to a current version of Exchange Server that offers quick ROI by improving your productivity, cutting the cost of hardware and service, streamlining management, and integrating your vital communications technologies.

Check Point Software Next Generation Firewall Integration Consulting
Progent's Check Point firewall consultants can show you how to plan, deploy, and administer firewall solutions that rely on Check Point Software Next Generation firewalls and Check Point's cloud-based security services. To learn more about Progent's consulting services for Check Point firewalls, refer to Check Point Software next generation firewall integration consulting.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified network security consultants can help organizations of any size with any facet of information system security. Progent can help implement efficient cybersecurity systems that guard a small business from modern malware attacks or Progent can plan, configure, and manage an end-to-end security strategy for hybrid enterprise networks that accommodate local, remote, and mobile users sharing network resources spread over multiple physical sites and various clouds.

Data Protection Manager Consulting Support
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small to mid-size businesses near-continuous backup and simplified recovery capabilities for Microsoft networks. Data Protection Manager 2016 offers application-aware backup for critical workloads such as Microsoft SQL, Exchange and SharePoint, protects Windows and Linux VMs, supports VMs hosted by Windows Hyper-V and VMware, and can use Azure for cloud-based backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consultants can assist you to plan, implement, administer, and troubleshoot an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can assist you to upgrade from an older version of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can deliver as-needed guidance to help you through challenging issues or deliver end-to-end project management or co-management services to help you complete your SCDPM 2016 deployment on schedule and on budget.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer remote or on-premises support to assist organizations of any size to design, implement, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth support for the products, technologies and services that make up creating an end-to-end Jabber solution such as Cisco network devicesand management software, Microsoft Office apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud integration, telepresence systems, PBX products, business continuity, and other components of a modern collaboration solution.

Cisco IOS Upgrade Consulting
If you incorporates Cisco routers, you could be using an old version of Cisco IOS, the network OS powering most Cisco router as well as the latest Cisco switches. Cisco often offers updates to IOS to fix bugs, shore up security gaps, or add functionality. However, updating IOS and other Cisco operating systems can be a challenge, depending upon your Cisco device and your system environment. As an example, there could be limitations of local Flash storage that might cause a new OS version to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a broad selection of support services related to updating Cisco IOS software or other Cisco OS like IOS XR, CallManager or Unified Communications Manager. Progent can perform audits of your Cisco software, recommend appropriate updates, provision Cisco devices, copy software images/, configure and verify your new software, optimize throughput, resolve issues, and teach your IT staff how to take advantage of all significant new capabilities.

SharePoint Help
Progent's Microsoft-authorized Microsoft SharePoint Server 2013 developers, Microsoft SharePoint Server 2010 engineers and SharePoint Server 2007 consultants can assist you to rationalize the business justification for implementing the current version of Microsoft SharePoint, consult with you on the appropriate version of Microsoft SharePoint for your circumstances, provide configuration and deployment services, assist you to install MS SQL Server as a back-end database, optimize your network integrity, integrate your off-the-shelf and custom application programs to work with Microsoft SharePoint Server, design a comprehensive security strategy that includes portal technology, and provide troubleshooting and Contact Center support.

Contact a Progent Computer Consultant
To see how you can contact a Progent computer consultant for remote or onsite help in #(state), call 1-800-993-9400 or go to Online Network Help.



An index of content::

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    Microsoft Systems Management Server 2003 provides extra capability for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs lower the net operational expense of managing and configuring software by making it easier to install system images, control mobile devices, and run management utilities. In addition to alerting you about techniques to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to plan and implement IT tasks that cover areas that Feature Packs are designed to make more efficient. Progent's migration and upgrade services can minimize cost and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to develop sensible procedures and policies to manage PDAs and intelligent mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that incorporates standards, processes and IT products to keep your IT network safe.

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    Progent offers affordable remote support to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design, testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security and compliance.

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    Progent's Cisco CCIE-certified Wi-Fi network consultants can provide remote or on-premises configuration and troubleshooting services to help you to plan, configure, update, optimize, manage and debug Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless environment with your wired network and cloud-based resources to build an enterprise connectivity foundation that is simple to manage and scale. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, placement and configuration of Aironet Wi-Fi access points to accommodate your unique office design, building structure, and expected workloads.

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    Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features as well as a revamped architecture. These enhancements favorably impact vital IT areas such as ease of administration, availability, security, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange 2013, design a cost-effective test and rollout plan, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote consulting and support and management services for Exchange Server 2013.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 such as planning HA architecture for a local, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Linux consulting experts offer small companies and developers help with managing and maintaining Linux computers that coexist with Microsoft-powered technology. Progent can give your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad array of expertise offers you an easy single source to show you how to create and manage a protected and reliable cross-platform network and communications solution that allows Linux and Microsoft coexistence by combining MS Windows with major Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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  • Operations Manager Case Study
    Operations Manager Case Studies

    Before Progentís Microsoft Operations Manager solution, network issues were handled reactively, after users complained about them. With the help of proactive, automated alerts and trend analyses created by MOM, Progent can now fix system issues before they grow to be critical enough to disrupt network availability. Because of MOM, Progent can deal with potential problems before customers know that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class availability, security and performance.

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    Progent's Cisco certified networking experts can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

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    Remote Troubleshooting Flex Series Wireless Controller

    Progent can assist your business to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller solutions.

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    Progentís Help Desk Co-management service allows your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

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    Progent offers affordable remote support to assist businesses to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security and compliance.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement over Cisco's popular ASA 5500-X firewalls and include centralized control of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to plan and carry out an efficient upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's security services to build and centrally control network ecosystems that span local offices, data centers, private clouds and public clouds.

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    Progent's certified Office Word and Office 365 Word consultants offer a wide selection of affordable online support services to assist you to manage and troubleshoot your existing Microsoft Office Word environment or assist you to migrate to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, isolating and resolving compatibility problems between different releases of Word, integrating Word with other Microsoft Office applications like Excel and Outlook or with 3rd-party data sources and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet integration, and remote training classes tailored for individuals or groups.

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    The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to defend against ransomware or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that reduces your exposure to a ransomware attack and aligns with your company's requirements.

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