For small office network systems located throughout the state ofMichigan, Progent's Microsoft and Cisco qualified engineers can provide online assistance and remote troubleshooting to fix your computer system issues fast and cost effectively. Progent has developed enterprise-grade skills, software utilities, and support knowledge bases to identify and fix IT problems without the cost and delays associated with onsite service visits.

If yourMichigancompany is located outside of the larger urban areas such asDetroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your local network systems support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a network environment that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís staff of expert network professionals average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a large range of technical tasks for a extensive range of customers. This means you get not only the technical know how needed for the job, but a professional with field proven methods for applying that expertise to deliver excellent network solutions.

Network Infrastructure Guidance for Remote Workers
Progent can help small and medium-size companies to design, configure and troubleshoot the infrastructure for remote workers. Areas of network infrastructure where Progent's consultants offer guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network design and implementation, and reliable Internet access. To learn about Progent's network infrastructure support services for at-home workers, visit infrastructure consulting expertise for telecommuters.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications like Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Progent's Integration and Development Support for SQL Server 2016
Microsoft SQL Server 2016 introduces major improvements in speed, capacity, data security, high-availability, mobile computing support, and built-in analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ databases in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized control over local and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and onsite expertise to help businesses of all sizes to plan, implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and SCOM.

Live Online Seminars for Desktop Applications
Progent offers live online training for a range of client applications. Progent's Webinar training covers topics such as Office 365 Excel and Power BI reporting, Office 365 Word VBA macro programming, PowerPoint co-editing, Outlook security, Microsoft Office Access programming, Microsoft Dynamics GP migration, and Windows 10 management. Live online learning provides all the advantages of traditional classroom sessions, including immediate communication between students and teachers, but eliminates the expenses of travel and the challenge of attempting to synchronize the availability of many students.

BI Reporting Consulting and Troubleshooting
Progentís business information reporting consultants offer online and on premises consulting to help your organization with any phase of business intelligence (BI) reporting from troubleshooting or enhancing reports to designing and deploying an advanced BI environment. Progent's management reporting experts can assist your company to maintain your current BI environment, help you to upgrade reports from a discontinued reporting platform to a current solution, and provide as-needed remote training tailored to your individual requirements. Progentís business reporting professionals offer experience in the leading BI reporting and visualization platforms such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.

Citrix Certified XenServer Support Services
Progent's Citrix certified XenServer consultants can assist you to evaluate the business advantages of XenServer as well as other Citrix platforms, and can assist your IT organization to design, test, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition assess your existing XenServer deployment and help you to optimize resource utilization, performance, security and compliance, uptime, and recoverability.

Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco Wi-Fi controller experts can assist your business to configure Cisco wireless LAN controllers to manage wireless networks of any size. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's latest Wi-Fi controller technology. Progent can provide support for both physical and software-based Wi-Fi controllers and can help you to determine which version makes sense for your wireless environment. For 802.11ac Wave 2 wireless controllers from Cisco, Progent offers Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller consulting.

Cisco IOS software Upgrade Support
If you incorporates Cisco routers, you may be running an outdated release of IOS, the operating system used in almost all Cisco router as well as the latest switches from Cisco. Cisco frequently offers updates to IOS in order to correct bugs, shore up security gaps, or add features. However, updating IOS or other Cisco control software can be tricky, depending upon your Cisco equipment and your system environment. For example, there may be limitations of local Flash storage that could cause a new OS version to operate improperly. Progent's Cisco CCIE-certified network engineers offer a wide selection of support services associated with updating Cisco IOS or any other Cisco control software such as IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can perform inventories of your router software, recommend appropriate upgrades, prepare Cisco devices, transfer software images/, configure and test your update, optimize performance, resolve issues, and teach your IT managers how to take advantage of all significant new capabilities.

MS Exchange 2019 Integration Services
Progent can assist you in any phase of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V; configuring HLB; setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and configuring Outlook. For more information, see Progent's MS Exchange 2019 integration services.

Get in Touch with a Progent Computer Consultant
To find out how you can get in touch with a Progent computer consultant for online or onsite assistance, phone 1-800-993-9400 or visit Remote Network Support.

An index of content::

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