For small company computer networks located anywhere in the state ofMichigan, Progent's Microsoft qualified technical team members can provide remote phone assistance and troubleshooting to resolve your computer system problems quickly and cost effectively. Progent has acquired enterprise-grade skills, advanced software utilities, and support knowledge bases to diagnose and resolve network problems without the expense and delays associated with in-person service dispatches.

If yourMichiganorganization is located beyond the larger metropolitan areas such asDetroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby computer network support choices may be limited in technical capability, or unavailable during urgent situations. This can result in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís group of expert network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you obtain not just the technical competency needed for the task, but a professional with field proven methods for applying that expertise to deliver efficient network solutions.

Best Practices Applied by Seasoned Engineers
Many organizations situated away from areas with ample expert consultants utilize poorly trained or unseasoned local consultants for vital network support. This can result in a network that is undependable or unproductive. Progentís team of Microsoft and Cisco premier consultants average over ten years of real-world industry background, in the trenches of IT support, performing a wide array of information system tasks for a broad mix of clients. This means that with Progent you get not just expert network engineering knowledge, but a consultant who follows computer industry leading practices in using those skills to resolve real-world information system problems successfully and in a consistent fashion.

Progent's Consulting and Development Services for SQL Server 2016
SQL Server 2016 offers significant enhancements in performance, capacity, data security, high-availability, mobile computing support, plus built-in analytics and reporting. New features include PolyBase for processing relational and non-relational files simultaneously for big data applications, Hadoop support, Row-level Security, Mobile Report Publisher, and centralized control over local and cloud-based resources. Progent's Microsoft-certified SQL Server 2016 consultants can provide remote and on-premises support to assist businesses of any size to design, deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange, SharePoint Server, Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM Premier network security management experts. The Certified Information Security Manager (CISM) organization defines the core capabilities and international standards of skill that information security professionals are expected to learn. It provides executive management the confidence that consultants who have qualified for their CISM certification possess the background and capability to provide efficient cybersecurity administration and consulting consulting.

Citrix Desktop Virtualization Engineering Support
Progent's Citrix virtual desktop experts can help your business to plan, deploy, manage, and support a virtual Windows desktop and application delivery and management system by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco CCIE network engineers can help you enhance your network for delivering server and client-side applications, and Progent's remote datacenter support consultants can assist you to manage and support an off-site datacenter that offers high uptime, enhanced security, and rapid disaster recovery. Progent's Citrix technology experts can also assist you manage and support other virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V integration.

PC Desktop Support Services
Progent can deliver a wide range of cost-effective support services to assist you business to deploy, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent's desktop support services include Windows 10 planning assistance, Microsoft Windows 8.1 expertise, Microsoft Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit operating system expertise.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates application and device provisioning and updating, streamlines security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs network health monitoring, enables secure end-user self service, and offers a single control mechanism for managing multi-operating system networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud experts can help your organization with any facet of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid networks.

Amazon Web Services (AWS) Integration Consulting
Progent's Amazon AWS cloud integration consultants offer cost-effective online consulting to help businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create all-cloud or hybrid networking models that seamlessly integrate Amazon AWS services. Progent offers occasional expertise or Progent can provide project management outsourcing services to help you migrate smoothly to the Amazon AWS cloud platform.

SQL Server 2019 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2019 experts can help your organization to assess the advantages for migrating to SQL Server 2019 and can provide fast remote or on-premises access to consulting experts in system planning and integration, application development, SQL Server management, and cybersecurity. To learn more, see SQL Server 2019 migration expertise.

Cisco Wireless VoIP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless IP phones usually requires that IT teams configure and fine tune many components of your Wi-Fi infrastructure such as access points, routers, wireless LAN controllers, and management tools. Progent's wireless IP phone configuration and troubleshooting experts can provide remote and onsite support to help you build and maintain a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers offer expert remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that range from small businesses and campus networks to giant data centers and service providers. Progent can help you to implement Cisco's continually evolving switching technology to realize the speed, expandability, resilience, virtualization, data protection and ease of management demanded by your organization. For information about Progent's consulting services for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting and support services. For details about Progent's consulting services for Cisco's Nexus family of switches, refer to Nexus switch consulting and support services. For details about Progent's support for Cisco Meraki switches, visit Cisco Meraki switches configuration and management.

Consulting and Support Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified System Center 2012 Operations Manager consulting experts have over a decade of experience designing, implementing, optimizing and repairing System Center Operations Manager environments and offer companies of all sizes expert remote or on-premises consulting support for SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and customize SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager (SCOM 2016) consulting services to assist you to migrate cost-effectively from Operations Manager 2016 to SCOM 2016.

Virtualization Expertise
Virtualization technologies allow IT organizations to optimize resource utilization, streamline network management, and enhance application continuity and security. run several virtual machines on one physical computer. Common applications for virtualization include resource consolidation, inexpensive hosts for applications that require older operating systems, and economical quarantining of application programming or testing environments from on-line systems. Progent's virtualization technology consultants can provide Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, Windows Server 2008 Hyper-V Virtual Server help, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization design and management, and Citrix XenServer assistance. Progent can configure virtual machines to optimize performance, dependability and manageability while at the same time lowering expenses; suggest and test business recovery strategies that reduce productivity loss in case of a catastrophe; and deliver ongoing maintenance, repair, and engineering services as virtualization technology evolves.

Contact a Progent Computer Support Expert
To find out how to contact a Progent network consultant for remote or on-premises help, call 1-800-993-9400 or go to Remote Computer Support.



An index of content::

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    Progentís Cisco-Premier network experts provide experienced PIX Firewall support services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat security, and secure access services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy level of security, performance and reliability for information networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive management solutions. Progentís network consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Systems Management Server 2003 offers added functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs reduce the net administrative costs of managing and configuring software by making it simpler to install system images, manage mobile computers, and run management utilities. In addition to advising you about techniques to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT projects involving processes that Feature Packs are designed to streamline. Progent's migration and upgrade services can minimize cost and reduce business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can show you how to develop efficient processes and policies to manage PDAs and smart mobile communication devices so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to design a security strategy that incorporates policies, procedures and technologies to keep your IT network protected.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include centralized control of advanced cybersecurity features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's subscription-based security services to build and centrally manage network ecosystems that include branch offices, data centers, private clouds and public clouds.

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    Progent's Intune consultants can help you to understand the business case for adopting Intune for configuring and managing your portable computers including laptops, smartphones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can help you to configure security and compliance policies, plan and deploy pilot environments to confirm the benefits of Intune for your network, install Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune solution.

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    Progent's Microsoft-certified consultants can provide in-depth support in implementing, using and troubleshooting all versions of Project, Project Server, and Project Online and can provide a broad range of affordable remote consulting services following proven best practices to help businesses of all sizes to receive all the benefits of this powerful project management solution. Consulting support available from Progent include system planning, software configuration and migration, strategies for safe file and status sharing among onsite and offsite users, network optimization, and customized online training classes.

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    DoubleTake/Carbonite Software publishes a family of products designed to provide small businesses a variety of affordable solutions for backing up and recovering vital applications including Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progentís business continuity planning consultants have in-depth experience incorporating DoubleTake/Carbonite technology into small company IT networks to create a high state of fault tolerance and disaster recovery readiness at a budget-friendly price.

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    Progent's expert consultants can show you how to define and deploy an efficient in-place Exchange Server 2003 upgrade strategy that avoids network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the background to complete your project rapidly and affordably. Progent's Microsoft Exchange 2003 help, repair, and consulting offerings include expertise with the integration of third-party enhancements of Exchange Server 2003 that are in keeping with your business goals.

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    Progent's Cisco CCIE Wi-Fi infrastructure consultants can provide remote or onsite configuration and debugging support to help you to design, implement, upgrade, tune, administer and debug Aironet wireless AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise connectivity foundation that is simple to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, location and setup of Aironet wireless APs to accommodate your unique office design, building structure, and anticipated workloads.

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    Barracuda Backup is a low-cost, subscription-based backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built physical storage device built by Barracuda or a software-based appliance with comparable features but which utilizes your existing storage hardware. Barracuda Backup protects critical company data generated locally, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting support services to assist you to design, configure, manage and troubleshoot a BDR system built on Barracuda Backup.

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    Progent's Microsoft-certified consultants have 20 years of background designing, integrating, and maintaining email systems for companies in the and throughout the U.S. Progent provides economical Microsoft Exchange Servers consulting support to ensure that your email environment features protection, service continuity, easy connectivity for remote and mobile users, efficient management tools, and productive integration with telephony. Progent offers consulting and integration services for Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010, Microsoft Exchange 2007, Exchange 2003 Server, and MS Exchange 2000. Progent can also assist small or medium companies to migrate to MS Exchange 2016 or MS Exchange 2013.

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    Progent can help you in all phases of your migration to Exchange 2016 including planning HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage requirements for your VMs, databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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