If your business computer network is in the state ofMichiganyou can have fast remote help from a UNIX or CCIE-certified engineer to assist with the toughest problems involving your computer network. Progent retains one of the largest groups of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified support professionals accessible online of any nationwide support firm in the U.S. The cost is affordable, charges are by the minute, engagement is quick, and service is unbeatable.
If yourMichiganoffice is based far from more populated metropolitan areas includingDetroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, the availability of UNIX or Cisco CCIE experts may be problematic during an urgent situation. This can result in lost income for your company, upset clients, idle workers, and distracted management. By utilizing Progent, you have access to a Certified engineer who can deliver expertise whenever you need it to get your information system running.
Because Progent bills for remote help by the minute, your company pays just for support received. Progent asks for no service activation surcharge. Some online support companies apply significant minimum time requirements or charge for each quarter hour or longer. Progent's one-minute granularity and straightforward billing policy do away with large bills for quick repairs.
If your Michigan business requires technical assistance for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's remote help, call 866-776-4368, or see Contact Progent.
What Makes Progent's Online Technical Support Services Unique?
Progent's experienced team of remote support engineers offers a broad array of in-depth computer knowledge. This allows Progent's online technical support specialists to deal successfully with the most complex network trouble more quickly than is feasible with ordinary third-party support firms or with the internal IT resources commonly available to smaller businesses. Progent has developed the technology and skills to fix technical issues efficiently in a wide variety of computer configurations that incorporate combinations of UNIX, Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco products. (Refer to Progent's customer testimonials.)
Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE consultants have been awarded major certifications such as Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online service experts also hold a variety of key Cisco credentials including Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
In order to help businesses that maintain environments featuring a combination of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft technology, Progent's online service group can provide the expertise of consultants who hold prestigious Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering advanced security expertise, Progent provides phone-based support from professionals who have been awarded the industry's top security certifications such as Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and ISSAP engineers. The range of Progent's expertise coupled with Progent's group approach to repairing network problems allows service escalation, if appropriate, to experts with relevant competence to deal with unusually intractable problems. This speeds up resolutions of emergency network problems, avoids system downtime, and minimizes maintenance invoices.
For companies throughout Michigan, Progent offers immediate online access to a UNIX/Linux, Solaris, macOS or OS X specialist for emergency assistance to fix technical issues that are damaging business productivity and are not within the experience of your on-hand network support resources. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-Certified consultants can analyze your system with the latest remote troubleshooting technologies in order to perform rapid and economical analysis and resolution of critical computer problems.
Troubleshooting Services Progent's Phone-based Consulting Specialists Can Offer Your Michigan Business
Progent's network consultants can offer expert assistance for a comprehensive array of UNIX, Apple OS X, Cisco, and Microsoft solutions including:
Online Support Services for UNIX/Linux, Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based technical support team can help Michigan small businesses with a comprehensive assortment of computer products and technologies including system infrastructure, messaging support, security expertise for computer systems and company processes, Windows coexistence with UNIX/Linux, Solaris, or macOS and OS X systems, virtual server technologies for server economization and streamlined management, and transitioning from older systems to modern environments based on newer versions of UNIX, Linux, Sun Solaris, macOS and OS X, or MS Windows.
Progent's support experts can provide online troubleshooting for computers based on popular derivatives of the UNIX operating system such as:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
SGI/Irix or familiar Linux products such as
Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the computer support arena for providing fast and economical communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after network consultants who earn this rare credential by completing thorough examinations administered by Cisco. Usually CCIEs are hired by large enterprises or nationwide ISPs, and so their help is not readily available to smaller companies.
Cisco Certified consultants from Progent can help you to plan, configure, and maintain a converged business network that can simplify operations, reduce costs, and speed the path to positive ROI. By offering Cisco integrated services routers expertise with Catalyst switches consulting services and Cisco wireless products configuration help, Progent can significantly increase the strategic value of your network infrastructure in Michigan. To see additional information about Progent's support for Cisco network appliances, visit Cisco Technology Consulting Expertise.
Microsoft Certified Partner for Online Consulting for Microsoft Windows
Progent's Microsoft-expert remote service professionals offer computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of platform expertise such as
Microsoft Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
SharePoint 2019 planning and configuration,
SharePoint 2016 migration and hybrid integration expertise,
Microsoft Teams expertise,
Skype for Business Server planning and deployment consulting and Lync 2010 migration, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
System Center 2012 Operations Manager monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Premier Network Security Professionals
Progent offers you access to accredited CISM and ISSAP security professionals who offer a range of security solutions to improve the resistance of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X environment against internal or external threats or help your business to recover quickly from an attack. Security services provided Progent include: in depth security analysis using technologies such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds and Netcat; fast recovery from virus and worm attacks; integrating firewalls; establishing safe techniques for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering continual automated monitoring. To read more information concerning Progent's security support for small and medium-size companies, see Progent's Professional Expertise for Network Security.
Applications Support: Training, Programming, Integration
Progent's Mac technology experts can promote the creative aspect of Mac environments by providing help services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video post-production facility.
Progent's Application Experts Group can supply professional engineering support and education in specific application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, Project, Microsoft Word, and Office Excel. To find out more about Progent's consulting, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Call Center Service and Outsourcing Alternatives
Progent offers three service offerings for Help Desk Call Center assistance that include UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing.
Progent's Call Center Outsourcing Services are intended mainly for businesses who require the immediate availability of a professional Help Desk Call Center but who have relatively small budgets and IT management resources. Progentís Virtual Help Desk is a transparent supplement to your existing Help Desk resources. Progent can act as a primary Help Desk Call Center for your organization, represent an escalation alternative for the most challenging technical problems, or be available in those instances when your other resources are swamped. Progent's Help Desk Call Center Consulting Services can aid you in building an effective new Help Desk or improving your existing one, evaluating or programming Help Desk software products to meet the particular needs of your business, or providing temporary personnel to operate remotely with your in-house Help Desk Call Center resources to handle high-demand events such as system upgrades.
Progent is a Microsoft-Certified Partner and maintains a skilled roster of Cisco-authorized network infrastructure specialists. Progent's Call Center team of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft experts are ready to provide your customers easy communication with a dependable technical support team with extensive background delivering telephone-based support and remote access repair service for small and medium-size business networks. Progent's focus is on earning the Help Desk a respected reputation as a significant driver of business performance, and Progent's aim is to fix and not merely document problems. For more information about Progent's Call Center support, go to Progent's Help Desk Support.
Progent's Remote Service Technologies
Contact a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Assistance Expert Immediately
Progent's advanced customer support reporting application keeps extensive documentation of all service delivered to Progent's customers. Every active Progent team engineer has access to the details of services provided to each customer by any team engineer. This database of trouble tickets and resolutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's partnerships with key vendors such as Cisco and Microsoft permit access to other extensive technical support knowledge bases as well as to manufacturers' in-house engineering staff that allow Progent's remote service experts to come up with the best solutions promptly.
To learn how to ask a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco CCIE for urgent phone-based consulting expertise in Michigan, call 1-800-993-9400 or go to Urgent Remote Computer Help.