If your company network is inMichiganyou now have quick remote access to a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified expert to help with emergency issues affecting your IT network. Progent retains one of the largest groups of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE support professionals available online of any independent support organization in the United States. Rates are reasonable, charges are by the minute, sign-up is fast, and support is unbeatable.

If yourMichiganoffice is based outside of larger urban areas includingDetroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, help from UNIX or Cisco CCIE engineers could be limited when you have an urgent situation. This could mean a drop in income for your business, angry customers, idle employees, and defocused management. By calling Progent's remote support, you can get in touch with a Premier consultant ready to provide help when you have to have it to get your network operating.

Because Progent bills for remote support per minute, your business is invoiced just for technical help received. Progent asks for no startup surcharge. Many remote service companies demand large minimum fees or charge for each quarter hour or more. Progent's by-the-minute granularity and straightforward billing policy eliminate big tabs for fast repairs.

If your Michigan company requires technical assistance for UNIX, Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, go to Progent's remote support, phone 866-776-4368, or go to Contact Progent.

Why is Progent's Remote Support Services Special?
Progent's seasoned staff of remote support engineers has a broad array of in-depth computer skills. This enables Progent's online service specialists to deal successfully with the most challenging network trouble more quickly than is feasible with ordinary third-party service organizations or with the in-house IT resources usually available to small or mid-size companies. Progent has refined the technology and skills to repair technical issues efficiently in many different network environments that feature combinations of UNIX, Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Check out Progent's customer testimonials.)

Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE engineers have been awarded professional credentials including Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's online service team members also hold a number of key Cisco certifications which include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.

In order to help companies that operate networks incorporating a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft operating systems, Progent's remote support group can provide the help of support specialists with important Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide advanced security expertise, Progent offers phone-based support from professionals who hold important security certifications such as CISM Engineers, CISSP specialists, and ISSAP consultants. The scope of Progent's expertise coupled with Progent's cooperative approach to repairing network difficulties allows trouble ticket escalation, when called for, to specialists with sufficient background to resolve unusually intractable problems. This accelerates resolutions of urgent problems, avoids system downtime, and minimizes maintenance bills.

For companies anywhere in Michigan, Progent enables fast online communication with a UNIX/Linux, Sun Solaris, Apple macOS or OS X consultant for critical support to repair computer issues that are affecting productivity and are not within the comfort zone of your in-house network service resources. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Premier network experts can connect to your computer environment using the latest remote support utilities that allow them to perform fast and affordable evaluation and repair of critical computer problems.

Services Progent's Phone-based Consulting Experts Can Provide Your Michigan Company
Progent service specialists are qualified to provide expert help for an extensive set of UNIX, Apple OS X, Cisco, and Microsoft technologies including:

Online Support Services for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based technical support staff can assist Michigan companies to maintain a broad array of IT products and technologies that include system architecture, email support, security expertise for networks and business operations, Microsoft Windows integration with UNIX, Linux, Sun Solaris, or macOS and OS X systems, virtual server technologies for server economization and streamlined administration, and moving from outdated systems to contemporary environments based on newer versions of UNIX, Linux, Solaris, macOS and OS X, or Microsoft Windows.

Progent's support experts offer online troubleshooting for computers powered by leading variants of the UNIX OS such as: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO and SGI/Irix or mainstream Linux products such as RedHat, SUSE, Debian-GNU and Slackware Linux.

Cisco Network Infrastructure and Security Products
Progent is unmatched in the computer support industry for providing fast and affordable communication with Cisco CCIEs. CCIEs are elite networking consultants who earn this advanced credential only after thorough examinations given by Cisco. The vast majority of Cisco CCIEs are employed by big corporations or nationwide Internet service providers (ISPs), and consequently their services are not conveniently available to the general public.

Progent is among the rare network consulting firms that ensures that Cisco CCIEs are available to assist small and mid-size organizations. Also, Progent facilitates quick contact with a Cisco CCIE via telephone so that you can get immediate support for urgent system problems that are hurting your business but are outside the experience of your local network support resources. Progent's CCIE consultants can access your system via the latest on-line troubleshooting technology in order to execute quick and affordable analysis and remediation of serious system anomalies. To learn more information on Progent's support for Cisco network appliances, see Cisco Technology Consulting Expertise.

Microsoft Partner for Online Consulting for Microsoft Windows
Progent's Microsoft-premier online service engineers offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of platform expertise including Windows Server 2019 migration services, Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 consulting, Windows Server 2008 maintenance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2016 migration consulting, SharePoint 2019 design and configuration, Microsoft Teams expertise, Skype for Business configuration support and Lync Server 2010 migration, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud monitoring, Microsoft System Center 2012 Operations Manager monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

Certified Security Consultants
Progent provides you contact with expert CISM, CISA and CISSP security consultants who can deliver a range of system protection solutions that can enhance the resistance of your UNIX/Linux, Sun Solaris, or macOS and OS X environment against assaults or assist your business to recuperate fast from a breach. Security solutions offered by Progent include: extensive security evaluation using platforms such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds and Hydra; rapid recuperation from malicious assaults; setting up firewalls; planning secure techniques for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring. To read more information about Progent's security support for small and medium-size companies, see Progent's Engineering Services for System Security.

Business Applications Support: Training, Custom Programming, Problem Solving
Progent's Mac technology consultants can support the creative aspect of Macintosh environments by offering consulting services and education in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.

Progent's Application Experts Team offers in-depth engineering support and training in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and MS Excel. To read additional information on Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

Help Desk Support and Outsourcing Options
Progent provides a selection of support programs for Help Desk assistance that include UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services, and Helpdesk Consulting and Staffing Services.

Progent's Help Desk Call Center Outsourcing Services are intended primarily for businesses who need the timely accessibility of an effective Call Center but who have limited funds and internal support bandwidth. Progentís Virtual Help Desk is a seamless extension of your current Call Center staff. Progent can operate as a primary Call Center for your organization, serve as an escalation resource for tough technical issues, or be available in those situations when your ordinary service providers are too busy. Progent's Call Center Consulting Services can assist you in establishing an effective new Help Desk or enhancing your existing one, selecting or customizing Help Desk Call Center application software to address the particular requirements of your business, or adding temporary staff to work remotely with your in-house Help Desk Call Center group during demanding events such as system upgrades. To find out more about Progent's Call Center outsourcing, refer to Progent's Help Desk Call Center Services.

Progent's Remote Service Technologies
Progent's powerful customer support reporting application includes extensive documentation for all support provided to Progent's clients. Each active Progent team engineer has the benefit of the specifics of services delivered to every customer by any staff engineer. This history of trouble tickets and fixes is organized as a readily retrievable internal database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's certifications with major vendors including Cisco and Microsoft permit access to additional vast technical support knowledge bases and to vendors' internal engineering staff that enable Progent's remote service experts to find the optimal solutions quickly.

Talk to a UNIX/Linux or Cisco Technical Support Expert Now
To learn how you can ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco certified CCIE for urgent remote engineering help in Michigan, call 1-800-993-9400 or visit Urgent Online Computer Help.


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    Progent provides nationwide remote help and troubleshooting services for companies that operate environments powered by variants of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Remote technical support provides maximum leverage for your IT dollar by protecting user efficiency and shortening the time charged for network analysis and repair. Sophisticated online support technology and skilled technicians and consultants allow Progent to handle the majority of IT problems without wasting time and money by going to your location. In the vast majority of cases your IT problems can be remediated by telephone or via a combination of phone help and online connectivity. Progent can make available Cisco certified CCIE network experts and CISSP and ISSAP certified security specialists to assist you with the most difficult system problems.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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  • Skype for Business and Exchange UM Server Specialist
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    Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, as well as IP-based and PSTN voice communication. Microsoft Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify management through integration with Active Directory. Lync can also cut expenses by eliminating VoIP equipment and subscription services, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide online and onsite support services to help you to manage and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist you to plan and execute a smooth Skype for Business upgrade.

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    Years of background with Microsoft's Exchange products has made Progent one of the most qualified IT consulting companies in California for integrating email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Microsoft Exchange Server under typical situations such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 Email environment, and outsourcing your Exchange Server administration.

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    Progentís Wireless Site Survey makes it easy to plan and implement a wireless network adapted to your facilities, providing your business a WLAN that delivers the coverage, speed, capacity, QoS, security, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive on-premises service.

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    Progent's Cisco certified network infrastructure consultants offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.

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  • Microsoft LCS Server Instant Messaging Outsourcing
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    MS Office Communications Server delivers IM and presence as part of a scalable, enterprise-grade solution offering enhanced security, transparent compatibility with additional Microsoft software, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and elevated operational efficiencies, increased individual productivity, and better intellectual property security with this simple-to-manage, highly available solution. Effective implementations of Microsoft Office Communications Server require careful planning and thought before roll out. Progent's Microsoft-certified consultants can provide the skill needed to deliver all the advantages of Microsoft Office Communications Server across your whole corporation.

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    Progent offers IT support for mid-size businesses who have 100 to 250 system clients. The medium size company or office has traditionally been an overlooked segment of the market for network support expertise. The cost structures and support delivery models of large third-party support organizations make them too expensive for the typical small company or small medium business (SMB), which usually relies on a minimal IT budget with which to maintain an information system whose advanced technology and capability are frequently comparable to the networks of far larger enterprises. Progent's service delivery model, which takes full advantage of online service, virtual network technology and 24x7 server monitoring, dramatically lowers the IT maintenance expenses of an SMB while offering the small organization with big-company service from professional, IT experts knowledgeable in a wide array of midsized business network solutions. If your medium size company or small business is looking for levels of network support needed by a medium size office without paying enterprise costs, contact Progent.

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  • Specialist QTS Sacramento Colocation Center
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    The QTS (formerly Herakles) Data Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If you are currently utilizing the QTS data center as a colocation facility or if your business is considering migrating your main or offsite backup equipment to Herakles/QTS, Progent offers a variety of cost-effective services including data center relocation, system installation and updates, infrastructure improvements, comprehensive project management, virtualization configuration, offsite network monitoring, streamlined network management, software development, disaster recovery/business continuity planning and testing, security evaluation, and the support of Progent's Test Lab.

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  • SharePoint Server 2010 Consultants
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    Progent's Microsoft-certified engineers offer cost-effective remote support and programming services to help your business to design, implement, manage, and maintain Microsoft SharePoint 2010 installations that can feature web sites able to function as intranets, extranets, document management applications, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's popular desktop programs like Excel, Word, Outlook, and Visio. Progent can assist you to upgrade from previous releases of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

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  • ProSight ESP Behavior-based Antivirus Services
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    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware.


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