For small company network systems located in the state of Michigan, Progent's Microsoft certified technical experts can provide phone support and remote troubleshooting to repair your computer network troubles fast and affordably. Progent has developed enterprise-grade skills, sophisticated tools, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the expense and time delays normally associated with on-site service dispatches.

If your Michigan organization is located outside of the larger metro areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby network systems support choices may be limited in technical capability, or unavailable during urgent situations. This results in a network environment that is unusable or causing productivity loss due to technical problems continuing for too long. Progent’s staff of field proven network consultants average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a broad range of customers. This means you get not just the technical competency needed for the job, but a consultant with proven methods for applying those skills to deliver efficient network solutions.

Simple Sign-on and Pricing Structure
Progent's easy by-the-minute billing model has no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra fees that increase support costs. For remote support from Progent during regular business hours, you only get billed for the time spent working on your problem. If it only requires ten minutes to fix your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you pay exclusively for the time when a Progent team member is actually on-site working on your issues. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you may be charged for our consultant's travel time, but not a higher emergency rate. Because Progent maintains a large pool of engineers located throughout the entire service territory, an available expert is typically near to help. Progent can also offer on-premises support to the majority of zip codes in the United States within 24 hours of receiving a support call. Progent's remote technical support team has provided help to small companies in every state (Refer to Progent's nationwide testimonials.)

Citrix Virtual Desktop Consulting
Progent's Citrix desktop virtualization experts can help you to plan, install, administer, and support a virtualized Windows desktop and application delivery solution by providing Citrix XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can help your organization to administer and support a remote datacenter that features high uptime, enhanced protection, and rapid disaster recovery. Progent can also assist you manage and support other virtualization platforms from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

ProSight Data Protection Services Managed Cloud Backup and Recovery
ProSight Data Protection Services automated backup and disaster recovery provides small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read about Progent's entire ProSight portfolio of affordable network management outsourcing services for small organizations.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants can provide expert online consulting services to help businesses of any size to integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi devices installed throughout multiple venues with any number of access points can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, debugging, monitoring, and reporting. Progent can provide the skills of veteran wireless professionals who can help you to determine the benefits of Ubiquiti’s UniFi products for your environment and assist you to plan, deploy, administer, and troubleshoot your UniFi solution. For details, see Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.

Temporary Chief Information Officer Services
Progent can supply companies with an information management professional who can function as a part-time Chief Information Officer. This experienced IT executive can offer long-term direction to assist you to integrate appropriate IT products to improve business processes so they align better with your corporate goals. Your business can create and implement a well thought out IT strategy without absorbing the cost of a full-time senior IT executive. Vital services Progent's temporary CIO can carry out include growth strategies, planning technology budgets, creating models for TCO and ROI, reengineering workflows, negotiating contracts with suppliers, defining security policies, cash flow management, streamlining data center management, software revision tracking, IT asset documentation management, and business continuity preparedness.

Detailed Documentation of Services Delivered
Progent produces full and detailed documentation of all support activity to ensure customers do not feel “captive” to their IT service provider. Progent sends e-mail accounts of support activity immediately after finishing each service task, and also provides a hard copy along with monthly invoices. Comprehensive IT support documentation makes it less disruptive for clients to transfer to a different support organization or assume increased service duties internally. Good service documentation also give management the visibility needed to assess the quality of support services and produce more realistic network budgets.

Cisco ASA and PIX Firewall and Firepower Services Support
The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network consultants can help your company to manage your legacy PIX or ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can assist you to plan, configure, tune, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

Video Conferencing Consultants
Progent offers the services of an accredited video conferencing and telepresence engineer with an extensive background deploying technology from the leading video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help you to plan, configure, expand, or maintain a telepresence environment that preserves your investment and optimizes the business value of your information system. Progent also offers the services of network infrastructure consultants who can assist companies of any size to create and maintain a communications network that delivers the speed, dependability, security, and scalability required to accommodate your video conferencing/telepresence environment.

Stealth Penetration Testing
Stealth intrusion testing is a key part of any overall IT system security strategy. Progent’s security experts can run extensive stealth intrusion security checks without the awareness of your organization's internal network support staff. Stealth penetration checking uncovers whether current security defense systems such as intrusion detection alerts and event log analysis are correctly configured and actively monitored.

SharePoint Consulting Services
Progent's Microsoft-authorized Microsoft SharePoint 2013 developers, Microsoft SharePoint 2010 specialists and Office SharePoint 2007 consultants can show you how to rationalize the economic case for implementing the latest version of Microsoft SharePoint, advise you on the most sensible edition of Microsoft SharePoint for your application, provide configuration and deployment services, help you to set up Microsoft SQL Server as a supporting database manager, optimize your network integrity, integrate your off-the-shelf and customized application programs to operate with SharePoint Server, design a company-wide security strategy that incorporates portal solutions, and deliver maintenance and Helpdesk services.

Microsoft Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates key technologies initially developed for and proven on Microsoft Azure, among the world's biggest public clouds. This significantly improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, uptime, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified Windows Server 2016 Hyper-V experts can help you to evaluate the advantages of Hyper-V 2016 for your business, configure pilot environments to confirm the ability of Hyper-V 2016 to run your vital applications, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, develop and carry out a smooth migration strategy, train your IT management and technical support personnel, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers the highest possible business benefit.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a unified voicemail platform that promotes teamwork by offering flexible set of alternatives for accessing calls and messages within a framework that is easy to implement and administer. Cisco Unity Connection allows you to access and manage your voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, IVR, and greeting services for small to mid-size businesses and enterprise satellite offices with up to 500 workers. Progent's Cisco-premier CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) integration and technical support support to ensure that your voice messaging solution continues to deliver the highest possible business advantage.

Get in Touch with a Progent Network Support Expert
To find out how you can access a Progent network consultant for remote or onsite assistance in , phone 1-800-993-9400 or go to Online Network Help.