The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, creating efficient migration procedures, evaluating and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility issues, and building training systems for new products and technologies. For Progent clients without adequate in-house resources to assemble effective test systems, the lab cuts capital costs and technical risk while keeping vital network projects on schedule.
Progent offers national online phone support and troubleshooting services for companies that operate macOS and OS X environments or whose information systems feature a mix of Apple Mac and Microsoft Windows products. Progent's engineers offer Mac clients a range of services including desktop assistance, migration to the most recent version of macOS from earlier editions of Apple macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Online network consulting provides maximum leverage for your IT dollar by protecting user productivity and shortening the hours charged for network analysis and repair. Sophisticated remote access tools and experienced technicians and consultants allow Progent to handle most IT problems without wasting time and money by going to your site. In the vast majority of cases your network issues can be dealt with by telephone or via a combination of phone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP certified security specialists to help you with the toughest network problems.
SQL Server 2014 incorporates major enhancements in key areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates transparently with all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite services that include system design, deployment, management, remediation, and software development services to help businesses of all sizes to realize fast return from their SQL Server 2014 deployment.
Progent's short-term staff augmentation services enable businesses to meet sudden increases in demand for network support personnel without dealing with the costs and hassle associated with vetting and hiring reliable technical workers and without increasing your full-time workforce.
Cisco's PIX 500 firewalls have reached end of life and Cisco might not support these devices. Progent still provides technical support for Cisco's PIX firewalls to help you with maintenance and management and Progent can in addition help you assess if you should move up to more current firewall products available from Cisco. Progent's Cisco technology specialists can help you design and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed physical storage device manufactured by Barracuda or a software-based appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup protects critical company data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting support services to help you to plan, configure, manage and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.
Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the basis for a feature-rich but easy-to-manage information. The IT demands of the Microsoft .NET components bundled with Small Business Server 2011 calls for a computer support expert with real-world background designing and integrating cohesive, end-to-end business technology environments. Progent's SBS Server professionals have an average of more than a decade of experience supporting business systems powered by Microsoft platforms. This experience assures you results in installing, managing, and troubleshooting network environments that include the SBS Server suite of servers and productivity software.
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology from SentinelOne to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks.
Progent offers nationwide urgent help and troubleshooting services for businesses that run Sun Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft technology. Remote IT help offers maximum return for your information technology budget by protecting user efficiency and limiting the hours billed for network analysis and repair. Advanced remote support tools and experienced technicians and engineers combine to enable Progent to handle the majority of IT problems without wasting time and money by traveling to your site. In the vast majority of situations your network issues can be remediated by telephone or through a mix of phone help and remote access. Progent can make available Cisco CCIE network engineers and CISA and CISM certified security specialists to help with the toughest network issues.
Progent has 20 years of experience helping small and mid-size companies to design, implement, tune, administer, and troubleshoot IT networks that incorporate teleworkers.
Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted architectures and also supports low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises services to assist you to plan, deploy, manage and troubleshoot a modern backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup software.
Progent's consultants can provide budget-friendly online consulting and troubleshooting services for Windows Server Essentials. Progent can provide comprehensive project management to help you plan and carry out an efficient migration from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.
Progent offers cost-effective remote consulting services for all releases of Office Access including Access desktop and Access Web App and offers advanced assistance for application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored online classes for Access application development and database management.
A centerpiece of Progent's Network Operations Center (NOC) is its powerful integration of NinjaOne RMM, a cutting-edge remote monitoring and management (RMM) solution which facilitates automated alerts and streamlined incident response.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent's certified consultants provide computer help and IT consulting expertise for Exchange 2003 Server, Windows 2003 Server, and for the complete family of Microsoft server platforms. Progent's migration, configuration, administration, and support services for Exchange 2003 Server include planning, installation, project management, local and remote technical support, Help Desk outsourcing, certified security consulting, and comprehensive network management outsourcing.
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Progent provides national urgent help and consulting services for businesses that run environments powered by variants of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Remote IT help provides optimum leverage for your information technology budget by preserving client efficiency and limiting the time charged for computer repair services. Sophisticated online access technology and skilled service specialists and engineers combine to enable Progent to handle most IT problems without squandering time and money by traveling to your site. In most of cases your network issues can be dealt with over the phone or through a combination of phone help and remote access. Progent can make available Cisco CCIE network experts and CISA premier security specialists to help you with the most challenging system issues.
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and offer centralized management of modern cybersecurity features like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to design and execute an efficient migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's cloud-based services to build and centrally control IT ecosystems that include local offices, data centers, private clouds and public clouds.
Progent offers affordable online access to engineers skilled in a broad array of utilities and technologies that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent can provide consulting support for all major data protection products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can assist you to deploy, upgrade, or maintain backup/restore solutions for a variety of environments including on-premises, edge to datacenter, cloud, or hybrid.
Progent's expert consultants can help you design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, reduces ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent has the experience to complete your move quickly and economically. Progent's Exchange 2007 support, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange Server 2007.
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer platforms enable Progent to create custom mission-critical applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP management reporting consultants can help you create reports that let you analyze your business more effectively, turning raw information into valuable understanding of your business.
Progent's support services for patch management provide businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking updates to your servers, endpoints scanners, infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Progent can assist you in all facets of your upgrade to Microsoft Exchange Server 2016 including planning HA infrastructure for a local, cloud-based or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of the time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small organization's production servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to migrate to any data center. ProSight Virtual Hosting services are based upon proven virtualization techniques that enable small and midsize businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unprecedented level of vendor independence.
Progent's certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, tune your infrastructure for local, multi-site, cloud-based, and hybrid datacenters, train your IT management staff, create a corporate-wide security plan, streamline network management, help with application development, and build and test a DR/BC plan.
Progent can assist small and mid-size businesses to deploy collaborative applications to make it easy for their at-home workers to benefit from productive teamwork with colleagues and clients.
Progent's support services for software/firmware update management offer organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your servers, endpoints printers, network infrastructure appliances like switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Progent utilizes the Flexential Tampa colocation center primarily to deliver private cloud hosting. Progent has a group of IT experts based in the vicinity of Tampa, and Progent can also provide remote support from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware professionals, and veteran disaster recovery/business continuity planning experts. Progent can also help your business to plan and execute a migration to the Flexential data center by providing services such as planning solution configuration, specifying hardware components, system setup and validation, debugging, streamlining remote management, and training your IT staff.
Progent's ransomware experts can assist your business to assess your ransomware vulnerability, monitor and guard your IT environment, help with settlement negotiations with a threat actor, and rebuild an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Progent's Microsoft-certified consultants offer small and midsize businesses computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a common location for your employees or customers to connect to, organize, distribute and manipulate relevant information, documents, and software and to interact with one another. It allows quicker and better decisions, more efficient access across groups and more economical business practices. The primary goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge available inside and without a business network. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the knowledge they've created in a manner that makes data easy to find, retrieve and re-use.
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Microsoft CRM helps mid-market companies build profitable customer interactions. Built-in Sales and Customer Service components allow employees to share information to help promote sales success and offer steady, efficient customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can show you how to combine Microsoft CRM with your sales or customer service databases.
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development system and can create or update .NET apps rapidly and affordably.
Progent's certified IT experts can provide Windows Server 2016 migration consulting to help businesses of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Progent offers live remote instruction for popular desktop applications and environments such as Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Remote training offers the benefits of traditional physical classroom seminars, including immediate communication between students and teachers, but eliminates the costs of travel and the hassle of trying to accommodate the schedules of many students. Available to single students or groups of all sizes, Progent's live online training permits the instructor to run the seminar from an online facility while the students can be dispersed across a campus or all over the the U.S. Live online instruction supports proven teaching tools such as broadcast white boards, electronic hand-raising, and shared applications. Sessions can be brief and targeted to specialized topics or extended in duration and broader in scope.
Progent's Ekahau-certified Wi-Fi site design experts can assist your business to plan, deploy, optimize, manage and troubleshoot a Wi-Fi solution customized for your building. Progent can provide remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for troubleshooting RF signal issues, and Ekahau Insights for monitoring the performance of multiple Wi-Fi networks.
Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
Progent's Ekahau-certified Wi-Fi experts can help your business to plan, implement, optimize, manage and debug a Wi-Fi solution optimized for your facilities. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF analysis.
Progent can assist you to plan and carry out an efficient move from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access services across onsite and Azure resources.
Fortinet next-generation firewalls are leaders in delivering top performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist your business to integrate your Fortinet FortiGate firewalls to safeguard your digital assets at the network perimeter, within the data center core, at branches, and in the cloud.
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent maintains a team of network experts located in the vicinity of Tampa, and Progent can also provide remote support from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware professionals, and senior disaster recover preparedness experts. Progent can also assist your business to design and implement a move to the Flexential facility by providing services such as planning system configuration, recommending hardware components, system setup and validation, troubleshooting, setting up online management, and training your network staff.
Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Help Desk services are offered at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent offers two ultra-affordable service bundles intended to allow small businesses to get an independent network security evaluation from a premier security engineer. With Progent's External Network Security Inventory Scan, a security engineer administers an extensive test of your network from outside your firewalled perimeter to determine possible weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert runs a system scan from a secure computer inside your company firewall to determine your exposure to internal attacks. The two security inventory packages are set up and executed from a protected remote location.
Mid-sized businesses can enjoy all the benefits of Microsoft Operations Manager and have fast access to Progent's Microsoft and Cisco Premier IT consulting professionals. Thanks to Progent's affordably priced network support programs, medium-size organizations can choose a basic co-sourcing service program built around System Center Operations Manager with network monitoring, proactive warnings, in-depth reporting, Help Desk Call Center, and online service. For businesses with mission-critical environments who need non-stop networking, Progent offers a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager to provide mid-size company networks world-class reliability, protection and productivity.
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can broaden their reach, reduce their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and expedite your ROI.
Progent is committed to information transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Medium-size businesses who work with familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.
Remote Support Services Customer Relationship Management MS CRM IT Services
Microsoft CRM helps small companies build positive client relationships. Built-in Sales and Customer Service components enable employees to share data to help promote selling success and offer consistent, efficient customer service. Progent can configure the most sensible network environment, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can help you combine Microsoft Dynamics CRM with your sales or customer service data.
Progent's short-term IT staffing services enable organizations to respond to sudden increases in demand for network professionals without incurring the costs and hassle associated with identifying and recruiting experienced technical workers and without adding to your full-time workforce.
Progent's team of expert software programmers, relational database architects, and program managers can help large businesses to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for advanced planning and project co-ordination or Progent can assist clients fill in expertise gaps by providing relational database architects and programmers skilled in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to integrate SharePoint with additional data sources such as SQL Server and Excel to create data-driven intranets and web portals. Progent also offers experience with multiple web development tools and can help businesses to create, enhance, repair, or migrate web applications to take advantage of the latest advances in web technology.
Cisco's wireless VoIP phones are hardened wireless devices designed for professionals who are mobile within campus, hospitality, health-care or other environments where IT management requires user endpoints that provide more administrative control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Integration of Cisco's wireless VoIP phones usually requires that you configure and optimize many key pieces of your wireless infrastructure such as access points, switches, wireless LAN controllers, and management tools. Progent's Cisco-certified experts can provide online and onsite support to help you create and maintain a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the set up of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.
Cisco's PIX firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent continues to offer technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can in addition help you assess if you should adopt next generation firewall products from Cisco. Progent's Cisco technology experts can help you design and implement an efficient upgrade to Cisco ASA 5500-X firewalls based on leading practices.