Progent can assist your organization to maintain System Center 2007 Configuration Manager to streamline administration, improve security and compliance, and boost productivity by making sure that critical applications are always up to date, managing product licenses, and reporting resource usage patterns to help you make smart purchasing decisions. Once your organization is ready to upgrade your SCCM 2007 change management solution, Progent can assist you to plan and implement a smooth move to SCCM 2012.
Progent can assist small and medium-size businesses to install network security protection solutions and provide cleanup services needed to support a remote workforce.
Progent's Citrix-certified experts can assist you to evaluate the strategic benefits of the available editions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration utilities with your Hyper-V environment, and show you how you can use Citrix Essentials for Hyper-V to enhance the responsiveness, availability, consistency, and fault tolerance of your virtual network while lowering the cost of resources and operations and streamlining administrative tasks.
Progent offers national urgent phone support and consulting services for businesses that operate Sun Solaris networks or whose IT systems include a mix of Solaris and Microsoft products. Remote technical support offers optimum return for your information technology dollar by extending user efficiency and limiting the hours billed for computer analysis and repair. Advanced remote support utilities and skilled service specialists and engineers combine to enable Progent to handle the majority of IT problems without squandering time and expense by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of phone support and online access. Progent can make available Cisco certified CCIE network engineers and CISSP premier security specialists to help you with the toughest system issues.
Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or onsite consulting services to help you to design, deploy, manage and troubleshoot a modern backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup.
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the forefront of IT support, performing a wide range of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of individual best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not just expert technical help, but also a support engineer with field-tested methods for using computer knowledge to fix actual IT problems rapidly.
Progent's Microsoft-Premier SQL consultants can provide an array of services to help small and midsize businesses to plan, implement, manage, and troubleshoot SQL 2008 systems in order to gain the optimum strategic benefit from Microsoft's state-of-the-art information management technology. In addition, Progent can provide expertise for network infrastructure, enterprise-wide protection, and software programming to optimize the strategic advantage of your computer network.
Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery strategy to prepare for an IT network disaster. Progent can show you how to develop a complete disaster recovery plan that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, zero-downtime system architecture that addresses availability issues covering a broad range of network technologies and processes.
Progent's Cisco certified Wi-Fi consultants can provide economical online and onsite support for both end-of-life and modern 802.11ac Aironet wireless access points (APs) and Progent can help your business to plan and manage wireless environments that incorporate indoor and outdoor/industrial Aironet APs.
Progent's accredited cybersecurity engineers can provide cybersecurity evaluations of enterprise-wide security to validate your company's cybersecurity profile adherence to recognized industry cybersecurity standards. Progent offers subscription-based managed services for security monitoring and response, on-demand company-wide security reviews, and targeted security assessments for critical areas of cybersecurity such as Active Directory or cloud applications. Progent's accredited security experts can also carry out extensive information security audits to determine your organization's compliance with recognized international security standards including FISMA, NIST, and ISO.
Progent's seasoned ransomware recovery consultants can assist your business to restore an IT network damaged by a ransomware virus like Ryuk, Dharma, Hermes, or MongoLock.
Progent's Help Desk Call Center management and co-management service programs allow organizations to reduce costs, improve output, and adapt immediately to sudden changes in business conditions.
For businesses that have a combination of Mac and Microsoft Windows computers, there are two basic solutions for running Windows-only applications on macOS or OS X: remote access to a physical Windows PC or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect a Mac to a networked Microsoft Windows-based computer to run Microsoft Windows applications and access network resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac system so you can use Windows programs directly. Progent's macOS and Mac OS X technology support experts can help your organization to maintain these products for using Windows software on your Macs and can in addition assist you to assess and configure other products for Microsoft Windows platform simulation.
Progent offers the support of BlackBerry-certified professionals who can help small companies to design, manage, and troubleshoot BlackBerry solutions economically and successfully, doing away with the need for an internal BlackBerry specialist and reducing the expense and hassle of supporting a mobile wireless workforce. Progent's BlackBerry engineers offer extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISA and GIAC-certified security engineers. This wide range of knowledge, in conjunction with Progent's efficient remote service delivery model, offers small businesses a cost-effective solution for integrating BlackBerry technology seamlessly into their IT network.
Progent offers IT support for mid-size companies with 100 to 250 system clients. The medium size business or office has typically been an underserved segment of the market for IT consulting expertise. The overhead and service access models of major outside support organizations make them excessively costly for the ordinary small business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an information system whose advanced technology and sophistication are frequently similar to the information systems of far larger companies. Progent's service delivery model, which takes full advantage of online support, virtual office infrastructure and 24x7 network monitoring, significantly lowers the network support expenses of a small-medium business while offering the mid-size organization with big-company service from professional, IT consultants knowledgeable in a wide array of midsized business network solutions. If your mid-sized company or small business is looking for the quality of IT support needed by a medium size organization without budgeting enterprise costs, you need Progent.
Progent can assist you to plan an upgrade to Teams from Skype for Business Online and install, administer, and debug a cloud or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help you to plan and deploy a DR/BC solution based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Microsoft Certified Partner Microsoft Entra Domain Services Engineers
Progent's certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major enhancements in capacity, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Network monitoring ordinarily involves observing a system's resource usage in order to uncover data traffic backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux or UNIX and can be deployed to observe multi-OS environments where UNIX and Windows coexist. Progent's network support engineers can show you how to use both these programs to optimize and troubleshoot your network. Progent's Linux consulting services provide small companies and programmers help with managing and supporting UNIX and Linux networks that work with Windows-based technology.
Progent's Wireless Consulting Services offer a convenient, affordable option for businesses of all sizes to configure, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a manageable and secure communications environment that permits the modern BYOD computing model with instant messaging, presence, web conferencing with application sharing and whiteboard, and both IP and PSTN calling across a broad assortment of desktop and handheld clients. Progent's certified Lync 2013 experts and network architects can help you to assess the business benefits of Lync 2013, design an in-house, cloud-resident (with Lync Online) or mixed topology suitable for your present and future plans, implement Lync 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your IT team and users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync 2013 with key Microsoft Office and Microsoft 365 applications including Outlook clients and PowerPoint.
Microsoft Exchange Server 2013 includes major improvements to the functionality of Exchange 2010 and introduces powerful innovations as well as a redesigned architecture. These enhancements favorably impact vital areas including manageability, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the potential advantages of upgrading to Exchange Server 2013, design a cost-effective validation and rollout strategy, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and support and management services for Microsoft Exchange 2013.
Cisco's Meraki MS line of switches are intended for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer affordable remote consulting to assist your company to design and implement an efficient network architecture based on Meraki switches, simplify network administration with Meraki's cloud-centric management architecture, configure policies to maintain security, develop and test a disaster recovery strategy, and troubleshoot technical issues associated with any aspect of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a cohesive networking infrastructure.
Configuration Manager 2016 automates application and device provisioning at scale, simplifies compliance settings management, inventories network resources, guards against company data leakage, performs network health reporting, enables safe end-user self service, and delivers a common point of control for managing mixed-OS ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud specialists can help businesses of any size with any facet of planning, installing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology by SentinelOne to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats.
Progent's Microsoft-certified ISA Server consulting experts have broad experience developing corporate security solutions for information systems with multiple sites, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small company plan and deploy an installation of Microsoft ISA Server 2004 that meets your IT protection requirements without limiting your network.
E-Mail Guard is Progent's economical anti-spam and anti-virus service that offers small companies enterprise-quality defense from spam, viruses, directory harvesting, and other types of email-borne assaults on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-managed spam filtering and antivirus services that ward off email attacks before they can penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their e-mail application, regardless of server vendor, hardware type, or geographic location.
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools from SentinelOne to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.
Progent's colocation center support services are intended for businesses with equipment housed at Internet Data Centers or data center colo hosting facilities and requiring timely on-site assistance at the colocation facility plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a complete array of data center and IDC and colo consulting services including network topology analysis, Windows and UNIX server installation and maintenance, tech support for server and communications networking, design and deployment of non-stop systems, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server and storage clustering systems.
Progent can provide the support of Microsoft-certified consultants as well as experienced software developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery planning specialists, and certified data security consultants to help your business to evaluate the likely benefits of SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's lab, design and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS solutions, and define a cost-effective and secure network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Progent can provide quick access to the skills of seasoned Wi-Fi specialists who can assist you to assess the advantages of Ubiquiti UniFi Wi-Fi APs for your business and assist you to plan, deploy, maintain, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to assist you to select, configure, and place UniFi wireless access points for your required signal coverage and performance.
Progent's certified SonicWall firewall experts can help you configure, maintain, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into an end-to-end network protection solution and build security into your corporate practices.
Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises consulting services to assist you to plan, install, manage and debug a modern backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software.
Remote continuous monitoring, automated alarms, and periodic reports are vital to maintaining the proper operation of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management technology has progressed to the point that companies of any size can get a level of protection that was previously limited to large enterprises. Progent can provide a variety RMM options available as economical service packages created to assist you to identify and fix a most network issues before they get big enough to disrupt your business.
The Help Desk service delivery model adopted by Progent's Technical Response Center offers small and midsize organizations an effective option to reliance on independent consultants by offering broad technical knowledge accessible to multiple engineering teams, optional 24x7 availability of urgent assistance, fast escalation to world-class engineers for solving the most intractable problems, service consistency and reliability, prompt follow-up enforced by seasoned service administrators, a variety of convenient ways for requesting support tasks, plus excellent process visibility made possible by ticket tracking and available via a web-based portal.
Progent can assist small and mid-size businesses to install efficient remote endpoint management platforms for maintaining endpoint devices operated by work-from-home employees.
Progent's Experts Team offers support in important areas that include Macintosh integration and applications; Support for Linux-based, UNIX-powered, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and vertical application support; CIO, management information analyst, and project management outsourcing; Special applications development and integration; Web, electronic business, EDI, and client information portal development and deployment; DBM support and efficiency consulting; Business information expertise; and Telecom architecture support.
Progent's Cisco-premier CCIE network experts can help you to maintain your legacy PIX or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, optimize, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their reach, lower their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.
Microsoft Entra SharePoint Technology Professional
Progent's Cisco certified wireless networking experts offer economical online and on-premises help for both end-of-life and current Wave 2 Aironet wireless access points (APs) and Progent can help your business to plan and manage Wi-Fi environments that incorporate indoor and outside/ruggedized Aironet access points.
Ubiquiti's UniFi family of Wi-Fi products includes indoor and outdoor Wave 2 APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, IP phones, and security cameras. Progent can provide the expertise of seasoned wireless professionals who can help you to assess the benefits of Ubiquiti's UniFi products for your environment and help you to plan, deploy, administer, and maintain your UniFi solution.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's IT outsourcing services offer affordable network support for small businesses. Whether it includes planning network infrastructure, setting up an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or developing a web-based business application, outsourcing your network engineering services can contain costs and minimize risks, permitting network service expenses to increase in a more linear and manageable manner than is feasible by assembling a bulky, knowledgeable internal IT staff. Progent's Outsourcing White Paper and flyers explain how Progent can help you build a secure and highly available system foundation for your critical applications powered by Windows.
Progent can assist your business to plan for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older device management solution or assist you to modify your current SCCM 2012 environment to support your evolving IT requirements. Also, Progent can help you to build a software foundation that extracts the most value from SCCM by delivering advanced consulting support for related Microsoft platforms such as ADDS, SQL SSRS, and Internet Information Services (IIS).
Progent offers nationwide remote phone support and consulting services for businesses that operate Apple macOS and OS X networks or whose information systems include a mix of Mac and Microsoft Windows products. Progent's consultants offer macOS and OS X users a variety of services such as desktop assistance, migration to the latest version of macOS from other earlier versions of macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud services. Online network consulting provides optimum return for your IT budget by extending user productivity and limiting the hours billed for network repair services. Sophisticated online access tools and skilled service specialists and consultants combine to enable Progent to handle the majority of IT problems without wasting time and expense by going to your location. In most of situations your network problems can be dealt with over the phone or via a combination of phone support and remote access. Progent can make available Cisco certified CCIE network experts and CISM and CISSP certified security specialists to help with the toughest network issues.
Progent is seeking to find full-time, solutions-driven Microsoft certified consultants with MCSE certification; Cisco certified network consultants with Cisco CCDP or CCIE certification; security consultants who have CISSP or CISA or comparable security credentials; and high-end system design experts with experience in mobile access, wireless networking, service continuity, business continuity, data protection, and server virtualization. Progent also seeks employees who can join our staff of helpdesk service specialists and remote support professionals. Also, We are hiring talented managers able to operate productively in our fast-paced, virtual office environment.
Progent offers the support of Microsoft-certified engineers as well as seasoned software developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and security consultants to assist your business to assess the likely advantages of Microsoft SQL Server 2012 for your business, set up pilot environments at your site or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and configure an efficient and safe network infrastructure that helps you realize the full business benefit of SQL Server 2012.
Progent's managed services for software/firmware update management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your servers, endpoints scanners, infrastructure appliances such as routers and wireless APs, and IoT devices such as alarms and robotics.
Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, security, availability, BOYD integration, plus built-in analytics and reporting. New features include PolyBase for handling relational and non-relational files in one appliance for big data applications, Hadoop support, Row-level Security, Mobile Reports, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite support to help businesses of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and SCOM.
Hyper-V 2016 utilizes key features first designed for and refined on Microsoft Azure, among the world's largest public clouds. This dramatically enhances the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consulting team can help you to assess the advantages of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network architecture for a cloud-centric or hybrid installation, create and execute a smooth upgrade plan, educate your IT management and support staff, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution gives you maximum business value.
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over a quarter century of background helping manufacturing, distribution and service organizations to simplify complicated supply chains and streamline critical business processes in order to get products to market fast and adhere to customer commitments consistently. Progent can provide the skills of an ERP consultant with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises services that spans from as-needed guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, training, and DBA services.
If you are a network engineer with technical support experience, teaming with Progent and helping our clients will enhance your skills via collaboration with our team of motivated, high-output consulting experts. Progent's focus on providing IT consulting and computer support to small businesses will offer you the opportunity to work closely with decision makers and contribute tangibly to the success of exciting companies. Also, Our virtual office network offers the most advanced tools for off-site service and wireless connectivity to allow you to deliver speedy fixes when you troubleshoot mission-critical issues.
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, operates as the center of Cisco's communications and collaboration platform. Unified Communications Manager and Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating closely with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's CCIE-certified consultants offer effective and budget-friendly online and on-premises expertise to help organizations of all sizes to create and administer CUCM ecosystems by providing Cisco Unified Communications Manager configuration and technical support services that add optimum productivity. Progent's consultants can assist with any aspect of Unified CM configuration and troubleshooting in areas such as integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, creating Cisco UCS server clustering systems for high availability, capacity planning, and integration with Microsoft Exchange Server.
Progent's ransomware consultants can assist your business to assess your ransomware defenses, monitor and guard your IT environment, assist with settlement negotiations with a hacker, and reconstruct a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Progent offers national urgent help and consulting services for businesses who operate UNIX or Linux environments or whose information systems feature a mix of UNIX and Microsoft products. Online IT help provides maximum return for your IT budget by protecting user productivity and limiting the hours billed for computer analysis and repair. Advanced online access tools and experienced service specialists and consultants combine to enable Progent to solve most IT issues without wasting time and expense by traveling to your site. In most of cases your network issues can be dealt with over the phone or through a mix of telephone help and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISA premier security professionals to help with the most challenging network issues.
Progent's Cisco-Certified network engineers can help you to run Cisco's network management utilities along with a variety of specialized third-party applications to build a comprehensive network management strategy in order to keep your environment running smoothly, fully utilize expensive resources, protect your data, revive rapidly from device failure or deliberate attacks, and allow you to expand or reassign valuable resources sensibly and affordably as your business evolves.
Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as one or more public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Azure hybrid cloud design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Cisco certified wireless networking experts offer affordable remote and onsite support for legacy and current Wave 2 Aironet Wi-Fi access points (APs) and Progent can help you to plan and manage Wi-Fi solutions that include indoor and outside/industrial Aironet access points.
ProSight Reporting is a growing family of in-depth reporting utilities created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's IT outsourcing packages offer budget-friendly network consulting for small businesses. Whether it involves designing network infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or developing a web-based eCommerce application, outsourcing your IT technical services can reduce expenses and eliminate risks, permitting network support expenses to grow in a more moderate and controlled fashion than is possible by assembling a large, knowledgeable internal IT staff. Progent's Outsourcing White Paper and datasheets show how Progent can help you build a secure and highly available system architecture for your vital business software based on Windows.
Progent's Cisco-certified VoIP phone and video IP phone experts can assist you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, deploying ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through rigorous testing and significant work with information security architecture. ISSAP security experts have in-depth knowledge of access management systems and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, BCP and disaster recovery, and physical security integration. Progent's ISSAP-certified security consultants can assist your company with all aspects of secure network architecture.
If your organization does not require immediate online help but you think you will require technical services with your information system soon, you can conserve time and money and guarantee that the appropriate IT skill will be available when you want it by contacting a Progent sales agent and signing up as a client. For more information, call 800-993-9400 or email information@progent.com.