Introduction to Microsoft Exchange Server 2013
Exchange 2013 ConsultingMicrosoft Exchange 2013 builds on the proven technology of Exchange 2010. Existing features have been enhanced, new ones have been added, and a sleek new architecture simplifies configuration, administration, and expansion. The result is a messaging system that is easier to manage, less likely to fail, more secure and compliant, less expensive to provision and operate, faster, more supportive of team projects, and simpler for end users to learn and use. Exchange Server 2013 is designed to run in the cloud, at an on-premises datacenter, or in a hybrid environment. Although Exchange 2013 can work with many legacy servers from Microsoft, to realize all the advantages of Exchange 2013 requires the most current releases of Windows Server, SharePoint, and Lync.

Progent's Microsoft-certified consulting experts can help you evaluate the advantages and risks of upgrading to Exchange 2013 and can provide comprehensive project management services for migrating from an older version of Exchange or from a different messaging platform. Progent can help you design your Exchange environment, develop a testing and roll-out plan, prepare Active Directory forest and its domains to support your Exchange 2013 environment, integrate your collaborative applications with Exchange 2013, create a suitable security and compliance strategy, and train your IT staff on leading practices for managing Exchange 2013. Progent also offers both online and onsite consulting and troubleshooting services as well as 24x7 system monitoring. Whether you are looking for occasional help in deploying and maintaining Exchange 2013 or you need full-service project management, Progent has the expertise to make sure you derive maximum business value from your Exchange 2013 solution.

If you are currently running Exchange Server 2013 and want to upgrade your Exchange environment, Progent can help you implement a seamless Exchange Server 2016 migration.

Important enhancements to Exchange Server 2013 include:

  • Streamlined Architecture
    Exchange 2013 cuts the number of core server roles in half by consolidating them into the Client Access server role (CAS) and the Mailbox server role (MBX). This simplified architecture allows more efficient hardware utilization, more flexible and less complex deployment and administration, plus lower cost and easier to manage load balancing. Learn more.

  • Centralized Management
    Exchange 2010 is managed primarily by the Exchange Management Console (EMC) and the Exchange Control Panel (ECP). With Exchange 2013, the functions of the EMC and ECP have been consolidated, and in many cases enhanced, in the web-based Exchange admin center (EAC). Various tools have also been incorporated into the EAC as well as brand new functions. Web access to the EAC frees administrators from being tied to a specially provisioned desktop. Centralized control simplifies training and saves on the cost of managing Exchange. Learn more.

  • Database Availability Group (DAG) Improvements
    Exchange 2013 provides major improvements to this popular and powerful feature introduced by Exchange 2010 to improve the availability and resilience of Exchange Mailbox servers. Enhancements to Database Availability Groups such as managed availability, multiple databases per disk, managed store, and autoreseed help to improve fault tolerance and failover speed and lower operating costs. Learn more.

  • Improved Outlook Web App
    Exchange 2013 supports an improved version of Outlook Web App that simplifies the management of portable devices and enhances the productivity of mobile workers. OWA offers stronger support for iPhones and iPads, the ability to work offline, plus better handling of contacts, calendars, and presence. Learn more.

  • Tighter Integration with SharePoint and Lync
    Exchange 2013 expands the possibilities for collaboration and simplifies compliance through tight integration with SharePoint 2013 and Lync 2013. Innovations such as site mailboxes, unified contact store, and in-place eDiscovery take advantage of Exchange, SharePoint, and Lync cross-product functionality to boost productivity and cut management costs. Learn more.

    Streamlined Architecture
    Exchange 2013 now has only two core server roles, CAS (Client Access server ) and MBX (Mailbox server). The optional Edge Transport server role is available for environments that require a perimeter network. The MBX incorporates Client Access protocols, Transport service, Mailbox databases, and Unified Messaging. All these functions are handled by separate server roles in Exchange 2010, which added to the complexity of deployment and management.

    Exchange 2013 Architecture Experts

    The Exchange 2013 Client Access server is a thin, stateless server where nothing is queued or stored and which supports HTTP, POP and IMAP, and SMTP protocols. Because the Client Access server proxies all user connections to a specified Mailbox server, session affinity is not necessary at the CAS servers. Eliminating the session affinity requirement (known as "session indifference") does away with the need for expensive and complex Layer 7 load balancing that is protocol aware. Inbound connections to CAS servers can be load balanced using inexpensive Layer 4 techniques such as least connection or round-robin. The new architecture of Exchange 2013 also provides version upgrade flexibility and, by lowering the required number of namespaces for a resilient site design from 8 to 2, dramatically simplifies deployment.

    Centralized Management
    Exchange Server 2013 consolidates management tools and enhances management options through the Exchange admin center (EAC). This web-based tool combines the functions of the Exchange Management Console (EMC) and the Exchange Control Panel (ECP) introduced in Exchange 2010. The EAC also adds the functionality of various stand-alone management tools and utilities while providing additional features that were previously unavailable. Because the EAC is web based, Exchange managers are no longer limited to a dedicated desktop PC that has to be provisioned and kept up to date with specialized software. By providing centralized, site-independent control over any Exchange environment (local, cloud, or hybrid), the EAC cuts management training time and reduces management workloads.

    New or enhanced features incorporated into the EAC include a vastly expanded list view, a new notification viewer for long-running processes, and improved Group management. Importantly, you can partition Internet vs. intranet access at the level of the virtual directory in IIS, allowing managers to control whether users can access the EAC via the Internet from outside your organization, while at the same time permitting end-user access to Outlook Web App Options.

    Database Availability Group (DAG) Improvements
    In Exchange 2013, the basic unit of high availability for mailbox servers continues to be the database availability group (DAG), which relies on Windows Server failover clustering and supports file and block mode for continuous replication. Improvements to DAG technology introduced with Exchange 2013 address availability, failover speed, fault isolation, resource utilization, and support for public folders.

    Database Availability Group Consulting

    Exchange 2013 DAG now supports managed availability by providing integrated monitoring and recovery features that can anticipate and ward off failures, restore services, launch failovers, and send alerts to administrators. The Exchange Store in Exchange 2010 has been renamed "Managed Store" and revamped to offer improved availability and faster failover. Exchange 2013 offers improved disk utilization by supporting multiple databases per disk, and the new AutoReseed feature improves the speed at which the contents of a failed redundant disk can be copied to a backup disk. Because public folders are now stored in mailbox databases, they benefit from the high availability provided by DAG technology.

    Improved Outlook Web App
    Outlook Web App (OWA) works with supported browsers to allow users to access their Exchange mailbox from virtually any computing device connected to the web. Exchange 2013 supports a new version of OWA with a redesigned set of interfaces to match the client's type of computer (desktop, smartphone, or tablet) and a variety of features that improve usability, collaboration, and productivity.

    Exchange 2013 Outlook Web App Consulting

    Offline access allows OWA users to get work done even without a web connection. Lync support allows OWA users to see and manage IM contacts and groups and to conduct Instant Messaging sessions. Microsoft has developed two apps, OWA for iPhone and OWA for iPad, that simplify the sign-in process and support offline email access. Contact linking allows you to link, automatically or manually, multiple entries for the same person to create a single contact card that shows the combined information. Calendar views have been enhanced to show multiple calendars in a merged view, display an agenda for a selected day, and provide item details via pop ups. New controls permit you to accept/decline meetings and edit or delete appointments, and users can search simultaneously across primary and archive mailboxes. Developers can now produce OWA apps for distribution at, and users can integrate OWA apps from the Office marketplace.

    Tighter Integration with SharePoint and Lync
    SharePoint and Exchange Consulting ServicesLync and Exchange Consulting ServicesMicrosoft Exchange Server 2013 offers tight integration with SharePoint 2013 and Lync 2013. Together, these platforms can form the basis of a solid solution for collaboration and compliance. By allowing features such as eDiscovery, archiving, and in-place hold to be managed centrally and performed seamlessly on Exchange mailboxes, SharePoint web sites and documents, and Lync content, this cross-platform integration makes it easier to coordinate team projects and comply with regulatory requirements or internal standards. (For information about Progent's consulting and application development services for SharePoint 2013, see SharePoint Server 2013 Migration and Development Support.)

    The new site mailbox allows project members to share Exchange emails and SharePoint documents through Outlook 2013. The new unified contact store (UCS) feature makes it possible for contact information stored in Exchange 2013 to be accessible from Lync, Exchange, Outlook, and Outlook Web App (OWA). OWA users can also see Instant Messaging groups and contacts in the OWA Navigation Panel and conduct IM sessions from within OWA. SharePoint 2013's new eDiscovery Center provides a single interface for compliance officers to locate, hold, and analyze immutable in-place data from Exchange 2013 mailboxes, SharePoint 2013 websites, and archived Lync 2013 content. Exchange 2013 can now store user profile photos for sharing via SharePoint 2013, Lync 2013, and OWA. A low-res version of each photo is also stored in Active Directory. This spares users the trouble of storing their profile photos individually in each application.

    Additional Enhancements to Exchange 2013
    Exchange 2013 features important additional enhancements, many of which concern security and compliance. Exchange 2013's improved Data Loss Prevention (DLP) solution includes advanced and extensible transport rules, monitoring, and policy tips for clients. These enhancements help enforce compliance policies and prevent sensitive data contained in email from being leaked or lost. In-Place Hold is a new unified hold model that allows you to comply with legal hold requirements by protecting email messages from deletion, alteration, and tampering.

    Exchange 2013 also lets you archive Lync 2013 content in a userís mailbox and use In-Place eDiscovery to search archived Lync content. New Messaging records management (MRM) features in Exchange 2013 help you to enforce your organization's email lifecycle policies. Retention policies now support Calendar and Tasks retention tags. Another new feature is a basic level of anti-malware protection incorporated into Exchange 2013. This uses the same anti-virus engine as System Center Endpoint Protection and is easy to configure and monitor. You can also disable Exchange 2013 anti-malware protection if you prefer to use another solution.

    Progent's Consulting Services for Microsoft Exchange Server 2013
    Progent's Microsoft-certified Exchange consultants can help you assess the business advantages and technical risks associated with moving to Exchange 2013 from your current messaging environment. Progent can assist you to upgrade to Exchange 2013 while keeping your current hardware or migrate to Exchange 2013 on a new networking infrastructure. Progent can help you to plan and carry out an efficient upgrade or migration from Exchange 2010, Exchange 2007, Exchange 2003, or Exchange 2000. Progent's Exchange experts have the experience to design and manage an upgrade or migration plan that avoids business disruption, facilitates security and compliance, provides high availability and throughput, cuts management time and costs, lowers operating expense, and increases worker productivity. For complicated Exchange environments that may involve multiple datacenters or hybrid cloud and on-site deployments, Progent offers the network infrastructure skills required to execute a successful upgrade on schedule and within budget.

    Progent can provide a broad array of consulting and support services to make sure you extract the greatest possible business value from your Exchange 2013 migration. Progent can help you set up Exchange 2013 in conjunction with Active Directory following industry best practices, design and implement a DAG solution for high availability and fast failover, design and validate a disaster recovery plan that takes advantage of Exchange 2013's HA technology, and provide services such as iPhone and iPad integration, Android phone and tablet consulting, and RIM BlackBerry expertise in order to integrate smartphone and tablets with Exchange 2013 to enhance the productivity of your mobile workforce. Progent can also provide the help of certified network security engineers to help you plan and implement an organization-wide strategy for security and compliance.

    Office 365 Exchange Online Integration with On-premises Exchange
    Office 365 Exchange Online Integration Solutions with On-premises ExchangeMicrosoft supports transparent hybrid environments that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have some mailboxes located at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of designing, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on time and within budget. To learn more about Progent's consulting support for integrating Office 365 and on-premises Exchange systems, refer to Office 365 integration solutions with on-premises Exchange.

    Download Progent's Exchange 2013 Migration Support Datasheet
    To download a single-page printable datasheet in PDF format describing Progent's Exchange 2013 Migration Support, click:
    Progent's Exchange 2013 Migration Support Datasheet. (PDF - 101 KB)

    Progent's World-class Online Consulting and Technical Support Services
    Progent's consulting team has more than a decade of experience delivering online high-level consulting and technical support to businesses of all sizes in every state in the U.S. (Refer to Progent's testimonials from customers nationwide.) By combining world-class expertise with online delivery, Progent is able to provide enterprise-class network support services at a price that fits small business budgets. Online consulting eliminates travel expenses and delays and preserves productivity by resolving problems quickly, before they can seriously disrupt business. For projects that require it, Progent can also provide prompt onsite service in major metropolitan areas throughout the United States.

    Another key to Progent's effectiveness is breadth of expertise. Progent is not only a Microsoft Certified consulting firm, but has also put together one of the world's largest independent group of Cisco-certified CCIE network engineers. This networking expertise makes it possible for Progent to fix even the most stubborn issues associated with network infrastructure. In addition, Progent's team of CISA, CISSP, GIAC, CISM, and ISSAP certified network security consultants offer a comprehensive array of online services including affordably priced security audit packages to assess the vulnerability of networks of any size to external and internal threats.

    Progent's Support Services for Microsoft .NET Server Technology
    For small and mid-sized businesses anywhere in the United States, Progent's Microsoft-certified consultants offer computer help and IT consulting support for the entire array of Microsoft .NET Enterprise Servers and Windows Servers. Progent's planning, installation, update, and consulting services cover system design, configuration, and management outsourcing for project analysis and documentation, on-site and remote IT help and system diagnosis, Standard Call Center Services or Co-managed Help Desk Call Center Services, certified security expertise, IT outsourcing, and ProSight Virtual Hosting services.

    If your organization needs immediate online support from a Microsoft certified engineer, go to Progent's Emergency Online Technical Help.

    Read additional information about Progent's Consulting Services for Microsoft .NET Servers.

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    If your business does not require immediate remote support but you think you will require assistance with your information system in the near future, you can save time and expenses and ensure that the appropriate expertise will be available when you want it by getting in touch with a Progent sales specialist and registering as a client. For more information, phone 800-993-9400 or send email to

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    Progent offers support services for WatchGuard Firewall security appliances including the WatchGuard XTM and Firebox series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard VPN security product that fits your network security strategy and is within your computer budget. Progent can also help you to integrate WatchGuard Firewall and WatchGuard SSL VPN devices with protection products from other vendors and provide a one-stop source for technical support, education, and security consulting.