Additional Topics of Interest

Information Technology Consulting Help Desk Sharing
Microsoft Expert Supplemental Helpdesk Remote Technical Support

Progent's Shared Help Desk service allows your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

ProSight Reporting ConnectWise Automate Help and Support
ProSight Reporting Network Infrastructure Monitoring Computer Consultants

ProSight Reporting is an expanding family of real-time reporting utilities designed to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Information Technology Consulting Firm West Virginia
24x7x365 Connecticut Computer Network Specialists

Progent's Technical Response Center provides national extended hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer after-hours phone support and online secure computer connection to troubleshoot and resolve network problems rapidly and economically. The scope of technical expertise available from Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult network issues to qualified experts as required. For critical problems, the Technical Response Center endeavors to respond to your call for support in less than one hour.

Adaptive Security Device Manager Support and Help
Cisco firewall IPS Support and Integration

Progent's experienced Cisco IT security consultants offer high-level PIX and ASA Firewall consulting support covering architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and safe access services. Ranging from economical, plug-and-play desktop appliances for small and home businesses to modular enterprise-level products, Cisco PIX and ASA Firewalls provide a high level of protection, performance, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, minimizing common OS-specific security holes.

SCCM Asset Inventory Integration Support
SCCM Asset Inventory Specialists

System Center Configuration Manager automates application and device deployment and updating, simplifies security and compliance settings management, inventories network assets, protects against corporate data leakage, performs health monitoring, enables secure self service, and offers a common control mechanism for managing multi-OS ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can help your organization with any facet of designing, implementing, using and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid networks.

GIAC Security and Compliance Test Technology Professional
GIAC Security and Compliance Test Technology Professional

GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security experts. GIAC certifications are acknowledged by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer expertise with any of the security services addressed within GIAC accreditation such as evaluating infrastructure vulnerability, incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

Microsoft BI Stack Integration
Microsoft Access Integration

Progent offers online and onsite consulting to assist you with any aspect of business intelligence reporting from debugging or enhancing reports to designing and implementing an advanced business intelligence solution. Progent's BI consultants can help you to maintain your current reporting environment, assist you to migrate reports and databases from a legacy reporting platform to a current one, and provide as-needed remote training tailored to your individual requirements. Progent's business reporting consultants can provide experience in the leading business intelligence reporting and visualization platforms such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Builder.

Windows, UNIX, Solaris Specialists
Windows, UNIX, Solaris Online Technical Support

Progent can help your company to design and implement an efficient migration from a UNIX-based information system to a network powered by Microsoft Windows and suited for running Microsoft's familiar office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can show you how to preserve your information and minimize business discontinuity by designing an efficient transition plan that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include analysis of existing infrastructure, transition strategy and testing, MS Exchange migration expertise, information and application porting, and processor and storage system transition and consolidation.

Microsoft Azure enterprise hybrid cloud solutions Professionals
Enterprise hybrid cloud solutions Technology Professional

Progent can provide advanced online support to help businesses integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

Azure Active Directory with Intune Computer Consulting
Remote Troubleshooting Azure Active Directory

Progent can assist you to plan and carry out an efficient migration from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services for both on-premises and Azure resources.

Microsoft Certified Partner Exchange 2000 Server Upgrade Onsite Technical Support
Upgrade Consulting Exchange 2000

Progent is one of the most experienced network consulting companies for designing email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small and mid-size companies get all the benefits of Microsoft Exchange Server 2000 under typical situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

Technology Consulting Services Managed IT Services Consulting
ProSight Managed IT Services Engineers

Progent's ProSight family of managed services are geared to provide businesses who maintain minimal internal IT administration and support staffs with affordable help from world-class management platforms and technical expertise. Advantages of Progent's ProSight catalog of managed IT services include fixed network maintenance expenses, smart automation of common management tasks, ongoing absorption of the latest information technology, smooth migration from legacy systems to current solutions, close fit between information technology with strategic goals, guidance from veteran network consultants, and allowing management to focus on business issues rather than ever-changing information technology.

Top Rated scom 2016 NetApp SAN storage integration Outsourcing
Integration Services scom 2016 alert tuning

Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and maximum availability for key workloads by providing centralized, mixed-platform tracking of physical and virtual infrastructure installed throughout local datacenters and cloud environments. Progent's consulting group can provide advanced online and onsite support to assist businesses of all sizes to plan, implement, optimize, enhance and repair SCOM 2016 solutions. Progent can assist your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from different IT infrastructure monitoring products, or combine a variety of monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.