For mid-size companies who need IT consulting services, Progent can deliver an array of options including local help, on-line assistance, phone-based Help Desk, 24x7 support with automatic network monitoring, temporary staff augmentation, business relocation services, software programming, and professional consultation. For midsize companies in California or other areas serviced by Progent's onsite consultants, Progent offers expert in-person support for fixing network issues quickly and affordably.
Progent can provide economical remote support from consultants with expertise in a wide range of products and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and smartphones. Progent offers consulting support for leading data protection products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can help your company to implement, enhance, or maintain data backup systems for a range of environments such as local, remote, cloud, or a mix.
Cisco's PIX 500 firewalls have reached end of life and Cisco might not support these legacy devices. Progent still offers consulting support for Cisco's PIX 500 firewalls to help you with maintenance and Progent can also help you assess whether to move up to the latest firewall technology from Cisco. Progent's Cisco-certified experts can help you design and carry out an efficient upgrade to Cisco ASA 5500-X firewalls based on leading practices.
Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, deploying, enhancing and repairing Microsoft SCOM solutions and can provide organizations of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to help you to fix serious problems detected by Microsoft SCOM 2012.
Small to mid-sized companies can now get all the benefits of System Center Operations Manager and in addition have quick access to Progent's Microsoft Certified IT support experts. With Progent's economically priced IT service programs, small organizations can select a basic System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to offer small business information systems world-class availability, protection, and performance.
The experience of Progent's certified Windows Server consultants, with an average of over 10 years of work in Microsoft integration, assures you success in identifying the edition and configuration of Windows 2003 Server that matches best with your business goals. Progent can also assist you with designing, installing, managing and troubleshooting sophisticated IT solutions based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.
Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to every customer. The practice of documenting and organizing service activity allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Nagios and MRTG are useful, license-free monitoring tools that run on the Linux OS and can be used to analyze UNIX networks, MS Windows networks, or mixed-platform systems in which the Linux OS and Microsoft Windows coexist. Nagios allows network managers to monitor system services including SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher allows you to graph the traffic in and out of SNMP-enabled network appliances such as processors, routers, and switches. Progent's network monitoring engineers can assist you to use both these tools to streamline and repair your network.
Progent's Cisco-certified wireless technology consulting experts can assist organizations to deploy, manage, and debug Cisco Small Business Wireless Access Points.
Microsoft Windows 8.1 is engineered to power devices from smart phones and tablets to power-user desktops. An abundance of innovative features, including its touchscreen support and iconic tile GUI, offer a wide range of advantages for organizations who know how to exploit them. Progent's Microsoft-certified experts can assist bring your business up to speed with Microsoft Windows 8.1 and show you how to gain significant business value from the product's various new and enhanced technologies.
Stealth penetration checking is a key component of any overall IT system security plan. Progent's security professionals can run thorough intrusion tests without the knowledge of your company's in-house network support staff. Unannounced penetration testing shows whether current security monitoring tools such as intrusion incident alerts and event log analysis are properly configured and consistently monitored. Progent can provide continuous autonomous penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, stolen credentials, missing patches, and dangerous IT product defaults can be combined by hackers into the multi-front attacks common to the latest versions of ransomware.
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business benefits of upgrading to SQL Server 2017 and can assist you to design and carry out an efficient migration of your current SQL Server environment to any network model including on-premises, cloud-based, or hybrid. Progent's consultants can provide remote or on-premises support ranging from on-demand architecture assessment or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on time and within budget.
Progent's SonicWall firewall consultants can help you integrate, maintain, and tune SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end network protection plan and build security into your business practices.
Progent is among the most experienced IT support firms for designing email systems based on Exchange 2000. Progent specializes in helping small companies get the full advantages of Exchange Server 2000 under typical situations such as updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 support.
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital devices that power your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your business.
Progent's expert application designers and software developers can help your company to create enhancements to Microsoft GP/Great Plains that address the special needs of your organization while retaining the advantages of seamless Windows integration and connectivity. Progent can also provide expertise with a selection of software development technologies that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Progent's Microsoft-certified consultants offer businesses of all sizes consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise solution that uses web-based technology for intelligently connecting people, teams and information. SharePoint offers a central spot for your workers or clients to connect to, manage, share and interact with relevant data, files, and applications and to communicate with one another. SharePoint enables quicker and better decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services connect workers, clients, teams and projects with the information they've created in a manner that makes data convenient to locate, download and re-use. Progent's SharePoint experts can help you to maintain your existing SharePoint solution or migrate to the latest release of SharePoint Server or to SharePoint Online.
Progent's Microsoft-certified Windows 11 consulting experts offer an array of services for Windows 11 including Microsoft 365 integration, mobile management, telecommuter connectivity, security and compliance, automated provisioning, and Help Desk Call Center support.
Progent offers the support of a certified VMware VCDX consultant to help you design, deploy, manage and repair VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, cloud environments, or hybrid systems. Progent offers advanced expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and application mobility.
If you want to revamp your production web site, build internal webs for applications such as human resources or employee training, establish a high-impact web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web designers. Progent's consultants can also help you design and maintain a secure, fault-tolerant server and communications infrastructure, including off-site and wireless access, to run your web tools.
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent maintains a group of IT consultants based in the Tampa area, and Progent can also provide remote expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior disaster recover preparedness consultants. Progent can also assist you to plan and implement a move to the Flexential facility by providing services such as planning system configuration, recommending hardware, system setup and testing, troubleshooting, setting up online network management, and training your IT support team.
Progent's consultants can provide Mac users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, security services, and custom training. Progent can assist businesses to upgrade to macOS from OS X or earlier editions of Apple OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone support and Apple iPad management, or moving to Apple's iCloud services. For business networks based solely on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, integrating and maintaining a network environment that is available, safe, efficient and able to achieve your organization's business goals.
Microsoft supports transparent hybrid environments that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have some Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can help you with any phase of designing, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on time and on budget.
Remote continuous network monitoring, proactive alarms, and actionable analytical reporting are crucial to preserving the proper operation of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of all sizes can get a level of network stability that was once limited to enterprises. Progent offers several Remote Monitoring and Management solutions delivered as low-cost service packages designed to help your company to identify and resolve a an array of IT network issues before they can hurt your business.
Progent can deliver a variety of economical online and onsite support services to help you to configure, administer, and troubleshoot workstations and mobile devices based on Microsoft Windows, macOS/OS X, Apple iOS, Android, or Linux.
Microsoft Expert Exchange 2013 Unified communications Engineer
Progent's Microsoft-Premier SQL engineers can provide a range of services to assist small businesses to design, install, administer, and repair SQL 2008 solutions so that they realize the maximum business advantage from Microsoft's advanced RDBM platform. In addition, Progent can provide assistance with network infrastructure, enterprise-wide protection, and custom software development to increase the business advantage of your SQL Server 2008 investment.
Progent imposes no minimum charge and requires no retainer for support services provided during normal business hours. Progent's small granularity eliminates big invoices for fast solutions so you will not be tempted to allow minor problems to fester.
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Exchange 2013 Active Directory Remote Technical Support
Progent can help your business to design a migration to Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by each staff member to every client. The practice of documenting and archiving support records results in more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
Progent's ProSight Virtual Hosting service provides complete hosting of a small company's production servers in an environment that delivers the maximum degree of availability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting and management options are based upon proven virtualization platforms that allow small and midsize companies with multi- platform environments to economize significantly on the costs of capital equipment, system support, and network administration while achieving enterprise-class fault tolerance and an unmatched degree of vendor independence.
Progent's certified Windows Server 2019 consultants can assist your organization to plan and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major enhancements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and Linux support.
Progent's Cisco certified Wi-Fi consultants offer affordable online and on-premises support for end-of-life and modern Wave 2 Aironet Wi-Fi access points (APs) and Progent can help you to plan and maintain wireless environments that include indoor and outside/industrial Aironet APs.
Our Experts Group offers consulting in important fields that include Apple OS integration and applications; Support for Linux-powered, UNIX-powered, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM expertise; Line-of-business and vertical application help; Chief Information Officer, management information analyst, and project logistics services; Special program development and integration; Web site, eCommerce, Electronic Data Interchange, and client portal development and integration; Database management and performance consulting; Management information expertise; and Telecommunications systems support.
Cisco Cisco Unified Communications Manager (CUCM), originally branded CallManager, is the foundation of Cisco's collaboration solution. Unified CM and Cisco Unified Communications Manager Express provide a borderless IP-PBX by integrating closely with apps like Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified consultants can deliver effective and affordable online and onsite support to assist organizations of all sizes to create and maintain Unified CM ecosystems by providing Cisco Unified Communications Manager integration and technical support consulting services that add optimum productivity. Progent can help with any aspect of Unified CM configuration and troubleshooting in areas such as integrating VoIP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN calling, installing Cisco ISR routers with CUBE support, designing Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server.
Progent can help businesses of any size to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce hardware investments. Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Android smartphones and tablets.
Progent can assist small and medium-size businesses to implement cybersecurity protection systems and provide response expertise required for teleworkers.
Progent's certified Windows Server 2022 experts can assist your company to design and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.
Progent can deliver a wide array of cost-effective services to help your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can provide onsite or remote assistance for single computers or laptops or help you to design and implement a company-wide rollout of new or revised operating system platforms and business applications. Progent can also supply engineers and technicians to help your company to plan for and complete a company relocation or consolidation organized to produce the least possible interruption to your productivity.
Medium-size businesses can get all the benefits of Microsoft Operations Manager 2007 and have fast availability of Progent's Microsoft and Cisco Certified network consulting professionals. With Progent's affordably priced IT support programs, mid-size organizations can select a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, automated alerts, in-depth system analysis, Help Desk support, and remote troubleshooting. For companies with line-of-business environments who need non-stop networking, Progent offers a complete 24x7 outsourcing package. Progent supports Microsoft Operations Manager to offer medium-size business information systems enterprise-class reliability, protection and performance.
Stealth intrusion checking is an important component of any comprehensive network security strategy. Progent's security experts can perform thorough penetration checks without the awareness of your company's internal IT staff. Unannounced penetration testing uncovers whether current security defense tools such as intrusion detection warnings and event log monitoring are properly set up and actively observed. Progent can provide continuous autonomous penetration testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, uninstalled patches, and unsound product defaults can be combined by hackers into the multi-front attacks common to modern variants of ransomware.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
If your company has a Solaris network or a multi-OS network, Progent's CISM and CISSP-premier consultants can help your whole organization in a wide array of security topics such as security management procedures, security design and models, connection control systems and methodology, software development security, operations security, hardware security, communications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and worldwide standards of knowledge that information security managers are required to master. These certification offer IT management the confidence that consultants who have earned their CISM, CISSP or ISSAP qualification have demonstrated the background and knowledge to deliver effective security support and consulting help.
Progent's Support for IT Service Firms lets you use Progent's information technology experts under your own brand as a transparent extension of your network services staff.
Microsoft Exchange and Macintosh computers can work together efficiently. Progent's Mac and Microsoft certified experts can help you set up Microsoft Entourage and Exchange so your Mac users can work closely with colleagues who use Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to get and send messages, examine the Exchange global address list, import addresses, synchronize appointments, and invite people to conferences with your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers customized one-on-one Entourage training.
Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi appliances installed throughout multiple venues with thousands of APs can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent can provide the expertise of seasoned wireless consultants who can help your organization to assess the value of UniFi products for your business and assist you to design, install, manage, and maintain your UniFi solution.
Progent's expert programmers, database architects, and project managers can help enterprise clients to carry out development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for advanced planning and program co-ordination or Progent can help clients plug expertise gaps by providing relational database architects and programmers experienced in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to incorporate SharePoint with additional data sources like Microsoft SQL and Excel to build data-intensive intranets and web portals. Progent also offers experience with multiple web development tools and can help businesses to build, expand, troubleshoot, or port web-based applications to take advantage of the latest advances in web technology.
Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server and offers a centrally administered web gateway that acts as a one-server solution for an array of security features such as an application and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, allows customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to lower expenses and enhance availability. Progent's Microsoft-certified consultants can assist your company to design and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also assist you to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
If your company does not need urgent online support but expects to require assistance with your information system in the near future, you can save time and money and guarantee that the right IT skill will be ready when you need it by getting in touch with a Progent sales specialist and signing up as a customer. For details, phone 800-993-9400 or send email to information@progent.com.
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of the time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it.
Progent's Wi-Fi site survey and predictive modeling assist you to design, deploy and troubleshoot a Wi-Fi network optimized for your facilities, providing your business a wireless solution that delivers the coverage, speed, density, QoS, security, and hand-off capability your business needs. Wireless site survey services from Progent include remote predictive analysis for planning a wireless network and on-premises survey services for validating, optimizing, and debugging a functioning Wi-Fi network.
Progent's Cisco-certified wireless integration consulting experts can help you to configure, manage, and debug Cisco wireless products including Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
Progent's certified ISA Server consulting experts have extensive experience developing ISA Server-based security installations for information systems with multiple offices, remote workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to help your small business in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your information security needs without overly limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's Microsoft-certified consultants can help businesses of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your company to migrate from an older version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to optimize and troubleshoot your current SCVMM environment to make sure you get maximum return on investment.
Microsoft 365, formerly branded Office 365, is Microsoft's expanding family of client productivity apps and cloud-hosted services offered on a subscription basis. Microsoft 365 apps and cloud-based services are offered in a variety of subscription plans intended for markets from students and households to enterprises. Progent can provide fast and easy online access to specialists with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can help you to understand the wealth of subscription options available with Microsoft 365 and integrate your network with Microsoft 365 so you derive maximum business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and manage hybrid solutions that transparently integrate local and cloud products and services.
The Helpdesk service delivery model used by Progent's Technical Response Center gives small businesses an effective option to reliance on independent service individuals by offering extensive expertise accessible to multiple engineering teams, optional round-the-clock access to urgent assistance, fast escalation to appropriate engineers for handling the most complex issues, service consistency and reliability, prompt follow-up enforced by veteran support managers, a selection of convenient techniques for initiating service tasks, and excellent process transparency enabled by ticket updates and accessible through a web portal.
Progent's CISSP-premier cybersecurity experts can assist businesses of all sizes with any facet of IT security. Progent can implement cost-effective cybersecurity systems that protect a small business against advanced malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid networks that support local, online, and mobile users accessing network resources spread across a mix of physical sites and public and private clouds.
The server cluster technology built into the high-end editions of Microsoft Windows Server 2008 is dramatically redesigned to simplify the installation, configuration, and administration of clusters that offer greater levels of network availability, security, performance, and versatility. New or enhanced features include automated cluster Validation, easier setup and installation, improved cluster management, redesigned cluster infrastructure for increased availability, better security and quorum models, minimization of failure points, more storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can help you assess the advantages of Windows clustering, design and implement an installation, train your IT personnel to administer your failover clusters, deliver continuing consulting and technical help services, and create and test a disaster recovery plan.
Progent's Windows 11 experts can provide a variety of services for Windows 11 such as cloud and hybrid solutions, mobile management, teleworker access, data and identity security, automated provisioning, and Call Center support.
Progent provides national remote phone support and consulting services for businesses who run macOS and OS X networks or whose information systems include a mix of Mac and Microsoft Windows technology. Progent's experts offer Apple macOS and OS X clients a variety of IT services such as desktop assistance, upgrading to the current edition of macOS from other earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Online network consulting provides optimum leverage for your information technology dollar by extending user productivity and limiting the hours charged for network analysis and repair. Sophisticated remote access tools and experienced service specialists and engineers combine to enable Progent to solve most network issues without wasting time and money by traveling to your location. In the vast majority of cases your network issues can be dealt with by telephone or through a mix of telephone help and online network analysis. Progent can offer the services of Cisco CCIE network engineers and CISM certified security professionals to help you with the most difficult network issues.
Progent's Cisco CCIE-certified wireless infrastructure experts offer online or on-premises integration and debugging services to help your organization to design, implement, upgrade, optimize, manage and troubleshoot Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to build an enterprise-wide connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, location and setup of Aironet Wi-Fi access points to work with your unique workplace design, building structure, and expected workloads.
Progent can provide expert help for each step of your Microsoft Exchange 2010 migration including outsourced or co-sourced project management services, site readiness preparation, project design and documentation, specification of all new software licenses and hardware needed, recommended vendor sourcing, pilot verification at client location or at Progent's testing facility, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the old servers, and training for client's IT group and end users.
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting messaging systems for businesses in the and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email system features protection, service continuity, easy access for off-site and mobile users, time-saving management utilities, and seamless integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016, Microsoft Exchange 2013, Exchange 2010 Server, Microsoft Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 2K Server. Progent can also help small or medium businesses to migrate to MS Exchange 2016 Server or MS Exchange 2013.
Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, tune your infrastructure for local, multi-site, cloud-based, and hybrid environments, train your IT support, team, develop an enterprise-wide security strategy, streamline network management, help with application development, and generate and validate a DR/BC plan.
Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, monitor and guard your IT environment, assist with settlement negotiations with a threat actor, and rebuild a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.