Progent's Shared Help Desk service allows your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
ProSight Reporting is an expanding family of real-time reporting utilities designed to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Technical Response Center provides national extended hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer after-hours phone support and online secure computer connection to troubleshoot and resolve network problems rapidly and economically. The scope of technical expertise available from Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult network issues to qualified experts as required. For critical problems, the Technical Response Center endeavors to respond to your call for support in less than one hour.
Progent's experienced Cisco IT security consultants offer high-level PIX and ASA Firewall consulting support covering architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and safe access services. Ranging from economical, plug-and-play desktop appliances for small and home businesses to modular enterprise-level products, Cisco PIX and ASA Firewalls provide a high level of protection, performance, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, minimizing common OS-specific security holes.
System Center Configuration Manager automates application and device deployment and updating, simplifies security and compliance settings management, inventories network assets, protects against corporate data leakage, performs health monitoring, enables secure self service, and offers a common control mechanism for managing multi-OS ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can help your organization with any facet of designing, implementing, using and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid networks.
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security experts. GIAC certifications are acknowledged by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer expertise with any of the security services addressed within GIAC accreditation such as evaluating infrastructure vulnerability, incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
Progent offers online and onsite consulting to assist you with any aspect of business intelligence reporting from debugging or enhancing reports to designing and implementing an advanced business intelligence solution. Progent's BI consultants can help you to maintain your current reporting environment, assist you to migrate reports and databases from a legacy reporting platform to a current one, and provide as-needed remote training tailored to your individual requirements. Progent's business reporting consultants can provide experience in the leading business intelligence reporting and visualization platforms such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Builder.
Progent can help your company to design and implement an efficient migration from a UNIX-based information system to a network powered by Microsoft Windows and suited for running Microsoft's familiar office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can show you how to preserve your information and minimize business discontinuity by designing an efficient transition plan that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include analysis of existing infrastructure, transition strategy and testing, MS Exchange migration expertise, information and application porting, and processor and storage system transition and consolidation.
Progent can provide advanced online support to help businesses integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can assist you to plan and carry out an efficient migration from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services for both on-premises and Azure resources.
Progent is one of the most experienced network consulting companies for designing email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small and mid-size companies get all the benefits of Microsoft Exchange Server 2000 under typical situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Progent's ProSight family of managed services are geared to provide businesses who maintain minimal internal IT administration and support staffs with affordable help from world-class management platforms and technical expertise. Advantages of Progent's ProSight catalog of managed IT services include fixed network maintenance expenses, smart automation of common management tasks, ongoing absorption of the latest information technology, smooth migration from legacy systems to current solutions, close fit between information technology with strategic goals, guidance from veteran network consultants, and allowing management to focus on business issues rather than ever-changing information technology.
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and maximum availability for key workloads by providing centralized, mixed-platform tracking of physical and virtual infrastructure installed throughout local datacenters and cloud environments. Progent's consulting group can provide advanced online and onsite support to assist businesses of all sizes to plan, implement, optimize, enhance and repair SCOM 2016 solutions. Progent can assist your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from different IT infrastructure monitoring products, or combine a variety of monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.
A centerpiece of Progent's NOC is its powerful integration of NinjaOne RMM, a comprehensive remote monitoring and management solution which enables automated alerts and streamlined incident response.
Progent's managed services for patch management provide organizations of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your servers, such as scanners, network infrastructure appliances like switches and Wi-Fi APs, and IoT devices such as sensors and health monitors.
Progent can help you to design, deploy and troubleshoot a backup solution built around MSP360 software. MSP360 offers file or image backup/recovery for virtual machines and physical machines, supports all leading public clouds, and permits you to create a data protection solution with a minimum Recovery Time Objective and a defined RPO. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup environment to protect against data loss caused by human miscues, system glitches, malicious users, and malware assaults such as ransomware. For more information, see ProSight DPS 360 Backup solutions.
Progent's ProSight Virtual hosting services offer small companies a variety of benefits such as reduced capital expenditures, reductions in operational expense, better executive focus, enterprise-class security, greater availability, and regulatory compliance.
Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in important areas including secure multitenancy, agile infrastructure, cloud readiness, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can assist your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to reduce network costs and improve availability.
E-Mail Guard from Postini offers continually upgraded spam and virus blocking, content filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and support specialist. If your organization is too small to purchase for a standard Postini license, you can still have the use of Postini's Perimeter Manager services through Progent's E-Mail Guard anti-spam and virus protection aggregation program. Progent's certified e-mail security professionals can show you how to develop an email security strategy that features anti-spam and antivirus services and policies.
Progent's Microsoft-certified Windows Server 2022 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with an on-site installation of Windows Server 2022.
Progent's expert application designers and software developers can help your business to create enhancements to Microsoft GP that address the special requirement of your organization without losing the advantages of Windows integration. Progent can also offer expertise with a variety of development tools that can be utilized to create integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Microsoft 365, previously called Office 365, is Microsoft's expanding family of client productivity apps and cloud-hosted services offered on a subscription basis. Microsoft 365 programs and cloud-based services are offered in an array of product bundles intended for markets from individuals and home offices to enterprises. Progent can provide quick and easy remote access to consultants with expertise in Microsoft, Mac, iOS, and Android platforms. Progent can assist you to evaluate the wealth of subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 so you derive maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid ecosystems that transparently combine on-premises and cloud resources.
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants can provide a broad variety of remote support services to assist you to plan, program, test, deploy, manage, and troubleshoot business applications based on any version of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to upgrade your legacy Excel applications to the latest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Google Android phones and tablets, and fix compatibility problems between different releases of Excel. Progent can provide on-demand support to clients looking for a fast fix to a stubborn issue associated with Office Excel and Progent also offers comprehensive project management support for migrating or creating mission-critical applications built on Office Excel. Progent's cost-effective webinar training for Office Excel can be customized to meet the special requirements of individual users or teams.
Exchange 2013 Outlook Web App Online Technical Support
Progent imposes no startup charge and requires no monthly commitment for services delivered during regular business hours. Progent's one-minute granularity avoids big bills for fast repairs so you will not be tempted to allow simple problems to fester.
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Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management solution that includes machine learning technology and expert services to provide cutting-edge endpoint detection and response (EDR).
Progent's ProSight Active Security Monitoring (ASM) utilizes next generation behavior-based machine learning tools by SentinelOne to guard endpoint devices as well as physical and virtual servers against recognized as well as zero-day ransomware variants such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Progent's Power BI consultants can help your business to design, deploy, manage, enhance or troubleshoot your Power BI solution. Progent can also help you to prep your source data for Power BI visualizations. Progent can show you how to implement and administer an on-premises, cloud based, or hybrid architecture for Power BI.
Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management team, develop an enterprise-wide security strategy, automate IT administration, help with application development, and build and test a DR/BC plan.
Progent's Microsoft and Cisco-certified consulting engineers can help you to assess the value of Microsoft Exchange 2010 for your business and can help you to plan and carry out an efficient migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will provide quick payback by increasing your productivity, lowering the expense of hardware and support, simplifying administration, and integrating your vital communications technologies.
Progent offers rapid online access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE consultants can link to your environment using advanced remote support utilities to provide fast and affordable troubleshooting and remediation of urgent network issues.
Progent's Helpdesk outsourcing and co-sourcing services help companies to cut costs, improve output, and adapt immediately to fast-changing economic circumstances.
Progent's support services for patch management offer organizations of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your servers, such as printers, network appliances such as switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and robotics.
Progent can provide affordable online consulting to assist businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for expandable high-performance storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design, testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to create cloud-based or hybrid cloud ecosystems that efficiently integrate Amazon AWS cloud services. Progent can provide as-needed consulting to assist you to overcome technical roadblocks or Progent can provide project management outsourcing to help you move to the Amazon AWS cloud on schedule and within budget.
Progent's webinar training classes provide small businesses the cost savings, convenience, and versatility of web-based learning plus the proven training methods of seasoned teachers who employ sophisticated collaboration software to reproduce live, interactive learning environments. Progent can provide webinar education for popular desktop applications including elements of Microsoft Office such as Microsoft Office Excel, Word, PowerPoint, and Outlook: Dynamics accounting and management solutions including Microsoft Dynamics GP (Great Plains); as well as other leading desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Progent's Microsoft-certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your company, create pilot programs and rollout strategies, integrate Windows Server 2008 with your network infrastructure and applications, train your IT personnel how to run enhanced administration utilities, and provide continuing consulting and technical support via affordable options such as Help Desk Call Center service and online technical support.
Progent's company culture will make you a more capable consulting professional by enhancing your technical skills and increasing the satisfaction of your clients. Progent delivers this commitment by recruiting the top professional talent for you to operate with, providing a state-of-the-art system infrastructure, using custom software utilities to enable the maximum quality of support, and by streamlining our business models for attracting and keeping clients.
Progent's consultants can provide Mac users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and email help, network protection services, and one-on-one education. Progent can assist businesses to migrate to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent can also assist you with Apple iPhone integration and Apple iPad management, or moving to Apple's iCloud services. For computer networks built exclusively on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of designing, integrating and maintaining a network environment that is available, secure, efficient and aligned with your company's business goals.
Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and PSTN voice communication. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and simplify management through integration with Windows AD. Lync 2010 can also reduce expenses by eliminating Voice-over-IP hardware and subscription services, PBX gear, or legacy teleconferencing technology. Progent's certified IM and Presence consultants can provide online and onsite support services to help you to manage and repair your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist you to design and execute an efficient Skype for Business migration.
Progent's Microsoft-certified Windows Server 2022 experts can assist your company to design and carry out an efficient migration to Windows Server 2022 that features high availability and that is based on a self-hosted deployment model or a hybrid deployment model that combines cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified management and automation of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and execute an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to build and centrally manage IT environments that span local offices, data centers, and cloud resources.
Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Online and onsite evaluation and upgrade support for Microsoft Windows 10 offered by Progent include Return on Investment estimates, project management, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile management, teleworker access, data and identity security, automated deployment and management, network optimization, wired/wireless convergence, disaster recovery planning, group and personal training for network management personnel and users, and ongoing technical help.
Progent provides nationwide remote help and consulting services for businesses who operate networks powered by versions of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft products. Online IT help provides optimum leverage for your information technology budget by extending user efficiency and shortening the hours charged for computer repair services. Sophisticated remote access tools and skilled technicians and engineers allow Progent to handle most network issues without squandering time and expense by going to your location. In most of situations your IT problems can be dealt with over the phone or via a combination of telephone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM certified security specialists to assist with the most difficult system problems.