VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent offers nationwide urgent technical support and troubleshooting services for businesses who run Solaris networks or whose information systems include a combination of Solaris and Microsoft Windows products. Remote IT help provides optimum return for your IT dollar by preserving client efficiency and shortening the hours billed for network repair services. Advanced remote access utilities and skilled service specialists and engineers allow Progent to handle the majority of network issues without squandering time and money by traveling to your site. In most of cases your IT issues can be dealt with by telephone or through a combination of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISM premier security specialists to assist you with the toughest system issues.
Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business advantages of upgrading to SQL Server 2017 and can help you to plan and carry out a cost-effective migration of your databases and applications to any network architecture including local, cloud-hosted, or hybrid. Progent's consultants can provide online or onsite support services ranging from as-needed design assessment or troubleshooting to end-to-end project management to ensure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
The QTS Internet Data Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS data center as a colocation facility or if your company is planning on moving your primary or disaster recovery equipment to the Herakles data center, Progent can provide a variety of cost-effective services including data center relocation, equipment installation and upgrades, infrastructure optimization, comprehensive project management services, virtual server expertise, offsite monitoring, streamlined network administration, software development, disaster recovery/business continuity planning, security assessment, and the support of the Progent Test Lab.
Progent can help small and medium-size companies to implement IP voice technology to give their at-home employees the benefit of seamless extensions of the company phone infrastructure.
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by each staff member to every client. The practice of documenting and archiving support activity results in more effective service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Progent offers remote and on premises expertise to help you with any facet of BI reporting from troubleshooting or modernizing reports to designing and implementing a comprehensive business intelligence solution. Progent's management reporting experts can help your company to maintain your existing BI system, assist you to migrate databases and applications from a legacy reporting product to a current one, and deliver custom remote mentoring to meet your individual requirements. Progent's business reporting consultants offer expertise in the leading business analytics reporting platforms such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
For enterprise project management assistance, Progent offers access to senior IT experts with years of background in IT management, application development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to assist enterprise clients follow best practices to ensure that strategic projects are successfully completed on time and on budget.
Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Support services are offered at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to design specialized line-of-business programs and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting consultants can show you how to design reports that let you track your business more effectively, turning uncooked information into valuable understanding of your company and customers.
Progent offers fault tolerant load balancing consulting that addresses system load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching products such as F5 Networks 3DNS. fault tolerant load balancing technologies for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Engine and ACNS, and F5 Networks 3-DNS.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner and more secure AD implementation. Both versions also offer the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include simpler network management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability.
Progent's Experts Group offers support in key areas including Macintosh integration and applications; Consulting for Linux-based, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Mission-critical and specialized program help; Chief Information Officer, business analyst, and project logistics services; Special program development and deployment; Web, electronic business, Electronic Data Interchange, and customer information portal design and integration; DBM management and performance consulting; Business intelligence expertise; and Telecommunications architecture consulting.
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it.
Remote Technical Support Microsoft Exchange 2016 Upgrade Planning
Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the forefront of IT service, performing a broad variety of IT projects for an extensive mix of clients. Each Progent support professional shares a refined collection of individual best practices that are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for using computer knowledge to repair actual IT problems rapidly.
Progent's certified Windows Server 2003 consultants can provide computer help and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, administration, and maintenance offerings include network design, deployment, project management, on-site and remote technical support and repair, Call Center services, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical devices.
Progent's Windows 11 experts can provide a variety of services for Windows 11 including cloud and hybrid solutions, mobile device management and synchronization, at-home workforce access, security and compliance, automated deployment, and Help Desk Call Center services.
Progent's Microsoft consultants can help you to evaluate the benefits of Microsoft Lync Server for your business and can assist you to design and carry out an installation of Microsoft Lync Server that centralizes the control of IM and Presence and increases the productivity of your office employees, telecommuters, and mobile workforce. Progent can also assist your company to carry out an efficient migration to Lync Server 2010 from Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint, and Microsoft SQL Server, show you how you can use Lync Server 2010 to improve the team-computing capabilities of Microsoft Office programs, and offer online seminars and ongoing technical support for Microsoft Lync Server 2010 and other Microsoft technologies.
Microsoft Windows Server Update Services enables information technology managers to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support staff can completely and effortlessly manage the installation of patches that are published through Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's computers, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container that makes sense for your network environment.
Progent is a leader in affordably providing world-class IT support to small companies. Progent's success in handling the IT service requirements of the chronically underserved small company market is the combined outcome of major technical and operational innovations that have removed much of the traditional costs out of managing network support, added unmatched professional expertise into the IT service mechanism, and significantly streamlined the solution cycle.
Progent's Windows 11 consulting experts offer a variety of services for Windows 11 including Microsoft 365 integration, mobile management, at-home workforce connectivity, data and identity security, centralized deployment, and Help Desk support.
If your company has a Sun Solaris network or a multi-OS network, Progent's CISM and ISSAP-certified consultants can help your entire enterprise in a wide array of security areas such as security administration procedures, security architecture and models, access control systems and techniques, software development security, operations security, physical security, communications, infrastructure and web security, and workplace recovery preparedness. CISM and CISSP define the core skills and worldwide standards of knowledge that information security professionals are expected to master. These certification offer executive management the confidence that those who have earned their CISM or ISSAP qualification have demonstrated the experience and theory to deliver effective security management and engineering services.
Progent's UNIX platform support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient one-stop source to show you how to build and manage a protected and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Mandrake.
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have specific Exchange mailboxes hosted on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help your organization with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on time and on budget.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of technical tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices that are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for using technical knowledge to resolve actual network problems rapidly.
24-Hour Technical Consultant Chief Information Officer CIO Outsourcing
Progent offers the part-time services of a seasoned Chief Information Officer to provide a broad perspective to help you pick and support network technology appropriate for your current needs and that can be a solid basis for your future growth. Progent's part-time or temporary Chief Information Officer services offer financial leverage to organizations trying to optimize the impact of their IT investment but who are without the budget or unwilling to add one more high-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable staff of engineers certified to maintain all major operating systems and networking technologies plus a broad range and business software, Progent is in a unique position to provide objective recommendations as well as advanced technical support for building and maintaining information solutions that fit the special needs of your business.
Progent's ProSight portfolio of managed services are designed to offer businesses who have minimal internal network administration and support staffs with low-cost access to enterprise-class management platforms and technical experts. Advantages of the ProSight catalog of managed services include flat-rate network maintenance expenses, automation of common administrative processes, ongoing adoption of new information technology, graceful transition from older systems to modern solutions, close fit between computer technology with strategic objectives, guidance from veteran IT consultants, and freeing up management to focus on business issues instead of ever-changing network technology.
Progent's Shared Help Desk service allows your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the top shared PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Microsoft-certified consultants have two decades of experience providing e-mail and integrated telecommunications/email solutions for businesses. Progent offers economical Microsoft Exchange 2007 Server support services to strengthen email security and virus protection, provide fault tolerant email, and facilitate remote and wireless email access. Progent's Microsoft Exchange consulting and support offerings can aid you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Stealth intrusion testing is a key part of any overall network security strategy. Progent's security experts can run thorough penetration tests without the knowledge of your organization's internal IT staff. Unannounced penetration testing uncovers whether existing security monitoring systems such as intrusion detection alerts and event log analysis are correctly set up and actively monitored. Progent can implement ongoing automatic PEN testing to map your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, compromised credentials, missing patches, and dangerous IT product defaults can be chained together by threat actors into the multi-vector attacks common to the latest strains of ransomware.