Additional Topics of Interest

Service Reports Online Troubleshooting
Tracking Service Costs On-site Support

Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to each client. The practice of detailing and organizing support activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.

Live Communications Server 2007 Consultants
Microsoft Live Communications Server Professionals

MS Communications Server provides IM and Real Presence as part of an extensible, enterprise-grade package featuring enhanced protection, seamless compatibility with additional Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from cost savings and elevated operational efficiencies, enhanced individual productivity, and stronger IP protection with this easy-to-administer, highly available IM platform. Effective implementations of Office Communications Server call for extensive planning and thought before roll out. Progent's Microsoft-authorized consultants can provide the skill needed to realize all the advantages of Microsoft Office Communications Server throughout your entire corporation.

MCSE Expert Certified SMS Server Migration Consulting
SMS Migration Remote Troubleshooting

Progent's Microsoft-certified consultants provide small and medium size businesses world-class consulting support for SMS Server and System Center Configuration Manager, Microsoft's solutions for update and configuration automation. Configuration Manager 2007 is Microsoft's new name for the update management solution formerly known as Systems Management Server. Configuration Manager provides a range of new features to SMS Server such as comprehensive automation, integrated Windows Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progent's Microsoft certified engineers can help you use SMS 2003 or Configuration Manager effectively for streamlined OS and application software deployment, security patch administration, software tracking, and licensing reconciliation. Progent's consultants can also help you to move smoothly from SMS Server to Configuration Manager 2007.

Multi-site Network Integration
Outsourcing Hosting Facility

For large businesses, Progent can supplement in-house network support groups by providing extensive background in deploying key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branches, Progent can act as a transparent nearby supplement of corporate network management. Progent's enterprise consulting services include company-wide security, remote branch office support, system design, Sarbanes Oxley conformance, project planning, and top-level support for multiple location office environments powered by Enterprise Windows 2003. Progent can provide on-site consultants and technicians to help with a site move or office move, or a system architect to assist with setting up or using an Internet Data Center or co-location site.

Professional IP address management
Consult infrastructure documentation management

ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of the time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.

Ransomware Recovery Consultant
Remote Network Monitoring Consultant Services

Progent's ProSight portfolio of managed IT services are geared to provide businesses who maintain minimal internal IT support staffs with low-cost help from world-class management platforms and technical experts. Benefits of the ProSight catalog of managed services include fixed network management expenses, automation of routine administrative processes, ongoing adoption of new information technology, smooth migration from legacy systems to up-to-date solutions, improved alignment of information technology with strategic objectives, access to seasoned network experts, and allowing management to concentrate on business rather than ever-changing network technology.

Onsite Technical Support Data Center Colocation
Specialist Hosting

Progent's data center support services are designed for companies with equipment located at IDCs or data center colo hosting sites and requiring on-demand on-premises assistance at the colo site plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a complete array of Internet Data Centers and data center and colocation support services such as network architecture analysis, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, development and installation of non-stop systems, architecting and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server clustering configurations.

Database Application Development Consultants
Database Administration Consultant

Progent's Microsoft-certified relational database consultants offer businesses of any size online DBA and programming services for leading RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Services available from Progent include software installation and configuration, application design and coding, administration support, replication and synchronization strategies, capacity planning, performance optimization, migration, information security, backup/restore options, problem solving, and webinar training.

Work at Home Consulting Services
Telecommuter Services Engineer

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