Microsoft Small Business Server is an affordable collection of essential servers that provides the foundation for a feature-rich but manageable IT network. The inter-connectivity requirements of the Microsoft .NET functions bundled with Small Business Server calls for a network expert with real-world expertise and broad experience in designing and building cohesive and comprehensive business technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This expertise assures you success in deploying, administering, and servicing network solutions based on the SBS line of servers and programs.
Progent offers several basic kinds of Helpdesk services : Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts offers your clients convenient access to a dependable support group with extensive experience delivering phone support and online repair for IT systems based on Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive image as a key contributor to business performance. Progent's target is to resolve and not merely report problems.
Progent's Cisco-certified CCIE network consultants can assist your business to configure, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software consulting.
24x7 Technical Support Services Microsoft Software Update Services WSUS Specialist
Microsoft WSUS allows IT administrators to install and track the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the distribution of patches that are published through Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial setup of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your system environment.
Progent's Microsoft Premier professionals can provide expert consulting for major deployments of Microsoft Exchange. Progent's experts can help you plan multi-site Exchange installations or upgrades and can provide onsite personnel to help enterprises with deployments of Exchange Server 2007 in the or any region covered by Progent's engineers.
Progent's Duo services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other personal devices.
Progent's Microsoft-certified consultants offer online or in-person support to assist organizations of any size to plan, deploy, manage, and repair a backup/restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older releases of SCDPM or from a different backup system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed support for resolving particularly challenging issues, or comprehensive project management support. Progent's consultants can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every staff member to every client. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
If you are producing UNIX-based applications in an environment that includes MS Windows-based processors, desktops, and office productivity products, Progent offers full-service information technology outsourcing that frees you to concentrate on your area of strategic know-how without the continual distraction of maintaining your company information system. By using smart server monitoring and by providing remote and on-site assistance as your company needs it, Progent represents an affordable alternative for maintaining an IT system that features high availability, protection, and performance. Progent's developer support offerings feature comprehensive it outsourcing, virtual infrastructure, remote and on-site support and troubleshooting, 24x7 monitoring services, and Contact Center services.
Progent's UNIX family support experts offer small and mid-size companies and developers help with managing and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered networks. Progent can give your business contact with UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of experience provides you with an easy one-stop source to help you build and maintain a protected and reliable mixed-platform connectivity and communications infrastructure that supports UNIX and Microsoft interoperability by integrating Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent’s professionals offer expertise in a variety of disciplines relevant to mobile connectivity including system architecture, wireless data synchronization, wireless protection, mobile email, Windows Mobile, RIM Blackberry, and mobile application programming. Progent's Microsoft and Cisco certified professionals can save your company work and expense by applying their wireless experience to show you how to choose and integrate mobile connectivity technologies that make sense for your business. Progent can also tune your IT infrastructure so that mobile data devices work better.
Progent's ProSight Email Guard uses the technology of top information security vendors to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.
Altaro VM Backup software provides small and mid-size organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, item-level recovery capability for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for handling larger deployments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each staff member to every client. The practice of detailing and archiving service records allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of vital service information.
Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration plans, tune your network for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT management, team, create a corporate-wide security strategy, streamline network administration, assist with application development, and build and validate a disaster recovery/business continuity plan.
Progent's network professionals can help you analyze the possible advantages of Hyper-V-based virtualization for your company, perform pilot implementations to verify Hyper-V's compatibility with your line-of-business software, evaluate your network and server infrastructure for smooth performance with virtual server solutions, help you in migrating to Windows Server 2008 and setting up Hyper-V, train your IT staff to track and administer Hyper-V, provide expert consulting support for enhancing the protection of your virtual servers, design and validate disaster recovery processes that maximize system availability, and deliver continuing consulting and technical support including affordable remote troubleshooting and turn-key Help Desk services.
Progent's managed services for software/firmware update management provide businesses of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoints printers and scanners, network infrastructure appliances such as switches and Wi-Fi APs, and Internet-of-Things devices like sensors and robotics.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.
Progent's consultants can provide Apple macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Entourage and email help, security services, and one-on-one training. Progent can help clients to upgrade to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can offer help with Apple Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone support and Apple iPad management, or moving to Apple's iCloud services. For business networks based exclusively on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of planning, integrating and supporting a network infrastructure that is reliable, secure, fast and aligned with your organization's business goals.
Progent offers one-on-one training designed for people who want to expand their understanding of the Apple macOS and OS X platform, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar training for macOS and Mac OS X applications.
Progent's service experts in Mac and Windows technology can show you how to combine Apple Macintosh and Windows systems into seamless networks with resource sharing and workgroup support. Allowing productive co-existence among a variety of servers and workstations powered by Mac OS and Windows requires broad knowledge of and background with Mac and Windows products. Progent's background in Windows and Macintosh consulting makes it possible to offer expert support to companies that depend on these technologies to keep their strategic edge. Progent's consultants can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
Progent's background delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools make it possible to design custom line-of-business applications and eCommerce solutions that operate seamlessly with Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can help you create reports that let you analyze your business more thoroughly, transforming uncooked information into useful understanding of your business.
Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 including designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Microsoft Dynamics GP/Great Plains 2010 financial software is a full-featured business management and analytics platform that integrates information and processes across your business, communicates seamlessly with other solutions, and brings together workers, customers and suppliers regardless of time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order control, eCommerce, HRM, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can help you set up and maintain a robust, protected server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your company benefit from the full potential of Microsoft Dynamics GP 2010.
Microsoft Mac Office allows Mac users to run the world's most familiar office productivity programs. Progent's Apple-certified Mac consultants can help you set up Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who run Windows. Progent's consultants have experience with both Mac and Windows technology and can provide service for networks that mix Apple Macintosh with Windows systems with complete resource sharing, or networks which carefully limit sharing between Apple Mac and Windows systems.
If you have a company information system with 10 to 50 network clients, Progent's computer outsourcing services free your company from over-reliance on single independent consultant while giving you cost-effective and dependable access to high-quality technical expertise. By delivering IT consulting service when you need it, offering advanced expertise for key applications, offering unique support such as automated server monitoring, and charging only for support you receive, Progent offers you an economical way for optimizing the productivity of your small business information system. Progent is the intelligent way for small businesses to build and support a robust and safe information system and to have quick access to the experienced consulting ordinarily restricted to enterprises who can afford a sizeable internal IT organization.
Lync Server 2013, now called Skype for Business, enables businesses of all sizes to build a manageable and secure communications environment that permits a BYOD computing style with instant messaging, real-time presence, web meetings with app sharing, as well as IP and PSTN telephony enabled for a broad assortment of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can help your company to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your present and future plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your management team and users. Progent has in-depth expertise in key pieces of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft Office and Microsoft 365 applications such as Outlook clients and PowerPoint.
Progent's certified professionals can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration plans, optimize your network infrastructure for local, multi-site, cloud-based, and hybrid environments, train your IT management staff, develop a corporate-wide security plan, automate IT management, help with application development, and build and test a disaster recovery/business continuity plan.
Small to middle size companies can now enjoy all the advantages of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Certified IT support experts. With Progent's affordably priced IT service packages, small organizations can choose a simple Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to provide small business information systems world-class reliability, protection, and performance.
Cisco Unified Communications Manager, originally branded CallManager, functions as the foundation of Cisco's communications and collaboration solution. CUCM and Unified Communications Manager Express provide a borderless IP-PBX by integrating closely with apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's Cisco-certified consultants can deliver efficient and affordable remote and on-premises support to help organizations of any size to create and maintain Unified CM environments by providing Cisco Unified Communications Manager integration and troubleshooting services that deliver optimum productivity. Progent's consultants can help with any aspect of Unified Communications Manager setup and debugging in areas that include integrating Voice over IP phones and Video phones, reviewing dial plans, configuring SIP connections and PSTN calling, installing ISR routers with CUBE support, creating Cisco UCS server clustering solutions for survivability, performance tuning, and integration with Exchange Server and Skype for Business.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates more than a quarter century of experience assisting manufacturing, distribution and service companies to manage supply chains and streamline key processes to get products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with over two decades of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises services that spans from occasional advice to comprehensive solution design and project management. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, CPQ, web site integration, technical support, ETL, Excel and SQL integration, training, and DBA services.
Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer online or on-premises integration and troubleshooting support to assist your organization to design, implement, update, optimize, administer and debug Aironet wireless AP environments of any size or architecture. Progent's Cisco wireless controller experts can also assist you to combine your wireless ecosystem with your wired network and cloud-based resources to build a seamless enterprise connectivity foundation that is easy to administer and expand. Progent also can provide affordable wireless site surveys to help you to determine the most efficient selection, location and configuration of Aironet Wi-Fi access points to work with your unique office layout, building structure, and expected network traffic.
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Small businesses who work with trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Progent offers the expertise of certified engineers as well as experienced database application developers, database administrators, project management experts, Cisco-certified network architects, business continuity specialists, and data security consultants to assist you to evaluate the potential advantages of SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and configure a cost-effective and safe IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Progent offers expert help for every phase of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management services, site prep, project planning, specification of new software and equipment needed, recommended vendor sourcing, pilot testing at customer site or at Progent's testing facility, managing temporary coexistence of Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the old system, and training for client's IT group and users.
Network monitoring commonly entails tracking a system's resource utilization in order to identify data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that work under Linux or UNIX and can be deployed to monitor multi-OS networks where UNIX and Windows operate together. Progent's system support engineers can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's Linux support professionals provide small businesses and developers assistance with administering and supporting UNIX/Linux and Solaris networks that coexist with Microsoft-based products.
Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management platform that unifies data and operations across your company, communicates seamlessly with other applications, and brings together workers, clients and vendors regardless of time or place. Designed for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for financials, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to install and maintain a reliable, protected computer and network infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics GP 2010.
System Center Configuration Manager 2016 automates software provisioning at scale, centralizes security and compliance settings management, inventories network resources, protects against company data leakage, provides network health reporting, enables safe self service, and delivers a single point of control for administering mixed-operating system networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can assist you with any aspect of designing, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.
If you need help writing, enhancing, or troubleshooting business aplications for Microsoft Windows, Linux, or the Web, Progent’s team of programmers, relational database designers, and project managers can help make sure you get the project completed on time and within budget. Progent's experienced software developers offer affordable and expert online help for jobs as small as creating Vidual Basic scripts for Excel or as challenging as rolling out line-of-business RDBMS applications built on Microsoft SQL Server or MySQL.
Progent's certified information technology consultants offer Windows Server 2016 integration consulting to help organizations of any size to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Microsoft Dynamics GP can help you grow and control your business better by delivering easy availability of decision-driving data and a fast ROI. Microsoft Dynamics GP confers important business benefits such as its ability to extend the reach of your organization, manage your accounting, automate financial processes, standardize processes throughout your company, refine inventory control, enhance order accuracy, expand revenue and shorten lead-time, and maximize cash flow. Progent can show you how to configure and manage a robust, safe server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to make sure you derive the full benefits of your Dynamics GP software.
Cisco's security and remote connectivity technology for small to mid-size businesses represent a complete array of easy-to-administer protection products to help you protect your entire information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and VPN solutions. Progent's expert staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and CCNP qualifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that align best with your corporate objectives.
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network experts can help you to maintain your current PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, tune, administer and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Progent's certified Windows Server 2019 consultants can assist your organization to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers significant improvements in capacity, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.
Progent's consultants can provide remote and onsite consulting services for organizations of all sizes to assess the costs/benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Microsoft or Microsoft 365; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate other collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can assist you create and verify a security strategy for your Skype for Business solution that meets regulatory standards.