Progent's Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's ransomware consultants can help you to evaluate your ransomware defenses, remotely monitor and protect your IT environment, assist with negotiating a settlement with a threat actor, and rebuild a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery plan in case of an IT network catastrophe. Progent can show you how to develop a comprehensive disaster recovery strategy that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, high-availability network solution that addresses reliability issues involving a wide array of network technologies and procedures.
Progent's private cloud hosting enables small and midsize businesses to run mission-critical applications like Microsoft SQL and Exchange from a secure Tier III data center on fully redundant equipment with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup replication and restore. Smaller organizations can use Progent's private cloud hosting service to avoid major capital costs for the acquisition, maintenance, and management of network hardware and facilities while achieving the highest levels of system reliability and physical security.
Progent can assist small and mid-size companies to implement network security protection systems and deliver response services required for telecommuters.
Progent's Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for intelligently connecting people, groups and information. SharePoint Server provides a central location for your workers or customers to connect to, organize, distribute and manipulate useful data, files, and applications and to communicate with one another. Microsoft SharePoint enables quicker and better decisions, more effective sharing across groups and more economical business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information they've created in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can help you to maintain your current SharePoint environment or migrate to the latest version of SharePoint.
Microsoft Windows Server 2008 R2 features outstanding levels of performance, protection, availability, expandability, and flexibility that improve output of on-site, remote, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective online engineering, troubleshooting, and training services to help you to plan, implement, and maintain Windows Server 2008 R2 in order to add substantial business value to your network.
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management platform that incorporates AI software and expert services to provide cutting-edge endpoint detection and response (EDR).
Progent's consultants can help you to design and implement a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity management across on-premises and Azure resources.
Progent's Microsoft certified professionals provide small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your business system from attack by outside and internal sources. Forefront TMG and ISA Server provide thorough inspection of Internet protocols such as HTTP, which enables these security platforms to uncover many threats that can elude ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT protection through experienced planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft engineers can assist your company to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.
Progent's ProSight family of managed services are intended to provide organizations who maintain small in-house network support teams with affordable access to enterprise-class management tools and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate network maintenance costs, smart automation of routine management tasks, continual absorption of the latest information technology, smooth migration from legacy systems to current solutions, close fit between computer technology with business objectives, guidance from veteran network consultants, and freeing up management to focus on business issues rather than ever-changing computer technology.
Progent can deliver a broad array of affordable services to help your business to install, integrate, repair, and administer desktop PCs and notebooks based on Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer onsite or online help for single machines or laptops or help you to design and implement a large-scale rollout of new or revised OS software and applications. Progent can also supply engineers and technicians to assist you to plan for and complete an office relocation or consolidation designed to produce the least possible disruption of your productivity.
Progent has been delivering SharePoint consulting services since the initial product was published over 20 years ago, and Progent has the scope of IT knowledge to help organizations of all sizes to design and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that add substantial business value to your information network. Progent's Microsoft-certified consultants can assist your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from older releases of SharePoint or from a different collaboration solution; determine if an on-premises, online or hybrid configuration is most sensible for your company; and pick the right edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in specific jobs related to your SharePoint 2013 migration.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Cisco Unified Communications Manager Express to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco SRST solutions for high availability.
Progent's Support Program for IT Service Organizations lets you take advantage of Progent's consulting engineers under your own brand as a transparent extension of your IT services staff.
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can include a purpose-built physical appliance built by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage hardware. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting support services to help you to plan, integrate, manage and troubleshoot a BDR solution based on Barracuda technology.
Progent offers national remote phone support and troubleshooting services for companies who run Apple macOS and OS X networks or whose IT systems include a combination of Mac and Microsoft technology. Progent's consultants offer macOS and OS X clients a variety of services such as desktop assistance, migration to the latest edition of macOS from earlier editions of Apple macOS or OS X, plus expertise with Mac application software. Progent can also help you with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud services. Online IT help offers optimum return for your information technology budget by preserving user productivity and limiting the time charged for computer analysis and repair. Sophisticated remote access utilities and skilled service specialists and consultants allow Progent to solve most IT issues without wasting time and expense by going to your location. In most of cases your network issues can be dealt with over the phone or via a combination of phone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP certified security professionals to help you with the most difficult system problems.
Progent's expert consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the experience to finish your project rapidly and economically. Progent's Microsoft Exchange 2007 help, repair, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
If you want to revamp your production web site, build internal websites for applications such as human resources or worker education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can provide skilled and experienced web designers. Progent's experts can also help you build and manage a safe, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to run your web tools.
Microsoft CRM helps mid-market companies nurture profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve selling success and offer steady, effective customer service. Progent can set up the optimal server and communications environment, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can help you combine Microsoft Dynamics CRM with your sales or customer support data.
Progent's wireless site survey and predictive modeling make it easy to plan, implement and debug a Wi-Fi LAN customized for your environment, providing you a WLAN that delivers the reception, speed, capacity, QoS, data protection, and hand-off ability your business needs. Wireless survey services from Progent include online predictive analysis for planning a wireless LAN and onsite survey services for confirming, tuning, and troubleshooting a functioning wireless network.
Microsoft Enterprise Mobility Suite Computer Consulting
Progent's Microsoft-certified SQL Server 2017 experts can assist you to plan and implement a smooth upgrade from your existing SQL Server deployment to SQL Server 2017.
Progent offers several essential kinds of Contact Center support : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Services, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft experts gives your customers instant access to a dependable technical resource with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft products. Progent's concentration is on giving the support Call Center a respected reputation as a solid contributor to business performance. Progent's target is to fix and not simply report problems.
Progent can help you to create, install and administer a backup/restore solution based on MSP360 Backup technology to protect your IT assets residing on any major public cloud. Progent can provide monitoring and remote management to protect against data loss resulting from human mistakes, software flaws, ill-intentioned insiders, and external attacks such as ransomware.
The experience of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft integration, ensures you success in selecting the edition and set up of Windows 2003 Server that matches best with your company's goals. Progent can also assist you with planning, deploying, managing and troubleshooting sophisticated information technology solutions powered by Windows Server, and can assist your migration from Windows 2000 or Microsoft Windows NT.
Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide economical remote and onsite consulting, application development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers plan and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud components into a cohesive information management solution.
Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless LANs by unifying the provisioning and management of wireless access points, optimizing wireless throughput by limiting the impact of radio frequency congestion, enhancing Wi-Fi availability with rapid auto-failover, and hardening data security by identifying threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest Wi-Fi controller technology.
Systems Management Server offers added functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software by making it easier to copy system images, manage mobile devices, and operate management tools. In addition to alerting you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT projects that cover areas that Feature Packs are designed to streamline. Progent's migration and upgrade services can minimize cost and reduce business disruption as you transition to new operating systems and applications. Progent's wireless engineers can help you define efficient processes and policies to manage PDAs and smart mobile phones so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security plan that incorporates policies, procedures and technologies to keep your IT computer system protected.
Progent's Meraki wireless access point consultants provide online and onsite support services to assist organizations of any size to design, install, maintain, expand or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can help you to set up and manage Cisco's Meraki-based wireless networks for environments that can range from a telecommuter's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as switches, ASR routers and firewalls to create a cohesive ecosystem that delivers the same access, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi clients regardless of their mobility or computing device.
Colocation data centers make it possible for companies to share world-class facilities for housing computer equipment that runs vital applications. Progent's Microsoft and Cisco premier IT experts can help your small business with all aspects of your colocation strategy including selecting and moving to a colocation site, creating network topology, defining hardware, on-site and remote maintenance, establishing remote system administration, and training your IT personnel.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Progent's proven ransomware recovery consultants can help your business to restore a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to halt the spread of an active ransomware breach. Call 800-462-8800
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your legacy PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, tune, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT support staff, develop an enterprise-wide security plan, automate network management, help with creating applications, and build and validate a disaster recovery/business continuity plan.
ProSight Active Security Monitoring incorporates next generation behavior machine learning technology from SentinelOne to guard endpoints and physical and virtual servers against known as well as zero-day ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
If you are developing Linux-based applications on a network that includes Microsoft Windows-based processors, desktops, and office applications, Progent can provide full-service network support outsourcing that allows you to focus on your area of strategic know-how without the constant distraction of maintaining your company information system. By using smart network monitoring and by delivering remote and on-site support when your company needs it, Progent offers an affordable way for maintaining an IT network that provides excellent dependability, protection, and efficiency. Progent's Linux developer assistance services feature comprehensive network support outsourcing, virtual server infrastructure, remote and on-site service and repair, 24x7 monitoring, and Helpdesk support.
Progent offers quick access to the expertise of veteran Wi-Fi consultants who can help organizations to determine the value of Ubiquiti UniFi wireless APs for your business and help you to design, deploy, maintain, and troubleshoot your UniFi network. Progent can also carry out a Wi-Fi site survey to help you to choose, configure, and position Ubiquiti UniFi Wi-Fi access points for your required signal coverage and performance.
Progent's Microsoft certified professionals provide small and medium sized businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your IT system from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as HTTP, which allows these products to uncover many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network protection through experienced design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can assist your company to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.
Progent's National Support Center offers national remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified support professionals offer phone help and online secure computer access to isolate and resolve technical problems rapidly and affordably. The breadth of technical expertise available from Progent's team of country-wide support professionals makes it possible to escalate even the most difficult network issues to appropriate experts as required.
Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery plan in case of an IT system disaster. Progent can help you define a comprehensive disaster recovery plan that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, fault-tolerant network architecture that takes into account availability issues involving a broad array of infrastructure technologies and processes.
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to create or modernize .NET apps quickly and at low cost.
Progent offers advanced online consulting support to help businesses connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.