MS Email and Messaging Help and Technical Support
Lync Server 2010 and Office Communications Server:
Design, Integration, Problem Solving
Microsoft Lync Server, formerly called Office Communications Server, is a legacy collaboration platform designed to deliver instant messaging (IM) and presence as part of a scalable, enterprise-grade solution offering enhanced security, seamless integration with other Microsoft products, an extensible, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Lync Server delivered cost savings and improved business efficiencies, increased individual productivity, and enhanced intellectual property protection with an easy-to-manage, highly available solution. Progent's Microsoft-certified consultants can provide the expertise necessary to deliver all the benefits of Microsoft Lync Server technology throughout your entire organization, and Progent can help you plan and implement the adoption of a more modern collaboration solution.
Microsoft Office Communications Server and Lync Server have been replaced by Skype for Business, which in turn has been supplanted by Microsoft Teams. These products build on Lync technology and offer a more extensive feature set for unified communications and collaboration. Microsoft Teams and Skype for Business Server also support advanced mechanisms for high availability and disaster recovery. Progent can help you maintain your legacy Office Communications or Lync deployment or assist you to plan an efficient Microsoft Teams migration or Skype for Business upgrade that provides maximum business value to your unified communications ecosystem.
The IM Business Solution for Enterprises
Instant Messaging is growing at a torrid pace and is expected in the near future to be as popular as email. IM is not a phenomenon that large organizations can simply ignore. By utilizing Microsoft's Lync Server platform, enterprises can track and manage presence information and IM for hundreds of thousands of users within an encrypted, authenticated environment. Enterprises also can utilize the Lync Server and Office Communications Server 'federation' option to extend IM and presence information to remote users and to trusted customers, suppliers, and partners, including those using a public IM network service.
Lync Server and Office Communications Server fit well into organizations that:
- Have a large number of users
- Have geographically disbursed users
- Need an IM solution for working with partners, vendors, support personnel
- Need Real Presence Awareness
- Need to comply with Regulatory requirements (HIPAA, SOX, GLB, etc.)
- Have a business-specific reason they cannot use a public IM infrastructure, such as Hotmail, AOL, Yahoo!
Microsoft Lync Server and Office Communications Server offer rich, real-time communication that provides speedy answers when your organization need them most. Features and advantages of Lync Server and Office Communications Server include:
- Real Presence, so you know when a Subject Matter Expert (SME) is available and when you can utilize immediate expertise service
- Integration with IP telephones, offering the ability to initiate calls from the interface
- Email Integration when someone is not available
- Sharing of files and information, plus video conferencing
- Automatic recording of Lync and Office Communications Server exchanges, allowing users to review conversations anytime, anywhere
- Recording of exact conversation in the event of a misunderstanding or need to review change-order or other authorizations
- Archiving of conversations, allowing users and organizations to review previous conversations as far back as necessary
Lync Server and Office Communications Server address the common objections of organizations that either cannot, or choose not too, have public IM capabilities.
"We don't want our employees chatting with friends and family at work."
One of the great strengths of Lync Server technology is that you can control access via your organization's business requirements. You can configure Lync Server or Office Communications Server to be limited to the Organization, allow external communication to limited outside resources, and even control the level of permissions on the user level.
"We don't allow or cannot have unsecured communications over the public network."
Microsoft Lync Server and Office Communications Server are based on a PKI infrastructure and are secure and encrypted. This prevents anyone from capturing your communications.
"We have stringent regulatory compliance requirements regarding electronic communication."
Lync Server and Office Communications Server provide automatic recording and archiving of all communications that take place between parties, providing a complete electronic trail of all transactions. Microsoft Lync Server and Office Communications Server can support your company's compliance with regulatory standards and new legislation such as Sarbanes-Oxley, HIPAA, HSPD-12, or Gramm-Leach-Bliley.
How Progent Can Help You Deploy Microsoft Lync Server or Office Communications Server
Lync Server and Office Communications Server run on Microsoft Windows Server and leverages Windows tools and technologies, including:
- Active Directory directory service for authentication and group policy
- Microsoft SQL Server for maintaining user data, logging, and archiving
- Microsoft System Center Operations Manager and MMC (Microsoft Management Console) for management tools
To find out how more about how Progent's IM consultants can help your company benefit from Microsoft Lync Server or Office Communications Server, call
An index of content::
Teleworker Video Conferencing Integration Support
At Home Employees Teleconferencing Integration
Progent can help small and medium-size companies to implement and debug conferencing applications to allow their teleworkers to interact efficiently with fellow workers and clients.
Citrix Hyper-V Management Services
Citrix Essentials Consultant Services
Progent's Citrix consultants can help you to assess the potential business benefits of the available versions of Citrix Essentials for Hyper-V, assist you to use Citrix management tools in your Microsoft Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to enhance the responsiveness, availability, consistency, and recoverability of your virtualized environment while reducing the cost of equipment and support and simplifying management processes.
SQL Server 2016 Express On-site Technical Support
Immediate Configuration SQL Server 2016 Query Store
SQL Server 2016 offers significant improvements in performance, scale, data security, availability, BOYD integration, plus built-in business intelligence. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for data warehousing, Jason support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to assist organizations of all sizes to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.
Computer Consultant Outlook Web App and Mac
Microsoft Entourage and Exchange Online Support
Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft certified consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who run Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to receive and send messages, search the GAL, import addresses, synchronize appointments, and invite fellow workers to meetings with your Exchange account. Progent will make sure that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are enabled. Progent also offers specialized one-on-one Entourage education.
24/7/365 Online Support Services Consulting Support for Network Service Providers
Expertise for IT Service Firms Support
Progent's Support for IT Service Firms lets you take advantage of Progent's consulting experts under your own brand as a transparent arm of your IT services team.
IT Consultants Remote Monitoring and Reporting
Remote Monitoring and Reporting Computer Consultant
Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, enhancing and repairing Microsoft SCOM solutions and offer organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or onsite technical support to help you to fix critical problems uncovered by Microsoft SCOM 2012.
CCIE Certified Jabber and SIP gateway Network Consulting
Jabber and Exchange IT Consultants
Progent's Cisco Jabber consultants offer remote or on-premises expertise to assist businesses of any size to plan, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide in-depth expertise for the technologies that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management tools, Microsoft Office 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration ecosystem.
Emergency FAQ about Network Consulting Full-Time Jobs
Telecommute Job Q&A about Cisco CCDP
To see replies to common enquiries about being a consultant at Progent, visit Working with Progent Q&A.
virtual application delivery Consulting
Citrix VM desktops Consultant Services
For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop solution that improves the strategic impact of your information network; integrate XenDesktop technology with your servers, user computers, and peripherals; upgrade your existing virtual desktop software to the latest versions of XenDesktop; and provide advanced remote technical support. Progent can also train your IT staff to adhere to best practices to manage XenDesktop effectively.
Consultant Services Email Guard DLP
Award Winning ProSight Email Content Filtering Service Consulting Services
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Select Topic: