MS Email and IM Help and Technical Support
Lync Server 2010 and Office Communications Server:
Design, Support, Problem Solving
Microsoft Lync Server, formerly called Office Communications Server, is a legacy collaboration platform designed to deliver instant messaging (IM) and presence as part of a scalable, enterprise-grade solution offering enhanced security, seamless integration with other Microsoft products, an extensible, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Lync Server delivered cost savings and improved business efficiencies, increased individual productivity, and enhanced intellectual property protection with an easy-to-manage, highly available solution. Progent's Microsoft-certified consultants can provide the expertise necessary to deliver all the benefits of Microsoft Lync Server technology throughout your entire organization, and Progent can help you plan and implement the adoption of a more modern collaboration solution.
Microsoft Office Communications Server and Lync Server have been replaced by Skype for Business, which in turn has been supplanted by Microsoft Teams. These products build on Lync technology and offer a more extensive feature set for unified communications and collaboration. Microsoft Teams and Skype for Business Server also support advanced mechanisms for high availability and disaster recovery. Progent can help you maintain your legacy Office Communications or Lync deployment or assist you to plan an efficient Microsoft Teams migration or Skype for Business upgrade that provides maximum business value to your unified communications ecosystem.
The IM Business Solution for Enterprises
Instant Messaging is growing at a torrid pace and is expected in the near future to be as popular as email. IM is not a phenomenon that large organizations can simply ignore. By utilizing Microsoft's Lync Server platform, enterprises can track and manage presence information and IM for hundreds of thousands of users within an encrypted, authenticated environment. Enterprises also can utilize the Lync Server and Office Communications Server 'federation' option to extend IM and presence information to remote users and to trusted customers, suppliers, and partners, including those using a public IM network service.
Lync Server and Office Communications Server fit well into organizations that:
- Have a large number of users
- Have geographically disbursed users
- Need an IM solution for working with partners, vendors, support personnel
- Need Real Presence Awareness
- Need to comply with Regulatory requirements (HIPAA, SOX, GLB, etc.)
- Have a business-specific reason they cannot use a public IM infrastructure, such as Hotmail, AOL, Yahoo!
Microsoft Lync Server and Office Communications Server offer rich, real-time communication that provides speedy answers when your organization need them most. Features and advantages of Lync Server and Office Communications Server include:
- Real Presence, so you know when a Subject Matter Expert (SME) is available and when you can utilize immediate expertise service
- Integration with IP telephones, offering the ability to initiate calls from the interface
- Email Integration when someone is not available
- Sharing of files and information, plus video conferencing
- Automatic recording of Lync and Office Communications Server exchanges, allowing users to review conversations anytime, anywhere
- Recording of exact conversation in the event of a misunderstanding or need to review change-order or other authorizations
- Archiving of conversations, allowing users and organizations to review previous conversations as far back as necessary
Lync Server and Office Communications Server address the common objections of organizations that either cannot, or choose not too, have public IM capabilities.
"We don't want our employees chatting with friends and family at work."
One of the great strengths of Lync Server technology is that you can control access via your organization's business requirements. You can configure Lync Server or Office Communications Server to be limited to the Organization, allow external communication to limited outside resources, and even control the level of permissions on the user level.
"We don't allow or cannot have unsecured communications over the public network."
Microsoft Lync Server and Office Communications Server are based on a PKI infrastructure and are secure and encrypted. This prevents anyone from capturing your communications.
"We have stringent regulatory compliance requirements regarding electronic communication."
Lync Server and Office Communications Server provide automatic recording and archiving of all communications that take place between parties, providing a complete electronic trail of all transactions. Microsoft Lync Server and Office Communications Server can support your company's compliance with regulatory standards and new legislation such as Sarbanes-Oxley, HIPAA, HSPD-12, or Gramm-Leach-Bliley.
How Progent Can Help You Deploy Microsoft Lync Server or Office Communications Server
Lync Server and Office Communications Server run on Microsoft Windows Server and leverages Windows tools and technologies, including:
- Active Directory directory service for authentication and group policy
- Microsoft SQL Server for maintaining user data, logging, and archiving
- Microsoft System Center Operations Manager and MMC (Microsoft Management Console) for management tools
To find out how more about how Progent's IM consultants can help your company benefit from Microsoft Lync Server or Office Communications Server, call
An index of content::
Cisco Virtual Private Network Support
CCIE Expert Certified VPN Online Consulting
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized business deploy and support Cisco's security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to administer and provide the versatility to evolve with your changing business needs. Progent's Cisco-Certified network consultants are familiar with Cisco's comprehensive line of hardware and software targeted at eliminating data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your information system. Progent can help you integrate Cisco technology to get secure access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.
SCCM 2016 MDM Network Consultants
SCCM 2016 Device Management On-site Technical Support
Configuration Manager 2016 automates software provisioning at scale, streamlines security and compliance settings control, keeps track of network assets, protects against company data leakage, performs health reporting, enables secure end-user self service, and offers a common control mechanism for administering mixed-operating system networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can assist businesses of any size with any facet of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.
Help and Support Dynamics GP Accounting
IT Consultant Great Plains
Dynamics GP allows you to grow and control your business better by offering easy access to decision-driving data and a fast return on investment. Dynamics GP/Great Plains offers major productivity benefits including its ability to expand the reach of your company, handle your financials, computerize financial processes, standardize procedures across your business, refine inventory control, increase order accuracy, grow sales and shorten turnaround time, and increase cash flow. Progent can help you configure and manage a reliable, safe server and network infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP consultants to help you reap all the benefits of your Dynamics GP software.
Exchange 2000 Migration Consulting
Exchange 2000 Server Technology Consulting
Progent is one of the most expert network consulting firms for integrating email and messaging systems based on Exchange 2000. Progent specializes in helping small businesses get the full advantages of Microsoft Exchange Server 2000 for common scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 Server administration.
Hornetsecurity Altaro 365 Total OneDrive Backup Setup and Support
Hornetsecurity 365 Total Backup Remote Technical Support
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.
SCCM 2012 Mobile Device Management Onsite Technical Support
SCCM 2012 Windows 2010 Provisioning Information Technology Consulting
Progent can assist your organization to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to Configuration Manager 2012 from an older device management platform or assist you to modify your existing SCCM 2012 environment to support your evolving IT requirements. Also, Progent can help you to build a software foundation that extracts the most value from SCCM by delivering expertise with associated Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
SCOM Resource Pools Technical Consultant
IT Consulting Microsoft SCOM 2012 R2
Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and repairing SCOM environments and offer organizations of any size advanced online or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to fix critical issues detected by Microsoft SCOM 2012.
24-Hour Integration Support Microsoft Dynamics Business Central
Navision and Dynamics NAV Support and Help
Dynamics Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides small and midsize businesses a unified soultions for financials, inventory control, operations control, project management, purchasing, sales and marketing, demand forecasting, and advanced analytics. Progent's Dynamics Business Central consultants can assist your organization to maintain your older Dynamics NAV system or migrate smoothly to a cloud-based, local, or hybrid deployment model.
Engineer Mandrake Linux
Colbolt Linux Technical Consultant
Progent's Linux consulting experts provide small and mid-size companies and software developers support for managing and maintaining Linux computers that run with Microsoft-based networks. Progent can give your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of experience offers you a convenient single consulting firm to show you how to build and maintain a secure and reliable cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by combining Microsoft Windows with major Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Cisco VPN Help and Support
Cisco RADIUS Security Technical Consultant
Cisco's network security and remote access technology for small companies offer a comprehensive range of easy-to-administer security solutions to help protect your wired and wireless information system. Cisco's VPN product family includes switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's expert consulting staff includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that align best with your company goals.
Award Winning Spora ransomware recovery Consultancy
Biggest Specialist ransomware cleanup and restore
Progent's ransomware consultants can assist you to assess your ransomware vulnerability, monitor and guard your network, assist with settlement negotiations with a hacker, and restore a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Microsoft Windows 11 Migration Technical Support Services
Microsoft Certified Partner Microsoft Windows 11 Consultancy
Progent's Windows 11 experts can provide a range of services for Windows 11 such as cloud and hybrid solutions, mobile management, at-home workforce connectivity, security and compliance, centralized provisioning, and Call Center support.
Telepresence Remote Technical Support
Consulting Services Codian
Progent offers the services of a certified engineer with expertise integrating technology from the major video conferencing/telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help you to plan, install, expand, or troubleshoot a telepresence environment that protects your investment and optimizes the business value of your information system. Progent can also provide the services of network infrastructure consultants able to help companies of all sizes to create and troubleshoot a network that delivers the speed, dependability, security, and expandability you need to support your video conferencing/telepresence solution.
Aironet 600 Access Point Support and Integration
Aironet 4800 Access Point Consultant
Progent's certified wireless networking consultants can assist organizations of all sizes to plan, implement, manage and repair Cisco Aironet wireless access point environments to provide the performance, coverage, density, expandability, security and ease of management required for transparent connectivity between Wi-Fi and wired network infrastructure. Progent offers efficient remote and onsite consulting services for end-of-life and new-generation 802.11ac Aironet access points and Progent can help you design and maintain wireless solutions that include indoor and outdoor/industrial Aironet access points.
Professionals Sun Solaris
Solaris Consultancy
Progent's Sun Solaris family support experts offer small businesses and developers support for administering and supporting Sun Solaris systems that run with Microsoft-based networks. Progent can give your business access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This wide range of experience offers you a convenient one-stop consulting firm to help you build and manage a protected and reliable mixed-platform network and communications solution that supports Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Consulting Rates Information Technology Consulting Firms
Technical Services Consulting Hourly Cost
Progent's pricing policy is to charge for remote service and in-person visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.
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