Microsoft Messaging Help and Technical Support
Lync Server and Office Communications Server:
Consulting, Support, Troubleshooting
Microsoft Lync Server, formerly called Office Communications Server, is a legacy collaboration platform designed to deliver instant messaging (IM) and presence as part of a scalable, enterprise-grade solution offering enhanced security, seamless integration with other Microsoft products, an extensible, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Lync Server delivered cost savings and improved business efficiencies, increased individual productivity, and enhanced intellectual property protection with an easy-to-manage, highly available solution. Progent's Microsoft-certified consultants can provide the expertise necessary to deliver all the benefits of Microsoft Lync Server technology throughout your entire organization, and Progent can help you plan and implement the adoption of a more modern collaboration solution.
Microsoft Office Communications Server and Lync Server have been replaced by Skype for Business, which in turn has been supplanted by Microsoft Teams. These products build on Lync technology and offer a more extensive feature set for unified communications and collaboration. Microsoft Teams and Skype for Business Server also support advanced mechanisms for high availability and disaster recovery. Progent can help you maintain your legacy Office Communications or Lync deployment or assist you to plan an efficient Microsoft Teams migration or Skype for Business upgrade that provides maximum business value to your unified communications ecosystem.
The IM Business Solution for Enterprises
Instant Messaging is growing at a torrid pace and is expected in the near future to be as popular as email. IM is not a phenomenon that large organizations can simply ignore. By utilizing Microsoft's Lync Server platform, enterprises can track and manage presence information and IM for hundreds of thousands of users within an encrypted, authenticated environment. Enterprises also can utilize the Lync Server and Office Communications Server 'federation' option to extend IM and presence information to remote users and to trusted customers, suppliers, and partners, including those using a public IM network service.
Lync Server and Office Communications Server fit well into organizations that:
- Have a large number of users
- Have geographically disbursed users
- Need an IM solution for working with partners, vendors, support personnel
- Need Real Presence Awareness
- Need to comply with Regulatory requirements (HIPAA, SOX, GLB, etc.)
- Have a business-specific reason they cannot use a public IM infrastructure, such as Hotmail, AOL, Yahoo!
Microsoft Lync Server and Office Communications Server offer rich, real-time communication that provides speedy answers when your organization need them most. Features and advantages of Lync Server and Office Communications Server include:
- Real Presence, so you know when a Subject Matter Expert (SME) is available and when you can utilize immediate expertise service
- Integration with IP telephones, offering the ability to initiate calls from the interface
- Email Integration when someone is not available
- Sharing of files and information, plus video conferencing
- Automatic recording of Lync and Office Communications Server exchanges, allowing users to review conversations anytime, anywhere
- Recording of exact conversation in the event of a misunderstanding or need to review change-order or other authorizations
- Archiving of conversations, allowing users and organizations to review previous conversations as far back as necessary
Lync Server and Office Communications Server address the common objections of organizations that either cannot, or choose not too, have public IM capabilities.
"We don't want our employees chatting with friends and family at work."
One of the great strengths of Lync Server technology is that you can control access via your organization's business requirements. You can configure Lync Server or Office Communications Server to be limited to the Organization, allow external communication to limited outside resources, and even control the level of permissions on the user level.
"We don't allow or cannot have unsecured communications over the public network."
Microsoft Lync Server and Office Communications Server are based on a PKI infrastructure and are secure and encrypted. This prevents anyone from capturing your communications.
"We have stringent regulatory compliance requirements regarding electronic communication."
Lync Server and Office Communications Server provide automatic recording and archiving of all communications that take place between parties, providing a complete electronic trail of all transactions. Microsoft Lync Server and Office Communications Server can support your company's compliance with regulatory standards and new legislation such as Sarbanes-Oxley, HIPAA, HSPD-12, or Gramm-Leach-Bliley.
How Progent Can Help You Deploy Microsoft Lync Server or Office Communications Server
Lync Server and Office Communications Server run on Microsoft Windows Server and leverages Windows tools and technologies, including:
- Active Directory directory service for authentication and group policy
- Microsoft SQL Server for maintaining user data, logging, and archiving
- Microsoft System Center Operations Manager and MMC (Microsoft Management Console) for management tools
To find out how more about how Progent's IM consultants can help your company benefit from Microsoft Lync Server or Office Communications Server, call
An index of content::
SharePoint Online Migration Online Technical Support
On-site Technical Support SharePoint 2016 Federated Search
Progent's Microsoft-certified consultants offer affordable online and onsite expertise, application development, and debugging services for organizations of all sizes who want to upgrade to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.
Onsite Technical Support Office 365
Microsoft 365 OneDrive Integration Specialists
Progent can assist you to evaluate the many subscription plans available with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you realize maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to create and manage hybrid solutions that transparently combine on-premises and cloud resources.
64-bit Server Remote Support Services
Cisco Professional 64-bit Computing
Progent's Microsoft-expert engineers can help your organization to update your application servers or desktops from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of upgrading to 64-bit processing, plan an efficient migration process that minimizes operational disruptions, and offer economical, expert online support to assist you to configure 64-bit operating systems and application programs on your existing hardware.
Consultants ProSight Phishing Protection
ProSight Ransomware Protection Professional
ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior-based AI tools by SentinelOne to guard endpoint devices and physical and virtual servers against recognized and novel ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
System Center Operations Manager Computer Consultant
Microsoft System Center Operations Manager Support Services
Remote continuous monitoring, automated alerts, and actionable analytical reporting are vital to preserving the proper operation of your IT system and eliminating unnecessary and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that companies of any size can get a degree of protection that was previously limited to enterprises. Progent can provide several RMM solutions available as low-cost services designed to help your company to detect and fix a an array of network issues before they get big enough to disrupt your business.
Macintosh OS X Computer Consultants
Apple OS X Online Support
Progent's experts can provide Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and email expertise, security services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can offer help with Apple Mac application software. Progent's specialists in Apple technology can also help your business with iPhone support and Apple iPad management, or moving to Apple's iCloud. For computer environments built solely on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, integrating and maintaining a network environment that is available, secure, fast and able to achieve your organization's objectives.
Largest Specialist PXE evaluation Lab
24 Hour Consult NLB Test Lab
The Progent Test and Training Lab located at the QTS Colocation Center can be used for testing mission-critical applications, creating efficient system upgrade procedures, evaluating and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility problems, and establishing training environments for new technologies. For Progent clients who lack sufficient in-house resources to configure effective pilot environments, the lab reduces capital outlay and technical risk while keeping critical IT initiatives on schedule.
Support and Integration Catalyst 9100 Series Access Point
Catalyst 9100 Series AP Management Network Consultants
Progent's Cisco-certified Catalyst Wi-Fi 6 Wireless Access Point experts can provide economical online and onsite support for Catalyst next-generation Wi-Fi 6 wireless access points.
Helpdesk for At Home Workers Support Services
Remote Working On-site Technical Support
Progent has two decades of background helping small and mid-size companies to plan, implement, tune, administer, and debug computer networks that support telecommuters.
Hermes ransomware hot line Consulting
ransomware data recovery Consultant
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to contain the spread of an active ransomware attack. Call 800-462-8800
Open Now Co-managed Heldesk Configuration
Shared Support Desk IT Consultants
Progent's Shared Call Center service makes it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Online Troubleshooting 64-bit Server
64-bit Processing Specialist
Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and troubleshoot a network-wide migration to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the important 32-bit programs which you want to keep as well as the latest 64-bit editions of software you plan to install.
Exchange Server 2007 Professional
Microsoft Exchange 2007 Services
Progent's Microsoft certified consultants can help you define and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity downtime, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent has the background to finish your move rapidly and affordably. Progent's Exchange 2007 support, repair, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
CISA Certified Cybersecurity Audit Consultant
Consultant CISA Certified Security Audit
The Certified Information Systems Auditor accreditation is a prestigious achievement that represents mastery in network security auditing. Accredited by the American National Standards Institute, the CISA accreditation has consultants pass an extensive test administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified Cybersecurity audit consultant trained to help companies in the areas of information systems audit process, IT enforcement, systems and architecture lifecycle, IT service delivery, safeguarding of data assets, and business continuity planning.
Fault Tolerant ISP Troubleshooting
Fault Tolerant ISP Configuration
Progent's Cisco-certified IT consultants can show you how to build an economical, high availability Internet configuration solution that can achieve 24x7 Internet access via a wide range of high availability Internet access products and services including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert professionals to show you how to utilize the latest technology for 24x7 Internet connectivity to create an affordable, fully redundant Internet network with automatic failover and other features to create zero-downtime Internet availability.
24x7x365 Microsoft Desktop Computer Help
After Hours Microsoft Desktop Security Consulting
Progent can deliver a broad array of affordable support services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer on-premises or online assistance for individual computers or laptops or help you to plan and implement a company-wide migration to new or updated operating system software and applications. Progent can also provide consultants and technicians to assist your company to prepare for and implement a site move or consolidation organized to produce minimal disruption of your business.
Technical Support Services Work from Home Video Conferencing
Support Outsourcing At Home Workers Conferencing
Progent can help small and mid-size companies to configure and troubleshoot teleconferencing platforms to enable their teleworkers to communicate efficiently with fellow workers and clients.
Exchange 2016 Security IT Services
Microsoft Expert IT Consultants Exchange 2016 Public Folders
Progent can help you in any and all facets of your migration to Microsoft Exchange 2016 such as planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, databases and logs; configuring HLB for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Exchange 2013 Unified messaging Technology Consulting
Exchange 2013 Backup and Restore Support Services
Exchange Server 2013 incorporates major enhancements to the functionality of its predecessor Exchange 2010 and delivers important innovations plus a redesigned architecture. These enhancements favorably impact vital areas such as manageability, availability, security and compliance, operational costs, teamwork, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange 2013, design an efficient validation and rollout strategy, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable remote consulting and management services for Exchange Server 2013.
Technology Consulting Services Server Consolidation
Server Virtualization Consultant Services
Server proliferation wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual architecture promises lower TCO of servers and faster return on investment, more leveraged use of physical computers, simplified operations, increased system availability, and easier manageability. Common uses for virtual machines include hardware consolidation, economical platforms for mission-critical legacy applications running on obsolete operating systems, and inexpensive isolation of software development or pilot testing systems from production systems.
Mac Online Engineers
Mac Configuration Consulting
Progent offers nationwide online technical support and consulting services for businesses who run macOS and OS X networks or whose information systems include a combination of Mac and Microsoft Windows products. Progent's engineers offer Mac clients a variety of services including desktop assistance, upgrading to the current edition of macOS from earlier editions of macOS or OS X, plus help with Mac applications. Progent can also help you with iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Remote IT help provides optimum return for your IT dollar by protecting client efficiency and shortening the hours charged for computer repair services. Advanced remote support technology and experienced service specialists and consultants combine to enable Progent to solve most IT issues without squandering time and expense by traveling to your site. In the vast majority of situations your network issues can be dealt with by telephone or via a combination of telephone help and online access. Progent can offer the services of Cisco CCIE network experts and CISM and CISSP certified security professionals to help you with the toughest network problems.
Select Topic: