Cisco Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, acts as the heart of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) provide a borderless IP-PBX by integrating closely with unified messaging applications like Unified Communications Manager IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's CCIE-certified consultants can deliver effective and budget-friendly online and on-premises expertise to help businesses of all sizes to create and maintain CUCM deployments by providing Unified Communications Manager configuration and technical support services that add optimum business value. Progent's consultants can help with any aspect of Unified Communications Manager support and debugging in areas such as integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying Cisco ISR routers with CUBE VoIP networking support, creating UCS server failover solutions for survivability, capacity planning, and integration with Microsoft Exchange and Skype for Business.
The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 10 years of support in Microsoft integration, ensures you success in selecting the version and configuration of Windows 2003 Server that matches most closely with your company's goals. Progent can also assist you with planning, deploying, administering and supporting powerful IT solutions powered by Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Microsoft Windows NT.
Progent can deliver a wide array of cost-effective support services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can provide onsite or online help for individual machines or notebooks or help you to design and implement a large-scale rollout of new or revised OS platforms and applications. Progent can also provide consultants and technicians to help your company to prepare for and implement a company move or merger organized to produce the least possible interruption to your business.
Progent can provide cost-effective online support to help companies to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.
Progent provides nationwide urgent technical support and troubleshooting services for companies who run networks powered by variants of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft products. Remote network consulting provides maximum return for your IT dollar by extending client productivity and shortening the time charged for computer repair services. Sophisticated remote access tools and skilled service specialists and engineers allow Progent to handle the majority of network issues without squandering time and money by going to your location. In the vast majority of situations your network issues can be dealt with by telephone or via a mix of phone help and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security professionals to help you with the toughest network problems.
Progentís Technical Response Center offers affordable nationwide extended hours online assistance for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals provide extended hours telephone help and remote direct network access to troubleshoot and resolve network problems quickly and economically.
Progent can help you in any and all phases of your migration to Exchange Server 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your VMs, databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Progent's Citrix-certified consultants can help your company to evaluate the business advantages of XenServer and additional Citrix products, and can help you to plan, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can also analyze your current XenServer deployment and help you to enhance consolidation, responsiveness, protection, uptime, and disaster recovery.
Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of any size to build a manageable and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web conferencing with app sharing, and both IP and PSTN telephony enabled for a wide range of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can help your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-based (via Lync Online) or hybrid topology appropriate for your present and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your IT team and users. Progent has expertise in key components of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook clients and PowerPoint.
Cisco's wireless VoIP phones are hardened Wi-Fi devices intended for workers who are on the move within campus, warehouse, health-care or other venues where IT management requires user endpoints that offer more administrative control, security and ruggedness than is achievable with the BYOD style of mobile communications. Creating solutions with Cisco's wireless VoIP phones typically demands that IT teams set up and fine tune many components of your wireless infrastructure such as access points, switches, wireless LAN controllers, and call management software. Progent's certified consultants can provide online and on-premises assistance to help your organization build and manage a Cisco wireless IP phone deployment by delivering integration services that range from troubleshooting the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.
If your business network mixes UNIX, Linux or Solaris platforms with Windows, Progent can help you to integrate your servers into a unified network that permits all your OS platforms to run side by side for easy management, transparent dataflow, high reliability, superior performance, and strong security. Progent's UNIX/Linux/Solaris and Windows integration assistance services feature network architecture integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online network help and troubleshooting, on-site technical support, and Help Desk support.
Even if your company has a small network services staff and a modest technology budget, your information system can still have the same high reliability and responsiveness that once required a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier IT consultants, the most recent network management software for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk call center to keep your mission-critical business applications and servers operating.
Lync Server 2013 certificate management Professional
Progent uses a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each client. The discipline of detailing and archiving support activity results in more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Progent provides Microsoft Windows 2003 Cluster Server assistance to help your company deploy high availability clustered servers designed to provide 100% operation. Windows cluster servers for non-stop systems include Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster. By helping you create zero-downtime server clustering environments around Microsoft Windows Clustered Server 2003, Progentís Premier Windows professionals ensure that your high availability server clusters are set up to maximize the competitive advantage of your information network.
Progent's Microsoft-certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT management, team, develop an enterprise-wide security plan, streamline IT management, assist with application development, and build and validate a DR/BC plan.
Cisco's Firepower NGFWs Firewalls deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and offer centralized control of modern security features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally manage IT environments that span branch offices, data centers, and cloud resources.
If your business has a Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-premier consultants can help your entire enterprise in a wide range of security areas such as security management procedures, security architecture and strategies, access management products and methodology, applications development security, operations security, hardware security, telecommunications, network and Internet security, and business continuity preparedness. CISM and CISSP stipulate the core competencies and international standards of knowledge that network security professionals are required to possess. These certification offer IT management the confidence that those who have achieved their CISM or CISSP qualification have the background and knowledge to offer world-class security management and consulting help.
Lync Server 2013 and Cisco Unified Communications Professional
Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall.
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the forefront of IT service, performing a broad range of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not just expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to repair actual IT problems rapidly.
SQL Server 2014 incorporates major enhancements in critical areas such as speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works transparently with all types of applications including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services including planning, configuration, management, remediation, and application development services to enable businesses of all sizes to achieve fast return from their SQL Server 2014 deployment.
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a broad variety of online services to assist you to design, develop, pilot test, deploy, manage, and debug business applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to move your legacy Excel solutions to the latest releases of Excel, support Excel on iOS-powered iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between various releases of Office Excel. Progent offers as-needed support to organizations looking for a quick solution to a specific issue associated with Excel and Progent can also provide comprehensive project management support for migrating or creating mission-critical application software built on Excel. Progent's cost-effective webinar training for Office Excel can be custom tailored to meet the needs of individual users or groups.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud integration, works with popular smart phones and tablets, allows single sign-on with Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, expands the Web Client, and delivers over 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad technical skills and experience to address the critical IT and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will maximize the return on your investment in this mission-critical product.
Altaro VM Backup software offers small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for minimizing your exposure to data loss, military-grade encryption, granular recovery options for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and vCenter for managing large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad range of services to help you to design, install, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software.
Progent's Microsoft certified consultants offers remote and onsite support services to help you to administer, support, and repair PCs based on Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, data and identity protection, disaster recovery, online access, mobile device integration, wireless configuration, and remote network monitoring.
Progent's certified professionals can assist you you to evaluate the advantages of Windows Server 2008 for your business, develop test systems and rollout plans, integrate Windows Server 2008 with your IT infrastructure and applications, educate your support personnel how to use enhanced administration tools, and provide continuing consulting and tech support via low-cost alternatives including Helpdesk support and remote technical support.
Progent's disaster recovery planning and business continuity engineers can show you how to create a disaster recovery strategy in case of an IT network catastrophe. Progent can show you how to define a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified consultants can also help you create an affordable, non-stop network architecture that addresses reliability issues covering a wide array of network technologies and processes.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates over a quarter century of experience helping manufacturing and distribution companies to simplify complicated supply chains and improve the efficiency of critical processes to get products to market quickly and adhere to customer commitments consistently. Progent can provide the skills of an ERP consultant with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises consulting that can range from as-needed guidance to comprehensive solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, CPQ, web site integration, debugging, data conversion, Office 365 integration, disaster recovery planning, and database administration.
Progent offers affordable remote access to an authorized Oracle database administration consultant or an Oracle application programmer. Progent can provide comprehensive database administration services for all versions of Oracle including 10g and 11g and can also assist you to plan, create, update, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Data Guard replication technologies and Oracle Database Resource Manage.
Progentís Microsoft certified professionals offer small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can protect your IT system from attack by external and internal sources. Forefront TMG and ISA Server provide deep inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your IT protection through expert planning and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft engineers can help your company to deploy Microsoft Forefront TMG 2010, maintain any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent can help small companies to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower hardware investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and limitations of various cloud networking models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and resources and make sure you sidestep the common mistakes small companies make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN connections and also to manage Apple iOS devices and Google Android handhelds.
Progent's Cisco-certified wireless integration experts can assist organizations to deploy, administer, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Progent can provide rapid online support from Cisco-certified CCIE networking experts. Progent's CCIE engineers can link to your network using advanced remote support utilities to deliver quick and economical troubleshooting and remediation of critical network infrastructure problems.
Progent provides small and mid-size businesses professional consulting for Intrusion Protection Systems and IPsec VPN solutions from major firewall and VPN security companies including WatchGuard, Juniper Networks, and SonicWall. Progent can show you how to design a comprehensive security strategy and select the right technologies from multiple vendors to support your security goals while sticking within your spending restraints.
Progent offers the part-time or temporary assistance of a veteran CIO to offer a broad perspective to assist you select and maintain network solutions appropriate for your current needs and that can be a solid foundation for your future growth. Progent's temporary CIO services offer financial leverage to companies trying to maximize the impact of their network expenditures but who are unable or hesitant to add one more executive-level position to their head count. Because Progent is vendor-agnostic, with a large team of consultants certified to support all major operating systems and connectivity technologies plus a broad selection and business applications, Progent is in a unique situation to provide unbiased advice along with advanced technical help for building and maintaining IT systems that match the particular requirements of your organization.
Progent's Linux support experts offer small businesses and software developers assistance with managing and maintaining Linux computers that run with Microsoft-powered technology. Progent can give your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad array of expertise offers you an easy single source to show you how to create and manage a secure and reliable mixed-platform connectivity and communications environment that allows Linux and Microsoft interoperability by integrating Windows with major Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Progentís Technical Response Center provides national remote troubleshooting for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier support experts offer telephone help and remote direct computer connection to isolate and resolve technical problems quickly and economically. The breadth of IT expertise represented by Progent's team of country-wide support professionals allows Progent to escalate even the toughest problems to qualified specialists as required.