Microsoft Lync Server ConsultingMicrosoft Lync Server 2010, formerly called Office Communications Server and Live Communications Server, and currently called Skype for Business, allows you to take control of Presence and Instant Messaging (IM) while providing an advanced platform for unified communications that can save time and money while improving productivity and teamwork. Microsoft Lync Server offers a consistent user experience that spans desktop and laptop PCs, smart phones, and web browsers and allows users to communicate, collaborate, and share information from within the Lync desktop client, from Microsoft Office programs including Outlook, Word, Excel, and PowerPoint, or from custom applications and workflows.

Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both IP-based and PSTN telephony. Lync Server 2010 can extend the functionality of Microsoft Exchange Server and SharePoint and simplify management through integration with Active Directory. The extensive capabilities of Lync Server 2010 can also save capital and operational costs by replacing VoIP hardware and subscription services, PBX systems, or legacy video conferencing solutions.

Progent's Microsoft-certified consultants can provide online and on-premises support to help you manage and troubleshoot your current deployment of Lync Server 2010. Progent can also assist you to evaluate the benefits of upgrading from Lync Server 2010 to the latest release of Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you plan and carry out a smooth Skype for Business migration from a legacy version of Lync. In addition, Progent can help you integrate your unified communications environment with Microsoft Exchange, SharePoint, and SQL Server, show you how to use Lync or Skype for Business to enhance the collaborative capabilities of Microsoft Office and Office 365 applications, and provide custom online training for individuals or groups.

Overview of Microsoft Lync Server 2010
Microsoft Lync Server 2010 SupportThe hit-or-miss nature of phone and voice mail systems and the sporadic delays inherent in email can result in wasted time and lost opportunities. This has contributed to the wide-spread, and often uncontrolled, adoption of IM technology to help people get in touch with one another quickly regardless of location or circumstances. But this means yet another mode of communications for users to monitor and IT administrators to manage.

A complementary solution for reducing communications latency is Presence technology. Presence allows people to publish their availability status and helps colleagues determine the best time and method to contact them. Rich Presence technology removes most of the guesswork and latency out of getting in touch. The challenge for IT managers is how to allow Presence to surface within the natural workflow of a business so that users don't give back the time-saving benefits by being forced to master yet another software application or dramatically alter the way they do business.

The key to Lync Server 2010's business value is that it leverages the collaborative benefits of IM and Presence across multiple software applications, business functions, and computing devices by providing a single, standardized, manageable, secure, and scalable platform that integrates easily into existing IT infrastructure. Lync Server 2010 universalizes access to IM and Presence through its integration with mainstream applications such as Microsoft Office and SharePoint and by supporting Windows, Apple Mac, and Linux desktops as well as Android phones, iPhones, Windows Phones, BlackBerries and other web-enabled smart phones. Lync Server 2010 also utilizes IM and Presence to enhance or replace core communications solutions including IP-PBX systems and video conferencing.

Lync Server 2010 allows users to publish their availability status (e.g., Available, Busy, Off Work, In a Meeting) and how they can be reached. Lync Server 2010 supports advanced user information including a contact's picture and location. This status information is available wherever a user's name appears such as in an email message or on a team web site. Presence status can also be displayed and messages can be launched within a Microsoft Office application such as Excel or Word by hovering over the Presence icon. This provides a click-to-contact capability that streamlines communication without disturbing familiar workflows.

Lync's native integration with Active Directory simplifies management by doing away with the requirement to establish separate databases for users and policies, Lync's use of Role Based Access Control (RBAC) makes it easy to assign roles and scopes to various administrators.

Major Features of Microsoft Lync Server 2010
Microsoft Lync Server 2010 offers a rich array of features that enhance the usability and manageability of collaborative tools in the areas of Presence and IM, Unified Conferencing, and Enterprise Voice.

Presence and IM

  • Microsoft Office and SharePoint Support: A Presence icon allows users to access Presence information and start a conversation with a single click from SharePoint sites and from within Outlook, Word, Excel, PowerPoint, and other Office applications
  • Custom Presence States: Managers can create business-specific Presence such as In Court
  • Privacy Settings: Users can control what Presence information is available and to whom
  • Contact List: Contacts can be sorted by groups, status, and relationships, and list settings can be customized to view photos, presence, and status.
  • Contact Grouping: Users can tag contacts to receive automatic change-of-status notifications.
  • Contact Card: A new Contact Card accessible from Office applications can display individuals, distribution and personal groups, and instant messaging agents, and can show pictures, location, notes, and communication options.
  • Unified Contacts: Contact identities are consolidated and stored in Exchange and shared among Lync Server 2010, SharePoint, and Exchange Server 2010.
  • Conversation History: IM history can be stored for auditing and old conversations can be revived with a click.
  • Federation: Presence and IM functionality can be extended to external Lync Servers and IM can include public IM networks.
  • Web Access: Outlook Web App and Lync Web App provide access to Presence, IM, and contact lists.
  • Mobile Access: Communicator Mobile allows Presence updates and IM on mobile devices.
  • Mac Support: Communicator for Mac 2010 works with Lync Server 2010 for Presence and IM, calendar free/busy information, rich Presence in Microsoft Office 2011 for Mac, desktop sharing, and PSTN dialout.
  • Group Chat: The Lync Server 2010 Group Chat console provides chat room lists, chat history search, and new posts alerts while supporting Presence, IM, text, graphics, files, links, and emoticons.
  • Skill Search: SharePoint integration allows users to search for experts based on experience, interest, or group membership.
Unified Conferencing
  • One-click Conferencing: Outlook 2010 integration and Communicator Mobile both allow users to schedule, begin, or join a meeting with a single click.
  • Active Directory-based Authentication: Conference set up options include open or closed authentication against Active Directory or anonymous participation based on an ID and password. Lync 2010 users can join with one click, skipping PIN, password, or meeting ID.
  • Video Conferencing: Enhanced support for a broad range of webcams and other video technology simplifies video conferencing.
  • Support for Non-PC Users: Conference participants without a PC can dial in via an access number and optional PIN or use a Lync 2010 Phone Edition device authenticated against Active Directory.
  • Panoramic View: The Lync 2010 client can display a 360 degree panorama of a meeting site and Lync 2010 Server can detect and highlight the active speaker.
  • HD Video: The Lync 2010 client supports high-definition video for peer-to-peer calls.
  • Whiteboarding: Lync 2010 allows presenters to broadcast pages populated in real time with drawings, text, flow charts, diagrams, cut-and-paste objects, and annotations to create slides that can be saved or printed.
  • Desktop and Application Sharing: Conference presenters can use Lync 2010 to send real-time broadcasts of selected portions of their desktops, applications, visuals, web pages, and documents. Presenters can also send keystrokes and mouse activity, and can selectively delegate control to participants.
  • Meeting Recordings and Playback: The Lync 2010 client makes it possible to record meetings and presentations to a WMV file or in a Lync recording format, and to publish all or parts of a meeting that can include any combination of audio, video, IM, and shared content.
Enterprise Voice
  • Enhance or Replace a PBX: Lync Server 2010 offers comprehensive IP PBX functionality (e.g., click to call, call waiting, hold, release, forward, transfer, divert to voicemail, park, reverse number lookup) enhanced with IM, rich Presence, and conferencing.
  • Telephony Management: Integration with core platforms such as Active Directory and Microsoft SQL Server support critical PBX management functions including dial plans, call authorization, and detailed call records.
  • External Access without VPN: Lync Server 2010 can provide advanced PBX services to users outside the office without requiring a Virtual Private Network connection.
  • Simultaneous Ring: Incoming calls can ring all of a user's endpoints at the same time and can optionally generate IM call notifications. A user can add one independent PSTN number such as a home phone.
  • Device Switching: Users can specify a primary endpoint device and can use a drop-down menu in the Lync 2010 client to switch between devices in the middle of a conversation without disrupting the call.
  • Manage Multiple Calls: Users can answer and initiate calls in parallel via separate Lync 2010 conversation windows and manage the calls with the Current Conversation list.
  • Multi-media Calls: For calls between Lync 2010 clients, options include text, video, and desktop sharing.
  • Secure Access: Lync Server 2010 endpoints can encrypt voice and media via TLS and SRTP security without requiring VPN connections.
  • Single Number Reach: Users can use a single phone number for desk phones, PCs, and mobile handsets, while outbound calls from these devices can share the same caller ID..
  • Call Logs: An optional call log can be stored in the Conversation History folder of Outlook 2010 for tracking all of a user's incoming and outgoing calls.
How Progent's Consultants Can Help You with Lync Server 2010
Progent's Microsoft-certified consultants can help you manage and support Lync Server 2010 as your enterprise-wide solution for Presence, IM and conferencing. Progent can also help you design and implement an efficient Skype for Business upgrade in order to integrate Presence, IM and conferencing closely with SharePoint, Exchange, SQL Server, Active Directory, and Microsoft Office and Office 365. Progent's wireless mobility consultants can help you build a secure and manageable BYOD solution by providing services that include iPhone and iPad integration, Android phone and tablet consulting, and RIM BlackBerry expertise. Progent can help set up Lync Server or Skype for Business to work with your existing PBX and VoIP solutions or plan a staged phase out of your legacy telephony system as you adopt Microsoft's latest unified communications technology.

Progent's Cisco-certified CCIE network engineers can help you design and support a robust network infrastructure that provides the performance and reliability required for your Lync Server solution, and Progent's network security consultants can help you define and enforce company-wide security policies for Presence and IM applications based on industry best practices.

Progent's business continuity professionals can help you take advantage of Lync Server 2010's ability to be split across two geographical separate sites so that your Lync Server environment can survive a catastrophic data center breakdown, and Progent's Data Protection Manager experts can help you devise and test a backup/restore solution that minimizes business disruption and data loss in case of a network failure.

Progent's Technical Response Center (TRC) can provide on-line support for IT managers responsible for maintaining Lync Server and the TRC also offers Helpdesk services for end users. Progent can train administrators and users to manage and operate Lync Server 2010 and the Lync 2010 client to maximize the business value of Microsoft's Presence and IM technology.

In order to get in touch with Progent about engineering support for Microsoft Lync Server 2010, call 1-800-993-9400 or visit Contact Progent.

Progent's Consulting and Support Services for Microsoft .NET Servers
For small and mid-sized companies across the United States, Progent's Microsoft-authorized experts offer computer assistance and professional consulting services for the whole family of Microsoft .NET Enterprise Servers and Microsoft Windows Servers. Progent's planning, integration, update, and consulting capabilities cover network architecture, configuration, and management help for project analysis and documentation, on-site and remote technical support and network troubleshooting, Standard Call Center Services or Shared Help Desk Call Center Support, comprehensive security expertise, turn-key outsourcing, and ProSight Virtual Hosting services.

In case your organization needs fast remote support from a certified consultant, refer to Progent's Urgent Remote Technical Support.

Find out additional information about Progent's Support Services for Microsoft .NET Server Technology.



An index of content::

  • 24 Hour Jersey City Netwalker Ransomware Cleanup Jersey City Secaucus Biggest Jersey City Snatch Ransomware File-Recovery Jersey City Secaucus
  • 24-Hour Reading Work from Home Employees Endpoint Management Systems Consultants Berkshire, South East England, Great Britain Work at Home Employees Reading Expertise - Endpoint Management Systems Guidance Reading

  • Professional ransomware cleanup and restore
    After Hours Sodinokibi ransomware hot line Specialists

    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to contain the spread of an active ransomware attack. Call 800-462-8800

  • 24x7 RIM BlackBerry Engineer Vancouver , British Columbia Services RIM BlackBerry
  • 24x7 SharePoint 2013 Professionals Phoenix Valley of the Sun Integration Services Microsoft SharePoint Server 2013 Phoenix Arizona, America
  • After Hours MS Dynamics GP (Great Plains) Solution Provider nearby Scottsdale - Business Intelligence Expert Scottsdale Tempe Paradise Valley MS Dynamics GP-Great Plains Vender near Scottsdale - Business Intelligence Help Scottsdale Arizona
  • At Home Workers Nashville Consulting and Support Services - Endpoint Security Solutions Assistance Nashville, United States Nashville Remote Workers Endpoint Security Systems Consulting Experts Nashville Tennessee
  • Baton Rouge Locky Ransomware Recovery Baton Rouge Urgent Baton Rouge Nephilim Ransomware Operational Recovery Baton Rouge, U.S.A.
  • Belo Horizonte Remote Workers Backup/Restore Solutions Assistance Belo Horizonte, Minas Gerais 24 Hour Offsite Workforce Guidance - Belo Horizonte - Backup/Recovery Technology Guidance Belo Horizonte, Minas Gerais
  • Biggest Fort Collins Telecommuters Collaboration Systems Consulting Fort Collins Colorado Work at Home Employees Fort Collins Consulting Experts - Collaboration Systems Consultants Fort Collins Colorado
  • BlackBerry Online Support Services Baton Rouge, Capital Park 24 Hour BlackBerry Wireless Small Business IT Consulting Group Baton Rouge Louisiana, United States
  • Buffalo Telecommuters Collaboration Solutions Assistance Buffalo, NY At Home Workforce Consulting Experts in Buffalo - Collaboration Solutions Expertise Buffalo Great Lakes
  • CISSP Information systems Security Outsourcing Security Security Audit Services Charleston South Carolina
  • Catalyst 2900 Switch Support Outsourcing Catalyst 2940 Switch Setup and Support
  • Chatsworth-Northridge, California Consulting Support for Chatsworth IT Service Providers Specialists for Chatsworth IT Support Companies Chatsworth-Canoga Park, California
  • Chattanooga, Hamilton County Top Rated Telecommuters Expertise - Chattanooga - IP Voice Technology Expertise Chattanooga Chattanooga At Home Workforce IP Voice Technology Guidance
  • Professional Lync Server 2013 dial plans
  • Chesapeake Snatch Crypto-Ransomware System-Restoration Chesapeake Hampton Roads Chesapeake Ransomware Recovery Services
  • Chesapeake, VA, America Work at Home Employees Consulting Experts near Chesapeake - Management Systems Assistance Chesapeake, South Hampton Roads Offsite Workforce Expertise near me in Chesapeake - Management Tools Consultants
  • Colorado Springs Work from Home Employees Solutions Consulting Experts El Paso County Colorado Colorado Springs Teleworkers Colorado Springs Consulting Services - Solutions Consulting Services
  • Detroit WannaCry Crypto-Ransomware Settlement Negotiation Services Detroit Michigan Detroit Avaddon Ransomware Negotiation Experts

  • Amazon Marketplace Web Service Integration
    Amazon Marketplace Web Service development Programming Firm

    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their reach, reduce their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

  • Detroit, MI Detroit Ransomware Lockbit Vulnerability Consultation Detroit Crypto-Ransomware Hermes Vulnerability Consultation
  • Dharma Ransomware Hot Line Fargo-Williston, North Dakota Hermes Ransomware Hot Line Fargo-Fargo, North Dakota
  • Downers Grove Avaddon Crypto-Ransomware Rollback Downers Grove-Bolingbrook, IL Downers Grove Sodinokibi Crypto-Ransomware Cleanup Downers Grove-Bolingbrook
  • Exchange Upgrade Engineer Technology Professional Microsoft Exchange Server 2010 Migration
  • Fedora Linux, Sun Solaris, UNIX IT Consulting Tatuapé, Guarulhos Immediate Consulting Services Debian Linux, Solaris, UNIX State of São Paulo
  • Consultants Microsoft Lync Presence
  • Hawaii Small Office Computer Consultant Hawaii Information Technology Consulting

  • SMS 2003 Upgrade Online Technical Support
    Integration Support Microsoft SMS

    Progent's Microsoft certified experts provide small and mid-size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important software quickly and reliably to specified workers, lower software expense and adhere to licensing agreements by determining patterns of usage, enhance Windows protection by improving your awareness of weak points and by delivering targeted updates, manage your external workforce through industry standards independent of connection or location, and reduce operational costs by efficiently exploiting the administrative functions incorporated into Windows. Progent's SMS engineers can help you use SMS economically for automated software and application deployment, security patch administration, and resource tracking management including software and hardware inventory.

  • Houston Downtown Snatch Ransomware Hot Line Ransomware Rebuild
  • 24-Hour Microsoft Lync Server Instant Messaging Online Help
  • Largest Windows and UNIX Consulting Emergency Windows and UNIX Services
  • Microsoft MCA Consulting Full-Time Job Monterey Peninsula Microsoft MCTS Support Remote Support Job Santa Cruz County
  • Napa IT Staffing Support Napa California Napa IT Staff Temps Services
  • Network Consultants Mandrake Linux, Solaris, UNIX CentOS Linux, Sun Solaris, UNIX Online Support Services Manhattan Beach-El Segundo
  • Offsite Workforce Chattanooga Consulting and Support Services - Call Desk Solutions Expertise Hamilton County Tennessee At Home Workers Chattanooga Consulting - Call Desk Solutions Expertise
  • Offsite Workforce Expertise in Barueri-Alphaville - Data Protection Systems Expertise Barueri, Alphaville Industrial Telecommuters Consulting near me in Barueri-Alphaville - Data Protection Technology Assistance Barueri, SP

  • scom 2016 high availability Online Consulting
    scom 2016 OMS integration On-site Support

    System Center 2016 Operations Manager is designed to ensure top performance and maximum availability for critical applications by offering centralized, mixed-platform monitoring of physical and virtual infrastructure installed across local datacenters and private and public clouds. Progent's consulting team offers advanced remote and onsite expertise to assist businesses of all sizes to plan, implement, optimize, update and repair SCOM 2016 deployments. Progent can help you to migrate to SCOM 2016 from older releases or from different IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a cohesive infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 environment to include resources based in public clouds such as Microsoft Azure and Amazon AWS.

  • Consultant Services Lync Server 2013 Front End Pool
  • Offsite Workforce Expertise in San Antonio - Network Security Solutions Consulting Experts Bexar County Texas Work from Home Employees Expertise in San Antonio - Security Systems Assistance South Texas San Antonio
  • Palo Alto, California Integration Firms Palo Alto-Mountain View Administration
  • Ransomware Cleanup and Recovery Corpus Christi, South Texas Spora Ransomware Hot Line Corpus Christi Texas
  • Remote Help Desk Small Business Computer Consulting Firms McKinney Texas Microsoft Exchange Technical Support Group McKinney, TX
  • Remote Workers Cloud Integration On-site Support Offsite Workforce Cloud Integration Integration Services
  • Remote Workers Consulting near me in Uniondale - Collaboration Systems Assistance Uniondale-Hempstead, New York, United States Teleworkers Uniondale Consulting Services - Collaboration Systems Consultants Uniondale-Hauppauge, New York
  • SCCM 2012 Upgrade Network Consulting SCCM 2012 Patch Management IT Services
  • Salt Lake City Work at Home Employees Conferencing Systems Consultants Salt Lake City, Tooele County Urgent Salt Lake City Work at Home Employees Conferencing Systems Consulting Experts
  • Sherman Oaks Offsite Workforce IP Voice Technology Guidance Sherman Oaks-Burbank Top Telecommuters Sherman Oaks Consulting Services - VoIP Solutions Consulting Experts Sherman Oaks California
  • Small Business On-site Technical Support 24/7/365 Consulting Small Business
  • Support and Integration Windows Server 2019 Disaster Recovery 24x7 Microsoft Experts Windows Server 2019 Encrypted Networks Services

  • Consult 64-bit Migration
    Top Ranked Online Consulting 64-bit Server

    Progent's Microsoft-premier consultants can assist your organization to update your desktops from 32 bits to 64 bits. Progent can assist you to calculate the costs and benefits of migrating to 64-bit desktop processing, plan an efficient migration strategy that reduces operational interruptions, and deliver economical, expert online support to aid your organization to install 64-bit desktop operating systems and application software on your existing hardware.

  • Telecommuters Consultants - Reno - Collaboration Systems Assistance Washoe County Nevada Work at Home Employees Consulting Experts nearby Reno - Collaboration Systems Consultants Washoe County Nevada
  • Top Microsoft SharePoint Server 2013 Remote Technical Support Lexington-Fayette 24/7 Microsoft SharePoint 2010 Online Troubleshooting Fayette County Kentucky
  • Top Santa Rosa Consultancy Firm Microsoft, Cisco and Security Certified Experts Santa Rosa, California Computer Consulting Company
  • Windows Server 2012 R2 Network Design Huntington Beach California Windows Server 2019 Support Company

  • © 2002-2023 Progent Corporation. All rights reserved.