Microsoft-certified Consultants

Microsoft Lync Server 2010, formerly called Office Communications Server and Live Communications Server, and currently called Skype for Business, allows you to take control of Presence and Instant Messaging (IM) while providing an advanced platform for unified communications that can save time and money while improving productivity and teamwork. Microsoft Lync Server offers a consistent user experience that spans desktop and laptop PCs, smart phones, and web browsers and allows users to communicate, collaborate, and share information from within the Lync desktop client, from Microsoft Office programs including Outlook, Word, Excel, and PowerPoint, or from custom applications and workflows.

Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both IP-based and PSTN telephony. Lync Server 2010 can extend the functionality of Microsoft Exchange Server and SharePoint and simplify management through integration with Active Directory. The extensive capabilities of Lync Server 2010 can also save capital and operational costs by replacing VoIP hardware and subscription services, PBX systems, or legacy video conferencing solutions.

Progent's Microsoft-certified consultants can provide online and on-premises support to help you manage and troubleshoot your current deployment of Lync Server 2010. Progent can also assist you to evaluate the benefits of upgrading from Lync Server 2010 to the latest release of Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you plan and carry out a smooth Skype for Business migration from a legacy version of Lync. In addition, Progent can help you integrate your unified communications environment with Microsoft Exchange, SharePoint, and SQL Server, show you how to use Lync or Skype for Business to enhance the collaborative capabilities of Microsoft Office and Office 365 applications, and provide custom online training for individuals or groups.

Overview of Microsoft Lync Server 2010
The hit-or-miss nature of phone and voice mail systems and the sporadic delays inherent in email can result in wasted time and lost opportunities. This has contributed to the wide-spread, and often uncontrolled, adoption of IM technology to help people get in touch with one another quickly regardless of location or circumstances. But this means yet another mode of communications for users to monitor and IT administrators to manage.

A complementary solution for reducing communications latency is Presence technology. Presence allows people to publish their availability status and helps colleagues determine the best time and method to contact them. Rich Presence technology removes most of the guesswork and latency out of getting in touch. The challenge for IT managers is how to allow Presence to surface within the natural workflow of a business so that users don't give back the time-saving benefits by being forced to master yet another software application or dramatically alter the way they do business.

The key to Lync Server 2010's business value is that it leverages the collaborative benefits of IM and Presence across multiple software applications, business functions, and computing devices by providing a single, standardized, manageable, secure, and scalable platform that integrates easily into existing IT infrastructure. Lync Server 2010 universalizes access to IM and Presence through its integration with mainstream applications such as Microsoft Office and SharePoint and by supporting Windows, Apple Mac, and Linux desktops as well as Android phones, iPhones, Windows Phones, BlackBerries and other web-enabled smart phones. Lync Server 2010 also utilizes IM and Presence to enhance or replace core communications solutions including IP-PBX systems and video conferencing.

Lync Server 2010 allows users to publish their availability status (e.g., Available, Busy, Off Work, In a Meeting) and how they can be reached. Lync Server 2010 supports advanced user information including a contact's picture and location. This status information is available wherever a user's name appears such as in an email message or on a team web site. Presence status can also be displayed and messages can be launched within a Microsoft Office application such as Excel or Word by hovering over the Presence icon. This provides a click-to-contact capability that streamlines communication without disturbing familiar workflows.

Lync's native integration with Active Directory simplifies management by doing away with the requirement to establish separate databases for users and policies, Lync's use of Role Based Access Control (RBAC) makes it easy to assign roles and scopes to various administrators.

Major Features of Microsoft Lync Server 2010
Microsoft Lync Server 2010 offers a rich array of features that enhance the usability and manageability of collaborative tools in the areas of Presence and IM, Unified Conferencing, and Enterprise Voice.

Presence and IM

• Microsoft Office and SharePoint Support: A Presence icon allows users to access Presence information and start a conversation with a single click from SharePoint sites and from within Outlook, Word, Excel, PowerPoint, and other Office applications
• Custom Presence States: Managers can create business-specific Presence such as In Court
• Privacy Settings: Users can control what Presence information is available and to whom
• Contact List: Contacts can be sorted by groups, status, and relationships, and list settings can be customized to view photos, presence, and status.
• Contact Grouping: Users can tag contacts to receive automatic change-of-status notifications.
• Contact Card: A new Contact Card accessible from Office applications can display individuals, distribution and personal groups, and instant messaging agents, and can show pictures, location, notes, and communication options.
• Unified Contacts: Contact identities are consolidated and stored in Exchange and shared among Lync Server 2010, SharePoint, and Exchange Server 2010.
• Conversation History: IM history can be stored for auditing and old conversations can be revived with a click.
• Federation: Presence and IM functionality can be extended to external Lync Servers and IM can include public IM networks.
• Web Access: Outlook Web App and Lync Web App provide access to Presence, IM, and contact lists.
• Mobile Access: Communicator Mobile allows Presence updates and IM on mobile devices.
• Mac Support: Communicator for Mac 2010 works with Lync Server 2010 for Presence and IM, calendar free/busy information, rich Presence in Microsoft Office 2011 for Mac, desktop sharing, and PSTN dialout.
• Group Chat: The Lync Server 2010 Group Chat console provides chat room lists, chat history search, and new posts alerts while supporting Presence, IM, text, graphics, files, links, and emoticons.
• Skill Search: SharePoint integration allows users to search for experts based on experience, interest, or group membership.

• One-click Conferencing: Outlook 2010 integration and Communicator Mobile both allow users to schedule, begin, or join a meeting with a single click.
• Active Directory-based Authentication: Conference set up options include open or closed authentication against Active Directory or anonymous participation based on an ID and password. Lync 2010 users can join with one click, skipping PIN, password, or meeting ID.
• Video Conferencing: Enhanced support for a broad range of webcams and other video technology simplifies video conferencing.
• Support for Non-PC Users: Conference participants without a PC can dial in via an access number and optional PIN or use a Lync 2010 Phone Edition device authenticated against Active Directory.
• Panoramic View: The Lync 2010 client can display a 360 degree panorama of a meeting site and Lync 2010 Server can detect and highlight the active speaker.
• HD Video: The Lync 2010 client supports high-definition video for peer-to-peer calls.
• Whiteboarding: Lync 2010 allows presenters to broadcast pages populated in real time with drawings, text, flow charts, diagrams, cut-and-paste objects, and annotations to create slides that can be saved or printed.
• Desktop and Application Sharing: Conference presenters can use Lync 2010 to send real-time broadcasts of selected portions of their desktops, applications, visuals, web pages, and documents. Presenters can also send keystrokes and mouse activity, and can selectively delegate control to participants.
• Meeting Recordings and Playback: The Lync 2010 client makes it possible to record meetings and presentations to a WMV file or in a Lync recording format, and to publish all or parts of a meeting that can include any combination of audio, video, IM, and shared content.

• Enhance or Replace a PBX: Lync Server 2010 offers comprehensive IP PBX functionality (e.g., click to call, call waiting, hold, release, forward, transfer, divert to voicemail, park, reverse number lookup) enhanced with IM, rich Presence, and conferencing.
• Telephony Management: Integration with core platforms such as Active Directory and Microsoft SQL Server support critical PBX management functions including dial plans, call authorization, and detailed call records.
• External Access without VPN: Lync Server 2010 can provide advanced PBX services to users outside the office without requiring a Virtual Private Network connection.
• Simultaneous Ring: Incoming calls can ring all of a user's endpoints at the same time and can optionally generate IM call notifications. A user can add one independent PSTN number such as a home phone.
• Device Switching: Users can specify a primary endpoint device and can use a drop-down menu in the Lync 2010 client to switch between devices in the middle of a conversation without disrupting the call.
• Manage Multiple Calls: Users can answer and initiate calls in parallel via separate Lync 2010 conversation windows and manage the calls with the Current Conversation list.
• Multi-media Calls: For calls between Lync 2010 clients, options include text, video, and desktop sharing.
• Secure Access: Lync Server 2010 endpoints can encrypt voice and media via TLS and SRTP security without requiring VPN connections.
• Single Number Reach: Users can use a single phone number for desk phones, PCs, and mobile handsets, while outbound calls from these devices can share the same caller ID..
• Call Logs: An optional call log can be stored in the Conversation History folder of Outlook 2010 for tracking all of a user's incoming and outgoing calls.

Progent's Cisco-certified CCIE network engineers can help you design and support a robust network infrastructure that provides the performance and reliability required for your Lync Server solution, and Progent's network security consultants can help you define and enforce company-wide security policies for Presence and IM applications based on industry best practices.

Progent's business continuity professionals can help you take advantage of Lync Server 2010's ability to be split across two geographical separate sites so that your Lync Server environment can survive a catastrophic data center breakdown, and Progent's Data Protection Manager experts can help you devise and test a backup/restore solution that minimizes business disruption and data loss in case of a network failure.

Progent's Technical Response Center (TRC) can provide on-line support for IT managers responsible for maintaining Lync Server and the TRC also offers Helpdesk services for end users. Progent can train administrators and users to manage and operate Lync Server 2010 and the Lync 2010 client to maximize the business value of Microsoft's Presence and IM technology.

In order to get in touch with Progent about engineering support for Microsoft Lync Server 2010, call 1-800-993-9400 or visit Contact Progent.

Progent's Support Services for Microsoft Server Products
For small and mid-sized businesses across the United States, Progent's Microsoft-authorized consultants offer computer help and professional consulting services for the whole array of Microsoft .NET servers and Microsoft Windows Servers. Progent's planning, installation, update, and support capabilities cover system architecture, deployment, and administration help for project analysis and documentation, on-site and remote technical help and network troubleshooting, Standard Help Desk Call Center Support or Shared Help Desk Support, certified security consulting, turn-key outsourcing, and ProSight Virtual Hosting services.

If your company needs immediate remote support from a Microsoft certified engineer, visit Progent's Emergency Remote Technical Help.

Find out more details about Progent's Consulting and Support Services for Microsoft Server Products.