Microsoft Lync Server ConsultingMicrosoft Lync Server 2010, formerly called Office Communications Server and Live Communications Server, and currently called Skype for Business, allows you to take control of Presence and Instant Messaging (IM) while providing an advanced platform for unified communications that can save time and money while improving productivity and teamwork. Microsoft Lync Server offers a consistent user experience that spans desktop and laptop PCs, smart phones, and web browsers and allows users to communicate, collaborate, and share information from within the Lync desktop client, from Microsoft Office programs including Outlook, Word, Excel, and PowerPoint, or from custom applications and workflows.

Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both IP-based and PSTN telephony. Lync Server 2010 can extend the functionality of Microsoft Exchange Server and SharePoint and simplify management through integration with Active Directory. The extensive capabilities of Lync Server 2010 can also save capital and operational costs by replacing VoIP hardware and subscription services, PBX systems, or legacy video conferencing solutions.

Progent's Microsoft-certified consultants can provide online and on-premises support to help you manage and troubleshoot your current deployment of Lync Server 2010. Progent can also assist you to evaluate the benefits of upgrading from Lync Server 2010 to the latest release of Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you plan and carry out a smooth Skype for Business migration from a legacy version of Lync. In addition, Progent can help you integrate your unified communications environment with Microsoft Exchange, SharePoint, and SQL Server, show you how to use Lync or Skype for Business to enhance the collaborative capabilities of Microsoft Office and Office 365 applications, and provide custom online training for individuals or groups.

Overview of Microsoft Lync Server 2010
Microsoft Lync Server 2010 SupportThe hit-or-miss nature of phone and voice mail systems and the sporadic delays inherent in email can result in wasted time and lost opportunities. This has contributed to the wide-spread, and often uncontrolled, adoption of IM technology to help people get in touch with one another quickly regardless of location or circumstances. But this means yet another mode of communications for users to monitor and IT administrators to manage.

A complementary solution for reducing communications latency is Presence technology. Presence allows people to publish their availability status and helps colleagues determine the best time and method to contact them. Rich Presence technology removes most of the guesswork and latency out of getting in touch. The challenge for IT managers is how to allow Presence to surface within the natural workflow of a business so that users don't give back the time-saving benefits by being forced to master yet another software application or dramatically alter the way they do business.

The key to Lync Server 2010's business value is that it leverages the collaborative benefits of IM and Presence across multiple software applications, business functions, and computing devices by providing a single, standardized, manageable, secure, and scalable platform that integrates easily into existing IT infrastructure. Lync Server 2010 universalizes access to IM and Presence through its integration with mainstream applications such as Microsoft Office and SharePoint and by supporting Windows, Apple Mac, and Linux desktops as well as Android phones, iPhones, Windows Phones, BlackBerries and other web-enabled smart phones. Lync Server 2010 also utilizes IM and Presence to enhance or replace core communications solutions including IP-PBX systems and video conferencing.

Lync Server 2010 allows users to publish their availability status (e.g., Available, Busy, Off Work, In a Meeting) and how they can be reached. Lync Server 2010 supports advanced user information including a contact's picture and location. This status information is available wherever a user's name appears such as in an email message or on a team web site. Presence status can also be displayed and messages can be launched within a Microsoft Office application such as Excel or Word by hovering over the Presence icon. This provides a click-to-contact capability that streamlines communication without disturbing familiar workflows.

Lync's native integration with Active Directory simplifies management by doing away with the requirement to establish separate databases for users and policies, Lync's use of Role Based Access Control (RBAC) makes it easy to assign roles and scopes to various administrators.

Major Features of Microsoft Lync Server 2010
Microsoft Lync Server 2010 offers a rich array of features that enhance the usability and manageability of collaborative tools in the areas of Presence and IM, Unified Conferencing, and Enterprise Voice.

Presence and IM

  • Microsoft Office and SharePoint Support: A Presence icon allows users to access Presence information and start a conversation with a single click from SharePoint sites and from within Outlook, Word, Excel, PowerPoint, and other Office applications
  • Custom Presence States: Managers can create business-specific Presence such as In Court
  • Privacy Settings: Users can control what Presence information is available and to whom
  • Contact List: Contacts can be sorted by groups, status, and relationships, and list settings can be customized to view photos, presence, and status.
  • Contact Grouping: Users can tag contacts to receive automatic change-of-status notifications.
  • Contact Card: A new Contact Card accessible from Office applications can display individuals, distribution and personal groups, and instant messaging agents, and can show pictures, location, notes, and communication options.
  • Unified Contacts: Contact identities are consolidated and stored in Exchange and shared among Lync Server 2010, SharePoint, and Exchange Server 2010.
  • Conversation History: IM history can be stored for auditing and old conversations can be revived with a click.
  • Federation: Presence and IM functionality can be extended to external Lync Servers and IM can include public IM networks.
  • Web Access: Outlook Web App and Lync Web App provide access to Presence, IM, and contact lists.
  • Mobile Access: Communicator Mobile allows Presence updates and IM on mobile devices.
  • Mac Support: Communicator for Mac 2010 works with Lync Server 2010 for Presence and IM, calendar free/busy information, rich Presence in Microsoft Office 2011 for Mac, desktop sharing, and PSTN dialout.
  • Group Chat: The Lync Server 2010 Group Chat console provides chat room lists, chat history search, and new posts alerts while supporting Presence, IM, text, graphics, files, links, and emoticons.
  • Skill Search: SharePoint integration allows users to search for experts based on experience, interest, or group membership.
Unified Conferencing
  • One-click Conferencing: Outlook 2010 integration and Communicator Mobile both allow users to schedule, begin, or join a meeting with a single click.
  • Active Directory-based Authentication: Conference set up options include open or closed authentication against Active Directory or anonymous participation based on an ID and password. Lync 2010 users can join with one click, skipping PIN, password, or meeting ID.
  • Video Conferencing: Enhanced support for a broad range of webcams and other video technology simplifies video conferencing.
  • Support for Non-PC Users: Conference participants without a PC can dial in via an access number and optional PIN or use a Lync 2010 Phone Edition device authenticated against Active Directory.
  • Panoramic View: The Lync 2010 client can display a 360 degree panorama of a meeting site and Lync 2010 Server can detect and highlight the active speaker.
  • HD Video: The Lync 2010 client supports high-definition video for peer-to-peer calls.
  • Whiteboarding: Lync 2010 allows presenters to broadcast pages populated in real time with drawings, text, flow charts, diagrams, cut-and-paste objects, and annotations to create slides that can be saved or printed.
  • Desktop and Application Sharing: Conference presenters can use Lync 2010 to send real-time broadcasts of selected portions of their desktops, applications, visuals, web pages, and documents. Presenters can also send keystrokes and mouse activity, and can selectively delegate control to participants.
  • Meeting Recordings and Playback: The Lync 2010 client makes it possible to record meetings and presentations to a WMV file or in a Lync recording format, and to publish all or parts of a meeting that can include any combination of audio, video, IM, and shared content.
Enterprise Voice
  • Enhance or Replace a PBX: Lync Server 2010 offers comprehensive IP PBX functionality (e.g., click to call, call waiting, hold, release, forward, transfer, divert to voicemail, park, reverse number lookup) enhanced with IM, rich Presence, and conferencing.
  • Telephony Management: Integration with core platforms such as Active Directory and Microsoft SQL Server support critical PBX management functions including dial plans, call authorization, and detailed call records.
  • External Access without VPN: Lync Server 2010 can provide advanced PBX services to users outside the office without requiring a Virtual Private Network connection.
  • Simultaneous Ring: Incoming calls can ring all of a user's endpoints at the same time and can optionally generate IM call notifications. A user can add one independent PSTN number such as a home phone.
  • Device Switching: Users can specify a primary endpoint device and can use a drop-down menu in the Lync 2010 client to switch between devices in the middle of a conversation without disrupting the call.
  • Manage Multiple Calls: Users can answer and initiate calls in parallel via separate Lync 2010 conversation windows and manage the calls with the Current Conversation list.
  • Multi-media Calls: For calls between Lync 2010 clients, options include text, video, and desktop sharing.
  • Secure Access: Lync Server 2010 endpoints can encrypt voice and media via TLS and SRTP security without requiring VPN connections.
  • Single Number Reach: Users can use a single phone number for desk phones, PCs, and mobile handsets, while outbound calls from these devices can share the same caller ID..
  • Call Logs: An optional call log can be stored in the Conversation History folder of Outlook 2010 for tracking all of a user's incoming and outgoing calls.
How Progent's Consultants Can Help You with Lync Server 2010
Progent's Microsoft-certified consultants can help you manage and support Lync Server 2010 as your enterprise-wide solution for Presence, IM and conferencing. Progent can also help you design and implement an efficient Skype for Business upgrade in order to integrate Presence, IM and conferencing closely with SharePoint, Exchange, SQL Server, Active Directory, and Microsoft Office and Office 365. Progent's wireless mobility consultants can help you build a secure and manageable BYOD solution by providing services that include iPhone and iPad integration, Android phone and tablet consulting, and RIM BlackBerry expertise. Progent can help set up Lync Server or Skype for Business to work with your existing PBX and VoIP solutions or plan a staged phase out of your legacy telephony system as you adopt Microsoft's latest unified communications technology.

Progent's Cisco-certified CCIE network engineers can help you design and support a robust network infrastructure that provides the performance and reliability required for your Lync Server solution, and Progent's network security consultants can help you define and enforce company-wide security policies for Presence and IM applications based on industry best practices.

Progent's business continuity professionals can help you take advantage of Lync Server 2010's ability to be split across two geographical separate sites so that your Lync Server environment can survive a catastrophic data center breakdown, and Progent's Data Protection Manager experts can help you devise and test a backup/restore solution that minimizes business disruption and data loss in case of a network failure.

Progent's Technical Response Center (TRC) can provide on-line support for IT managers responsible for maintaining Lync Server and the TRC also offers Helpdesk services for end users. Progent can train administrators and users to manage and operate Lync Server 2010 and the Lync 2010 client to maximize the business value of Microsoft's Presence and IM technology.

In order to get in touch with Progent about engineering support for Microsoft Lync Server 2010, call 1-800-993-9400 or visit Contact Progent.

Progent's Consulting Services for Microsoft Server Technology
For small businesses anywhere in the United States, Progent's Microsoft-certified experts can provide computer assistance and professional consulting support for the whole array of Microsoft .NET servers and Microsoft Windows Servers. Progent's migration, integration, optimization, and support capabilities include network architecture, deployment, and administration outsourcing for project management and documentation, on-site and off-site IT help and system troubleshooting, Standard Help Desk Call Center Support or Co-managed Help Desk Call Center Support, certified security consulting, full-service outsourcing, and ProSight Virtual Hosting services.

In case your organization needs fast online support from a certified consultant, refer to Progent's Emergency Remote Computer Support.

Find out more information concerning Progent's Consulting Services for Microsoft .NET Server Technology.



An index of content::

  • 24 Hour At Home Workforce Consulting Experts in Charleston - Connectivity Consultants Charleston County 24x7 Work from Home Employees Charleston Consulting Experts - Integration Solutions Consulting Experts Charleston South Carolina

  • Top Hornetsecurity Altaro 365 Total Backup Network Consultants
    24x7 Hornetsecurity Altaro M365 SharePoint Backup Network Consultant

    Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.

  • Engineer Lync Server 2013 Mirrored Back End Servers
  • 24-7 Bakersfield Phobos Crypto-Ransomware Repair Bakersfield California Bakersfield Hermes Crypto-Ransomware Remediation Bakersfield

  • Top MCSE Expert Certified Dynamics GP Support Outsourcing
    Award Winning Microsoft Dynamics GP ERP Remote Support

    Microsoft Dynamics GP 2010 financial software is a full-featured business management and analytics platform that integrates information and processes throughout your company, interfaces seamlessly with other applications, and connects employees, customers and suppliers unrestricted by time or place. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for accounting, analytics and reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field service, manufacturing, retail, and online business services. Progent can show you how to install and manage a robust, protected server and network environment to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your company exploit the full power of Microsoft Dynamics GP/Great Plains 2010.

  • Allentown Teleworkers Guidance - Allentown - Conferencing Solutions Assistance Allentown Work at Home Employees Video Conferencing Systems Consulting

  • Expert Microsoft Certified Computer Engineer SCCM 2007 Asset Management
    SCCM 2007 Migration Information Technology Consulting

    Progent's Microsoft-certified consultants can assist you to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance security and compliance, and increase productivity by making sure that critical applications are always current, tracking product licenses, and reporting resource usage profiles so you can make smart buying decisions. Once you are ready to update your SCCM 2007 device management ecosystem, Progent can assist you to plan and carry out an efficient migration to System Center 2012 Configuration Manager.

  • BES Express Professional BES Express Engineer

  • Private Cloud Hosting Services Specialists
    Consulting Private Clouds for Small Businesses

    Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small or mid-size company's servers in an environment that gives the maximum level of availability and expandability and is also easy to migrate to another host. Progent's Private Cloud Hosting and Management options are built on mature virtualization technologies that enable small companies with mixed- platform IT systems to economize dramatically on the expense of capital investments, system maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.

  • Best CISM Security Security Scottsdale, Arizona Server Support Security Consultant Scottsdale
  • Boise At Home Workers VoIP Systems Consulting Experts Ada County Idaho Boise Work at Home Employees IP Voice Solutions Expertise Boise, Ada County
  • CISSP Security Consulting Connecticut Security Firewall Network Install Bridgeport, New Haven, Hartford, CT
  • Open Now Microsoft Lync Server Instant Messaging Support and Integration
  • Cisco Help Desk Integration Help Desk Call Center Online Technical Support
  • Colorado Springs Netwalker Ransomware Settlement Negotiation Services El Paso County Colorado, United States Colorado Springs Egregor Ransomware Settlement Negotiation Consulting Colorado Springs, El Paso County
  • Computer Network Companies Exchange South Carolina 24-Hour Support Firm Exchange Columbia, SC
  • Houston Ransomware Computer-Virus Readiness Houston Sugar Land Baytown Houston Crypto-Ransomware Infection Review Houston
  • Hybrid Microsoft 365 and Exchange On-site Technical Support Hybrid Microsoft 365 integration Support and Help
  • Irvine Newport Beach California Irvine Remote Workforce Video Conferencing Technology Consulting 24x7x365 At Home Workforce Irvine Guidance - Conferencing Systems Consulting Irvine, CA
  • Linux Network Monitoring Network Consulting Nagios Network Consultant
  • Mandrake Linux, Sun Solaris, UNIX Consulting Services Gentoo Linux, Solaris, UNIX Professional Brasília, DF
  • Melbourne Consulting Services Company Melbourne-Whittlesea Implementation
  • Mexico City, Álvaro Obregón Immediate Mexico City Crypto-Ransomware Hermes Readiness Assessment Ciudad de México, CDMX Top Mexico City Ransomware Locky Vulnerability Evaluation
  • Microsoft Dynamics GP IT Consultant Support and Setup Microsoft Dynamics GP
  • Microsoft MCTS Consulting Telecommuter Jobs Santa Cruz California Santa Cruz County Desktop Consulting Job Openings
  • Network Engineer Subcontractor Jobs Concord, United States Microsoft MCA Consulting Telecommuter Jobs Martinez CA
  • Networking Organization SharePoint Montana Billings, MT, Missoula, MT, Great Falls, MT, Bozeman, MT SharePoint Install

  • Consult ransomware removal and recovery
    ransomware protection Professionals

    Progent's ransomware consultants can help you to assess your ransomware defenses, remotely monitor and protect your network, assist with negotiating a settlement with a hacker, and reconstruct an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

  • Offsite Workforce Consultants near Centennial - Cloud Systems Consulting Centennial-Englewood, Colorado Offsite Workforce Consulting Services - Centennial - Cloud Integration Solutions Consulting and Support Services Centennial, U.S.A.
  • Open Now Morgan Hill Short Term IT Staffing Support Morgan Hill Gilroy CA Morgan Hill Short Term IT Staffing Support
  • Orlando Crypto-Ransomware Settlement Negotiation Services Orlando Florida Orlando Avaddon Crypto-Ransomware Settlement Guidance Orlando, FL

  • Upgrade Consultant Solaris-Windows
    Solaris Migration Consultants

    Progent can help your company to plan and execute a smooth migration from a Solaris-powered IT system to a network powered by Windows and capable of running Microsoft's popular office productivity suites, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to guard your information and minimize business discontinuity by developing an effective migration strategy that preserves your current assets in Sun Solaris application and technology. UNIX-to-Windows migration consulting services offered by Progent include evaluation of existing environment, migration planning and testing, Microsoft Exchange migration services, information and application transition, and server and mass storage migration and economization.

  • Parsippany Crypto-Ransomware Lockbit Preparedness Checkup Parsippany-Fairfield, NJ Parsippany Crypto-Ransomware Computer-Malware Audit Parsippany-Pine Brook
  • Pasadena Nephilim Ransomware Negotiation Guidance Pasadena Pasadena DopplePaymer Crypto-Ransomware Settlement Services Harris County Texas
  • Lync Server 2013 and Active Directory Consultancy
  • Petaluma California Teleworkers Petaluma Consulting Services - Collaboration Technology Consulting and Support Services Petaluma At Home Workforce Collaboration Technology Consulting Petaluma, CA
  • Phobos Ransomware Hot Line Baton Rouge Capital Area Dharma Ransomware Hot Line Baton Rouge, United States
  • After Hours Lync Server 2013 PSTN Gateway Consultant
  • Porto Alegre-Canoas Urgent Porto Alegre Offsite Workforce Endpoint Management Systems Assistance Remote Workforce Porto Alegre Guidance - Endpoint Management Solutions Expertise
  • Salt Lake City Microsoft and Cisco Small Business IT Outsourcing Company Microsoft Network Onsite Technical Support Salt Lake City, UT
  • Santa Rosa California Cisco Computer Firms Sebastopol CA Support Group Cisco
  • Silver Lake At Home Workforce Consulting near me in Los Angeles - Cybersecurity Solutions Consulting Experts Los Angeles Remote Workers Cybersecurity Systems Guidance Los Angeles County

  • Technician Microsoft Exchange 2019 Server
    24-Hour Microsoft Exchange 2019 Server Computer Consulting

    Progent's Microsoft-certified professionals average over a decade of experience providing messaging solutions for customers that range from small businesses to global corporations. Progent offers affordable support for all editions of Microsoft Exchange Server to enhance email and virus security, design high availability email environments, and facilitate remote and mobile email access. Progent's Microsoft Exchange consulting services can assist you in planning and executing a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2019 Server. In addition offers integration help for Windows 10 and Windows 11 desktops using Office Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for all major browsers. For email virus protection, spam blocking and outbound data leak protection, Progent offers Email Guard managed services.

  • Small Business Software Security Consultant Small Business Troubleshooters
  • Spartanburg Remote Workers Cloud Integration Systems Assistance Spartanburg-Greenville, SC Spartanburg Spartanburg Telecommuters Cloud Integration Solutions Consulting Services

  • Dynamics GP Software Development Specialists
    Support Services Dynamics GP Custom Software

    Progent's background providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to design custom mission-critical applications and eCommerce environments that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can show you how to create reports that let you track your business more effectively, transforming uncooked information into useful understanding of your business.

  • Telecommuters Salt Lake City Expertise - Cybersecurity Systems Expertise Salt Lake City Ogden Clearfield Salt Lake City Remote Workforce Cybersecurity Systems Consulting Services Salt Lake City, Tooele County
  • Teleworkers Philadelphia Guidance - VoIP Solutions Consulting Experts Philadelphia Remote Workforce Consulting and Support Services near me in Philadelphia - IP Voice Solutions Consulting Services Philadelphia Harrisburg
  • Windows Security Tech Consulting Fort Collins, Larimer County, U.S.A. Small Business Computer Consultants Emergency Phone Support Fort Collins Colorado
  • Windows Server 2016 Technical Support Companies Sydney Sydney Small Business Network Consultant Windows Server 2012
  • Work at Home Employees Guarulhos Consulting - Setup Expertise Tatuapé At Home Workers Guidance near me in Guarulhos - Setup Guidance Guarulhos

  • 24/7 Development Company SQL
    SQL Integration

    Progent's certified SQL Server application programmers and DBAs can provide online consulting to help organizations of all sizes to build, manage, and maintain applications powered by the Microsoft SQL Server platform and .NET architecture. Progent's SQL Server experts offer help with any facet of application development in solutions that range from small office databases to N-tier VLDB applications and data warehousing.

  • Work at Home Employees Oakland Consulting - Backup/Restore Solutions Expertise Union City CA Berkeley Telecommuters Oakland Consultants - Backup/Restore Solutions Expertise

  • Fault-tolerant system On-site Support
    Engineer Fault Tolerant Internet Connection

    Progent's fault tolerant system experts offer non-stop computing consulting, disaster recovery services, network load balancing, high-availability interoffice access, fault-tolerant Internet interface design, high-availability data center services, and other high-availability networking support to show your small business configure a 24x7 environment for mission-critical applications. Progent has the background to design affordable, fault-tolerant systems by utilizing the expanding suite of Microsoft Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can show you how to you build a high-availability mutli-site network with a fully redundant Internet connection and efficient system load balancing.

  • Work from Home Employees Consulting Services near me in Uniondale - VoIP Systems Assistance Uniondale-Ronkonkoma, NY Urgent Uniondale Remote Workforce VoIP Systems Consulting Services Uniondale-Ronkonkoma, New York

  • © 2002-2023 Progent Corporation. All rights reserved.