Additional Topics of Interest

Phone Support Technical Support Group
IT Service Provider West Virginia

Progentís Technical Response Center (TRC) offers affordable national extended hours remote support for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer extended hours phone help and online direct network connection to isolate and resolve technical problems quickly and affordably.

Fault Tolerant Internet Connection Help and Support
Integration Network Load Balance

Progentís high availability system experts offer non-stop computing support, disaster recovery planning, network load balancing, fault-tolerant interoffice access, 24x7 Internet architecture design, 24x7 data center consulting, and other high-availability networking support to help your small business integrate a non-stop environment for mission-critical applications. Progent has the experience to design economical, high-availability networks by utilizing the expanding library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco authorized engineers can show you how to you build a high-availability mutli-location network with a completely redundant Internet connection and efficient system load balancing.

CCDP Expert Certified Jabber and VPN Onsite Technical Support
Jabber and Cisco TelePresence Server Consultant

Progent's Jabber consultants offer online or onsite support to help organizations of any size to design, deploy, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for all the products, technologies and services that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network appliances and management software, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration ecosystem.

Solaris Online Information Technology Integrators
Top Solaris Online Computer Network Firms

Progent offers nationwide online technical support and troubleshooting services for businesses who run Solaris networks or whose IT systems include a mix of Solaris and Microsoft Windows products. Online network consulting offers maximum return for your information technology budget by protecting client productivity and shortening the time billed for network analysis and repair. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to handle most network issues without wasting time and money by traveling to your site. In the vast majority of cases your IT problems can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist with the most difficult network problems.

CIO Troubleshooting
Onsite Technical Support Chief Information Officer

Progent offers the temporary services of a veteran Chief Information Officer to provide strategic direction to assist you select and support IT solutions appropriate for your present situation and that can serve as a solid basis for your future growth. Progent's temporary CIO consulting services offer economic advantages to organizations trying to optimize the impact of their network expenditures but who are without the budget or unwilling to take on another high-level position to their full-time staff. Because Progent is vendor-agnostic, with a sizable team of engineers certified to support all leading OS platforms and connectivity technologies plus a wide selection and business applications, Progent is in an ideal position to provide unbiased recommendations as well as expert technical support for creating IT systems that match the particular needs of your organization.

Service Database Remote Support
Microsoft and Cisco Certified Expert Information Technology Consulting Service Reporting

Progent uses a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every client. The discipline of detailing and organizing service activity results in more effective support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

ransomware defense review Engineer
Top ransomware vulnerability Engineer

The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block ransomware or recover rapidly from a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that reduces your vulnerability to ransomware and aligns with your company's needs.

Hybrid cloud solutions Consult
Microsoft Azure enterprise hybrid cloud solutions Consulting Services

Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

Professional System Center 2016 Disaster Recovery
24/7 System Center 2016 Troubleshooting Remote Technical Support

Progent has over 10 years of experience configuring, maintaining and troubleshooting the core platforms included with System Center and can assist you to design, deploy, support, and repair your System Center 2012 R2 solution to optimize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent's consultants can help your organization to upgrade to the current edition of System Center from an older release or from a third-party datacenter management solution to deliver the advantages of best-in-class deployment, centralized management, security, plus datacenter and critical application performance monitoring.

School Wireless Case Studies
Wireless Case Studies

Progent provided a wireless integration solution that allowed a school to improve efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for interfacing remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless solution offered better performance and dependability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz spectrum it offered protection against outside interference.

Microsoft System Center Operations Manager On-site Technical Support
System Center Operations Manager Support and Help

Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, enhancing and troubleshooting System Center Operations Manager solutions and offer companies of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and customize System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to fix serious problems uncovered by SCOM 2012.

Specialists Microsoft Azure integration
Azure Disaster Recovery Consulting Services

Progent can help small companies to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce equipment investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud networking architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and resources and ensure that you avoid the common errors small organizations make when migrating to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and to integrate Apple iOS devices and Android smartphones and tablets.

Top Rated Microsoft SBS Server Consulting Services
Expert Microsoft Certified SBS Premium Add-on Remote Support Services

Microsoft Small Business Server is a low-cost suite of essential servers that offers the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network support expert with real-world experience designing and integrating cohesive, end-to-end business technology solutions. Progent's Microsoft SBS Server professionals have an average of more than 10 years of experience supporting computer systems founded on Microsoft products. This experience assures you success in installing, managing, and maintaining IT solutions that include the Small Business Server suite of servers and applications.