Progentís Technical Response Center (TRC) offers affordable national extended hours remote support for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer extended hours phone help and online direct network connection to isolate and resolve technical problems quickly and affordably.
Progentís high availability system experts offer non-stop computing support, disaster recovery planning, network load balancing, fault-tolerant interoffice access, 24x7 Internet architecture design, 24x7 data center consulting, and other high-availability networking support to help your small business integrate a non-stop environment for mission-critical applications. Progent has the experience to design economical, high-availability networks by utilizing the expanding library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco authorized engineers can show you how to you build a high-availability mutli-location network with a completely redundant Internet connection and efficient system load balancing.
Progent's Jabber consultants offer online or onsite support to help organizations of any size to design, deploy, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for all the products, technologies and services that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network appliances and management software, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration ecosystem.
Progent offers nationwide online technical support and troubleshooting services for businesses who run Solaris networks or whose IT systems include a mix of Solaris and Microsoft Windows products. Online network consulting offers maximum return for your information technology budget by protecting client productivity and shortening the time billed for network analysis and repair. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to handle most network issues without wasting time and money by traveling to your site. In the vast majority of cases your IT problems can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist with the most difficult network problems.
Progent offers the temporary services of a veteran Chief Information Officer to provide strategic direction to assist you select and support IT solutions appropriate for your present situation and that can serve as a solid basis for your future growth. Progent's temporary CIO consulting services offer economic advantages to organizations trying to optimize the impact of their network expenditures but who are without the budget or unwilling to take on another high-level position to their full-time staff. Because Progent is vendor-agnostic, with a sizable team of engineers certified to support all leading OS platforms and connectivity technologies plus a wide selection and business applications, Progent is in an ideal position to provide unbiased recommendations as well as expert technical support for creating IT systems that match the particular needs of your organization.
Progent uses a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every client. The discipline of detailing and organizing service activity results in more effective support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block ransomware or recover rapidly from a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that reduces your vulnerability to ransomware and aligns with your company's needs.
Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent has over 10 years of experience configuring, maintaining and troubleshooting the core platforms included with System Center and can assist you to design, deploy, support, and repair your System Center 2012 R2 solution to optimize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent's consultants can help your organization to upgrade to the current edition of System Center from an older release or from a third-party datacenter management solution to deliver the advantages of best-in-class deployment, centralized management, security, plus datacenter and critical application performance monitoring.
Progent provided a wireless integration solution that allowed a school to improve efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for interfacing remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless solution offered better performance and dependability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz spectrum it offered protection against outside interference.
Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, enhancing and troubleshooting System Center Operations Manager solutions and offer companies of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and customize System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to fix serious problems uncovered by SCOM 2012.
Progent can help small companies to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce equipment investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud networking architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and resources and ensure that you avoid the common errors small organizations make when migrating to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and to integrate Apple iOS devices and Android smartphones and tablets.
Microsoft Small Business Server is a low-cost suite of essential servers that offers the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network support expert with real-world experience designing and integrating cohesive, end-to-end business technology solutions. Progent's Microsoft SBS Server professionals have an average of more than 10 years of experience supporting computer systems founded on Microsoft products. This experience assures you success in installing, managing, and maintaining IT solutions that include the Small Business Server suite of servers and applications.
Office 365 Management On-site Support San Francisco Bay Area
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical remote and on-premises expertise, software development, and technical support services for businesses of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you plan and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud-based infrastructure into a cohesive intranet solution.
Progent offers two ultra-affordable service packages designed to enable small businesses to get a professional network security evaluation from a premier security engineer. With Progent's External Network Security Inventory Scan, a security expert runs a comprehensive examination of your network from outside your firewalled perimeter to uncover possible risks in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer runs a network scan from a secure machine inside your company firewall to determine your exposure to internal assaults. The two security inventory packages are configured and executed from a protected remote site.
Progent can assist you in all facets of your migration to Microsoft Exchange Server 2016 such as designing HA infrastructure for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent offers affordable online consulting to help companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security.
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 migration strategy that avoids network disruption, simplifies ongoing service demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-site migrations, Progent has the background to complete your project rapidly and affordably. Progent's Exchange 2003 help, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.
Remote continuous network monitoring, proactive alerts, and periodic reports are crucial to maintaining the proper operation of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of any size can get a degree of protection that was once reserved for large enterprises. Progent offers several RMM options available as economical service packages created to help you to detect and resolve a most network problems before they can disrupt productivity.
Progent's Microsoft-certified consultants can assist your company to automate desktop change and update management by providing expertise with administration tools like System Center Configuration Manager 2007, Systems Management Server 2003, and WSUS.
Progent's Microsoft-certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your company, develop pilot systems and rollout plans, install Windows Server 2008 with your network environment and workload, educate your IT personnel how to run enhanced management utilities, and provide ongoing consulting and technical support via affordable options such as Contact Center support and online technical support.
If your business operates a Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-certified security specialists can assist your entire enterprise in a wide range of security areas such as security administration practices, security design and models, connection control systems and methodology, software development security, business processes security, physical security, telecommunications, network and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental competencies and worldwide standards of knowledge that network security managers are required to master. These certification give IT management the assurance that those who have achieved their CISM or CISSP qualification have demonstrated the experience and theory to deliver world-class security management and consulting help.
Progent's Meraki wireless access point consultants offer online and onsite support services to assist organizations of any size to plan, install, manage, expand or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can help you to configure and support Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as switches, ASR routers and firewalls to build a seamless network infrastructure that delivers the same access, performance, security compliance, manageability and uptime for wired and wireless users irrespective of their location or computing device.
Progent can help your business to configure Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest wireless controller solutions.
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience configuring ISA Server-based security solutions for information systems with multiple offices, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to help your small business in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your information protection requirements without overly limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
SQL Server 2014 incorporates significant improvements in critical areas including performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that works seamlessly with all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services such as planning, deployment, administration, remediation, and software development services to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.
Progent's Cisco CCIE-certified networking experts offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
When conducting IT projects for corporate clients, Progent uses a phased approach based on specified milestones so as to meet financial, timing and engineering targets while reducing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards based on the best practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and professional implementation. All facets are documented to make available a detailed description of IT services delivered and to help in downstream system support.
Progent offers online and onsite expertise to assist your organization with any aspect of business intelligence (BI) reporting ranging from debugging or enhancing reports to planning and deploying an advanced business intelligence environment. Progent's BI consultants can help your company to support your current BI system, assist you to upgrade reports and databases from a discontinued reporting product to a current solution, and deliver as-needed remote training tailored to your individual needs. Progentís business reporting and analytics professionals offer experience in all popular BI reporting platforms including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.
Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, develop test systems and rollout plans, optimize your network for local, multi-location, cloud-based, and hybrid environments, educate your IT support staff, create an enterprise-wide security plan, streamline IT management, help with creating applications, and build and validate a DR/BC plan.
Progent's Microsoft and Cisco certified computer engineers can provide advanced support for a wide array of products and technologies and can deliver that assistance remotely nationwide or onsite in select cities throughout the country and anywhere in . Progent offers remote support for networks powered by Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a combination of Microsoft Windows and UNIX-family technology. Progent also can provide access to the help of Cisco CCIE network specialists for the toughest network issues, as well as the the assistance of CISSP and CISM-accredited security engineers to assist with high-level security design and problem solving. Progent has delivered remote network support to businesses in every state in the U.S.
Exchange 2013 includes major enhancements to the functionality of Exchange Server 2010 and introduces powerful new features plus a redesigned architecture. These improvements favorably impact key areas like manageability, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and deployment strategy, and train your IT staff to maintain your Exchange Server 2013 environment. Progent also offers affordable remote support and management services for Microsoft Exchange Server 2013.
The complexity and connectivity demands of Microsoft Windows Servers calls for a network consulting firm with hands-on expertise and in-depth knowledge in planning and building cohesive, comprehensive network technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progentís consulting support can help you with designing, deploying, managing, and supporting Windows Server solutions that maximize the business value of your computer network. Progentís consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.
Progent can show you how to plan, configure, manage, monitor, and repair an efficient Wireless LAN infrastructure, recommend sensible products, and integrate access points, bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to create a complete wireless system security plan that is well aligned with the security plan for your overall business network.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent provides national online phone support and troubleshooting services for businesses who operate Apple macOS and OS X networks or whose information systems include a mix of Mac and Microsoft Windows technology. Progent's consultants can provide macOS and OS X clients a range of IT services such as desktop assistance, migration to the current version of macOS from earlier versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad support, or moving to Apple's iCloud. Remote technical support provides maximum leverage for your IT budget by protecting user productivity and shortening the hours charged for network analysis and repair. Sophisticated remote access utilities and skilled service specialists and consultants allow Progent to solve most network problems without wasting time and expense by going to your location. In most of situations your IT issues can be remediated by telephone or via a combination of phone help and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP premier security professionals to help with the most difficult system problems.
Progent is one of the most qualified network consulting firms for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small companies get all the benefits of Exchange Server 2000 for typical scenarios such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 Server administration.
With virtual servers, businesses are able to operate multiple virtual servers on one actual server. Virtual server technology enables companies to enjoy all the advantages of server isolation, but without the costs that goes with purchasing additional server equipment. Virtualization is the critical technology behind private clouds, which provide important advantages such as lowering the costs of hardware, datacenter facilities, and administration while enhancing information protection, network reliability, and recoverability. Other useful server management technologies include network monitoring software, Microsoft WSUS, and remote server management cards. Progent's certified server management consultants can assist you in all areas of server virtualization and administration to enable your company to cut costs and save time.
Progent offers the support of an accredited consultant with expertise deploying technology from the leading video conferencing/telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can help your company to design, install, expand, or troubleshoot a video conferencing environment that protects your current investment and optimizes the business value of your IT system. Progent also offers the services of infrastructure consultants able to help businesses of all sizes to build and maintain a network that provides the performance, dependability, protection, and scalability required to support your video conferencing/telepresence environment.
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous testing and extensive experience with information security architecture. ISSAP security experts possess comprehensive understanding of access management mechanisms and methodologies, phone system and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-premier security specialists can assist your company with all phases of secure network architecture.
Cisco's wireless VoIP phones are hardened wireless devices intended for professionals who are on the move within campus, warehouse, health-care or other environments where management wants portable phones that provide more control, security and durability than is possible with the Bring-Your-Own-Device mode of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones typically demands that you configure and fine tune many components of your Wi-Fi environment such as wireless access points, switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified experts can provide online and onsite support to help your organization create and manage a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.
Progent can help you plan and implement an efficient migration to Microsoft Dynamics GP so that you retain your information, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office integration, and reduce business disruption by creating and executing a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your financial reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce custom business software and eCommerce solutions that work transparently with Dynamics GP/Great Plains.
Progent's webinar training classes offer small businesses the affordability, convenience, and flexibility of virtual learning plus the proven training techniques of experienced instructors who utilize sophisticated collaboration software to simulate real-time, interactive classes. Progent can provide webinar education for key desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, PowerPoint, and Project: Microsoft Dynamics accounting and management solutions such as Microsoft Dynamics GP; as well as additional top desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Progentís Microsoft certified experts provide small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to install critical software rapidly and automatically to appropriate workers, lower product expense and stay compliant by understanding usage profiles, improve Windows security by improving your knowledge of vulnerability and by delivering critical patches, manage your mobile workforce through industry standards independent of connection or location, and reduce operational expenses by efficiently exploiting the management functions built into Windows. Progentís SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch administration, and asset tracking management including software and hardware inventory.
Progent's Symantec experts can assist you to maintain legacy Symantec firewall and Symantec VPN appliances including the Symantec Raptor and VelociRaptor family or help you upgrade to current firewall technology. Progent can also enable you to create and implement a complete security strategy that can include firewall and VPN devices and utilities, managed security and network protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your single resource for continuing technical help, administration, education, and security consulting.
Progentís Wireless Site Survey assists you to design and install a wireless LAN optimized for your facilities, offering your business a WLAN that delivers the reception, performance, load-handling capability, QoS, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed on-premises service.
Progent can help your business to plan and execute a smooth transition from a UNIX-based information environment to a network powered by Microsoft Windows and suited for running Microsoft's familiar office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can help you preserve your information and reduce business discontinuity by developing an effective transition plan that protects your existing investments in UNIX application and technology. UNIX-to-Windows migration support services available from Progent include evaluation of existing infrastructure, migration planning and validation, Microsoft Exchange migration support, data and application porting, and server and storage migration and consolidation.
Colocation data centers make it possible for businesses to share enterprise-class data centers for housing network equipment that supports critical applications and services. Progent's Microsoft and Cisco certified consultants can help your small business with all facets of your colocation strategy including selecting and moving to a colocation facility, designing system architecture, defining required equipment, on-site and on-line troubleshooting, setting up offsite network management, and training your IT staff.
Progent's Cisco-certified Wi-Fi technology consultants can assist you to deploy, manage, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.