Additional Topics of Interest

Top Arizona Online Support
North Carolina Designers

Progentís Technical Response Center offers national extended hours remote troubleshooting for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide after-hours phone help and online secure network access to troubleshoot and resolve network problems rapidly and economically. The breadth of technical experience available from Progent's staff of nationwide support engineers allows Progent to escalate even the most difficult network issues to competent experts as required. For critical issues, the TRC tries to answer your request for service in less than one hour.

Extended Call Center Integration Support
Shared Computer Support Help Desk Consulting

Progentís Co-managed Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top shared professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

24x7 ProSight IP address management Services
ProSight IT documentation management Engineers

ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.

Cisco Firepower AVC Help and Support
Cisco Firepower Information Technology Consulting

Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of advanced security features like application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and execute an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally control network ecosystems that include branch offices, data centers, and cloud resources.

Biggest Exchange 2016 Mailbox migration Integration Support
Exchange 2016 Migration Consultant Services

Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

24-7 Microsoft Office XP Setup Service
Microsoft Office System Computer Installation

Progentís computer outsourcing support offerings for small businesses feature planning Windows XP, .NET, and Microsoft BackOffice environments, coordinating migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-site repair, resolving chronic integration problems, and creating a company-wide security plan. Progent can help you enhance network reliability and throughput with fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also provides special project help for major upgrades and can help with needs definition, resource inventory, bill of materials development, vendor qualification, procurement coordination, and complete documentation. Progentís computer outsourcing help also includes education for office productivity packages such as Microsoft Office XP.

MOM 2007 Consultants
Remote Network Monitoring Support and Help

Remote 24x7 monitoring, proactive alarms, and periodic reports are crucial to preserving the proper operation of your IT system and eliminating preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of all sizes can get a level of network stability that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management solutions delivered as low-cost services created to help you to detect and resolve a an array of network issues before they can disrupt your business.

Development Firms Microsoft Report Builder
Power View Reporting

Progent offers remote and onsite expertise to assist you with any aspect of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to designing and implementing an advanced business intelligence environment. Progent's BI experts can assist your company to support your existing BI environment, assist you to migrate reports and databases from a discontinued reporting product to a modern one, and provide custom remote mentoring to meet your individual requirements. Progentís business reporting professionals offer expertise in the leading business intelligence reporting tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, Report Designer and Report Builder.

Progent Contact
Progent Contact

For small organizations considering Progent's IT outsourcing, design expertise, or technical support offerings, phone 800-993-9400 or e-mail information@progent.com.

Consultant Services Wi-Fi Network
Computer Consulting Wireless LAN

Progent can show you how to design, deploy, manage, monitor, and troubleshoot a viable Wi-Fi LAN architecture, recommend appropriate hardware and software, and integrate wireless access points, bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to create a complete 802.11ac wireless network security strategy that is well integrated with the security plan for your entire business network.