Additional Topics of Interest

Tracking Service Costs Configuration
Service Database Technical Consultant

Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to every customer. The practice of documenting and archiving service activity results in more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom.

Consult NetApp MetroCluster Disaster Recovery
Services MetroCluster Switch Integration

Progent offers enterprise customers the services of a NetApp-certified consultant for online or onsite support for NetApp's complete portfolio of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN storage environments efficiently based on best practices.

24/7 Engineers ProSight Managed Services
Top Rated ProSight Managed IT Services for Small Businesses Consulting

Progent's ProSight family of managed IT services are intended to offer organizations who have small internal network administration and support staffs with affordable access to enterprise-class management tools and technical expertise. Benefits of Progent's ProSight line of managed services include fixed network management costs, automation of common management tasks, continual adoption of new technology, smooth transition from older systems to modern solutions, close fit between computer technology with business goals, guidance from veteran IT consultants, and freeing up management to focus on business instead of ever-changing information technology.

Online Troubleshooting SharePoint 2003
SharePoint Technology Consulting Services

Progent's Microsoft-certified experts offer businesses of all sizes consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that utilizes web technology for efficiently coordinating people, teams and information. Microsoft SharePoint provides a central spot for your employees or customers to connect to, organize, share and manipulate useful information, documents, and applications and to communicate with one another. SharePoint allows quicker and better decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and projects with the information they've developed in a way that makes data convenient to find, download and re-use. Progent's certified SharePoint experts can help your organization to manage your existing SharePoint environment or migrate to the current release of SharePoint Server or to SharePoint Online.

CISM Security Management Consultant Services
CISM Certified Security Management Consulting Services

Progent can provide the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee describes the core competencies and worldwide standards of performance that information security professionals are expected to master. It gives business management the confidence that consultants who have qualified for their CISM credential possess the background and capability to deliver efficient security administration and consulting services.

After Hours Locky ransomware recovery Specialist
ransomware protection Professional

Progent's ransomware experts can help your business to assess your ransomware defenses, remotely monitor and protect your network, help with settlement negotiations with a threat actor, and restore an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

Professionals System Center 2016 Operations Manager
System Center 2016 and VMware Integration Computer Engineer

System Center 2016 delivers important improvements in the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; unified management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

Meraki Wave 2 Wi-Fi Access Point IT Consultants
Meraki WiFi 6 Access Point Online Support

Progent's Cisco-Meraki Wi-Fi access point consultants can help you to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco appliances for streamlined management.

24x7 Online Technical Support Android and SQL Server integration
Android backup Computer Engineer

Progent's veteran group of network consultants and application experts have years of background delivering online and onsite assistance for organizations of all sizes who want to incorporate Android phones into their IT systems so that users can be productive from virtually anywhere. Progent has the breadth of know-how to solve technical issues that span numerous vendors and that entail a mix of older and current technology. Progent offers budget-friendly online consulting to help you with any stage of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed support to help you to resolve especially challenging technical problems, or Progent can provide comprehensive project management support to ensure that you complete major IT initiatives on time and within budget. Progent can assist with local, cloud-centric, or hybrid networks and can provide support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers customized group or one-on-one training sessions to show you how to manage and use Android phones to maximize their business value.

Cisco CCIE Online Design Consultant
Integration Specialists Cisco Router

Progent offers fast online access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE experts can link to your environment using advanced remote support utilities to deliver quick and affordable troubleshooting and repair of critical network problems.

Top Rated Zero Trust Cybersecurity Computer Consultants
Network Consultant Two-factor Authentication

Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.

OS X RAID IT Consulting
Apple Airport Consultant

Progent's Mac support engineers can assist you with a wide range of network infrastructure issues such as network architecture, off-site and mobile connectivity, internetwork communication, security, and new technologies including VoIP and high-speed wireless connectivity. For business networks built exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and size to handle the challenge of designing, integrating, and supporting a system infrastructure that is robust, secure, efficient and aligned with your corporate goals. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan storage area network solution. Progent can also give you access to skilled professionals to support Cisco routers and switches.