Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, functions as the heart of Cisco's collaboration platform. Cisco Unified CM and Unified CM Express provide an advanced IP-PBX by integrating closely with apps like Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's Cisco-certified network consultants offer effective and affordable online and on-premises expertise to help businesses of all sizes to create and administer CUCM ecosystems by providing Unified Communications Manager configuration and troubleshooting consulting services that add optimum business value. Progent can assist with any aspect of Unified CM support and debugging in areas such as integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN calling, installing ISR G2 routers with CUBE support, designing UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange Server.
ProSight Data Protection Services ECHO offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data.
Progent's Cisco certified networking experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Progent's certified consultants can provide offsite and onsite consulting services to help your company to manage, maintain, and troubleshoot PCs based on Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, data and identity protection, disaster recovery, remote connectivity, mobile device management, Wi-Fi configuration, and 24x7 system monitoring and alerts.
Progent's Microsoft-certified Windows Server 2022 experts can help your organization to design and implement an efficient migration to Windows Server 2022 that features high availability and that uses an on-premises system model or a hybrid model that combines cloud-hosted Windows Server on Azure with a self-hosted installation of Windows Server 2022.
Progent can provide the support of RIM BlackBerry-certified consultants who can help small companies to design, administer, and troubleshoot BlackBerry technology affordably and effectively, doing away with the requirement for an internal BlackBerry specialist and reducing the expense and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISSP and CISM-certified security engineers. This wide range of knowledge, combined with Progent's proven remote support model, provides small businesses an efficient solution for incorporating BlackBerry devices and software productively into their IT system.
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than a quarter century of background assisting manufacturing, distribution and service companies to manage complex supply chains and improve the efficiency of key processes to get products to market fast and adhere to customer commitments dependably. Progent can provide the skills of an ERP specialist with more than two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite services that can range from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and database administration.
Progent provides fault tolerant load balancing support covering network load balancing, load balanced program, network infrastructure routing, and content delivery technology including Cisco Content Engine. non-stop load balancing vendors for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.
Progent's certified failover clustering experts can help companies of all sizes to assess the benefits of adopting Windows Server 2012 clustering technology to build an advanced fault-tolerant/disaster recovery strategy, help you to design and deploy a Windows Server 2012 environment, provide online and on-premises consulting expertise and engineering support for clusters that include physical servers or virtual machines, and help you to streamline the administration of clustered servers.
Windows 8.1 is designed to power computers from smartphones and slates to engineering workstations. An abundance of new and improved capabilities, including touch screen interface and signature live tiles user interface, provide a broad range of advantages for companies who understand how to exploit them. Progent's Microsoft-certified consultants can help bring your business up to speed with Microsoft Windows 8.1 and make sure you derive maximum business value from the operating system's many technical enhancements.
Progent can help you to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management platform or assist you to enhance your current SCCM 2012 environment to support your evolving IT needs. Also, Progent can help you to create a software foundation that fully supports SCCM by delivering expertise with related Microsoft technologies such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Our compensation model is built on contribution, so just like being a freelance contractor, your income is entirely driven by your work effort. Certain Progent support staff stress quality of life and choose to consult at a more relaxed pace, using our flexible calendar to follow individual enthusiasms such as hiking, car racing, snow boarding, surfing, travel, or spending free time with family and friends. Other consultants use the opportunity to earn major dollars via hard effort and long days. Progent fully encourages both ends of the spectrum and everything in the middle.
Progent is among the most qualified network support firms for integrating e-mail systems powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get all the benefits of Microsoft Exchange Server 2000 under common situations including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Fortinet next-generation firewalls are leaders in offering best-in-class performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet firewalls to protect all your IT resources at the network edge, within the data center, at branches, and in the cloud.
VMware's NSX virtual network platform enables you to create entire networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high degree of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can rapidly restore the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist your organization to plan, configure, test and manage a DR solution powered by VMware SRM and VMware NSX.
Progent offers fast online support from Cisco-certified CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your environment using advanced remote support utilities to deliver quick and economical troubleshooting and repair of critical network problems.
If you want to update your corporate web site, create internal webs for applications such as human resources or employee education, design a high-impact web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can supply talented and proven web designers. Progent's consultants can also show you how to build and manage a safe, fault-tolerant server and communications network, including off-site and wireless connectivity, to run your web tools.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds developing corporate security designs for IT networks with many locations, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small business plan and deploy an installation of ISA Server 2004 that meets your IT security requirements without restricting your network.
Progent's Shared Help Desk service makes it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent can assist you to design, deploy and troubleshoot a backup/restore plan built around MSP360 technology. MSP360 enables file/folder or image backup/recovery for virtual machines and physical machines, supports all popular public clouds, and permits businesses to build a backup solution with a low RTO and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup environment to protect against data loss caused by user mistakes, system glitches, ill-intentioned users, and external assaults like ransomware. For more information, see ProSight Data Protection Services 360 Backup services.
Progent's background providing Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized line-of-business applications and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting consultants can show you how to design reports that allow you to analyze your business more effectively, transforming uncooked data into valuable insights into your company and customers.
Progent can provide a variety of affordable online and onsite consulting services to assist your business to deploy, manage, and debug workstations and handhelds based on Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's production servers in an environment that delivers the highest degree of dependability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management options are based upon mature virtualization techniques that enable small and midsize companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.
Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, expandability, and flexibility that improve productivity of local, remote, and mobile workers. Progent's network professionals can deliver affordable remote engineering, technical support, and training services to assist your company to design, implement, and manage Microsoft Windows Server 2008 R2 to add substantial strategic value to your information system.
GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of information technology security experts. GIAC certifications are acknowledged by businesses and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide help with any of the network security disciplines covered under GIAC accreditation including evaluating network vulnerability, incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through thorough testing and significant work with information security architecture. ISSAP security experts have in-depth understanding of access control mechanisms and techniques, telecommunications and network security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can help your business with all aspects of architecture security.
Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the basis for a feature-rich but manageable IT network. The IT demands of the Microsoft .NET products included with Microsoft Small Business Server 2011 requires a computer support expert with hands-on background designing and building cohesive, end-to-end business technology environments. Progent's SBS Server consultants have an average of over 10 years of background supporting business networks founded on Microsoft products. This background assures you success in deploying, managing, and maintaining IT solutions that include the Small Business Server package of servers and applications.
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific mailboxes hosted on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help your organization with any phase of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange consultants can provide occasional support to help you through stubborn technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and within budget.
Progent's Standard Help Desk Services provide an end-to-end solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Help Desk services are offered at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems.
SQL Server 2012 Performance Tuning Setup and Support
Progent's certified engineers can assist your company to evaluate Windows 7 to verify application and driver compatibility and to determine its performance and reliability running with your applications. Progent's consultants can also show you how to estimate the likely business value of adopting Microsoft Windows 7. If Windows 7 makes sense for your business, Progent can assist your IT organization to design and carry out a smooth upgrade to Microsoft Windows 7 from a previous version of Windows.
ProSight Reporting is an expanding family of real-time reporting utilities designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
E-Mail Guard by Postini offers continually upgraded spam and virus blocking, content filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and service firm. If your company is too small to qualify for a regular Postini license, you can still get the use of Postini's Perimeter Manager technology through Progent's E-Mail Guard anti-spam and virus protection aggregation offering. Progent's expert e-mail protection professionals can help you develop an email defense strategy that incorporates antispam and antivirus technologies and policies.
Progent's consultants can assist you to plan and carry out a smooth migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services across on-premises and Azure assets.
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that incorporates AI software and advanced services to provide comprehensive endpoint detection and response.
Progent's private cloud hosting allows small and midsize organizations to run key applications such as Microsoft SQL and Exchange from a secure Tier III data center on fault-tolerant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup and restoration. You can take advantage of Progent's private cloud hosting service to eliminate large capital costs for the purchase, upkeep, and management of computer hardware and data center facilities while achieving the highest levels of network reliability and physical security.
Progent's consultants can assist you to evaluate the value of Lync Server for your environment and can help you to design and carry out a rollout of Microsoft Lync Server that unifies the management of Instant Messaging and Presence and improves the productivity of your in-house staff, at-home workers, and smartphone users. Progent can also assist you to perform a smooth migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Lync Server with Exchange Server, SharePoint Server, and SQL Server, show you how to use Lync Server to enhance the collaborative functions of MS Office programs, and provide online seminars and ongoing support for Microsoft Lync Server and other Microsoft platforms.
Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud readiness, supports the most popular handheld devices, allows single sign-on with Azure AD, and tightens security. Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, expands the Web Client, and delivers more than 100 improvements to various applications. Progent's team of Microsoft-certified consultants offer the broad knowledge and hands-on experience to address the many IT and business issues associated with upgrading to Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will maximize the return on your investment in this powerful product.
If your business operates a UNIX or Linux environment or a multi-OS computer system, Progent's CISA and CISM-premier consultants can help your entire enterprise in a wide array of security areas including security management practices, security architecture and strategies, access management systems and methodology, software development security, operations security, hardware security, telecommunications, network and web security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and international standards of knowledge that network security professionals are expected to master. These certification give executive management the assurance that those who have earned their CISA or CISSP qualification have the background and theory to offer effective security support and consulting services.
Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, simplifies long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.
Stealth intrusion testing is an important component of any overall IT system security strategy. Progent's security professionals can perform extensive penetration checks without the knowledge of your company's internal IT staff. Stealth penetration checking shows whether current security monitoring tools such as intrusion detection warnings and event log monitoring are properly set up and actively monitored. Progent can provide continuous automatic penetration testing to define your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, overlooked patches, and unsound IT product defaults can be chained together by threat actors into the multi-front attacks common to the latest strains of ransomware.
Progent's CISSP-premier network security consultants can assist organizations of all sizes with any facet of IT security. Progent can create cost-effective security solutions that guard a small office against advanced threats or Progent can design, configure, and manage an end-to-end security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile users sharing IT resources spread across a mix of physical sites and public and private clouds.