Microsoft-certified Consultants
SQL Server 2019 Consulting:
Planning, Deployment, Application Development, Troubleshooting
Additional Topics of Interest
Best Risk Response Remote Consulting
Online Support CRISC Certified Risk Monitoring
Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery plan in case of an IT network disaster. Progent can help you develop a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, high-availability network architecture that takes into account availability issues involving a broad range of infrastructure technologies and processes.
Duo Identity Verification Computer Engineer
Specialists Duo Identity Authentication
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices.
Dynamics GP Great Plains Accounting Integration
Dynamics GP Accounting Integration Services
Microsoft Dynamics GP can help you grow and manage your company better by offering easy availability of decision-driving data and a fast ROI. Dynamics GP/Great Plains confers important business benefits including its ability to extend the reach of your company, handle your financials, computerize financial operations, standardize processes throughout your business, improve inventory control, enhance order accuracy, expand sales and shorten lead-time, and maximize free cash flow. Progent can show you how to set up and manage a reliable, secure server and network infrastructure to support Great Plains, and can offer experienced Microsoft Dynamics GP support professionals to help you derive the full benefits of your Microsoft Dynamics GP business management system.
Microsoft Certified Support and Help Exchange Server 2010
Microsoft Exchange 2010 On-site Technical Support
Progent's Microsoft-certified professionals have 20 years of background designing, installing, and supporting email systems for clients in the and throughout the U.S. Progent offers economical Microsoft Exchange Servers consulting support to ensure that your email system features security, service continuity, easy connectivity for remote and mobile users, efficient management utilities, and productive integration with telecommunications. Progent provides expertise and integration services for Exchange 2016, Microsoft Exchange 2013 Server, Microsoft Exchange 2010, Exchange 2007, Microsoft Exchange 2003 Server, and Exchange 20000 Server. Progent can also assist small or medium businesses to upgrade to Exchange 2016 Server or MS Exchange 2013 Server.
Microsoft 365 migration PowerShell Online Support Services
Top Computer Consultants Microsoft 365 hybrid solutions for Exchange
Microsoft 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and other email infrastructure to reduce hardware costs and administrative overhead. You can use Exchange Online to run all your mailboxes, or you can run a hybrid architecture that combines both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to assist your organizations to evaluate the potential advantages of Microsoft 365 Exchange Online, plan a solution that aligns with your business needs and budget, implement an efficient move from your existing Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your IT team and end users, and deliver ongoing consulting and technical support.
Technical Support Services Red Hat Linux
Best Consultant Debian Linux
Progent's Linux consulting services offer small and mid-size businesses and software developers help with managing and supporting Linux computers that run with Microsoft-powered networks. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of experience offers you a convenient one-stop source to show you how to create and manage a secure and robust mixed-platform network and communications solution that supports Linux and Microsoft coexistence by combining Microsoft Windows with major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
VPN Computer Consultant
Remote Access IT Consulting
Cisco's network security and remote connection technology for small companies offer a full line of manageable security solutions to help protect your local and remote network infrastructure. Cisco's VPN product family features switches, firewalls, intrusion detection systems and VPN appliances. Progent's professional staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that fit most closely with your company goals.
Altaro VM Backup Verification Consulting
IT Services Hornetsecurity Altaro VM Backup Restore
Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or onsite services to help you to design, deploy, optimize and debug a comprehensive backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup.
Migration Consulting Microsoft Office 2000
Microsoft Office XP Technical Firms
Progent's IT outsourcing packages provide economical network consulting for small businesses. Whether it involves planning network architecture, setting up an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your network, or developing a web-based eCommerce solution, outsourcing your network engineering services can reduce expenses and eliminate uncertainties, allowing IT service budgets to grow in a more moderate and manageable fashion than is feasible by building up a large, all-purpose in-house IT organization. Progent's Outsourcing White Paper and datasheets explain how Progent can help you create a secure and highly available network architecture for your vital applications powered by Microsoft Windows.
An index of content::
Fortinet 100 Series Firewalls Setup and Support
Online Troubleshooting Fortinet 900 Series Firewalls
Fortinet next-generation firewalls are leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help you to deploy your Fortinet FortiGate security appliances to safeguard all your digital assets at the enterprise perimeter, within the data center, at branches, and at the cloud edge.
Computer Engineer NinjaOne RMM and Progent Network Operations Center
Specialist NinjaOne and Progent NOC Remote Server Management
A centerpiece of Progent's Network Operations Center (NOC) is its powerful incorporation of NinjaOne RMM, a cutting-edge remote monitoring and management platform which facilitates automated alerting and streamlined incident response.
Exchange 2016 Migration Planning Consultants
Urgent Microsoft Exchange 2016 Migration Planning On-site Technical Support
Progent can help you in all phases of your migration to Exchange 2016 including planning HA system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Programming .NET
Designer ASP
For custom program development, Progent can provide software design consultants to write business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Microsoft IIS to build custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide expertise in a wide range of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
SentinelOne Malware Forensics Experts Network Engineer
SentinelOne Ransomware Rollback Technology Professional
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that includes machine learning technology and advanced services to provide comprehensive endpoint detection and response.
CCIE Certified wireless IP phones and Cisco Unified Communications Manager Consulting
wireless IP phones and Cisco Unified Communications Manager Troubleshooting
Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and onsite support to help your organization build and maintain a Cisco Wi-Fi IP phone solution by delivering integration services that range from troubleshooting the configuration of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.
Microsoft Dynamics GP 2015 Reporting Consult
Expert Microsoft Certified Programming Company Dynamics GP 2015 Management Reporter
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud readiness, supports the most popular smart phones and tablets, permits one-time sign-on with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies management reporting, includes new Workflows, expands the Web Client, and delivers over 100 improvements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of knowledge and experience to resolve the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will optimize the business value of your investment in this mission-critical platform.
CISA Certified Security Audit Engineer
Cybersecurity Audit Specialist
The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that represents mastery in IS security audit and control. Accredited by the American National Standards Institute, the CISA accreditation requires that consultants undergo a comprehensive test administered by the ISACA international professional group. Progent offers the services of a CISA-Certified Cybersecurity audit professional able to help businesses in the fields of information systems audit services, IT governance, network assets and infrastructure ROI, information technology service delivery, safeguarding of information assets, and disaster recovery preparedness.
24 Hour Project Management Consultant Services
Consulting IT Development Project
For advanced project management support, Progent offers access to veteran IT experts with decades of background in IT management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to assist enterprise clients adhere to best practices to ensure that development or deployment projects are completed on schedule and within budget.
Symantec Firewall Network Install
Cybersecurity Consultancy Juniper Netscreen
Progent offers businesses of any size expert consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security companies such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and SonicWall. Progent can help you design a comprehensive security plan and select appropriate products from multiple suppliers to support your security goals while staying within your budget limits.
Exchange Server 2003 Upgrade IT Consulting
Microsoft Certified Integration Services Exchange 2003
Progent's Microsoft certified support team can help you design and implement an efficient in-place Exchange Server 2003 upgrade plan that avoids network downtime, simplifies ongoing service requirements, and makes your Exchange 2003 Server easy to administer. For complicated multiple server or multi-location migrations, Progent has the experience to complete your project rapidly and affordably. Progent's Exchange Server 2003 support, repair, and design offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange 2003 Server that are in keeping with your business goals.
Dynamics GP Power BI Online Consulting
Microsoft Financial Software Consulting Services
Progent's Microsoft certified experts offer a variety of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and ERP tool based, like all Microsoft accounting tools, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP provides an affordable solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to deploy and configure, and with its segmented design you can license only the capability you currently need, with the ability to expand clients and increase functionality in the future. Progent's Microsoft Dynamics GP consulting experts can help you install, customize and administer the latest release of Microsoft Dynamics GP or migrate efficiently from an earlier release.
CRM IT Consultant
Technical Consultant Microsoft CRM
Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture positive client relationships. Built-in Sales and Customer Service components allow in-house staff to share information to help promote sales success and offer consistent, effective customer service. Progent can configure the most sensible server and communications environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can help you combine Microsoft CRM with your marketing or customer service data.
Office 365 Integration Remote Support Services
Integration Services Microsoft 365 Teams Integration
Microsoft 365, previously called Office 365, is Microsoft's expanding suite of client productivity programs and cloud-hosted services offered on a subscription basis. Microsoft 365 applications and cloud-based services are available in an array of product bundles intended for customers from individuals and households to global enterprises. Progent can provide fast and affordable online access to specialists with expertise in Microsoft, Mac, iOS, and Android platforms. Progent can assist your business to evaluate the many subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform environments that include Windows, macOS, and Linux technology. Progent can also assist you to build and maintain hybrid networks that seamlessly combine local and cloud-based products and services.
Small Office Install
Small Business IT Management
For more than 20 years, Progent has delivered affordable IT planning, integration, troubleshooting, security services, and development for networks of all sizes.
5500 Wireless Controller Outsourcing
WLAN controller Consultants
Catalyst family of wireless controllers simplify the administration of Wi-Fi networks by unifying the provisioning and control of wireless access points, tuning wireless throughput by reducing the effect of radio frequency congestion, enhancing Wi-Fi availability with rapid failover, and strengthening data security by detecting threats and analyzing traffic content based on user class and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's latest wireless controller solutions.
Private Clouds for Small Businesses Consult
Private Cloud Integration Specialists
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small organization's production servers in a solution that delivers the highest degree of availability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting options are based upon mature virtualization technologies that enable small companies with multi- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility.
Support and Integration Exchange 2013 Performance Tuning
Technology Professional Exchange 2013 Disk Availability Group
Microsoft Exchange 2013 includes major enhancements to the capabilities of Exchange 2010 and introduces powerful innovations plus a revamped architecture. These improvements affect vital facets of IT like manageability, high availability (HA), compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote support and management for Microsoft Exchange 2013.
Protect Juniper J2320 Router
Cybersecurity Contractors Juniper J Series Gateway
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
24-Hour Specialist Windows and UNIX
Windows and Solaris Consultant Services
If your business network mixes UNIX, Linux or Solaris platforms with Windows, Progent can show you how to integrate your servers into a cohesive network that permits all your operating systems to coexist for simple administration, seamless dataflow, high reliability, enhanced throughput, and tight security. Progent's UNIX/Linux/Solaris and Windows coexistence assistance services include network architecture integration and support, consulting for Windows services for UNIX, online server monitoring and administration, online network support and troubleshooting, on-site technical support, and Contact Center outsourcing.
Consult Microsoft Windows 10 Configuration Manager
Windows 10 Installation IT Consultant
Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Online and on-premises evaluation and upgrade support for Windows 10 provided by Progent's experts include ROI estimates, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment and management, network optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and end users, and ongoing Call Center support services.
After Hours Solaris IT Consultants
Support Outsourcing Solaris
Progent's Sun Solaris family consulting services offer small companies and software developers help with administering and maintaining Sun Solaris systems that run with Microsoft-based networks. Progent can give your business contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience offers you an easy one-stop source to show you how to build and maintain a secure and reliable cross-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by combining Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Dynamics GP Accounting Online Consulting
MCSE Expert Certified Dynamics GP/Great Plains Network Engineer
Progent can help you plan and execute an efficient migration to Microsoft Dynamics GP/Great Plains so that you preserve your data, improve your protection, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize productivity disruption by creating and following a smart migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your financial reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce specialized business applications and eCommerce programs that integrate seamlessly with Dynamics GP/Great Plains.
24-7 Windows Server 2016 Storage Replica Consultants
24x7x365 Windows Server 2016 Disaster Recovery Planning Remote Technical Support
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to design a disaster recovery system built around Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost hardware, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, economical creation of a stretch cluster quorum arbitration point.
Cisco CCIE Online System Repair
Cisco Security Server Installation
Progent's CCIE-certified network infrastructure experts have extensive experience helping ISPs to design, implement, administer, tune, and debug fault-tolerant, extensible connectivity environments suitable for shared public networks.
Microsoft Exchange Online Help
Exchange 2007 Computer Consultants
Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2007 migration plan that avoids network downtime, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multiple server or multi-location migrations, Progent has the knowledge and experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design offerings include assistance with the configuration of third-party enhancements of Exchange Server 2007 that are best aligned to your business goals.
Cisco Secure Firewall 3100 Series Technology Consulting Services
24 Hour Cisco Firesight Computer Engineer
Progent's Cisco-premier CCIE network experts can help your company to maintain your legacy PIX 500 or Cisco ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, optimize, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services
Immediate Cisco Firepower integration Specialist
Information Technology Consulting Cisco Firepower 1000 Series Firewalls
Cisco's Firepower Next Generation Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X firewalls and include unified management of advanced cybersecurity capabilities such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to plan and carry out a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to create and centrally control network environments that include branch offices, data centers, and cloud resources.
Macintosh OSX Support
Troubleshooting Apple OS X Tiger
Progent's experts can provide Mac users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Entourage and Exchange Server expertise, security services, and custom training. Progent can assist clients to migrate to macOS from OS X or earlier versions of Mac OS X and Progent can offer help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud. For business environments built exclusively on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, integrating and maintaining a network environment that is available, safe, efficient and able to achieve your company's objectives.
Remote Wireless Site Survey Support Outsourcing
Open Now Remote Wireless Site Survey Consulting
Progent's wireless site survey services make it easy to design, implement and troubleshoot a Wi-Fi network optimized for your facilities, offering your business a wireless solution that has the coverage, speed, capacity, security, and hand-off ability your business needs.
Network Service Cisco Certified Network Professional (CCNP)
Apple Certified System Administrator (ACSA) installation and Administration
Progent offers customers access to consultants who have been awarded some of the computer industry's most prestigious credentials. Progent thinks that customers have the right to know that their computer service providers have accredited training as well as broad real-world field experience so that Progent's clients can engage Progent's support with confidence. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts brings priority for significantly better vendor assistance than is available to non-certified consultants, enabling Progent to offer clients a better class of IT service. In addition, major credentials such as CISSP or ISSEP for IT security can aid corporate clients to demonstrate compliance with regulatory demands by using the services of accredited IT professionals.
Largest Microsoft Exchange 2003 Upgrade IT Consulting
Urgent Exchange 2003 Server Upgrade Support Services
Progent's certified engineers offer technical support and network consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete line of Microsoft server platforms. Progent's migration, integration, management, and troubleshooting expertise for Microsoft Exchange 2003 Server include planning, deployment, project management, local and off-site technical support, Help Desk Call Center support, expert security consulting, and comprehensive network management outsourcing.
Lync Server 2013 and iPad Consulting
Lync Server 2013 topology Technology Professional
Progent's Microsoft consultants can assist your company to assess the benefits of Microsoft Lync Server for your business and can help you to plan and execute an installation of Microsoft Lync Server that centralizes the control of Instant Messaging and Presence and improves the output of your in-house employees, at-home workers, and mobile workforce. Progent can also assist you to carry out a smooth upgrade to Microsoft Lync Server from Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server with Exchange Server, SharePoint, and SQL Server, show you how to run Lync Server 2010 to improve the team-computing functions of MS Office programs, and provide online seminars and continuing technical support for Lync and other Microsoft technologies.
Altaro 365 Total Backup Network Consultant
Altaro Microsoft 365 Total Mailbox Backup On-site Support
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Service Reporting Computer Engineer
Services Documentation Remote Consulting
Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each staff member to every client. The discipline of documenting and organizing support records results in more efficient service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
MOM Case Study
Microsoft Operations Manager Example Application
Before Progent's MOM-based solution, system problems were handled reactively, after workers complained about them. With the benefit of proactive, computer generated warnings and trend reports sent by Microsoft Operations Manager, Progent can now fix server problems before they grow to be serious enough to disrupt network availability. Because of MOM, Progent can resolve potential problems before customers are aware that the problems exist. Progent has background with MOM 2005 and MOM 2000 to deliver small business IT systems enterprise-class reliability, security and productivity.
Select Topic: