Progentís professionals offer expertise in a variety of disciplines related to mobile connectivity including network infrastructure, wireless data synchronization, wireless protection, wireless e-mail, Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's certified experts can save your organization time and money by applying their wireless background to show you how to choose and configure mobile connectivity technologies that make sense for your company. Progent can also tune your IT infrastructure so that mobile appliances perform more reliably.
Progent's Standard Help Desk Services offer a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Support services are provided at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Colocation data centers make it possible for businesses to share enterprise-class data centers for hosting network equipment that runs critical applications. Progent's Microsoft and Cisco premier IT experts can help your business with all facets of your colocation strategy such as selecting and migrating to a colocation site, designing network architecture, specifying hardware, on-site and on-line maintenance, establishing online system management, and training your support personnel.
Progent's Office Word and Office 365 Word experts can provide a wide range of economical remote support services to help your organization to manage your existing Microsoft Word environment or help you to migrate to a newer version of Office Word. Services available from Progent's experts include VBA programming, identifying and fixing compatibility problems between various versions of Office Word, interfacing Word with other Microsoft Office apps such as Office Excel and Outlook or with third-party platforms and add-ons,network optimization for dependable. reliable cloud access, security and compliance consulting, smart phone integration, and remote training classes customized for individuals or groups.
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Small companies who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can assist you to plan and deploy a disaster recovery solution built around Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies over a quarter century of experience assisting manufacturing and distribution companies to manage complicated supply chains and improve the efficiency of key business processes to get products to market quickly and adhere to customer commitments dependably. Progent can provide the expertise of an ERP specialist with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises services that can range from occasional guidance to end-to-end solution design and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, process improvement, customization, CPQ, web site integration, technical support, data conversion, Excel and SQL integration, training, and database administration.
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade strategy that avoids productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-site upgrades, Progent has the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting offerings include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business goals.
Progentís Shared Call Center service allows your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent can assist you to utilize Cisco's networking products to build a robust basis for your onsite, private cloud, or hybrid data center and streamline operations in vital areas such as resource utilization, security and compliance, versatility, availability, and recoverability.
Progent provides nationwide online help and consulting services for businesses that run UNIX, Linux, or Solaris environments or whose information systems include a mix of UNIX/Linux and Microsoft products. Remote technical support offers optimum return for your IT budget by extending client productivity and limiting the time charged for computer repair services. Advanced online support tools and experienced service specialists and consultants combine to enable Progent to handle most network issues without wasting time and expense by going to your site. In most of situations your IT problems can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP premier security professionals to assist you with the toughest system problems.
Progent's disaster recovery support and business continuity consultants can show you how to create a disaster recovery strategy in case of an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, non-stop system architecture that addresses availability issues covering a wide range of network technologies and processes.
Small to middle size businesses can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft Premier IT consulting experts. With Progent's economically priced network service packages, small businesses can choose a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small company networks world-class availability, security, and productivity.
Progent can provide the cost-effective support of remote Internet connectivity experts to help your company to assess or enhance your Internet services so your Internet access solution matches your business requirements. Services provided by Progent include evaluation of your existing bandwidth use, vendor and service plan comparison and selection, network provisioning, and managing a seamless switchover to a different ISP and/or service arrangement. Provisioning can include optimizing current routers and switches and deploying additional ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.
Hyper-V 2016 incorporates core features first designed for and refined on Azure, among the world's biggest public clouds. This pedigree dramatically improves the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot environments to verify the ability of Hyper-V 2016 to run your critical workloads, design a cost-effective network architecture for a cloud-based or hybrid installation, develop and execute a smooth migration strategy, train your IT management and support personnel, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution delivers maximum business value.
Progent's certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, optimize your network for local, multi-site, cloud-based, and partial-cloud environments, train your IT management, team, create an enterprise-wide security strategy, automate network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Progent's Microsoft-certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with many offices, mobile workers, and mission-critical web applications. Progent's ISA Firewall consultants can help your company in planning and implementing an installation of ISA 2000 Server or ISA Server 2004 that supports your network protection needs without overly restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Progentís Shared Call Center service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware.
Progent's certified Office Excel and Office 365 Excel application consultants offer a wide variety of remote services to help your organization to plan, program, pilot test, install, administer, and debug applications based on any version of Excel, including Excel 2016 and Office 365 Excel. Progent can assist you to move your legacy Excel applications to the latest versions of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Google Android smartphones and tablets, and fix compatibility problems between different versions of Office Excel. Progent offers as-needed support to organizations who need a fast fix to a stubborn issue associated with Excel and Progent also offers full project management services for upgrading or creating line-of-business application software built on Office Excel. Progent's affordable online training for Office Excel can be custom tailored to address the needs of individual users or groups.
Cisco's Catalyst Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and management of Wi-Fi access points, optimizing Wi-Fi throughput by reducing the effect of RF congestion, enhancing wireless uptime with rapid failover, and strengthening data security by detecting threats and analyzing network traffic based on user class and locale. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's latest wireless controller technology.
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that avoids network downtime, reduces long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site migrations, Progent has the experience to finish your project quickly and economically. Progent's Exchange 2003 help, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business needs.
Progent's Microsoft-certified ISA Server consultants have broad backgrounds developing corporate security solutions for IT networks with many locations, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size company plan and implement an installation of ISA Server 2004 that supports your IT protection requirements without restricting your productivity.
If you need assistance writing, improving, or repairing applications for Windows, Linux, or the Web, Progentís team of programmers, relational database designers, and project managers can help ensure you get the job completed on time and within your budget. Progent's seasoned application programmers can provide cost-effective and efficient online consulting for jobs as small as writing Vidual Basic scripts for Office Excel or as large as rolling out mission-critical RDBMS applications based on SQL Server or Oracle.
Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test environments and migration plans, tune your network infrastructure for local, multi-site, cloud-based, and partial-cloud datacenters, train your IT support, staff, develop an enterprise-wide security strategy, streamline IT management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Microsoft Dynamics GP 2010 software is a comprehensive business management and analytics platform that unifies information and processes throughout your company, interfaces seamlessly with other solutions, and connects employees, clients and vendors regardless of time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and maintain a reliable, protected computer and communications infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your company exploit the full potential of Microsoft Dynamics GP 2010.
Progent's Cisco certified Wi-Fi consultants can provide affordable online and onsite help for both legacy and current 802.11ac Aironet Wi-Fi APs and Progent can assist your business to plan and manage Wi-Fi environments that incorporate indoor and outdoor/industrial Aironet access points.
If your office computer system combines Linux technology technology with MS Windows, Progent can help you to integrate your IT resources into a unified environment that allows all your OS platforms to run side by side for simple administration, seamless dataflow, high dependability, superior throughput, and strong security. Progent's Linux and Windows integration support services include IT infrastructure integration and support, support for Windows services for UNIX, online server monitoring and administration, remote network support and troubleshooting, on-site technical support, and Help Desk Call Center services.
VMware's NSX network virtualization platform allows you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly recover the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist your organization to design, deploy, test and administer a DR solution powered by VMware SRM and VMware NSX.
Progent's Linux support experts offer small businesses and developers assistance with administering and maintaining Linux systems that coexist with Microsoft-based technology. Progent can give your organization contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you an easy one-stop source to help you create and maintain a protected and reliable mixed-platform connectivity and communications environment that supports Linux and Microsoft interoperability by integrating Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
For custom application creation, Progent can provide software design experts to produce line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics products including Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Microsoft IIS to create company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent offers expertise in a wide array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Medium-size businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
Key characteristics of Microsoft Dynamics GP accounting include a modular design that allows you to license just the functionality you need, a standards-based architecture based on Microsoft technologies to protect your investment and provide a tightly interconnected environment, advanced reporting services that allow you to track all operations, income and spending and sales trends, integration with Microsoft Office to speed access to corporate information, the capability to integrate data from virtually any database or workstation application into Microsoft GP/Great Plains, plus an open architecture that makes it easy to develop specialized applications. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Dynamics GP, and can provide experienced GP/Great Plains support professionals to help you convert the advanced features of Dynamics GP business accounting software into a productive business solution.
Progent offers affordable online access to a certified Oracle DBA expert or an Oracle application developer. Progent offers comprehensive database administration services for all versions of Oracle's RDBMS platform and can also assist you to design, build, enhance, or troubleshoot Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Data Guard and Streams replication technologies and ASM file/volume manager.
Progent offers affordable online support from engineers with expertise in a wide range of products and services that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and smartphones. Progent can provide help for leading data protection products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can assist you to install, upgrade, or troubleshoot backup systems for a range of architectures such as local, edge to datacenter, cloud, or hybrid.
Progent's Computer Helpdesk Outsourcing Services for desktop support are designed especially for small businesses who need immediate availability of a Help Desk Call Center with expert telephone support and full escalation capability but who must work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Optional Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Applications Selection and Deployment.
Progentís Microsoft certified experts provide small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to deliver critical software rapidly and automatically to specified users, lower software costs and adhere to licensing agreements by determining patterns of usage, enhance Windows security by increasing your awareness of vulnerability and by installing targeted updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by efficiently utilizing the administrative functions incorporated into Windows. Progentís SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and asset monitoring management including software and appliance inventory.
Progent offers economical remote support for all releases of Microsoft Access including desktop and browser-based versions and can provide expert assistance for application programming, database migration, performance tuning, report design, and troubleshooting. Progent also offers custom webinar classes for Office Access development and database management.
Cisco's Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the configuration and management of wireless access points, optimizing wireless throughput by reducing the effect of radio frequency congestion, improving wireless uptime with rapid failover, and hardening security by detecting cyber threats and filtering traffic content according to user type and locale. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement an efficient migration to Cisco's latest Wi-Fi controller technology.
Les Kent has a 35-year track record of successful network integration, executive management, marketing, and operations. He has demonstrated a knack for creating sophisticated information technology solutions during his time as as a system architect, application developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and global enterprises.
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of work in Microsoft technology, ensures you success in identifying the edition and set up of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with designing, installing, administering and troubleshooting powerful information technology solutions powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Progentís high availability system experts provide reliability support, disaster recovery services, network load balancing, fault-tolerant interoffice access, non-stop Internet connection design, 24x7 data center consulting, and other fault-tolerant networking consulting to help your company configure a 24x7 environment for line-of-business applications. Progent has the knowledge and experience to develop economical, non-stop networks by deploying the evolving library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco certified engineers can show you how to you build a fault tolerant mutli-site network with a completely mirrored Internet interface and intelligent network load balancing.