Teams ExpertsTeams works in conjunction with Microsoft 365 and integrates with third-party cloud applications to provide real-time communications and cooperation. Designed as a replacement for Skype for Business Online, Teams provides a single platform for chat, audio/video conferencing with screen sharing, IP calling, cloud voicemail, group email, as well as document and app sharing. Teams is fully integrated with Microsoft 365 and depends on Exchange and SharePoint Online, OneDrive for Business, and Azure Active Directory (AAD) for delivering its complete set of capabilities. Your organization can run Microsoft Teams only or you can configure a hybrid network architecture that combines Teams alongside self-hosted Microsoft Skype for Business Server.

Progent's Teams specialists can provide remote and on-premises support to assist companies of all sizes to evaluate the business advantages of Microsoft Teams, plan and carry out a cost effective migration to Microsoft Teams from Microsoft Skype for Business or Lync Server, and optimize or debug a Teams deployment. Progent can help your organization to configure and support a cloud-centric collaboration ecosystem powered by Teams, and Progent's Skype for Business Server experts can assist you to integrate a hybrid solution that seamlessly combines Teams with your on-premises Skype for Business Server system. Progent's consultants can help your organization to integrate Microsoft Teams with Microsoft 365 Exchange Online, Microsoft SharePoint Online, and Microsoft 365 apps as well as with your in-house PBX system, your PSTN connection. gateway, and in-room telephony products.

Progent's Cisco-certified network infrastructure specialists can assist your company to design and implement a robust network topology for Teams, and Progent's network security experts can help your organization to define communications security policies and rules based on leading. Progent's experts can troubleshoot stubborn IT bottlenecks or deliver comprehensive project management or co-management services to ensure that your Microsoft Teams initiative is successfully carried out on time and within budget.

Key Capabilities of Teams
Teams combines real-time chat chat, conferencing, calling, document co-editing, app sharing, and file storage into one user experience. Teams is continually enhanced and has achieved or surpassed feature parity with Skype for Business in all key functions. Teams also delivers significant improvements in scale, chat, integration with Office/Microsoft 365, and other aspects of collaboration. In addition, Microsoft Teams introduces the concepts of Teams and Channels to make it simpler to collaborate on initiatives, have group chats, share files and apps, and conduct meetings.

Teams and Channels
Teams and channels are innovative concepts in Teams for enabling collaboration and organizing knowledge. A team is a collection of users from within and outside your business who can collaborate with one another in a productive way through conferencing and by sharing discussions, files, and apps. Teams can reflect business divisions, offices, company initiatives, mutual interests, or any unifying theme that can benefit from a modern collaboration environment. Whenever you establish a team you create a Microsoft 365 group, a SharePoint Online web site and document collection, a Microsoft Exchange Online group mailbox and calendar, a OneNote notebook, and a persistent chat-based workspace. If you make a team using an existing Office/Microsoft 365 group, that group's participants, SharePoint Online site, mailbox, and OneNote team notebook are all brought into Teams. A team can be public or private and can have as many as 10,000 participants.

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Teams is built around the concept of teams and channels

Channels are chat workspaces associated with a team. Every channel other than the default General channel is concerned with a topic you define. All conversations, file sharing, and conferences for a given topic occur within the associated channel. Channels can be open to all team participants or restricted to a subset of the team. Permitted team participants can enhance a channel by inserting apps that include tabs, connectors, and bots. Any files shared within a channel using the Files tab are located on a SharePoint Online document collection. Administrators can control policies to permit or reject apps and services for a channel. Meetings occurring in a channel can feature shared digital whiteboards, notes, and chat. Integration with Microsoft Stream makes it possible for conferences to be recorded, stored, and played back.

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Channels provide common work areas inside a team

Integration with Microsoft 365
The Teams client interface works in conjunction with Microsoft 365 apps to deliver a modern collaboration ecosystem. In addition, connectors make it possible for you to expand Microsoft Teams with third-party apps such as Facebook, YouTube, Jira, and UPS Bot.

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Microsoft Teams integrates with SharePoint and Exchange Online and OneDrive for Business

Samples of the integration of Teams with Office/Microsoft 365 apps include:

  • Exchange Online and Outlook provide email and calendar functions. You can schedule and participate in meetings through either Outlook or Microsoft Teams. Chat and channel messages are held in Exchange for strong data security. You can also set up enterprise-class security and data loss protection (DLP) for en-route email and attachments.
  • SharePoint Online integration enables you to create communication and news web sites. Extensive options for assigning permissions allow secure file sharing in the Azure cloud.
  • OneDrive for Business allows secure cloud storage of personal documents or documents shared in Microsoft Teams chat, synchronizes document edits made when users are offline, and allows concurrent edits. Additional storage services you can append to Microsoft Teams channels include Dropbox, Box, and Google Drive.
  • ADD is used by Teams to allow Single Sign On (SSO) with Office/Microsoft 365, multi-factor authentication (MFA) for increased data security, and conditional access rights governed by group membership, geographic location, and device status.
Ways Progent Can Help You to Migrate to Microsoft Teams from Skype for Business or Lync
Teams replaces Skype for Business Online as Microsoft's primary cloud service for unified collaboration. Organizations currently relying on Microsoft Skype for Business or Lync should prepare for the upgrade to Teams.

Progent can provide on-demand expertise in the broad array of IT disciplines needed to maximize the ROI of your Teams investment. Progent can provide the support of Skype for Business Online consulting experts and Microsoft Lync experts to assist your organization to stage your current system for upgrading to Teams. Progent's Exchange specialists, SharePoint Online consultants, and Microsoft 365 consultants can help you to combine Microsoft Teams with your favorite cloud applications. Progent's telephony integration consulting experts can assist you to connect your phone environment to Teams.

Progent can provide online or on-premises expertise to assist your organization to resolve stubborn IT issues or Progent can deliver end-to-end project management outsourcing and co-sourcing expertise to your business to design and carry out a smooth Teams migration.

Progent's consulting services for helping you to migrate to Teams include:

  • Help you to define your goals for your Microsoft Teams deployment
  • Inventory your current IT assets and identify any additional requirements for rolling out Teams
  • Check that all workers have correct licenses for Office/Microsoft 365 apps
  • Provide advice for choosing a collaboration solution that includes Teams exclusively or a hybrid model that integrates Teams with self-hosted Skype for Business Server
  • Set up a supported SBC for SIP trunking and PSTN lines to connect your existing phone infrastructure with Teams
  • Review and update existing Dial Plans for running with Microsoft Teams
  • Establish connectivity and workflows for at-home workers and mobile workers
  • Establish a security plan that meets your company standards as well as regulatory mandates
  • Design and test a cost-effective, non-disruptive migration procedure
  • Set up a temporary or long-term hybrid deployment that allows coexistence between Teams and on-premises Skype for Business Server
  • Configure Azure Active Directory sync, SharePoint and Exchange Online, and OneDrive for Business
  • Migrate content from a self-hosted SharePoint deployment
  • Configure Azure AD Premium P1 and Active Directory Federation Services (ADFS)
  • Configure Azure AD Connect with writeback for hybrid Exchange Server deployments
  • Configure, install, and manage Office/Microsoft 365 workloads
  • Deal with DNS and certificate issues
  • Provide mobile computing support by offering Apple iPhone and iPad integration and Google Android phone and tablet integration services
  • Deploy management tools such as Teams Admin Center, Azure AD Admin Center, and Office/Microsoft 365 Security and Compliance Center
  • Deliver group and individual remote training
  • Deliver as needed guidance, development, and debugging services
Progent's Cisco CCIE network infrastructure experts can help your organization to configure your network resources to deliver the capacity and availability required for your Teams environment. Progent also offers Cisco Unified Communications (UC) management expertise to connect Microsoft Teams with Cisco IP voice/video conferencing products. Progent's certified information security and compliance experts can assist your organization to define policies for your Microsoft Teams deployment based on industry best practices. Progent's disaster recovery experts can help you to incorporate resilience into your telephony system.

Call or Email Progent for Microsoft Teams Expertise
To learn more about Progent's upgrade support for Microsoft Teams, call 1-800-993-9400 or refer to Contact Progent.