Teams SpecialistsMicrosoft Teams operates in conjunction with Microsoft 365 and connects with a variety of cloud applications to deliver group conversation and collaboration. Designed as a replacement for Skype for Business Online, Teams provides a single interface for messaging, voice/video meetings with shared screens and white boards, IP calling, cloud-hosted voicemail, group email, plus document and app sharing. Teams is seamlessly integrated with Office/Microsoft 365 and relies on Exchange Online and SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly Azure Active Directory) for delivering its full set of capabilities. Your organization can use Microsoft Teams exclusively or you can configure a hybrid architecture that supports Microsoft Teams in conjunction with self-hosted Microsoft Skype for Business Server.

Progent's Microsoft Teams specialists can provide online and onsite support to assist organizations of any size to assess the strategic benefits of Microsoft Teams, plan and implement a cost effective migration to Microsoft Teams from Skype for Business or Lync, and optimize or debug a Microsoft Teams deployment. Progent can help you to configure and support a cloud-only communications system based on Teams, and Progent's Skype for Business Server consultants can assist your company to integrate a hybrid deployment that combines Microsoft Teams with your on-premises Skype for Business Server system. Progent can help your organization to combine Microsoft Teams with Exchange Online, SharePoint Online, and Office/Microsoft 365 apps as well as with your on-premises PBX, your PSTN connection. gateway, and in-room telephony products.

Progent's Cisco-certified network experts can help your company to plan and configure a reliable network topology for Teams, and Progent's data security and compliance consultants can help your business to create communications security policies and rules based on industry best practices. Progent's specialists can troubleshoot occasional IT bottlenecks or provide comprehensive project management or co-management services to make sure that your Teams installation is carried out on schedule and within budget.

Key Capabilities of Microsoft Teams
Microsoft Teams combines real-time chat messaging, meetings, IP calling, document collaboration, app integration, and cloud storage into a unified client interface. Teams is continually enhanced and has reached feature equivalence with Microsoft Skype for Business in all essential functions. Teams also offers significant improvements in expandability, chat, integration with Office/Microsoft 365, and other areas. Also, Microsoft Teams brings the concepts of Teams and Channels to make it easier to collaborate on projects, have group chats, share files and apps, and conduct meetings.

Teams and Channels
Teams and channels are defining features of Teams for enabling cooperation and sharing information. A team is a group of people from within and outside your organization who can interact with each other in a productive way via conferencing and by sharing discussions, files, and applications. Teams can be based on business divisions, office locations, company initiatives, mutual interests, or any unifying theme that can take advantage of an advanced collaboration environment. Whenever you define a team you start a Microsoft 365 group, a SharePoint Online web site and document library, a Microsoft Exchange Online group mailbox and calendar, a OneNote team notebook, and a persistent chat-based workspace. If you make a team from a current Office/Microsoft 365 group, that group's members, SharePoint Online site, mailbox, and OneNote team notebook are all brought into Teams. A team can be open or private and can include as many as 10,000 members.

Teams Solution Expertise

Teams is built around the idea of teams and channels

Channels are chat workspaces associated with a team. Every channel except the default General channel is concerned with a topic you define. All discussions, document sharing, and conferences for a given theme occur inside the associated channel. Channels can be open to all team members or restricted to a defined subset of the team. Permitted team members can expand a channel by adding apps that be tabs, connectors, and bots. Any files shared within a channel using the Files tab are located on a SharePoint Online document collection. Managers can control policies to allow or reject apps for a channel. Conferences occurring within a channel can include shared digital whiteboards, notes, and chat. Incorporation of Microsoft Stream makes it possible for meetings to be recorded, saved, and played back.

Teams Channels Expertise

Channels allow common work areas inside a team

Compatibility with Office/Microsoft 365 Services
The Teams user interface operates in conjunction with Microsoft 365 apps to deliver a cohesive collaboration solution. In addition, Microsoft Teams connectors make it possible for you to expand Teams with outside apps such as Twitter (X), Facebook, YouTube, Google Analytics, Jira, and UPS Bot.

Teams Architecture Consultants

Microsoft Teams works with SharePoint and Exchange Online and Stream

Examples of the combination of Microsoft Teams with Office/Microsoft 365 services include:

  • Exchange Online and Outlook support email and calendar functions. You can set up and attend conferences via either Outlook or Teams. Chat and channel messages are stored in Exchange for strong data security. You can also set up enterprise-class security and data loss protection (DLP) for en-route email and file attachments.
  • SharePoint Online integration allows you to build communication and news sites. A wide range of choices for assigning permissions enable secure file sharing in the cloud.
  • Microsoft OneDrive for Business supports cloud storage of personal files or documents shared in Teams chat, synchronizes file edits made when users are offline, and allows simultaneous editing. Additional storage services you can add to Microsoft Teams channels include Dropbox, ShareFile and Google Drive.
  • Microsoft Entra ID (formerly Azure Active Directory) is used by Teams to provide Single Sign On with Microsoft 365 services, multi-factor authentication for advanced security, and conditional access based on group, geographic location, and endpoint state.
Benefits of Microsoft Teams Premium
Microsoft Teams Premium is an add-on product that enables Teams to be Teams more customized, intelligent, protected, manageable, and scalable. The advanced features provided with Teams Premium offer significant improvements to key areas addressed by Teams like meetings, webinars, town halls, collaboration, protection, AI-assisted meeting notes and recaps, and virtual appointments. To access Teams Premium, users must subscribe to Microsoft 365 Teams as well as a separate subscription to Teams Premium. Progent can assist you to design, implement, and optimize your Teams Premium installation so your company can derive maximum business value from this leading edge, AI-driven product.

Microsoft Teams Premium Integration Experts

Microsoft Teams Premium can be customized to promote engagement

Ways Progent Can Help Your Business to Migrate to Teams from Skype for Business
Microsoft Teams supplants Skype for Business Online as Microsoft's flagship cloud-based platform for unified communications and collaboration. Companies currently running Microsoft Skype for Business or Lync should plan for the transition to Microsoft Teams.

Progent can provide on-demand expertise in the broad range of IT disciplines required to optimize the business value of your Microsoft Teams investment. Progent can provide the support of Skype for Business consulting experts and Microsoft Lync Server experts to help you to prepare your legacy collaboration environment for upgrading to Microsoft Teams. Progent's Exchange consultants, SharePoint Online developers, and Office/Microsoft 365 consultants can help you to combine Microsoft Teams with your favorite productivity applications. Progent's telephony integration experts can help your business to integrate your phone environment to Teams.

Progent offers online or on-premises consulting support to help your organization to overcome stubborn IT obstacles or Progent can provide comprehensive project management outsourcing and co-sourcing services to your organization to design and implement your Teams migration.

Progent's expert services for helping your business to upgrade to Teams include:

  • Assist you to determine your objectives for your Teams environment
  • Review your existing IT assets and call out any new requirements for rolling out Teams
  • Check that all users have correct licenses for Office/Microsoft 365 apps
  • Provide guidance for choosing a collaboration architecture that uses Microsoft Teams exclusively or a hybrid model that integrates Teams with on-premises Skype for Business Server
  • Set up a supported session border controller (SBC) for SIP trunking and PSTN lines to integrate your existing phone environment with Teams
  • Review and revise current Dial Plans for running with Microsoft Teams
  • Establish secure access and efficient workflows for at-home workers and mobile users
  • Establish a security plan that complies with your company standards as well as regulatory requirements
  • Design and test an efficient, phased upgrade procedure
  • Set up a temporary or permanent hybrid implementation that allows concurrency between Teams and on-premises Skype for Business Server
  • Configure Microsoft Entra sync (formerly Azure AD sync), SharePoint Online, Exchange Online, and OneDrive
  • Migrate content from a self-hosted SharePoint implementation
  • Configure Microsoft Entra ID (formerly Azure Active Directory) Premium P1 and Active Directory Federation Services (ADFS)
  • Configure Microsoft Entra Connect (formerly Azure Active Directory Connect) with writeback for hybrid Exchange Server deployments
  • Configure, deploy, and administer Microsoft 365 services
  • Deal with DNS and certificate issues
  • Provide mobile computing integration by offering iOS integration and Android phone and tablet management
  • Deploy management utilities including Teams Admin Center, Microsoft Entra (formerly AAD) Admin Center, and Microsoft 365 Security and Compliance Center
  • Integrate the Microsoft Teams Premium product to enhance the capabilities of Microsoft Teams
  • Deliver group and individual webinar training
  • Provide as needed consulting, development, and troubleshooting support
Progent's Cisco CCIE network infrastructure consultants can assist your organization to set up your network resources to deliver the scale and availability needed for your Microsoft Teams environment. Progent also offers Cisco Unified Communications (UC) management expertise to integrate Microsoft Teams with Cisco IP voice/video conferencing products. Progent's certified network security experts can help you to create policies for your Microsoft Teams deployment following industry best practices. Progent's disaster recovery consultants can help your business to incorporate resilience into your telephony infrastructure.

Contact Progent for Microsoft Teams Expertise
To find out more about Progent's migration support for Microsoft Teams, phone 1-800-993-9400 or see Contact Progent.