Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by each consultant to every client. The discipline of documenting and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Progent’s Microsoft-certified experts can provide organizations of any size consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web technology for efficiently connecting people, teams and data. Microsoft SharePoint Server provides a central location for your workers or customers to connect to, manage, share and manipulate useful data, files, and applications and to interact with one another. SharePoint allows faster and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services connect employees, clients, teams and projects with the information they’ve created in a way that makes data convenient to find, download and re-use. Progent's SharePoint consultants can assist your organization to manage your existing SharePoint solution or migrate to the current version of SharePoint.
NetDocuments (NetDocs) is a leading cloud-based document management system built for the legal profession. Progent can provide remote guidance from NetDocuments consultants who can help your law firm to design, configure, administer, optimize, or troubleshoot a document management system (DMS) environment powered by NetDocuments.
Progent's CISSP-certified cybersecurity experts can help organizations of all sizes with any aspect of IT security. Progent can help create efficient security systems that guard a small business from advanced threats or Progent can design, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that support onsite, online, and mobile users accessing IT resources distributed across multiple physical sites and various clouds.
Progent offers the guidance of a CRISC-certified risk management expert to help you to design and implement an enterprise risk management (ERM) strategy based on leading practices identified by CRISC and crafted to match your organization's risk tolerance, business objectives, and budgetary guidelines.
Progent's Cisco CCIE-certified wireless infrastructure consultants offer online or on-premises configuration and troubleshooting support to help you to plan, configure, upgrade, optimize, manage and debug Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to create a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and configuration of Aironet wireless APs to work with your specific office design, building structure, and expected workloads.
Progent can assist your business in all phases of your upgrade to Microsoft Exchange Server 2016 such as planning HA system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Microsoft Virtual Server, hosted on the Microsoft Windows Server operating system and powered by technology first developed by Connectix, provides the performance necessary to carry out hardware reduction, application upgrade, and server quarantine tasks through virtualization techniques in an enterprise-ready computing environment with high scalability, manageability, and reliability. Microsoft has aimed Virtual Server at companies who want to improve operational efficiency in application programming and piloting, upgrading from legacy line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server consultants can help your business to assess and integrate MS Virtual Server.
Progent offers affordable remote consulting to help businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design, testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance.
Progent's Sun Solaris platform support experts provide small businesses and software developers support for administering and supporting Sun Solaris systems that coexist with Microsoft-powered networks. Progent offers your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with a convenient single source to help you build and manage a protected and robust cross-platform network and communications environment that allows Solaris and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent’s Microsoft-expert consultants can assist you to update your workstations from 32 to 64 bits. Progent can assist you to understand the costs and benefits of moving to 64-bit PC desktop processing, plan an affordable migration strategy that reduces business interruptions, and offer inexpensive, expert online support to assist you to configure 64-bit desktop software and applications on your existing computers.
Progent can provide the services of a CRISC-certified risk management consultant to help you to design and implement an enterprise risk management solution following best practices identified by CRISC and geared to match your organization's risk tolerance, business objectives, and IT budget.
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.
Microsoft Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional PSTN voice communication. Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office or Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing technology. Progent's certified IM and Presence experts can provide online and on-premises support services to help your company to manage and troubleshoot your current Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist your organization to design and execute an efficient Skype for Business upgrade.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
Progent's CISM-certified security staff can show you how to safeguard your Apple Mac network through professional support offerings including performing security audits, recovery from virus and worm penetrations, configuring firewalls, integrating secure remote and mobile connectivity, installing monitoring software for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security plan appropriate for the specific goals of your corporate information system.
Consultant Services Microsoft Teams Active Directory Federation Services
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing and service companies to manage complicated supply chains and improve the efficiency of critical business processes in order to get products to market quickly and meet customer schedules consistently. Progent can provide the expertise of an ERP consultant with more than two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite services that can range from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, customization, CPQ, web site integration, technical support, data conversion, Office 365 integration, training, and DBA services.
Progent's Computer Call Center Outsourcing Support Services for desktop technical support are intended specifically for small businesses who need immediate access to a Help Desk Call Center with professional telephone support and full escalation capability but who have to operate within a restricted network support budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Support, Secure Remote Access Support, Initial System Evaluation, Expert Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Applications Selection and Integration.
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT management team, develop an enterprise-wide security strategy, streamline network management, assist with application development, and generate and test a DR/BC plan.
Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer tools enable Progent to create custom line-of-business programs and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Dynamics GP management reporting services can help you design reports that let you analyze your business more effectively, turning raw information into useful insights into your company and customers.
Configuration Manager automates application and device provisioning and updating, simplifies security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs network health monitoring, allows safe self service, and delivers a single point of control for managing mixed-OS networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can assist your organization with any aspect of planning, installing, using and repairing a System Center Configuration Manager solution for local, cloud, or hybrid networks.
Windows 8.1 is designed to power computers from smart phones and tablets to power-user desktops. An abundance of innovative features, including touch screen support and signature tile GUI, offer a wide range of benefits for organizations who understand how to put them to work. Progent's Microsoft-certified consultants can help get your business up the learning curve with Windows 8.1 and make sure you derive significant competitive advantage from the operating system's various technical enhancements.
Progent's consultants offer Mac users a variety of services including desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Microsoft Entourage and Exchange Server help, security services, and custom training. Progent can assist businesses to migrate to macOS from OS X or earlier editions of Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent can also assist you with iPhone integration and iPad management, or migrating to iCloud. For computer environments built solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of designing, integrating and maintaining a network environment that is reliable, safe, efficient and aligned with your company's business goals.
Progent's consultants have supported Dynamics GP and Great Plains software for nearly two decades and Progent has delivered system integration, software development, training, and debugging since the platform's original release. Progent offers top-tier expertise for upgrading out of date Dynamics GP deployments. Progent can help you to design, test, and carry out a cost-effective migration from a an outdated release to the newest version of Microsoft Dynamics GP.
Progent can provide advanced online consulting services to help businesses integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Juniper Networks-certified NetScreen consultants can assist your company to install and optimize NetScreen 5000 series routers, upgrade from previous NetScreen products to more current Juniper products, and repair infrastructure issues in Juniper-only or mixed-vendor environments.
Progent's Juniper Networks-certified NetScreen consultants can assist your company to install and integrate NetScreen 5000 series routers, upgrade from previous NetScreen devices to the latest Juniper technologies, and repair infrastructure issues in all-Juniper or mixed-vendor environments.
Progent's Wireless Consulting Services offer a fast, economical option for businesses of any size to deploy, manage, monitor and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and install appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite technical support to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.
Progent's certified IT consultants can provide Windows Server 2016 integration consulting services to help businesses of any size to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can help your company to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Progent's certified relational database developers can provide businesses of any size online support for leading database products including MS SQL Server, Oracle, MySQL, and Office Access. Services available from Progent include software installation and configuration, application architecture and coding, administration support, replication and synchronization solutions, storage management, tuning, data migration, information security, backup and recovery systems, troubleshooting, and webinar training.
Progent can help you to understand the many subscription plans offered with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and maintain hybrid solutions that transparently combine on-premises and cloud-based resources.
Progent’s Microsoft certified experts offer small and medium size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to install critical software rapidly and reliably to appropriate users, reduce software expense and adhere to licensing agreements by understanding usage profiles, enhance Windows security by increasing your awareness of weak points and by delivering critical updates, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational expenses by fully utilizing the management capabilities incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch control, and asset tracking management including program and appliance inventory.
Progent's Cisco certified Wi-Fi consultants can provide economical remote and on-premises help for both legacy and current Wave 2 Aironet Wi-Fi access points (APs) and Progent can help your business to design and maintain wireless solutions that include indoor and outdoor/industrial Aironet APs.
Cisco's security and remote connection products for small organizations represent a full line of manageable security products to help protect your wired and wireless network infrastructure. Cisco's VPN line includes switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align most closely with your company goals.
Progent offers enterprise clients the services of a certified NetApp consultant for online or on-premises support for NetApp's entire portfolio of SAN products including Data ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to resolve issues with NetApp SAN environments quickly and affordably based on best practices.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their reach, lower their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.
Progent’s Microsoft certified consultants offer small and medium sized businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can secure your business system from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as HTTP, which enables these security platforms to detect many attacks that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your network security through experienced design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.
Progent's Cisco CCIE-certified network infrastructure experts have extensive experience helping Internet Service Providers to architect, deploy, manage, tune, and debug fault-tolerant, scalable connectivity solutions suitable for public networks.
Progent has over 10 years of experience deploying, and supporting the key components that make up Microsoft System Center and can assist you to design, install, support, and repair your Microsoft System Center 2012 R2 solution to optimize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent can assist your organization to migrate to the current version of System Center from a previous release or from a third-party IT management platform to deliver the benefits of best-in-class deployment, management automation, security and compliance, plus infrastructure and critical application performance monitoring.
Cisco's Catalyst Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the configuration and management of wireless APs, optimizing Wi-Fi performance by reducing the effect of RF congestion, improving wireless availability with fast auto-failover, and hardening data security by identifying cyber threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller solutions.
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 and on-premises Exchange systems. This allows you to have some mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can help you with any phase of planning, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is carried out on schedule and within budget.
Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create specialized line-of-business programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can show you how to design reports that allow you to analyze your business more thoroughly, transforming uncooked information into valuable insights into your company and customers.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of the time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it.
Microsoft ISA 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, virtual private network, and web caching solution for securing the Internet-facing networks of any sized business against a wide range of attacks. Progent's certified ISA Server 2006 support professionals can show you how to plan, rationalize, test, install, customize and support the any edition of ISA Server on your network.
Progent’s IT outsourcing packages provide affordable network consulting for small companies. Whether it involves planning network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out an updated email system, monitoring your system, or building an on-line eCommerce solution, outsourcing your network technical services can reduce costs and eliminate uncertainties, allowing network service expenses to increase in a more linear and manageable fashion than is feasible by building up a large, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available system foundation for your vital applications based on Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.