Network Support for Small Businesses
Microsoft Teams:
Planning, Configuration, Technical Support
Microsoft Teams operates on top of Microsoft 365 and connects with third-party cloud services to deliver real-time conversation and collaboration. Designed as the successor to Microsoft's Skype for Business Online, Microsoft Teams offers a single platform for chat, voice/video meetings with screen sharing, IP calling, cloud-hosted voicemail, group email, plus file and app sharing. Teams is fully integrated with Microsoft 365 and relies on Microsoft Exchange and SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly Azure AAD) for delivering its complete set of capabilities. Your organization can use Microsoft Teams exclusively or you can configure a hybrid network architecture that supports Teams along with on-premises Skype for Business Server.
Progent's Microsoft Teams specialists offer remote and onsite support to help organizations of all sizes to evaluate the business advantages of Microsoft Teams, design and carry out an efficient upgrade to Teams from Microsoft Skype for Business or Microsoft Lync Server, and tune or debug a Microsoft Teams environment. Progent can assist you to install and manage a cloud-only collaboration system powered by Teams, and Progent's Skype for Business Server consultants can help your organization to integrate a hybrid deployment that seamlessly combines Microsoft Teams with your on-premises Skype for Business Server system. Progent's consultants can assist your company to integrate Teams with Exchange Online, SharePoint Online, and Office/Microsoft 365 apps and also with your internal PBX, your PSTN connection. gateway, and conference room telephony products.
Progent's Cisco CCIE network infrastructure experts can assist your company to design and implement a reliable network architecture for Microsoft Teams, and Progent's certified network security and compliance specialists can help your company to define enterprise-wide communications security policies and rules following industry best practices. Progent's consultants can help you resolve occasional IT bottlenecks or deliver end-to-end project management support to make sure that your Teams initiative is carried out on time and on budget.
Major Features of Teams
Microsoft Teams includes messaging, meetings, calling, document collaboration, app integration, and cloud storage into a unified user experience. Microsoft Teams is continually enhanced and has achieved feature parity with Microsoft Skype for Business in all key capabilities. Teams also offers substantial advantages in scale, chat, integration with Microsoft 365, and other aspects of collaboration. In addition, Teams introduces the structures of Teams and Channels to make it easier to work together on projects, have real-time conversations, share documents and applications, and conduct meetings.
Teams and Channels
Teams and channels are defining features of Teams for promoting collaboration and organizing knowledge. A team is a group of users from within and outside your organization who can interact with one another in a positive manner via meetings and by exchanging messages, files, and applications. Teams can reflect business divisions, offices, company initiatives, mutual enthusiasms, or any unifying theme that can take advantage of an advanced collaboration environment. Whenever you establish a team you start a Microsoft 365 group, a SharePoint Online site and document library, an Exchange Online group mailbox/calendar, a OneNote notebook, and a persistent chat-based workspace. If you create a team from an existing Office/Microsoft 365 group, that group's participants, SharePoint Online web site, shared mailbox, and OneNote team notebook are all added to Teams. A team can be public or restricted and can include up to 10,000 members.
Channels are chat-based workspaces within a team. Each channel other than the default General channel is concerned with a topic you specify. All conversations, document sharing, and conferences for a given topic take place inside the associated channel. Channels can be available to all team participants or limited to a subset of the team. Authorized team members can expand a channel by adding apps that include tabs, connectors, and bots. Files shared within a channel via the Files tab are hosted on a SharePoint Online document collection. Administrators can define policies to permit or reject apps for a channel. Meetings held within a channel can include shared whiteboards, notes, and chat. Incorporation of Microsoft Stream makes it possible for conferences to be recorded, saved, and played back.
Compatibility with Microsoft 365
The Teams user interface operates in conjunction with Office/Microsoft 365 apps to provide a cohesive collaboration ecosystem. In addition, connectors allow your organization to integrate Microsoft Teams with third-party apps such as Twitter (X), Facebook, YouTube, Google Analytics, Jira, and MailChimp.
Examples of the combination of Teams with Microsoft 365 applications include:
- Exchange Online and Microsoft Outlook support email and calendar functions. You can set up and participate in conferences via either Outlook or Microsoft Teams. Chat and channel messages are held in Exchange for solid security. You can also set up advanced security and data loss protection (DLP) for en-route email and attachments.
- SharePoint Online support allows you to build discussion and news web sites. Extensive choices for assigning permissions allow highly secure document sharing in the cloud.
- OneDrive for Business supports secure cloud storage of personal files or documents shared in Teams chat, synchronizes document edits performed while unconnected to the Internet, and supports co-editing. Other storage providers you can append to channels include Dropbox, ShareFile and Google Drive.
- Microsoft Entra ID (formerly Azure Active Directory (ADD)) is leveraged by Microsoft Teams to allow SSO with Office/Microsoft 365 services, multi-factor authentication (MFA) for enhanced security, and conditional access rights based on group membership, geographic location, and endpoint status.
Teams Premium is an add-on product that enables Teams to be Teams more personalized, intelligent, protected, manageable, and scalable. The advanced features provided with Teams Premium include significant improvements to vital areas supported by Teams like meetings, webinars, town halls, collaboration, security, AI-assisted meeting notes and recaps, and virtual appointments. To run Teams Premium, users must have a subscription to Microsoft 365 Teams as well as a separate subscription to Teams Premium. Progent can assist you to design, implement, and tune your Teams Premium installation so your organization can extract maximum value from this leading edge, AI-driven add-on.
Ways Progent Can Help You to Upgrade to Microsoft Teams from Skype for Business or Lync
Teams succeeds Skype for Business Online as Microsoft's flagship cloud-based service for real-time collaboration. Companies currently running Skype for Business or Lync Server should prepare for the upgrade to Teams.
Progent offers as-needed support for the wide array of IT disciplines required to maximize the ROI of your Microsoft Teams investment. Progent can provide the assistance of Skype for Business Server experts and Lync specialists to assist you to prepare your current collaboration environment for migration to Teams. Progent's Exchange Online experts, SharePoint Online consultants, and Office 365 consultants can assist your organization to integrate Microsoft Teams with your favorite cloud apps. Progent's phone system integration consultants can assist you to connect your phone system to Microsoft Teams.
Progent can provide online or onsite consulting support to help your organization to resolve occasional technical obstacles or Progent can provide comprehensive project management outsourcing and co-sourcing expertise to your organization to plan and implement your upgrade to Microsoft Teams
Progent's consulting services for assisting your business to migrate to Microsoft Teams include:
- Help you to define your goals for your Teams deployment
- Review your existing resources and identify any additional requirements for rolling out Microsoft Teams
- Verify that all workers have appropriate licenses for Microsoft 365 services
- Provide advice for choosing a collaboration solution that includes Microsoft Teams exclusively or a hybrid deployment that integrates Teams with self-hosted Skype for Business Server
- Set up a compatible SBC for SIP trunking and PSTN lines to integrate your current phone infrastructure with Teams
- Review and update current Dial Plans for operation with Microsoft Teams
- Design secure access and efficient workflows for telecommuters and mobile users
- Create a governance plan that complies with your company standards and regulatory requirements
- Plan and test a cost-effective, phased migration process
- Set up a temporary or long-term hybrid implementation that allows coexistence between Microsoft Teams and self-hosted Skype for Business Server
- Set up Microsoft Entra sync (formerly AAD sync), SharePoint and Exchange Online, and OneDrive for Business
- Upload data from a on-prem SharePoint deployment
- Configure Microsoft Entra ID (formerly Azure Active Directory) Premium P1 and Active Directory Federation Services (ADFS)
- Configure Microsoft Entra Connect (formerly Azure Active Directory Connect) with writeback for hybrid Exchange Server deployments
- Set up, install, and administer Microsoft 365 services
- Deal with DNS and certificate issues
- Provide BYOD support by offering Apple iPhone and iPad integration and Android phone and tablet integration services
- Deploy management utilities such as Teams Admin Center, Microsoft Entra (formerly AAD) Admin Center, and Microsoft 365 Security and Compliance Center
- Integrate the Teams Premium product to enhance the capabilities of Microsoft 365 Teams
- Provide group and individual webinar training
- Deliver as needed guidance, programming, and troubleshooting services
Contact Progent for Microsoft Teams Consulting
To find out more about Progent's migration support for Teams, call
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