Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to design custom mission-critical applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can help you create reports that let you track your business more effectively, turning raw information into valuable understanding of your company and customers.
Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and troubleshooting SCOM environments and can provide organizations of any size expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the performance and availability required to monitor your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and set up SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to help you to remediate serious problems detected by SCOM 2012.
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it.
By using virtual servers, businesses can operate many virtual machines on a single actual server. Virtualization technology enables businesses to gain all the benefits of server segmentation, but without the expense that goes with purchasing extra server equipment. Virtual servers are also the critical technology for building private clouds, which offer major benefits such as reducing the costs of hardware, datacenter facilities, and management while improving information protection, system availability, and disaster recovery. Other useful server management technologies include server monitoring software, Microsoft WSUS, and remote server management hardware. Progent's certified server management consultants can assist you with all aspects of server consolidation and administration to enable your business to contain costs and save time.
Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces important new features plus a redesigned structure. These enhancements favorably impact key areas such as manageability, availability, compliance, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential advantages of migrating to Microsoft Exchange Server 2013, design a cost-effective test and deployment strategy, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote support and management services for Microsoft Exchange Server 2013.
Progent's Experts Group provides consulting in important areas such as Macintosh networking and programs; Expertise for Linux-powered, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Line-of-business and vertical program support; Chief Information Officer, business analyst, and project logistics services; Special applications development and integration; Web site, electronic business, EDI, and client portal design and integration; SQL management and performance help; Business intelligence expertise; and Telecom architecture support.
Progentís Technical Response Center provides nationwide extended hours remote help for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals provide after-hours telephone help and remote direct computer connection to isolate and resolve technical problems quickly and economically. The breadth of IT experience represented by Progent's staff of nationwide support engineers makes it possible to escalate even the toughest network issues to competent specialists as needed. For urgent problems, the TRC endeavors to respond to your request for service within one hour.
Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controllers to manage wireless LANs of any size. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's modern Wi-Fi controller solutions.
Progent provides nationwide remote help and consulting services for businesses who run Apple Mac OS X networks or whose information systems feature a combination of macOS and Mac OS X with Microsoft Windows products. Progent's engineers offer macOS and Mac OS X clients a range of IT services such as desktop assistance, migration to the current version of Mac OS X from legacy versions of macOS and Mac OS X, plus help with Apple macOS and OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Online IT help provides optimum return for your IT budget by preserving client productivity and limiting the hours charged for computer analysis and repair. Sophisticated online access tools and experienced service specialists and consultants combine to enable Progent to solve most network issues without squandering time and money by traveling to your location. In most of cases your IT issues can be remediated over the phone or via a mix of telephone help and online access. Progent can put you in touch with Cisco CCIE network engineers and CISSP premier security specialists to help with the toughest network problems.
Progent provides the help of Microsoft and Cisco-Certified network support professionals to offer customers economical ways to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that range from remote offices to nationwide corporations, Progent's expert engineers can show you how to enhance your network's e-mail infrastructure, protection, reliability, performance, and system administration.
Progentís non-stop inter-site connectivity and fault tolerant system connection consultants can help small businesses achieve fault tolerant Interoffice connectivity via fully redundant networks featuring automatic failover. Progentís CCIE engineers can plan and implement ultra-reliable Inter-office networks based on zero-downtime EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over can provide affordable 24x7 interoffice networking.
Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange deployments. This allows you to have specific mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help you with any phase of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is carried out on time and on budget.
Microsoft Forefront Threat Management Gateway builds on the powerful security capabilities of ISA Server and provides a centrally administered Internet gateway that acts as a one-server platform for an array of security features including an multi-layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront TMG 2010 includes comprehensive web security logging and reporting features, allows customized reporting generated by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual server to cut expenses and enhance availability. Progent's Microsoft consultants can assist you to design and execute test and production implementations; interface Microsoft Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also help your organization to upgrade economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Progent provide businesses of any size world-class IT online or on-premises consulting for information systems based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also can provide security expertise for companies varying in size from the small office to the global enterprise.
Microsoft Server Virtualization Information Technology Consulting
Progent's Windows Server 2016 disaster recovery consultants can help your organization to design a disaster recovery system built around Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a failover cluster quorum witness.
Progent's Test and Training Lab located at the QTS Data Center can be used for piloting line-of-business applications, creating cost-effective migration procedures, evaluating and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility problems, and building training environments for the latest technologies. For Progent customers who lack sufficient in-house resources to configure proper test systems, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep critical network projects on schedule.
Progent's background providing Microsoft .NET services and SQL Server help, and Progent's programming experience with VBasic, XML, and other developer platforms make it possible to design custom mission-critical applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to design reports that allow you to analyze your business more thoroughly, transforming raw data into useful understanding of your company and customers.
Progent offers cost-effective remote and on-premises support to assist companies of any size to migrate all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and enable the use of Google's state-of-the-art machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security and compliance.
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of computer security experts. GIAC certifications are acknowledged by companies and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with any of the network security services addressed within GIAC accreditation including auditing network vulnerability, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.
Progent's CCIE-certified networking experts have extensive experience helping ISPs to architect, implement, administer, tune, and troubleshoot high-availability, scalable network environments appropriate for shared public networks.
Progent can give you access to programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system packages to suit your unique company needs. Progentís Microsoft-certified consultants offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides custom e-Commerce integration services for safe, corporate-wide resource sharing plus integration with Customer Relationship Management products.
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer economical remote and on-premises expertise, software development, and technical support services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud resources into a seamless information management solution.
Remote continuous monitoring, proactive alarms, and periodic analytical reporting are crucial to preserving the health of your network and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced so far that companies of any size can afford a degree of protection that was once reserved for large enterprises. Progent offers several Remote Monitoring and Management solutions delivered as low-cost service packages designed to assist your company to detect and fix a most network issues before they get big enough to disrupt productivity.
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or on-premises technical support to assist you to remediate serious problems detected by System Center 2012 Operations Manager.
For large organizations, Progent can leverage in-house network support staffs by offering world-class experience in supporting key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the national or global businesses with branch offices, Progent can act as a seamless local extension of corporate network management. Progentís enterprise support services include company-wide security, online branch office support, network architecture, Sarbox conformance, project management, and world-class support for multi-site network environments based on Enterprise Windows 2003. Progent can offer field consultants and specialists to assist with a site relocation or branch move, or a network architect to assist with building or using an Internet Data Center or co-location site.
If your business computer system combines Solaris platforms with MS Windows, Progent can show you how to integrate your IT resources into a cohesive environment that allows all your operating systems to coexist for simple administration, seamless dataflow, high reliability, enhanced throughput, and tight security. Progent's Sun Solaris and Microsoft Windows integration assistance services feature network infrastructure configuration and service, support for Windows services for UNIX, remote server monitoring and management, remote network support and troubleshooting, in-person technical support, and Help Desk services.
Microsoft SQL Server 2016 introduces major improvements in performance, scale, security and compliance, uptime, BOYD integration, plus built-in BI. Innovations include PolyBase for processing structured and unstructured files simultaneously for data warehousing, Hadoop integration, Row-level Security, Mobile Report Publisher, and seamless control over local and cloud-based resources. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to assist businesses of any size to deploy, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Microsoft Server Consolidation Consulting Services
Progent's Microsoft-certified ISA Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with multiple sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size company design and deploy a configuration of Microsoft ISA Server 2004 that supports your information protection requirements without limiting your productivity.
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
Progent's Microsoft consultants can provide in-depth expertise in deploying, operating and troubleshooting any edition of Microsoft Project Server and can provide a wide range of affordable online support services following industry best practices to help organizations of any size to receive all the benefits of this powerful platform. Services available from Progent include system planning, installation and migration, setting up secure file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training.
Office 365 is Microsoft's growing suite of productivity apps and cloud services available on a subscription basis. Office 365 applications and cloud services are offered in a variety of product bundles targeted at customers ranging from individuals and households to global enterprises. Progent can provide quick and affordable online access to specialists with expertise in Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist your business to understand the wealth of subscription options available with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux software. Progent can also help you to build and manage hybrid ecosystems that seamlessly integrate on-premises and cloud products and services.
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 delivers significant enhancements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
Cisco's wireless VoIP phones are hardened wireless handsets designed for workers who are mobile within campus, hospitality, health-care or other environments where IT management requires portable phones that offer more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Successful integration of Cisco's wireless IP phones usually demands that you configure and optimize many components of your Wi-Fi infrastructure such as access points, switches, wireless LAN controllers, and management software. Progent's certified experts can provide remote and onsite support to help your organization create and administer a Cisco wireless IP phone solution by delivering integration services that range from debugging the set up of an IP phone or access point to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.
Immediate Microsoft Server Virtualization Engineer
Progentís Technical Response Center provides national extended hours remote troubleshooting for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals provide after-hours telephone help and online secure network access to isolate and repair network problems rapidly and economically. The scope of technical expertise available from Progent's staff of nationwide service engineers allows Progent to escalate even the toughest problems to appropriate experts as required. For urgent issues, the TRC endeavors to answer your call for service within one hour.
Exchange Server 2013 includes significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers important new features as well as a redesigned architecture. These enhancements affect vital facets of IT such as manageability, availability, compliance, cost of ownership, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible business benefits of migrating to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and educate your IT staff to maintain your Exchange 2013 environment. Progent also offers affordable online support and management services for Microsoft Exchange 2013.
Progent offers nationwide remote technical support and troubleshooting services for businesses who operate UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows technology. Online technical support offers optimum return for your information technology budget by protecting client productivity and shortening the time charged for network repair services. Sophisticated remote access tools and skilled service specialists and engineers allow Progent to handle most IT problems without wasting time and money by traveling to your site. In the vast majority of situations your network issues can be dealt with over the phone or through a combination of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISA premier security professionals to help with the toughest system issues.
Progent's Microsoft-certified engineers offer affordable remote technical support and programming services to help you to design, deploy, administer, and maintain SharePoint 2010 environments that can feature web sites that can function as portals, extranets, document and media management applications, blogs, data marts, business analytics, enterprise search engines, workflows, and other tools to support and enhance teamwork. Progent can help you combine SharePoint 2010 with MS SQL Server and with other databases and with Microsoft's familiar desktop programs like Excel, Word, Outlook, and Visio. Progent can help your business to upgrade from earlier versions of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.
Progent's certified SQL Server 2019 consultants can assist you to evaluate the business case for upgrading to SQL Server 2019 and can deliver rapid remote or onsite contact with consulting experts in solution planning and integration, software programming, SQL Server management, and cybersecurity.
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Exchange Server 2003 upgrade plan that minimizes network disruption, reduces long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-site upgrades, Progent offers the knowledge and experience to finish your project quickly and affordably. Progent's Exchange 2003 help, troubleshooting, and design offerings include expertise with the configuration of third-party enhancements of Exchange 2003 Server that are best aligned to your business goals.
Progent's expert application designers and programmers can help your company to build customizations to Microsoft Dynamics GP/Great Plains that address the unique requirement of your organization while retaining the advantages of Windows integration and connectivity. Progent can also offer help with a variety of software development tools that can be used to build user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Progent's Microsoft-certified network experts can help you to determine the value of Microsoft Exchange Server 2010 for your company and can assist you to plan and implement a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will provide fast payback by increasing your productivity, cutting the expense of hardware and support, simplifying administration, and consolidating your key communications platforms.
Biggest Microsoft Server Consolidation Network Consulting
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every consultant to each client. The discipline of detailing and archiving support activity results in more efficient support and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Progent's Sun Solaris platform support experts provide small businesses and developers support for managing and supporting Sun Solaris systems that coexist with Microsoft-based networks. Progent offers your business contact with Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of experience provides you with an easy single consulting firm to show you how to create and maintain a secure and reliable cross-platform network and communications infrastructure that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Microsoft Mac Office allows Apple Macintosh users to run the industry's most popular business programs. Progent's Apple-certified Mac consultants can help you set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows platforms so that Mac users can access the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with co-workers who run Windows. Progent's engineers have experience with both Mac and Windows technology and can support networks that combine Mac with Microsoft Windows computers with extensive resource sharing, or networks which intentionally limit collaboration between Mac and Windows users.
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Medium-size companies who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Progent's certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test systems and rollout strategies, optimize your network for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT management, team, create an enterprise-wide security strategy, streamline IT administration, help with application development, and generate and test a DR/BC plan.
Progentís expert software programmers, relational database designers, and project managers can help enterprise clients to carry out development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to seasoned program managers for advanced planning and project co-ordination or Progent can assist customers plug expertise gaps by providing relational database designers and programmers skilled in developing line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist clients to integrate SharePoint with other data sources such as Microsoft SQL and Excel to build data-driven intranets and web portals. Progent also can provide expertise with web development tools and can help businesses to build, expand, repair, or migrate web applications to take advantage of the most current web technology.
The Help Desk Call Center support delivery structure used by Progent's Technical Response Center offers small and midsize organizations an efficient alternative to reliance on freelance service individuals by offering extensive expertise accessible to multiple support teams, optional round-the-clock access to urgent help, fast escalation to appropriate experts for handling even the most difficult problems, service consistency and reliability, quick follow-up overseen by veteran support administrators, a selection of easy-to-use ways for initiating support jobs, and excellent progress visibility made possible by trouble ticket tracking and accessible via a web portal.
Progent provides nationwide urgent phone support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems include a mix of UNIX and Microsoft Windows products. Online network consulting provides optimum return for your information technology dollar by extending client efficiency and shortening the hours charged for computer repair services. Advanced online support technology and experienced service specialists and consultants allow Progent to solve the majority of network problems without wasting time and money by going to your location. In most of cases your IT problems can be dealt with by telephone or via a combination of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA and CISM certified security specialists to assist with the toughest network issues.
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup solution can include a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with similar functionality but which utilizes your existing storage infrastructure. Barracuda Backup protects critical company data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting support services to help you to design, integrate, operate and repair a BDR solution based on Barracuda Backup.
Progent can assist your business to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to SCCM 2012 from a legacy device management solution or assist you to enhance your existing SCCM 2012 ecosystem to support your changing business needs. Also, Progent can assist you to build an infrastructure that extracts the most value from SCCM 2012 by delivering advanced consulting support for associated Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
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Medium-size businesses can enjoy all the benefits of Operations Manager 2007 and have fast availability of Progentís Microsoft and Cisco Premier network support professionals. Thanks to Progent's economically priced network service packages, mid-size organizations can choose a simple co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, automated alerts, comprehensive reporting, Help Desk Call Center, and online troubleshooting. For companies with line-of-business environments who need non-stop networking, Progent offers a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide mid-size business information systems enterprise-class availability, protection and performance.
Progent offers national remote help and consulting services for businesses who operate Apple macOS and OS X environments or whose information systems feature a combination of Mac and Microsoft Windows technology. Progent's consultants offer macOS and OS X clients a variety of services such as desktop support, upgrading to the current edition of macOS from earlier versions of macOS or OS X, plus expertise with Mac applications. Progent can also help you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Online technical support provides maximum leverage for your information technology dollar by extending user efficiency and limiting the time billed for computer repair services. Sophisticated remote support tools and skilled technicians and engineers allow Progent to solve most IT issues without squandering time and expense by going to your location. In most of cases your network issues can be remediated by telephone or via a combination of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE network experts and CISSP premier security specialists to assist you with the most challenging system problems.