Expert Support, Consulting, and Training
IT Professionals Specializing in Business Applications:
Microsoft Customer Relationship Management
Progent's Microsoft and Cisco certified professionals offer clients in San Francisco, , and in cities nationwide a wide array of knowledge covering the basic IT needs shared by typical small and mid-size business environments. Progent's core services include network integration, MS Exchange consulting, IT security consulting and Help Desk outsourcing and support. Progent's Experts Team offers in-depth expertise in strategic application topics. By providing a single source for IT generalists and specialists, Progent can tailor quick, economical and comprehensive network solutions that address the exact needs of your company.
Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:
- Leads and opportunity management
- A complete view of customer history
- Automated incident management
- A searchable knowledgebase
Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.
Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 features a streamlined user interface, more efficient searching, easier report generation, and improved synchronization. Other enhancements over previous versions include:
- Tighter integration with Office Excel data analysis tools
- Support for multiple implementations of CRM on the same server to cut hardware costs
- Better support for multiple languages and international currencies
- SQL Server mirroring support for improved fault tolerance
- Parallel processing and load balancing support for faster performance
Microsoft Dynamics CRM 3.0
Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:
- New marketing automation module: Create sales and marketing campaigns fast
- New service scheduling module: Helps your staff sell more while improving customer service
- Automated incident management
- Easier customization: Tailors to your company's needs quickly
- Improved reporting: Drill into the details fast
How Progent Can Help You with Microsoft CRM
Progent can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft Dynamics CRM, and Progent's Application Experts Team can provide your company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. Progent can provide experts in other sales automation technologies to keep your business competitive. Progent's Microsoft-certified fault tolerant networking engineers can provide a variety of services to maximize Microsoft Dynamics availability. These services include network load balancing support, server clustering consulting, and business continuity planning and disaster recovery.
If you are looking for a Microsoft CRM consulting specialist, call Progent at
Attention IT Experts
If you are a certified specialist with proven ability in any of the technologies supported by the Experts Team, find out about how to team up with Progent by visiting Progent's Experts Group.
An index of content::
SharePoint programming Technology Professional
SharePoint Contract Programming
If you need assistance writing, enhancing, or repairing business aplications for Windows, any version of Linux, or the Web, Progent's team of program developers, relational database architects, and software project managers can make sure you get the job completed on schedule and within budget. Progent's experienced application programmers can provide cost-effective and expert online help for projects as simple as writing VBA scripts for Excel or as challenging as rolling out mission-critical database applications based on SQL Server ,Oracle, or MySQL.
SCCM 2016 and Exchange 2016 Online Help
SCCM 2016 Reporting Network Engineer
System Center Configuration Manager 2016 automates software deployment across multiple sites, streamlines security and compliance settings control, keeps track of network assets, guards against corporate data leakage, provides network health monitoring, allows safe self service, and delivers a single control mechanism for administering multi-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can help you with any facet of planning, installing, using and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid networks.
SQL Integration Companies
SQL Server Replication Technology Professional
SQL Server 2005 offers powerful, standardized tools to computer professionals and network users, reducing the complexity of creating, deploying, managing, and using company information and analytical applications in environments ranging from mobile devices to corporate information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require a network consultant with hands-on experience and wide knowledge in planning and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Engineers Windows and UNIX
MCSE Expert Certified Solaris with Windows Engineer
Progent can assist your business to plan and execute an efficient transition from a UNIX-powered IT system to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity products, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development experts can help you guard your information and minimize productivity disruption by designing an efficient transition strategy that preserves your existing investments in UNIX software and technology. UNIX-to-Windows migration support services available from Progent include analysis of current environment, migration planning and validation, MS Exchange migration support, information and application software transition, and processor and media transition and economization.
Network Security Auditing ISSAP
Security Architecture Specialist
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of thorough examination and extensive work with information security design. ISSAP security experts possess comprehensive understanding of access control mechanisms and methodologies, phone system and network security, cryptography, requirements analysis, BCP and DRP, and physical security. Progent's ISSAP-premier security experts can help your company with all aspects of secure network architecture.
Microsoft SMS Server On-site Support
Systems Management Server 2003 Computer Consultants
Progent's Microsoft-certified experts provide small and mid-size companies enterprise-level consulting support for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's solutions for update and deployment automation. Configuration Manager is Microsoft's new title for the change management platform formerly known as Systems Management Server. Configuration Manager 2007 provides a variety of new features to Systems Management Server 2003 such as comprehensive automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and device driver management. Progent's Microsoft certified consulting professionals can help you use SMS 2003 or Configuration Manager 2007 effectively for automated operating system and application deployment, security patch administration, software tracking, and licensing compliance. Progent's consultants can also assist your company to move smoothly from Systems Management Server 2003 to Configuration Manager 2007.
SCCM Intune Integration Support and Help
SCCM Device Management Outsourcing
System Center Configuration Manager automates application and device deployment and updating, streamlines compliance settings management, keeps track of network assets, guards against company data leakage, performs health reporting, enables safe self service, and delivers a common point of control for managing multi-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can help your organization with any facet of designing, installing, using and troubleshooting a SCCM solution for local, cloud, or hybrid networks.
Windows 7 Security Remote Technical Support
24/7 Microsoft Windows 7 Technology Professional
Progent's Microsoft certified engineers can provide remote and onsite consulting services to assist you to manage, maintain, and repair computers powered by Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, disaster recovery, remote access, smartphone and tablet management, wireless configuration, and remote network monitoring and alerts.
Software patch management services Services
VoIP phones patch management Professional
Progent's managed services for software/firmware update management offer organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, peripherals {like printers and scanners, network appliances like switches and Wi-Fi APs, and IoT devices like alarms and robotics.
