Expert Support, Consulting, and Training
IT Professionals Specializing in Business Software:
Microsoft Customer Relationship Management
Progent's Microsoft and Cisco authorized consultants offer businesses in the, San Jose, and in cities across the United States a wide range of knowledge covering the basic information technology requirements shared by most small business environments. Progent's core consulting areas include network support, Microsoft Exchange consulting, system security support and Help Desk outsourcing and support. Progent's Experts Group offers in-depth expertise in strategic application topics. By providing a single source for information technology generalists and experts, Progent can tailor speedy, affordable and thorough IT solutions that fit the special needs of your business.
Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:
- Leads and opportunity management
- A complete view of customer history
- Automated incident management
- A searchable knowledgebase
Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.
Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 features a streamlined user interface, more efficient searching, easier report generation, and improved synchronization. Other enhancements over previous versions include:
- Tighter integration with Office Excel data analysis tools
- Support for multiple implementations of CRM on the same server to cut hardware costs
- Better support for multiple languages and international currencies
- SQL Server mirroring support for improved fault tolerance
- Parallel processing and load balancing support for faster performance
Microsoft Dynamics CRM 3.0
Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:
- New marketing automation module: Create sales and marketing campaigns fast
- New service scheduling module: Helps your staff sell more while improving customer service
- Automated incident management
- Easier customization: Tailors to your company's needs quickly
- Improved reporting: Drill into the details fast
How Progent Can Help You with Microsoft CRM
Progent can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft Dynamics CRM, and Progent's Application Experts Team can provide your company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. Progent can provide experts in other sales automation technologies to keep your business competitive. Progent's Microsoft-certified fault tolerant networking engineers can provide a variety of services to maximize Microsoft Dynamics availability. These services include network load balancing support, server clustering consulting, and business continuity planning and disaster recovery.
If you are looking for a Microsoft CRM consulting specialist, call Progent at
Attention Application Specialists
If you are a skilled specialist with demonstrated ability in one or more of the applications practiced by the Experts Group, ask about how to join Progent by going to Progent's Experts Group.
An index of content::
Services 64-bit Computing
64-bit Migration Consultant Services
Progent's Microsoft-certified engineers can help you design, document, carry out, manage, and troubleshoot a system-wide move to 64-bit server and desktop OS software and business applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the key 32-bit programs that you want to retain as well as the latest 64-bit editions of software you wish to run.
After Hours Onsite Technical Support Office 365 Exchange Online and on-premises Exchange
Online Support Services Office 365 Gmail migration
Progent can assist your business to evaluate the wealth of subscription options offered with Office 365 and configure your information network with Office 365 so you derive top business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and manage hybrid networks that transparently combine on-premises and cloud resources.
Juniper NetScreen 5400 Firewall Network Security Testing
Technology Consulting Juniper NetScreen 5200 Firewall
Progent's Juniper Networks-certified NetScreen consultants can help you to install and integrate NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to the latest Juniper products, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology environments.
Troubleshooting 64-bit Upgrade
64-bit Migration Specialists
Progent’s Microsoft-premier consultants can assist your organization to enhance your workstations from 32 to 64 bits. Progent can help your company to understand the risks and benefits of upgrading to 64-bit desktop computing, plan an efficient migration process that reduces operational interruptions, and deliver economical, expert remote support to assist your company to install 64-bit desktop software and application software on your current computers.
MS Certified Google Cloud Anthos Services
Consultancy Google Cloud Access Management
Progent offers affordable online and on-premises support to assist organizations of any size to move all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and equipment expense and allow access to Google's cutting edge machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, architectural design and review, testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.
F5 Networks 3-DNS Online Troubleshooting
Computer Consulting Microsoft Windows Server 2003 Network Load Balancing Manager
Progent offers fault tolerant load balancing support that addresses network load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery products such as F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.
Knowledge Transfer Engineer
Information Transfer Network Consulting
Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
Consultant Citrix Xen Hypervisor
Professionals XenServer Virtualization
Progent's Citrix-certified engineers can help you to evaluate the business advantages of XenServer as well as additional Citrix products, and can assist you to design, test, implement, troubleshoot, and support a XenServer solution. Progent can also assess your existing Citrix technology deployment and help you to enhance consolidation, performance, security and compliance, availability, and disaster recovery.
Remote and Mobile Email Access Troubleshoot
Emergency EMail Virus Small Business Computer Consulting Company
Progent's Microsoft-certified experts have two decades of experience providing e-mail and integrated email/telephony solutions for companies. Progent offers economical Microsoft Exchange Server support services to enhance email security and virus defense, achieve fault tolerant email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange help and support offerings can assist you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Email software such as Microsoft Exchange 5.5 to Exchange Server 2010.
Network Engineer Windows Server 2019 Storage Replica
Windows Server 2019 Storage Spaces Direct On-site Technical Support
Progent's certified Windows Server 2019 consultants can assist your organization to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 delivers major improvements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.
