Expert Support, Consulting, and Training
IT Professionals Specializing in Business Software:
Microsoft CRM
Progent's Microsoft and Cisco certified professionals provide customers in the, Silicon Valley, and in cities across the United States a broad range of expertise concerning the fundamental IT needs shared by most small and mid-size business networks. Progent's primary services include network integration, MS Exchange consulting, network security consulting and Help Desk outsourcing and staffing. Progent's Application Experts Team offers deep knowledge of strategic application areas. By offering a one-stop source for IT generalists and experts, Progent can tailor quick, cost-effective and complete network solutions that align with the unique requirements of your organization.
Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:
- Leads and opportunity management
- A complete view of customer history
- Automated incident management
- A searchable knowledgebase
Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.
Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 features a streamlined user interface, more efficient searching, easier report generation, and improved synchronization. Other enhancements over previous versions include:
- Tighter integration with Office Excel data analysis tools
- Support for multiple implementations of CRM on the same server to cut hardware costs
- Better support for multiple languages and international currencies
- SQL Server mirroring support for improved fault tolerance
- Parallel processing and load balancing support for faster performance
Microsoft Dynamics CRM 3.0
Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:
- New marketing automation module: Create sales and marketing campaigns fast
- New service scheduling module: Helps your staff sell more while improving customer service
- Automated incident management
- Easier customization: Tailors to your company's needs quickly
- Improved reporting: Drill into the details fast
How Progent Can Help You with Microsoft CRM
Progent can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft Dynamics CRM, and Progent's Application Experts Team can provide your company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. Progent can provide experts in other sales automation technologies to keep your business competitive. Progent's Microsoft-certified fault tolerant networking engineers can provide a variety of services to maximize Microsoft Dynamics availability. These services include network load balancing support, server clustering consulting, and business continuity planning and disaster recovery.
If you are looking for a Microsoft CRM consulting specialist, call Progent at
Attention Application Specialists
If you are a certified specialist with proven expertise in one or more of the technologies supported by Progent's Experts Team, find out about how to collaborate with Progent by going to Join the Experts Group.
An index of content::
Support Outsourcing Comprehensive Event Management
Comprehensive Event Management Consultant
Small to middle size businesses can now get all the advantages of Microsoft Operations Manager and also have quick access to Progent's Microsoft and Cisco certified IT consulting professionals. With Progent's affordably priced network support packages, mid-size organizations can select a simple co-sourcing service program based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide small and midsize company information systems world-class reliability, security and performance.
Videoconferencing Consultant
Polycom Video Conferencing Consultancy
Progent offers the expertise of a senior specialist with extensive experience configuring, managing, and upgrading telepresence systems from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your internal IT management group, your Internet Service Provider, and your video conferencing platform supplier to help your company increase the strategic value of your telepresence solution.
Remote Consulting MRTG
MRTG Network Consultant
Network monitoring ordinarily consists of observing a system's resource usage to help identify data traffic bottlenecks or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring utilities that run under Linux or UNIX and can be deployed to monitor multi-OS networks where UNIX and Windows coexist. Progent's system integration engineers can help you use both these programs to tune and troubleshoot your network. Progent's Linux consulting professionals offer small businesses and programmers assistance with managing and servicing UNIX and Linux networks that work with Microsoft-based technology.
Microsoft Exchange Remote Troubleshooting
24-Hour Specialists Exchange 2007 Server
Progent's Microsoft certified support team can help you define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange 2007 Server easy to manage. For complex multi-server or multi-location upgrades, Progent offers the experience to complete your project rapidly and affordably. Progent's Exchange Server 2007 help, repair, and design offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 that are best aligned to your business goals.
Information Technology Consulting Microsoft Dynamics Business Central
Microsoft Dynamics NAV Technical Support
In addition to providing access to Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, migration assistance, and one-on-one or group online training classes customized to address your specific needs. Progent's experts also can show you how to build and maintain a secure, robust network infrastructure to run your ERP, MRP and accounting solutions.
Emergency IP phones Computer Consultants
8800 Series IP Phone Network Consultants
Progent's Cisco certified networking consultants offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Microsoft 365 AD Connect IT Consultants
MCSE Expert Certified Outlook autodiscover Engineer
Microsoft supports seamless hybrid networks that integrate Microsoft 365 and on-premises Exchange systems. This allows you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you through challenging technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is completed on schedule and on budget.
Flexential Tampa Colocation Center Consultant Services
Flexential Tampa Internet Data Center Specialist
Progent makes use of the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent maintains a team of network experts located in the Tampa area, and Progent also offers remote support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recover planning experts. Progent can also assist you to design and carry out a move to the Flexential data center by providing services like designing system architecture, recommending hardware components, system setup and testing, troubleshooting, setting up remote management, and training your network staff.
Microsoft Windows 7 Evaluation Engineer
Microsoft Windows 7 Evaluation Troubleshooting
Progent's certified engineers can assist your company to evaluate
Microsoft Windows Server 2016 Clustering Help and Support
Emergency Windows Server 2016 Hybrid Solutions Remote Technical Support
Progent's certified IT consultants can provide Windows Server 2016 integration consulting to help businesses of all sizes to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.
Windows Server 2008 BranchCache Consulting Services
Windows 2008 R2 Technology Consulting Services
Progent's certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your company, develop test programs and migration strategies, install Windows Server 2008 with your network infrastructure and workload, train your IT personnel how to run enhanced management tools, and deliver continuing consulting and support via budget-friendly options including Help Desk Call Center service and online technical assistance.
Ryuk ransomware protection Services
Consult ransomware removal and file restore
Progent's ransomware consultants can help you to assess your ransomware defenses, remotely monitor and guard your IT environment, assist with settlement negotiations with a hacker, and rebuild a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
24-7 Penetration Testing Security Contractors
Cybersecurity Penetration Testing Cybersecurity Group
Stealth intrusion testing is an important part of any comprehensive IT system security plan. Progent's security professionals can perform extensive intrusion tests without the knowledge of your company's internal network support resources. Unannounced penetration checking uncovers whether existing security monitoring systems such as intrusion detection warnings and event history analysis are properly configured and actively observed. Progent can implement continuous automatic penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and unsound IT product defaults can be chained together by hackers into the multi-front attacks common to the latest versions of ransomware.
Emergency Application Consultants Microsoft Dynamics GP
Dynamics GP Web Services Professionals
Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create specialized mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can show you how to design reports that allow you to analyze your business more thoroughly, turning uncooked information into valuable understanding of your business.
Enterprise hybrid cloud integration Engineers
Hybrid cloud integration Consultant Services
Progent offers expert online consulting support to help businesses connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your IT team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Internet Security and Acceleration Server Remote Technical Support
Microsoft Firewall Consultant
Progent's Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your business system from attack by external and internal threats. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as HTTP, which allows these security platforms to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through experienced design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft engineers can assist you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.
