Progent's Application Experts Team
IT Consultants with Expertise in Business Applications:
Microsoft Customer Relationship Management
Progent's Microsoft and Cisco certified consultants offer clients in San Francisco, , and in cities throughout the U.S a broad range of knowledge concerning the basic information technology needs shared by most small business networks. Progent's primary consulting areas include network support, MS Exchange help, network security support and HelpDesk outsourcing and staffing. Progent's Application Experts Group offers deep expertise in key application topics. By offering a one-stop source for IT generalists and specialists, Progent is able to deliver quick, affordable and comprehensive network solutions that align with the particular requirements of your business.
Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:
- Leads and opportunity management
- A complete view of customer history
- Automated incident management
- A searchable knowledgebase
Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.
Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 features a streamlined user interface, more efficient searching, easier report generation, and improved synchronization. Other enhancements over previous versions include:
- Tighter integration with Office Excel data analysis tools
- Support for multiple implementations of CRM on the same server to cut hardware costs
- Better support for multiple languages and international currencies
- SQL Server mirroring support for improved fault tolerance
- Parallel processing and load balancing support for faster performance
Microsoft Dynamics CRM 3.0
Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:
- New marketing automation module: Create sales and marketing campaigns fast
- New service scheduling module: Helps your staff sell more while improving customer service
- Automated incident management
- Easier customization: Tailors to your company's needs quickly
- Improved reporting: Drill into the details fast
How Progent Can Help You with Microsoft CRM
Progent can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft Dynamics CRM, and Progent's Application Experts Team can provide your company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. Progent can provide experts in other sales automation technologies to keep your business competitive. Progent's Microsoft-certified fault tolerant networking engineers can provide a variety of services to maximize Microsoft Dynamics availability. These services include network load balancing support, server clustering consulting, and business continuity planning and disaster recovery.
If you are looking for a Microsoft CRM consulting specialist, call Progent at
Attention IT Experts
If you are a skilled consultant with proven expertise in one or more of the areas promoted by the Experts Team, find out about how to team up with Progent by going to Progent's Experts Team.
An index of content::
Microsoft Certified Expert Live Communications Server IT Consulting
Microsoft LCS Server Engineers
MS Communications Server delivers IM and presence as part of an extensible, world-class solution featuring enhanced protection, transparent integration with popular Microsoft products, an extendable, standards-based development environment, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and improved operational efficiencies, enhanced worker productivity, and better IP security with this simple-to-manage, highly available solution. Effective deployments of Microsoft Office Communications Server call for extensive planning and thought prior to installation. Progent's Microsoft-authorized consultants can provide the skill necessary to deliver all the advantages of Microsoft Office Communications Server across your whole organization.
Multi-factor Authentication Network Consultants
Top Identity Authentication Engineer
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices.
Microsoft and Cisco Certified Expert Remote Technical Support Network Load Balance
Fault Tolerant Inter-Office Connection IT Consulting
Progent's high availability network experts provide non-stop computing consulting, disaster recovery services, system load balancing, 24x7 interoffice connectivity, fault-tolerant Internet architecture design, fault-tolerant data center support, and other high-availability networking consulting to show your company configure a 24x7 network for mission-critical applications. Progent possesses the knowledge and experience to develop affordable, fault-tolerant systems by deploying the evolving suite of Microsoft Windows Cluster servers including Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-site network with a completely mirrored Internet interface and efficient system load balancing.
Microsoft System Center Operations Manager Network Consulting
System Center Operations Manager Troubleshooting
Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, enhancing and repairing Microsoft SCOM environments and offer companies of any size advanced online or onsite consulting support for SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also help you to install and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite technical support to help you to fix serious problems uncovered by System Center 2012 Operations Manager.
Florida Install
Virginia IT Consultant
If your company does not need urgent remote support but you think you will need technical services with your network soon, you can save time and money and guarantee that the right IT skill will be available when you want it by contacting a Progent sales agent and registering as a client. For more information, call 800-993-9400 or send email to information@progent.com.
ProSight Data Protection Services ECHO Consultant Services
BDR and Business Continuity Solutions Support
ProSight ECHO Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for cloud backup/disaster recovery. ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data.
Technical Support Shared Service Desk Economics
Virtual Service Desk Cost Savings Consulting Services
Progent's Helpdesk management and co-management services enable organizations to cut costs, increase output, and adapt immediately to sudden changes in economic environments.
Juniper SSL VPN Firewall Setup
Security Audit Services Juniper SA2500 SSL VPN
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
MS Hyper-V Virtual Server Online Support
Microsoft Certified Expert Hyper-V 3.0 Virtual Support Outsourcing
Progent's network consultants can assist you to evaluate the possible advantages of Hyper-V-powered server virtualization for your business, conduct test installations to verify Hyper-V's compatibility with your line-of-business software, assess your network and server infrastructure for optimal performance with virtual server technology, help you in migrating to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your network management staff to track and manage Hyper-V, provide expert consulting support for enhancing the protection of your virtual servers, design and test business continuity procedures that maximize network uptime, and provide continuing consulting and technical support including low-cost online repair and comprehensive Help Desk outsourcing.
Services Windows Server 2003
Windows Server 2003 Professionals
Progent's certified Windows 2003 Server engineers can provide computer support and expert consulting for the entire family of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 migration, configuration, update, and support offerings include network design, deployment, project management, in-person and off-site network support and repair, Call Center outsourcing, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.
Contract Programming FRx Reports
Microsoft Access Development Firm
Progent can provide remote and onsite expertise to help your organization with any aspect of BI reporting from debugging or modernizing reports to planning and deploying an advanced BI solution. Progent's management reporting consultants can help you to support your existing BI system, assist you to upgrade reports and databases from a discontinued reporting product to a modern one, and provide custom remote training tailored to your individual requirements. Progent's business reporting consultants can provide experience in the leading BI reporting platforms such as the SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, and Report Builder.
SQL Server 2019 Computer Consultant
SQL Server 2019 SSAS Online Troubleshooting
Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to assess the advantages for upgrading to SQL Server 2019 and can provide fast remote or onsite contact with consulting experts in system design and integration, application programming, SQL Server management, and network security.
Nagios Consultant Services
Consultant MRTG
Nagios and MRTG are powerful, Open Source monitoring utilities that run on Linux and can be used to monitor UNIX networks, MS Windows networks, or mixed-OS situations in which the Linux OS and Microsoft Windows run side by side. The Nagios monitor lets system managers to monitor system services including SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring engineers can assist you to utilize both these utilities to tune and troubleshoot your system.
24/7 PEN Testing Firewall Setup
Cybersecurity Pen Testing Protect
Stealth penetration testing is a key part of any overall IT system security plan. Progent's security professionals can run thorough intrusion tests without the knowledge of your company's internal network support resources. Stealth penetration testing shows whether current security monitoring systems such as intrusion detection warnings and event history monitoring are correctly set up and actively monitored. Progent can implement continuous autonomous penetration testing to map your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and dangerous IT product defaults can be combined by threat actors into the multi-front attacks common to the latest variants of ransomware.
24/7 Microsoft SBS 2003 Computer Consulting
Microsoft SBS 2008 Configuration
Microsoft Small Business Server is a low-cost suite of essential servers that provides the basis for a feature-rich but easy-to-manage information. The technical demands of the Microsoft .NET products included with Small Business Server calls for a network consultant with hands-on background designing and building seamless, end-to-end business technology solutions. Progent's Small Business Server consultants have an average of over a decade of background integrating business networks founded on Microsoft technology. This experience assures you results in installing, administering, and repairing network solutions that incorporate the Microsoft SBS Server package of servers and applications.
Small Business Small Office Network Consulting Services
Small Business Network Support Group
Progent is a pioneer in affordably delivering enterprise-class IT help to small companies. Progent's success in handling the IT support requirements of the chronically underserved small business market is the combined result of key technical and process breakthroughs that have eliminated a great deal of the traditional expenses out of administering IT support, added unprecedented professional expertise into the support mechanism, and significantly streamlined the repair cycle.
Microsoft Expert ISA 2000 Server Technical Support Services
Microsoft Firewall Consultant Services
Progent's certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with multiple sites, mobile users, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to help your small business in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your information protection needs without overly restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.
