Progent's Application Experts Team
IT Professionals with Expertise in Business Software:
Microsoft Dynamics CRM
Progent's Microsoft and Cisco authorized professionals offer businesses in San Francisco, Silicon Valley, and in cities throughout the U.S a wide array of expertise concerning the fundamental IT requirements shared by typical small business environments. Progent's core consulting areas include network integration, Microsoft Exchange consulting, network security support and HelpDesk consulting and support. Progent's Experts Team offers in-depth expertise in strategic application topics. By providing a single source for information technology generalists and specialists, Progent can tailor fast, economical and thorough network solutions that address the unique requirements of your business.
Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:
- Leads and opportunity management
- A complete view of customer history
- Automated incident management
- A searchable knowledgebase
Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.
Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 features a streamlined user interface, more efficient searching, easier report generation, and improved synchronization. Other enhancements over previous versions include:
- Tighter integration with Office Excel data analysis tools
- Support for multiple implementations of CRM on the same server to cut hardware costs
- Better support for multiple languages and international currencies
- SQL Server mirroring support for improved fault tolerance
- Parallel processing and load balancing support for faster performance
Microsoft Dynamics CRM 3.0
Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:
- New marketing automation module: Create sales and marketing campaigns fast
- New service scheduling module: Helps your staff sell more while improving customer service
- Automated incident management
- Easier customization: Tailors to your company's needs quickly
- Improved reporting: Drill into the details fast
How Progent Can Help You with Microsoft CRM
Progent can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft Dynamics CRM, and Progent's Application Experts Team can provide your company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. Progent can provide experts in other sales automation technologies to keep your business competitive. Progent's Microsoft-certified fault tolerant networking engineers can provide a variety of services to maximize Microsoft Dynamics availability. These services include network load balancing support, server clustering consulting, and business continuity planning and disaster recovery.
If you are looking for a Microsoft CRM consulting specialist, call Progent at
Attention Application Specialists
If you are a skilled professional with proven expertise in any of the areas practiced by the Experts Group, ask about how to team up with Progent by visiting Progent's Experts Group.
An index of content::
Comcast Business Class Cable Internet Professional
Internet Carrier Selection Professional
Progent offers access to the cost-effective services of online Internet connectivity consultants to assist your company to evaluate or enhance your Internet services so your Internet access solution meets your business needs. Support services provided by Progent include evaluation of your existing bandwidth use, vendor and plan analysis and ordering, network provisioning, and managing a smooth move to a different carrier and/or service plan. Provisioning can include optimizing current routers and switches and configuring additional ones, setting up firewalls, and upgrading dependable Border Gateway Protocol configurations.
Remote Access Computer Consultants
Cisco RADIUS Security Network Consultant
Cisco's network security and offsite connection technology for small businesses represent a comprehensive range of manageable security solutions to help protect your wired and wireless network infrastructure. Cisco's VPN product family includes switches, firewalls, intrusion detection systems and VPN appliances. Progent's expert staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and CCNP certifications who can help your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that align most closely with your business goals.
IT Technical Support Company Microsoft Office
Microsoft Office XP Network Consulting Experts
Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular business hours. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be forced to permit simple problems to fester. .
Lync Server 2013 and Cisco Unified Communications Professionals
Microsoft Lync Server Instant Messaging Onsite Technical Support
Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of any size to build a manageable and secure communications environment that permits the modern BYOD computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing, and both IP-based and PSTN calling enabled for a broad range of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can help you to evaluate the business benefits of Lync 2013, design an in-house, cloud-based (with Lync Online) or hybrid model appropriate for your present and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and provide live online and onsite training to your IT team and users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Microsoft 365 apps such as Outlook and PowerPoint.
Nation Wide Support Small Office IT Consultant
West Virginia Computer Network Specialist
Progent's Technical Response Center provides national extended hours remote support for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours telephone support and remote direct network access to troubleshoot and repair network problems quickly and economically. The scope of IT expertise represented by Progent's team of country-wide support professionals allows Progent to escalate even the toughest problems to qualified specialists as required. For critical issues, the TRC endeavors to respond to your call for service within one hour.
Cisco Firepower integration Engineer
Cisco Firepower NGFW Firewalls Remote Troubleshooting
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer unified control of advanced cybersecurity capabilities such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's cloud-based services to build and centrally control network environments that include local offices, data centers, and cloud resources.
Cisco Virtual Private Network Integration Support
CCNP Expert Certified Cisco RADIUS Security Engineer
Cisco's security and offsite access technology for small organizations represent a complete range of easy-to-administer security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and CCNP qualifications who are able to help your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that align best with your company objectives.
