Progent's Application Experts Team
IT Consultants with Expertise in Business Applications:
Microsoft Customer Relationship Management
Progent's Microsoft and Cisco certified consultants provide businesses in San Francisco, , and in cities nationwide a wide range of expertise covering the basic IT requirements shared by most small and mid-size business environments. Progent's primary services include network support, MS Exchange consulting, system security support and HelpDesk consulting and support. Progent's Experts Team offers in-depth knowledge of strategic application topics. By offering a single source for IT generalists and experts, Progent can tailor fast, affordable and complete IT solutions that fit the specific needs of your company.
Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:
- Leads and opportunity management
- A complete view of customer history
- Automated incident management
- A searchable knowledgebase
Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.
Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 features a streamlined user interface, more efficient searching, easier report generation, and improved synchronization. Other enhancements over previous versions include:
- Tighter integration with Office Excel data analysis tools
- Support for multiple implementations of CRM on the same server to cut hardware costs
- Better support for multiple languages and international currencies
- SQL Server mirroring support for improved fault tolerance
- Parallel processing and load balancing support for faster performance
Microsoft Dynamics CRM 3.0
Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:
- New marketing automation module: Create sales and marketing campaigns fast
- New service scheduling module: Helps your staff sell more while improving customer service
- Automated incident management
- Easier customization: Tailors to your company's needs quickly
- Improved reporting: Drill into the details fast
How Progent Can Help You with Microsoft CRM
Progent can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft Dynamics CRM, and Progent's Application Experts Team can provide your company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. Progent can provide experts in other sales automation technologies to keep your business competitive. Progent's Microsoft-certified fault tolerant networking engineers can provide a variety of services to maximize Microsoft Dynamics availability. These services include network load balancing support, server clustering consulting, and business continuity planning and disaster recovery.
If you are looking for a Microsoft CRM consulting specialist, call Progent at
Calling Application Experts
If you are a skilled professional with demonstrated expertise in one or more of the technologies supported by Progent's Experts Team, ask about how to join Progent by going to Join the Experts Group.
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Service Provider New Mexico
On-site Support Phone Support
If your business does not require urgent remote support but you think you will require technical services with your network soon, you can conserve time and expenses and guarantee that the appropriate expertise will be available when you need it by contacting a Progent sales specialist and registering as a client. For details, phone 800-993-9400 or email information@progent.com.
Juniper SSL VPN Router Cybersecurity Companies
Juniper SA700 SSL VPN Security Company
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Microsoft Project My Sites Professionals
Project Online Engineer
Progent's Microsoft-certified consultants offer in-depth support in implementing, managing and debugging all versions of Project, Microsoft Project Server, and Microsoft Project Online and can provide a wide variety of cost-effective online support services based on proven best practices to help organizations of all sizes to get all the advantages of this leading project management solution. Services offered by Progent include system planning, installation and upgrades, setting up safe collaboration among local and offsite users, network infrastructure optimization, and customized online training classes.
Remote Technical Support Microsoft Operations Manager
Professionals Microsoft System Center Operations Manager
Mid-sized businesses can derive all the benefits of Operations Manager and have quick availability of Progent's Microsoft and Cisco Premier network consulting professionals. With Progent's economically priced IT support programs, medium-size organizations can select a basic co-sourcing service program built around System Center Operations Manager with network monitoring, automated alerts, comprehensive system analysis, Help Desk support, and online service. For businesses with line-of-business applications who need zero-downtime networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to provide mid-size company information systems enterprise-class reliability, security and performance.
24/7 802.11ax wireless controller Integration Support
5520 wireless controller Consulting
Cisco's Catalyst wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of wireless access points, tuning wireless performance by reducing the effect of radio frequency congestion, improving wireless uptime with fast auto-failover, and strengthening data security by identifying cyber threats and filtering network traffic based on user type and location. Progent can help you to configure Cisco Wi-Fi controllers to manage and monitor wireless networks of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest wireless controller technology.
Support Services Firepower
ASA Firewalls Support Services
Progent's Cisco-certified CCIE network engineers can help your company to maintain your legacy PIX 500 or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, optimize, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services
