Expert Support, Consulting, and Training
IT Professionals Specializing in Business Software:
Microsoft Dynamics CRM
Progent's Microsoft and Cisco authorized professionals offer customers in the, San Jose, and in cities nationwide a wide array of expertise covering the basic information technology needs shared by most small and mid-size business environments. Progent's primary consulting areas include network integration, Microsoft Exchange help, IT security consulting and Help Desk consulting and staffing. Progent's Experts Team offers deep knowledge of specific application areas. By offering a one-stop resource for information technology generalists and specialists, Progent can deliver fast, economical and complete network solutions that fit the special needs of your business.
Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:
- Leads and opportunity management
- A complete view of customer history
- Automated incident management
- A searchable knowledgebase
Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.
Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 features a streamlined user interface, more efficient searching, easier report generation, and improved synchronization. Other enhancements over previous versions include:
- Tighter integration with Office Excel data analysis tools
- Support for multiple implementations of CRM on the same server to cut hardware costs
- Better support for multiple languages and international currencies
- SQL Server mirroring support for improved fault tolerance
- Parallel processing and load balancing support for faster performance
Microsoft Dynamics CRM 3.0
Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:
- New marketing automation module: Create sales and marketing campaigns fast
- New service scheduling module: Helps your staff sell more while improving customer service
- Automated incident management
- Easier customization: Tailors to your company's needs quickly
- Improved reporting: Drill into the details fast
How Progent Can Help You with Microsoft CRM
Progent can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft Dynamics CRM, and Progent's Application Experts Team can provide your company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. Progent can provide experts in other sales automation technologies to keep your business competitive. Progent's Microsoft-certified fault tolerant networking engineers can provide a variety of services to maximize Microsoft Dynamics availability. These services include network load balancing support, server clustering consulting, and business continuity planning and disaster recovery.
If you are looking for a Microsoft CRM consulting specialist, call Progent at
Attention IT Experts
If you are a skilled consultant with proven ability in one or more of the technologies supported by Progent's Experts Group, ask about how to join Progent by going to Join the Experts Group.
An index of content::
Top Windows Server 2008 Hyper-VI Online Support
Windows Server 2008 R2 Online Support
Microsoft Windows Server 2008 R2 features outstanding levels of performance, security, fault tolerance, expandability, and flexibility that accelerate output of local, remote, and mobile users. Progent's Microsoft-certified professionals can deliver affordable online consulting, technical support, and training services to help you to plan, execute, and manage Windows Server 2008 R2 to add significant business value to your network.
24x7x365 Specialists NetApp MetroCluster
NetApp MetroCluster Design Engineer
Progent can provide enterprise clients the services of a NetApp-certified consultant for online or onsite expertise for NetApp's complete portfolio of SAN products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to take care of issues with NetApp SAN storage deployments efficiently based on best practices.
Service Database Support and Help
Service Reporting Network Consultant
Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports transmitted by each staff member to each customer. The discipline of detailing and archiving service activity allows more efficient support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Ransomware Recovery Consultant
Network Management Outsourcing Specialist
Progent's ProSight portfolio of managed services are designed to provide businesses who have small internal IT support teams with affordable help from world-class management tools and technical experts. Advantages of Progent's ProSight line of managed services include predictable IT management costs, smart automation of common management tasks, continual adoption of new technology, smooth transition from legacy technology to modern solutions, improved alignment of computer technology with strategic goals, access to veteran network consultants, and allowing management to concentrate on business instead of fast-evolving information technology.
Microsoft SQL Server Security Consultants
Microsoft Expert SQL Server 2008 Upgrade Help
SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast development of cutting-edge enterprise-class applications that can give your company a critical competitive edge. SQL Server features built-in support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.
Les Kent has a 35-year history of successful network integration, executive administration, marketing, and operations. He has demonstrated a talent for creating elegant IT solutions during his time as as a system designer, application developer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and major corporations.
CIO IT Consultant
CIO Technology Consulting Services
Progent can provide small businesses with an IT management expert who can function as a part-time CIO. This part-time CIO can provide strategic direction to help you integrate sensible IT products to enhance business processes so they align better with your corporate goals. Your business can develop and implement a well thought out IT strategy without incurring the cost of a full-time Chief Information Officer.
Maze ransomware recovery Services
Ryuk ransomware recovery Consultancy
Progent's experienced ransomware recovery experts can assist you to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Jabber and SIP trunk Technical Consultant
Jabber and Exchange Online Troubleshooting
Progent's Cisco Jabber consultants offer online or on-premises support to assist organizations of any size to design, deploy, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for all the technologies that make up building an end-to-end Cisco Jabber solution including Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration solution.
Microsoft SQL Server 2008 Technology Consulting
MS SQL Server 2008 Help and Support
Progent's Microsoft-Certified SQL consultants can provide an array of support services to assist small businesses to plan, install, manage, and troubleshoot SQL Server 2008 systems in order to realize the optimum competitive advantage from this advanced relational database platform. In addition, Progent can provide assistance with system infrastructure, enterprise-wide protection, and custom software development to optimize the strategic advantage of your SQL Server investment.
Network Consultants Microsoft Configuration Manager
SCCM Endpoint Protection Professionals
System Center Configuration Manager automates software provisioning at scale, centralizes security and compliance settings control, keeps track of network resources, protects against company data leakage, performs network health reporting, allows secure self service, and delivers a common point of control for managing multi-operating system ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration experts can assist businesses of any size with any aspect of designing, implementing, using and repairing a SCCM deployment for on-premises, cloud, or hybrid networks.
ProSight Virtual Machine Security Consultants
ProSight Enhanced Security Protection Consultancy
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware.
Dynamics GP Great Plains Accounting Online Support
Dynamics GP Power BI IT Consultant
Progent’s Microsoft certified consultants offer a range of consulting services for Dynamics GP. Dynamics GP is a Microsoft accounting platform and corporate management solution based, like all Microsoft financial solutions, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft financial products in the Microsoft Dynamics GP family, offers an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP/Great Plains is simple to deploy and configure, and with its modular approach you can purchase only the functions you currently require, with the ability to add users and increase capabilities when necessary. Progent’s Dynamics GP/Great Plains Software consulting engineers can help you deploy, customize and administer Dynamics GP/Great Plains 2010 as well as older versions of Dynamics GP/Great Plains.
After Hours Exchange Server Migration Consulting Services
Consultant Exchange Server 2010 Upgrade
Progent's Microsoft and Cisco-certified network engineers can help your organization to determine the value of Exchange Server 2010 for your company and can assist you to design and carry out a smooth upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will provide quick ROI by improving your workers' efficiency, lowering the expense of hardware and support, streamlining administration, and integrating your vital communications platforms.
Project Pilots Professionals
Project Implementation Consulting Services
For advanced project management support, Progent offers the services of senior information technology experts with decades of experience in technology management, application development, and process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management skills to assist enterprise clients adhere to leading practices to make sure development or deployment projects are successfully completed on time and on budget.
