Microsoft Dynamics Customer Relationship Management helps small companies nurture positive client interactions. Integrated Sales and Customer Service components enable employees to share information to help improve sales success and offer consistent, effective customer service. Progent can set up the optimal server and communications environment, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can help you integrate Microsoft CRM with your sales or customer service data.


Additional Topics of Interest

Server and Desktop Monitoring and Reporting Support and Setup
Technical Consultant in San Jose Silicon Valley

ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they can impact productivity.

Consulting Team for Progent Startup Businesses
Progent Small Offices Network Engineer Corpus Christi

Les Kent has a 35-year track record of effective network integration, business administration, sales, and operations. He has shown a talent for creating elegant information technology solutions in his roles as as a system architect, software developer, project manager, implementation expert, and problem solver for small businesses, new ventures, and global corporations.

Lync Server 2013 topology Consultant Services
Lync Server 2013 high availability Consultant in Idaho

Microsoft Lync 2013, now called Skype for Business, enables organizations of any size to create a manageable and protected communications environment that supports the modern Bring-Your-Own-Device computing style with instant messaging (IM), presence, web conferencing with application sharing and whiteboard, and both IP-based and PSTN calling across a broad assortment of desktop and handheld endpoints. Progent's certified Lync Server 2013 consultants and system integrators can assist you to assess the advantages of Lync 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or mixed topology suitable for your present and future plans, implement Lync Server 2013 so as to speed up your ROI, and provide live online and on-premises training to your management team and end users. Progent offers expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync 2013 with popular Office and Office 365 apps including Outlook clients and PowerPoint.

Consultant Services for Infor SyteLine CloudSuite Configurator
Services in Omaha

Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than a quarter century of background helping manufacturing and distribution organizations to manage supply chains and streamline critical business processes in order to bring products to market fast and meet customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises consulting that spans from occasional advice to comprehensive solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and database administration.

Virtual HelpDesk Remote Troubleshooting
Help Desk Process Setup and Support McKenzie, TN

Progent's Computer Help Desk Call Center Outsourcing Support Services for PC desktop technical support are intended specifically for small businesses who need fast availability of a Help Desk Call Center with professional telephone support and full escalation options but who must operate within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Support, Secure Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.

ProSight Virtual Machine Hosting Specialists
Consulting Services for Private Clouds for Small Businesses Glendale, Arizona

Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's servers in an environment that delivers the maximum level of dependability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting options are based upon proven virtualization techniques that allow small companies with mixed- platform environments to save significantly on the costs of capital investments, system support, and IT management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.

Project Methodology Consulting Services Company
Support services in Las Vegas, NV

When performing consulting tasks for corporate customers, Progent uses a phased methodology based on defined milestones in order to achieve budgetary, timing and engineering goals while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures based on the best practices described by the Microsoft MSF methodology which includes requirements definition, design recommendations, test models, design tuning, and professional deployment. All phases are recorded to make available a comprehensive description of technical services delivered and to help in downstream system support.

Online Technical Support for Mission Critical IT Applications
Virtual Server Technology Professional in Los Altos

Server growth wreaks havoc on network budgets and administrative resources. Server reduction via a virtual architecture offers lower total cost of ownership of hardware and faster return on investment, more leveraged utilization of servers, streamlined operations, increased system availability, and easier management. Common usage scenarios for virtual machines are hardware consolidation, low-cost platforms for mission-critical legacy software based on obsolete operating systems, and inexpensive isolation of software development or pilot testing environments from production systems.

HP Lights-Out 100c Remote Management Card Engineers
Remote Management Services

Remote management cards give network administrators full control over a server without the requirement for an on-site visit. Through remote server management cards, all console screen data plus keyboard and mouse operations are exported to a remote session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to plan, implement, and support a high-availability business network that incorporates remote server management cards and Progent can use these remote server management cards to provide low-cost remote technical assistance. Progent has experience with a variety of remote server management cards including Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.