Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo
Progent's IT consulting clients in the Oakland/Berkeley area span a variety of industries including bio-medical, telecommunications, pharmaceutical, distribution, light manufacturing and software development companies. Popular services include multi-location connectivity, tools for mobile workforces and telecommuters, cost-effective connectivity to international offices, front-to-back-end eCommerce integration, database application development, and 24x7 remote network monitoring.
Small businesses in the East Bay need depth and breadth of professional experience, but often cannot justify maintaining a large in-house IT staff. That's why they rely on Progent.
Your Microsoft and Cisco Certified Information Technology Service Experts
For more than 20 years, Progent's computer support experts have been the top providers of affordable Microsoft support services, Cisco network expertise and IT consulting services for companies in the and the California Central Valley. Whether your organization needs urgent network support from a certified expert, a system consultant, or a software programmer, Progent is your best source for computer services including Microsoft Exchange and Outlook assistance,
network protection assessment and enhancement,
Help Desk support,
specialized program development,
live online classes for Microsoft Office apps, and
high availability network engineering.
As a Microsoft-authorized network consulting company, Progent provides businesses of all sizes in the Berkeley vicinity world-class IT consulting services as well as remote or onsite technical support for networks based on Microsoft Windows and Cisco platforms. Practice areas provided by Progent cover Windows Server 2022 solution design and integration expertise, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and migration expertise and Microsoft Windows Server 2008 R2 upgrade support to create a solid basis for your IT network, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 migration, Exchange 2013 Server consulting and Microsoft Exchange 2010 Server management to provide an advanced messaging environment,
Microsoft SharePoint assistance to facilitate teamwork, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration support, and Microsoft SQL Server 2014 deployment help to harness your key corporate data,
Dynamics GP/Great Plains software training for timely management reporting, and
System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for proactively monitoring the health of your information system.
Progent can in addition provide Cisco Certified network consultants to show you how to maximize and maintain your network architecture.
Additional on-premises and online IT consulting provided by Progent to businesses in the Berkeley vicinity include senior project management consulting, iPhone integration and management, Android phone integration and management, RIM Blackberry troubleshooting and Windows handhelds management, wireless site surveys for Wi-Fi deployment, database management and software development services from certified Microsoft SQL consultants, Oracle professionals, and MySQL consultants, virtualization expertise from certified Windows Hyper-V integrators, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization design and management, and Citrix consultants, plus disaster recovery planning and testing.
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and fast restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business projects and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Hybrid Cloud Solutions
Progent can provide expert online support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
On-premises Support Services Offered at the QTS Sacramento Data Center
The QTS Data Center, previously called the Herakles Data Center, is situated in the seismically-stable Natomas area of Sacramento, CA. If your company is now using the QTS Data Center as a colocation facility or if your company is planning on migrating your primary or disaster recovery system to the QTS Data Center, Progent offers a variety of budget-friendly consulting services including data center migration, equipment installation and upgrades, infrastructure optimization, comprehensive project management services, virtual server configuration, remote monitoring, centralized network administration, application programming, disaster recovery/business continuity solutions, security evaluation, and the use of the Progent Test Lab. To find out more, see Progent's consulting support services at the QTS Colocation Center.
Progent's Test Lab is a lab at the QTS Colocation Center with a variety of advanced servers and network infrastructure able to be utilized online or on premises to facilitate system testing, assessments, performance testing, repair, business continuity planning, training, and additional purposes to help Progent's customers succeed with large-scale projects. To learn more, see Progent's Test Lab at the QTS Colocation Center.
24x7 On-site Support Availability
Progent can provide optional around-the-clock on-line or in person network help and information technology outsourcing expertise in these cities in your area:
- El Cerrito
- San Pablo
If your small business is in the Oakland/Berkeley area
and you are in need of technical help, IT outsourcing, or top-level expertise from a certified Progent engineer,
call 510-899-7400 or visit Contact Progent.