San Francisco East Bay
Oakland, Berkeley, East Bay:

Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Progent's IT consulting clients in the Oakland/Berkeley area span a variety of industries including bio-medical, telecommunications, pharmaceutical, distribution, light manufacturing and software development companies. Popular services include multi-location connectivity, tools for mobile workforces and telecommuters, cost-effective connectivity to international offices, front-to-back-end eCommerce integration, database application development, and 24x7 remote network monitoring.

Small businesses in the East Bay need depth and breadth of professional experience, but often cannot justify maintaining a large in-house IT staff. That's why they rely on Progent.

Progent: The Microsoft and Cisco Certified IT Consulting Experts
For over two decades, Progent's network service experts have been the top providers of affordable Microsoft Windows consulting, Cisco networking integration and IT consulting services for companies in the and the California Central Valley. Whether your small business needs emergency technical help from a certified professional, a system consultant, or a software programmer, Progent is your best choice for computer services such as Microsoft Exchange and Outlook assistance, system protection assessment and enhancement, Help Desk support, specialized application design, virtualization consulting, online training for Microsoft Office applications, and high availability system design.

As a Microsoft-certified network consulting company, Progent offers businesses in the Berkeley vicinity world-class IT consulting expertise plus online or onsite troubleshooting help for environments based on Microsoft Windows and Cisco platforms. Areas of expertise offered by Progent cover Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 design and configuration expertise and Windows Server 2008 upgrade help to create a firm basis for your information system, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 Server integration and Exchange 2010 Server maintenance to provide a state-of-the-art email environment, MS SharePoint help to improve collaboration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development consulting, and Microsoft SQL Server 2014 deployment help to control your key information, Dynamics GP/Great Plains software education for accurate financial reporting, and System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for 24x7 tracking the efficiency of your network. Progent can also offer Cisco Premier network engineers to help you optimize and support your connectivity infrastructure.

Additional on-premises and online IT consulting services provided by Progent to businesses in Berkeley include project management expertise, Apple iPhone and iPad integration, Google Android phone integration, Blackberry support and Microsoft Windows handhelds management, wireless site surveys for Wi-Fi deployment, DBA and application development services from certified Microsoft SQL consultants, Oracle DBAs and developers, and MySQL consultants, virtualization design and support from certified Hyper-V integrators, VMware vSphere configuration and troubleshooting, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization architecture and integration, and Citrix integrators, plus disaster recovery/business continuity planning and testing.

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help companies of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.

Onsite Consulting and Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center, previously called the Herakles Data Center, is located in the seismically-stable Natomas area of Sacramento, CA. If your company is now utilizing the QTS Sacramento Data Center as a colocation site or if your business is planning on migrating your primary or offsite backup system to the QTS Data Center, Progent offers a range of affordable services that include colocation relocation, equipment installation and upgrades, network optimization, comprehensive project management services, virtualization expertise, offsite network monitoring, centralized system management, application programming, disaster recovery planning and testing, security assessment, and the use of the Progent Test Lab. For more details, refer to Progent's consulting services at the QTS Data Center.

The Progent Test and Design Lab is a lab at the QTS Colocation Center with a variety of advanced computers and network support equipment that can be utilized remotely or on premises to accommodate system testing, evaluations, capacity modeling, repair, business continuity planning, education, and additional reasons to help Progent's customers succeed with major projects. To learn more, visit Progent's Test and Training Lab at the QTS Colocation Center.

24x7 In Person Support Availability
Progent can provide optional around-the-clock remote or on-premises network help and IT outsourcing services in these cities in your region:

• Oakland
• Alameda
• Berkeley
• Emeryville
• Richmond
• El Cerrito
• Piedmont
• Albany
• San Pablo
• Pinole
• Crocket
• Hercules
• Rodeo

If your small business is in the Oakland/Berkeley area and you require technical support, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 510-899-7400 or visit Contact Progent.

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