Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters		 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560		 510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545		 510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612		 510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306		 650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954		 707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588		 925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765		 916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834		 916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111		 415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403		 650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939		 415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062		 831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401		 707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533		 707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596		 925-362-2400 Walnut Creek Network Support Services

Progent's IT consulting clients in the Oakland/Berkeley area span a variety of industries including bio-medical, telecommunications, pharmaceutical, distribution, light manufacturing and software development companies. Popular services include multi-location connectivity, tools for mobile workforces and telecommuters, cost-effective connectivity to international offices, front-to-back-end eCommerce integration, database application development, and 24x7 remote network monitoring.

Small businesses in the East Bay need depth and breadth of professional experience, but often cannot justify maintaining a large in-house IT staff. That's why they rely on Progent.

Your Microsoft and Cisco Certified IT Consulting Experts
For more than 20 years, Progent's computer support engineers have been the premiere providers of economical Microsoft support services, Cisco network technology expertise and advanced consulting assistance for companies in the and Silicon Valley. Whether your small business needs urgent technical help from a seasoned expert, a network consultant, or a software programmer, Progent is the most reliable source for computer services including Microsoft Exchange and Outlook expertise, system security evaluation and enhancement, Helpdesk outsourcing, specialized application design, server virtualization help, online instruction for Microsoft Office applications, and fault tolerant system design.

As a Microsoft-qualified network consultant firm, Progent provides businesses in Berkeley world-class IT support expertise as well as remote or on-premises technical support for networks based on Windows and Cisco technology. Areas of expertise provided by Progent cover Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 design and configuration expertise and Windows Server 2008 R2 migration help to build a firm foundation for your information system, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration and Exchange 2010 Server maintenance to establish a state-of-the-art email environment, SharePoint help to improve collaboration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration support, and Microsoft SQL 2014 deployment help to manage your vital information, Microsoft Dynamics GP/Great Plains software training for accurate management information, and System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for proactively tracking the reliability of your information system. Progent can in addition offer Cisco Premier Certified network consultants to help you maximize and support your network architecture.

Other onsite and remote IT support offered by Progent to businesses in the Berkeley area include project management expertise, iPhone integration and management, Android smartphone integration, RIM Blackberry support and Microsoft Windows smart phone and tablet management, wireless site surveys for Wi-Fi installation, database management and application programming services from certified SQL Server experts, Oracle DBAs and developers, and MySQL application programmers, virtual server solutions from certified Windows Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager business continuity planning, VMware NSX network virtualization design and management, and Citrix consultants, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Integration
Office 365 Exchange Online Integration with On-premises ExchangeProgent can provide expert remote consulting support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.

Onsite Support Services Available at the QTS Sacramento Data Center
The QTS Data Center, previously called the Herakles Data Center, is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS Data Center as a colocation site or if you are planning on moving your main or offsite backup system to the QTS Sacramento Colocation Center, Progent can provide a range of budget-friendly consulting services that include data center migration, equipment deployment and upgrades, infrastructure optimization, comprehensive project management services, virtual server configuration, offsite network monitoring, streamlined network administration, software development, disaster recovery/business continuity solutions, security assessment, and the support of Progent's Test Lab. To find out more, see Progent's consulting support services at the QTS Colocation Center.

Progent's Test Lab is a room at the QTS Data Center with a variety of dedicated servers and network infrastructure able to be used remotely or on site to accommodate piloting, assessments, capacity testing, forensics, business continuity simulation, education, and other purposes to help Progent's clients successfully carry out major IT initiatives. For more information, refer to Progent's Test Lab at the QTS Colocation Center.

24x7 In Person Service Options
Progent can provide optional around-the-clock on-line or on-premises network support and information technology outsourcing services in these locations in your area:

  • Oakland
  • Alameda
  • Berkeley
  • Emeryville
  • Richmond
  • El Cerrito
  • Piedmont
  • Albany
  • San Pablo
  • Pinole
  • Crocket
  • Hercules
  • Rodeo

If your small business is in the Oakland/Berkeley area and you are looking for computer support, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 510-899-7400 or visit Contact Progent.