San Francisco East Bay Oakland-Berkeley East Bay:

Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's IT consulting clients in the Oakland/Berkeley area span a variety of industries including bio-medical, telecommunications, pharmaceutical, distribution, light manufacturing and software development companies. Popular services include multi-location connectivity, tools for mobile workforces and telecommuters, cost-effective connectivity to international offices, front-to-back-end eCommerce integration, database application development, and 24x7 remote network monitoring.

Small businesses in the East Bay need depth and breadth of professional experience, but often cannot justify maintaining a large in-house IT staff. That's why they rely on Progent.

Progent: The Microsoft Certified IT Service Experts
For more than two decades, Progent's network support engineers have been the top providers of affordable Microsoft Windows support services, Cisco networking expertise and IT consulting assistance for businesses in the and Silicon Valley. Whether your company needs urgent technical help from a seasoned expert, a system consultant, or an application developer, Progent is the best choice for IT services such as e-mail and messaging consulting, network protection evaluation and enhancement, Help Desk support, custom program development, server virtualization architecture, online classes for Microsoft Office and Office 365 applications, and fault tolerant system engineering.

As a Microsoft-certified computer consultant firm, Progent offers companies in the Berkeley neighborhood world-class information technology consulting expertise as well as remote or in person troubleshooting assistance for networks powered by Windows and Cisco platforms. Practice areas provided by Progent cover Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 design and deployment support and Microsoft Windows Server 2008 R2 migration support to create a solid foundation for your IT system, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 Server consulting and Exchange 2010 Server maintenance to establish an advanced email solution, MS SharePoint configuration to improve collaboration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL 2014 deployment help to manage your vital information, Dynamics GP/Great Plains software training for timely financial reporting, and System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for 24x7 tracking the efficiency of your network. Progent can in addition provide Cisco Premier Certified network engineers to show you how to maximize and support your network infrastructure.

Additional on-premises and remote IT services offered by Progent to businesses in the city of Berkeley include project management expertise, Apple iPhone integration, Android phone and tablet integration, RIM Blackberry troubleshooting and Windows handhelds management, wireless site design for Wi-Fi deployment, DBA and software programming services from certified SQL Server consultants, Oracle professionals, and MySQL consultants, virtualization design and support from certified Windows Hyper-V integrators, VMware vSphere planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization architecture and integration, and Citrix integrators, plus disaster recovery planning and testing.

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

On-premises Consulting and Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your business is now utilizing the QTS Data Center as a colocation site or if your business is planning on migrating your primary or disaster recovery equipment to the QTS Sacramento Data Center, Progent can provide a range of affordable services including data center relocation, equipment installation and updates, network optimization, project management, virtualization expertise, offsite network monitoring, centralized network administration, application programming, disaster recovery/business continuity solutions, data security evaluation, and the use of Progent's Test Lab. To find out more, see Progent's onsite consulting support services at the QTS Colocation Center.

The Progent Test and Design Lab is a room at the QTS Colocation Center with a variety of advanced computers and network support equipment that can be utilized online or on site to facilitate system testing, evaluations, capacity testing, forensics, disaster recovery simulation, training, and additional reasons to help Progent's clients succeed with large-scale IT initiatives. For more information, see Progent's Test Lab at the QTS Sacramento Data Center.

Round-the-clock Local Service Availability
Progent offers optional around-the-clock on-line or in person network help and information technology outsourcing expertise in these cities in your area:

• Oakland
• Alameda
• Berkeley
• Emeryville
• Richmond
• El Cerrito
• Piedmont
• Albany
• San Pablo
• Pinole
• Crocket
• Hercules
• Rodeo

If your small business is in the Oakland/Berkeley area and you require computer support, IT outsourcing, or top-level expertise from a Progent consultant, call 510-899-7400 or visit Contact Progent.