San Francisco East Bay Oakland-Berkeley East Bay:

Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's IT consulting clients in the Oakland/Berkeley area span a variety of industries including bio-medical, telecommunications, pharmaceutical, distribution, light manufacturing and software development companies. Popular services include multi-location connectivity, tools for mobile workforces and telecommuters, cost-effective connectivity to international offices, front-to-back-end eCommerce integration, database application development, and 24x7 remote network monitoring.

Small businesses in the East Bay need depth and breadth of professional experience, but often cannot justify maintaining a large in-house IT staff. That's why they rely on Progent.

Your Microsoft and Cisco Certified Information Technology Consulting Experts
For more than two decades, Progent's computer service experts have been the top source of low-cost Microsoft support services, Cisco networking expertise and IT consulting services for companies in the and the California Central Valley. Whether your company requires urgent network help from a seasoned expert, a system engineer, or a software developer, Progent is the most reliable choice for IT services such as e-mail and messaging expertise, system protection testing and enhancement, Help Desk outsourcing, custom program design, virtual server consulting, online classes for Microsoft Office apps, and fault tolerant network design.

As a Microsoft-certified computer consulting company, Progent offers businesses in the Berkeley neighborhood world-class information technology consulting services plus online or onsite troubleshooting support for environments based on Windows and Cisco technology. Areas of expertise offered by Progent include Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support and Windows Server 2008 R2 upgrade support to create a dependable foundation for your IT system, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 Server consulting and Microsoft Exchange 2010 Server maintenance to establish a state-of-the-art email solution, MS SharePoint help to improve information sharing, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development support, and Microsoft SQL Server 2014 deployment help to control your key information, Dynamics GP software programming for accurate management information, and Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for proactively tracking the reliability of your network. Progent can in addition provide Cisco Certified network engineers to help you maximize and maintain your network architecture.

Other onsite and remote information technology services available from Progent to clients in the Berkeley neighborhood include project management expertise, iPhone integration and management, Android phone and tablet integration, RIM Blackberry support and Microsoft Windows handhelds management, site surveys for Wi-Fi installation, DBA and application programming support from certified SQL Server experts, Oracle DBAs and developers, and MySQL consultants, virtual server expertise from certified Hyper-V integrators, VMware vSphere and vCloud configuration and troubleshooting, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network architecture and integration, and Citrix consultants, plus disaster recovery planning and testing.

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
  Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

Onsite Support Services Available at the QTS Sacramento Internet Data Center
The QTS Data Center, formerly the Herakles Data Center, is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS Sacramento Data Center as a colocation facility or if you are considering migrating your main or disaster recovery equipment to the QTS Sacramento Colocation Center, Progent can provide a variety of budget-friendly services such as colocation migration, equipment installation and upgrades, infrastructure improvements, comprehensive project management, virtualization configuration, remote network monitoring, automated network administration, software development, disaster recovery planning and testing, data security evaluation, and the use of the Progent Test Lab. For more details, see Progent's onsite consulting support at the QTS Data Center.

Progent's Test Lab is a lab at the QTS Colocation Center with a collection of advanced computers and network support equipment that can be used remotely or on premises to facilitate system testing, evaluations, capacity testing, troubleshooting, disaster recovery planning, training, and additional purposes to help Progent's customers succeed with large-scale IT initiatives. For more information, see Progent's Test Lab at the QTS Sacramento Data Center.

Round-the-clock On-site Service Availability
Progent can provide optional 24x7 on-line or on-premises network help and IT outsourcing services in these locations in your region:

• Oakland
• Alameda
• Berkeley
• Emeryville
• Richmond
• El Cerrito
• Piedmont
• Albany
• San Pablo
• Pinole
• Crocket
• Hercules
• Rodeo

If your small business is in the Oakland/Berkeley area and you need technical assistance, information technology outsourcing, or advanced expertise from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.