San Francisco East Bay
Oakland, Berkeley, East Bay:

Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's IT consulting clients in the Oakland/Berkeley area span a variety of industries including bio-medical, telecommunications, pharmaceutical, distribution, light manufacturing and software development companies. Popular services include multi-location connectivity, tools for mobile workforces and telecommuters, cost-effective connectivity to international offices, front-to-back-end eCommerce integration, database application development, and 24x7 remote network monitoring.

Small businesses in the East Bay need depth and breadth of professional experience, but often cannot justify maintaining a large in-house IT staff. That's why they rely on Progent.

Your Microsoft and Cisco Certified Information Technology Service Professionals
For over two decades, Progent's network support experts have been the top providers of low-cost Microsoft consulting, Cisco network infrastructure integration and IT consulting services for companies in the and Silicon Valley. Whether your company needs urgent technical support from a seasoned professional, a network engineer, or an application programmer, Progent is your best choice for IT support services including Microsoft Exchange and Outlook help, system security evaluation and design, Help Desk outsourcing, specialized program design, virtualization architecture, online instruction for Microsoft Office and Office 365 applications, and fault tolerant network solutions.

As a Microsoft-authorized network consultant company, Progent offers companies in the Berkeley vicinity world-class IT consulting expertise plus online or in person troubleshooting support for environments based on Microsoft Windows and Cisco technology. Practice areas provided by Progent include Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support and Windows Server 2008 migration help to create a firm foundation for your information system, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server integration and Microsoft Exchange Server 2010 maintenance to establish a state-of-the-art messaging environment, MS SharePoint assistance to facilitate teamwork, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL Server 2014 deployment help to harness your key information, Dynamics GP software education for accurate management information, and Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for proactively tracking the efficiency of your network. Progent can in addition provide Cisco Certified engineers to help you maximize and maintain your network architecture.

Additional onsite and online IT consulting available from Progent to clients in the city of Berkeley include project management consulting, iPhone integration and management, Google Android smartphone integration, Blackberry troubleshooting and Windows smart phone and tablet management, site design for Wi-Fi installation, database management and application development services from certified Microsoft SQL consultants, Oracle professionals, and MySQL consultants, virtual server design and support from certified Hyper-V consultants, VMware vSphere planning and deployment, VMware Site Recovery Manager business continuity planning, VMware NSX network virtualization design and integration, and Citrix consultants, plus disaster recovery planning and testing.

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

Onsite Consulting Services Offered at the QTS Sacramento Data Center
The QTS Data Center, previously called the Herakles Data Center, is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS Data Center as a colocation site or if your company is considering migrating your main or offsite backup system to the QTS Sacramento Data Center, Progent can provide a variety of budget-friendly consulting services that include data center relocation, equipment installation and updates, network optimization, project management services, virtualization configuration, remote network monitoring, centralized network management, application development, disaster recovery/business continuity planning, data security evaluation, and the use of the Progent Test Lab. To find out more, visit Progent's onsite consulting support services at the QTS Data Center.

The Progent Test and Design Lab is a lab at the QTS Colocation Center with a collection of dedicated servers and network support equipment able to be utilized remotely or on premises to accommodate system testing, assessments, capacity modeling, repair, disaster recovery simulation, training, and other reasons to help Progent's clients succeed with major projects. For more information, refer to Progent's Test Lab at the QTS Colocation Center.

Round-the-clock On-site Support Options
Progent can provide optional around-the-clock remote or on-premises network help and information technology outsourcing expertise in these locations in your area:

• Oakland
• Alameda
• Berkeley
• Emeryville
• Richmond
• El Cerrito
• Piedmont
• Albany
• San Pablo
• Pinole
• Crocket
• Hercules
• Rodeo

If your small business is in the Oakland/Berkeley area and you require technical assistance, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 510-899-7400 or visit Contact Progent.