San Francisco East Bay
Oakland, Berkeley, Emeryville:

Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Progent's IT consulting clients in the Oakland/Berkeley area span a variety of industries including bio-medical, telecommunications, pharmaceutical, distribution, light manufacturing and software development companies. Popular services include multi-location connectivity, tools for mobile workforces and telecommuters, cost-effective connectivity to international offices, front-to-back-end eCommerce integration, database application development, and 24x7 remote network monitoring.

Small businesses in the East Bay need depth and breadth of professional experience, but often cannot justify maintaining a large in-house IT staff. That's why they rely on Progent.

Your Microsoft and Cisco Certified Network Service Experts
For more than two decades, Progent's computer support experts have been the premiere source of low-cost Microsoft consulting, Cisco network technology expertise and advanced consulting services for companies in the and Silicon Valley. Whether your small business requires urgent network help from a seasoned professional, a network consultant, or a software developer, Progent is the most reliable source for computer support services including email expertise, system protection testing and enhancement, Help Desk services, custom program design, virtual server consulting, online classes for Microsoft Office and Office 365 apps, and high availability system solutions.

As a Microsoft-qualified network consultant company, Progent provides companies in Berkeley world-class IT support expertise plus remote or on-premises technical assistance for networks powered by Windows and Cisco platforms. Practice areas offered by Progent include Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 design and configuration support and Microsoft Windows Server 2008 migration support to create a firm foundation for your information system, Microsoft Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 Server consulting and Exchange Server 2010 support to establish an advanced messaging solution, MS SharePoint management to improve collaboration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development support, and Microsoft SQL Server 2014 deployment help to manage your key information, Dynamics GP/Great Plains software training for accurate financial reporting, and Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for proactively tracking the health of your information system. Progent can in addition provide Cisco Premier engineers to show you how to maximize and support your network infrastructure.

Additional on-premises and online information technology services available from Progent to businesses in the city of Berkeley include project management expertise, iPhone integration, Android phone integration and management, Blackberry troubleshooting and Windows smart phone and tablet management, wireless site surveys for Wi-Fi installation, database management and software development support from certified SQL Server consultants, Oracle professionals, and MySQL application programmers, virtualization solutions from certified Hyper-V integrators, VMware vSphere deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX network virtualization design and management, and Citrix XenServer consultants, plus disaster recovery planning and testing.

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

Onsite Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are now utilizing the QTS Sacramento Data Center as a colocation site or if your business is considering migrating your primary or disaster recovery equipment to the QTS Colocation Center, Progent can provide a range of budget-friendly services that include data center migration, equipment deployment and updates, infrastructure improvements, project management services, virtualization configuration, remote network monitoring, streamlined system management, software development, business continuity solutions, data security evaluation, and the use of the Progent Test Lab. For more details, see Progent's consulting support at the QTS Colocation Center.

Progent's Test and Design Lab is a room at the QTS Colocation Center with a collection of dedicated computers and network equipment that can be utilized online or on site to facilitate piloting, assessments, performance testing, forensics, disaster recovery planning, training, and other reasons to help Progent's customers succeed with large-scale IT initiatives. To learn more, refer to Progent's Test and Training Lab at the QTS Sacramento Colocation Center.

24x7 Local Support Availability
Progent offers optional around-the-clock on-line or on-premises computer help and IT outsourcing services in these cities in your region:

• Oakland
• Alameda
• Berkeley
• Emeryville
• Richmond
• El Cerrito
• Piedmont
• Albany
• San Pablo
• Pinole
• Crocket
• Hercules
• Rodeo

If your small business is in the Oakland/Berkeley area and you are in need of computer help, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 510-899-7400 or visit Contact Progent.

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