California Central Valley
Citrus Heights, Rocklin, Auburn:

Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

Progent's IT consulting clients in the Citrus Heights area include a variety of industries including insurance and financial-related companies, professional and engineering service firms, distribution, light manufacturing companies, software development, legal services, and packaging. Progent's most popular services in this area include virtual office implementation, remote support, 24x7 monitoring, fault-tolerant high-security email systems, Help Desk services, and on-site emergency service.

By using automated server monitoring and providing professional expertise when you need it, Progent helps you design, implement and support an efficient information network with low engineering risk and minimal cost. As a result, small businesses get the state-of-the-art network infrastructure and skilled support ordinarily available only to businesses who can afford to staff and manage a large IT organization. For larger businesses in Citrus Heights, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies including Active Directory, Exchange 2000 Server and Exchange Server 2003, Systems Management Server, and SQL Server. For national or global enterprises with branch offices in Citrus Heights, Progent can act as a seamless extension of corporate IT management.

Progent: The Microsoft and Cisco Certified Information Technology Service Experts
For over two decades, Progent's computer service engineers have been the top source of budget-friendly Microsoft Windows consulting, Cisco network integration and advanced consulting assistance for businesses in the and the California Central Valley. If your organization needs urgent technical help from a certified expert, a network consultant, or an application programmer, Progent is your most reliable choice for IT support services including Microsoft Exchange and Outlook assistance, system protection testing and enhancement, Helpdesk support, custom program development, virtualization help, online instruction for Microsoft Office apps, and fault tolerant system solutions.

As a Microsoft-certified computer consulting company, Progent provides businesses of all sizes in the Citrus Heights neighborhood world-class IT support expertise plus online or onsite troubleshooting help for networks powered by Windows and Cisco technology. Areas of expertise offered by Progent include Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and migration support and Windows Server 2008 upgrade support to create a firm basis for your information network, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 upgrade support, Exchange 2013 consulting and Microsoft Exchange 2010 management to provide a state-of-the-art messaging solution, MS SharePoint configuration to improve information sharing, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL 2014 deployment help to control your key information, Microsoft Dynamics GP/Great Plains software programming for accurate management information, and Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for proactively monitoring the efficiency of your network. Progent can in addition offer Cisco Premier Certified engineers to show you how to maximize and maintain your network architecture.

Additional on-premises and remote IT services available from Progent to clients in the city of Citrus Heights include senior project management expertise, iPhone integration and management, Android phone integration and management, RIM Blackberry support and Microsoft Windows handhelds integration, wireless site design for Wi-Fi deployment, database management and application development services from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL application programmers, virtualization expertise from certified Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager business continuity consulting, VMware NSX network virtualization design and integration, and Citrix XenServer consultants, plus business continuity planning and testing.

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing an environment for performing common tedious jobs. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your designated IT staff and your Progent consultant so that emerging problems can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing family of in-depth management reporting tools created to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable transparent backup and fast recovery of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and give your password you are requested to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be utilized as this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For details about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

• ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
  Progent's Co-managed Help Desk Service provides a smooth supplement to your core IT support group. User interaction with the Service Desk, provision of technical assistance, escalation, ticket creation and updates, performance measurement, and maintenance of the service database are cohesive whether issues are resolved by your corporate network support resources, by Progent, or a mix of the two. You have unrestricted flexibility to extend or shrink your part of technical support work as circumstances demand. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus documentation, testing and training. To find out more about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer network, Progent's patch management services free up time for your IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

On-premises Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center, previously called the Herakles Data Center, is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is now using the QTS Sacramento Data Center as a colocation facility or if you are considering migrating your primary or disaster recovery equipment to the QTS Sacramento Colocation Center, Progent can provide a variety of affordable services that include data center relocation, equipment installation and updates, network improvements, comprehensive project management, virtualization configuration, remote monitoring, automated system management, software development, disaster recovery/business continuity planning, security evaluation, and the use of the Progent Test Lab. To find out more, see Progent's onsite consulting services at the QTS Data Center.

The Progent Test Lab is a room at the QTS Data Center with a collection of dedicated computers and network equipment able to be used online or on site to accommodate piloting, assessments, capacity modeling, troubleshooting, disaster recovery simulation, education, and additional reasons to help Progent's clients successfully carry out large-scale projects. To learn more, see Progent's Test Lab at the QTS Colocation Center.

Round-the-clock On-site Support Availability
Progent can provide optional around-the-clock on-line or on-site computer support and information technology outsourcing expertise in these locations in your area:

• Citrus Heights
• Roseville
• Folsom
• Rocklin
• Auburn
• Fair Oaks

If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks and you are looking for technical help, IT outsourcing, or top-level expertise from a certified Progent consultant, call 916-910-1200 or visit Contact Progent.