Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Orinda
Progent's IT consulting clients in Contra Costa County include software
developers, high-tech design firms, Internet technology companies,
integrated circuit manufacturing support businesses, and back-office
support divisions of global companies. Businesses in Contra Costa
County require consistent and
in-depth support for mission-critical IT systems, fast response time
for on-site service,
broad-based expertise, the ability to create easy-to-manage solutions, efficient and
affordable remote support, and Help Desk services.
In this fiercely competitive environment, many businesses are trying
to deal with budget and staff reductions without compromising their IT
system. Progent offers professional, affordable turnkey outsourcing services and can
also supply Microsoft-certified experts to fill in temporary gaps your
in-house staff so that your small business does not have to commit to
a large, permanent in-house IT organization.
Your Microsoft Certified Information Technology Service Professionals
For more than two decades, Progent's network support engineers have been the top providers of low-cost Microsoft Windows support services, Cisco network infrastructure integration and advanced consulting services for businesses in the and the California Central Valley. Whether your company needs emergency network help from a certified expert, a network consultant, or an application developer, Progent is your most reliable choice for computer services such as email help,
network security assessment and enhancement,
Help Desk services,
custom program design,
live online training for Microsoft Office and Office 365 apps, and
fault tolerant system engineering.
As a Microsoft-certified computer consulting company, Progent offers businesses of all sizes in Concord enterprise-class information technology consulting expertise plus online or on-premises troubleshooting support for environments powered by Windows and Cisco technology. Practice areas offered by Progent cover Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration support and Microsoft Windows Server 2008 R2 upgrade help to build a solid basis for your information system, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting and Exchange 2010 maintenance to provide an advanced email environment,
MS SharePoint configuration to facilitate collaboration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development support, and Microsoft SQL 2014 consulting to control your vital corporate data,
Dynamics GP software education for accurate financial information, and
System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for 24x7 monitoring the health of your network.
Progent can in addition provide Cisco Premier Certified network consultants to show you how to maximize and maintain your network infrastructure.
Other onsite and online information technology services provided by Progent to clients in Concord include project management consulting, Apple iPhone integration, Google Android smartphone integration, Blackberry support and Windows handhelds management, wireless site design for Wi-Fi installation, DBA and application programming support from certified SQL Server consultants, Oracle DBAs and developers, and MySQL application programmers, virtualization solutions from certified Windows Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX network virtualization architecture and integration, and Citrix integrators, plus disaster recovery planning and testing.
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. The ProSight line of IT management outsourcing services covers all key areas of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Hybrid Cloud Integration Solutions
Progent offers expert remote support services to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Onsite Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center, previously called the Herakles Data Center, is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are now utilizing the QTS Sacramento Data Center as a colocation site or if your company is planning on moving your primary or offsite backup system to the QTS Sacramento Data Center, Progent offers a variety of cost-effective services that include data center migration, equipment deployment and upgrades, infrastructure improvements, comprehensive project management services, virtualization configuration, offsite network monitoring, streamlined network administration, software development, business continuity solutions, data security evaluation, and the support of Progent's Test Lab. For more details, visit Progent's onsite consulting services at the QTS Data Center.
Progent's Test Lab is a room at the QTS Data Center with a variety of dedicated computers and network support infrastructure that can be used online or on site to facilitate piloting, assessments, capacity modeling, troubleshooting, disaster recovery simulation, training, and additional reasons to help Progent's clients succeed with large-scale projects. To learn more, refer to Progent's Test and Training Lab at the QTS Colocation Center.
24x7 Local Service Availability
Progent can provide optional around-the-clock on-line or in person network support and IT outsourcing expertise in these locations in your region:
- Walnut Creek
- Pleasant Hill
If your small business is in Contra Costa County
and you are in need of technical support, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional,
call 925-362-2400 or visit Contact Progent.