Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
707-819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services


Progent's IT consulting clients in the Napa/Vallejo area include law firms, wineries, and companies involved in high-tech product design and manufacturing. Progent has helped companies in this area to relocate and consolidate their networks, build end-to-end systems for eCommerce and integrated ERP, and set up remote monitoring and Help Desks.

Because Napa Valley and North Bay businesses have access to a smaller and less experienced labor pool than is available elsewhere in the Bay Area, they need to leverage IT technologies without building up large in-house IT staffs. A low-overhead virtual network of service experts allows Progent to offer responsive and professional on-site support from Microsoft-certified experts at affordable rates.

Your Microsoft and Cisco Certified IT Consulting Professionals
For over two decades, Progent's computer service experts have been the top providers of budget-friendly Microsoft Windows consulting, Cisco network technology expertise and advanced consulting services for businesses in the and the California Central Valley. Whether your small business needs urgent technical support from a certified expert, a system consultant, or a software developer, Progent is the most reliable source for IT support services including Microsoft Exchange and Outlook help, system security evaluation and enhancement, Helpdesk services, specialized program development, virtualization consulting, live online instruction for Microsoft Office and Office 365 apps, and high availability system engineering.

As a Microsoft-certified network consulting company, Progent provides companies in the Napa neighborhood world-class IT consulting services as well as online or onsite troubleshooting assistance for networks based on Windows and Cisco technology. Practice areas offered by Progent include Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 design and configuration support and Microsoft Windows Server 2008 R2 migration help to create a dependable basis for your IT network, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration and Exchange 2010 maintenance to provide an advanced email environment, SharePoint configuration to facilitate information sharing, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development support, and Microsoft SQL 2014 consulting to control your vital corporate data, Microsoft Dynamics GP/Great Plains software education for timely management reporting, and Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for proactively tracking the health of your network. Progent can in addition provide Cisco Premier network consultants to show you how to maximize and maintain your network architecture.

Other on-premises and online information technology support services offered by Progent to clients in the city of Napa include senior project management consulting, Apple iPhone and iPad integration, Android smartphone integration and management, RIM Blackberry support and Windows smart phone and tablet management, wireless site surveys for Wi-Fi deployment, database management and application development support from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL consultants, virtualization design and support from certified Hyper-V consultants, VMware vSphere deployment, VMware Site Recovery Manager business continuity consulting, VMware NSX network virtualization design and management, and Citrix integrators, plus disaster recovery/business continuity planning and testing.

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all key facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Cloud Integration
Office 365 Exchange Online Integration with On-premises ExchangeProgent can provide expert remote support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

Onsite Consulting and Support Services Available at the QTS Sacramento Internet Data Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are now using the QTS Data Center as a colocation site or if your company is considering moving your primary or disaster recovery equipment to the QTS Sacramento Colocation Center, Progent can provide a range of cost-effective services including colocation relocation, equipment installation and updates, infrastructure optimization, project management, virtualization expertise, remote network monitoring, centralized network administration, application programming, disaster recovery/business continuity planning and testing, data security assessment, and the support of Progent's Test Lab. To find out more, visit Progent's onsite consulting support services at the QTS Colocation Center.

Progent's Test Lab is a lab at the QTS Colocation Center with a collection of advanced computers and network infrastructure able to be used online or on site to facilitate system testing, evaluations, capacity modeling, forensics, business continuity simulation, training, and additional reasons to help Progent's customers successfully carry out large-scale projects. For more information, refer to Progent's Test Lab at the QTS Sacramento Colocation Center.

24x7 Local Service Availability
Progent offers optional around-the-clock remote or in person network support and information technology outsourcing expertise in these cities in your region:

  • Napa
  • Vallejo
  • Benicia
  • St. Helena
  • Callistoga
  • Yountville

If your small business is anywhere in Napa or Solano County and you are in need of technical assistance, information technology outsourcing, or top-level expertise from a Progent professional, call 707-603-2323 or visit Contact Progent.



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    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information.

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    Progent's ProSight Virtual hosting services offer small and midsize businesses a variety of advantages including reduced capital expenditures, reductions in operational expense, better management focus, world-class security, greater fault tolerance, and business continuity.

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    Progent's Microsoft-certified experts can help you rationalize the economic justification for deploying Microsoft SharePoint Server 2007, advise you on the appropriate edition of Microsoft SharePoint Server for your circumstances, provide setup and integration expertise, help you to set up Microsoft SQL Server as a supporting database, improve your network integrity, integrate your standard and custom application software to work with SharePoint Server 2007, design a comprehensive security plan that includes portal solutions, and deliver troubleshooting and Help Desk support.

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    Progent can provide in-depth remote support for all technical areas associated with todayís small company information systems and offers a variety of vital, on-demand support services such as a part-time Chief Information Officer to offer advanced IT design and budgeting skills, a Technical Response Center for help desk support, 24x7 remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management for major projects like office moves oroperating system upgrades, Cisco-certified consultants for building and maintaining fast and robust infrastructure, security specialists to verify data protection and compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to create, customize, or troubleshoot mission-critical applications.

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    Progent's Check Point Software experts can show you how to select and configure Check Point Software Firewall/VPN utilities and appliances based on Check Point Software's technology to offer an economical and effective security solution for your information network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 firewalls with security solutions from other suppliers and offer a central source for continuing technical support, maintenance, training, and consulting expertise.

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    Progent can help small and mid-size companies to set up and debug teleconferencing solutions to enable their at-home workforce to interact effectively with colleagues and customers.

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    Network Consultants SCVMM 2016 and Hyper-V

    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is designed to offer a unified mechanism for deploying and administering virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate smoothly from older versions of VMM, design processes for building and deploying VMs and VM hosts, design fault-tolerant scale-out clusters, connect your datacenter infrastructure with public cloud services, configure virtual switches and load balancers, develop and refine PowerShell scripts, and help you evaluate the strategic advantages of the latest capabilities like Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization experts can provide advanced Hyper-V consulting and VMware vSphere expertise.

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    Progent is seeking to hire fulltime, solutions-oriented Microsoft accredited consultants with MCSE certification; Cisco accredited network consultants with Cisco CCDP or CCIE certification; security professionals with CISSP or CISM or equivalent security certification; and high-end network architecture consultants with experience in mobile access, wireless networking, service continuity, business continuity, information protection, and server virtualization. Progent also is looking for employees to join our team of help desk service specialists and off-site troubleshooting experts. Also, Progent is hiring talented administrators who can operate effectively in our fast-paced, virtual office culture.

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  • Online Support Services SQL Server 2019 Performance Tuning SQL Server 2019 Machine Learning Services Technical Consultant

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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide range of online support services to assist you to design, develop, pilot test, install, manage, and debug business applications based on any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to migrate your current Excel solutions to the newest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and resolve compatibility problems between different versions of Excel. Progent can provide as-needed support to organizations looking for a quick solution to a stubborn problem related to Excel and Progent also offers full project management services for migrating or developing line-of-business applications built on Excel. Progent's affordable online training for Excel can be custom tailored to address the special requirements of individual users or teams.

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    Progent has extensive experience providing a full-spectrum of online network support and emergency repair services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in providing advanced online network support and has provided IT support to clients in every state. Remote support eliminates travel costs and resolves issues faster than on-premises support.

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    Progent has more than 10 years of experience configuring, and supporting the key components that make up Microsoft System Center and can help you to plan, configure, maintain, and repair your System Center solution to maximize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent can assist your organization to upgrade to the current edition of System Center from an older release or from another IT management solution to deliver the benefits of enterprise-class deployment, centralized management, security and compliance, plus datacenter and application availability and performance monitoring.

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    SQL Server Capacity Planning Programming

    SQL Server 2005 delivers indispensable, standardized tools to computer experts as well as to information workers, reducing the complexity of designing, deploying, administering, and using company information and database applications on platforms ranging from mobile devices to enterprise data networks. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and wide knowledge in designing and deploying information-based, comprehensive business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Progent's Data Center professionals can show you how to identify high availability data centers that match the specific needs of your business. Fault tolerant off-site data centers are particularly appealing to small organizations due to of their low cost and simplified logistics compared to pursuing a do-it-yourself approach. Attempting to create an in-house data center with even a basic degree of fault tolerance is financially prohibitive for most small companies. Progent can help you reap all the benefits of non-stop data centers and fault tolerant colo sites by providing a full array of engineering and support services.

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    Progent can help your business in all facets of your migration to Exchange Server 2016 including designing HA architecture for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's support specialists in Apple OS X and Microsoft Windows technology can help you integrate Apple Macintosh and Windows systems into cohesive environments with full sharing and workgroup functionality. Allowing productive cooperation among a variety of servers and desktops powered by Mac OS and Windows requires extensive knowledge of and background with Mac and Windows technology. Progent's background in Windows and Macintosh service makes it possible to offer expert assistance to businesses that depend on these technologies to maintain their strategic advantage. Progent's consultants can also assist your business to integrate Apple's iPhones and iPads with your Windows network.

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    Progent can help your business to evaluate the many subscription options offered with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to create and manage hybrid networks that transparently integrate on-premises and cloud products and services.

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  • Microsoft Experts Computer Consultant scom 2016 hybrid cloud monitoring
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    System Center 2016 Operations Manager is designed to promote top performance and maximum uptime for critical applications by providing centralized, cross-platform tracking of IT resources deployed across on-premises datacenters and private and public clouds. Progent's consulting team can provide world-class online and onsite expertise to assist businesses of any size to design, integrate, tune, enhance and repair SCOM 2016 solutions. Progent can assist you to migrate to SCOM 2016 from older versions or from other monitoring products, or integrate multiple monitoring tools into a unified infrastructure management solution. Progent can also show you how to extend your SCOM 2016 environment to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

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    Integration Aironet 802.11ac AP

    Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide remote or on-premises configuration and troubleshooting services to help your organization to plan, implement, upgrade, optimize, manage and troubleshoot Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to combine your wireless environment with your wired network and cloud-hosted resources to create an enterprise connectivity solution that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to accommodate your specific workplace layout, building structure, and anticipated network traffic.

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    Progent practices information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent can concentrate on delivering high-value services where Progent has little competition. Medium-size businesses who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and productive.

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