San Francisco North Bay
Napa, Vallejo, Calistoga:

Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Progent's IT consulting clients in the Napa/Vallejo area include law firms, wineries, and companies involved in high-tech product design and manufacturing. Progent has helped companies in this area to relocate and consolidate their networks, build end-to-end systems for eCommerce and integrated ERP, and set up remote monitoring and Help Desks.

Because Napa Valley and North Bay businesses have access to a smaller and less experienced labor pool than is available elsewhere in the Bay Area, they need to leverage IT technologies without building up large in-house IT staffs. A low-overhead virtual network of service experts allows Progent to offer responsive and professional on-site support from Microsoft-certified experts at affordable rates.

Progent: The Microsoft and Cisco Certified IT Consulting Professionals
For more than 20 years, Progent's computer service engineers have been the premier providers of budget-friendly Microsoft Windows consulting, Cisco network infrastructure expertise and advanced consulting services for businesses in the and the California Central Valley. If your organization requires emergency technical support from a seasoned professional, a network consultant, or a software developer, Progent is the most reliable source for computer support services including Microsoft Exchange and Outlook consulting, network protection testing and enhancement, Helpdesk support, specialized program development, server virtualization architecture, live online training for Microsoft Office and Office 365 apps, and fault tolerant network design.

As a Microsoft-certified computer consultant firm, Progent provides companies in the Napa vicinity enterprise-class information technology support expertise as well as online or in person troubleshooting support for networks based on Windows and Cisco technology. Areas of expertise provided by Progent cover Windows Server 2022 planning and migration services, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and migration expertise and Microsoft Windows Server 2008 upgrade support to build a solid basis for your IT network, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 integration and Exchange 2010 maintenance to provide an advanced email environment, SharePoint configuration to improve teamwork, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL 2014 consulting to control your key information, Dynamics GP/Great Plains software customization for timely financial information, and System Center 2012 Operations Manager support and SCOM 2016 consulting for automatically tracking the reliability of your network. Progent can also offer Cisco Certified engineers to show you how to optimize and maintain your connectivity architecture.

Other onsite and online information technology services available from Progent to clients in Napa include senior project management consulting, Apple iPhone and iPad integration, Android phone integration, RIM Blackberry support and Microsoft Windows smart phone and tablet integration, site surveys for Wi-Fi deployment, database management and application programming services from certified Microsoft SQL consultants, Oracle DBAs and developers, and MySQL consultants, virtualization expertise from certified Hyper-V consultants, VMware vSphere and vCloud deployment, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization architecture and integration, and Citrix XenServer integrators, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your network, server, and desktop devices by offering tools for performing common tedious jobs. These include health monitoring, update management, automated remediation, endpoint setup, backup and restore, anti-virus response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your specified IT staff and your Progent consultant so that potential problems can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing line of real-time reporting tools created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup processes and enable transparent backup and fast recovery of critical files, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For details about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Support: Outsourced and Shared IT Support Desk Services
  Progent's Shared Service Desk provides a transparent supplement to your in-house support resources. End user access to the Service Desk, delivery of support services, escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the support database are consistent whether incidents are resolved by your internal IT support staff, by Progent, or by a combination. You have unrestricted versatility to extend or shrink your part of technical support work as needed. Progent takes care of startup installation and onboarding of the professional services PSA software plus documentation, testing and training. For details about ProSight Shared Help Desk, see ProSight Co-Managed Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help organizations of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

Onsite Consulting and Support Services Offered at the QTS Sacramento Data Center
The QTS Data Center facility, formerly the Herakles Data Center, is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is now using the QTS Sacramento Data Center as a colocation facility or if your company is considering moving your primary or disaster recovery equipment to the QTS Sacramento Data Center, Progent can provide a variety of cost-effective services including data center relocation, system installation and updates, network optimization, comprehensive project management services, virtualization expertise, remote monitoring, automated network administration, application programming, disaster recovery planning, data security evaluation, and the support of the Progent Test Lab. For more details, refer to Progent's onsite consulting support at the QTS Colocation Center.

The Progent Test Lab is a lab at the QTS Data Center with a collection of dedicated computers and network support equipment able to be utilized remotely or on premises to accommodate piloting, assessments, performance testing, repair, disaster recovery planning, training, and additional reasons to help Progent's clients succeed with major IT initiatives. To learn more, see Progent's Test and Training Lab at the QTS Data Center.

24x7 On-site Support Options
Progent can provide optional 24x7 remote or in person computer help and information technology outsourcing services in these locations in your area:

• Napa
• Vallejo
• Benicia
• St. Helena
• Callistoga
• Yountville

If your small business is anywhere in Napa or Solano County and you require computer support, information technology outsourcing, or top-level services from a Progent engineer, call 707-603-2323 or visit Contact Progent.