Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Progent's IT consulting clients in the Tri-Valley area include software developers, Internet technology companies, telecommunications companies, and back-office support divisions of global companies. Businesses in the Tri-Valley area require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this competitive environment, many growing businesses are trying to control budgets and staff size without compromising their IT system. Progent offers professional, affordable IT outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Progent: Your Microsoft Certified Information Technology Consulting Experts
For over two decades, Progent's network support experts have been the premier source of economical Microsoft support services, Cisco network technology expertise and advanced consulting assistance for companies in the and Silicon Valley. If your company needs emergency network support from a certified professional, a system engineer, or a software programmer, Progent is the most reliable source for computer services such as email consulting, system security evaluation and enhancement, Help Desk services, custom application design, server virtualization help, live online classes for Microsoft Office and Office 365 applications, and high availability system design.

As a Microsoft-authorized computer consulting firm, Progent provides businesses of all sizes in the city of Pleasanton enterprise-class information technology consulting services as well as remote or in person troubleshooting help for environments based on Microsoft Windows and Cisco platforms. Areas of expertise provided by Progent cover Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and configuration expertise and Windows Server 2008 R2 upgrade help to build a solid basis for your information network, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server upgrade support, Exchange 2013 integration and Exchange 2010 Server management to establish a state-of-the-art messaging solution, MS SharePoint configuration to improve information sharing, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development consulting, and Microsoft SQL 2014 consulting to harness your vital information, Microsoft Dynamics GP software education for timely financial reporting, and Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for proactively tracking the health of your information system. Progent can also offer Cisco Premier network engineers to show you how to optimize and maintain your network architecture.

Additional on-premises and remote information technology services offered by Progent to clients in the Pleasanton area include senior project management expertise, iPhone integration and management, Android smartphone and tablet integration, Blackberry troubleshooting and Microsoft Windows smart phone and tablet management, site surveys for Wi-Fi installation, database management and application programming support from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL application programmers, virtual server expertise from certified Windows Hyper-V integrators, VMware vSphere planning and deployment, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX network virtualization design and management, and Citrix XenServer integrators, plus disaster recovery planning and testing.

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight series of IT management outsourcing services covers all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration Solutions
Office 365 Exchange Online Integration Solutions with On-premises ExchangeProgent offers expert remote support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

Onsite Support Services Available at the QTS Sacramento Internet Data Center
The QTS Data Center, previously called the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is now utilizing the QTS Sacramento Data Center as a colocation site or if you are planning on migrating your primary or disaster recovery system to the QTS Sacramento Colocation Center, Progent can provide a range of affordable services including colocation migration, system installation and upgrades, network optimization, comprehensive project management services, virtualization expertise, remote monitoring, centralized network management, software development, disaster recovery planning and testing, security evaluation, and the use of the Progent Test Lab. For more details, refer to Progent's consulting support at the QTS Data Center.

The Progent Test Lab is a lab at the QTS Colocation Center with a variety of advanced computers and network support equipment able to be used remotely or on premises to facilitate piloting, evaluations, capacity testing, repair, disaster recovery simulation, training, and additional purposes to help Progent's clients succeed with major IT initiatives. For more information, visit Progent's Test and Training Lab at the QTS Colocation Center.

Round-the-clock On-site Support Availability
Progent offers optional around-the-clock on-line or on-premises computer support and information technology outsourcing services in these locations in your area:

  • Pleasanton
  • Livermore
  • San Ramon
  • Dublin

If your small business is in the Tri-Valley area and you are in need of technical assistance, IT outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 925-621-2400 or visit Contact Progent.



An index of content::

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    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact productivity.

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  • Consulting Cisco ASA Firewall with Firepower
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    Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X firewalls and offer centralized management and automation of advanced security capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and carry out a smooth upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control IT environments that span branch offices, data centers, and cloud resources.

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    Security Protection Information systems Security Outsourcing

    For smaller companies, network security and information assurance and compliance is excessively complicated to stay ahead of yet too risky to overlook. The world's biggest institutions have been hacked, and the top cloud service providers have on occasion been taken down. It seems like there's nowhere to run. Progent has made it economical for small and midsize companies to implement vital security projects successfully by offering the benefit of billable time to the nearest minute without any minimum billing for remote help. You have access to a world-class computer consultant to provide precisely the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any aspect of system security including security assessments, malware screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and creating a comprehensive security strategy.

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  • Amazon MWS development Design Firms Contract Programming Firm Amazon Marketplace Web Service integration
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    24/7/365 Remote Workforce Network Infrastructure Integration Services

    Progent can help small and mid-size companies to plan, implement and troubleshoot the network infrastructure for at-home workers.

  • Amazon hybrid cloud solutions Programming Firm Amazon AWS integration Design
  • Apple Macintosh Remote Support Services Remote Consulting iPhone
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  • Virtual Server Private Cloud Hosting Engineers
    Private Cloud Virtual Datacenter Hosting Technology Professional

    Progentís private cloud hosting service allows small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a secure Tier III data center facility on fault-tolerant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restore. You can take advantage of Progentís private cloud hosting service to eliminate major investments in the acquisition, maintenance, and operation of network hardware and data center facilities while achieving the highest levels of network availability and security.

  • Auditing Sun Solaris Solaris Firewall Setup

  • Amazon MWS Developer Firm
    Amazon Marketplace Web Service Coder

    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, lower their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.

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  • 24x7 Microsoft Dynamics NAV Installation support
    QuickBooks Pro Support and Integration

    In addition to providing access to Microsoft Dynamics GP (Great Plains) consultants, Progent can provide experts in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group online training customized to address your specific needs. Progent's consultants also can show you how to integrate and maintain a secure, reliable server and communications foundation to run your ERP, MRP and accounting solutions.

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  • CCNP Certified Small Business 500 Access Point Remote Support 24/7 Support Small Business WAP351
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  • Cisco ASA and VMware Online Consulting Firepower Services Online Technical Support

  • VMware NSX Hybrid Cloud Consult
    VMware Cross vCenter NSX Consultancy

    VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure. VMware Site Recovery Manager supports programmatic recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM and VMware NSX.

  • Cisco Certified Experts Small Business System Consultants Guru Small Business
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  • Cisco Firepower URL Filtering Online Consulting After Hours Cisco Firepower 1000 Series Firewalls Support and Help

  • Consultant Services CRISC Certified Risk and Information Systems Control
    CRISC Cybersecurity Contractors

    Progent can provide the services of a CRISC-certified risk management expert to help your company to design and implement an enterprise risk management (ERM) solution following leading practices identified by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.

  • Citrix HDX IT Consultants Citrix OpenCloud Access Troubleshooting

  • Windows Server Essentials Hyper-V Replica Professional
    Windows Server Essentials Hyper-V Engineer

    Windows Server 2012 R2 Essentials is an affordable, entry-level platform that allows small organizations to make the move from the traditional stand-alone on-premises datacenter to the modern hybrid networking paradigm that combines both local and cloud-based resources. Progent's consultants offer budget-friendly remote consulting and troubleshooting for Windows Server Essentials. Progent can assist you to evaluate the possible productivity and cost advantages of moving to Windows Server Essentials and implementing a hybrid local/cloud-based model for your network environment. Progent offers comprehensive project management so you can plan and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers continuing consulting help, technical support, and training.

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  • SQL Server 2017 Express Consultant
    Support Outsourcing SQL Server 2017 Management Studio

    Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business benefits of migrating to SQL Server 2017 and can help you to plan and implement a smooth migration of your databases and applications to any deployment model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or on-premises support services ranging from on-demand design review or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on schedule and within budget.

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  • Exchange 2003 Server Upgrade Computer Engineer Biggest Microsoft Exchange Engineer
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  • Microsoft Windows 7 Upgrade Small Business Network Consulting
    Top Small Office Computer Consulting Services Microsoft Windows 7 Upgrade

    Progent's Microsoft certified engineers can help you to test Windows 7 to verify application and driver compatibility and to check its performance and reliability working in your environment. Progent can also help you to evaluate the likely business advantages of adopting Windows 7. If you decide that Microsoft Windows 7 fits your business, Progent can assist your IT organization to design and implement a non-disruptive deployment of Microsoft Windows 7 from a your current release of Windows.

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    Progentís computer outsourcing support offerings for small companies include planning Server 2003, Microsoft .NET Server, and Microsoft BackOffice environments, managing upgrades to XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and on-site troubleshooting, fixing chronic IT problems, and producing a company-wide security strategy. Progent can help you enhance system availability and throughput with non-stop technologies, redundant network topology, and proactive network monitoring. Progent also offers project management help for major migrations and can assist with requirements definition, product inventory, bill of materials development, vendor qualification, procurement coordination, and professional documentation. Progentís computer outsourcing help also features education for office productivity programs such as Microsoft Office XP.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Remote and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent include Return on Investment analysis, project management, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile management and synchronization, telecommuter connectivity, data and identity security, automated deployment and administration, network infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support staff and end users, and post-migration technical help.

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  • Microsoft Certified Partner System Center 2016 Cloud Integration Remote Technical Support
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    Small to middle size companies can now get all the advantages of System Center Operations Manager and in addition have quick access to Progentís Microsoft and Cisco Certified network support experts. With Progent's economically priced IT service packages, small and midsize organizations can choose a simple Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small business information systems world-class reliability, protection, and productivity.

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  • Active Directory Specialist
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    Windows Active Directory requires significant hands-on experience to integrate efficiently across an enterprise. Progentís Microsoft Certified engineers are experts in planning, deploying, and troubleshooting sophisticated Enterprise Active Directory installations. Progentís fields of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted Active Directory objects, cleaning up legacy beta version configuration objects in production Active Directory environments, and fixing failed configurations of Active Directory and AD-associated programs.

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  • Windows and Linux Computer Engineer
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    If your business network combines Linux-based products technology with Microsoft Windows, Progent can assist you to incorporate your servers into a cohesive environment that permits all your OS platforms to coexist for simple administration, seamless information exchange, high reliability, enhanced performance, and strong security. Progent's Linux and Windows integration support offerings feature IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote network support and repair, on-site technical support, and Help Desk support.

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    Progent's Cisco Jabber consultants can provide online or onsite expertise to assist businesses of any size to design, deploy, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide in-depth support for all the products, technologies and services that go into building an end-to-end Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft Office 365 applications, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration ecosystem.

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    Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that enhances cloud readiness, supports the most popular smart phones and tablets, allows single sign-on with Microsoft Azure Active Directory, and strengthens security. Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, expands the Web Client, and delivers more than 100 enhancements to various applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the critical IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the business value of your investment in this mission-critical platform.

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    Microsoft Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, expandability, and versatility that accelerate output of local, branch office, and mobile workers. Progent's network experts can deliver affordable online consulting, technical support, and training services to assist you to plan, implement, and manage Microsoft Windows Server 2008 R2 in order to add significant strategic value to your network.

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    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to every customer. The practice of detailing and archiving support records results in more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

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    Our Experts Team provides consulting in key areas including Apple OS integration and applications; Expertise for Linux-based, UNIX, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized application support; Chief Information Officer, business analyst, and project logistics outsourcing; Custom program design and integration; Web, electronic business, Electronic Data Interchange, and customer information portal design and deployment; SQL support and performance help; Management information consulting; and Telecom systems consulting.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco appliances for centralized management.

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    Progent's Microsoft-certified SharePoint consultants offer economical remote and onsite expertise, application development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.

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    Progent is one of the most qualified IT consulting firms for designing email and messaging systems based on Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full advantages of Exchange Server 2000 under common scenarios including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Exchange 2000 management.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and fixing System Center Operations Manager solutions and can provide organizations of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or onsite troubleshooting to assist you to remediate serious issues detected by Microsoft SCOM 2012.

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    Progent can show you how to plan, deploy, manage, monitor, and repair a viable Wireless LAN infrastructure, select sensible hardware and software, and configure access points, wireless bridges, radio antennas, wireless controllers, and various wireless products. Progent can also help you create a complete wireless system security strategy that is well integrated with the security strategy for your entire corporate network.

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    Progent offers fast online access to Cisco CCIE network infrastructure consultants. Progent's CCIE engineers can connect to your network via powerful remote support tools to deliver quick and economical analysis and repair of critical network infrastructure issues.

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    Progent's Microsoft and Cisco-certified consulting engineers can assist you to assess the benefits of Microsoft Exchange Server 2010 for your company and can assist you to plan and implement an efficient migration to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will provide fast payback by increasing your productivity, lowering the cost of equipment and support, streamlining administration, and consolidating your vital communications platforms.

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    Progent's Juniper-certified NetScreen engineer can help you to install and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen devices to more current Juniper technologies, and troubleshoot network infrastructure problems in Juniper-only or mixed-vendor systems.

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    Progentís Co-managed Help Desk service allows your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top shared professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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    Progent's certified Microsoft Office and Office 365 consultants can assist companies of any size to integrate Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless productivity solution that provides quick return on investment and enables better business outcomes. Progent can assist your company to integrate Microsoft Office or Office 365 applications with each other and with other key Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also assist you to resolve compatibility issues with various versions of Microsoft Office and offers customized online instruction to individuals or groups.

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  • Onsite Technical Support Exchange 2013 Collaboration
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    Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and introduces powerful innovations as well as a redesigned architecture. These enhancements favorably impact vital IT areas including manageability, availability, compliance, operational costs, teamwork, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the potential business benefits of migrating to Exchange 2013, create an efficient validation and rollout strategy, and educate your IT team to maintain your Exchange 2013 environment. Progent also offers ongoing remote support and management services for Exchange Server 2013.

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