Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
(510) 300-1400 Hayward Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
(925) 362-2400 Walnut Creek Network Support Services


Progent's IT consulting clients in the Tri-Valley area include software developers, Internet technology companies, telecommunications companies, and back-office support divisions of global companies. Businesses in the Tri-Valley area require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this competitive environment, many growing businesses are trying to control budgets and staff size without compromising their IT system. Progent offers professional, affordable IT outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Progent: Your Microsoft and Cisco Certified IT Service Experts
For more than two decades, Progent's network support engineers have been the top providers of affordable Microsoft Windows support services, Cisco networking expertise and IT consulting assistance for companies in the and Silicon Valley. If your company requires urgent technical support from a certified expert, a network engineer, or an application programmer, Progent is your best choice for computer services including e-mail and messaging assistance, network security testing and enhancement, Help Desk support, custom program design, server virtualization help, online training for Microsoft Office applications, and fault tolerant system engineering.

As a Microsoft-authorized computer consultant company, Progent provides companies in Pleasanton enterprise-class information technology support services as well as online or in person technical help for networks based on Windows and Cisco platforms. Practice areas offered by Progent cover Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment expertise and Microsoft Windows Server 2008 upgrade help to build a firm foundation for your IT network, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server upgrade support, Exchange Server 2013 integration and Exchange 2010 support to establish an advanced email solution, MS SharePoint management to improve information sharing, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development consulting, and Microsoft SQL 2014 deployment help to manage your vital information, Dynamics GP software training for timely financial information, and Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for proactively monitoring the efficiency of your information system. Progent can also provide Cisco Certified network consultants to show you how to optimize and maintain your connectivity architecture.

Other on-premises and remote information technology consulting services provided by Progent to clients in the Pleasanton area include project management consulting, iPhone and iPad integration, Android smartphone and tablet integration, RIM Blackberry support and Microsoft Windows handhelds management, wireless site design for Wi-Fi installation, database management and software programming support from certified SQL Server experts, Oracle DBAs and developers, and MySQL consultants, virtualization expertise from certified Hyper-V consultants, VMware vSphere deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network architecture and management, and Citrix XenServer integrators, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Cloud Integration
Office 365 Integration with On-premises ExchangeProgent offers advanced remote consulting to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.

Onsite Consulting Services Offered at the QTS Sacramento Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are currently using the QTS Data Center as a colocation facility or if you are planning on migrating your primary or disaster recovery equipment to the QTS Sacramento Data Center, Progent can provide a range of budget-friendly consulting services that include colocation migration, system deployment and updates, network improvements, project management, virtual server expertise, offsite monitoring, streamlined network administration, software development, disaster recovery/business continuity planning, security assessment, and the use of Progent's Test Lab. For more details, visit Progent's consulting support at the QTS Data Center.

Progent's Test and Design Lab is a lab at the QTS Colocation Center with a variety of advanced servers and network equipment able to be used online or on site to facilitate system testing, evaluations, capacity testing, troubleshooting, disaster recovery planning, education, and additional reasons to help Progent's clients succeed with large-scale projects. To learn more, refer to Progent's Test and Training Lab at the QTS Colocation Center.

24x7 On-site Support Availability
Progent offers optional around-the-clock remote or on-premises network help and IT outsourcing services in these locations in your region:

  • Pleasanton
  • Livermore
  • San Ramon
  • Dublin

If your small business is in the Tri-Valley area and you are looking for computer assistance, IT outsourcing, or top-level expertise from a certified Progent consultant, call 925-621-2400 or visit Contact Progent.



An index of content::

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    For small and midsize businesses, computer security and information assurance and compliance is excessively complex to stay ahead of but too dangerous to overlook. The world's largest enterprises have been breached, and the top cloud service providers have occasionally been taken down. It seems like there's no place to hide. Progent makes it economical for small and midsize companies to implement critical IT security tasks effectively by offering the benefit of billable time to the nearest minute with no minimum billing for online support. You have access to a seasoned computer expert to deliver precisely the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any level of network security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and creating a complete security plan.

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    If your company computer system mixes Sun Solaris platforms with Windows, Progent can assist you to incorporate your IT resources into a unified network that allows all your operating systems to run side by side for simple administration, transparent information exchange, high availability, superior throughput, and strong security. Progent's Sun Solaris and MS Windows integration assistance services include IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote technical help and troubleshooting, in-person technical support, and Help Desk Call Center support.

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    Progent is among the most qualified information technology support firms for creating email and messaging systems powered by Exchange 2000 Server. Progent is skilled in helping small companies derive the full advantages of Microsoft Exchange Server 2000 under common situations such as upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server administration.

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    Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Azure enterprise hybrid cloud design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.

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    Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet resources while enabling enhanced productivity by making these applications available to authorized remote or mobile users. Internet Security and Acceleration Server 2006 can guard business applications, services, and information across all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-premier Internet Security and Acceleration Server 2006 experts can help you design, install, set up, and maintain Internet Security and Acceleration Server 2006 on your system so that your business achieves a smart and economical balance of protection, productivity, and speed.

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    Progent's Solaris family consulting experts offer small and mid-size companies and developers assistance with managing and maintaining Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of expertise provides you with a convenient single source to help you create and manage a secure and reliable cross-platform network and communications infrastructure that supports Sun Solaris and Microsoft coexistence by combining Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    At Home Workforce Helpdesk Services Remote Support Services

    Progent offers small and mid-size businesses supplemental or fully outsourced Help Desk call center services for at-home employees.

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    Progent offers cost-effective online consulting to assist businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design and review, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN connections and can help you deploy all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS resources. Progent can provide as-needed expertise to help you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on schedule and on budget.

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    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Mid-size companies who utilize familiar independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

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    Citrix offers a comprehensive line of platforms that provide enterprise-grade manageability, expandability, and performance for server virtualization and for centralized delivery of Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can assist your company to evaluate the business advantages of Citrix technology and can help you design, test, deploy, optimize, and maintain Citrix virtualization platforms.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent can help you to understand the many subscription plans available with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help you to build and maintain hybrid networks that seamlessly integrate on-premises and cloud-based products and services.

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems.

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    Cisco's Meraki line of access and distribution switches are designed for environments ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote expertise to help you to design and implement an efficient network solution based on Meraki switches, streamline network administration with Meraki's cloud-centric management architecture, configure policies to ensure security, develop and validate a disaster preparedness strategy, and resolve technical issues related to any aspect of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a unified networking solution.

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    Progent's Data Center professionals can help you identify high availability data centers that match the particular requirements of your company. High availability co-location sites are especially attractive to small companies due to of their low cost and convenience compared to taking a do-it-yourself strategy. Attempting to create an on-site data center with even a basic degree of fault tolerance is too costly for most small organizations. Progent is ready to show you how to reap all the benefits of non-stop data centers and fault tolerant colo sites by offering a full array of engineering and maintenance services.

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    Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, in the trenches of IT service, executing a broad range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of individual best practices that are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair real-world IT problems quickly.

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    Dynamics GP/Great Plains can help you expand and control your business more efficiently by offering deep availability of decision-driving information and a fast return on investment. Dynamics GP confers major business benefits including its ability to extend the reach of your company, manage your accounting, automate financial operations, standardize processes throughout your business, refine inventory control, enhance order accuracy, expand revenue and minimize lead-time, and increase cash flow. Progent can show you how to set up and maintain a reliable, secure server and network infrastructure to support Great Plains, and can provide expert Dynamics GP/Great Plains consultants to help you derive all the advantages of your Dynamics GP software.

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    Progent offers consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.

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    Progent's Microsoft certified experts offer three ways to help mid-size and large businesses develop a cost-effective and productive internal Computer Support Help Desk. Progent's consulting services include Return on Investment evaluation, process study and improvement, executive reporting, education of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help organizations analyze the numerous high-quality Help Desk application programs on the market and determine what packages may be too costly, lack key functions, or align badly with your organization's business goals. Progent also provides short-term staffing for companies who need to reinforce their internal Help Desk team for occasional tasks or to substitute for absent or incapacitated personnel.

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    Progent's Cisco CCIE wireless network infrastructure consultants can provide remote or onsite configuration and troubleshooting support to assist your organization to plan, configure, upgrade, optimize, administer and debug Aironet Wi-Fi access point deployments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-hosted resources to build an enterprise connectivity foundation that is simple to administer and expand. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless access points to work with your unique workplace design, building structure, and expected workloads.


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