San Francisco Peninsula
San Mateo, Burlingame, Foster City:

Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Progent's IT consulting clients in the San Mateo area include software development companies, venture capital firms, startups and startup-related support industries, and property management companies. Progent's most popular services in this area include setting up easy-to-manage but ready-to-grow IT infrastructures, architecting solid communications systems, and designing robust and secure email solutions based on Microsoft Exchange.

Restricted budgets, high-turnover of IT personnel, and a fiercely competitive business environment make it necessary for companies on the San Francisco Peninsula to build solid, scalable IT foundations and to have access to professional and affordable outsourced support. More than 20 years of experience integrating Microsoft Windows networks makes Progent the right choice.

Your Microsoft Certified IT Service Professionals
For more than 20 years, Progent's computer service experts have been the premier providers of low-cost Microsoft consulting, Cisco network technology expertise and IT consulting assistance for companies in the and the California Central Valley. If your company requires emergency technical support from a seasoned professional, a system engineer, or an application programmer, Progent is your most reliable source for computer support services such as e-mail and messaging consulting, system security testing and design, Help Desk outsourcing, custom program design, server virtualization help, online training for Microsoft Office applications, and fault tolerant system solutions.

As a Microsoft-qualified network consultant company, Progent provides businesses in the San Mateo area world-class IT consulting expertise plus remote or in person troubleshooting assistance for environments based on Microsoft Windows and Cisco platforms. Practice areas provided by Progent cover Windows Server 2022 solution design and migration services, Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and migration expertise and Microsoft Windows Server 2008 R2 upgrade support to build a firm foundation for your IT network, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration and Exchange 2010 maintenance to provide a state-of-the-art messaging solution, MS SharePoint configuration to improve collaboration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration support, and Microsoft SQL Server 2014 deployment help to control your vital corporate data, Microsoft Dynamics GP software education for accurate financial reporting, and Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for 24x7 tracking the reliability of your information system. Progent can in addition offer Cisco Certified engineers to show you how to optimize and maintain your network architecture.

Other onsite and online IT services offered by Progent to businesses in the San Mateo vicinity include project management expertise, Apple iPhone integration and management, Google Android phone integration and management, RIM Blackberry support and Microsoft Windows smart phone and tablet integration, wireless site design for Wi-Fi installation, DBA and application development support from certified Microsoft SQL consultants, Oracle professionals, and MySQL application programmers, virtual server solutions from certified Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX virtual network architecture and management, and Citrix XenServer consultants, plus disaster recovery/business continuity planning and testing.

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight suite of network monitoring and management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your client-server infrastructure by offering an environment for streamlining common time-consuming jobs. These can include health checking, patch management, automated repairs, endpoint setup, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your designated IT management personnel and your assigned Progent consultant so potential issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time management reporting utilities created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid restoration of critical files, apps, system images, plus VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, human error, malicious employees, or application bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to verify your identity on a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Shared Call Desk: Outsourced and Shared Call Desk Services
  Progent's Shared Help Desk Service provides a smooth supplement to your in-house IT support organization. End user access to the Help Desk, delivery of support, issue escalation, trouble ticket creation and tracking, performance measurement, and management of the support database are cohesive regardless of whether incidents are taken care of by your core IT support organization, by Progent's team, or both. Your business has complete flexibility to expand or reduce your share of technical support activity as needed. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and education. To learn more about ProSight Co-Managed Call Desk, visit ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

• Patch Management: Patch Management Services
  Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

Onsite Consulting Services Available at the QTS Sacramento Colocation Center
The QTS Data Center, previously called the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now using the QTS Data Center as a colocation site or if your company is considering migrating your main or offsite backup equipment to the QTS Sacramento Data Center, Progent can provide a range of affordable services such as data center relocation, system installation and updates, infrastructure improvements, project management, virtual server expertise, remote network monitoring, automated network management, software programming, disaster recovery planning and testing, data security assessment, and the use of the Progent Test Lab. To find out more, visit Progent's consulting services at the QTS Data Center.

The Progent Test Lab is a room at the QTS Colocation Center with a variety of dedicated servers and network infrastructure that can be used remotely or on site to facilitate system testing, evaluations, performance testing, repair, disaster recovery planning, training, and additional reasons to help Progent's clients successfully carry out large-scale projects. For more information, visit Progent's Test Lab at the QTS Colocation Center.

24x7 On-site Service Availability
Progent can provide optional around-the-clock on-line or on-site network help and information technology outsourcing expertise in these locations in your region:

• San Mateo
• Burlingame
• Foster City
• Belmont
• San Carlos
• Half Moon Bay

If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of technical assistance, IT outsourcing, or high-level expertise from a Progent engineer, call 650-931-2400 or visit Contact Progent.