Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services


Progent's IT consulting clients in Santa Cruz and the Northern Monterey Peninsula area include insurance brokers, legal, accounting and real estate service firms, product development companies, and small-scale manufacturers. Progent's most popular services in this area include turn-key outsourcing of IT management, designing and implementing low-maintenance network infrastructures, and emergency on-site support.

The limited availability of professional, full-service technical support companies in this area forces many small businesses to resort to consultants who may not have the depth of expertise or access to additional personnel to respond quickly to emergencies or implement end-to-end solutions that really leverage IT. Progent's network of Microsoft-certified experts makes it possible to provide the right people when you need them.

Progent: The Microsoft and Cisco Certified IT Service Professionals
For more than 20 years, Progent's network support engineers have been the premier providers of budget-friendly Microsoft Windows consulting, Cisco network infrastructure integration and advanced consulting services for businesses in the and the California Central Valley. If your company needs urgent network help from a certified expert, a system consultant, or an application programmer, Progent is your best choice for computer support services such as email migration and support, system protection evaluation and design, Help Desk services, specialized application development, virtual server help, live online instruction for Microsoft Office applications, and high availability network solutions.

As a Microsoft-authorized computer consulting company, Progent offers businesses of all sizes in the Santa Cruz neighborhood enterprise-class IT support expertise as well as online or on-premises technical help for networks powered by Windows and Cisco technology. Areas of expertise provided by Progent include Windows Server 2022 planning and migration expertise, Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 management and migration support and Windows Server 2008 R2 migration help to build a solid basis for your IT network, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 upgrade support, Microsoft Exchange 2013 consulting and Exchange 2010 Server management to provide an advanced email solution, MS SharePoint help to facilitate teamwork, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration consulting, and Microsoft SQL Server 2014 consulting to control your vital corporate data, Dynamics GP/Great Plains software training for timely financial information, and System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for automatically monitoring the efficiency of your information system. Progent can in addition offer Cisco Premier Certified consultants to show you how to maximize and maintain your connectivity architecture.

Other on-premises and online IT consulting services offered by Progent to clients in the city of Santa Cruz include project management expertise, Apple iPhone and iPad integration, Android smartphone and tablet integration, Blackberry support and Microsoft Windows smart phone and tablet management, site design for Wi-Fi installation, database management and application development support from certified SQL Server experts, Oracle professionals, and MySQL application programmers, virtual server expertise from certified Windows Hyper-V consultants, VMware vSphere and vCloud deployment, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization architecture and management, and Citrix XenServer integrators, plus disaster recovery planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and allow non-disruptive backup and rapid restoration of vital files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected application and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Hybrid Cloud Solutions
Microsoft 365 Integration with local Exchange ServerProgent offers advanced remote support services to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.

Onsite Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center, previously called the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS Data Center as a colocation site or if you are planning on migrating your primary or disaster recovery system to the QTS Colocation Center, Progent offers a variety of cost-effective consulting services including data center migration, system installation and upgrades, infrastructure optimization, project management, virtual server configuration, remote network monitoring, streamlined system management, application development, disaster recovery/business continuity planning, data security evaluation, and the use of Progent's Test Lab. For more details, see Progent's consulting support at the QTS Colocation Center.

The Progent Test Lab is a lab at the QTS Data Center with a variety of advanced servers and network equipment that can be utilized remotely or on site to accommodate system testing, evaluations, performance modeling, repair, business continuity simulation, education, and additional reasons to help Progent's customers successfully carry out major projects. For more information, visit Progent's Test Lab at the QTS Colocation Center.

Round-the-clock In Person Support Availability
Progent can provide optional around-the-clock on-line or on-site network help and IT outsourcing expertise in these locations in your area:

  • Santa Cruz
  • Scotts Valley
  • Aptos
  • Watsonville
  • Capitola

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you need technical help, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.



An index of content::

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    Progent's professionals provide experience in multiple disciplines related to mobile connectivity such as network architecture, Activesync, wireless security, mobile e-mail, Microsoft Windows Mobile, RIM Blackberry, and wireless application programming. Progent's certified experts can save your organization time and expense by applying their wireless experience to show you how to select and configure mobile connectivity solutions that fit the needs of your company. Progent can also optimize your network architecture so that wireless PDAs work more reliably.

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  • Technology Consulting Microsoft SQL Server 2012
    SQL Server Configuration Manager Support and Help

    Progent can provide the expertise of certified consultants as well as seasoned software programmers, DBAs, project management experts, network infrastructure engineers, business continuity specialists, and security professionals to help your business to assess the potential benefits of Microsoft SQL Server 2012 for your organization, set up test systems at your site or at Progent's test lab, design and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and configure an efficient and safe network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.

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    Microsoft 365 Access Development Outsourcing

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    Hornetsecurity Altaro 365 Total Backup Consulting

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    Sun Solaris On-site Technical Support

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    Progent's Microsoft and Cisco authorized Consultants provide three ways to help mid-size and large organizations create a cost-effective and successful internal Network Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process study and enhancement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help businesses sift through the numerous top level Help Desk software packages on the market and decide what packages may be too expensive, lack critical functions, or align badly with your company's business goals. Progent also offers temporary staffing for businesses who want to augment their in-house Help Desk staff for special tasks or to fill in for absent or indisposed personnel.

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    Progent can help companies of any size to move any part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment investments. Azure includes a wealth of public cloud services and Progent can help you to understand the benefits and restrictions of various cloud computing architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and network infrastructure and ensure you avoid the common mistakes small organizations make when migrating to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and also to integrate iPhones and iPads and Android handhelds.

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