Monterey Peninsula
Santa Cruz, Watsonville, Capitola:

Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Progent's IT consulting clients in Santa Cruz and the Northern Monterey Peninsula area include insurance brokers, legal, accounting and real estate service firms, product development companies, and small-scale manufacturers. Progent's most popular services in this area include turn-key outsourcing of IT management, designing and implementing low-maintenance network infrastructures, and emergency on-site support.

The limited availability of professional, full-service technical support companies in this area forces many small businesses to resort to consultants who may not have the depth of expertise or access to additional personnel to respond quickly to emergencies or implement end-to-end solutions that really leverage IT. Progent's network of Microsoft-certified experts makes it possible to provide the right people when you need them.

Your Microsoft and Cisco Certified IT Service Experts
For more than 20 years, Progent's network service experts have been the premier providers of economical Microsoft consulting, Cisco network integration and IT consulting services for companies in the and the California Central Valley. If your company requires urgent network support from a seasoned expert, a system consultant, or a software developer, Progent is your most reliable choice for computer services such as email assistance, network protection testing and design, Help Desk services, custom program development, virtualization architecture, live online classes for Microsoft Office applications, and fault tolerant system solutions.

As a Microsoft-Partner computer consultant company, Progent provides businesses of all sizes in the Santa Cruz vicinity world-class information technology consulting services as well as online or on-premises technical help for networks based on Microsoft Windows and Cisco platforms. Areas of expertise provided by Progent cover Windows Server 2022 planning and integration services, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 maintenance and migration support and Microsoft Windows Server 2008 migration support to build a firm foundation for your information system, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting and Exchange 2010 support to provide an advanced email environment, MS SharePoint assistance to facilitate teamwork, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development consulting, and Microsoft SQL Server 2014 deployment help to control your vital information, Microsoft Dynamics GP software education for timely management reporting, and System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for 24x7 tracking the efficiency of your network. Progent can also offer Cisco Premier Certified network consultants to show you how to optimize and support your network architecture.

Additional onsite and online IT support services offered by Progent to businesses in the city of Santa Cruz include project management consulting, Apple iPhone and iPad integration, Android smartphone integration, RIM Blackberry support and Windows smart phone and tablet integration, wireless site surveys for Wi-Fi deployment, database management and application programming services from certified Microsoft SQL experts, Oracle professionals, and MySQL consultants, virtualization solutions from certified Hyper-V consultants, VMware vSphere configuration and troubleshooting, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network design and management, and Citrix integrators, plus disaster recovery planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing an environment for performing common tedious jobs. These include health checking, update management, automated remediation, endpoint setup, backup and restore, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT personnel and your Progent consultant so that potential issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of in-depth management reporting plug-ins created to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, applications, images, and virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are asked to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For details about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.

• ProSight Shared Help Desk: Outsourced and Shared IT Support Center Services
  Progent's Co-managed Service Desk offers a transparent extension of your corporate support team. Client access to the Help Desk, delivery of support, escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive whether incidents are taken care of by your internal network support group, by Progent's team, or by a combination. You have unrestricted flexibility to extend or shrink your share of support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training. For details about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services permit your IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Cloud Integration
Progent offers advanced online support services to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

On-premises Consulting Services Available at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is currently using the QTS Sacramento Data Center as a colocation site or if you are planning on migrating your primary or offsite backup equipment to the QTS Sacramento Data Center, Progent can provide a range of cost-effective services such as colocation relocation, system deployment and upgrades, network improvements, comprehensive project management services, virtualization configuration, offsite network monitoring, streamlined network management, application programming, disaster recovery planning and testing, security evaluation, and the use of Progent's Test Lab. To find out more, see Progent's onsite consulting support services at the QTS Colocation Center.

The Progent Test Lab is a room at the QTS Colocation Center with a variety of advanced computers and network support equipment able to be used online or on site to facilitate system testing, evaluations, performance modeling, repair, disaster recovery planning, training, and other reasons to help Progent's clients successfully carry out large-scale projects. To learn more, see Progent's Test Lab at the QTS Sacramento Data Center.

24x7 In Person Support Availability
Progent offers optional 24x7 on-line or on-site computer support and information technology outsourcing services in these locations in your area:

• Santa Cruz
• Scotts Valley
• Aptos
• Watsonville
• Capitola

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of computer support, information technology outsourcing, or high-level expertise from a certified Progent consultant, call 831-600-4300 or visit Contact Progent.