Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services


Progent's IT consulting clients in Santa Cruz and the Northern Monterey Peninsula area include insurance brokers, legal, accounting and real estate service firms, product development companies, and small-scale manufacturers. Progent's most popular services in this area include turn-key outsourcing of IT management, designing and implementing low-maintenance network infrastructures, and emergency on-site support.

The limited availability of professional, full-service technical support companies in this area forces many small businesses to resort to consultants who may not have the depth of expertise or access to additional personnel to respond quickly to emergencies or implement end-to-end solutions that really leverage IT. Progent's network of Microsoft-certified experts makes it possible to provide the right people when you need them.

Progent: Your Microsoft Certified Network Consulting Professionals
For more than two decades, Progent's computer support engineers have been the premier source of budget-friendly Microsoft consulting, Cisco network expertise and advanced consulting assistance for businesses in the and the California Central Valley. If your small business requires urgent technical support from a seasoned professional, a network consultant, or a software developer, Progent is your best choice for computer support services such as Microsoft Exchange and Outlook help, system security testing and enhancement, Help Desk services, custom application development, virtual server consulting, live online training for Microsoft Office and Office 365 applications, and fault tolerant system solutions.

As a Microsoft-certified computer consultant firm, Progent provides businesses in the Santa Cruz area world-class information technology consulting services plus online or in person technical support for networks based on Windows and Cisco technology. Practice areas provided by Progent include Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 design and deployment expertise and Windows Server 2008 migration help to build a solid basis for your IT network, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 Server consulting and Microsoft Exchange 2010 Server maintenance to establish an advanced email solution, MS SharePoint help to improve teamwork, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development consulting, and Microsoft SQL Server 2014 deployment help to manage your key corporate data, Microsoft Dynamics GP software programming for timely management information, and Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for 24x7 monitoring the efficiency of your information system. Progent can in addition provide Cisco Premier Certified network consultants to show you how to optimize and maintain your connectivity infrastructure.

Other on-premises and remote IT support provided by Progent to clients in the Santa Cruz area include project management expertise, iPhone integration and management, Google Android phone integration and management, RIM Blackberry support and Windows handhelds integration, site design for Wi-Fi installation, DBA and software development support from certified SQL Server consultants, Oracle DBAs and developers, and MySQL consultants, virtual server solutions from certified Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager application continuity consulting, VMware NSX network virtualization architecture and integration, and Citrix consultants, plus disaster recovery/business continuity planning and testing.

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration
Office 365 Integration with On-premises ExchangeProgent can provide expert online consulting to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

Onsite Consulting and Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your business is currently using the QTS Sacramento Data Center as a colocation site or if you are planning on moving your primary or disaster recovery equipment to the QTS Sacramento Data Center, Progent can provide a range of affordable services including colocation relocation, system deployment and upgrades, network optimization, comprehensive project management, virtual server configuration, remote network monitoring, centralized network administration, software programming, business continuity solutions, security evaluation, and the support of the Progent Test Lab. For more details, visit Progent's onsite consulting services at the QTS Data Center.

Progent's Test and Design Lab is a lab at the QTS Data Center with a variety of advanced servers and network support infrastructure able to be used online or on premises to facilitate system testing, assessments, performance testing, forensics, business continuity planning, education, and other purposes to help Progent's clients succeed with major IT initiatives. To learn more, visit Progent's Test and Training Lab at the QTS Colocation Center.

Round-the-clock Local Service Options
Progent offers optional 24x7 remote or on-site network help and information technology outsourcing expertise in these cities in your area:

  • Santa Cruz
  • Scotts Valley
  • Aptos
  • Watsonville
  • Capitola

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you need computer assistance, IT outsourcing, or top-level services from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.



An index of content::

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    Dynamics GP 2010 financial software is a comprehensive business management and analytics platform that unifies data and operations throughout your company, interfaces easily with other solutions, and brings together employees, clients and suppliers unrestricted by time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Release 10.0 deliver capability for accounting, management reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can show you how to set up and manage a reliable, secure server and network environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your company exploit the full power of Microsoft Dynamics GP 2010.

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  • Network Consultants Job Openings
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    Progent is seeking to hire staff-level, results-driven Microsoft accredited engineers with MCSE certification; Cisco accredited network engineers who have Cisco CCDP or CCIE credentials; security consultants with CISSP or CISA or equivalent security certification; and advanced system architecture experts with experience in mobile solutions, wireless networking, high availability, workplace recovery, information preservation, and virtual servers. Progent also is looking for professionals to work on Progent's team of help desk service technicians and off-site troubleshooting professionals. Also, Progent is seeking talented administrators who can operate productively in Progent's high-growth, virtual office environment.

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    wireless IP phones and CUCM Remote Support

    Cisco's wireless IP phones are hardened wireless devices intended for workers who are on the move within office, warehouse, health-care or other venues where management requires user endpoints that provide more control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Successful integration of Cisco's wireless IP phones usually demands that you set up and fine tune numerous components of your wireless environment such as APs, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's certified consultants offer remote and onsite assistance to help you build and administer a Cisco wireless VoIP phone solution by delivering services that range from debugging the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.

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    Hermes ransomware recovery Services

    Progent's seasoned ransomware recovery experts can help your business to restore a network damaged by a ransomware virus such as Ryuk, Dharma, Hermes, or Locky.

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  • IT Consulting Cisco RADIUS Security
    Cisco RADIUS Security Technical Consultant

    Cisco's security and offsite connectivity technology for small to medium sized businesses offer a full array of manageable protection products to help you protect your wired and wireless information system. Cisco's Virtual Private Network line includes routers and switches, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that align best with your business objectives.

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    Windows Server 2016 Software Load Balancing Integration Support

    Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a disaster recovery solution built around Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost equipment, Virtual Machine Load Balancing for improving the speed and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum arbitration point.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to design, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a large campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for centralized management.

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    Microsoft supports seamless hybrid environments that integrate Office 365 and on-premises Exchange systems. This allows you to have specific Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any facet of designing, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is completed on time and on budget.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to design a DR solution based on Microsoft's most advanced Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using commodity hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, economical deployment of a stretch cluster quorum arbitration point.

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    Progentís non-stop interoffice connectivity and fault tolerant system infrastructure engineers can help small businesses achieve fault tolerant Interoffice connectivity by means of redundant system architectures featuring transparent failover. Progentís Cisco Certified Internetwork Experts can plan and deploy high-availability Inter-office networks based on fault tolerant EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offers economical non-stop interoffice connectivity.

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  • Specialists IT asset documentation management
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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of the time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it.

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  • CCEA Repairing
    Cisco Certified Internetwork Expert (CCIE Security) Integration Consulting

    Progent offers customers access to engineers who have been awarded some of the IT industry's most prized certifications. Progent thinks that customers have the right to be sure that their IT support consultants have formal testing as well as extensive real-world experience so that Progent's customers can engage Progent's support with trust. Often, vendor credentials such as the Cisco Certified Internetwork Experts brings priority for substantially better vendor help than is available to uncertified service providers, allowing Progent to offer clients a better class of IT service. In other cases, recognized certifications such as CISM or CISSP for network security can aid corporate customers to demonstrate compliance with regulatory requirements by engaging the services of recognized industry experts.

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    Progent's consultants offer macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Entourage and email expertise, network protection services, and custom training. Progent can help clients to migrate to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide help with Apple Mac applications. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and Apple iPad management, or moving to Apple's iCloud. For computer networks built exclusively on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of designing, configuring and supporting a network environment that is available, secure, fast and aligned with your company's business goals.

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