San Francisco North Bay
Santa Rosa, Rohnert Park, Sebastopol, Cotati:

Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Progent's IT consulting clients in Sonoma County include semiconductor equipment manufacturers, software development companies, high-tech design services, prototype and light-production manufacturers, plus networking and Internet companies. Progent's most popular services in this area include virtual office implementation, remote support, 24x7 monitoring, fault-tolerant high-security email systems, Help Desk services, and on-site emergency service.

Because Sonoma County businesses have access to a smaller and less experienced labor pool than is available elsewhere in the y need to leverage IT technologies without building up large in-house IT staffs. A low-overhead virtual network of service experts allows Progent to offer responsive and professional on-site support from Microsoft-certified experts at affordable rates. 

Progent: The Microsoft Certified IT Consulting Professionals
For over two decades, Progent's network support experts have been the top providers of budget-friendly Microsoft Windows consulting, Cisco networking integration and IT consulting services for businesses in the and Silicon Valley. If your company requires urgent network help from a certified professional, a system engineer, or an application programmer, Progent is the best choice for IT support services including Microsoft Exchange and Outlook expertise, system security assessment and enhancement, Help Desk outsourcing, specialized application design, server virtualization architecture, live online instruction for Microsoft Office applications, and high availability network solutions.

As a Microsoft-Partner network consultant company, Progent offers companies in the Santa Rosa vicinity world-class information technology consulting expertise plus online or in person technical assistance for environments powered by Microsoft Windows and Cisco technology. Areas of expertise provided by Progent include Windows Server 2022 solution design and integration services, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 management and troubleshooting expertise and Microsoft Windows Server 2008 upgrade support to create a solid foundation for your information network, MS Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 Server consulting and Exchange Server 2010 support to provide a state-of-the-art email environment, SharePoint assistance to improve teamwork, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration support, and Microsoft SQL 2014 consulting to control your vital corporate data, Microsoft Dynamics GP software programming for timely management information, and Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for 24x7 monitoring the reliability of your information system. Progent can also provide Cisco Certified network consultants to help you optimize and support your connectivity architecture.

Additional onsite and online information technology support available from Progent to clients in the Santa Rosa vicinity include project management expertise, iPhone integration, Google Android smartphone integration, RIM Blackberry support and Windows handhelds management, wireless site surveys for Wi-Fi deployment, database management and application programming services from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL consultants, virtualization solutions from certified Windows Hyper-V consultants, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX virtual network architecture and management, and Citrix XenServer integrators, plus disaster recovery planning and testing.

Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. The ProSight suite of network management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and fast recovery of important files/folders, applications, system images, plus VMs. ProSight DPS helps you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's patch management services.

• ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized for this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of in-depth management reporting utilities created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized control and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration
Progent can provide advanced remote support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

On-premises Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center facility, previously called the Herakles Data Center, is located in the seismically-stable Natomas area of Sacramento, CA. If you are now using the QTS Sacramento Data Center as a colocation facility or if your company is considering migrating your main or offsite backup system to the QTS Sacramento Colocation Center, Progent can provide a range of cost-effective services that include colocation relocation, equipment deployment and upgrades, infrastructure optimization, comprehensive project management, virtualization configuration, remote network monitoring, centralized network administration, application development, business continuity planning and testing, security assessment, and the use of Progent's Test Lab. For more details, refer to Progent's consulting services at the QTS Data Center.

Progent's Test and Design Lab is a room at the QTS Data Center with a variety of advanced computers and network infrastructure that can be utilized online or on premises to facilitate piloting, evaluations, performance testing, forensics, business continuity planning, training, and additional purposes to help Progent's customers succeed with large-scale IT initiatives. To learn more, see Progent's Test and Training Lab at the QTS Sacramento Colocation Center.

Round-the-clock Local Support Options
Progent can provide optional around-the-clock remote or on-site computer support and information technology outsourcing expertise in these locations in your area:

• Santa Rosa
• Rohnert Park
• Sebastopol
• Cotati
• Windsor
• Healdsburg

If your small business is in Sonoma County and you are in need of technical help, information technology outsourcing, or top-level services from a certified Progent engineer, call 707-303-4400 or visit Contact Progent.