Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's IT consulting clients in Sonoma County include semiconductor equipment manufacturers, software development
companies, high-tech design services, prototype and light-production manufacturers, plus networking and Internet companies.
Progent's most popular services in this area include virtual office implementation, remote support, 24x7 monitoring,
fault-tolerant high-security email systems, Help Desk services, and on-site emergency service.
Because Sonoma County businesses have access to a smaller and less experienced labor pool than is available
elsewhere in the y need to leverage IT technologies without building up large in-house IT staffs.
A low-overhead virtual network of service experts allows Progent to
offer responsive and professional on-site support from Microsoft-certified experts at
affordable rates.
Progent: The Microsoft and Cisco Certified IT Service Experts
For more than two decades, Progent's computer service experts have been the top providers of low-cost Microsoft support services, Cisco networking expertise and advanced consulting services for businesses in the and the California Central Valley. Whether your organization needs urgent network support from a certified expert, a system engineer, or an application developer, Progent is the best choice for IT services including Microsoft Exchange and Outlook expertise,
system protection evaluation and design,
Help Desk outsourcing,
custom application development,
virtual server consulting,
live online training for Microsoft Office and Office 365 apps, and
high availability system design.
As a Microsoft-authorized computer consulting company, Progent provides businesses in the Santa Rosa neighborhood world-class IT support services plus remote or onsite troubleshooting help for networks powered by Microsoft Windows and Cisco technology. Areas of expertise offered by Progent include Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 management and troubleshooting support and Microsoft Windows Server 2008 R2 upgrade support to build a firm basis for your IT system, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 Server consulting and Microsoft Exchange 2010 Server maintenance to provide an advanced messaging solution,
SharePoint management to facilitate collaboration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL 2014 deployment help to manage your vital corporate data,
Dynamics GP/Great Plains software education for accurate management reporting, and
System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for automatically monitoring the reliability of your network.
Progent can in addition offer Cisco Certified consultants to show you how to optimize and support your connectivity architecture.
Other onsite and remote IT support offered by Progent to clients in the Santa Rosa area include senior project management expertise, iPhone and iPad integration, Android phone integration, Blackberry support and Microsoft Windows handhelds management, site surveys for Wi-Fi deployment, DBA and application development services from certified Microsoft SQL experts, Oracle professionals, and MySQL application programmers, virtualization expertise from certified Windows Hyper-V integrators, VMware vSphere deployment, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX network virtualization design and management, and Citrix XenServer consultants, plus disaster recovery planning and testing.
Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT management staff and your Progent technical consultant so that emerging problems can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth reporting utilities designed to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and rapid restoration of vital files, apps, system images, and virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application glitches. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are asked to confirm your identity via a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several validation devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Help Desk: Outsourced and Shared Call Center Services
Progent's Co-managed Service Desk provides a smooth supplement to your corporate IT support organization. Client access to the Help Desk, delivery of technical assistance, issue escalation, ticket generation and tracking, performance metrics, and management of the support database are cohesive whether incidents are resolved by your internal support organization, by Progent's team, or both. You have unrestricted versatility to expand or shrink your part of IT support activity as required. Progent provides startup installation and provisioning of the professional services PSA software plus documentation, testing and training.
For details about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
On-premises Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now using the QTS Data Center as a colocation facility or if you are considering moving your primary or disaster recovery equipment to the QTS Colocation Center, Progent offers a variety of affordable consulting services such as data center relocation, system deployment and updates, infrastructure improvements, comprehensive project management, virtualization expertise, offsite monitoring, automated system management, software programming, business continuity solutions, data security evaluation, and the use of Progent's Test Lab. For more details, refer to Progent's onsite consulting support services at the QTS Data Center.
Progent's Test and Design Lab is a lab at the QTS Colocation Center with a variety of advanced computers and network support infrastructure able to be used remotely or on premises to accommodate piloting, evaluations, capacity testing, troubleshooting, disaster recovery simulation, training, and other reasons to help Progent's customers succeed with major IT initiatives. For more information, refer to Progent's Test and Training Lab at the QTS Sacramento Data Center.
24x7 On-site Service Availability
Progent offers optional 24x7 remote or on-premises network help and IT outsourcing expertise in these locations in your area:
- Santa Rosa
- Rohnert Park
- Sebastopol
- Cotati
- Windsor
- Healdsburg
If your small business is in Sonoma County
and you need computer support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified consultant,
call 707-303-4400 or visit Contact Progent.