San Francisco North Bay
Vacaville, Fairfield, Suisun City, Dixon:

Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon

Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.

Progent's IT consulting clients in the Vacaville/Fairfield area include companies involved in high-tech product design and manufacturing, Internet technologies, security services, and small-scale manufacturing. Progent has helped companies in this area to relocate and consolidate their networks, build end-to-end systems for eCommerce and integrated ERP, and set up remote monitoring and Help Desks.

Small businesses in the Vacaville/Fairfield area small need to leverage IT technologies without building up large in-house IT staffs. A low-overhead virtual network of service experts plus proven 24x7 monitoring and remote troubleshooting services allow Progent to offer responsive and professional on-site and remote support from Microsoft- and Cisco-certified experts at affordable rates.

Your Microsoft and Cisco Certified Information Technology Service Professionals
For over two decades, Progent's network support engineers have been the top providers of affordable Microsoft Windows support services, Cisco network infrastructure expertise and IT consulting assistance for businesses in the and the California Central Valley. Whether your company needs emergency technical support from a certified expert, a system engineer, or an application developer, Progent is the best source for computer support services including e-mail and messaging expertise, network protection assessment and enhancement, Help Desk services, custom application design, server virtualization architecture, online instruction for Microsoft Office apps, and fault tolerant system design.

As a Microsoft-certified network consulting firm, Progent provides businesses in the Vacaville vicinity world-class information technology support expertise plus remote or onsite troubleshooting assistance for environments powered by Microsoft Windows and Cisco technology. Areas of expertise provided by Progent cover Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 management and migration support and Windows Server 2008 R2 upgrade help to create a dependable foundation for your IT system, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting and Microsoft Exchange 2010 management to establish a state-of-the-art messaging solution, Microsoft SharePoint management to facilitate teamwork, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL 2014 consulting to manage your vital corporate data, Microsoft Dynamics GP software training for accurate management reporting, and Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for automatically monitoring the efficiency of your network. Progent can also provide Cisco Certified engineers to show you how to optimize and support your network architecture.

Additional on-premises and online IT consulting available from Progent to businesses in Vacaville include senior project management expertise, Apple iPhone integration, Android phone and tablet integration, Blackberry support and Microsoft Windows smart phone and tablet management, site surveys for Wi-Fi installation, DBA and software programming services from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL application programmers, virtual server design and support from certified Windows Hyper-V integrators, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager application continuity consulting, VMware NSX virtual network architecture and integration, and Citrix integrators, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These include health checking, update management, automated repairs, endpoint configuration, backup and restore, A/V protection, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your specified IT staff and your assigned Progent technical consultant so that potential issues can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, applications, system images, plus VMs. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user error, malicious employees, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and enter your password you are asked to verify who you are on a device that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this added form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
  Progent's Co-managed Service Desk offers a transparent extension of your internal support group. Client access to the Service Desk, delivery of technical assistance, issue escalation, trouble ticket creation and updates, efficiency metrics, and management of the support database are consistent whether issues are taken care of by your corporate IT support organization, by Progent, or a mix of the two. You have unrestricted flexibility to extend or reduce your part of technical support activity as needed. Progent provides initial installation and onboarding of the professional services automation software as well as documentation, validation and training. To find out more about ProSight Shared Support, go to ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and tasks that deliver maximum business value from your network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.

On-premises Consulting Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center, formerly the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS Sacramento Data Center as a colocation site or if you are planning on migrating your main or disaster recovery system to the QTS Sacramento Data Center, Progent offers a variety of budget-friendly services such as colocation relocation, equipment deployment and upgrades, infrastructure optimization, comprehensive project management services, virtual server configuration, offsite network monitoring, centralized system management, software programming, disaster recovery planning, data security evaluation, and the use of the Progent Test Lab. To find out more, see Progent's onsite consulting support at the QTS Data Center.

The Progent Test and Design Lab is a room at the QTS Data Center with a variety of dedicated computers and network support equipment that can be utilized online or on premises to facilitate piloting, assessments, performance modeling, repair, disaster recovery simulation, education, and other purposes to help Progent's customers succeed with large-scale projects. For more information, visit Progent's Test Lab at the QTS Sacramento Colocation Center.

Round-the-clock In Person Support Availability
Progent offers optional around-the-clock remote or on-premises network help and IT outsourcing expertise in these locations in your area:

• Vacaville
• Fairfield
• Suisun City
• Dixon

If your small business is anywhere in the Vacaville/Fairfield area and you need computer support, information technology outsourcing, or top-level services from a Progent engineer, call 707-470-1313 or visit Contact Progent.