San Francisco North Bay
Vacaville, Fairfield, Suisun City, Dixon:

Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon

Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.

Progent's IT consulting clients in the Vacaville/Fairfield area include companies involved in high-tech product design and manufacturing, Internet technologies, security services, and small-scale manufacturing. Progent has helped companies in this area to relocate and consolidate their networks, build end-to-end systems for eCommerce and integrated ERP, and set up remote monitoring and Help Desks.

Small businesses in the Vacaville/Fairfield area small need to leverage IT technologies without building up large in-house IT staffs. A low-overhead virtual network of service experts plus proven 24x7 monitoring and remote troubleshooting services allow Progent to offer responsive and professional on-site and remote support from Microsoft- and Cisco-certified experts at affordable rates.

Your Microsoft Certified Information Technology Service Professionals
For over 20 years, Progent's network service engineers have been the premier source of budget-friendly Microsoft Windows support services, Cisco network technology expertise and advanced consulting assistance for companies in the and the California Central Valley. Whether your company needs emergency technical help from a certified professional, a network consultant, or a software developer, Progent is the most reliable source for computer support services including e-mail and messaging consulting, system protection evaluation and enhancement, Help Desk outsourcing, custom application design, virtual server architecture, live online instruction for Microsoft Office applications, and fault tolerant network engineering.

As a Microsoft-Partner network consulting company, Progent provides businesses of all sizes in the Vacaville vicinity world-class information technology support services plus remote or on-premises technical assistance for networks based on Windows and Cisco platforms. Areas of expertise provided by Progent include Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and troubleshooting support and Microsoft Windows Server 2008 migration support to create a solid foundation for your information system, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server integration and Exchange 2010 maintenance to provide an advanced messaging solution, SharePoint configuration to facilitate teamwork, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration support, and Microsoft SQL 2014 consulting to manage your key corporate data, Microsoft Dynamics GP/Great Plains software education for accurate financial reporting, and System Center 2012 Operations Manager expertise and SCOM 2016 consulting for automatically tracking the health of your network. Progent can in addition provide Cisco Certified network consultants to show you how to maximize and maintain your network infrastructure.

Additional onsite and online information technology services available from Progent to clients in Vacaville include senior project management consulting, iPhone integration and management, Android smartphone integration and management, RIM Blackberry troubleshooting and Windows smart phone and tablet integration, site design for Wi-Fi deployment, database management and software programming services from certified SQL Server consultants, Oracle DBAs and developers, and MySQL application programmers, virtualization solutions from certified Windows Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager business continuity planning, VMware NSX virtual network design and management, and Citrix XenServer integrators, plus disaster recovery planning and testing.

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for performing common time-consuming jobs. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT management staff and your assigned Progent technical consultant so that emerging problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities designed to work with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and fast restoration of important files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that uses a different network channel. A wide selection of devices can be used as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.

• ProSight Shared Help Desk: Outsourced and Co-managed IT Support Desk Services
  Progent's Co-managed Help Desk Service offers a seamless supplement to your in-house IT support staff. End user access to the Help Desk, delivery of technical assistance, escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are cohesive whether incidents are resolved by your internal network support resources, by Progent's team, or both. Your business has unrestricted flexibility to expand or reduce your share of technical support activity as circumstances demand. Progent provides initial installation and onboarding of the professional services automation software plus workflow documentation, validation and training. To learn more about ProSight Shared Help Desk, see ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information system. Besides maximizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT team to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Cloud Solutions
Progent offers expert remote consulting to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

Onsite Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are now using the QTS Sacramento Data Center as a colocation facility or if your company is planning on migrating your primary or disaster recovery system to the QTS Sacramento Colocation Center, Progent offers a range of cost-effective services including colocation migration, system installation and upgrades, infrastructure optimization, project management services, virtual server configuration, offsite network monitoring, streamlined system management, software development, disaster recovery/business continuity solutions, data security evaluation, and the support of Progent's Test Lab. For more details, see Progent's consulting support at the QTS Colocation Center.

The Progent Test Lab is a room at the QTS Data Center with a collection of dedicated computers and network support infrastructure that can be used online or on site to accommodate piloting, evaluations, capacity testing, repair, disaster recovery planning, education, and additional reasons to help Progent's customers successfully carry out major projects. For more information, refer to Progent's Test Lab at the QTS Sacramento Colocation Center.

Round-the-clock Local Support Availability
Progent can provide optional around-the-clock on-line or on-site computer help and IT outsourcing expertise in these locations in your area:

• Vacaville
• Fairfield
• Suisun City
• Dixon

If your small business is anywhere in the Vacaville/Fairfield area and you are looking for technical support, IT outsourcing, or advanced services from a Progent professional, call 707-470-1313 or visit Contact Progent.