San Francisco Peninsula
San Francisco, Brisbane, South San Francisco:

Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Progent's IT consulting clients in the San Francisco area include law firms, insurance and financial-related companies, professional and engineering service firms, multi-media companies, plus headquarters for several national and international companies that have chosen to outsource part or all of their IT support. Some of Progent's most popular services for clients include designing multi-office and international connectivity, setting up telecommuting and mobile workforce solutions, and providing remote monitoring and support.

Traffic congestion in the makes it difficult for firms providing on-site support services to respond quickly to peak-hour IT problems. To keep expenses low and service levels high, Progent offers remote monitoring and support based on powerful new Microsoft Operations Manager technology.

Your Microsoft Certified Network Consulting Professionals
For over 20 years, Progent's computer support experts have been the top providers of economical Microsoft Windows consulting, Cisco network integration and advanced consulting assistance for companies in the and Silicon Valley. Whether your organization needs urgent network help from a seasoned expert, a system consultant, or a software programmer, Progent is the best source for computer services such as e-mail and messaging assistance, system protection assessment and design, Help Desk services, specialized application development, server virtualization help, online classes for Microsoft Office and Office 365 apps, and high availability network solutions.

As a Microsoft-Partner network consultant firm, Progent offers businesses of all sizes in the city of San Francisco world-class IT consulting services as well as online or in person troubleshooting assistance for environments based on Windows and Cisco technology. Areas of expertise provided by Progent cover Windows Server 2022 planning and migration services, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 management and troubleshooting expertise and Windows Server 2008 R2 upgrade support to build a solid foundation for your information network, MS Exchange Server 2019 integration, MS Exchange 2016 Server upgrade support, Exchange Server 2013 consulting and Exchange Server 2010 support to provide an advanced email environment, MS SharePoint configuration to improve information sharing, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development support, and Microsoft SQL Server 2014 deployment help to control your key corporate data, Dynamics GP/Great Plains software training for timely management reporting, and System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for automatically tracking the efficiency of your information system. Progent can in addition provide Cisco Premier network consultants to help you optimize and maintain your connectivity infrastructure.

Additional onsite and online IT support services provided by Progent to businesses in the San Francisco vicinity include project management expertise, Apple iPhone and iPad integration, Google Android phone integration and management, Blackberry troubleshooting and Microsoft Windows smart phone and tablet management, site design for Wi-Fi deployment, DBA and application programming support from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL consultants, virtual server solutions from certified Windows Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX network virtualization design and management, and Citrix consultants, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based services designed to allow small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by offering an environment for performing common time-consuming jobs. These can include health monitoring, update management, automated remediation, endpoint setup, backup and recovery, anti-virus defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT staff and your Progent consultant so that emerging problems can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of in-depth reporting utilities created to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or application bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. For details about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
  Progent's Shared Service Desk offers a transparent extension of your corporate IT support team. User interaction with the Service Desk, provision of support services, problem escalation, trouble ticket generation and tracking, performance measurement, and maintenance of the support database are cohesive whether incidents are resolved by your core IT support resources, by Progent, or both. You have unrestricted versatility to extend or reduce your share of support activity as needed. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as documentation, testing and education. For details about ProSight Shared Help Desk, visit ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services permit your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

On-premises Consulting and Support Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS Data Center as a colocation site or if you are considering migrating your primary or disaster recovery system to the QTS Colocation Center, Progent can provide a range of affordable consulting services including data center migration, system installation and upgrades, network improvements, comprehensive project management, virtualization configuration, offsite network monitoring, streamlined system administration, software programming, disaster recovery/business continuity planning and testing, security assessment, and the use of Progent's Test Lab. For more details, see Progent's onsite consulting support at the QTS Colocation Center.

The Progent Test Lab is a lab at the QTS Data Center with a variety of advanced servers and network support infrastructure that can be utilized online or on premises to facilitate system testing, evaluations, capacity modeling, forensics, disaster recovery simulation, education, and other reasons to help Progent's customers succeed with major IT initiatives. To learn more, see Progent's Test Lab at the QTS Data Center.

Round-the-clock On-site Service Availability
Progent offers optional around-the-clock on-line or on-premises network support and IT outsourcing services in these locations in your area:

• San Francisco
• Daly City
• San Bruno
• Millbrae
• South San Francisco
• Pacifica
• Brisbane

If your small business is in the San Francisco area and you require computer support, IT outsourcing, or top-level expertise from a Progent professional, call 415-321-5400 or visit Contact Progent.