Unified Messaging Help and Support
Email, Messaging, Presence, and Video Conferencing
Progent's team of certified Microsoft and Cisco consultants have in-depth experience designing, installing, and supporting unified communications solutions for businesses throughout the United States. Progent can provide organizations of any size world-class consulting expertise for unified communications solutions based on Exchange, Microsoft Teams, Skype for Business/Lync Server and Cisco Unified Communications Manager to help you maximize the business benefits of integrated email, voice mail, Instant Messaging, presence, and web conferencing. In addition, Progent can provide advanced support for video conferencing and immersive telepresence systems from Cisco/Tandberg, Polycom, LifeSize, and Radvision. Areas covered by Progent's unified messaging specialists, Microsoft Exchange consultants and Cisco-certified CCIE network infrastructure experts include:
- Security and virus protection
- Fault tolerance and disaster recovery
- Support for telecommuters and mobile workers
- Centralized communications management tools
- IM and Presence support with Microsoft Teams, Skype for Business, and Lync Server (formerly Office Communications Server)
- Universal inboxes with voicemail and multimedia support
- VoIP solutions based on Cisco infrastructure and endpoints
- Video conferencing and immersive telepresence
Cisco Unified Communications Manager (CallManager) Solutions
Cisco Unified Communications Manager, formerly CallManager, is the foundation of Cisco's communications and collaboration platform, providing a shared, high-availability solution for session and call control for voice, video, messaging, mobility, IM, presence, and web conferencing. Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager (CME) offer a borderless PBX by integrating with applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection and Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and budget-friendly remote and on-premises support to assist businesses of any size to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent can help with any aspect of CUCM setup and debugging in areas such as designing dial plans, integrating Cisco IP handsets, configuring SIP PSTN trunks with the Cisco CUBE, installing ISR routers, creating UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Office. To learn about Progent's consulting services for SIP PSTN trunks and the Cisco CUBE session border controller, see SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration expertise.
Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft has created the technologies and management tools needed to build hybrid email solutions that span Microsoft 365 and on-premises Exchange deployments. These hybrid solutions allow you to locate specified mailboxes on your on premises datacenter and have other mailboxes hosted in the Microsoft 365 cloud. This hybrid architecture may be required in order to comply with regulatory demands or corporate security standards. Progent's Microsoft certified Exchange specialists can assist your IT team with any phase of planning, testing, deploying and troubleshooting a hybrid Microsoft 365 and on-premises Exchange solution. Progent offers on-demand remote support and guidance to help you get past occasional technical road blocks, and Progent also offers full-service project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365/on-premises Exchange project is completed on time, on budget, and in accordance with leading practices. For details about Progent's consulting services for hybrid Microsoft 365 and on-premises Exchange solutions, see Microsoft 365 integration with on-premises Exchange.
Email Security: Spam, Virus and Data Loss Protection
Email is the most common target for malicious hackers and computer viruses. Progent has extensive experience designing and implementing secure Exchange-based email systems featuring real-time virus protection for incoming and outgoing mail. Progent's ProSight Email Guard spam and virus protection solution combines cloud-based resources with a purpose-built on-premises email security gateway to provide small and mid-sized businesses with enterprise-class protection that includes policy-based automatic content filtering and encryption for outbound email. Progent's comprehensive security audits can check your system's vulnerability, and Progent can help you quickly clean up the damage resulting from hacker and virus attacks.
Remote and Mobile Email Access
Progent's experts can configure and maintain Microsoft Exchange Servers and Outlook clients so that corporate email and collaborative information can be securely accessed by remote offices, telecommuters, and mobile workers. Progent can integrate servers, Windows 8.1 and Windows 10 desktop PCs and notebooks, Apple iPhones and iPads, Androids smart phones and tablets, and Windows Phones by offering services that include iPhone and iPad integration and Android phone and tablet consulting.
Email Migration Services
Progent offers cost-effective Exchange 2019 migration planning and support, Exchange 2016 upgrading, and Exchange 2013 migration services to help you follow leading practices to carry out an efficient upgrade from outdated versions of Exchange or from legacy email systems. Progent can help with every step of your Microsoft Exchange Server 2016 or Exchange 2013 upgrade to Exchange 2019 or Microsoft 365 Exchange including outsourced or co-sourced project management, site readiness analysis, recommended sourcing for any new hardware that may be required, designing and configuring DAG groups for high availability, moving mailboxes, setting up load balancing and firewalls, pilot testing, system deployment and tuning, client remediation, and webinar training for network managers and users. If you are moving from a UNIX environment to a Windows solution, Progent can provide UNIX messaging to Exchange migration help.
Microsoft Chat, Presence, Conferencing, and Collaboration Solutions
Progent offers Microsoft Teams integration, Skype for Business consulting, and Microsoft Lync Server migration support to help you build a modern collaboration ecosystem that seamlessly integrates Office/Microsoft 365 apps and services. Progent's Microsoft-certified experts can help you create and manage a secure unified communications solution that supports persistent chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing.
Email Management Tools
Sophisticated email management tools are available from Microsoft and third-party vendors to simplify important tasks such as distinguishing high and low priority email, eliminating spam, adding or deleting users, installing service upgrades, and monitoring performance. Progent can help you identify and configure management tools suited to your business so you can maximize the usefulness of your email system.
Email and Telephony Integration
Progent can help you turn your Microsoft Outlook clients into "universal inboxes" that can send and receive email, voice mail, faxes, and even wireless paging messages. Progent has years of experience installing, supporting, and using telephony solutions that enhance productivity by concentrating your most important business communications into a powerful, one-stop inbox.
Video Conferencing and Telepresence
Progent has extensive experience helping companies deploy and manage video conferencing and immersive telepresence systems and can provide online or remote access to a subject matter expert familiar with popular platforms from Cisco/Tandberg, Polycom, LifeSize, Radvision, and other major providers. To find out more, see Video Conferencing and Immersive Telepresence Integration and Support Services.
Microsoft 365 Exchange Backup and Restore Services
Microsoft 365 offers rudimentary archiving but does not have native support for vital data protection capabilities such as Exchange backups or long-term point-in-time data recovery for OneDrive for Business or SharePoint Online. Hornetsecurity's 365 Total Backup delivers a full-featured BDR solution for automatic backup and rapid recovery of all your organization's Microsoft 365 mailboxes, Teams Chats, SharePoint sites, OneDrive files, and content on Windows desktops and laptops. Progent is a certified Hornetsecurity/Altaro partner and offers ProSight Data Protection Services (DPS) 365 Total Backup to provide comprehensive management services for Hornetsecurity's 365 Total Backup product. ProSight DPS 365 Total Backup delivers an affordable backup-as-a-service (BaaS) alternative that defends M365 apps against data loss or corruption resulting from user or software mistakes, malicious sabotage, and malware attacks like ransomware. For more information, go to ProSight DPS 365 Total Backup services for Microsoft 365.
Contact Progent for Email Solutions
If you are interested in using Progent's Microsoft email help, support or consulting services to fix or enhance your email system, call
An index of content::
Microsoft SQL 2008 Server Technology Consulting
SQL Server 2008 Network Consultants
Progent's Microsoft-Premier SQL Server engineers can provide an array of services to help small companies to design, implement, manage, and repair Microsoft SQL Server 2008 solutions in order to get the optimum strategic benefit from this advanced relational database technology. Also, Progent can provide help with system infrastructure, enterprise-wide protection, and custom software programming to increase the strategic advantage of your SQL Server 2008 investment.
Emergency Microsoft Experts Windows Server 2012 R2 Configuration Manager Technical Support Services
Windows Server 2012R2 Data Deduplication Computer Consultant
Progent's Microsoft-certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, create test environments and migration plans, tune your network for local, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support staff, develop an enterprise-wide security plan, streamline IT administration, assist with application development, and generate and validate a disaster recovery/business continuity plan.
Top Ranked Virtualization Technology Professional
Virtual Server Technology Consulting
By using virtual server technology, businesses are able to operate multiple virtual machines on a single actual server. Virtual server technology allows businesses to gain all the advantages of server segmentation, but without the expense that goes with buying additional server hardware. Virtual servers are the critical technology behind private clouds, which offer major advantages including lowering the costs of hardware, facilities, and administration while improving data security, network reliability, and disaster recovery. Other important server management options include server monitoring software, Windows Server Update Services, and remote system management cards. Progent's certified server management specialists can help you in all areas of server consolidation and management to enable your company to cut expenses and conserve time.
Consultant Virtual Machine Hosting
ProSight Private Cloud Hosting Services Specialist
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size company's servers in an environment that gives the highest level of dependability and scalability and is also easy to transfer to another host. ProSight Virtual Hosting services are built on mature virtualization techniques that allow small companies with mixed- platform IT systems to save significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class fault tolerance and an unmatched level of vendor independence.
Duo Two-factor Authentication Technology Consulting Services
Award Winning MFA and Single Sign-on Online Help
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices.
24/7 Apple Mac and Windows coexistence Remote Support
Windows and macOS coexistence Technology Consulting Services
Progent's support experts in Apple OS X and Microsoft Windows technology can show you how to integrate Mac and Windows systems into cohesive networks with full sharing and workgroup support. Allowing efficient cooperation among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Windows technology. Progent's experience in Microsoft and Macintosh consulting makes it possible to offer expert support to companies that depend on these technologies to maintain their strategic advantage. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Ransomware Recovery Consultant
Managed IT Services Consultants Online Support
Progent's ProSight family of managed IT services are geared to offer organizations who have small in-house network support staffs with low-cost help from enterprise-class management platforms and technical experts. Advantages of the ProSight line of managed IT services include predictable network maintenance expenses, automation of routine administrative processes, continual adoption of the latest information technology, graceful transition from legacy technology to current solutions, improved fit between information technology with business goals, access to veteran network experts, and allowing management to concentrate on business instead of ever-changing computer technology.
Blackberry Specialist
Remote BlackBerry BES Server Support and Integration
Progent can provide the services of RIM BlackBerry-certified engineers who can help small companies to plan, manage, and repair BlackBerry solutions economically and effectively, doing away with the need for an in-house BlackBerry specialist and minimizing the cost and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists offer in-depth backgrounds working with Progent's Microsoft-premier consultants, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This wide range of expertise, combined with Progent's proven online service delivery model, offers small and mid-size businesses an efficient solution for incorporating BlackBerry devices and software productively into their IT system.
Top CRISC Certified Risk and Information Systems Control Analyst Consultant
CRISC Certified Risk and Information Systems Control Consulting Services
Progent can provide the guidance of a CRISC-certified risk management consultant to help your company to design and deploy an enterprise risk management (ERM) strategy following best practices promoted by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.
Database Administration Specialist
24-7 MCSE Expert Certified Excel VBA Contract Programming
Progent's expert software programmers, database designers, and project managers can assist enterprise clients to complete development projects for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to veteran project managers for high-level planning and program co-ordination or Progent can help customers fill in expertise gaps by offering database architects and programmers skilled in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist businesses to incorporate SharePoint with other applications such as SQL Server and Excel to build data-intensive intranets and portal sites. Progent also can provide expertise with multiple web development technologies and can help clients to create, expand, repair, or migrate web applications to take advantage of the most current web technology.
ASA 5500-X Firewall with Firepower Computer Engineer
ASA with Firepower On-site Technical Support
Cisco's Firepower Next Generation Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and include centralized management of advanced security features like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and execute an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's security services to create and centrally manage IT environments that span local offices, data centers, private clouds and public clouds.
Open Now iPhone and Windows 8.1 integration IT Services
Computer Consulting iPhone Active Directory
Progent offers affordable remote assistance to help you to design, deploy, and fix any facet of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you through occasional technical bottlenecks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or maintain a resilient, protected and scalable network infrastructure that aligns with your computing model. Progent also offers remote or on-premises training for individuals or groups to help manage and use your iOS devices in a secure, team-oriented environment that maximizes the strategic value of your IT system.
Installation support Microsoft Dynamics SL
Reports Macola
Besides providing the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent can provide experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, migration support, and one-on-one or group webinar training classes tailored to address your particular needs. Progent's consultants also can show you how to integrate and support a secure, reliable network infrastructure to run your ERP, MRP and accounting solutions.
CISA Certified Technical Support Services
24/7 Cybersecurity Audit Professionals
The Certified Information Systems Auditor accreditation is a recognized qualification that represents expertise in IS security audit and control. Accredited by ANSI, the CISA accreditation requires that consultants pass an extensive examination given by the ISACA international professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional able to assist companies in the fields of IS audit services, information technology administration, network assets and infrastructure ROI, information technology service delivery, safeguarding of information assets, and disaster recovery planning.
Select Topic: