Unified Messaging Help and Technical Support
Email, Messaging, Presence, and Video Conferencing
Progent's team of certified Microsoft and Cisco consultants have in-depth experience designing, installing, and supporting unified communications solutions for businesses throughout the United States. Progent can provide organizations of any size world-class consulting expertise for unified communications solutions based on Exchange, Microsoft Teams, Skype for Business/Lync Server and Cisco Unified Communications Manager to help you maximize the business benefits of integrated email, voice mail, Instant Messaging, presence, and web conferencing. In addition, Progent can provide advanced support for video conferencing and immersive telepresence systems from Cisco/Tandberg, Polycom, LifeSize, and Radvision. Areas covered by Progent's unified messaging specialists, Microsoft Exchange consultants and Cisco-certified CCIE network infrastructure experts include:
- Security and virus protection
- Fault tolerance and disaster recovery
- Support for telecommuters and mobile workers
- Centralized communications management tools
- IM and Presence support with Microsoft Teams, Skype for Business, and Lync Server (formerly Office Communications Server)
- Universal inboxes with voicemail and multimedia support
- VoIP solutions based on Cisco infrastructure and endpoints
- Video conferencing and immersive telepresence
Cisco Unified Communications Manager (CallManager) Solutions
Cisco Unified Communications Manager, formerly CallManager, is the foundation of Cisco's communications and collaboration platform, providing a shared, high-availability solution for session and call control for voice, video, messaging, mobility, IM, presence, and web conferencing. Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager (CME) offer a borderless PBX by integrating with applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection and Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and budget-friendly remote and on-premises support to assist businesses of any size to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent can help with any aspect of CUCM setup and debugging in areas such as designing dial plans, integrating Cisco IP handsets, configuring SIP PSTN trunks with the Cisco CUBE, installing ISR routers, creating UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Office. To learn about Progent's consulting services for SIP PSTN trunks and the Cisco CUBE session border controller, see SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration expertise.
Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft has created the technologies and management tools needed to build hybrid email solutions that span Microsoft 365 and on-premises Exchange deployments. These hybrid solutions allow you to locate specified mailboxes on your on premises datacenter and have other mailboxes hosted in the Microsoft 365 cloud. This hybrid architecture may be required in order to comply with regulatory demands or corporate security standards. Progent's Microsoft certified Exchange specialists can assist your IT team with any phase of planning, testing, deploying and troubleshooting a hybrid Microsoft 365 and on-premises Exchange solution. Progent offers on-demand remote support and guidance to help you get past occasional technical road blocks, and Progent also offers full-service project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365/on-premises Exchange project is completed on time, on budget, and in accordance with leading practices. For details about Progent's consulting services for hybrid Microsoft 365 and on-premises Exchange solutions, see Microsoft 365 integration with on-premises Exchange.
Email Security: Spam, Virus and Data Loss Protection
Email is the most common target for malicious hackers and computer viruses. Progent has extensive experience designing and implementing secure Exchange-based email systems featuring real-time virus protection for incoming and outgoing mail. Progent's ProSight Email Guard spam and virus protection solution combines cloud-based resources with a purpose-built on-premises email security gateway to provide small and mid-sized businesses with enterprise-class protection that includes policy-based automatic content filtering and encryption for outbound email. Progent's comprehensive security audits can check your system's vulnerability, and Progent can help you quickly clean up the damage resulting from hacker and virus attacks.
Remote and Mobile Email Access
Progent's experts can configure and maintain Microsoft Exchange Servers and Outlook clients so that corporate email and collaborative information can be securely accessed by remote offices, telecommuters, and mobile workers. Progent can integrate servers, Windows 8.1 and Windows 10 desktop PCs and notebooks, Apple iPhones and iPads, Androids smart phones and tablets, and Windows Phones by offering services that include iPhone and iPad integration and Android phone and tablet consulting.
Email Migration Services
Progent offers cost-effective Exchange 2019 migration planning and support, Exchange 2016 upgrading, and Exchange 2013 migration services to help you follow leading practices to carry out an efficient upgrade from outdated versions of Exchange or from legacy email systems. Progent can help with every step of your Microsoft Exchange Server 2016 or Exchange 2013 upgrade to Exchange 2019 or Microsoft 365 Exchange including outsourced or co-sourced project management, site readiness analysis, recommended sourcing for any new hardware that may be required, designing and configuring DAG groups for high availability, moving mailboxes, setting up load balancing and firewalls, pilot testing, system deployment and tuning, client remediation, and webinar training for network managers and users. If you are moving from a UNIX environment to a Windows solution, Progent can provide UNIX messaging to Exchange migration help.
Microsoft Chat, Presence, Conferencing, and Collaboration Solutions
Progent offers Microsoft Teams integration, Skype for Business consulting, and Microsoft Lync Server migration support to help you build a modern collaboration ecosystem that seamlessly integrates Office/Microsoft 365 apps and services. Progent's Microsoft-certified experts can help you create and manage a secure unified communications solution that supports persistent chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing.
Email Management Tools
Sophisticated email management tools are available from Microsoft and third-party vendors to simplify important tasks such as distinguishing high and low priority email, eliminating spam, adding or deleting users, installing service upgrades, and monitoring performance. Progent can help you identify and configure management tools suited to your business so you can maximize the usefulness of your email system.
Email and Telephony Integration
Progent can help you turn your Microsoft Outlook clients into "universal inboxes" that can send and receive email, voice mail, faxes, and even wireless paging messages. Progent has years of experience installing, supporting, and using telephony solutions that enhance productivity by concentrating your most important business communications into a powerful, one-stop inbox.
Video Conferencing and Telepresence
Progent has extensive experience helping companies deploy and manage video conferencing and immersive telepresence systems and can provide online or remote access to a subject matter expert familiar with popular platforms from Cisco/Tandberg, Polycom, LifeSize, Radvision, and other major providers. To find out more, see Video Conferencing and Immersive Telepresence Integration and Support Services.
Microsoft 365 Exchange Backup and Restore Services
Microsoft 365 provides rudimentary archiving but does not include integrated support for crucial data protection services such as Exchange backups or greater than 30-day point-in-time recovery for OneDrive for Business or SharePoint Online. Hornetsecurity's 365 Total Backup (formerly named Altaro Office 365 Backup) provides a feature-rich BDR solution for programmable backup and rapid recovery of all your organization's Microsoft 365 mail, Teams Chats, SharePoint sites, OneDrive files, and content on Windows endpoints. Progent is a certified Hornetsecurity/Altaro partner and offers ProSight Data Protection Services 365 Total Backup to deliver end-to-end managed services for Hornetsecurity's 365 Total Backup product. ProSight DPS 365 Total Backup delivers a budget-friendly backup-as-a-service (BaaS) alternative that protects M365 components against data loss or corruption resulting from human or software mistakes, malevolent sabotage, and cyber assaults like ransomware. To learn more, see ProSight DPS 365 Total Backup solutions for Microsoft 365.
Contact Progent for Email Solutions
If you are interested in using Progent's Microsoft email help, support or consulting services to fix or enhance your email system, call
An index of content::
Remote Consulting On Demand IT Staff Augmentation
Cisco and Microsoft On Demand Staff Augmentation Support and Setup
Progent's temporary staff augmentation services enable organizations to meet the need for IT professionals without dealing with the expense and delays associated with vetting and hiring reliable technical workers and without increasing your permanent workforce.
ransomware business recovery Professionals
Avaddon ransomware hot line Professionals
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to contain the spread of an active ransomware attack. Call 800-462-8800
Microsoft Certified CIO Online Help
Cisco and Microsoft Certified Expert CIO Outsourcing
Progent can provide the part-time or temporary assistance of a veteran CIO to provide strategic direction to help your company select and maintain network solutions to meet your current needs and that can serve as a firm basis for your future growth. Progent's temporary Chief Information Officer consulting services provide economic advantages to companies trying to maximize the benefits from their IT expenditures but who are unable or hesitant to add one more high-level position to their full-time staff. Because Progent is vendor-neutral, with a large staff of engineers certified to maintain all major OS platforms and connectivity technologies plus a wide selection and business software, Progent is in a unique situation to provide objective recommendations as well as advanced technical support for building and maintaining information systems that match the particular requirements of your business.
NetApp MetroCluster Synchronous Replication Specialist
Engineer NetApp MetroCluster and FlexPod
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with replication to provide rapid, zero data loss disaster recovery (DR) between datacenters located as far as 185 miles apart from each other. Progent's team of seasoned network consultants can help your business to design, configure, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical requirements and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing guidance with procedures like assigning shelf IDs, determining aggregate layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network, and verifying your disaster recovery solution to verify adherence with information assurance standards and government mandates.
Professionals UNIX, Windows
Windows, UNIX, Solaris Remote Support
If your office network combines UNIX, Linux or Solaris technology with Windows, Progent can assist you to integrate your IT resources into a cohesive environment that permits all your operating systems to run side by side for easy administration, transparent information exchange, high dependability, superior performance, and tight protection. Progent's UNIX and Windows coexistence assistance offerings feature network infrastructure integration and service, support for Windows services for UNIX, online server monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Help Desk services.
At Home Employees Data Protection Setup and Support
24/7 At Home Workforce Data Protection IT Consulting
Progent can assist small and mid-size businesses to plan, implement, test and manage backup/recovery systems needed to support remote workers.
Microsoft Exchange 2000 Online Technical Support
24 Hour Upgrade Help Exchange 2000 Upgrade
Progent is among the most expert information technology support companies for creating e-mail solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies derive all the benefits of Microsoft Exchange 2000 under typical situations including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server administration.
IT Consultants Firepower NGFW Firewalls
Cisco Firepower 2000 Series Firewalls Engineer
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network experts can assist your company to maintain your current PIX or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, optimize, manage and debug firewall environments built on Cisco ASA firewalls with Firepower Services.
Professionals Infor SyteLine CloudSuite Customer Portal
Consult Infor SyteLine ERP
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than a quarter century of background helping manufacturing, distribution and service organizations to simplify supply chains and streamline key business processes in order to bring products to market quickly and adhere to customer commitments dependably. Progent can provide the expertise of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises services that can range from as-needed advice to end-to-end solution design and project management. Sample services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, customization, CPQ, web site integration, debugging, ETL, Microsoft 365 integration, disaster recovery planning, and DBA services.
Windows 2008 Server Online Troubleshooting
Microsoft Certified Consultant Windows Server 2019
The complexity and connectivity demands of Microsoft Windows Servers requires a network consulting team with hands-on experience and broad familiarity with planning and integrating seamless, end-to-end network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progent's consulting support can assist you with planning, installing, administering, and supporting Windows Server solutions that maximize the productivity of your computer network. Progent's consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.
Select Topic: