Unified Messaging Help and Technical Support
Email, Messaging, Presence, and Video Conferencing
Progent's team of certified Microsoft and Cisco consultants have in-depth experience designing, installing, and supporting unified communications solutions for businesses throughout the United States. Progent can provide organizations of any size world-class consulting expertise for unified communications solutions based on Exchange, Microsoft Teams, Skype for Business and Cisco Unified Communications Manager to help you maximize the business benefits of integrated email, voice mail, Instant Messaging, presence, and web conferencing. In addition, Progent can provide advanced support for video conferencing and immersive telepresence systems from Cisco/Tandberg, Polycom, LifeSize, and Radvision. Areas covered by Progent's unified messaging specialists, Microsoft Exchange consultants and Cisco-certified CCIE network infrastructure experts include:
- Security and virus protection
- Fault tolerance and disaster recovery
- Support for telecommuters and mobile workers
- Centralized communications management tools
- IM and Presence support with Microsoft Teams, Skype for Business, and Lync Server (formerly Office Communications Server)
- Universal inboxes with voicemail and multimedia support
- VoIP solutions based on Cisco infrastructure and endpoints
- Video conferencing and immersive telepresence
Cisco Unified Communications Manager (CallManager) Solutions
Cisco Unified Communications Manager, formerly CallManager, is the foundation of Cisco's communications and collaboration platform, providing a shared, high-availability solution for session and call control for voice, video, messaging, mobility, IM, presence, and web conferencing. Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager (CME) offer a borderless PBX by integrating with applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection and Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and budget-friendly remote and on-premises support to assist businesses of any size to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent can help with any aspect of CUCM setup and debugging in areas such as designing dial plans, integrating Cisco IP handsets, configuring SIP PSTN trunks with the Cisco CUBE, installing ISR routers, creating UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Office. To learn about Progent's consulting services for SIP PSTN trunks and the Cisco CUBE session border controller, see SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration expertise.
Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft has created the technologies and management tools needed to build hybrid email solutions that span Microsoft 365 and on-premises Exchange deployments. These hybrid solutions allow you to locate specified mailboxes on your on premises datacenter and have other mailboxes hosted in the Microsoft 365 cloud. This hybrid architecture may be required in order to comply with regulatory demands or corporate security standards. Progent's Microsoft certified Exchange specialists can assist your IT team with any phase of planning, testing, deploying and troubleshooting a hybrid Microsoft 365 and on-premises Exchange solution. Progent offers on-demand remote support and guidance to help you get past occasional technical road blocks, and Progent also offers full-service project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365/on-premises Exchange project is completed on time, on budget, and in accordance with leading practices. For details about Progent's consulting services for hybrid Microsoft 365 and on-premises Exchange solutions, see Microsoft 365 integration with on-premises Exchange.
Email Security: Spam, Virus and Data Loss Protection
Email is the most common target for malicious hackers and computer viruses. Progent has extensive experience designing and implementing secure Exchange-based email systems featuring real-time virus protection for incoming and outgoing mail. Progent's ProSight Email Guard spam and virus protection solution combines cloud-based resources with a purpose-built on-premises email security gateway to provide small and mid-sized businesses with enterprise-class protection that includes policy-based automatic content filtering and encryption for outbound email. Progent's comprehensive security audits can check your system's vulnerability, and Progent can help you quickly clean up the damage resulting from hacker and virus attacks.
Remote and Mobile Email Access
Progent's experts can configure and maintain Microsoft Exchange Servers and Outlook clients so that corporate email and collaborative information can be securely accessed by remote offices, telecommuters, and mobile workers. Progent can integrate servers, Windows 8.1 and Windows 10 desktop PCs and notebooks, Apple iPhones and iPads, Androids smart phones and tablets, and Windows Phones by offering services that include iPhone and iPad integration and Android phone and tablet consulting.
Email Migration Services
Progent offers cost-effective Exchange 2019 migration planning and support, Exchange 2016 upgrading, and Exchange 2013 migration services to help you follow leading practices to carry out an efficient upgrade from outdated versions of Exchange or from legacy email systems. Progent can help with every step of your Microsoft Exchange Server 2016 or Exchange 2013 upgrade to Exchange 2019 or Microsoft 365 Exchange including outsourced or co-sourced project management, site readiness analysis, recommended sourcing for any new hardware that may be required, designing and configuring DAG groups for high availability, moving mailboxes, setting up load balancing and firewalls, pilot testing, system deployment and tuning, client remediation, and webinar training for network managers and users. If you are moving from a UNIX environment to a Windows solution, Progent can provide UNIX messaging to Exchange migration help.
Microsoft Chat, Presence, Conferencing, and Collaboration Solutions
Progent offers Microsoft Teams and Teams Premium integration, Skype for Business consulting, and Microsoft Lync Server migration support to help you build a modern collaboration ecosystem that seamlessly integrates Microsoft 365 apps and services. Progent's Microsoft-certified experts can help you create and manage a secure unified communications solution that supports persistent chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing.
Email Management Tools
Sophisticated email management tools are available from Microsoft and third-party vendors to simplify important tasks such as distinguishing high and low priority email, eliminating spam, adding or deleting users, installing service upgrades, and monitoring performance. Progent can help you identify and configure management tools suited to your business so you can maximize the usefulness of your email system.
Email and Telephony Integration
Progent can help you turn your Microsoft Outlook clients into "universal inboxes" that can send and receive email, voice mail, faxes, and even wireless paging messages. Progent has years of experience installing, supporting, and using telephony solutions that enhance productivity by concentrating your most important business communications into a powerful, one-stop inbox.
Video Conferencing and Telepresence
Progent has extensive experience helping companies deploy and manage video conferencing and immersive telepresence systems and can provide online or remote access to a subject matter expert familiar with popular platforms from Cisco/Tandberg, Polycom, LifeSize, Radvision, and other major providers. To find out more, see Video Conferencing and Immersive Telepresence Integration and Support Services.
Microsoft 365 Exchange Backup and Restore Services
Microsoft 365 offers simple archiving but does not have integrated support for vital data protection services like Exchange Online backups or greater than 30-day point-in-time recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup delivers a feature-rich BDR solution for programmable backup and quick restoration of all your organization's Microsoft 365 mail, Teams Chats, SharePoint documents, OneDrive for Business data, and content on Windows desktops and laptops. Progent is an Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services 365 Total Backup to deliver end-to-end management services for Hornetsecurity's 365 Total Backup suite. ProSight Data Protection Services 365 Total Backup provides an affordable backup-as-a-service (BaaS) alternative that protects M365 components against data loss resulting from human or software mistakes, malevolent corruption, and cyber attacks like ransomware. To find out more, go to ProSight Data Protection Services 365 Total Backup solutions for Microsoft 365.
Contact Progent for Email Solutions
If you are interested in using Progent's Microsoft email help, support or consulting services to fix or enhance your email system, call
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SCCM Endpoint Protection Support and Integration
SCCM and Windows Server Integration
Configuration Manager automates software provisioning and updating, streamlines compliance settings management, inventories network resources, protects against company data leakage, provides health reporting, enables secure self service, and delivers a common point of control for managing mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can assist your organization with any facet of planning, implementing, operating and repairing a SCCM deployment for on-premises, cloud-based, or hybrid environments.
XenDesktop Remote Troubleshooting
Citrix desktop virtualization Consult
For Windows desktop and application virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can help your company to design a XenDesktop environment that maximizes the strategic value of your IT system; configure XenDesktop technology with your servers, user devices, and peripherals; migrate your older virtual desktop software to the latest versions of XenDesktop; and provide advanced online technical support. Progent can also train your IT staff to follow best practices to maintain your XenDesktop solution effectively.
Support Services Microsoft Dynamics 365 Finance and Supply Chain
24-7 Microsoft Dynamics SL Technical Support Services
In addition to providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, upgrade support, and one-on-one or group webinar training classes customized to address your specific needs. Progent's consultants also can help you integrate and support a secure, robust server and communications foundation to run your ERP, MRP and accounting solutions.
Top Ranked MCAD Outsourcing Company
Apple Certified Support Professional (ACSP) Technicians
Progent provides clients access to engineers who have been awarded some of the IT industry's most prized credentials. Progent believes that customers have the right to know that their computer service consultants have accredited training plus extensive real-world backgrounds so that Progent's clients can engage Progent's service with confidence. In many cases, vendor certifications like the CCIE confers priority for substantially better vendor support than is offered to uncertified consultants, enabling Progent to offer customers a higher class of IT service. In addition, recognized credentials such as CISSP or ISSEP for IT security can help corporate clients to demonstrate compliance with regulatory requirements by engaging the assistance of recognized IT professionals.
Best Practices Technology Consulting
Problem Escalation Through Teamwork Network Engineer
Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, in the trenches of IT support, executing a broad range of technical projects for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for using computer knowledge to solve real-world IT problems quickly.
Netwalker ransomware hot line Consultant
Consultants ransomware system rebuild
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to halt the progress of an active ransomware breach. Call 800-462-8800
24-Hour Consultant Services Microsoft Teams disaster recovery
Microsoft Teams Web Apps Server Consulting Services
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Remote Troubleshooting Microsoft 365 PowerPoint Integration
Microsoft 365 Security Network Engineer
Microsoft 365, formerly called Office 365, is Microsoft's growing family of client productivity applications and cloud services offered on a subscription basis. Microsoft 365 programs and cloud services are available in a variety of subscription plans targeted at markets ranging from students and households to global enterprises. Progent offers quick and affordable remote access to consultants with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can assist your business to evaluate the wealth of subscription plans offered with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with cross-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also help you to build and manage hybrid solutions that seamlessly integrate on-premises and cloud products and services.
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