Unified Messaging Help and Technical Support
Email, Messaging, Presence, and Video Conferencing
Progent's team of certified Microsoft and Cisco consultants have in-depth experience designing, installing, and supporting unified communications solutions for businesses throughout the United States. Progent can provide organizations of any size world-class consulting expertise for unified communications solutions based on Exchange, Microsoft Teams, Skype for Business and Cisco Unified Communications Manager to help you maximize the business benefits of integrated email, voice mail, Instant Messaging, presence, and web conferencing. In addition, Progent can provide advanced support for video conferencing and immersive telepresence systems from Cisco/Tandberg, Polycom, LifeSize, and Radvision. Areas covered by Progent's unified messaging specialists, Microsoft Exchange consultants and Cisco-certified CCIE network infrastructure experts include:
- Security and virus protection
- Fault tolerance and disaster recovery
- Support for telecommuters and mobile workers
- Centralized communications management tools
- IM and Presence support with Microsoft Teams, Skype for Business, and Lync Server (formerly Office Communications Server)
- Universal inboxes with voicemail and multimedia support
- VoIP solutions based on Cisco infrastructure and endpoints
- Video conferencing and immersive telepresence
Cisco Unified Communications Manager (CallManager) Solutions
Cisco Unified Communications Manager, formerly CallManager, is the foundation of Cisco's communications and collaboration platform, providing a shared, high-availability solution for session and call control for voice, video, messaging, mobility, IM, presence, and web conferencing. Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager (CME) offer a borderless PBX by integrating with applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection and Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and budget-friendly remote and on-premises support to assist businesses of any size to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent can help with any aspect of CUCM setup and debugging in areas such as designing dial plans, integrating Cisco IP handsets, configuring SIP PSTN trunks with the Cisco CUBE, installing ISR routers, creating UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Office. To learn about Progent's consulting services for SIP PSTN trunks and the Cisco CUBE session border controller, see SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration expertise.
Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft has created the technologies and management tools needed to build hybrid email solutions that span Microsoft 365 and on-premises Exchange deployments. These hybrid solutions allow you to locate specified mailboxes on your on premises datacenter and have other mailboxes hosted in the Microsoft 365 cloud. This hybrid architecture may be required in order to comply with regulatory demands or corporate security standards. Progent's Microsoft certified Exchange specialists can assist your IT team with any phase of planning, testing, deploying and troubleshooting a hybrid Microsoft 365 and on-premises Exchange solution. Progent offers on-demand remote support and guidance to help you get past occasional technical road blocks, and Progent also offers full-service project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365/on-premises Exchange project is completed on time, on budget, and in accordance with leading practices. For details about Progent's consulting services for hybrid Microsoft 365 and on-premises Exchange solutions, see Microsoft 365 integration with on-premises Exchange.
Email Security: Spam, Virus and Data Loss Protection
Email is the most common target for malicious hackers and computer viruses. Progent has extensive experience designing and implementing secure Exchange-based email systems featuring real-time virus protection for incoming and outgoing mail. Progent's ProSight Email Guard spam and virus protection solution combines cloud-based resources with a purpose-built on-premises email security gateway to provide small and mid-sized businesses with enterprise-class protection that includes policy-based automatic content filtering and encryption for outbound email. Progent's comprehensive security audits can check your system's vulnerability, and Progent can help you quickly clean up the damage resulting from hacker and virus attacks.
Remote and Mobile Email Access
Progent's experts can configure and maintain Microsoft Exchange Servers and Outlook clients so that corporate email and collaborative information can be securely accessed by remote offices, telecommuters, and mobile workers. Progent can integrate servers, Windows 8.1 and Windows 10 desktop PCs and notebooks, Apple iPhones and iPads, Androids smart phones and tablets, and Windows Phones by offering services that include iPhone and iPad integration and Android phone and tablet consulting.
Email Migration Services
Progent offers cost-effective Exchange 2019 migration planning and support, Exchange 2016 upgrading, and Exchange 2013 migration services to help you follow leading practices to carry out an efficient upgrade from outdated versions of Exchange or from legacy email systems. Progent can help with every step of your Microsoft Exchange Server 2016 or Exchange 2013 upgrade to Exchange 2019 or Microsoft 365 Exchange including outsourced or co-sourced project management, site readiness analysis, recommended sourcing for any new hardware that may be required, designing and configuring DAG groups for high availability, moving mailboxes, setting up load balancing and firewalls, pilot testing, system deployment and tuning, client remediation, and webinar training for network managers and users. If you are moving from a UNIX environment to a Windows solution, Progent can provide UNIX messaging to Exchange migration help.
Microsoft Chat, Presence, Conferencing, and Collaboration Solutions
Progent offers Microsoft Teams and Teams Premium integration, Skype for Business consulting, and Microsoft Lync Server migration support to help you build a modern collaboration ecosystem that seamlessly integrates Microsoft 365 apps and services. Progent's Microsoft-certified experts can help you create and manage a secure unified communications solution that supports persistent chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing.
Email Management Tools
Sophisticated email management tools are available from Microsoft and third-party vendors to simplify important tasks such as distinguishing high and low priority email, eliminating spam, adding or deleting users, installing service upgrades, and monitoring performance. Progent can help you identify and configure management tools suited to your business so you can maximize the usefulness of your email system.
Email and Telephony Integration
Progent can help you turn your Microsoft Outlook clients into "universal inboxes" that can send and receive email, voice mail, faxes, and even wireless paging messages. Progent has years of experience installing, supporting, and using telephony solutions that enhance productivity by concentrating your most important business communications into a powerful, one-stop inbox.
Video Conferencing and Telepresence
Progent has extensive experience helping companies deploy and manage video conferencing and immersive telepresence systems and can provide online or remote access to a subject matter expert familiar with popular platforms from Cisco/Tandberg, Polycom, LifeSize, Radvision, and other major providers. To find out more, see Video Conferencing and Immersive Telepresence Integration and Support Services.
Microsoft 365 Exchange Backup and Restore Services
Microsoft 365 provides rudimentary archiving but does not include integrated support for key data protection capabilities such as Exchange backups or greater than 30-day point-in-time data recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup delivers a full-featured BDR solution for programmable backup and quick restoration of all your company's Microsoft 365 mailboxes, Teams Chats, SharePoint documents, OneDrive for Business data, and content on Windows endpoints. Progent is a certified Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services (DPS) 365 Total Backup to deliver comprehensive management services for Hornetsecurity's 365 Total Backup suite. ProSight Data Protection Services 365 Total Backup provides a low-cost backup-as-a-service (BaaS) solution that defends M365 components against data loss or corruption resulting from human or software error, malevolent sabotage, and malware attacks like ransomware. To learn more, see ProSight DPS 365 Total Backup solutions for Microsoft 365.
Contact Progent for Email Solutions
If you are interested in using Progent's Microsoft email help, support or consulting services to fix or enhance your email system, call
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Microsoft Teams with Microsoft Stream Services
Microsoft Teams firewall Technology Professional
Progent can help your organization to plan a migration to Microsoft Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Oracle Enterprise Manager Engineers
Oracle 11g Migration Consulting
Progent offers fast and affordable online access to a certified Oracle DBA consultant or an Oracle software programmer. Progent can provide comprehensive DBA services for all versions of Oracle's RDBMS platform and can also help plan, build, update, or troubleshoot Oracle applications based on SQL and PL/SQL. Progent also provides consulting for Streams replication technologies and Oracle Database Resource Manage.
Open Now Telecommuting Jobs Recruit Network Consultant
Job Opening Network Engineers
Progent is hiring a variety of on-staff workers including motivated Microsoft Certified Systems Engineers; network experts who have Cisco CCDP or CCIE certification; and consultants for advanced network architecture with experience in mobile access, wireless integration, non-stop systems, disaster recovery planning, data protection, and server virtualization. We are also hiring desktop support experts, off-site troubleshooting professionals, and CISSP or CISM certified security consultants. Progent is also seeking veteran managers able to operate effectively in Progent's dynamic, virtual office environment. Progent works with freelance professionals with proven expertise and working background in high-demand IT topics beyond Progent's primary technical concentration. Progent's Experts Group employs contractors who can provide consulting and development support for strategic solutions that include MRP, Enterprise Resource Planning, or Customer Relationship Management; have deep expertise with popular operating systems such as Linux, Macintosh, or Solaris, or can provide world-class help in areas such as telecom, web development, Electronic Data Interchange, web commerce, or dbm programming. Independent consultants premier by us cooperate with our in-house consultants to deliver end-to-end solutions for small and midsize business networks.
Palo Alto Networks PA-5200 Series Firewalls Network Security Auditor
Security Firms Palo Alto Networks PAN-OS
Progent's Palo Alto Networks firewall consultants can show you how to select, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation security solution that spans your on-premises and cloud assets and guards any user at any location with any endpoint device.
Cisco and Microsoft Secure Stealth Penetration Testing
Cybersecurity Pen Testing Network Security Testing
Stealth penetration checking is an important component of any overall network security plan. Progent's security professionals can run extensive intrusion tests without the awareness of your organization's internal IT resources. Stealth penetration checking uncovers whether existing security monitoring systems such as intrusion incident warnings and event history monitoring are properly set up and consistently observed. Progent can provide continuous automatic PEN testing to define your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, overlooked patches, and ill-advised IT product defaults can be combined by hackers into the multi-vector attacks common to modern variants of ransomware.
Dynamics GP Analytical Accounting Technology Professional
24x7 Microsoft Certified Partner Dynamics GP Refreshable Excel Reports Expert Development
Microsoft Dynamics GP software includes analysis and reporting capabilities that allow you to monitor all operations, revenues and spending, and sales trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting support services can help you design reports that allow you to understand your business more completely, converting raw data into valuable management information. Progent is able to improve your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application experience with VBasic, XML and other tools in order to offer custom business application development and web commerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains.
24 Hour Nagios Remote Consulting
Support and Integration MRTG
Nagios and MRTG are powerful, license-free monitoring utilities that run under Linux and can be deployed to monitor UNIX/Linux environments, Microsoft Windows systems, or mixed-OS networks in which the Linux OS and Windows coexist. The Nagios monitor allows system support engineers to monitor system services including POP3, HTTP, SSH, and NNTP. MRTG permits you to track the traffic in and out of SNMP network devices such as processors, routers, and switches. Progent's network integration experts can show you how to utilize both these utilities to streamline and troubleshoot your computer network.
On-site Support Word
ERP, MRP, Accounting System Programming Firms
Progent's application experts can provide advanced consulting, custom programming, integration help, and online classes for popular applications that address vital areas including ERP, general accounting, management reporting, web application development, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of background delivering advanced consulting services remotely, Progent can assist clients anywhere in the United States to eliminate the lost productivity and expense associated with travel and on-site visits without sacrificing the effectiveness of technical services.
Microsoft Office 2000 Implementation Support
Microsoft Office XP Networking Consultants
Progent's IT outsourcing support offerings for small companies feature designing 2003 Server, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating migrations XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, remote and in-person troubleshooting, resolving chronic IT issues, and creating a comprehensive security strategy. Progent can help you enhance network availability and performance via non-stop technologies, resilient network topology, and proactive network monitoring. Progent also offers project management assistance for major migrations and can assist with requirements assessment, product identification, BOM development, vendor qualification, procurement coordination, and complete documentation. Progent's computer outsourcing help also features training for office productivity programs such as Microsoft Office XP.
Microsoft Teams with Microsoft Stream Consulting Services
Microsoft Teams Migration from Skype for Business Network Consultants
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Shared Helpdesk Economics Support and Integration
Virtual Support Desk Costs Support Services
Progent's Help Desk management and co-management services help companies to save money, enhance productivity, and respond quickly to sudden changes in economic circumstances.
Professionals Slackware Linux
Technical Support Services Gentoo Linux
If you are developing UNIX or Linux software on a network that has MS Windows-based processors, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that allows you to concentrate on your area of high-value expertise without the continual distraction of maintaining your business network. Through the use of automated network monitoring and by providing online and in-person assistance when your business needs it, Progent offers an affordable solution for supporting an IT network that features excellent dependability, protection, and efficiency. Progent's UNIX/Linux developer assistance services feature full-service information technology outsourcing, virtual server infrastructure, remote and in-person support and repair, 24x7 monitoring services, and Helpdesk outsourcing.
24-Hour Remote Consulting Identity Authentication
Information Technology Consulting Zero Trust Cybersecurity
Progent's Duo service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other personal devices.
Urgent Specialist Chief Information Officer Outsourcing
CIO Outsourcing Consultants
Progent can deliver in-depth online support for all major technologies associated with today's small business information systems and allows you to outsource an array of vital, on-demand services such as a part-time Chief Information Officer to offer advanced planning and budgeting skills, a Call Center for help desk services, 24x7 server monitoring, spam/virus filtering as an outside-the-firewall service, project management help for major initiatives such as site moves orOS upgrades, connectivity experts for building and maintaining fast and reliable infrastructure, security engineers to ensure information safety and compliance, disaster recovery specialists to create business continuity strategies, and software programmers to write, customize, or repair business application programs.
Palo Alto Networks Panorama Network Consultant
Protect Palo Alto Networks Panorama
Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks firewalls to provide a next-generation cybersecurity ecosystem that spans your on-premises and cloud assets and protects any user anywhere with any endpoint device.
Business Portal for Dynamics GP Technology Professional
Dynamics GP Visual Studio Consultants
Progent's expertise providing Microsoft .NET services and SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer platforms make it possible to create custom line-of-business programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to create reports that allow you to analyze your business more effectively, turning uncooked information into valuable insights into your business.
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