Progent's certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration plans, tune your network for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management team, create an enterprise-wide security plan, automate IT management, assist with creating applications, and build and validate a DR/BC plan.
Progent can assist your organization to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.
Progent's Microsoft-certified Windows 2000 Server consultants can provide network support and information technology consulting services for the complete family of Microsoft .NET Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Microsoft Windows Server 2000 integration, update, and support offerings include system design, deployment, documentation, on-site and remote support, Call Center outsourcing, professional security analysis, full service outsourcing, and cost-effective co-sourcing.
Progent has over 10 years of background deploying, maintaining and troubleshooting the core platforms included with Microsoft System Center and can assist your organization to plan, deploy, support, and fix your Microsoft System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent's consultants can assist you to migrate to the latest edition of Microsoft System Center from an older one or from a third-party datacenter management platform to deliver the benefits of best-in-class deployment, centralized management, security and compliance, plus datacenter and critical application performance monitoring.
Progent's ProSight Email Guard uses the technology of top information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.
Progent's Apple Mac experts can promote the creative aspect of Macintosh computing by providing consulting services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.
Cisco's Meraki line of access and aggregation switches are intended for sites ranging from branch offices to large campuses. Progent's Cisco-certified consultants can provide cost-effective online consulting to assist your company to plan and deploy an efficient network architecture that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, set up policies to maintain security, create and validate a disaster recovery strategy, and resolve issues related to any facet of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a unified networking solution.
Microsoft Windows Server 2008 represents an important step forward in making IT systems more secure and available, easier to virtualize and administer, higher performing, and able to provide a better environment for web publishing. Progent can help your company get the most from the enhancements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, support, education, temporary staffing, network monitoring, and security engineering expertise.
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience configuring Microsoft ISA Server-based security solutions for IT networks with multiple sites, mobile workers, and line-of-business web applications. Progent's ISA Firewall experts are available to help your company in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your network protection requirements without adversely limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent can provide the expertise of certified consultants as well as seasoned software programmers, DBAs, project management experts, Cisco-certified network engineers, business continuity planning specialists, and data security professionals to assist you to assess the likely advantages of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS platforms, and configure an efficient and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Progent's Juniper Networks-authorized NetScreen engineer can assist you to install and optimize NetScreen 5000 series routers, upgrade from previous NetScreen devices to more current Juniper technologies, and repair network infrastructure problems in Juniper-only or mixed-vendor environments.
Progent is convinced that a well designed and implemented information system can be a crucial piece for enabling a company's growth, and Progent follows this philosophy in our corporate network environment. We have created a zero-downtime virtual office network that enables Progent's staff consultants and certified contractors to deliver rapid and effective support, cooperate closely on complex projects, and gain from professional and personal maturity from being a member of an exciting company ethos of self motivation and freedom.
Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Progent's small granularity eliminates big invoices for quick repairs so you won't be tempted to allow less critical problems to fester.
Progent's Cisco-certified Wi-Fi networking consultants can provide remote and on-premises consulting and support services to help your organization to plan, install, manage, optimize, and debug wireless networks that incorporate Cisco's Meraki APs. Progent's experts can also assist your organization to design and deploy hybrid environments that combine on-premises and cloud-based resources and that deliver seamless connectivity, advanced protection, streamlined management, and dependable operation for all your mobile and desktop devices.
Progent’s IT outsourcing services for small businesses feature designing 2003 Server, .NET, and BackOffice systems, managing upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, fixing stubborn IT issues, and creating a company-wide security plan. Progent can help you enhance network reliability and performance with non-stop technologies, redundant network topology, and proactive server monitoring. Progent also offers special project help for large-scale upgrades and can help with requirements definition, resource inventory, bill of materials development, sourcing selection, procurement coordination, and professional documentation. Progent’s IT outsourcing help also includes education for office productivity packages such as Microsoft Office.
Fortinet next-generation firewalls are leaders in offering best-in-class throughput for encrypted data inspection. Progent's Fortinet firewall consultants can assist your business to integrate your Fortinet security appliances to safeguard all your digital resources at the network perimeter, within the data center core, at branches, and in the cloud.
ProSight Data Protection Services ECHO provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data.
Progent offers the guidance of a CRISC-certified risk management consultant to help you to plan and deploy an enterprise risk management (ERM) strategy following leading practices identified by CRISC and geared to align with your organization's risk tolerance, business goals, and IT budget.
Progent's network consultants can assist you to automate desktop PC update and patch deployment by providing support for management solutions such as Configuration Manager 2007, Systems Management Server, and Windows Server Update Services (WSUS).
If you want to revamp your corporate web site, build internal webs for applications such as HR or worker training, design a high-impact web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can provide talented and experienced web developers. Progent's experts can also help you design and maintain a secure, robust server and communications infrastructure, including remote and wireless access, to run your web solutions.
Progent can assist companies of all sizes to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce equipment expense. Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and limitations of different cloud networking models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and resources and ensure that you sidestep the common errors small companies make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and to manage iPhones and iPads and Android handhelds.
The cluster feature set built into the high-end versions of Windows Server 2008 has been dramatically re-engineered to streamline the installation, configuration, and management of server clusters that provide improved levels of network availability, protection, performance, and flexibility. New or enhanced features include cluster verification, revamped setup and installation, unified cluster management, redesigned cluster infrastructure for increased availability, hardened security and quorum structure, minimization of failure points, greater disk and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you evaluate the business benefits of Windows clustering, plan and execute an installation, train your IT personnel to administer your cluster environment, deliver ongoing consulting and support services, and create and test a business continuity plan.
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for almost two decades and Progent has provided integration, software development, education, and debugging services since the platform's original release. Progent offers in-depth expertise for upgrading out of date Dynamics GP/Great Plains deployments. Progent can help your business to design, validate, and implement a cost-effective upgrade from a an outdated version to the newest release of Dynamics GP.
DoubleTake/Carbonite Software publishes a selection of products intended to provide small and midsize companies a variety of affordable alternatives for replicating and recovering business-critical applications including Exchange, Microsoft SQL Server, RIM Blackberry, and SharePoint. Progent’s disaster recovery planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite products into small company information systems to create a high level of fault tolerance and business continuity capability at a budget-friendly price.
Microsoft Windows Server Essentials is a value-priced, versatile OS that allows small organizations to transition from the traditional physical in-house datacenter to the modern hybrid computing model that includes both local and virtualized cloud-based software and infrastructure. Progent's consultants can provide cost-effective online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to determine the potential productivity and cost advantages of moving to Windows Server Essentials and adopting a hybrid local/cloud model for your computing environment. Progent offers full-service project management to help you plan and carry out an efficient move to Microsoft Windows Server 2012 R2 Essentials, Microsoft 365, and other Azure Cloud applications and services. Progent also offers as-needed consulting, troubleshooting, and training.
Progent's Cisco-certified wireless networking consulting experts can assist organizations of all sizes to design, deploy, administer and troubleshoot Cisco Aironet Wi-Fi AP solutions to provide the throughput, range, density, expandability, security and manageability needed for seamless connectivity between Wi-Fi and wired network infrastructure. Progent can provide efficient online and on-premises support for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can help you plan and manage deployments of indoor and outdoor/industrial Aironet Wi-Fi APs.
If your business does not require emergency remote support but you think you will need assistance with your information system soon, you can save time and expenses and ensure that the appropriate IT skill will be available when you want it by contacting a Progent sales specialist and signing up as a customer. For more information, phone 800-993-9400 or send email to firstname.lastname@example.org.
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and management of wireless APs, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, enhancing wireless uptime with fast auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic according to user class and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can help you to maintain and debug your existing Cisco Wi-Fi solution or carry out an efficient transition to Cisco's modern Wi-Fi controller technology.
Microsoft Windows Server Essentials is a value-priced, entry-level platform that enables small businesses to transition from the traditional stand-alone on-premises datacenter to the new hybrid computing paradigm that includes on-premises and cloud-hosted resources. Progent's consultants can provide budget-friendly online consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can assist you to assess the potential productivity and cost advantages of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud design for your network ecosystem. Progent offers comprehensive project management to help you design and execute an efficient migration to Windows Server Essentials, Microsoft 365, and other Azure Cloud applications and services. Progent can also provide continuing consulting, technical support, and customized training.
Progent’s wireless professionals can help small companies design, choose, test, install and support protected building-to-building wireless bridging products that integrate seamlessly into your IT network while providing a degree of protection that equals or exceeds wireline connections. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to identify and install the wireless connectivity technology that match your company requirements.
Progent's consultants can assist you to assess the benefits of Lync Server for your business and can assist you to plan and execute a deployment of Lync Server that unifies the management of IM and Presence and increases the productivity of your office staff, at-home workers, and smartphone users. Progent can also assist you to carry out a smooth migration to Lync Server from Office Communications Server or Microsoft Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint Server, and SQL Server, show you how to run Lync Server to improve the team-computing capabilities of MS Office applications, and offer webinar training and continuing support for Lync and other Microsoft technologies.
Progent's Microsoft and Cisco certified experts offer several service programs to help mid-size and large organizations develop a cost-effective and productive in-house Network Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process study and improvement, management reporting, education of in-house staff, and documentation of processes. Progent's Software Evaluation and Integration Services help businesses analyze the numerous top level Help Desk software packages on the market and determine what packages might be too expensive, lack critical features, or align badly with your organization's corporate culture. Progent also provides short-term staffing for businesses who want to augment their in-house Help Desk team for special projects or to substitute for vacationing or indisposed personnel.
Configuration Manager 2016 automates software deployment across multiple sites, streamlines compliance settings control, inventories network resources, protects against company data leakage, performs network health reporting, enables secure self service, and delivers a single point of control for administering multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can help businesses of any size with any aspect of planning, implementing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid environments.
The current ASA 5500-X Family of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help your company to manage your existing PIX or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, optimize, administer and debug firewall environments based on ASA firewalls with Firepower Services.
Progent can assist you in any phase of your migration to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 Core for hosting Exchange; designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; moving mailboxes; designing and implementing Hyper-V; configuring HLB; building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and setting up Outlook.
Progent's ProSight family of managed services are geared to offer organizations who maintain minimal internal IT support teams with low-cost help from enterprise-class management tools and technical experts. Benefits of the ProSight catalog of managed IT services include predictable IT maintenance expenses, smart automation of common management processes, continual adoption of new information technology, graceful migration from older technology to current solutions, close fit between information technology with strategic goals, access to veteran IT consultants, and freeing up management to concentrate on business instead of ever-changing information technology.
Small Business Server Premium Add-on Online Support
Progent's wireless site survey services assist you to plan, deploy and troubleshoot a Wi-Fi network customized for your environment, offering you a WLAN that delivers the reception, performance, capacity, security, and hand-off ability your business requires.
ProSight Data Protection Services ECHO from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information.
Progent can assist companies of any size to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and reduce hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can help you to understand the advantages and limitations of different cloud networking architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and make sure you avoid the common errors small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Android smartphones and tablets.
Remote continuous network monitoring, proactive alarms, and periodic analytical reporting are vital to preserving the proper operation of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of any size can afford a level of protection that was previously reserved for enterprises. Progent can provide several Remote Monitoring and Management solutions available as low-cost service packages designed to help your company to detect and fix a an array of network issues before they get big enough to impact your business.
Progent can help you to understand the many subscription plans offered with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist you to build and manage hybrid ecosystems that seamlessly combine on-premises and cloud resources.
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
Microsoft Forefront Threat Management Gateway 2010 builds on the proven security technologies of Internet Security and Acceleration Server 2006 and offers a centrally administered web gateway that acts as a single-server solution for an array of security functions such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, allows customized reporting generated by SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual machine to lower expenses and enhance availability. Progent's Microsoft consultants can assist you to plan and carry out pilot and production implementations; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing support and repair services. Progent can also help you to upgrade economically to Forefront TMG 2010 from ISA Server.
Progent's Check Point Software firewall experts can help you plan, deploy, and manage firewall solutions built around Check Point NGFW security gateways and Check Point's cloud-based SandBlast security services. Progent's consultants can also help you support older Check Point firewall models or migrate smoothly to Check Point's modern firewalls.
Progent's Microsoft certified experts offer three ways to help mid-size and large companies create a cost-effective and successful internal Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment analysis, process study and improvement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Integration Services help companies sift through the numerous top level Help Desk application programs available and determine which products might be too costly, lack key functions, or align badly with your company's corporate culture. Progent also provides short-term staffing for companies who need to augment their internal Help Desk staff for special tasks or to fill in for vacationing or indisposed personnel.
Remote management cards offer network administrators complete control of a server without the need for a personal visit. Using these management cards, all console screen data plus keyboard and mouse functionality are transferred to an off-site session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and manage a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote management cards to deliver efficient remote technical help. Progent has experience with a variety of remote server management cards including Aten remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.
24-Hour Remote Troubleshooting Microsoft Small Business Server 2011
Altaro VM Backup software offers small businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted architectures and also enables low-cost backup to Azure storage. Headline features include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular recovery capability for individual files and emails, support for Windows CSV and VMware vCenter for managing large-scale environments, and the ability to leverage Microsoft VSS technology to back up online virtual machines without downtime. Progent is an Altaro partner and offers a wide array of services to help you to design, install, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer affordable online and onsite consulting, software development, and troubleshooting services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist customers plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud infrastructure into a cohesive intranet solution.
Progent offers access to the cost-effective services of online Internet connectivity consultants to help your organization to assess or update your ISP services so your Internet connectivity solution matches your business needs. Support services available from Progent include assessment of your existing bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and overseeing a smooth move to a different ISP and/or service arrangement. Network provisioning can include optimizing existing routers and configuring additional ones, implementing firewalls, and designing dependable BGP configurations.
Progent's CISSP-premier network security consultants can assist organizations of any size with any facet of IT security. Progent can create efficient security systems that protect a small business from advanced threats or Progent can design, configure, and monitor an end-to-end security strategy for hybrid networks that support local, online, and mobile clients sharing IT resources spread across multiple physical sites and public and private clouds.
Progent provides a variety of network support bundles for small companies. These IT outsourcing and server monitoring solutions are based on the anticipatory problem handling abilities of Microsoft Operations Manager 2007, a next-generation network and IT support product that tracks the availability, throughput, and safety of your information system and isolates incipient problems before they can disrupt your system. With Progent's economically priced network support programs, small companies can select a simple co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package.