Progent's Mac consultants can support the creative facets of Mac computing by offering help services and education in graphics, sound, and video. Progent's consultants can provide help in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Progent's Microsoft-authorized consultants can show you how to rationalize the economic justification for implementing SharePoint Server 2007, advise you on the most appropriate version of Microsoft SharePoint Server for your application, offer setup and deployment services, assist you to set up MS SQL Server as a back-end database, improve your network integrity, integrate your off-the-shelf and custom application programs to work with Microsoft SharePoint Server 2007, develop a company-wide security plan that encompasses portal technology, and provide maintenance and Help Desk services.
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Progent has put together two ultra-affordable service packages intended to allow small businesses to get an independent security evaluation from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer runs an extensive test of your network from beyond your company firewall to uncover possible risks in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, a security expert executes a system scan from an authorized machine within your firewall to determine vulnerabilities to internal assaults. The two security inventory packages are set up and run from a protected external site.
If you are developing UNIX or Linux software in an environment that includes Windows-based processors, PCs, and office applications, Progent can provide full-service information technology outsourcing that allows you to concentrate on your field of strategic expertise without the continual hassle of managing your business network. Through the use of automated network monitoring and by providing remote and on-site support as your business needs it, Progent offers an affordable alternative for managing an information network that features excellent availability, security, and performance. Progent's UNIX/Linux developer support services include comprehensive it outsourcing, virtual server infrastructure, remote and on-site support and repair, network monitoring services, and Contact Center outsourcing.
ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information.
Progent can provide comprehensive online support for all technologies associated with today's small company IT systems and offers an array of vital, on-demand support services such as a temporary CIO to offer advanced IT design and budgeting capability, a Call Center for help desk services, 24x7 remote monitoring, spam/virus filtering as a managed service, project management for critical initiatives like site moves orOS upgrades, connectivity experts for designing fast and reliable infrastructure, security specialists to ensure information protection and compliance, disaster recovery specialists to help design business continuity plans, and software developers to create, enhance, or repair business applications.
Microsoft Dynamics Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides SMBs a unified soultions for financials, inventory control, operations, capacity planning, procurement, sales, supply chain, and business analytics. Progent's Dynamics Business Central/NAV experts can assist you to maintain your legacy Dynamics NAV environment or migrate efficiently to a cloud-hosted, onsite, or hybrid deployment.
The cluster feature set built into the high-end versions of MS Windows Server 2008 has been dramatically redesigned to simplify the installation, configuration, and management of server clusters that offer greater levels of system availability, protection, performance, and flexibility. New or improved features include cluster Validation, revamped setup and installation, improved cluster management, redesigned cluster architecture for maximum uptime, better protection and quorum models, minimization of failure points, more storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's consultants can assist you assess the advantages of failover clusters, design and execute an installation, train your network support staff to manage your cluster environment, deliver continuing consulting and technical help services, and produce and validate a disaster recovery plan.
Widows Server 2012 R2 Hyper-V improves virtualization in key areas such as multitenancy, flexible network infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to cut network expenses and improve productivity.
Progent's certified Office Excel and Office 365 Excel consultants can provide a wide range of remote support services to assist you to design, program, test, deploy, manage, and debug applications based on any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist your business to upgrade your current Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Android phones and tablets, and fix compatibility issues between different releases of Excel. Progent can provide on-demand help to organizations looking for a quick fix to a specific problem related to Excel and Progent also offers full project management support for upgrading or creating mission-critical applications built on Office Excel. Progent's affordable online training classes for Excel can be custom tailored to address the needs of individuals or groups.
Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular working hours. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to allow simple problems to fester.
Progent provides high availability load balancing consulting covering system load balancing, load balanced applications, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. High availability load balancing vendors for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.
Cisco's Catalyst Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi performance by reducing the impact of RF congestion, enhancing wireless uptime with fast failover, and hardening security by identifying cyber threats and analyzing traffic content according to user class and location. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement a smooth upgrade to Cisco's modern Wi-Fi controller technology.
If your business operates a Sun Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-premier security specialists can assist your entire enterprise in a broad range of security topics including security management procedures, security design and models, access management systems and methodology, applications development security, business processes security, hardware security, communications, infrastructure and Internet security, and disaster recovery preparedness. CISM and CISSP stipulate the core skills and international standards of knowledge that network security managers are required to possess. These certification provide IT management the assurance that those who have achieved their CISM or CISSP certification have the background and knowledge to offer effective security management and consulting services.
The Progent Test and Training Lab at the QTS Data Center can be used for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility problems, and establishing training environments for the latest products and technologies. For Progent customers without sufficient internal resources to configure effective pilot systems, the lab cuts capital costs and technical risk and helps keep critical IT projects on schedule.
System Center 2016 delivers important enhancements in the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; unified management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your servers, such as scanners, network appliances such as routers and Wi-Fi APs, and IoT devices like sensors and robotics.
ProSight ECHO Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information.
Progent's Check Point consultants can show you how to select and configure Check Point Software Firewall and VPN software and hardware based on Check Point's technology to provide an affordable and efficient security defense for your information network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and offer a single source for on-going network support, administration, training, and design expertise.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
Progent can help you prepare and implement an efficient move to Dynamics GP so that you preserve your data, improve your protection, modernize your analytics, take complete advantage of Microsoft Office integration, and minimize business interruption by creating and following a smart migration strategy. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce specialized business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
Progent can provide small businesses with an information management professional who can act as a part-time CIO. This part-time CIO can provide long-term direction to help you integrate appropriate technology to enhance business processes so they match more closely with your business goals. Your business can create and install a well thought out IT strategy without incurring the cost of a full-time senior IT executive.
Progent's Microsoft certified experts offer a range of support services for Dynamics GP. Dynamics GP is an accounting and ERP solution based, like all Microsoft accounting tools, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP offers an affordable tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and configure, and with its segmented design you are able to license only the functions you currently require, with the option to expand clients and enlarge functionality in the future. Progent's Microsoft Dynamics GP consulting experts can help you deploy, customize and administer the latest version of Microsoft Dynamics GP or upgrade smoothly from an earlier release.
Progent's ProSight Active Security Monitoring (ASM) utilizes cutting edge behavior analysis technology from SentinelOne to guard endpoints and servers and VMs against familiar as well as zero-day ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Microsoft Small Business Server is an affordable collection of essential servers that offers the basis for a powerful but easy-to-manage information. The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server requires a computer support expert with hands-on experience designing and integrating seamless, end-to-end business technology solutions. Progent's Microsoft Small Business Server professionals have an average of more than a decade of background supporting computer networks based on Microsoft products. This experience ensures you success in installing, managing, and troubleshooting network environments that include the Microsoft Small Business Server suite of servers and applications.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools from SentinelOne to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats.
In addition to providing the expertise of Microsoft Dynamics GP consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, migration assistance, and 1-on-1 or group webinar training customized to meet your specific needs. Progent's consultants also can show you how to build and support a protected, robust network infrastructure to run your ERP, MRP and accounting applications.
Progent's Microsoft-certified consultants average over a decade of experience delivering messaging support for companies that range from small offices to large corporations. Progent provides affordable support for all editions of Microsoft Exchange Server to enhance email and virus security, design fault tolerant email systems, and implement remote and mobile email connectivity. Progent's Exchange support services can assist you in planning and executing a migration from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange 2019 Server. In addition provides integration help for Windows 10 and Windows 11 clients running Outlook and can show you how to configure Outlook Web App (OWA) for popular browsers. For e-mail virus defense, spam blocking and data data leak protection, Progent offers Email Guard managed services.
Progent's Cisco-certified Wi-Fi integration consultants can assist you to deploy, administer, and troubleshoot Cisco wireless products including Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Progent offers the services of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management (ERM) strategy based on best practices identified by CRISC and geared to align with your company's risk appetite, business goals, and budgetary guidelines.
Altaro VM Backup from Hornetsecurity provides small organizations a dependable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or on-premises services to help you to design, deploy, optimize and troubleshoot a comprehensive backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup technology.
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size organization's production servers in a solution that gives the highest level of dependability and expandability and is also simple to move to any data center. ProSight Virtual Hosting and management options are built upon proven virtualization techniques that allow small companies with mixed- platform IT systems to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.
Progent's Help Desk management and co-management services help companies to save money, enhance productivity, and adjust quickly to fast-changing economic circumstances.
Progent can provide the temporary assistance of a seasoned CIO to offer strategic direction to assist you select and support network technology appropriate for your present needs and that can serve as a solid foundation for your growth. Progent's part-time Chief Information Officer services offer economic leverage to companies who want to maximize the impact of their IT investment but who are unable or unwilling to take on one more executive-level position to their head count. Since Progent is vendor-agnostic, with a large staff of engineers certified to support all leading OS platforms and connectivity technologies plus a broad range and application software, Progent is in an ideal position to offer unbiased recommendations as well as advanced technical help for developing IT systems that fit the particular needs of your business.
Progent's expertise delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized mission-critical applications and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can help you design reports that allow you to analyze your business more effectively, transforming raw information into useful understanding of your business.
ProSight ECHO Data Protection Services from Progent offer small and medium-sized businesses a low-cost and fully managed solution for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data.
Progent can assist your organization to deploy Cisco's infrastructure products to build a solid foundation for your local, cloud-centric, or hybrid data center and improve operations in vital areas such as resource utilization, security and compliance, manageability, uptime, and recoverability.
Progent's Microsoft-certified consultants offer small and midsize businesses computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a central spot for your employees or clients to access, organize, distribute and manipulate useful information, files, and software and to interact with one another. It enables quicker and better decisions, more effective sharing across teams and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information accessible inside and outside an organization. Windows SharePoint Services connect employees, customers, teams and major tasks with the data they've developed in a way that makes data easy to find, download and re-use.
Progent's Ekahau-certified Wi-Fi site design experts can help your business to plan, deploy, tune, manage and troubleshoot a Wi-Fi solution adapted to your environment. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for troubleshooting RF signal problems, and Ekahau Insights for tracking the health of multiple Wi-Fi networks.
ProSight Reporting is a growing line of real-time reporting utilities designed to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Duo services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices.
Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as VoIP and public switched telephone network voice communication. Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify administration through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription fees, PBX gear, or conventional video conferencing technology. Progent's certified IM and Presence experts can provide online and on-premises support to help your company to maintain and repair your existing Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the new version of the product. Progent can also help your organization to design and execute an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to allow simple problems to fester.
Progent can deliver a wide array of cost-effective services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer onsite or online technical support for single computers or laptops or help your business to design and implement a company-wide rollout of new or revised operating system software and applications. Progent can also provide engineers and technicians to assist you to plan for and implement an office relocation or consolidation designed to cause minimal disruption of your productivity.
Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks firewalls to create a next-generation security solution that spans your data center and cloud resources and protects all users at any location with any endpoint device.
Progent can provide fast and affordable online access to a certified Oracle database administration consultant or an Oracle application developer. Progent can provide comprehensive database administration services for any version of Oracle including 10g and 11g and can also help plan, build, update, or troubleshoot Oracle applications based on SQL and PL/SQL. Progent also provides consulting for Data Guard and Streams replication technologies and Oracle Database Resource Manage.
Progent provides customized remote training for an array of desktop applications and environments such as Microsoft Office and Microsoft 365 Excel, Word, Access and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the advantages of traditional in-person seminars, including immediate communication between clients and trainers, but avoids the costs of transportation and the challenge of attempting to accommodate the schedules of multiple trainees. Available to single students or groups of any size, Progent's virtual training allows the instructor to run the class from a remote facility and the clients can be dispersed across a campus or across the country. Virtual education deploys proven learning tools such as virtual white boards, real-time questions, and collaborative desktops. Sessions can be brief and personalized to specialized topics or extended in duration and broader in coverage.
Fortinet next-generation firewalls are leaders in offering best-in-class performance for SSL/TLS inspection. Progent's Fortinet firewall experts can help your business to configure your Fortinet FortiGate firewalls to safeguard all your IT assets at the enterprise edge, within the data center, at branches, and at the cloud edge.
Progent offers network support for medium size businesses who have 100 to 250 system clients. The medium size company or office has traditionally been an overlooked part of the market for IT consulting services. The overhead and service delivery models of large third-party service organizations make them excessively expensive for the ordinary mid-size business or small medium business (SMB), which commonly has a minimal IT budget with which to support an IT system whose complexity and sophistication are often similar to the information systems of far bigger enterprises. Progent's service delivery model, which takes full advantage of online support, virtual office infrastructure and proactive network monitoring, significantly lowers the IT maintenance expenses of a small-medium business while providing the small organization with big-company service from professional, world-class experts knowledgeable in a wide array of small business network solutions. If your mid-sized company or small business is searching for the quality of network support needed by a medium size office without budgeting enterprise prices, contact Progent.
Progent's Meraki wireless AP experts provide online and onsite support services to help businesses of all sizes to plan, install, maintain, expand or debug Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to configure and manage Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products including switches, routers and ASA firewalls to create a seamless network infrastructure that provides the same connectivity, performance, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their location or computing device.
For small and midsize companies, network security and information assurance and regulatory compliance can be too complicated to master yet too dangerous to overlook. The world's largest enterprises have been breached, and the leading cloud services have occasionally been taken down. It looks like there's no place to hide. Progent has made it affordable for small and midsize organizations to implement vital security projects effectively by offering the advantage of billed time to the closest minute with no minimum billing for online support. This means you can have access to a seasoned computer consultant to provide precisely the help you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of network security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and designing a comprehensive security strategy.
Progent's Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Cisco-Certified network management consultants can assist you to run Cisco's network management tools along with a selection of specialized third-party applications to create a comprehensive network management strategy in order to keep your network operating reliably, conserve limited resources, guard your data, recover rapidly from hardware failure or malicious attacks, and enable you to add or reassign network resources sensibly and affordably as your company grows.
Progent's Microsoft-certified consultants can provide computer support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's support professionals can show you how to plan, deploy, maintain and administer the entire family of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built for law practices. Progent offers online access to NetDocuments consultants to assist your law firm to design, configure, manage, optimize, or troubleshoot a document management system environment based on NetDocuments.
The CISA accreditation is a globally recognized qualification that represents mastery in IS security auditing. Certified by the American National Standards Institute, the CISA accreditation has candidates pass a comprehensive test given by the ISACA international professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit professional trained to help businesses in the areas of IS audit process, IT administration, network assets and architecture lifecycle, information technology support, protection of information assets, and disaster recovery preparedness.
Progent's Juniper Networks-authorized network consultants can help you to plan and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued products to the latest versions. Progent's Junos OS engineers can provide support for Juniper's flagship network operating system to enable you to simplify the management and strengthen the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage networks that incorporate a combination of Juniper's software platforms.
Before Progent's Microsoft Operations Manager solution, network problems were approached reactively, after workers complained about them. With the benefit of proactive, automated warnings and trend analyses sent by MOM, Progent is now able to fix server issues before they becomes serious enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before clients suspect that the problems exist. Progent has background with MOM 2005 and MOM 2000 to offer small company IT systems enterprise-class reliability, safety and performance.
Progent's Citrix-accredited consultants can help you to understand the business benefits of XenServer as well as other Citrix platforms, and can assist you to plan, test, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your existing XenServer environment and help you to optimize consolidation, performance, protection, uptime, and disaster recovery.