Progent provides Microsoft Windows Cluster Server consulting to help your company utilize high availability server clusters that can deliver 100% operation. Windows cluster servers for fault-tolerant systems include Microsoft Windows Cluster Server, SQL Cluster Server, and Exchange Server Cluster. By showing you how too design high availability clustered server environments based on Windows Server 2003 Cluster, Progentís Premier Windows experts ensure that your high availability server clusters are set up to optimize the business advantage of your information system.
E-Mail Guard represents a complete service for defending against spam and viruses. E-Mail Guard addresses the security and management of corporate email by providing continually updated spam and virus blocking, policy administration, content filtering, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also features monitoring, management and analysis utilities as well as outbound email testing to help you repair your e-mail environment and define and enforce company security policy.
Progent's disaster recovery support and business continuity professionals can help you create a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you create a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized professionals can also show you how to create an affordable, zero-downtime network architecture that takes into account reliability issues covering a broad array of infrastructure technologies and processes.
Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 consultants can assist you to plan, install, and support a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your network that provides the firewall protection, performance and manageability that your business requires.
Progent's Microsoft-certified consultants can assist your company to evaluate the benefits of Microsoft Lync Server 2010 for your business and can assist you to plan and carry out a rollout of Microsoft Lync Server that unifies the administration of IM and Presence and increases the output of your in-house staff, telecommuters, and smartphone users. Progent can also assist you to perform a smooth migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Lync Server with Exchange Server, SharePoint, and Microsoft SQL Server, show you how you can run Microsoft Lync Server to improve the collaborative functions of Microsoft Office applications, and provide webinar training and continuing technical support for Microsoft Lync Server and other Microsoft products.
Progent's Cisco certified networking experts can help you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and optimizing performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and establishing training systems for new products and technologies. For Progent clients without sufficient in-house resources to configure effective pilot environments, the lab cuts capital costs and technical risk while keeping vital network projects on schedule.
Progent can assist businesses of all sizes to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and limitations of various cloud networking models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and make sure that you avoid the typical errors small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Google Android handhelds.
Progent can assist small companies to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and resources and ensure that you sidestep the common mistakes small organizations make when migrating to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.
Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business integrate and maintain Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the versatility to expand with your changing business needs. Progentís Cisco-Certified network consultants support Ciscoís complete family of hardware and software aimed at preventing data pilfering, virus and worm assaults, DDoS attacks, and other threats to your network. Progent can show you how to integrate Cisco technology to achieve secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control framework for user certification, permissions, and tracking from a graphical Web interface.
Progent's Apple Mac experts can support the creative aspect of Mac computing by offering help services and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post production facility.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of the time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it.
Progentís experienced Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting support including infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to modular enterprise-class products, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and high reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, specially designed platform, minimizing common OS-specific security holes.
Microsoft Certified Partner Microsoft Proxy Server Online Technical Support
Microsoft Dynamics GP 2015 R2 features a revamped architecture that improves cloud integration, works with popular smart phones and tablets, permits single login with Microsoft Azure Active Directory, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates new Workflows, extends the Web Client, and adds over 100 improvements to various applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of technical skills and experience to resolve the many technical and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will maximize the business value of your investment in this powerful platform.
Progentís Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading shared professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop test systems and rollout plans, optimize your infrastructure for local, multi-site, cloud-based, and hybrid environments, train your IT management team, develop an enterprise-wide security strategy, automate network administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Progent provides the services of Microsoft and Cisco-Premier IT consulting experts to show clients affordable alternatives to help companies optimize the benefits of Microsoft and Cisco technology. For networks that span from small offices to large corporations, Progent's network consultants can help you enhance your information system's e-mail infrastructure, security, reliability, performance, and IT administration.
Progent provides nationwide remote phone support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a combination of UNIX and Microsoft technology. Online network consulting provides maximum return for your IT budget by protecting user productivity and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled technicians and consultants combine to enable Progent to solve most IT problems without wasting time and money by traveling to your site. In the vast majority of cases your network problems can be dealt with by telephone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to help with the toughest network issues.
Progentís Help Desk Co-management service makes it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's webinar training classes provide small companies the cost savings, ease, and versatility of online learning plus the effective training methods of seasoned teachers who employ advanced collaboration software to emulate real-time, participatory classes. Progent can provide webinar training for key desktop software including components of Microsoft Office such as Microsoft Excel, Word, Publisher, and Project: Dynamics accounting and reporting solutions such as Microsoft Dynamics GP; as well as additional popular desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Progent's certified information technology experts can provide Windows Server 2016 integration consulting to assist organizations of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can help you to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.
Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's modern wireless controller technology.
Progent offers one-on-one education designed for people who want to expand their knowledge of the macOS and OS X platform, Apple Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar training for macOS and Mac OS X applications.
Progent provides nationwide online phone support and consulting services for businesses who operate macOS and OS X networks or whose IT systems feature a combination of Apple Mac and Microsoft Windows products. Progent's consultants offer macOS and OS X clients a range of IT services including desktop support, upgrading to the latest version of macOS from other earlier editions of Apple macOS or OS X, plus help with Mac applications. Progent can also help you with Apple iPhone and iPad integration and management, or migrating to Apple's iCloud services. Online network consulting offers maximum leverage for your IT budget by extending user productivity and limiting the time charged for computer repair services. Sophisticated remote support tools and experienced technicians and engineers combine to enable Progent to solve most network problems without squandering time and expense by traveling to your location. In the vast majority of situations your IT problems can be dealt with over the phone or via a combination of telephone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA certified security specialists to assist you with the most difficult network issues.
Technical Support Services Microsoft ISA 2004 Server
Windows Enterprise Directory requires extensive practical experience to integrate optimally across a large corporation. Progentís Microsoft Certified consultants are experienced in designing, integrating, and troubleshooting complex Microsoft Enterprise Active Directory projects. Progentís areas of expertise with Windows Server Active Directory include replication issues, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up legacy beta software configuration objects in production Active Directory systems, and repair of failed configurations of AD and AD-integrated applications.
System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified recovery capabilities for Microsoft-based networks. SCDPM 2016 offers application-sensitive backup for critical platforms such as Microsoft SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, works with VMs running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, implement, manage, and repair an enterprise-wide backup/recovery system powered by SCDPM 2016. Progent can assist you to upgrade from a previous release of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can deliver as-needed expertise to help you through challenging issues or provide comprehensive project management or co-management services to help you complete your SCDPM 2016 deployment on time and on budget.
Microsoft Dynamics Customer Relationship Management helps small companies build positive client interactions. Integrated Sales and Customer Service components allow employees to share data to help promote selling success and offer steady, effective customer service. Progent can set up the optimal server and communications environment, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can show you how to combine Microsoft CRM with your sales or customer support databases.
Progent can assist your organization in any phase of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
Progent can assist your business in all phases of your migration to Exchange Server 2016 including planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines, mailbox databases and logs; configuring HLB for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progentís Wireless Site Survey makes it easy to plan and install a wireless network adapted to your facilities, offering you a wireless solution that has the reception, performance, capacity, Quality of Service, security, and roaming ability your business requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed on-premises service.
Progent is a leader in economically delivering world-class IT help to small companies. Progent's achievement in addressing the network service needs of the chronically underserviced small business sector is the combined outcome of major technical and process breakthroughs that have eliminated a great deal of the conventional expenses out of administering network service, injected unmatched professional skill into the support mechanism, and dramatically accelerated the solution cycle.
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, in the trenches of IT support, executing a wide range of IT projects for a large array of businesses. Each Progent support professional shares a proven set of individual best practices that are incorporated into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just world-class technical skills, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual IT problems quickly.
Progent is among the most expert information technology support firms for integrating e-mail systems powered by Exchange 2000 Server. Progent is skilled in helping small businesses get the full advantages of Exchange 2000 for typical situations including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 administration.
Cisco's Small Business family of APs are Linux-powered devices designed as entry-level Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network experts can provide remote or on-premises integration and troubleshooting support to help you to plan, configure, upgrade, optimize, administer and troubleshoot Cisco Small Business wireless access point environments of any scale or architecture.
SQL Server 2014 incorporates significant improvements in key areas such as performance, uptime, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises consulting services such as system design, deployment, management, troubleshooting, and software development services to enable organizations of any size to achieve maximum business value from their SQL Server 2014 deployment.
With Cisco Catalyst switches for small and mid-size companies, Cisco allows organizations to gain the full benefits of adding smart traffic control to their networks. Cisco's switch technology allows you to enable features to make your network infrastructure highly robust to accommodate real-time requirements, expandable to facilitate growth, safe enough to protect confidential information, and capable of prioritizing and managing traffic flows to streamline system operations. Progent's CCIE and CCNP certified engineers can help you select and integrate Cisco switches appropriate for your company. In addition, Progent's CISM and CISA certified security specialists can show you how to create a comprehensive protection policy and configure Cisco switches so they help support your security policies. Catalyst switches that Progent supports include the Cisco Catalyst 2940 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Progent's pricing model is to charge for online support and on-site help per minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed.
Progent's Windows consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Windows. Remote and on-premises evaluation and migration support for Windows 10 offered by Progent include ROI estimates, project coordination, compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management, telecommuter access, security and compliance, automated deployment and administration, network design, Wi-Fi support, business continuity planning, webinar training for IT support staff and end users, and ongoing consulting support.
Progent's Cisco-Certified network management engineers can assist you to run Cisco's management utilities alongside a variety of specialized third-party applications to build a comprehensive network management strategy in order to keep your network operating smoothly, fully utilize limited resources, guard your data, recover rapidly from hardware breakdown or malicious attacks, and allow you to expand or repurpose valuable resources sensibly and economically as your business evolves.
Microsoft SQL Server 2008 offers powerful, familiar tools to computer experts as well as to network users, reducing the complexity of creating, deploying, managing, and accessing company information and database programs in environments ranging from mobile devices to enterprise information networks. The complexity and integration demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on expertise and wide knowledge in planning and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Progent can provide expert online support services to help companies connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for quick fixes so you will not be tempted to permit less critical problems to fester.
Cisco has developed a full array of routers that includes appliances built to deliver the protection, bandwidth, and reliability required by organizations ranging from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and backup power for improved reliability and network availability. Progent can show you how to select and integrate Cisco routers to build a solid infrastructure for your network and to make it easy to expand as you add new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS operating system, including Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Routers.
Cisco's Meraki MS line of access and distribution switches are intended for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting expertise to help you to design and implement a productive network architecture based on Meraki MS switches, simplify network administration with Meraki's cloud-centric management tools, define policies to ensure compliance, develop and validate a disaster preparedness strategy, and troubleshoot issues associated with any aspect of your Meraki deployment. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a cohesive networking solution.
Progent delivered a wireless networking solution that enabled a school to increase efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for interfacing separate sites as far as 2.5 miles apart and can reach even longer distances. This wireless alternative provided better performance and reliability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz band it offered immunity to local interference.
Progentís Microsoft-certified experts offer businesses of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web-based technology for intelligently coordinating people, teams and information. Microsoft SharePoint Server offers a central location for your employees or customers to connect to, manage, distribute and interact with useful data, files, and software and to communicate with one another. SharePoint allows faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge theyíve developed in a way that makes data easy to find, download and apply. Progent's certified SharePoint consultants can assist your organization to support your current SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.