About Progent
Microsoft and Cisco Certified IT Consulting Experts
Importance of Being a Microsoft Certified Partner
Progent is a Microsoft Partner and has earned competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, and Security Solutions. Microsoft Certified Partners earn the highest customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business with better technical solutions for your information network.
Small businesses can have confidence when they work with IT support firms who have earned the status of being Microsoft Partners because of these advantages associated with the Partners certification:
- A Partner's engineering staff has the technical depth and professional background to have attained Microsoft Competencies
- A Partner's business is reliable and experienced working with Microsoft technologies
- A Partner has access to more Microsoft training and support resources than non-certified companies
An example of a benefit that Microsoft offers to Certified Partners is Microsoft's Technical Service Coordination (TSC), which is reserved exclusively for Microsoft Certified Partners. TSC acts as a single point of contact for Certified Partners to access Microsoft Support Services. It provides direct access to technical support specialists who help manage the technical support experience from problem to resolution, at any point in the business life cycle. TSC ensures that Certified Partners have the most up-to-date information by proactively contacting them regarding security alerts, patches, and hot fixes, ensuring that complex projects run more smoothly.
Microsoft Certifications Earned by Progent's Consulting and Support Staff
An important requirement for being awarded Microsoft Certified Partners status is that an organization must have a critical mass of engineers with current Microsoft certifications. Some of the Microsoft certification earned by Progent's support experts include:
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Microsoft Certified Application Developer (MCAD) |
The Microsoft Certified Application Developer (MCAD) credential provides industry recognition for professional developers who build powerful applications using Microsoft Visual Studio .NET and Web services on the Microsoft .NET Framework 1.0 and Microsoft .NET Framework 1.1. |
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Microsoft Certified Desktop Support Technician (MCDST) |
The Microsoft Certified Desktop Support Technician (MCDST) certification ensures that a technician has the skills to troubleshoot and repair desktop environments running on the Microsoft Windows operating system. |
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Microsoft Certified Professional (MCP) |
The Microsoft Certified Professional (MCP) credential is for professionals who have the skills to carry out a successful implementation a Microsoft product or technology as part of a business solution in an organization. |
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Microsoft Certified Solution Developer (MCSD) |
The Microsoft Certified Solution Developer (MCSD) for Microsoft .NET credential is the top-level certification for advanced developers who design and develop leading-edge enterprise solutions using Microsoft development tools and technologies in addition to the Microsoft .NET Framework 1.0 and Microsoft .NET Framework 1.1. |
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Microsoft Certified Systems Administrator (MCSA) |
The Microsoft Certified Systems Administrator (MCSA) certification ensures that an individual has the skills to successfully manage and troubleshoot system environments running on the Microsoft Windows operating system. |
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Microsoft Certified Systems Engineer (MCSE 2003) |
The MCSE on Windows Server 2003 credential verifies an engineer's ability to analyze the business requirements for information systems solutions, and to design and implement infrastructures based on Windows Server 2003. Engineers who have earned the MCSE on Windows Server 2003 certification have experience implementing and administering both network and client operating systems and are knowledgeable about the planning, design, and implementation of Microsoft Windows server solutions and architectures in mid-sized to large companies. |
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Microsoft Certified Systems Engineer (MCSE 2003: Security) |
Engineers who have been awarded the MCSE: Security on Windows Server 2003 certification have experience implementing and administering both network and client operating systems and are knowledgeable about the planning, design, and implementation of Microsoft Windows security solutions in mid-sized to large companies. |
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Microsoft Certified Systems Engineer (MCSE 2003: Messaging) |
The MCSE 2003: Messaging on Windows Server 2003 credential verifies an engineer's ability to analyze the business requirements for information systems solutions, and to design and implement the messaging infrastructure based on Windows Server 2003. |
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Microsoft Certified Systems Engineer (MCSE 2000) |
The Microsoft Certified Systems Engineer (MCSE) on Microsoft Windows 2000 Server certification is designed for IT professionals working in the typically complex computing environment of mid-sized to large organizations. An MCSE 2000-certified engineer has experience implementing and administering a network operating system and a client operating system, and designing a network infrastructure. |
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Microsoft Certified Systems Engineer (MCSE NT) |
The Microsoft Certified Systems Engineer (MCSE) on Microsoft Windows NT Server credential indicates proven skill in implementing and supporting Microsoft Windows NT Server and Workstation 4.0. |
Microsoft Implementation and Support Available from Progent
Progent's IT consulting experts offer small businesses a comprehensive array of services for the entire family of Microsoft .NET Enterprise Servers, Windows Servers, Microsoft line-of-business applications, and office productivity software. Progent has more than two decades of experience supporting small office information systems powered by Microsoft products, and Progent has developed a proven remote support infrastructure that has allowed Progent's Technical Response Center to deliver world-class network help round the clock at affordable prices. Progent has provided online technical support to small businesses in every state in the U.S. and on five continents. For details on the Microsoft technologies for which Progent can provide expert integration, troubleshooting and consulting services, visit
Microsoft Server and Application Consulting.
How to Contact Progent
If you are interested in using Progent's outsourcing, consulting, or technical support services, call
For emergency network support, Progent maintains a toll-free Technical Response Center phone number:
An index of content::
MCSE Expert Certified Dynamics GP/Great Plains Professionals
Dynamics GP/Great Plains Features Integration Support
Progent's Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and business management tool based, like all Microsoft financial tools, on the expandable and familiar platform of Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains family, provides a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Dynamics GP/Great Plains is simple to deploy and configure, and with its segmented design you can purchase only the functions you currently need, with the option to expand users and enlarge functionality when necessary. Progent's Dynamics GP/Great Plains Software support engineers can show you how to deploy, configure and administer Microsoft Dynamics GP/Great Plains 2010 and also older versions of Dynamics GP/Great Plains.
Automated Server Management Help and Support
Immediate Online Support Services ProSight Patch Management
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of vital assets.
Sun Solaris Compliance Audit
Sun Solaris Intrusion Detection
If your company operates a Solaris network or a multi-OS computer system, Progent's CISM and CISSP-certified security specialists can help your whole enterprise in a wide range of security topics including security management procedures, security architecture and strategies, access control products and techniques, applications development security, business processes security, hardware security, telecommunications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the basic competencies and international standards of knowledge that network security managers are required to master. These certification provide executive management the assurance that consultants who have achieved their CISM, CISSP or ISSAP certification have the experience and theory to offer effective security management and consulting services.
Microsoft Help Desk Network Consulting
Help Desk Process Remote Support
The Helpdesk service delivery model adopted by Progent gives small companies an affordable alternative to dependence on freelance consultants by offering extensive expertise shared by numerous support teams, optional round-the-clock access to urgent help, escalation capability to world-class engineers for solving the most complex problems, service consistency and dependability, quick follow-up enforced by veteran support administrators, a variety of easy-to-use ways for requesting support tasks, and a high level of progress visibility enabled by trouble ticket tracking and accessible through a web-based portal.
Windows 11 Compatibility Testing IT Consulting Group
Windows 11 Power Automate Network Consultants
Progent's Windows 11 experts offer a variety of services to support Windows 11 including cloud and hybrid integration, mobile management, teleworker access, data and identity security, streamlined deployment, and Call Center support.
Small Business Ransomware Protection Small Business IT Consulting Group
Small Business Work at Home Integration Network Security Consulting
If you have a small business IT system with 10 to 50 network clients, Progent's IT outsourcing services save your organization from dependence on an individual independent service provider while giving you cost-effective and reliable access to enterprise-class network expertise. By providing network support service when you require it, providing specialized knowledge for critical technologies, delivering unique services such as 24x7 network monitoring, and charging only for services you receive, Progent offers you an affordable way for optimizing the productivity and profitability of your small office information system. Progent is the smart way for small organizations to create and support a robust and secure IT network and to benefit from fast access to the skilled support ordinarily available only to businesses who are able to afford a sizeable internal IT organization.
IT Outsourcing System Consulting
Computer Service Providers Penetration Testing
Progent imposes no initialization charge and requires no monthly commitment for services delivered during normal working hours. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to permit less critical problems to stay unaddressed. .
SQL Server 2017 Always Encrypted Integration Support
On-site Support SQL Server 2017 Graph
Progent's certified SQL Server 2017 experts can help you to plan and implement a smooth upgrade from your current SQL Server databases and applications to SQL Server 2017.
Microsoft Entra Domain Services Consultant Services
24 Hour Microsoft Entra MFA Specialist
Progent can assist you to plan and carry out an efficient move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management across on-premises and cloud resources.
Microsoft Teams Specialists
Microsoft Teams high availability Consulting
Progent can help you to plan a migration to Teams from Skype for Business Online and install, administer, and troubleshoot a cloud or mixed implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.
Microsoft Project Workflow Training
Project Online Development Firm
Progent's Microsoft engineers can provide in-depth expertise in deploying, operating and troubleshooting any edition of Microsoft Project, Project Server, and Project Online and can provide a wide range of affordable remote support services following proven best practices to assist businesses of any size to receive all the advantages of this leading platform. Services available from Progent include system planning, software configuration and upgrades, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and specialized webinar training.
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