Progent is a Microsoft Gold Partner with a Server Platform competency and has earned competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, and Security Solutions. Microsoft Certified Partners earn the highest customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business with better technical solutions for your information network.

Small businesses can have confidence when they work with IT support firms who have earned the status of being Microsoft Partners because of these advantages associated with the Partners certification:

  • A Partner's engineering staff has the technical depth and professional background to have attained Microsoft Competencies
  • A Partner's business is reliable and experienced working with Microsoft technologies
  • A Partner has access to more Microsoft training and support resources than non-certified companies
Microsoft Certified Partners have passed the highest level of technical requirements from Microsoft and have demonstrated the most robust, efficient and scalable implementations of Microsoft technologies in demonstrated enterprise customer deployments. As a Microsoft Certified Partner, Progent has access to a broad range of technical and educational resources such as Microsoft's Partner Training and Readiness Resource Center, Microsoft's Partner Knowledge Base, priority online emergency support from Microsoft's technical experts, and previews of new software products from Microsoft. All these benefits of being a Microsoft Certified Partner help Progent's engineers and consultants to provide the highest level of professional expertise to small business clients.

An example of a benefit that Microsoft offers to Certified Partners is Microsoft's Technical Service Coordination (TSC), which is reserved exclusively for Microsoft Certified Partners. TSC acts as a single point of contact for Certified Partners to access Microsoft Support Services. It provides direct access to technical support specialists who help manage the technical support experience from problem to resolution, at any point in the business life cycle. TSC ensures that Certified Partners have the most up-to-date information by proactively contacting them regarding security alerts, patches, and hot fixes, ensuring that complex projects run more smoothly.

Microsoft Certifications Earned by Progent's Consulting and Support Staff
An important requirement for being awarded Microsoft Certified Partners status is that an organization must have a critical mass of engineers with current Microsoft certifications. Some of the Microsoft certification earned by Progent's support experts include:

Microsoft Certified Application Developer
The Microsoft Certified Application Developer (MCAD) credential provides industry recognition for professional developers who build powerful applications using Microsoft Visual Studio .NET and Web services on the Microsoft .NET Framework 1.0 and Microsoft .NET Framework 1.1.
Microsoft Certified Desktop Support Technician
The Microsoft Certified Desktop Support Technician (MCDST) certification ensures that a technician has the skills to troubleshoot and repair desktop environments running on the Microsoft Windows operating system.
Microsoft Certified Professional
The Microsoft Certified Professional (MCP) credential is for professionals who have the skills to carry out a successful implementation a Microsoft product or technology as part of a business solution in an organization.
Microsoft Certified Solution Developer
The Microsoft Certified Solution Developer (MCSD) for Microsoft .NET credential is the top-level certification for advanced developers who design and develop leading-edge enterprise solutions using Microsoft development tools and technologies in addition to the Microsoft .NET Framework 1.0 and Microsoft .NET Framework 1.1.
Microsoft Certified Systems Administrator
The Microsoft Certified Systems Administrator (MCSA) certification ensures that an individual has the skills to successfully manage and troubleshoot system environments running on the Microsoft Windows operating system.
Microsoft Certified Systems Engineer
(MCSE 2003)
The MCSE on Windows Server 2003 credential verifies an engineer's ability to analyze the business requirements for information systems solutions, and to design and implement infrastructures based on Windows Server 2003. Engineers who have earned the MCSE on Windows Server 2003 certification have experience implementing and administering both network and client operating systems and are knowledgeable about the planning, design, and implementation of Microsoft Windows server solutions and architectures in mid-sized to large companies.
Microsoft Certified Systems Engineer
(MCSE 2003: Security)
Engineers who have been awarded the MCSE: Security on Windows Server 2003 certification have experience implementing and administering both network and client operating systems and are knowledgeable about the planning, design, and implementation of Microsoft Windows security solutions in mid-sized to large companies.
Microsoft Certified Systems Engineer
(MCSE 2003: Messaging)
The MCSE 2003: Messaging on Windows Server 2003 credential verifies an engineer's ability to analyze the business requirements for information systems solutions, and to design and implement the messaging infrastructure based on Windows Server 2003.
Microsoft Certified Systems Engineer
(MCSE 2000)
The Microsoft Certified Systems Engineer (MCSE) on Microsoft Windows 2000 Server certification is designed for IT professionals working in the typically complex computing environment of mid-sized to large organizations. An MCSE 2000-certified engineer has experience implementing and administering a network operating system and a client operating system, and designing a network infrastructure.
Microsoft Certified Systems Engineer
The Microsoft Certified Systems Engineer (MCSE) on Microsoft Windows NT Server credential indicates proven skill in implementing and supporting Microsoft Windows NT Server and Workstation 4.0.

Microsoft Implementation and Support Available from Progent
Progent's IT consulting experts offer small businesses a comprehensive array of services for the entire family of Microsoft .NET Enterprise Servers, Windows Servers, Microsoft line-of-business applications, and office productivity software. Progent has more than two decades of experience supporting small office information systems powered by Microsoft products, and Progent has developed a proven remote support infrastructure that has allowed Progent's Technical Response Center to deliver world-class network help round the clock at affordable prices. Progent has provided online technical support to small businesses in every state in the U.S. and on five continents. For details on the Microsoft technologies for which Progent can provide expert integration, troubleshooting and consulting services, visit Microsoft Server and Application Consulting.

How to Contact Progent
If you are interested in using Progent's outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

For emergency network support, Progent maintains a toll-free Technical Response Center phone number: 1-866-PROGENT (866-776-4368). You can also sign up online for immediate emergency network assistance.

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