About Progent
Microsoft and Cisco Authorized Network Support Engineers
Importance of Being a Microsoft Certified Partner
Progent is a Microsoft Gold Partner with a Server Platform competency and has earned competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, Azure Development, and Security Solutions. Microsoft Certified Partners earn the highest customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business with faster and better technical solutions for your information network.
Small and midsize businesses can have confidence when they work with IT support firms who have earned the status of being Microsoft Partners because of these advantages associated with the Partners certification:
- A Partner's engineering staff has the technical depth and professional background to have attained Microsoft Competencies
- A Partner's business is reliable and experienced working with Microsoft technologies
- A Partner has access to more Microsoft training and support resources than non-certified companies
An example of a benefit that Microsoft offers to Certified Partners is Microsoft's Technical Service Coordination (TSC), which is reserved exclusively for Microsoft Certified Partners. TSC acts as a single point of contact for Certified Partners to access Microsoft Support Services. It provides direct access to technical support specialists who help manage the technical support experience from problem to resolution, at any point in the business life cycle. TSC ensures that Certified Partners have the most up-to-date information by proactively contacting them regarding security alerts, patches, and hot fixes, ensuring that complex projects run more smoothly.
Microsoft Certifications Earned by Progent's Consulting and Support Staff
An important requirement for being awarded Microsoft Certified Partners status is that an organization must have a critical mass of engineers with current Microsoft certifications. Some of the Microsoft certification earned by Progent's support experts include:
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Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure |
The MCSE Cloud Platform and Infrastructure certification verifies that an IT expert has the knowledge required to run a modern data center and has advanced skills in the areas of cloud technologies, identity management, systems management, virtualization, storage, and networking. |
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Microsoft Certified Solutions Expert: Private Cloud |
The MCSE Private Cloud certification validates that an IT professional has the knowledge and experience required to plan and carry out the deployment of Microsoft System Center and can configure and deploy virtual machines (VMs) and services. An MCSE Private Cloud expert can also configure storage and network fabric, automate datacenter processes, monitor network resources, and manage updates and backup/recovery. |
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Microsoft Certified Solutions Associate: Windows Server 2012 |
The MCSA: Windows Server 2012 credential validates an IT professional's skill in deploying, managing, and supporting Windows Server 2012 services and infrastructure. This MCSA credential attests to a technical expert's ability in implementing and configuring Windows Server 2012 services like Active Directory and networking as well as knowledge about maintaining Windows Server 2012 infrastructure including user and group management, network access, and data security. This certification also verifies advanced skills in advanced areas like fault tolerance, certificate services, and federated identity. |
| Microsoft Certified Solution Developer | The MCSD credential attests to an IT professional's knowledge and experience in planning and creating applications based on Microsoft development platforms and technologies. Application areas include web and SharePoint apps and Azure cloud solutions. |
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Microsoft Certified Solutions Associate: SQL Server |
The MCSA: SQL Server credential validates an IT professional's knowledge in database development, administration, and analysis. The certification demonstrates skill in writing queries, setting up and tuning database systems, designing and implementing security policies and backup/recovery processes, data cleansing, Extract Transform Load (ETL), data warehouse implementation, and Business Intelligence (BI) solutions. |
| Microsoft Certified Trainer | The MCT certificate verifies that an IT professional is an expert on delivering training on Microsoft technologies and has experience and knowledge in using Microsoft products and solutions in training courses. MCT certifcation requires a current qualifying Microsoft technical certification such as an MCSA or MCSE plus certification of instructional skills from a recognized organization such as CompTIA CTT+ or IAMCT. |
Microsoft certifications earned by Progent's IT consultants during two decades of work providing online and onsite expertise to small and midsize businesses throughout the United States include:
- Microsoft Certified Application Developer (MCAD)
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional: Database Administrator (MCITP: DBA)
- Microsoft Certified Solutions Associate: Messaging (MCSA: Messaging)
- Microsoft Certified Solutions Associate: SQL Server (MCSA: SQL Server)
- Microsoft Certified Solutions Associate: Windows Server 2012 (MCSA: Windows server 2012)
- Microsoft Certified Solutions Associate: Windows Server Core (MCSA: Windows Server Core)
- Microsoft Certified IT Professional: Database Administrator (MCITP: Database)
- Microsoft Certified IT Professional: Enterprise Administrator (MCITP: EA)
- Microsoft Certified IT Professional: Server Administrator (MCITP: SA)
- Microsoft Certified Professional Developer (MCPD): Windows Azure Developer
- Microsoft Certified Professional Developer (MCPD): Windows Developer 4
- Microsoft Certified Professional Developer (MCPD): Web Developer 4
- Microsoft Certified Solution Developer (MCSD)
- Microsoft Certified Solutions Expert (MCSE) Private Cloud
- Microsoft Certified Solutions Expert (MCSE) 2016: Cloud Platform and Infrastructure
- Microsoft Certified Solutions Expert (MCSE) 2012: Private Cloud
- Microsoft Certified Solutions Master (MCSM) Data Platform
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE 2003)
- Microsoft Certified Systems Engineer (MCSE 2003+Security)
- Microsoft Certified Systems Engineer (MCSE 2003+Messaging)
- Microsoft Certified Systems Engineer (MCSE 2000)
- Microsoft Certified Systems Engineer (MCSE NT)
- Microsoft Certified Technology Specialist (MCTS): Exchange
- Microsoft Certified Technology Specialist (MCTS): Windows Server 2008
- Microsoft Certified Trainer (MCT)
- Microsoft Certified Technology Specialist (MCTS): Windows 7
Microsoft Implementation and Support Available from Progent
Progent's IT consulting experts offer small and midsize businesses a comprehensive array of services for the entire family of Microsoft .NET Enterprise Servers, Windows Servers, Microsoft line-of-business applications, and office productivity software. Progent has more than two decades of experience supporting small office information systems powered by Microsoft products, and Progent has developed a proven remote support infrastructure that has allowed Progent's Technical Response Center to deliver world-class network help round the clock at affordable prices. Progent has provided online technical support to small businesses in every state in the U.S. and on five continents. For details on the Microsoft technologies for which Progent can provide expert integration, troubleshooting and consulting services, visit
Microsoft Server and Application Consulting.
How to Contact Progent
If you are interested in using Progent's outsourcing, consulting, or technical support services, call
For emergency network support, Progent maintains a toll-free Technical Response Center phone number:
An index of content::
Windows Server Essentials Remote Web Access Consultant Services
Consultancy Windows Server Essentials Launchpad
Windows Server 2012 R2 Essentials is an affordable, entry-level OS that allows small organizations to make the move from the traditional stand-alone in-house datacenter to the contemporary hybrid networking model that combines on-premises and virtualized cloud-hosted resources. Progent's consultants can provide cost-effective online consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to evaluate the possible productivity and cost benefits of moving to WS 2012 R2 and adopting a hybrid local/cloud-based model for your computing environment. Progent offers full-service project management so you can design and carry out an efficient migration to Windows Server Essentials, Microsoft 365, and other Microsoft Cloud applications and services. Progent also offers ongoing consulting help, troubleshooting, and training.
External Security Inventory Specialists
Internal Cybersecurity Inventory Consult
Progent has put together two low-cost service packages intended to allow small businesses to receive an impartial security assessment from a premier security consultant. With Progent's External Network Security Inventory Checkup, a security expert runs an extensive test of your network from beyond your company firewall to determine possible risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security engineer executes a system scan from a secure machine inside your company firewall to determine vulnerabilities to inside threats. Both security inventory packages are set up and run from a secured external site.
Microsoft Dynamics GP ERP Support Outsourcing
Dynamics GP/Great Plains Integration Support
Dynamics GP/Great Plains 2010 accounting is a comprehensive business management and analytics solution that unifies data and operations across your company, interfaces seamlessly with other solutions, and connects employees, clients and vendors regardless of time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field service, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a reliable, secure computer and communications environment to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your company exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.
Exchange 2000 Migration Consultants
Microsoft Exchange 2000 Upgrade Network Consultant
Progent is one of the most qualified IT support firms for designing email solutions powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies get the full advantages of Exchange Server 2000 for common situations including updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 management.
Cisco Certified Expert wireless IP phones and Aironet APs Online Technical Support
Best 802.11x Wireless Integration Services
Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to configure, administer, and debug Cisco wireless devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
CISSP Certified Cybersecurity Engineers
Consultants CISSP Certified Security Manager
Progent's CISSP-certified cybersecurity experts can help businesses of any size with any aspect of IT security. Progent can help implement cost-effective cybersecurity solutions that guard a small office from modern malware attacks or Progent can design, deploy, and monitor an end-to-end security environment for hybrid networks that support onsite, remote, and mobile clients accessing IT resources spread across a mix of physical datacenters and public and private clouds.
Microsoft Experts CRISC Certified Cybersecurity IT Consultants
Consultants CRISC Risk Identification
Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you develop a complete disaster recovery plan that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you create an affordable, high-availability system architecture that takes into account reliability issues covering a broad range of network technologies and processes.
Automatic Failover Online Technical Support
High-Availability Internet Network Professionals
Progent's Cisco-authorized network experts can show you how to design an affordable, 24x7 Internet configuration architecture that can achieve non-stop Internet access through a broad array of high availability Internet access technologies including high availability BGP, transparent fail-over, and redundant ISPs. Progent offers CCIE engineers to help you utilize the latest technology for high availability Internet access to implement a cost-effective, fully redundant Internet interface with automatic failover and other features to create zero-downtime Internet availability.
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