About Progent
Microsoft and Cisco Qualified Network Support Engineers
Importance of Being a Microsoft Certified Partner
Progent is a Microsoft AI Cloud Partner and has earned competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, Azure Development, and Security Solutions. Microsoft Certified Partners earn the highest customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business with faster and better technical solutions for your information network.
Small and midsize businesses can have confidence when they work with IT support firms who have earned the status of being Microsoft Partners because of these advantages associated with the Partners certification:
- A Partner's engineering staff has the technical depth and professional background to have attained Microsoft Competencies
- A Partner's business is reliable and experienced working with Microsoft technologies
- A Partner has access to more Microsoft training and support resources than non-certified companies
An example of a benefit that Microsoft offers to Certified Partners is Microsoft's Technical Service Coordination (TSC), which is reserved exclusively for Microsoft Certified Partners. TSC acts as a single point of contact for Certified Partners to access Microsoft Support Services. It provides direct access to technical support specialists who help manage the technical support experience from problem to resolution, at any point in the business life cycle. TSC ensures that Certified Partners have the most up-to-date information by proactively contacting them regarding security alerts, patches, and hot fixes, ensuring that complex projects run more smoothly.
Microsoft Certifications Earned by Progent's Consulting and Support Staff
An important requirement for being awarded Microsoft Certified Partners status is that an organization must have a critical mass of engineers with current Microsoft certifications. Some of the Microsoft certification earned by Progent's support experts include:
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Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure |
The MCSE Cloud Platform and Infrastructure certification verifies that an IT expert has the knowledge required to run a modern data center and has advanced skills in the areas of cloud technologies, identity management, systems management, virtualization, storage, and networking. |
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Microsoft Certified Solutions Expert: Private Cloud |
The MCSE Private Cloud certification validates that an IT professional has the knowledge and experience required to plan and carry out the deployment of Microsoft System Center and can configure and deploy virtual machines (VMs) and services. An MCSE Private Cloud expert can also configure storage and network fabric, automate datacenter processes, monitor network resources, and manage updates and backup/recovery. |
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Microsoft Certified Solutions Associate: Windows Server 2012 |
The MCSA: Windows Server 2012 credential validates an IT professional's skill in deploying, managing, and supporting Windows Server 2012 services and infrastructure. This MCSA credential attests to a technical expert's ability in implementing and configuring Windows Server 2012 services like Active Directory and networking as well as knowledge about maintaining Windows Server 2012 infrastructure including user and group management, network access, and data security. This certification also verifies advanced skills in advanced areas like fault tolerance, certificate services, and federated identity. |
| Microsoft Certified Solution Developer | The MCSD credential attests to an IT professional's knowledge and experience in planning and creating applications based on Microsoft development platforms and technologies. Application areas include web and SharePoint apps and Azure cloud solutions. |
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Microsoft Certified Solutions Associate: SQL Server |
The MCSA: SQL Server credential validates an IT professional's knowledge in database development, administration, and analysis. The certification demonstrates skill in writing queries, setting up and tuning database systems, designing and implementing security policies and backup/recovery processes, data cleansing, Extract Transform Load (ETL), data warehouse implementation, and Business Intelligence (BI) solutions. |
| Microsoft Certified Trainer | The MCT certificate verifies that an IT professional is an expert on delivering training on Microsoft technologies and has experience and knowledge in using Microsoft products and solutions in training courses. MCT certifcation requires a current qualifying Microsoft technical certification such as an MCSA or MCSE plus certification of instructional skills from a recognized organization such as CompTIA CTT+ or IAMCT. |
Microsoft certifications earned by Progent's IT consultants during two decades of work providing online and onsite expertise to small and midsize businesses throughout the United States include:
- Microsoft Certified Application Developer (MCAD)
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional: Database Administrator (MCITP: DBA)
- Microsoft Certified Solutions Associate: Messaging (MCSA: Messaging)
- Microsoft Certified Solutions Associate: SQL Server (MCSA: SQL Server)
- Microsoft Certified Solutions Associate: Windows Server 2012 (MCSA: Windows server 2012)
- Microsoft Certified Solutions Associate: Windows Server Core (MCSA: Windows Server Core)
- Microsoft Certified IT Professional: Database Administrator (MCITP: Database)
- Microsoft Certified IT Professional: Enterprise Administrator (MCITP: EA)
- Microsoft Certified IT Professional: Server Administrator (MCITP: SA)
- Microsoft Certified Professional Developer (MCPD): Windows Azure Developer
- Microsoft Certified Professional Developer (MCPD): Windows Developer 4
- Microsoft Certified Professional Developer (MCPD): Web Developer 4
- Microsoft Certified Solution Developer (MCSD)
- Microsoft Certified Solutions Expert (MCSE) Private Cloud
- Microsoft Certified Solutions Expert (MCSE) 2016: Cloud Platform and Infrastructure
- Microsoft Certified Solutions Expert (MCSE) 2012: Private Cloud
- Microsoft Certified Solutions Master (MCSM) Data Platform
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE 2003)
- Microsoft Certified Systems Engineer (MCSE 2003+Security)
- Microsoft Certified Systems Engineer (MCSE 2003+Messaging)
- Microsoft Certified Systems Engineer (MCSE 2000)
- Microsoft Certified Systems Engineer (MCSE NT)
- Microsoft Certified Technology Specialist (MCTS): Exchange
- Microsoft Certified Technology Specialist (MCTS): Windows Server 2008
- Microsoft Certified Trainer (MCT)
- Microsoft Certified Technology Specialist (MCTS): Windows 7
Microsoft Implementation and Support Available from Progent
Progent's IT consulting experts offer small and midsize businesses a comprehensive array of services for the entire family of Microsoft .NET Enterprise Servers, Windows Servers, Microsoft line-of-business applications, and office productivity software. Progent has more than two decades of experience supporting small office information systems powered by Microsoft products, and Progent has developed a proven remote support infrastructure that has allowed Progent's Technical Response Center to deliver world-class network help round the clock at affordable prices. Progent has provided online technical support to small businesses in every state in the U.S. and on five continents. For details on the Microsoft technologies for which Progent can provide expert integration, troubleshooting and consulting services, visit
Microsoft Server and Application Consulting.
How to Contact Progent
If you are interested in using Progent's outsourcing, consulting, or technical support services, call
For emergency network support, Progent maintains a toll-free Technical Response Center phone number:
An index of content::
VMware vCenter Orchestrator Technology Professional
VMware vCenter Orchestrator Consultants
VMware's NSX virtual network technology allows you to build entire networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly restore the entire logical network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
.NET MAUI Design Firms
Contract Programming Firm .NET Web Application
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and can create or update .NET apps rapidly and affordably.
Cisco Architecture IT Consulting Companies
Cisco Security Online Consulting
Progent's Cisco-certified CCIE network experts can assist your business to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software expertise.
Communications device patch management Consultant Services
Printer firmware patch management Services
Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoints scanners, network appliances such as routers and Wi-Fi APs, and Internet-of-Things devices such as alarms and health monitors.
Specialist Network Security Scan
Engineers Wireless Security Inventory
Progent offers small businesses a pair of ultra-affordable network security inventory packages that provide, at a set price, remotely administered inventory scans of your security profile which are analyzed by certified information security specialists who interpret the results of the remote scan, present objective summaries of your current network security, and offer suggestions for improvements. Progent has developed two non-overlapping security inventory packages for external and internal security testing that are priced to meet the restricted budgets of small companies while offering enterprise-class assessments of your network's vulnerability to assault.
Support and Help Suse Linux
24x7x365 Mandrake Linux Engineers
Progent's Linux consulting experts provide small companies and developers support for managing and supporting Linux systems that coexist with Microsoft-powered technology. Progent can give your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with an easy single consulting firm to show you how to build and maintain a secure and robust cross-platform connectivity and communications environment that supports Linux and Microsoft interoperability by integrating MS Windows with leading Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Microsoft Office 2000 Technology Consulting Company
Microsoft Windows Information Technology Outsourcing Firms
Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be tempted to allow minor problems to fester. .
Microsoft Windows Server 2003 Consult
Immediate Microsoft Windows 2003 Support
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of support in Microsoft technology, ensures you success in identifying the edition and configuration of Windows 2003 Server that matches most closely with your company's strategy. Progent can also assist you with planning, installing, administering and troubleshooting powerful IT solutions powered by Windows Server, and can streamline your migration from Windows 2000 or Windows NT.
Expert Microsoft Certified Office SharePoint Server 2003 IT Consultants
SharePoint Portal Server Professionals
Progent's Microsoft-certified consultants can help you rationalize the economic justification for implementing Microsoft SharePoint Server 2007, advise you on the appropriate edition of Microsoft SharePoint Server for your application, provide setup and deployment services, assist you to install MS SQL Server as a back-end database manager, optimize your network infrastructure, integrate your standard and custom application programs to work with SharePoint Portal Server 2007, develop a comprehensive security strategy that incorporates portal solutions, and deliver troubleshooting and Help Desk support.
Symantec Firewall Secure
Network Consultants Symantec Security
Progent's Symantec consultants can help you support legacy Symantec firewall and VPN appliances such as the Symantec Raptor and VelociRaptor family or help you migrate to more recent firewall technology. Progent can also enable you to create and execute a comprehensive security strategy that can incorporate firewall and VPN devices and utilities, outsourced security and virus protection services, system monitoring products, and formal policies and processes. Progent has the skill to be your single resource for on-going network help, maintenance, training, and security expertise.
Technology Professional Lync Server 2013 Web Apps Server
24x7 Lync Server 2013 Back End Server Engineers
Microsoft Lync 2010 supports IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network (PSTN) calling. Microsoft Lync 2010 can extend the functionality of Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and streamlines management via integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications experts can provide remote and onsite support services to help your company to manage and troubleshoot your current Lync 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product. Progent can also help your organization to design and carry out an efficient Skype for Business migration.
SCCM 2007 Software Inventory Consulting Services
Online Troubleshooting SCCM 2007 Troubleshooting
Progent can assist you to support System Center 2007 Configuration Manager to streamline operations, improve security and compliance, and boost worker output by ensuring that critical applications stay current, managing product licenses, and reporting resource usage profiles to help you make smart buying choices. When you are ready to update your SCCM 2007 device management ecosystem, Progent can assist you to prepare for and carry out a smooth migration to SCCM 2012.
24 Hour Programming Firm Microsoft Azure cloud integration
Microsoft Entra Connect Technology Professional
Progent can help you to design and implement a smooth migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity management for both on-premises and Azure assets.
Small Business Networking Companies
24/7/365 Small Office Small Business IT Consulting
For more than 20 years, Progent has delivered budget-friendly IT planning, configuration, debugging, cybersecurity, and development for networks of all sizes.
PC Desktop Consulting Group
Microsoft Mac and Linux Desktop Design Consultant
Progent offers a broad range of affordable support services to assist your business to install, configure, repair, and manage workstations and laptops based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online help for single machines or notebooks or help you to plan and implement a company-wide rollout of new or updated OS software and applications. Progent can also provide consultants and technical workers to help you to plan for and implement a site move or consolidation designed to cause minimal interruption to your business.
Award Winning NinjaOne RMM Remote Server Monitoring Remote Support
Open Now Online Technical Support Remote NinjaOne Server Monitoring
A centerpiece of Progent's NOC is its effective incorporation of NinjaOne RMM, a cutting-edge remote monitoring and management solution which enables automated alerting and rapid incident response.
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