About Progent
Microsoft and Cisco Authorized Network Support Engineers
Importance of Being a Microsoft Certified Partner
Progent is a Microsoft Partner with a Server Platform competency and has earned competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, Azure Development, and Security Solutions. Microsoft Certified Partners earn the highest customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business with faster and better technical solutions for your information network.
Small and midsize businesses can have confidence when they work with IT support firms who have earned the status of being Microsoft Partners because of these advantages associated with the Partners certification:
- A Partner's engineering staff has the technical depth and professional background to have attained Microsoft Competencies
- A Partner's business is reliable and experienced working with Microsoft technologies
- A Partner has access to more Microsoft training and support resources than non-certified companies
An example of a benefit that Microsoft offers to Certified Partners is Microsoft's Technical Service Coordination (TSC), which is reserved exclusively for Microsoft Certified Partners. TSC acts as a single point of contact for Certified Partners to access Microsoft Support Services. It provides direct access to technical support specialists who help manage the technical support experience from problem to resolution, at any point in the business life cycle. TSC ensures that Certified Partners have the most up-to-date information by proactively contacting them regarding security alerts, patches, and hot fixes, ensuring that complex projects run more smoothly.
Microsoft Certifications Earned by Progent's Consulting and Support Staff
An important requirement for being awarded Microsoft Certified Partners status is that an organization must have a critical mass of engineers with current Microsoft certifications. Some of the Microsoft certification earned by Progent's support experts include:
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Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure |
The MCSE Cloud Platform and Infrastructure certification verifies that an IT expert has the knowledge required to run a modern data center and has advanced skills in the areas of cloud technologies, identity management, systems management, virtualization, storage, and networking. |
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Microsoft Certified Solutions Expert: Private Cloud |
The MCSE Private Cloud certification validates that an IT professional has the knowledge and experience required to plan and carry out the deployment of Microsoft System Center and can configure and deploy virtual machines (VMs) and services. An MCSE Private Cloud expert can also configure storage and network fabric, automate datacenter processes, monitor network resources, and manage updates and backup/recovery. |
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Microsoft Certified Solutions Associate: Windows Server 2012 |
The MCSA: Windows Server 2012 credential validates an IT professional's skill in deploying, managing, and supporting Windows Server 2012 services and infrastructure. This MCSA credential attests to a technical expert's ability in implementing and configuring Windows Server 2012 services like Active Directory and networking as well as knowledge about maintaining Windows Server 2012 infrastructure including user and group management, network access, and data security. This certification also verifies advanced skills in advanced areas like fault tolerance, certificate services, and federated identity. |
| Microsoft Certified Solution Developer | The MCSD credential attests to an IT professional's knowledge and experience in planning and creating applications based on Microsoft development platforms and technologies. Application areas include web and SharePoint apps and Azure cloud solutions. |
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Microsoft Certified Solutions Associate: SQL Server |
The MCSA: SQL Server credential validates an IT professional's knowledge in database development, administration, and analysis. The certification demonstrates skill in writing queries, setting up and tuning database systems, designing and implementing security policies and backup/recovery processes, data cleansing, Extract Transform Load (ETL), data warehouse implementation, and Business Intelligence (BI) solutions. |
| Microsoft Certified Trainer | The MCT certificate verifies that an IT professional is an expert on delivering training on Microsoft technologies and has experience and knowledge in using Microsoft products and solutions in training courses. MCT certifcation requires a current qualifying Microsoft technical certification such as an MCSA or MCSE plus certification of instructional skills from a recognized organization such as CompTIA CTT+ or IAMCT. |
Microsoft certifications earned by Progent's IT consultants during two decades of work providing online and onsite expertise to small and midsize businesses throughout the United States include:
- Microsoft Certified Application Developer (MCAD)
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional: Database Administrator (MCITP: DBA)
- Microsoft Certified Solutions Associate: Messaging (MCSA: Messaging)
- Microsoft Certified Solutions Associate: SQL Server (MCSA: SQL Server)
- Microsoft Certified Solutions Associate: Windows Server 2012 (MCSA: Windows server 2012)
- Microsoft Certified Solutions Associate: Windows Server Core (MCSA: Windows Server Core)
- Microsoft Certified IT Professional: Database Administrator (MCITP: Database)
- Microsoft Certified IT Professional: Enterprise Administrator (MCITP: EA)
- Microsoft Certified IT Professional: Server Administrator (MCITP: SA)
- Microsoft Certified Professional Developer (MCPD): Windows Azure Developer
- Microsoft Certified Professional Developer (MCPD): Windows Developer 4
- Microsoft Certified Professional Developer (MCPD): Web Developer 4
- Microsoft Certified Solution Developer (MCSD)
- Microsoft Certified Solutions Expert (MCSE) Private Cloud
- Microsoft Certified Solutions Expert (MCSE) 2016: Cloud Platform and Infrastructure
- Microsoft Certified Solutions Expert (MCSE) 2012: Private Cloud
- Microsoft Certified Solutions Master (MCSM) Data Platform
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE 2003)
- Microsoft Certified Systems Engineer (MCSE 2003+Security)
- Microsoft Certified Systems Engineer (MCSE 2003+Messaging)
- Microsoft Certified Systems Engineer (MCSE 2000)
- Microsoft Certified Systems Engineer (MCSE NT)
- Microsoft Certified Technology Specialist (MCTS): Exchange
- Microsoft Certified Technology Specialist (MCTS): Windows Server 2008
- Microsoft Certified Trainer (MCT)
- Microsoft Certified Technology Specialist (MCTS): Windows 7
Microsoft Implementation and Support Available from Progent
Progent's IT consulting experts offer small and midsize businesses a comprehensive array of services for the entire family of Microsoft .NET Enterprise Servers, Windows Servers, Microsoft line-of-business applications, and office productivity software. Progent has more than two decades of experience supporting small office information systems powered by Microsoft products, and Progent has developed a proven remote support infrastructure that has allowed Progent's Technical Response Center to deliver world-class network help round the clock at affordable prices. Progent has provided online technical support to small businesses in every state in the U.S. and on five continents. For details on the Microsoft technologies for which Progent can provide expert integration, troubleshooting and consulting services, visit
Microsoft Server and Application Consulting.
How to Contact Progent
If you are interested in using Progent's outsourcing, consulting, or technical support services, call
For emergency network support, Progent maintains a toll-free Technical Response Center phone number:
An index of content::
Catalyst 802.11ax Access Point Computer Consultant
Catalyst 802.11ax AP Technology Consulting Services
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 WAP consultants offer affordable online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points.
Data Center Colocation Troubleshooting
Data Center Colo Engineer
Progent’s data center support services are designed for companies with hardware located at Internet Data Centers or data center colo hosting facilities and requiring on-demand on-site help at the co-location site as well as off-site support from Microsoft and Cisco Premier professionals. Progent offers a full array of IDC and data center and colo support services such as system architecture evaluation, Windows and Linux server installation and support, tech support for server and communications infrastructure, design and installation of zero-downtime systems, defining and deploying layered security structures, firewall configuration and troubleshooting, configuring load balancing solutions, and creating fault tolerant server and storage cluster systems.
24-7 64-bit Computing Professional
64-bit Computing Consult
Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and repair a network-wide move to 64-bit server and desktop OS software and business applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the key 32-bit programs which you intend to keep as well as the latest 64-bit editions of software you wish to run.
24 Hour ASA Firepower Integration Services
Cisco Firepower Remote Technical Support
The current Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network experts can help your company to maintain your current PIX or Cisco ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, configure, tune, administer and debug firewall environments built on ASA firewalls with Firepower Services.
24-7 Windows Virtual Desktop for Mac Remote Support
Emergency Windows Applications on Apple Mac Consultant Services
For businesses with a combination of Mac and Windows computers, there exist two basic alternatives for running Microsoft Windows-only applications on a Mac: an external connection to an actual Windows PC or local simulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a remote Microsoft Windows-powered PC to use Microsoft Windows applications and share system resources. Microsoft's Virtual PC for Apple Mac emulates Windows on an Apple Mac computer so that you can use Windows applications locally. Progent's Mac technology consultants can assist you to maintain these solutions for using Windows programs on your Macs and can in addition assist you to evaluate and configure other solutions for Microsoft Windows platform emulation.
ISA 2004 Enterprise Edition Server Consultant Services
Microsoft ISA 2004 Server Support and Setup
Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds developing corporate security designs for information systems with multiple sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size business design and deploy an installation of Microsoft ISA Server 2004 that meets your information protection needs without limiting your productivity.
Microsoft Exchange Engineer
Microsoft Exchange 2019 Support Outsourcing
Progent can assist you in any phase of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 as a host for Exchange; designing high availability architecture for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with O365; and setting up Outlook clients.
8540 wireless controller Technology Consulting Services
WLAN controller Computer Consulting
Cisco's Catalyst line of wireless controllers streamline the administration of wireless networks by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless uptime with fast auto-failover, and hardening data security by identifying cyber threats and analyzing network traffic based on user class and location. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller solutions.
Virtual Applications Hub Remote Troubleshooting
IT Consultants Citrix Presentation Server
Progent's Citrix-certified experts can assist you to plan, implement, administer, and troubleshoot a virtual Windows application delivery and management solution based on XenApp. Progent's Cisco CCIE network consultants can show you how to enhance your infrastructure for delivering server-side and client-side applications, and Progent's datacenter support experts can help your organization to manage and support an off-site datacenter that features high availability, enhanced protection, and fast disaster recovery.
Windows 10 Migration Integration Consulting
Computer Consultant Windows 10 Pilot Testing
Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and onsite evaluation and upgrade services for Windows 10 available from Progent include Return on Investment estimates, project coordination, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, telecommuter connectivity, security and compliance, streamlined deployment and administration, network design, wired/wireless convergence, business continuity planning, group and personal training for IT support personnel and users, and ongoing consulting support.
wireless IP phone configuration Consultants
wireless IP phone integration Network Engineer
Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and on-premises assistance to help you create and administer a Cisco wireless IP phone solution by providing integration services that range from debugging the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.
Computer Consultants Catalyst Switch
Catalyst 4500 Switch On-site Technical Support
With Catalyst switches for small and mid-size companies, Cisco enables companies to gain the full benefits of bringing intelligent services to their IT infrastructures. Cisco's switch product line makes it possible to deploy capabilities to make your IT network highly available to handle real-time needs, expandable to facilitate growth, secure enough to protect confidential information, and designed for differentiating and controlling traffic flows to optimize network performance. Progent's Cisco certified consultants can help you select and deploy Cisco switches appropriate for your company. In addition, Progent's certified security specialists can help you create a comprehensive security policy and configure Catalyst switches so they help support your security strategy. Catalyst switching products that Progent supports include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.
24/7 Cisco VoIP phones Single Number Reach Integration Support
Best Cisco SIP phones Consulting
Progent's Cisco CCIE-certified networking consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
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