Progent's webinars provide small companies the cost savings, ease, and flexibility of virtual seminars plus the proven training techniques of expert instructors who employ advanced technology to reproduce real-time, participatory classrooms. Progent offers webinar training for popular desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, Access, and Outlook: Microsoft Dynamics accounting and management software such as Microsoft Dynamics GP (Great Plains); plus additional popular desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to evaluate the business case for migrating to SQL Server 2019 and can provide rapid remote or on-premises contact with consulting experts in solution design and deployment, software programming, SQL Server management, and cybersecurity.
Cisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for workers who are on the move within campus, warehouse, health-care or other environments where IT management requires portable phones that provide more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile communications. Integration of Cisco's wireless VoIP phones usually requires that you configure and optimize many key pieces of your wireless environment including wireless access points, routers, wireless LAN controllers, and network management software. Progent's certified experts offer online and onsite assistance to help you create and manage a Cisco wireless VoIP phone solution by delivering integration services that range from troubleshooting the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
Progent's certified wireless networking consulting experts can assist organizations of all sizes to plan, implement, manage and troubleshoot Cisco Aironet Wi-Fi AP environments to provide the throughput, range, density, expandability, security and manageability required for seamless access between Wi-Fi and wired networks. Progent can provide efficient online and on-premises support for both end-of-life and new-generation 802.11ac Aironet access points and Progent can help you design and maintain wireless solutions that include indoor and outdoor/industrial Aironet APs.
Microsoft Mac Office allows Mac users to run the world's most popular business programs. Progent's Apple-certified Mac experts can show you how to set up Microsoft Office for Macintosh on a mixed-platform environment that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with co-workers who use Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for environments that combine Apple Macintosh with Windows computers with extensive resource sharing, or environments which intentionally restrict collaboration between Mac and Windows users.
Progent can assist your business in all phases of your upgrade to Microsoft Exchange Server 2016 including planning high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's Cisco-certified wireless technology consulting experts can help organizations to deploy, administer, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Progent's expert support team can show you how to define and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network disruption, reduces long-term support demands, and makes your Exchange 2003 Server easy to administer. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design services include expertise with the integration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business goals.
By using virtual server technology, businesses are able to run many virtual machines on one physical server. Virtualization technology allows IT organizations to gain all the benefits of server isolation, but without the costs that goes with buying extra server hardware. Virtualization is also the enabling technology for building private clouds, which provide major benefits including lowering the costs of hardware, datacenter facilities, and administration while improving data security, system reliability, and recoverability. Other useful server management options include network monitoring utilities, Microsoft WSUS, and remote system management cards. Progent's professional server management consultants can help you with all areas of server virtualization and administration to enable your company to cut costs and save time.
Progent provides nationwide remote phone support and consulting services for companies who run Apple macOS and OS X networks or whose information systems include a mix of Mac and Microsoft products. Progent's experts offer Mac clients a range of IT services including desktop assistance, upgrading to the current version of macOS from legacy versions of Apple macOS or OS X, plus help with Mac application software. Progent can also help you with Apple iPhone and iPad integration and management, or migrating to iCloud. Online IT help provides maximum return for your IT dollar by extending client productivity and shortening the hours billed for network analysis and repair. Sophisticated online access utilities and experienced technicians and engineers allow Progent to solve the majority of network issues without squandering time and money by traveling to your location. In the vast majority of situations your network issues can be remediated over the phone or via a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP certified security professionals to assist with the most difficult system problems.
Progent can provide affordable online assistance to help your business to design, configure, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you get past occasional technical roadblocks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or support a resilient, secure and efficient infrastructure that is best suited to your computing model. Progent can also provide remote or on-premises training for individuals or groups to help manage and use your iOS devices in a secure, team-oriented ecosystem that maximizes the strategic value of your IT system.
Progent's Cisco certified Wi-Fi experts can provide economical remote and on-premises help for legacy and current Wave 2 Aironet wireless access points (APs) and Progent can assist you to plan and manage wireless environments that include indoor and outdoor/industrial Aironet APs.
Microsoft Dynamics GP 2015 R2 features a new architecture that enhances cloud integration, supports popular smart phones and tablets, allows one-time login with Azure AD, and strengthens security and compliance. Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and adds over 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the depth and breadth of knowledge and experience to address the critical technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will maximize the return on your investment in this powerful product.
Progent can provide the support of RIM BlackBerry-premier experts who can help small companies to design, administer, and repair BlackBerry solutions affordably and effectively, doing away with the requirement for an in-house BlackBerry specialist and minimizing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, in conjunction with Progent's efficient remote service delivery model, offers small and mid-size companies an efficient solution for integrating BlackBerry technology seamlessly into their information system.
If your company is producing UNIX or Linux software on a network that includes Windows-based servers, desktops, and office productivity products, Progent offers full-service network support outsourcing that frees you to focus on your field of strategic know-how without the constant hassle of managing your company information system. Through the use of automated network monitoring and by delivering remote and on-site support when your company needs it, Progent offers an affordable alternative for supporting an information network that provides excellent availability, protection, and efficiency. Progent's UNIX/Linux developer assistance offerings include comprehensive it outsourcing, virtual server infrastructure, online and on-site support and troubleshooting, 24x7 monitoring services, and Helpdesk support.
Stealth intrusion testing is a key component of any overall network security plan. Progentís security professionals can perform extensive intrusion tests without the awareness of your organization's in-house network support staff. Unannounced penetration testing uncovers whether current security monitoring systems such as intrusion detection alerts and event history monitoring are correctly set up and consistently monitored.
Network monitoring commonly entails tracking a system's resource usage in order to uncover throughput backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux or UNIX and can be used to observe multi-OS environments where Linux and Windows operate together. Progent's system integration engineers can show you how to use both these tools to optimize and repair your network. Progent's Linux support professionals provide small businesses and developers help with administering and supporting UNIX and Linux systems that coexist with Windows-based technology.
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small organization's servers in an environment that delivers the highest degree of dependability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting and management options are based upon proven virtualization architectures that allow small companies with multi- platform environments to save dramatically on the costs of capital equipment, system maintenance, and network management while benefiting from world-class reliability and an unmatched level of vendor independence.
Progentís Wireless Consulting Services offer a fast, affordable way for businesses of any size to integrate, manage, monitor and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your business.
The sophistication and connectivity requirements of Microsoft Windows Servers requires an IT consulting team with hands-on experience and in-depth knowledge in designing and building cohesive, end-to-end network technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your strategic goals. Progentís consulting services can assist you with planning, installing, administering, and troubleshooting Windows Server systems that maximize the productivity of your IT system. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Progentís Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP. Dynamics GP is a Microsoft financial platform and business management solution built, like all Microsoft accounting solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial software in the Microsoft Dynamics GP family, offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is easy to deploy and configure, and with its segmented approach you can purchase only the capability you currently need, with the ability to expand users and enlarge functionality in the future. Progentís Microsoft Dynamics GP Software consulting engineers can help you install, customize and manage Dynamics GP/Great Plains 2010 as well as earlier versions of Microsoft Dynamics GP.
Progent's pricing policy is to bill for remote service and on-premises visits per minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to permit minor problems to fester.
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, in the trenches of IT service, executing a broad range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to solve actual IT problems rapidly.
The Certified Information Systems Auditor accreditation is a globally recognized qualification that indicates mastery in IS security audit and control. Certified by ANSI, the CISA accreditation has consultants undergo a comprehensive examination administered by the ISACA professional association. Progent can provide the services of a CISA-Premier network security audit consultant trained to assist businesses in the fields of IS audit services, IT administration, systems and architecture ROI, IT service delivery, safeguarding of information resources, and disaster recovery planning.
Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that fits your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to design, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a large campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco appliances for centralized management.
Progentís Microsoft certified consultants provide small and mid-size companies world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical applications rapidly and reliably to specified workers, lower software expense and adhere to licensing agreements by determining patterns of usage, enhance Windows protection by improving your awareness of weak points and by delivering targeted patches, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational expenses by fully utilizing the management functions built into Windows. Progentís SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and asset monitoring management including program and appliance inventory.
SQL Server 2005 delivers indispensable, familiar tools to computer experts as well as to information workers, lessening the complexity of designing, deploying, managing, and using enterprise information and analytical applications on platforms ranging from mobile devices to corporate information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consultant with real-world experience and wide knowledge in designing and building data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed for the legal profession. Progent can provide remote guidance from NetDocuments experts to help legal departments and law firms to design, deploy, administer, optimize, or troubleshoot a document management system solution powered by NetDocs.
Progent has been providing SharePoint support since the first product was published more than a a dozen years, and Progent has the scope of technical knowledge to help organizations of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consultants can assist your company to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine if an on-premises, Cloud-based or hybrid configuration is best suited for your organization; and pick the right edition of SharePoint 2013 for your applications. Progent offers full project management support or can help in individual jobs associated with your SharePoint 2013 deployment.
Microsoft Virtual Server, hosted on the Windows Server 2003 operating system and based on software first produced by Connectix, provides the performance needed to carry out hardware reduction, software upgrade, and server quarantine tasks via virtualization technology in an enterprise-class computing network with high expandability, manageability, and availability. Microsoft has aimed Virtual Server at companies who want to improve operational efficiency in application development and testing, migration from outdated mission-critical applications, and server consolidation. Progent's skilled Virtual Server consultants can help your business to evaluate and deploy MS Virtual Server.
Progent's Meraki Wi-Fi AP experts provide online and onsite support services to assist organizations of any size to design, install, manage, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive network infrastructure that provides identical access, responsiveness, security, manageability and availability for wired and Wi-Fi clients regardless of their location or computing device.
Remote 24x7 network monitoring, proactive alarms, and actionable analytical reporting are crucial to maintaining the health of your IT system and eliminating unnecessary and expensive downtime. Remote Monitoring and Management technology has advanced so far that businesses of all sizes can afford a level of protection that was previously reserved for enterprises. Progent can provide several Remote Monitoring and Management solutions delivered as economical services created to help your company to detect and resolve a most network issues before they can impact productivity.
Progent's Wi-Fi site survey services make it easy to design, deploy and debug a Wi-Fi network customized for your environment, providing you a WLAN that has the reception, performance, capacity, Quality of Service, data protection, and hand-off capability your company requires. Wi-Fi site survey services from Progent include remote predictive analysis for designing a Wi-Fi LAN and onsite site survey services for confirming, optimizing, and troubleshooting a functioning Wi-Fi network.
In performing IT tasks for enterprise customers, Progent uses a structured methodology based on defined milestones so as to meet budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design proposals, pilots, design tuning, and expert implementation. All facets are recorded to provide a comprehensive description of IT services performed and to help in ongoing system support.
Progent's certified security consultants can help you secure your Mac network through expert support offerings such as performing security tests, clean up after virus and worm penetrations, setting up firewalls, implementing safe off-site and mobile connectivity, deploying monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the particular objectives of your corporate network.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's Cisco certified network infrastructure consultants can assist your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Progent's ProSight Virtual Hosting offers proven virtual server technology, a world-class data center, and the technical services of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a comprehensive information technology outsourcing alternative that improves network availability and protection, reduces management hassle, and saves money. With Progent's Private Cloud Hosting, a smaller company can have all of its software platforms and critical application servers supported within a safe and fault tolerant facility on a fast, non-stop virtual machine set up and supported by Progent's network support experts.
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
Office 365 is Microsoft's growing family of client productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are offered in an array of subscription plans targeted at customers ranging from students and home offices to enterprises. Progent can provide fast and easy online access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can assist your business to understand the many subscription options available with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud resources.
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and managed switches. UniFi devices running across multiple venues with thousands of access points can be remotely configured and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, debugging, monitoring, and analytics. Progent offers the expertise of veteran Wi-Fi professionals who can assist your organization to determine the benefits of Ubiquitiís UniFi technology for your business and assist you to plan, install, manage, and maintain your UniFi solution.
Progent can help your business to plan and implement a smooth transition from a Sun Solaris-powered IT system to a network based on Microsoft Windows and suited for running Microsoft's powerful office productivity products, commercial applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and application specialists can assist you to guard your information and minimize productivity discontinuity by developing an efficient transition strategy that preserves your current assets in Solaris software and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of existing infrastructure, transition strategy and validation, MS Exchange migration services, data and application migration, and processor and storage migration and consolidation.
Microsoft Windows Active Directory demands significant hands-on experience to integrate optimally across a large corporation. Progentís Microsoft Certified consultants are skilled in designing, integrating, and supporting complex Microsoft Enterprise AD projects. Progentís fields of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, cleaning up residual beta version configuration objects in online AD environments, and repair of unsuccessful configurations of Active Directory and Active Directory-associated programs.
Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management solution that unifies data and processes across your company, communicates easily with other applications, and connects workers, customers and suppliers regardless of time or location. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide functionality for financials, management reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail, and online business services. Progent can show you how to install and maintain a robust, protected server and network infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your business exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.
Server proliferation wreaks havoc on network budgets and administrative resources. Server reduction through a virtual infrastructure promises lower total cost of ownership of hardware and quicker ROI, more efficient utilization of physical computers, simplified operations, enhanced system availability, and easier management. Common usage scenarios for virtual servers are resource consolidation, economical platforms for line-of-business legacy software based on obsolete operating systems, and affordable quarantine of software development or pilot testing systems from on-line systems.
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance problems.
Progent's Microsoft consultants can help your company to assess the benefits of Microsoft Lync Server 2010 for your environment and can assist you to design and carry out an installation of Microsoft Lync Server 2010 that unifies the administration of IM and Presence and increases the output of your in-house employees, telecommuters, and mobile workforce. Progent can also assist your company to perform an efficient migration to Lync Server 2010 from Office Communications Server or from Live Communications Server, integrate Lync Server 2010 with Exchange, Microsoft SharePoint, and SQL Server, show you how to run Lync Server 2010 to improve the collaborative capabilities of MS Office applications, and offer webinar training and continuing support for Lync Server and other Microsoft platforms.
Cisco Unified Communications Manager, previously named CallManager, acts as the center of Cisco's collaboration portfolio. CUCM and Unified Communications Manager Express offer a borderless IP-PBX by integrating with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and affordable remote and onsite expertise to assist organizations of any size to create and administer CUCM environments by providing Unified Communications Manager integration and troubleshooting services that add maximum business value. Progent's consultants can assist with any facet of CUCM configuration and debugging in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, installing ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.
Progent's consultants have supported Dynamics GP and Great Plains ERP software for nearly two decades and Progent has delivered system integration, software development, education, and debugging services since the product's debut. Progent offers high-level support for updating out of date Dynamics GP/Great Plains ERP systems. Progent can assist your business to plan, test, and carry out a cost-effective upgrade from a a legacy release to the current release of Dynamics GP.
Progentís Microsoft certified experts provide small and medium size companies enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to install important applications rapidly and reliably to appropriate users, lower software expense and stay compliant by understanding usage profiles, improve Windows security by improving your knowledge of weak points and by delivering critical updates, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by efficiently exploiting the management functions built into Windows. Progentís SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch administration, and asset monitoring management including software and hardware inventory.
Progent's certified Microsoft Windows 2000 consultants can help you optimize the capability of your existing Windows 2000 Servers and can streamline system management, provide technical support and repair, and enhance security. Progent can also show you how to create, rationalize, and implement a plan to migrate from Microsoft Windows Server 2000 to Windows Server 2003. Progent is experienced in setting up pilot programs to reduce the obstacles involved with migrating to Windows Server 2003 by identifying potential hardware and application compatibility issues.
Progentís high availability interoffice connectivity and 24x7 network infrastructure engineers can help small businesses create non-stop Interoffice connectivity through fully redundant networks with transparent failover. Progentís Cisco Certified Internetwork Experts can design and implement fault tolerant Inter-office connections based on fault tolerant EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide economical non-stop interoffice networking.
Microsoft Dynamics GP software includes analytics and reporting capabilities that let you track all business processes, sales and spending, and market trends with integrated drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting consulting services can help you design reports that allow you to analyze your business more thoroughly, converting raw data into valuable management information. Progent can improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application experience with VBasic, XML and other tools in order to deliver custom line-of-business software development and eCommerce applications that work seamlessly with Dynamics GP/Great Plains.
Progentís IT outsourcing packages offer affordable computer consulting for small businesses. Whether it involves designing system infrastructure, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or creating a web-based business solution, outsourcing your IT engineering services can contain costs and minimize risks, permitting network support budgets to grow in a more linear and manageable manner than is feasible by building up a bulky, knowledgeable internal IT staff. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and robust network architecture for your vital business software powered by Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Progent can provide rapid remote support from Cisco-certified CCIE networking experts. Progent's CCIE consultants can connect to your environment using advanced remote support utilities to provide fast and economical analysis and repair of urgent network infrastructure issues.
Progent can help your business in any and all facets of your upgrade to Exchange 2016 including designing HA system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, databases and log files; setting up HLB for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
DoubleTake/Carbonite Software offers a selection of tools designed to deliver small companies a range of affordable solutions for backing up and restoring business-critical applications such as Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progentís disaster recovery planning consultants have in-depth experience integrating DoubleTake/Carbonite technology into small company information networks to achieve a high level of fault tolerance and disaster recovery readiness at a budget-friendly cost.
Our compensation model is built on revenue sharing, so similar to being a freelance contractor, your income is directly driven by your work effort. Some Progent support staff stress quality of life and elect to consult at an easy pace, utilizing our flexible schedule to follow individual enthusiasms such as mountain biking, motorcycle racing, skiing, surfing, travel, or sharing private time with family and acquaintances. Others take advantage of the opportunity to earn major bucks via hard work and long days. Progent completely encourages either side of the spectrum and everything in between.
Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and repairing SCOM solutions and can provide organizations of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or onsite technical support to assist you to remediate critical problems uncovered by Microsoft SCOM 2012.
Cisco offers a full array of routers that includes routers built to provide the protection, bandwidth, and availability required by customers from small businesses to worldwide enterprises. Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and network uptime. Progent can help you select and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS operating system, including Cisco's 800 family of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Routers.
Cisco's Firepower Next Generation Firewalls deliver a significant performance boost compared to Cisco's popular ASA 5500-X firewalls and include unified management and automation of modern security features like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and execute an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's cloud-based services to create and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds.
Progentís Shared Call Center service allows your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top shared professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's seasoned solution designers and programmers can assist your company to create enhancements to Microsoft GP/Great Plains that address the special requirement of your organization while retaining the benefits of seamless Windows integration. Progent can also provide help with a variety of development tools that can be used to create user-interface and data integrations with Microsoft GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Progent's Microsoft-certified engineers can help you plan, document, carry out, manage, and troubleshoot a network-wide move to 64-bit server and desktop OS software and applications. Progent can help you test your 64-bit environment to verify that it supports all of the important 32-bit programs which you intend to retain plus the latest 64-bit editions of software you wish to install.
24x7x365 Microsoft Windows Technical Support Organizations
Progent believes that a carefully architected and implemented information system can be a pivotal piece for enabling a company's growth, and Progent applies this philosophy in our own system infrastructure. Progent has built a fault-tolerant virtual office network that allows Progent's staff consultants and certified contractors to deliver fast and effective service, cooperate closely on sophisticated projects, and experience professional and personal maturity from being a member of an exciting company ethos of personal drive and independence.
Progent offers businesses of all sizes enterprise-class network online or in-person consulting for networks based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also offer security consulting for companies varying in size from the small office to the worldwide enterprise.
Configuration Manager 2016 automates application and device provisioning at scale, streamlines security and compliance settings control, inventories network assets, protects against company data leakage, provides network health monitoring, allows safe self service, and offers a single control mechanism for managing mixed-OS networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can assist you with any facet of planning, installing, operating and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.
Progent's Meraki Wi-Fi AP consultants provide online and onsite support to assist organizations of all sizes to plan, install, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help you to set up and support Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology such as Catalyst and Nexus switches, routers and firewalls to build a seamless ecosystem that delivers identical access, performance, security compliance, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or device.
Progentís consultants provide expertise in multiple disciplines related to mobile networking including system topology, Activesync, wireless security, wireless e-mail, Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft and Cisco certified consultants can save your business time and money by using their wireless background to help you choose and configure mobile connectivity technologies that fit the needs of your business. Progent can also tune your network architecture so that wireless PDAs perform better.
The Certified Information Systems Auditor accreditation is a recognized achievement that signifies mastery in information system security audit and control. Accredited by ANSI, the CISA accreditation requires that consultants undergo a comprehensive test administered by the ISACA international professional association. Progent can provide the services of a CISA-Certified network security audit consultant able to assist businesses in the fields of IS audit process, IT administration, systems and infrastructure ROI, IT support, protection of data resources, and business continuity preparedness.
Microsoft Office XP Information Technology Consulting Firm