Introduction to Progent's Security Support Services
Progent's industry certified network security experts can provide a wide range of services intended to help organizations of any size to detect and correct security weaknesses, block malicious attacks, remediate any problems resulting from a breach of security, and comply with regulatory requirements for guarding information and reporting security incidents. Progent offers a choice of service delivery models:

  • On-demand remote and on-site support invoiced to the nearest minute
  • On-going managed services invoiced at a low flat monthly fee
  • Value-priced service packages for a one-time security and compliance evaluation
As-needed Security and Compliance Support Services
Once you register for Progent's services (signing up is free), you can get as-needed online or on-premises assistance from one of Progent security and compliance expert. This traditional support model is essentially reactive and geared toward quickly taking care of IT problems that are impacting your network or that have stumped your own support personnel. Common scenarios are debugging a firewall or VPN tunnel, implementing a vital security patch for a Cisco switch or router, designing secure access to a public cloud, or restoring data after a ransomware assault. These security services are billed by the minute, which avoids the frustrating situation of receiving large invoices for quick repairs.

Delivery alternatives for Progent's on-demand support include:

  • Online Security Services
    The majority security-related problems can be resolved remotely through a combination of phone support and a remote Internet connection between Progent's Technical Response Center (TRC) and a customer's network. Progent's Technical Response Center can provide online security help by offering easy access to consultants with the background and technical resources to resolve some of the most difficult issues quickly, keeping your service costs affordable and minimizing downtime.
  • Onsite Security Services
    For instances where onsite support is necessary, Progent can dispatch a technical expert to major cities throughout the U.S. Progent can also dispatch a security consultant with top certifications and world-class skills to any site in the country.
Progent's accredited security engineers are premier to provide help for environments powered by Windows, Linux, macOS and OS X, Solaris, and popular versions of UNIX. Progent's wide range of services covers firewall configuration, email systems, protected network architecture, and information restoration. Progent's technical support team has been awarded the industry's top security credentials including Certified Information Security Manager and Information System Security Architecture Professional. Progent also can provide immediate access to remote Cisco CCIE network engineers who can deliver world-class assistance with complex network configuration issues.

ProSight Flat-rate Managed Services for Information Assurance
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's ProSight Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Set-price Security Evaluation and Verification Bundles
Progent has put together a number of set-price security and compliance evaluation bundles that deliver high value by utilizing Progent's advanced system monitoring software as well as Progent's technical experience to create an objective and comprehensive evaluation of your network security posture.

  • Security Assessment Service Packages for Small Organizations
    Progent offers two ultra-affordable security inventory scanning packages designed to allow small organizations to get a professional security assessment from a certified security engineer. With Progent's External Security Inventory Scan, an engineer manages an extensive assessment of your IT system from beyond your firewalled perimeter to identify potential gaps in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a system scan using an authorized machine within your firewalled perimeter to assess your vulnerability to internal assaults. The two security inventory scans are configured and run from a secured external site. The scan is managed by an engineer who has been awarded advanced security certifications and who produces a document that describes and evaluates the information captured by the security scan and recommend practical enhancements where required.
  • Security Vulnerability Evaluation Packages for Enterprises
    Progent has developed three levels of fixed-price security assessment service packages intended for large organizations who need to meet compliance standards required by state or industry regulators. Progent's security assessment service packages offer larger businesses a chance to obtain a professional assessment at the strength of their security posture. For each security evaluation package, Progent consultants with advanced security credentials analyze and report on captured data and provide suggestions for cost-effective improvements. Each of the network security assessment bundles include an extra-cost option for on-premises engineers anywhere in the U.S.
  • Stealth Penetration Testing
    Stealth penetration testing, commonly called PEN testing, is an accepted technique for allowing organizations to determine how open their IT environments are to modern attacks. Progent's stealth penetration testing test how effectively your corporate security policies and platforms stand up to authorized but unannounced intrusion attempts managed by Progent's certified security specialists utilizing advanced hacking techniques. Read about Progent's stealth penetration testing (PEN Test) services.
We've Been Hacked: What Are We Supposed to Do?
Network Security ConsultantsIf your business is now fighting a network security crisis and you do not have a formal response plan, visit Progent's Online Computer Help to learn how to receive fast help. Progent offers online technical support from experienced network technicians and can refer problems to high-level security specialists if required. Your company does not need to be a registered Progent customer to receive emergency support for a security problem, but you can register as a Progent client in advance for free and your standing as a current client could save valuable time during an emergency.

Typically, smaller organizations have not documented a response plan in case of a damaging penetration. This is not good, because the cost of a successful security assault can be more devastating for a small business than for a big enterprise. Progent's security specialists can assist your business to design a practical recovery and incident reporting procedure that reduces the IT system downtime resulting from a security breach. The step-by-step incident response model promoted by GIAC (Global Information Assurance Certification) is Progent's preferred procedure for responding to a major security attack.

Advanced Security Expertise Offered by Progent
Progent's security engineers offer expertise in key areas of IT compliance such as:

  • Security Vulnerability Evaluation and Security Compliance Assessment
    Progent offers expertise with security evaluation utilities such as Microsoft Baseline Security Analyzer or LANguard from GFI for conducting a variety of comprehensive system tests to reveal possible security problems. Progent has broad experience with scanning utilities and can help you to understand assessment reports and react efficiently. Progent's security engineers also offer web software testing and can perform expert evaluation of enterprise-wide security to validate your organization's compliance with important worldwide security standards including HIPAA, NIST, and ISO 17799. Also, Progent can assess the effectiveness of your wireless protection covering fixed wireless equipment plus portable devices. Read more information about Progent's Vulnerability Evaluation and Security Compliance Testing.
  • Planning, Building, and Validating Protected Networks
    Every company should have a thoroughly thought out security plan that includes both proactive and responsive elements. The proactive strategy is a set of steps that works to minimize security holes. The post-attack strategy specifies procedures to assist security staff to inventory the losses resulting from an attack, repair the damage, record the experience, and revive business activity as quickly as feasible. Progent can show you how to incorporate security into your company processes, install scanning utilities, create and execute a secure network architecture, and recommend procedures and policies to enhance the protection of your computing environment. Progent's security professionals are available to help you to set up a firewall, deploy secure remote connectivity to email and data, and configure an effective virtual private network (VPN). If you are interested in an affordable option for outsourcing your security management, Progent's 24x7 Network Support Services include automated online server tracking and immediate response to emergencies.
  • System Restoration and Failure Analysis
    Progent offers expertise in recovering systems and devices that have been hacked, are in question, or have failed because of a security attack. Progent can help assess the damage resulting from the attack, return your company to ordinary functions, and recover information compromised as a result of the assault. Progent's security specialists can also oversee a comprehensive failure analysis by going over activity logs and utilizing other advanced forensics tools. Progent's background with security issues minimizes your downtime and permits Progent to propose efficient ways to prevent or mitigate new attacks.
  • Cisco ASA 5500-X Firewalls with Firepower, ASA 5500 Series Firewalls, and PIX Firewalls Configuration and Debugging
    Cisco Certified CCIE Security ConsultantsThe new ASA 5500-X Series of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. After Cisco's acquisition of Sourcefire, the entire line of ASA 5500-X devices can be configured to support Firepower Services, built on Sourcefire's Snort technology, which is the market's most popular network intrusion protection system. Firepower services provide powerful new features including advanced malware protection (AMP), URL filtering, real-time threat analytics, and automation. Progent's Cisco-premier CCIE network experts can assist your company to maintain your existing PIX or Cisco ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, deploy, tune, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services. Find out additional details about ASA Firewalls with Firepower integration and debugging services.
  • Additional Firewall and Virtual Private Network (VPN) Technologies Provided by Progent
    In addition to offering support for a wide array of network security solutions available from Microsoft and Cisco, Progent can provide small organizations top-level consulting for technologies from other major firewall and VPN vendors by providing services including:
  • SIEM Integration and Support
    Security information and event management (SIEM) software and services are designed to digest the enormous quantity of information represented by security incident records generated by a wide range of sources including network appliances, operating systems, and application software and tools. SIEM software organizes the security event records from these various sources and creates consolidated reports of security events as required by state regulations and industry compliance standards. Progent's GIAC-certified network security experts and Cisco-certified network infrastructure experts can help businesses to design, install and manage a SIEM system that enables them to understand the behavior of security incidents and comply with event reporting requirements. (Visit Progent's Security information and Event Management (SIEM) solutions.)
Progent's Security Accreditations
Progent's security consultants have earned some of the most respected certifications offered in the industry. These certifications demand exhaustive examinations and proven work experience to ensure that candidates have mastered a significant body of security knowledge and methodologies and can offer high-level solutions to computer environments of any size.
  • CISM Security Consulting Services
    Certified Information Security Manager (CISM) defines the core skills and international standards of service that computer security managers are expected to achieve. It provides executive management the assurance that those who have been awarded their CISM possess the background and knowledge to offer effective security management and consulting support. Progent can provide a CISM expert to help your organization in vital security disciplines such as information protection governance, vulnerability management, information protection program management, and incident response management. Get the details about Progent's Certified Information Security Manager (CISM) Security Support Expertise.

  • Certified Information Systems Security Professionals (CISSP) Security Consulting Expertise
    Progent's CISSP experts are security engineers who have been awarded CISSP status as a result of demonstrated professional work, extensive study, and formal examination. CISSP qualification recognizes expertise in an international standard for IT security. ANSI has given the CISSP credential accreditation in the area of IT security under ISO/IEC 17024. Fields of expertise included within CISSP include security management procedures, security architecture and models, access control systems, software development security, business processes security, hardware security, cryptography, telecommunications, Internet security, and disaster recovery planning. Get the details concerning Progent's Certified Information Systems Security Professionals (CISSP) Consulting Services.

  • CISSP-ISSAP} Cybersecurity Architecture Consulting Support Services
    Progent's CISSP-ISSAP Premier security architecture consultants have earned ISSAP status following rigorous testing and significant hands-on work with network security architecture. ISSAP consultants possess in-depth understanding of access control systems and methodologies, telecommunications and network protection, cryptography, requirements analysis, BCP and disaster recovery, and physical security integration. Progent's CISSP-ISSAP-premier security consultants can help your business with all phases of architecture security. Learn additional information concerning Progent's ISSAP Accredited Protected Network Architecture Consulting Support.

  • Certified Information Systems Auditor (CISA) Consulting Expertise
    The Certified Information Systems Auditor credential is an important qualification that indicates mastery in information system security auditing. Certified by the American National Standards Institute, the CISA credential requires that consultants undergo an extensive test administered by the ISACA professional association. Progent offers the expertise of a CISA-Certified security audit consultant able to help businesses in the fields of IS audit process, information technology enforcement, network assets and architecture planned useful life, information technology service delivery, protecting information resources, and business continuity planning. Read more information about Progent's Certified Information Systems Auditor Professional Services.

  • CRISC Network Risk Mitigation Consultants
    The CRISC certification program was established by ISACA to validate an IT professional's ability to design, deploy, and maintain IS control mechanisms to mitigate risk. Progent can provide the services of a CRISC-certified engineer to assist you to develop and carry out a business continuity or disaster recovery plan that follows industry best practices promoted by CRISC and crafted to align with your company's risk appetite, business goals, and budgetary guidelines. Progent's risk mitigation expertise is a good fit the services provided by Progent's CISA-Certified security engineers for objectively evaluating your IS control design and also with the services of Progent's CISM-certified experts for designing company-wide security policies. Find out the details concerning Progent's CRISC-certified Network Risk Management Support.

  • Global Information Assurance Certification Support Services
    Global Information Assurance Certification was established in 1999 to certify the knowledge of network security experts. GIAC's goal is to assure that a certified professional possesses the skills necessary to deliver support in important areas of system, information, and application software security. GIAC certifications are acknowledged by companies and institutions all over the world including and the U.S. NSA. Progent can provide the assistance of GIAC certified professionals for all of the network security disciplines covered under GIAC accreditation programs including assessing perimeters, incident response, intrusion detection, and web-based services security. Read additional information concerning Progent's GIAC Support Expertise.
Contact Progent for Computer Security Consulting Services
If you need computer security consulting, call Progent at 800-993-9400 or go to Contact Progent.



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