Computer Security and Compliance Consulting

Introduction to Progent's Security Support Services
Progent's certified network security professionals can provide a broad range of support services designed to help organizations of any size to uncover and correct security vulnerabilities, block assaults, remediate any damage caused by a breach of security, and meet regulatory mandates for protecting data and reporting incidents. Progent can provide expert help for key cybersecurity and recovery solutions such as AI-based EDR (End Point Protection and Response), Managed Detection and Response, complete system restore validation and testing, immutable backup, and off-site backup.

Progent offers a selection of service delivery models:

• On-demand online and on-site support billed by the minute
• Continual fully managed services invoiced at a low fixed monthly rate
• Value-priced service packages for a single security assessment
• Emergency ransomware recovery. Progent will propose a bid after an evaluation of the extent of the damage.
  (If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's 24-hour Ransomware Hot Line at 800-462-8800.)

Delivery alternatives for Progent's on-demand support include:

• Online Security Support Services
  The majority security problems can be resolved remotely via a mix of phone support and a remote connection between Progent's Technical Response Center (TRC) and a client's network. Progent's TRC group can deliver remote security help by offering easy access to consultants with the experience and technical resources to fix many of the most difficult problems quickly, keeping your service costs low and minimizing downtime.
• On-premises Security Support Services
  For cases where onsite assistance is required, Progent can send a technical expert to major cities throughout the U.S. Progent can also send a security specialist with top certifications and advanced skills to any site in the country.

ProSight Flat-rate Managed Services for Information Assurance
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools designed to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-pr1mises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's ProSight Email Guard spam filtering, virus defense, email content filtering and data loss protection.

• ProSight Duo MFA: Two-Factor Identity Authentication
  ProSight Duo is a family of managed service plans incorporating industry-leading cybersecurity technology developed by Duo, a Cisco company, to build two-factor authentication environments. Two-factor authentication utilizes an outside-channel endpoint to validate identity, offering a second layer of access security beyond just passwords. This protects against the most common causes of cybersecurity breaches like social engineering, brute-force password guessing, and burglarized credentials. Duo's push capability can save time and minimize frustration by permitting users anywhere to prove their identity simply by tapping "Approve" on the authentication prompt on their own unique device, which can be a phone, a watch, or other compatible endpoint. This one-click process avoids the need to find an email or text and manually copy a security code. Find out more about Progent's ProSight Duo MFA multi-factor authentication services.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Flat-rate Security Assessment and Verification Packages
Progent offers a selection of flat-rate security and compliance assessment bundles that deliver exceptional value by utilizing Progent's enterprise-class network monitoring software plus Progent's consulting experience to create an objective and thorough evaluation of your IT environment security posture.

• Security Assessment Service Packages for Small Businesses
  Progent offers two ultra-affordable security inventory packages designed to allow small organizations to get an objective security assessment from an accredited security consultant. With Progent's External Security Inventory Scan, a consultant administers an extensive examination of your IT system from outside your firewalled perimeter to determine potential gaps in the security profile you expose to the outside. With Progent's Internal Security Inventory Scan, a security expert executes a network scan from an authorized computer inside your corporate firewall to assess your vulnerability to inside attacks. These two security inventory services are configured and executed from a secured external site. The scan is administered by a consultant who has been awarded advanced security certifications and who produces a document that describes and evaluates the data captured by the scan and recommend various improvements where appropriate.
• Security Vulnerability Evaluation Bundles for Large Organizations
  Progent has developed three levels of flat-rate security evaluation service bundles designed for enterprises who want to meet security standards required by state or industry regulators. Progent's security evaluation service bundles offer larger businesses a chance to get a professional assessment at the viability of their security profile. For each security evaluation package, Progent engineers with top security credentials study and report on collected data and offer suggestions for efficient improvements. All the network security assessment packages include an extra-cost option for on-premises consultants anywhere in the U.S.
• Support for Horizon3.ai's NodeZero Penetration Testing Products
  NodeZero from Horizon3.ai is a cutting-edge penetration test (pentest) platform that can deliver continuous, simultaneous, programmable assessment of your network so you can identify, prioritize, remediate, and verify security vulnerabilities before malicious hackers can take advantage of them. Progent offers the expertise of a NodeZero Certified Operator (NCO) who can help you to deploy NodeZero to carry out comprehensive penetration tests of your perimeter and your internal IT infrastructure so you can determine your present security posture. Progent's NodeZero experts can also assist you to harden your existing network security and can help you to design and deploy a unified cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-premises, cloud-based, and perimeter IT resources. To learn additional details about Progent's threat assessment services based on on NodeZero's penetration test platform, see Consulting Support for NodeZero's PEN Test Platform.
• Stealth Penetration Testing Services
  Stealth penetration testing, commonly referred to as PEN testing, is a vital technique for allowing organizations to find out how open their IT systems are to modern attacks. Progent's stealth penetration testing services test how effectively your corporate security policies and technologies stand up to authorized but unannounced penetration attempts launched by Progent's experienced security experts utilizing cutting-edge hacking methods. Find out about Progent's stealth penetration testing (PEN Test) services.

Our System Has Been Hacked: What Do We Do Now?
If your business is now experiencing a network security emergency and you have not prepared a formal recovery plan, refer to Progent's Online Network Help to find out how to get fast assistance. Progent provides remote assistance from experienced network technicians and can escalate trouble tickets to high-level security specialists if required. Your organization does not have to be a current Progent client to receive urgent help for a security problem, but you can register as a Progent customer ahead of time at no cost and your status as a registered customer could save valuable time in an emergency.

Usually, smaller organizations do not have a recovery plan in the event of a damaging security breach. This is risky, because the cost of a serious security assault can be even more devastating for a small business than for a large corporation. Progent's security specialists can help your you to create a practical recovery and event reporting plan that reduces the IT system disruption following a security breach. The formal incident response model promoted by GIAC is Progent's preferred method for responding to a major security attack.

High-value Security Services Offered by Progent
Progent's veteran consultants offer expertise in key facets of network compliance such as:

• Security Vulnerability Audits and Compliance Assessment
  Progent offers expertise with information risk auditing utilities such as MS Baseline Security Analyzer or LANguard from GFI for performing a set of comprehensive network tests to reveal potential security gaps. Progent has broad skills with these tools and can assist you to analyze assessment reports and respond efficiently. Progent's security consultants also provide web application validation and can perform expert evaluation of corporate-wide security to confirm your company's compliance with major global security standards including HIPAA, PCI, and ISO. Also, Progent can assess the effectiveness of your wireless security covering stationary wireless appliances plus portable handsets. Get the details about Progent's Information Risk Evaluation and Security Compliance Testing.
• Planning, Building, and Validating Secure Environments
  Any company ought to have a thoroughly considered security strategy that includes both proactive and reactive steps. The proactive plan is a collection of precautions that helps to reduce security holes. The reactive strategy defines activities to help IT personnel to inventory the damage resulting from a breach, repair the damage, record the experience, and restore network activity as soon as feasible. Progent can show you how to incorporate protection into your company operations, install auditing utilities, define and implement a secure network architecture, and propose processes and policies to enhance the safety of your information system. Progent's security professionals are ready to assist you to set up a firewall, deploy protected remote connectivity to email and data, and install an effective VPN. If your company is interested in an economical way for outsourcing your network security management, Progent's 24x7 Network Support Options include non-stop remote server tracking and fast response to problems.
• System Restoration and Security Forensics
  Progent has skill in recovering systems and servers that have been compromised, are in question, or have ceased to function following a security breakdown. Progent can show you how to determine the damage resulting from the assault, return your company to normal business operations, and retrieve data lost owing to the assault. Progent's certified engineers can also perform a thorough failure analysis by examining event logs and using other advanced forensics techniques. Progent's experience with security problems reduces your business disruption and permits Progent to recommend efficient strategies to prevent or contain new assaults.
• Cisco ASA 5500-X Firewalls with Firepower, ASA 5500 Series Firewalls, and PIX 500 Firewalls Integration and Troubleshooting
  The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Following Cisco's acquisition of Sourcefire, the whole family of ASA 5500-X devices can be provisioned to enable Firepower Services, built on Sourcefire's Snort product, which is the market's most deployed network intrusion protection system (IPS). Firepower services provide powerful new capabilities including advanced malware protection (AMP), URL filtering, real-time threat analytics, and security automation. Progent's Cisco-certified CCIE network experts can help you to manage your existing PIX or Cisco ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist you to design, integrate, tune, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services. See more information about Cisco ASA Firewalls with Firepower Services configuration and troubleshooting services.
• Other Firewall and Virtual Private Network Technologies Offered by Progent
  In addition to offering support for a broad range of network security technologies available from Microsoft and Cisco, Progent can provide small companies top-level engineering services for security products from other important firewall and Virtual Private Network vendors by delivering services such as:
  • Palo Alto Networks consulting
    
  • Check Point Software Technologies engineering services
  • WatchGuard Technologies engineering services
  • Juniper Networks technical assistance
  • SonicWall support
  • Fortinet FortiGate Firewall support
    
  • Symantec engineering services
  • Barracuda CloudGen Firewall Consulting
• SIEM Security Information and Event Management Integration and Support
  Security information and event management (SIEM) software and services are intended to digest the massive amounts of data represented by security event logs generated by a wide range of sources including network appliances, servers, and application software and monitoring tools. SIEM software organizes the security logs from these diverse sources and produces consolidated reports of security events as required by state regulations and industry compliance guidelines. Progent's GIAC-certified network security consultants and Cisco CCIE certified network infrastructure experts can assist organizations to design, deploy and manage a SIEM solution that helps them to see the progress of security incidents and comply with event reporting regulations. (Visit Progent's Security information and Event Management (SIEM) solutions.)
• Software Update Management Solutions
  Software update management includes installing software or firmware updates to operating systems and apps, servers and endpoints, peripherals like printers and scanners, infrastructure appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices such as sensors and robotics. Timely and properly managed updating optimizes security, regulatory compliance, uptime, and capability. Haphazard patch management can result in security vulnerabilities, compatibility problems, slow or erratic responsiveness, excessive downtime, or unavailability of important functions. Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. (Visit Progent's patch management service plans.)

• Certified Information Security Manager (CISM) Security Support Expertise
  Certified Information Security Manager (CISM) defines the core competencies and international benchmarks of service that information security managers are required to achieve. CISM provides executive management the assurance that consultants who have earned their accreditation possess the background and skill to provide efficient security administration and consulting services. Progent can provide a CISM expert to help your organization in vital security disciplines including information protection governance, vulnerability management, information protection process management, and crisis handling support. Read the details concerning Progent's Certified Information Security Manager (CISM) Security Consulting Assistance.

• Certified Information Systems Security Professionals (CISSP) Security Support Expertise
  Progent's CISSP experts are security engineers who have been awarded CISSP certification as a result of demonstrated experience, rigorous study, and formal examination. CISSP qualification indicates mastery of an international standard for IT security. ANSI has granted the CISSP status accreditation in the field of IT security under ISO/IEC 17024. Areas of expertise included under CISSP include security administration procedures, security architecture and test systems, connection control systems, applications development security, operations security, hardware security, cryptography, communications, Internet security, and disaster recovery planning. Read more information concerning Progent's Certified Information Systems Security Professionals (CISSP) Consulting Services.

• CISSP-ISSAP Security Architecture Consulting Support
  Progent's CISSP-ISSAP Certified security architecture experts have been awarded ISSAP certification as a result of thorough examination and significant hands-on work with information security design. ISSAP consultants have acquired in-depth understanding of access control systems and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's CISSP-ISSAP-premier security specialists can assist your business with all aspects of secure network architecture. Find out more details concerning Progent's ISSAP Accredited Secure Network Architecture Consulting Support.

• Certified Information Systems Auditor (CISA) Consulting Services
  The CISA accreditation is a prestigious achievement that represents mastery in network security auditing. Accredited by the American National Standards Institute, the CISA credential has consultants pass an exhaustive test administered by the ISACA international professional group. Progent can provide the services of a CISA-Premier security professional able to help companies in the fields of IS audit process, information technology administration, systems and infrastructure lifecycle, IT support, protecting data assets, and business continuity planning. Find out more information concerning Progent's Certified Information Systems Auditor (CISA) Consulting Assistance.

• CRISC Network Risk Mitigation Specialists
  The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA to verify a consultant's ability to design, deploy, and support IS control mechanisms to mitigate risk. Progent offers the services of a CRISC-certified engineer to help your company to create and execute a workplace continuity plan based on leading practices promoted by CRISC and geared to align with your company's risk appetite, business goals, and budgetary guidelines. Progent's risk management services are complementary to the services provided by Progent's CISA-Premier security engineers for impartially assessing your IT control design and also with the expertise of Progent's CISM-certified experts for implementing security policies and procedures. Get more details about Progent's CRISC IT Risk Management Support.

• Global Information Assurance Certification Support Services
  GIAC was founded in 1999 to validate the knowledge of network security engineers. GIAC's mission is to make sure that a certified security consultant has the knowledge necessary to deliver services in important areas of system, information, and software security. GIAC accreditations are acknowledged by businesses and institutions throughout the world including and the U.S. NSA. Progent can provide the assistance of GIAC certified professionals for any of the network security disciplines addressed within GIAC certification topics such as assessing IT infrastructure, incident handling, intrusion detection, and web-based services security. Find out more details concerning Progent's Global Information Assurance Certification Professional Assistance.