Overview of Progent's Security and Compliance Support Services
Progent's industry certified computer security professionals offer a wide range of support services intended to assist organizations of any size to detect and correct security weaknesses, block attacks, remediate any problems caused by a breakdown of protection, and meet regulatory mandates for guarding data and reporting incidents. Progent offers a selection of service delivery models:

  • On-demand online and on-premises assistance invoiced to the nearest minute
  • Continual fully managed services invoiced at a low flat monthly fee
  • Set-price service packages for a one-time security assessment
As-needed Security and Compliance Consulting Services
After you register for Progent's services (registration is free), you can receive on-demand remote or onsite support from a Progent security and compliance consultant. This classic support model is essentially reactive and optimized for quickly taking care of IT issues that are affecting your network or that are beyond the scope of your own support staff. Common scenarios are debugging a firewall appliance or VPN connection, implementing a vital security update for a Cisco switch or router, designing compliant access to a public cloud, or recovering from a ransomware attack. These security services are invoiced by the minute, which avoids the frustrating situation of receiving large invoices for quick repairs.

Delivery alternatives for Progent's on-demand support services include:

  • Online Security Services
    The majority security issues can be resolved online via a mix of phone help and a remote connection between Progent's Technical Response Center (TRC) and a client's network. Progent's Technical Response Center can provide remote security help by offering easy access to consultants who have the experience and technical resources to resolve some of the most challenging issues quickly, keeping your service costs low and minimizing lost productivity.
  • Onsite Security Support
    For cases where onsite support is required, Progent can send a technical expert to major cities throughout the United States. Progent can also send a security consultant with top certifications and world-class skills to any site in the country.
Progent's security consultants are premier to support systems powered by Microsoft Windows, Linux, Apple Mac, Sun Solaris, and major versions of UNIX. Progent's broad selection of services encompasses firewall technology, email security, secure network design, and data recovery. Progent's technical support staff has earned the world's top security certifications including Certified Information Systems Auditor and Certified Information Systems Security Professional. Progent also can provide fast access to remote Cisco CCIE network infrastructure engineers who can deliver advanced assistance with complex network technology issues.

ProSight Flat-rate Managed Services for Information Assurance
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's ProSight Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Fixed-price Security Assessment and Validation Bundles
Progent has put together a portfolio of flat-rate security and compliance assessment bundles that provide high value by deploying Progent's enterprise-class system monitoring and analysis tools as well as Progent's consulting skills to create an unbiased and thorough evaluation of your network security profile.

  • Security Inventory Service Packages for Small Businesses
    Progent offers two value-priced security inventory scanning packages designed to allow small organizations to get a professional security assessment from a certified security consultant. With Progent's External Security Inventory Scan, an engineer administers a comprehensive assessment of your network from outside your firewalled perimeter to identify potential risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, a certified security expert runs a system scan using an authorized computer inside your corporate firewall to evaluate your exposure to inside attacks. The two security inventory scans are configured and run from a secured external site. The scan is managed by a consultant who has earned advanced security certifications and who produces a document that describes and evaluates the information captured by the scan and suggests practical improvements where required.
  • Security Vulnerability Evaluation Bundles for Large Organizations
    Progent offers three levels of flat-rate security assessment service packages intended for enterprises who need to meet compliance standards required by government or industry agencies. Progent's security assessment service bundles offer enterprises a chance to obtain an objective assessment at the strength of their security profile. For each security assessment package, Progent engineers with advanced security credentials study and report on collected data and provide suggestions for efficient improvements. Each of the network security assessment bundles include an added-cost option for onsite engineers anywhere in the United States.
  • Stealth Penetration Testing Services
    Stealth penetration testing, commonly known as PEN testing, is an accepted tool for helping businesses to determine how open their network environments are to current-generation threats. Progent's stealth penetration testing services test how well your existing security procedures and technologies stand up to authorized but unannounced penetration attempts launched by Progent's veteran security specialists utilizing cutting-edge hacking techniques. Find out about Progent's stealth penetration testing (PEN Test) services.
Our Network Has Been Hacked: What Should We Do?
Network Security ConsultantsIf your company is now experiencing a network security emergency and you do not have a detailed recovery plan, go to Progent's Online Network Help to find out how to receive fast assistance. Progent provides remote help from skilled network technicians and can refer problems to high-level security experts if necessary. Your business does not have to be a registered Progent client to receive urgent support for a security breakdown, but you can sign up as a Progent client in advance at no cost and your status as a registered customer could save valuable time when there is an emergency.

Usually, smaller organizations have not documented a response plan in case of a successful penetration. This is not good, since the cost of a successful security attack can be more catastrophic for a small company than for a big enterprise. Progent's security engineers can assist your business to design an effective recovery and event reporting procedure that reduces the IT system disruption following a security breach. The step-by-step post-attack handling procedure outlined by GIAC (Global Information Assurance Certification) is Progent's recommended method for handling a major security penetration.

Advanced Security Expertise Available from Progent
Progent's security consultants offer specialized help in vital facets of IT compliance including:

  • Vulnerability Evaluation and Security Compliance Assessment
    Progent offers experience with information risk auditing tools such as MS Baseline Security Analyzer or LANguard for conducting a set of comprehensive network scans to uncover possible security gaps. Progent has broad skills with these tools and can help your company to analyze assessment reports and react efficiently. Progent's certified security engineers also can perform web application validation and can perform expert assessments of enterprise-wide security to validate your company's compliance with major industry security specifications including HIPAA, PCI, and ISO. In addition, Progent can assess the effectiveness of your wireless security including fixed wireless equipment plus portable devices. Read the details about Progent's Vulnerability Audits and Security Compliance Testing.
  • Designing, Building, and Testing Protected Networks
    Every business ought to develop a carefully thought out security plan that incorporates both proactive and reactive steps. The proactive strategy is a set of steps that helps to reduce vulnerabilities. The post-attack plan specifies procedures to assist security staff to inventory the losses caused by an attack, remediate the damage, document the experience, and revive network activity as soon as possible. Progent can advise you how to incorporate protection into your company processes, install scanning software, create and execute a secure network architecture, and recommend procedures and policies that will maximize the protection of your network. Progent's security experts are ready to help you to set up a firewall, deploy secure online and mobile access to email and data, and configure an efficient virtual private network (VPN). If your company is looking for an economical way for outsourcing your network security management, Progent's Round-the-clock Monitoring Options feature automated remote network tracking and fast resolution of problems.
  • System Recovery and Failure Analysis
    Progent offers expertise in restoring systems and devices that have been hacked, are quarantined, or have ceased to function following a security breakdown. Progent can show you how to assess the damage caused by the breach, return your company to normal business operations, and recover data compromised as a result of the breach. Progent's certified engineers can also manage a comprehensive failure analysis by going over activity logs and utilizing a variety of proven assessment tools. Progent's background with security consulting reduces your downtime and permits Progent to suggest effective strategies to avoid or mitigate future attacks.
  • Cisco ASA 5500-X Firewalls with Firepower, ASA 5500 Series Firewalls, and PIX Security Appliances Configuration and Troubleshooting
    Cisco Certified CCIE Security EngineersThe latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Since Cisco's purchase of Sourcefire, the entire family of ASA 5500-X firewalls can be provisioned to support Firepower Services, built on Sourcefire's Snort technology, which is the world's most popular network intrusion protection system. Firepower services provide enhanced capabilities including advanced malware protection (AMP), URL filtering, dynamic threat analytics, and security automation. Progent's Cisco-premier CCIE network consultants can assist your company to manage your legacy PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, deploy, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services. Read more information about ASA Firewalls with Firepower integration and troubleshooting services.
  • Additional Firewall and Virtual Private Network (VPN) Consulting Services
    In addition to being expert in a wide array of security solutions from Microsoft and Cisco, Progent offers small and mid-size organizations expert engineering services for solutions from other important firewall and Virtual Private Network vendors such as:
  • SIEM Security Information and Event Management Solutions
    Security information and event management (SIEM) applications and services are intended to make sense the massive quantity of information represented by security event records generated by a wide range of sources including network infrastructure appliances, servers, and application software and tools. SIEM software organizes the security event records from these various sources and creates summary reports of security incidents as required by state regulations and business compliance standards. Progent's GIAC-certified information assurance experts and Cisco-certified network experts can help businesses to design, deploy and operate a SIEM solution that enables them to understand the progress of attacks and comply with security incident reporting requirements. (See Progent's SIEM solutions.)
Progent's Security Credentials
Progent's security specialists have been awarded some of the most prestigious accreditations offered in the industry. These certifications require extensive examinations and demonstrated work background to ensure that recipients have acquired expertise with a significant amount of security information and techniques and can offer high-level consulting to information networks of any size.
  • Certified Information Security Manager Security Support Expertise
    CISM defines the basic skills and worldwide standards of service that computer security managers are expected to master. It offers executive management the assurance that consultants who have been awarded their CISM possess the background and skill to provide effective security administration and engineering support. Progent can provide a CISM-certified expert to help your enterprise in key security areas such as data protection governance, risk management, data security program control, and incident handling management. Learn additional information about Progent's Certified Information Security Manager Security Support Services.

  • Certified Information Systems Security Professionals (CISSP) Security Support Expertise
    Progent's CISSP experts are security engineers who have been awarded CISSP certification as a result of demonstrated professional work, extensive study, and formal testing. CISSP Certification indicates mastery of a worldwide standard for information security. ANSI has granted the CISSP status accreditation in the area of information security under ISO/IEC 17024. Areas of expertise included within CISSP include security administration practices, security design and test systems, access permission systems, software development security, business processes security, physical security, encryption, communications, network security, and disaster recovery planning. Read additional details about Progent's Certified Information Systems Security Professionals (CISSP) Consulting Assistance.

  • CISSP-ISSAP} Security Architecture Consulting Services
    Progent's CISSP-ISSAP Certified security architecture consultants have been awarded ISSAP certification following thorough examination and significant experience. field experience with information security design. ISSAP security experts have acquired comprehensive understanding of access management systems and methodologies, phone system and network protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's CISSP-ISSAP-certified security consultants can assist your company with all phases of secure network architecture. Get additional details about Progent's ISSAP Certified Protected IT Infrastructure Consulting Assistance.

  • Certified Information Systems Auditor Professional Expertise
    The CISA accreditation is an important achievement that signifies expertise in information system security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants undergo an exhaustive test administered by the ISACA international professional group. Progent offers the expertise of a CISA-Certified security engineer trained to assist companies in the areas of information systems audit process, IT administration, systems and infrastructure lifecycle, information technology service delivery, safeguarding information resources, and disaster recovery planning. Find out additional information about Progent's Certified Information Systems Auditor (CISA) Professional Assistance.

  • CRISC-certified Network Risk Mitigation Consultants
    The CRISC certification program was initiated by ISACA in 2010 to validate an IT professional's ability to plan, implement, and maintain IS controls to reduce network risk. Progent offers the services of a CRISC-certified consultant to assist your company to create and carry out a business continuity or disaster recovery plan based on industry best practices identified by CRISC and geared to align with your company's risk appetite, business objectives, and budgetary guidelines. Progent's network risk mitigation expertise is complementary to the services provided by Progent's CISA-Premier security engineers for impartially evaluating your IT management mechanisms and also with the services of Progent's CISM-certified experts for designing company-wide security policies. Read more details about Progent's CRISC IT Risk Management Expertise.

  • Global Information Assurance Certification Professional Expertise
    GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of IT security experts. GIAC's goal is to ensure that a certified professional possesses the skills appropriate to deliver support in important categories of system, data, and program security. GIAC accreditations are recognized by companies and government organizations around the world including and the U.S. National Security Agency (NSA). Progent can provide the assistance of GIAC certified consultants for all of the security disciplines covered under GIAC certification topics including assessing perimeters, security incident handling, intrusion detection, and web-based services security. Get additional details concerning Progent's GIAC Professional Expertise.
Contact Progent for Network Security Expertise
If you're trying to find computer security consulting, telephone Progent at 800-993-9400 or visit Contact Progent.