Progent provides a selection of network support bundles for small businesses. These information technology outsourcing and network monitoring solutions are built around the proactive problem handling abilities of System Center Operations Manager 2007, a next-generation network and IT management product that monitors the availability, throughput, and safety of your information system and isolates incipient problems before they can bring down your network. With Progent's affordably priced IT support packages, small organizations can select a simple co-sourcing package built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package.
Windows Server 2008 R2 offers outstanding levels of performance, protection, fault tolerance, expandability, and flexibility that improve output of on-site, branch office, and mobile workers. Progent's Microsoft-certified experts can provide affordable remote engineering, technical support, and education services to help you to plan, execute, and maintain Microsoft Windows Server 2008 R2 to add significant business value to your information system.
Progent can help you to evaluate the many subscription options available with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-vendor environments that include Windows, macOS, and Linux technology. Progent can also help your business to build and manage hybrid networks that transparently combine local and cloud resources.
Cisco's PIX 500 firewalls have been discontinued and Cisco might not support these devices. Progent still offers technical assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can also help you determine whether to move up to next generation firewall technology available from Cisco. Progent's Cisco technology experts can help you design and carry out an efficient migration to Cisco ASA 5500-X Series firewalls based on industry best practices.
If your business network mixes UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can assist you to incorporate your computers into a cohesive network that permits all your OS platforms to run side by side for easy management, seamless information exchange, high dependability, superior performance, and tight security. Progent's UNIX/Linux/Solaris and Windows coexistence assistance offerings include IT architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and troubleshooting, on-site technical support, and Helpdesk support.
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology from SentinelOne to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats.
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud architectures and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite consulting services to help you to plan, deploy, manage and troubleshoot a modern backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup technology.
Progent's Microsoft-certified consultants can provide organizations of all sizes consulting, technical support, and application development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web-based technology for intelligently coordinating people, teams and information. SharePoint Server provides a common spot for your workers or clients to connect to, organize, share and manipulate useful data, documents, and applications and to communicate with other people. SharePoint allows faster and better decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, teams and projects with the knowledge they've developed in a manner that makes data easy to locate, retrieve and apply. Progent's certified SharePoint consultants can assist you to maintain your existing SharePoint solution or upgrade to the latest version of SharePoint.
Progent can help you plan and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your protection, enhance your analytics, take complete advantage of Microsoft Office integration, and reduce business interruption by designing and following a sensible migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce custom line-of-business applications and eCommerce programs that work transparently with Microsoft Dynamics GP.
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to each customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Progent's Office and Microsoft 365 consultants can assist businesses of any size to incorporate Office desktop and Microsoft 365 apps such as Excel, Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive productivity solution that offers quick return on investment and promotes improved business results. Progent can assist your company to interface Office or Microsoft 365 applications with one another and with additional core Microsoft platforms such as SharePoint, Microsoft Exchange Server and SQL Server running locally or hosted in the cloud. Progent can also help you to fix compatibility problems with various versions of Microsoft Office desktop and can provide customized online instruction to individual users or groups.
Progent's Help Desk outsourcing and co-sourcing services enable companies to cut costs, improve output, and adjust quickly to fast-changing business conditions.
Progent offers affordable online access to an Oracle MySQL RDBMS DBA or software programmer and can help businesses of all sizes to configure and support MySQL within a reliable IT infrastructure that offers advanced performance, scalability, and protection. Progent also has experience helping companies migrate databases from an Oracle environment to MySQL.
Progent's certified security consultants can perform NodeZero-based PEN tests to verify your security monitoring and protection tools and policies are correctly set up and effective.
Cisco's Catalyst family of wireless controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of wireless APs, optimizing Wi-Fi performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi availability with fast failover, and hardening data security by detecting cyber threats and analyzing traffic content based on user class and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or implement a smooth migration to Cisco's latest wireless controller solutions.
Progent's Microsoft-certified consultants can provide remote or in-person expertise to help companies of all sizes to design, implement, manage, and troubleshoot a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier versions of Data Protection Manager or from a different backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed help for resolving especially challenging issues, or comprehensive project management services. Progent's consultants can also help your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.
Progent can provide the expertise of a senior specialist with years of experience configuring, maintaining, and enhancing immersive telepresence platforms from leading suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent can work with your internal IT management team, your Internet Service Provider, and your video conferencing platform vendor to help your company maximize the strategic value of your telepresence ecosystem.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable and more secure AD implementation. Both options also offer the ongoing benefits of advanced remote network monitoring and management technology. These advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime.
Progent's experienced ransomware recovery experts can help you to restore a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Progent's Microsoft and Cisco certified computer consultants can provide expert help with a broad array of products and technologies and can deliver that expertise by phone anywhere in the U.S. or in person in major cities across the country and anywhere in California. Progent provides remote support for information systems based on Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that incorporate a combination of Windows and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE network engineers for the toughest connectivity issues, plus the support of CISSP and CISM-accredited security consultants to assist with complex security planning and problem solving. Progent has delivered remote network support to businesses in every state in the U.S.
Progent's certified Windows Server 2022 consultants can help your company to design and carry out a cost-effective migration to Windows Server 2022 that features high availability and that is based on a self-hosted system architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.
Progent's pricing model is to bill for phone service and on-premises help by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for fast solutions so you will not be tempted to allow simple problems to fester.
Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and Symantec VPN appliances such as the Raptor and Symantec VelociRaptor line or help you migrate to current firewall/VPN solutions. Progent can also help you design and execute a comprehensive security strategy that can incorporate firewall and VPN appliances and software, outsourced security and virus protection services, server and application monitoring software, and documented policies and processes. Progent has the skill to be your one-stop source for continuing network help, maintenance, training, and security consulting.
For over 20 years, Progent has delivered budget-friendly IT design, integration, troubleshooting, security services, and development for information networks of all sizes.
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical devices that power your IT network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming problems can be resolved before they can impact your business.
Even if your company has a minimal computer support staff and a limited technology budget, your information system can still feature the same high availability and responsiveness that once needed a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT professionals, the most recent system management software for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk service to keep your vital business applications and servers operating.
Progent's IT outsourcing services offer economical computer support for small businesses. Whether it includes planning system infrastructure, setting up an in-house Help Desk or using an outside one, rolling out an updated email system, monitoring your network, or developing a web-based eCommerce application, outsourcing your IT technical services can reduce costs and eliminate risks, allowing IT support budgets to increase in a more linear and manageable fashion than is feasible by building up a bulky, all-purpose in-house network support staff. Progent's Outsourcing White Paper and flyers show how Progent can enable you to create a secure and robust system foundation for your critical applications powered by Windows.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's IT outsourcing services offer affordable network consulting for small organizations. Whether it includes planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or creating a web-based business solution, outsourcing your network technical services can contain expenses and minimize uncertainties, permitting IT support expenses to grow in a more linear and controlled manner than is feasible by building up a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and flyers show how Progent can help you create a protected and highly available system foundation for your critical applications powered by Microsoft Windows.
Progent's certified consultants can provide offsite and on-premises consulting expertise to help your company to administer, maintain, and troubleshoot computers based on Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, disaster recovery, remote connectivity, smartphone and tablet management, wireless configuration, and 24x7 network monitoring.
Progent is a leader in economically delivering enterprise-class network help to small companies. Progent's achievement in addressing the network service requirements of the chronically underserved small company market is the cumulative outcome of key technical and process innovations that have eliminated a great deal of the traditional expenses out of administering network support, injected unmatched technical expertise into the IT service mechanism, and significantly accelerated the repair cycle.
Progent's ransomware experts can help you to assess your ransomware vulnerability, remotely monitor and protect your network, help with settlement negotiations with a threat actor, and restore a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Progent provides Windows Cluster Server support to help your organization deploy zero-downtime server clusters designed to provide 24x7 uptime. Clustered Windows servers for zero-downtime systems include Windows Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster Server. By helping you design fault-tolerant server clustering solutions around Microsoft Windows Server Cluster 2003, Progent's Premier Windows experts ensure that your zero-downtime server clusters are configured to optimize the strategic advantage of your information network.
Progent's fault tolerant system experts offer non-stop computing consulting, disaster recovery services, network load balancing, non-stop interoffice access, non-stop Internet architecture design, high-availability data center support, and other fault-tolerant networking consulting to help your company integrate a non-stop environment for line-of-business applications. Progent has the experience to design economical, non-stop systems by utilizing the expanding suite of Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-location network with a fully redundant Internet interface and intelligent network load balancing.
Progent can assist you to utilize Cisco's networking technology to build a solid basis for your local, cloud-centric, or hybrid-cloud data center and improve operations in vital areas including resource consolidation, security and compliance, manageability, uptime, and disaster recovery.
Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a dependable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted architectures and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite services to help you to design, deploy, manage and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup.
Progent can help you prepare and implement a smooth move to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your security, modernize your management reporting, take full advantage of Microsoft Office integration, and reduce productivity disruption by creating and executing a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create specialized business applications and eCommerce programs that integrate transparently with Dynamics GP/Great Plains.
Progent's Microsoft-certified consultants can help you to assess the benefits of Microsoft Lync Server 2010 for your business and can help you to design and carry out a deployment of Microsoft Lync Server that unifies the control of IM and Presence and increases the output of your in-house staff, at-home workers, and smartphone users. Progent can in addition help your company to carry out an efficient migration to Lync Server 2010 from Office Communications Server or Live Communications Server, integrate Lync Server with Microsoft Exchange, SharePoint Server, and SQL Server, show you how to use Lync Server to enhance the collaborative capabilities of MS Office applications, and provide webinar training and ongoing support for Lync and other Microsoft technologies.
Progent's Microsoft-Certified SQL consultants offer a range of support services to help small and midsize companies to design, configure, manage, and repair SQL Server 2008 solutions so that they realize the optimum strategic advantage from Microsoft's state-of-the-art relational database platform. In addition, Progent can provide help with system infrastructure, enterprise-wide security, and custom software development to increase the business value of your IT network.
Remote continuous network monitoring, proactive alerts, and periodic reports are crucial to maintaining the health of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management solutions have advanced so far that businesses of all sizes can get a degree of protection that was once limited to large enterprises. Progent offers a variety RMM solutions available as economical services created to assist you to identify and fix a an array of network problems before they get big enough to disrupt productivity.
Progent's Cisco-certified Wi-Fi integration consultants can help organizations to deploy, manage, and debug Cisco Wi-Fi products such as Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.